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http://www.call-center.su
AsterCRM
http://www.call-center.su
AsterCRM -,
Asterisk. TCP AMI
( Asterisk).
AsterCRM AJAX,
- -. " ", "
", " ", " "
-.
AsterCRM CRM-,
, ,
.
AsterCRM:
1. (Open Source).
2. PHP, .
3. Asterisk,
.
4. , Asterisk, MySQL Apache
.
5.
Asterisk.
AsterCRM:
()
AsterCRM
http://www.call-center.su
CRM-
Asterisk Elastix, TrixBox, PiaF,
FreePBX .
AsterCRM
http://www.call-center.su
1.
1.1
- AsterCRM.
admin .
: admin
"Manager" :
AsterCRM
http://www.call-center.su
1.2
"Preference".
, :
, Asterisk, AsterCRM, CRM .
1)
Dbtype:
Dbhost:
Dbname:
Username:
Password:
2) Asterisk
Server: Asterisk
Port: AMI, 5038
Sername: AMI
Secret: AMI
Monitorpath:
Monitorformat:
3)
AsterCRM
http://www.call-center.su
allow_same_data:
portal_display_type: , ,
"customer", ,
, "note",
,
detail_level:
pop_up_when_dial_in:
pop_up_when_dial_out:
browser_maximize_when_pop_up:
firstring:
upload_file_path: , , "./upload/",
4) CRM
5)
AsterCRM
http://www.call-center.su
6)
Licence to:
Channels:
Key:
1.3
"Extension".
"Extension"
.
"astercrm_account".
1)
, .
" ".
Incontext: ,
, Asterisk .
Outcontext: ,
, Asterisk .
Force monitor: .
"enable", .
Agent interval: .
2)
AsterCRM
http://www.call-center.su
Extension: , Asterisk.
Dynamic agent: (ACD).
,
.
.
Extensions: ( ).
Channel: .
User Type: Admin: , ; GroupAdmin:
, ;
Agent: , .
Group Name: .
Dial Interval: .
1.4
"Survey".
AsterCRM
http://www.call-center.su
,
.
Survey Title: .
Add Option: .
Group Name: , .
.
"",
.
AsterCRM
http://www.call-center.su
1.5
"Customer".
, ,
.
:
: .
,
.
AsterCRM
AsterCRM
http://www.call-center.su
http://www.call-center.su
1.6
"Import".
Excel
CSV. "Browse", .
AsterCRM
http://www.call-center.su
AsterCRM.
"Import", .
.
1.7
"Statistic".
,
.
: .
,
.
1.8
"Dial list".
AsterCRM
http://www.call-center.su
"compaign", :
"add", :
Campaign Name: .
Campaign Note: , .
Outcontext: ( Asterisk,
from-internal FreePBX).
Incontext: ,
( Asterisk, from-trunk FreePBX).
Queue name: .
Group: .
Max trytime: .
1.9
"Dialer".
AsterCRM
http://www.call-center.su
, .
, .
, "start"
.
:
1: .
2: "".
3: "dialer", "start" .
,
, .
, "stop".
AsterCRM
http://www.call-center.su
1.10
"System".
,
. , .
: ( ,
).
: .
: .
1.11
(DID).
.
.
"Trunkinfo".
AsterCRM
http://www.call-center.su
Trunk Name: .
Trunk Channel: , , SIP/6188.
DID Number: DID-, , 031180930758.
Trunk Note: , .
1.12
"CDR", :
.
:
.
1.13
"MonitorRecords".
.
1.14
, .
AsterCRM
http://www.call-center.su
Number: ,
, .
Description: .
Group name: , .
2.4.
AsterCRM
http://www.call-center.su
2.
2.1
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, .
.
: " ".
: , .
: , .
: .
Whisper: .
: .
2.2 (CDR)
" ",
.
:
2.3
.
"".
" "
" " " ".
AsterCRM
http://www.call-center.su
, "force monitor"
.
2.4
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.
, .
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"". ,
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.
: " "
.
2.5
,
.
,
.
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:
AsterCRM
http://www.call-center.su
.
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AsterCRM
http://www.call-center.su
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2.6
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2.7 CRM-
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AsterCRM
http://www.call-center.su
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AsterCRM