STRATEGIC TRAINING AND DEVELOPMENT

Salman LOVELY PROFESSIONAL UNIVERSITY

Points to be discussed
Introduction Business of Thomas Cook Induction Trainings and development Programs Swot Analysis Projects Challenges Impact Conclusion

Thomas Cook Group

Thomas cook was born in 1808 in England Founder of travel agency (Thomas Cook Group) One of largest leisure travel group in the world, and second in UK in 2007 Products: Revenue: Key people: Package holidays 8.890 billion Michael Beckett (Chairman) Sam Weihagen (Interim CEO) Paul Hollingworth (CFO)

Case
One of the largest travel group in the world Second in UK in 2007 Thomas cook s key to success are its people Focus on the training and development Value of investing in T&D Benefits from the T&D Programme

Working overseas for Thomas Cook

1666 people in Thomas Cook overseas resort Job range from frontline to manager in resort Moveable workers T&D as a key tool

Induction
8 days induction program from day first As a residential course in UK Focus on the basic skills and behaviour need to be a Thomas Cook representative in the resorts Then after joining again 6 12 days training to apply their knowledge

Values of Thomas Cook

Pioneering our future Results Oriented Obsessed with customer service United as one team Driving robust decision

Induction courses and management training programme

L&D Online, a web-based platform that delivers a wide variety of training packages to Thomas Cook UK staff. The Thomas Cook Academy, also in the UK, which consists of a variety of courses specifically designed to meet our company's needs. A suite of 40 e-learning courses for our North American employees, including modules on delivering the best customer service

Contd ..
Training in anti-corruption procedures, backed up by policies provided on our intranet Our Way, a leadership development programme run by Thomas Cook Northern Europe Our exclusive Diploma in Leadership and Management, which we run in-house, having been accredited by the Institute of Leadership and Management Talent Circle, a development programme for around 150 interns per year at Thomas Cook Germany Fast-track, our scheme that prepares employees for their next level of promotion

Source: www.thomascook.in

Training and development Program

People are differentiation factor Staffs are offered range of the development opportunity STARS: (Senior Training and Recognition Scheme) Stars has Three levels and provide the training opportunities for the staffs that is linked to career progression

Overseas Management Development Programme

Following the STARS programme, managers with a degree of experience are eligible to apply for the Overseas Management Development Programme (MODP)

Operational Module:

Management and leadership modules:

Benefits of T&D Programme

STARS provides a clear career progression route for the employees Great learning with different department s people Retention Developed management style and skills Decision making Know the colleagues as well

SWOT ANALYSIS
Strength employees can lead and manage teams of people in resort operational updates and management opportunities Increases the knowledge of the wider business. leadership module help in improving the management style of the employees Weakness Managing the workforce Remoteness of the workforce Costs involved in bringing the employees back to UK

Contd
Opportunities select permanent trainers and others can focus on core operations every manager overseas has the opportunity to attend consistent language knowledge management A developed set of managers. Threats Competitors easily copy the strategies Hidden costs

Conclusion

The positive benefits of the training programmes at Thomas Cook (STARS ,OMDP) outweighs the level of costs incurred