A REPORT ON OPERATIONS MANAGEMENT BY G.

PRASANTH (sec-b) Operation Management of DELL:

Operation Management of KNOWHOWNONPROFIT services: INPUTS

Time Finance & Capital Website Technology Land & Building Human Resource

PROCESS Develop clear objectives and measures of performance Map the activities necessary to achieve objectives Identify the resources required Define responsibility for each activity Sequence the activities Implement and manage the overall operation Evaluate progress against the objectives Learning from evaluation

OUTUT
Management Ideas Management Services

COMPARISON & DISTINCTION:

DELL Manufracturing

KNOWHOWNONPROFIT services

Machinery is the main input

No Machinery is required

Manufacturing process is tangible in nature

Output creation is intangible in nature

Skill plays the key aspect in value creation

Knowledge plays a key role in value creation

Outputs are tangible goods

Outputs are intangible services

Customer contact is comparatively less

Customer contact is comparatively high

Time gap between Production & Delivery is high

No Time gap is present

Customer feedback takes time to reach company

Customer feedback is immediate

CHALLENGES FACED: DELL Manufacturing

Acquiring of Raw Materials

KNOWHOWNONPROFIT services
Acquiring Customers confidence

Plant Maintainance

Idea generation

Maintaining contant relationship with customers

Satifying customer needs as and when they arise

Keeping manufracturing costs under control

Keeping customer Intact througout the project

Taking customer feedback

Making the customer understand the results

Maintaining effective Supply chain

Defining responsibility of each activity