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FedEx Corporation Operations Manager, Chicago Hub 2006 - 2007 Empowered and led a team of 150, including organizing and coaching teams, providing training, performance evaluations, and facilitating team adherence to strict performance metrics Collaborated with domestic hub managers, account representatives, engineering and senior management to design facility improvement plans and other performance efficiency initiatives Impacted and helped propel the Chicago Hub from #26 to #2 nationally within ten months by working with all personnel across the facility and mid-west region Motivated and successfully developed direct reports to leadership and management positions throughout the organization Conceptualized and planned daily sorts by understanding network elasticity and projected staffing to meet extremely high volume processing requirements Increased retention and reduced turnover by 9% through implementation of new employee engagement program Improved employee production quality by analyzing QA methodology and successfully formalized new training and development procedures Service Manager, Wilmington, NC 2005 - 2006 Supervised and led a diverse team of over 40 employees in high-pressure environment Communicated with other facilities, senior managers and account representatives in the Carolina Region to improve network capacity, adaptability and efficiency Consulted with Managing Directors and was held accountable for daily operational efficiency metrics Balanced contractor concerns with the goals of the facility and organization by working closely with senior management Engineered sorts based on volume projections, staffing, and network analytics Identified security breach on a high profile account and recommended specific corrective action steps to the Managing Director Optimized operational performance through pre/post sort meetings with employees LEADERSHIP DEVELOPMENT FedEx Corporation Chairmans Award for disruption of theft on a high profile account, nominated twice for manager of the month (Chicago Hub), awarded twice employee of the month (Wilmington, NC) Outward Bound Australia Elected team leader and led trek lasting three weeks into the Australian rainforest, volunteered within the local community to ensure sustainability Northwestern University Recipient of Outstanding Student Leadership Award, executive on the Student Advisory Board, chaired class gift committee Computer Skills Various Social Media, Microsoft Office Suite, Adobe Connect, Lotus Notes, AS 400, OSX, iOS