AUDITOR TURTLE DIAGRAM

PROCESS: AUDITOR:

AUDIT DATE: AUDIT SITE:

WHAT WHO

INPUT OUTPUT
Customer wants? Process Name/Description Customer gets?

Input Requirements Output Requirements

Process steps/Activities
What are the inputs that determine what the process should 1.______________________ What output criteria are used to determine what should have been
produce? 2.______________________ produced has been produced?
3.______________________
4.______________________

MEASURE HOW
Support Processes - Who helps and how?

Procedures/Control Documents

Form 4.17-A-04 Rev B

Probing Questions?
Process Champion CAR Reqd?
1 What are the targets for the KOIs for this process? (5.4.1)
1a Is the process champion aware of the performance of this process?
1b How are we performing to this target?
1c What are the trends? (8.4.1)
1d Are action plans assigned to goals not met? (8.5.1.1)
1e Other:
2 Have there been any corrective actions assigned to this process since the last audit? (8.5.2)
2a If corrective actions have been assigned, have actions been taken to prevent the problem from recurring?
2b Are there any trends in the corrective actions? (program, product type, activity) (8.4.1)
2c Other:
3 What training is required for personnel detailed in the WHO box? (6.2.1, 6.2.2, 6.2.2.2)
3a Who determines competence?
3b Other:
4 What are the procedures/documents that help to control this process?
4a Can employee access instructions?
4b Other:
5
5a
5b
5c Other:
6
6a
6b
6c Other:
7
7a
7b
7c Other:

F-U Questions?

Form 4.17-A-04 Rev B

Form 4.17-A-04 Rev B
 AUDITOR TURTLE DIAGRAM
Probing Questions

WHAT (Recommend list 2.) WHO (Recommend list 2.)

 What materials, equipment and/or other resources are required to  Has the process owner been identified?
complete this process?  What other staff members and/or suppliers are involved in the process?
This may include other departments and/or support processes.
 Have the required skills been identified?
 How does the company ens

INPUT OUTPUT
Customer wants? (Recommend list 1.) Customer gets? (Recommend list 1.)
Process Name/
Description
Has the process been properly
defined?
Input Requirements Process steps/Activities Output Requirements
What are the inputs that determine what the process should What are the most important What output criteria are used to determine what should have been
produce? (Recommend list 2.) steps in completing this produced has been produced? (Recommend list 2.)
 Include any Customer/Internal/Governmental and Process?  What documentation is being created when
Regulatory Requirements this process is completed?
 Does this output create an input into another
process?

MEASURE HOW
(Recommend list 3.) Support Processes - Who helps and how? (Recommend list 4.)
 What measuring tools are used to monitor the effectiveness of this  Have support processes been identified?
process? (Metrics, KOI's)  Have linkages to support processes, procedures and methods
 How is continual improvement of this process ensured? been established?

Procedures/Control Documents (Recommend list 3.)

 Is this process properly documented?
 What Work Instructions and/or Forms are affected by this Process?
 Are records appropriately stored and maintained?

F-0011-024 (Rev 3) 4 of 4 Form 4.17-A-04