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  • Change Management and Resistance To Change in "Ramsay's Kitchen Nightmares, US", S04E07

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    Starling Hunter
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    A case-study based on an episode of "Ramsay's Kitchen Nightmares" (S04E07, ) that can be used to teach change management, resistance to change, leadership and other aspects of organizational behavior.

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    Change Management and Resistance to Change in "Ramsay's Kitchen Nightmares, US", S04E07

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    A case-study based on an episode of "Ramsay's Kitchen Nightmares" (S04E07, ) that can be used to teach change management, resistance to change, leadership and other aspects of organizational behavior.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    233 vues2 pages

    Change Management and Resistance To Change in "Ramsay's Kitchen Nightmares, US", S04E07

    Transféré par

    Starling Hunter
    A case-study based on an episode of "Ramsay's Kitchen Nightmares" (S04E07, ) that can be used to teach change management, resistance to change, leadership and other aspects of organizational behavior.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 2

    CHANGE AGENTS & RESISTANCE TO CHANGE

    RAMSAYS KITCHEN NIGHTMARES US, S04E07, DOWN CITY

    Show Summary
    Hell hath no fury like an angry chef, and no chef has a sharper temper than Gordon Ramsay when things go wrong in the kitchen. This time, Chef Ramsay hits the road, in each episode tackling a restaurant in crisis and exposing the stressful realities of trying to run a successful food business. For restaurant owners in crisis with lazy chefs in the kitchen, temperamental wait staffs and few and unhappy diners, it's time to call in the restaurant industry's equivalent of 911.1

    Cast of Characters
    Gordon James Ramsay, (born 8 November 1966) is a Scottish chef, television personality and restaurateur. He has been awarded 13 Michelin stars. Ramsay is known for presenting TV programmes about competitive cookery and food, such as the British series Hell's Kitchen, The F Word, Ramsay's Best Restaurant, and Ramsay's Kitchen Nightmares, along with the American versions of Hell's Kitchen, Kitchen Nightmares, and MasterChef.2

    Episode Recap
    Gordon comes head-to-head with Abby, one of the most stubborn and delusional owners he's ever met. Initally unable to take Gordon's criticism, Abby loses her temper and tells him to leave her restaurant, and Godron must then decide if it's time to give up or if Abby deserves one last chance.3

    "Ramsey's Kitchen Nightmares UK, Season 04, <http://www.alluc.org/tv-shows/watch-Season-04online/23859.html>.


    2

    "Gordon Ramsay." Wikipedia. 11 Dec. 2011. <http://en.wikipedia.org/wiki/Gordon_Ramsay>.

    "Kitchen Nightmares: Down City Episode Summary - TV.com." TV.com. 11 Dec. 2011. <http://www.tv.com/shows/kitchen-nightmares/down-city-1377054/>. 1 Starling D. Hunter III 2012 | starling@qatar.cmu.edu| Carnegie Mellon University in Qatar | http://qatar.cmu.edu

    Case Questions
    Q1: Who is the Change Agent in this Episode? Is he/she an external or internal agent? Q2: Why does Abby resist change? Do her staff and partner resist change too?

    Solutions
    Write to starling@qatar.cmu.edu to obtain a copy of the solution to this case.
    3

    Starling D. Hunter III 2012 | starling@qatar.cmu.edu| Carnegie Mellon University in Qatar | http://qatar.cmu.edu

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