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5. Encourages others. Is warm and friendly toward others.

Is responsive to others' comments and concerns=both verbally and by body language (i.e., eye contact, etc.).

6. Reduces tension. Uses humor and other means to break through conflicts and keep the group focused on creative problem solving.

7. Clarifies and builds on ideas of others. Clears up confusion, builds on others' contributions.

8. Helps keep the group on task. Demonstrates good followership to enable others to contribute.

9. Takes responsibility.

Fulfills role expectations within the group in a positive manner.

10. Summarizes. Helps identify what the group has accomplished, where the group is, and what it needs to do next in order to complete its task.

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GILBERTEMS,

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Ron.GiilbertEMS~~maiI.com

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