COMMUNICATION

MEANING
CMMUNICATION IS AN EVER PRESENT ACTIVITY, BECAUSE IT IS THE MEANS BY WHICH PEOPLE RELATE TO ONE ANOTHER. COMMUNICATION IS THE TRANSFER OF INFORMATION AND UNDERSTANDING FROM ONE PERSON TO ANOTHER PERSON. IT IS THE WAY OF REACHING OTHERS WITH IDEAS, FACTS, THOUGHTS, FEELINGS AND VALUES. IT IS THE BRIDGE OF MEANING AMONG PEOPLE ,SO THAT THEY CAN SHARE WHAT THEY FEEL AND KNOW. BY USING THIS BRIDGE , A PERSON CAN SAFELY CROSS THE RIVER OF MISUDERSTANDING THAT SOME TIME SEPARATE PEOPLE.

IMPORTANCE OF COMMUNICATION
COMMUNICATION IS AS NECESSARY TO AN ORGANISATION AS THE BLOODSTREAM IS TO A PERSON. ORGANISATION CAN NOT EXIST WITHOUT AN EFFECTIVE COMMUNICATION SYSTEM. IF THERE IS NO EFFECTVE COMMUNICATION:
MANAGEMENT FUNCTIONS LIKE PLANNING ORGANISING LEADNG. CONTROLLING ETC ARE NOT POSSIBLE. SUPERVISOR CAN NOT GIVE INSTRUCTION. COORDINATION OF WORK BETWEEN THE DEPARTMENTS IS IMPOSSIBLE CO-OPERATION AMONG THE EMPLOYEES ALSO BECOMES IMPOSSIBLE PEOPLE CAN NOT UDERSTAND THEIR JOBS BETTER ETC

COMMUNICATION PROCESS
MESSAGE BARRIERES ::: ::: TRAN ::: ::: SMIT ::: BRIDGE ::: ::: OF MEANING

S E N D E R

DEV IDEA

EN CODE

REC EIVE

DE CODE

ACC EPT

USE

R E C E I V E R

FEED BACK

EIGHT STEPS PROCESS

1. DEVELOP AN IDEA:
THE FIRST STEP IS TO DEVELOP AN IDEA THAT THE SENDER WHISES TO TRANSMIT. Ie WORTH WHILE MESSAGE.

1. ENCODE:
SECOND STEP IS TO ENCODE THE IDEA INTO SUITABLE WORDS, CHARTS OR OTHER SYMBOLS FOR TRANSMISSION. Ie GIVING A STRUCTURE FOR THE IDEA AND SUITABLE METHOD OF TRANSMISSION. TRANSMIT: THIRD STEP IS TO TRANSMIT THE DEVELOPED MESSAGE BY THE METHOD CHOOSEN. TRANSMISSION ALLOWS ANOTHER PERSON TO RECEIVE THE MESSAGE.IN THIS STEP THE INITIATIVE TRANSFERS TO THE RECEIVER.

1.

1. RECEIVE:

PROCESS CONT
5.DECODE:
THE FIFTH STEP IS TO DECODE THE MESSAGE, SO THAT IT CAN BE UNDERSTOOD THE MESSAGE EXACTLY AS IT WAS SENT. COMMUNICATION IS WHAT THE RECEIVER UNDERSTANDS, NOT THE RECEIVER SAYS/SENDS. ONCE THE RECEIVER HAS OBTAINED AND DECODED THE MESSAGE, HE HAS THE OPURTUNITY TO ACCEPT OR RECEIVE IT. THE RECEIVER HAS TO USE THE INFORMATION BY PERFORMING THE TASK AS DIRECTED. THE RECEIVER ACKNOWLEDGES THE MESSAGE AND RESPONDS TO SENDER IS CALLED FEED BACK. FEED BACK COMLETES THE COMMUNICATION PROCESS.

6.ACCEPT:

7.USE:

8.FEED:

TYPES
COMMUNICATION

FORMAL

INFORMAL

UPWARD

DOWNWARD

LATERAL

IMPORTANCE OF LISTENING
GOOD COMMUNICATORS ARE GOOD LISTENERS. MOST OF US LISTEN AT ONLY 25% OF OUR ABILITY. SEND SIGNALS THROUGH EYES AND BODY GUESTURES. PUT THE TALKER AT EASE. BE PATIENT. IMPROVE YOUR CONCENTRATION. HOLD YOUR TEMPER. GO EASY ON A JUDGEMENT & CRITICISM. AVOID FORMING A REPLY BEFORE YOU HEAR THE OTHER PERSON OUT. STOP TALKING. ASK QUESTIONS.

THEORY OF ATTENTION GATE