Académique Documents
Professionnel Documents
Culture Documents
I am a student of MBA doing my project work on the topic mentioned above. You are invited to participate in the survey that will help me understand the ________________. Your participation in this study is completely voluntary. Your survey responses will be strictly confidential and the data from this research will be reported only in the aggregate. Your information will be coded and will remain confidential for academic purpose only.
EMOGRAPHICS Name Gender Age Below 20 Between 20 30 Between 30 - 40 Between 40 50 50 and above Employment status Business Employed Unemployed Homemaker 1 2 3 4
Male
2)
Female
Q3) How many vehicles do you own? 1 2 3 4 More than 4 Less than one year More than one year More than three years More than five years 2012 2010 - 2012 2007-2012 Older than that
Q4) How many years has it been since you purchased your vehicle?
Q6) Is there any loan on the vehicle? Yes No Personal Official Both
Q8) Have you ever got your car majorly repaired in the past? Yes No Accident Mechanical breakdown Q9) If the answer is yes, what was the reason for getting it repaired?
Q10) Which insurance company is your car insured with? Al Madina Insurance AXA Insurance Oman United New India Insurance 1 2 3 4 Al Ahlia Insurance( part of the RSA group) Oman United Other 5 6 7
Q11) How did you purchase your insurance product? Automotive dealer Insurance company Broker Comprehensive Third party
Q13) If the insurance company is ready to give you a comprehensive insurance when your car becomes more than 5 years old, would you go for? Comprehensive Third party Yes No Yes No
Q14) What is your opinion on the pricing of the insurance product? Is it priced properly?
Q16) If Yes, What were the reasons for changing your insurance company? Not happy with the service Unhappy claim experiences with the company Change of job thus being eligible for a group discount through another insurer High premium Other Yes No Reasonable premium Good service Excellent quality of workshops Other
Q17) What about the services provided by your insurance company? Are you happy with that?
Q19) If no, what are the reasons? High premium Lack of good service Poor quality of workshops Other Yes No Free 7 day rent a car service Free 15 day rent a car service 3 year dealer service Roadside assistance with GCC coverage:
Q21) If yes, what are the value added services they are offering you?
Free Flat Tyre repair Free Key lock out services Free Battery Boosting Free Fuel Services Free Towing Mechanical Breakdown
Q22) From the following which services would you prefer your insurance company to offer you? Please tick Free 7 day rent a car service Free 15 day rent a car service 3 year dealer service Roadside assistance with GCC coverage:
Free Flat Tyre repair Free Key lock out services Free Battery Boosting Free Fuel Services Free Towing Mechanical Breakdown
Q23) Can you rank them on a 1-4 scale giving 1 as the most important Free 7 day rent a car service Free 15 day rent a car service 3 year dealer service Roadside assistance with GCC coverage:
Yes No
Free Flat Tyre repair Free Key lock out services Free Battery Boosting Free Fuel Services Free Towing Mechanical Breakdown
Q24) Would you mind paying an excess over your premium for these services?
Q25) Would you pay an extra premium in the range of RO. 35-50 for a courtesy car service in the event of a claim Yes No
Q26) Would you be interested in a Garage protection clause, which says that if the car is not parked in a closed and secured owned garage, then the loss of theft would attract a higher excess (possibly in the range of RO. 500 to RO. 1,000)? Yes No
Q27) Would you be willing to pay an additional premium for 5 years Dealer repair or Zero Depreciation allowance during a claim? Yes No
Q28) Would you pay an extra premium for 7 Day claim settlement clause which guarantees the claim to be paid in 7 working days? Yes No
Q29) What are the different types of services the client would like to have within a range of extra premium of RO. 50/- in the event of a claim. Q30) Would you easily hand over the vehicle to a third party (family, friends, relatives,etc.) for usage? Yes No Ensure that you are travelling with them
Q31) If yes, what extra care would you take to avoid any claim?
Other meaures