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Presented by:
Arjun Kant Chadha
Manisha Sehgal
Shashank Singla
Sonam Gupta
Smriti Pandey
Codlng sLrucLure
uabbawallah MeLhodology
CperaLlonal MoLLo Lrror ls horror
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Wearlng Candhl Cap durlng buslness hours
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Awards and lellclLaLlon
lorbes Clobal magazlne Lo award lLs Slx Slgma cerLlflcaLlon ln 2001
Shrlvarkarl rabhodhan MahasamaLl ulndl alkhl Sohala 4Lh March 2001
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uoordarshan
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ur 8eddy's Lab loundaLlon Pyderabad SCMP8u une SuryadaLLa une SCMP8u
naslk Ml1 une ML1 Mumbal ll1 llM Parward uSA Cambrldge Cxford
lncluded ln a sub[ecL ln unlverslLy of Callfornla 8erkeley
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uabbawalla servlces are popular wlLh Lhe lndlan l1 developer communlLy ln Slllcon
valley Callfornla uSA
Letter from kINCL CnAkLLS
AfLer Peavy llood ln Mumbal on 26Lh !uly 2003
Some AchlevemenLs
- World record ln 8esL 1lme managemenL
- lSC 90012000 cerLlfled by Lhe !olnL AccredlLaLlon SysLem of
AusLralla and new Zealand
- name ln CulnLSS 8CCk of World 8ecords"
- 8eglsLered wlLh klpleys belleve lt ot oot
- 1be New otk 1lmes reporLed ln 2007 LhaL Lhe 123yearold
Jobbowolo lndusLry conLlnues Lo grow aL a raLe of 310 per
year
THE ROYAL VST:
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- Slr 8lchard 8ranson Chalrman vlrgln ALlanLlc Alrways meeLlng
Lhe Mumbals famed uabbawalas aL Lhelr nodal polnL Lhe
ChurchgaLe 8allway SLaLlon ln SouLh Mumbal on Aprll 1 2003
f Lokpf Support
uabbawala for Lhe flrsL Llme ln 120 years on
Aug 19 2011 broke Lhelr LradlLlon and wenL
on sLrlke for Lo supporL Anna Pazares
campalgn agalnsL corrupLlon and lnvolunLarlly
gaLhered aL Azad Maldan wlLh march sLarLlng
from ChurchgaLe
CRI1ICAL SUCCESS FAC1ORS
lexible InIrastructure
Customer Co-operation
Appropriate Network Structure
CodiIication System
Topography
Process Capability
Transport Economics
Redundancy
Coordination
Structure
Compensation
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Structure and Organization
CodiIication System
HR practices
Compensation
Redundancy
un and Work Mix
Transportation Economics
ELEMEA1 OF S1RA1ECY, SUS1AIAABILI1Y
AAD CROW1H OP1IOAS
Perpetual need
Value pricing
Standard Operating Procedures
Partnership with Stakeholders
Operational Excellence
Structure
PerIormance measures
Customer ocus
WHA1 IS UAIQUE ABOU1 BDO?
8uslness roposlLlon
lormldable volume (of buslness)
1opography of bombay
Scalable
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O creates a sense oI pride and a source oI inspiration to managers and
academicians (world class).
O has perIected its systems and procedures to handle large volume oI
operations with negligible errors (six sigma).
O operations are modular, they are scalable and Ilexible enough to handle
volume (lexible business strategy).
O operations are customer centric, employee driven, and value based.
O is an example where Ilexibility in operational procedure takes precedence over
precision (Prioritized objectives).
The output accuracy (the number oI transactions delivered on time) is supported
by Ilexible inIrastructure and time buIIers in the delivery system (Strategy enablers).
The management practices at O are intuition based (codiIication system,
homogeneous employee background, innovative Human Resource practices etc.).
Several contextual Iactors are combined to develop an excellent business model
(inexpensive manpower availability, need Ior home Iood, urban transport
inIrastructure, unique traIIic Ilow pattern etc.).
O has no unique scientiIic and or technological breakthroughs or
competences. It is an excellent business model based on an innovative
approach to satisIy a real (and unique) customer need (Innovation based strategy).
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