7QC Tools and QCC Date 21 November 2011, 9 - 5 PM Duration 2 Days Contact Person Ms Leong Mun Yin Tel

6826 3100 Email ccl@smafederation.org.sg Venue 2 Bukit Merah Central, SPRING Singapore Building Register Now Problem solving is an essential part of work but what kind of problem solving, a nd how? Some organisations adopt the top down approach to no effect, and it has been proven that the best approach to problem solving and building a healthy cul ture is focusing on those who are facing the problems daily. Organisations need to change the culture from managing to "empowering". PROGRAMME OBJECTIVES Upon completion of the course, participants will be able to: 1. Acquire the knowledge in forming and administering QCC 2. Use quality tools to communicate and resolve problems 3. Link statistically tools in problem solving so that 4. Gain an excellent understanding of how important it is 5. Enhance self confidence and presentation skills PROGRAMME OUTLINE 1. Introduction to QCC 2. The Concept of Empowerment & Continuous Improvement 3. The Concept of Waste Reduction 4. What is the linkage between Small Group Activity (SGA), QCC, and suggestion b ox? 5. Case discussion on success and failure 6. Objectives of QCC 7. Process of managing QCC 8. Team Formation & Avoiding Pitfalls 9. The QCC committee 10. Data Analysis & Data Based Approach 11. Theme Selection 12. Overview of the 7 QC Tools 13. Check Sheets 14. Pareto Diagrams 15. Histograms 16. Fish Bone Diagram 17. Flow Charts 18. Scatter Diagrams 19. Control Charts DURATION 2 days (9.00am~ 5.00pm) COURSE FEE SMa Members: $556.40* Non-Members: $599.20* *Prices are inclusive of 7% GST FURTHER ENQUIRIES Contact: Ms Leong Mun Yin Telephone: 6826 3056 Fax: 6826 3021

WITHDRAWAL All notice of withdrawal must be given in writing. If notice of withdrawal is gi ven more than 14 days before commencing date, no cancellation fee will be levied ; Less than 14 days before commencing date, 30% cancellation fee will be levied and if no show / no notification given, 100% cancellation fee will be levied. Ho wever, cancellation and withdrawal are not permitted once the seminar and regist ration are confirmed. Substitutions from the same company are allowed. CANCELLATION / CHANGE The Singapore Manufacturers Federation reserves the right to change the informati on in this directory, substitute programme/programme leaders, postpone or cancel the programmes without prior notice and full refund will be given under such ci rcumstances.