Absenteeism situation and Labor turnover figure Unskilled operators Semi-skilled operators Skilled operators Supervisors and Management

Absenteeism situation 26% - at certain times of the year 19% - took one more day off during the week 15% - distributed evenly through the week No noticeable absenteeism Labor turnover 27% 7.8% 8.6% Almost zero Supervisor has been replaced from within

Unskilled workers Semi-skilled workers Skilled workers

<20 22 3.25 0

20 - 29 25 13.75 2
Age partition

30 - 39 20 27.25 8.3

40 - 49 20 29.75 15

50 - 59 10 23.5 52.7

>60 3 2.5 22

100 0 <20

Skilled workers Unskilled workers 20 - 29 30 - 39 40 - 49 50 - 59 Unskilled workers >60 Skilled workers

Semi-skilled workers

Unskilled operators

Description - From different ethnic group from other employees. - spoke a different language and were illiterate - were discriminated - low pay - based on family - nearly 100% male

Improvement - Simplify working direction - Issue policies against discrimination - Consider increasing wage - Rearrange the vacation to match with time of the crops or wine harvest - Replacing by machineries. Supplement from Unskilled group Issue an Attendance policy. Supplement from Unskilled group Issue an Attendance policy. Providing technical skill training courses Recruitment from outsource

Semi-skilled operators

Skilled operators Supervisors and management -

were a mixed group of the native Puritanians and the neighbouring ethnic group The gender split was 50:50 were all drawn from the Puritanian ethnic group The gender split was 50:50 This was a highly disciplined group They were a tight-knit group who still used their group membership to protect their status The supervisors still retained great influence in Zog and the wider community, and attracted some substantial resentment also They had been party members and owed their advancement to this membership and not to any technical skill