Abstract

JOB SATISFACTION LOW AMONG IT STAFF IN INDIA

A project by Saurabh
Khanna

Life is supposed to be a peach for the knowledge worker. He has the pay and the perks one would die
for- stock options, flexi-time et al. Is that the reason why knowledge professional are among the most
frequent job hoppers? Or is the gravy train of the knowledge economy coming to grinding halt? Well,
not yet.

Results of a survey on attrition rate and staisfaction levels show that senior IT workers are more
dissatisfied with their work than their younger counterparts. The survey was carried out by NFO MBL in
over 35 leading companies in India surveyed people having IT oriented jobs. While 22% in the age
group of 20-25 were satisfied with their jobs, in the category of age group 31 and above zero percent of
the employees were satisfied. The result also show regional differences. The dissatisfaction percentage
was highest in North with 35 percent, west with 24 percent, south with 22 percent and east with zero
percent. The main reason for job satisfaction were job content, interpersonal relationships, work
enviornment, training and development and communication.

The main reasons for attrition were found to be career development, job content, compensation and
benefits, work practices and organizational culture. Compensation is one of the factors but not the most
important.