HELP DESK QUICK REFERENCE CARD

Magellan® 8100/8200
FRU Error Codes
A = Control Panel Error
Power On? Action: Check to see that no buttons on the control panel are “stuck”
or held down. Call Scanner/Scale On-site Service personnel to swap
the scanner/scale.

c = Calibration Error
Action: The scale has lost calibration. Call Scanner/Scale Support
personnel check and recalibrate the scale. Aux. Remote Power Scale Scale Scan EAS
Port Scale Port Data Data Antenna
Pass Self Display I/F I/F
0 = Scanner Interface Configuration Error
Test? Action: Call Scanner/Scale On-site Service personnel to swap the
scanner/scale.
Operator Buttons and Indicator LEDS
1 = Digital I/F Board Configuration Error
Action: Call Scanner/Scale On-site Service personnel to swap the
scanner/scale.
Read 2 = Digital I/F Board Malfunction
Labels Action: Call Scanner/Scale On-site Service personnel to swap the
Scan LED
? scanner/scale. Volume/Tone Button*
Scale LED
3 = Motor Failure Scale Zero Button
Action: Call Scanner/Scale On-site Service personnel to swap the
scanner/scale. * Hold Volume/Tone Button down for
10-seconds to re-set scanner/scale
4 = Laser Failure and initiate self test.
Data to Action: Call Scanner/Scale On-site Service personnel to swap the
POS? scanner/scale.

5 = Digital I/F Board Malfunction

Diagnostic Error Display
Action: Call Scanner/Scale On-site Service personnel to swap the The diagnostic error display is located
scanner/scale. in front of the motor/facet wheel,
visible through the horizontal window.
6 = Digital I/F Board Malfunction
Weigh Action: Call Scanner/Scale On-site Service personnel to swap the
Product scanner/scale.
?
7 = Scale Failure
Action: Call Scanner/Scale On-site Service personnel to swap the
scanner/scale.

8 = Remote Weight Display

Action: Call Scanner/Scale On-site Service for POS/scanner/scale
I/F check. Escalation Support Options
Please Note: Error codes should be given to the Scanner /Scale Support PSC Scanner Scale Tech Support Contact your nearest PSC Support Center.
541-683-5700 (USA only) For a full listing of PSC Support Centers go to:
provider and supplied with RMA request to manufacturer.
6:30am - 5:00pm Pacific Time
-or-
www.pscnet.com
Monday thru Friday
© PSC, Inc. 01/2004

R44-2419 (Rev. B)