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Eric Burke

1350 N. Lake Shore Dr. #1517 Chicago, IL 60610 312-576-1848 ebb900@me.com


EXECUTIVE SUMMARY Northwestern University 2012 Master of Science in Communication Management candidate, with Fortune 100 and small business operations management experience. Enthusiastic high-performer and analytic thinker with a creative ability to identify problems and implement solutions based on research, operational constraint, and organizational culture. Excellent interpersonal and intercultural communication skills with proven ability to successfully manage cross-functional teams. EDUCATION Northwestern University Master of Science in Communication Management GPA 3.5/4.0 2012 Research: Statistical Analysis, Innovation & Technology Management, Understanding & Leveraging Networks, Communication in the Global Workplace, Leadership & Decision Making, American University of Paris, France Spring 2010 Center for the Study of International Communications International Media Seminar Workshops: Crisis Communication Management, Corporate Ethics, Digital Media & the Workplace, Using Research for Decision-Making, Corporate Citizenship & Communication Northwestern University Bachelor of Science GPA 3.5/4.0 Major: Organizational Behavior, Minor: Political Science Coursework: Statistics for Research, Advanced Personal Finance, Economics PROFESSIONAL EXPERIENCE 1350 LLC., Chicago, IL Project Manager/Business Development 2008 Current Recognized technological inefficiency, performed cost benefit analysis, selected new equipment based on data driven efficiency evaluation Increased revenue 13% and minimized risk by brokering a new corporate lease Identified cost reduction opportunities by negotiating more favorable merchant payment processing terms Created and implemented new digital initiatives, including construction of knowledge management website and a social media based customer referral program Discovered internal fraud problem through the implementation of new security systems and accountability practices Raised customer satisfaction through prompt resolution of transaction errors and customer complaints Northwestern Mutual Financial Network The McTigue Group Financial Representative/Intern Winter 2007 Interviewed clients and conducted a needs based financial assessment Created personalized computer analyses of clients present and future financial projections Coordinated with NML Underwriting group to finalize clients policies

FedEx Corporation Operations Manager, Chicago Hub 2006 - 2007 Empowered and led a team of 150, including organizing and coaching teams, providing training, performance evaluations, and facilitating team adherence to strict performance metrics Collaborated with domestic hub managers, account representatives, engineering and senior management to design facility improvement plans and other performance efficiency initiatives Impacted and helped propel the Chicago Hub from #26 to #2 nationally within ten months by working with all personnel across the facility and mid-west region Motivated and successfully developed direct reports to leadership and management positions throughout the organization Conceptualized and planned daily sorts by understanding network elasticity and projected staffing to meet extremely high volume processing requirements Increased retention and reduced turnover by 9% through implementation of new employee engagement program Improved employee production quality by analyzing QA methodology and successfully formalized new training and development procedures Service Manager, Wilmington, NC 2005 - 2006 Supervised and led a diverse team of over 40 employees in high-pressure environment Communicated with other facilities, senior managers and account representatives in the Carolina Region to improve network capacity, adaptability and efficiency Consulted with Managing Directors and was held accountable for daily operational efficiency metrics Balanced contractor concerns with the goals of the facility and organization by working closely with senior management Engineered sorts based on volume projections, staffing, and network analytics Identified security breach on a high profile account and recommended specific corrective action steps to the Managing Director Optimized operational performance through pre/post sort meetings with employees LEADERSHIP DEVELOPMENT FedEx Corporation Chairmans Award for disruption of theft on a high profile account, nominated twice for manager of the month (Chicago Hub), awarded twice employee of the month (Wilmington, NC) Outward Bound Australia Elected team leader and led trek lasting three weeks into the Australian rainforest, volunteered within the local community to ensure sustainability Northwestern University Recipient of Outstanding Student Leadership Award, executive on the Student Advisory Board, chaired class gift committee Computer Skills Various Social Media, Microsoft Office Suite, Adobe Connect, Lotus Notes, AS 400, OSX, iOS