Project Odyssey: Independence Day (ID4)

Kasaine ole Pertet Click to edit Master subtitle style

Head of IT, Chase Bank (K) Ltd 29th November 2011 at the Safari Park Hotel, Nairobi, Kenya
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Chase Bank Profile

For over 15 years Chase Bank has been creating relationships that last with individuals, corporations and SMEs in Kenya. We provide a broad range of conventional and sharia'h compliant financing products through our 16 branches found within Nairobi, Mombasa, Thika ,Eldoret, Kisumu and Nakuru

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Why Change?

Legacy system limited Banks growth Implemented in 1996 Several systems built around it not fully integrated islands of technology

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Project Scope

To innovate adopt the best technology Phase 1 : 4th July 2011

FC Universal Banking FC Islamic Banking FC Switch Acumen Treasury Front Office Sybrin CTS Data Centre : Tier 2 New Hardware : HP Integrity Blades

Phase 2 : 1st December 2011

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What worked ?

Data Clean up and Migration :

spot on customer accounts were fully reconciled 3 iterations for data conversion Temp staff for customer account clean up

Change Management

Senior Management and Staff support Internal hype for ID4 CEO Road shows

Planning and execution

Project board and Project manager

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What worked?

Hardware came in on time Teams IT, Super User, End User Business Process Review Plain Vanilla Training thorough Change Over - Direct Outsourced Project Management SPASYS/DCDM Documentation New Processes

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What Changed?

Simpler transactions at the branch office 360 view of customer Enhanced risk management KYC/Audit/Security Advanced self service Mobile and Internet Enabled Card Products Prepaid and Debit Card

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Lessons Learned

More SIT given that we were changing many systems at once Local support for first 4 months period, as opposed to remote after 1 month Advanced training on more complex modules treasury and general ledger

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Thank you
Any to edit Master subtitle style ClickQuestions ? atyourservice@chasebank.co.ke

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