+ [16:28:06:136][PCCheckupShell] :: zinc initializing ... + [16:28:06:278][PCCheckupShell] :: Loading:https://w ww-secure.symantec.com/premium_services/pccufp/partners/app/pcCheckup.swf + [16:28:06:343][PCCheckupShell] :: zinc initialized. .. + [16:28:27:823][pcCheckup] :: [preInitMethod] = => utilizing preInitMethod...

you must call super.initializeApplication to cont inue... + [16:28:27:843][pcCheckup] :: zinc initialized. .. + [16:28:27:855][pcCheckup] :: [***] ==> Session started at: + [16:28:27:853] + [16:28:27:867][pcCheckup] :: [initializeApplic ation] ==> useRemoteXML is true + [16:28:27:881][GenericXMLModel] :: GenericXMLModel() + [16:28:27:911][GenericXMLModel] :: doReload() :: htt ps://www-secure.symantec.com/premium_services/pccufp/partners/app/config-prod.xm l + [16:28:27:920][GenericXMLModel] :: Loading web file. + [16:28:27:941][GenericXMLModel] :: connected + [16:28:27:951][GenericXMLModel] :: LoadXML() :: http s://www-secure.symantec.com/premium_services/pccufp/partners/app/config-prod.xml + [16:28:28:046][GenericXMLModel] :: GenericXMLModel.h andleComplete() :: https://www-secure.symantec.com/premium_services/pccufp/partn ers/app/config-prod.xml + [16:28:28:056][FrameworkConfigurationHandler] :: [handleComplete] ==> model loaded: https://www-secure.symantec.com/premium_services/pccufp/partne rs/app/config-prod.xml + [16:28:28:070][FrameworkConfigurationHandler] :: pulled country fr om registry :: us + [16:28:28:079][FrameworkConfigurationHandler] :: pulled language f rom registry :: en + [16:28:28:103][FrameworkConfigurationHandler] :: [executeAfterLoad ] ==> config loaded + [16:28:28:125][pcCheckup] :: [initalizeApplica tion] ==> application initialized. + [16:28:28:136][OmnitureReporter] :: OmnitureReporter :: Connected + [16:28:28:166][PCCheckupApplicationController] :: initController() :: executing SchedulerModuleController() + [16:28:28:177][SchedulerModuleController] :: checkSchedulerUpd ates() + [16:28:28:252][ScanView] :: [handleCreationCo mplete] ==> creation complete + [16:28:28:272][GenericXMLModel] :: GenericXMLModel() + [16:28:28:281][GenericXMLModel] :: doReload() :: htt ps://www-secure.symantec.com/content/en/us/home_homeoffice/pagecopy/support/Prem ium_Services/checkup/assets/content/en/us/scanLabels.xml + [16:28:28:315][GenericXMLModel] :: Loading web file. + [16:28:28:326][GenericXMLModel] :: connected + [16:28:28:360][GenericXMLModel] :: LoadXML() :: http s://www-secure.symantec.com/content/en/us/home_homeoffice/pagecopy/support/Premi um_Services/checkup/assets/content/en/us/scanLabels.xml + [16:28:28:417][OmnitureReporter] :: METRICS.SWF: track prop42:Norton PC Checkup prop49:Premium Services currencyCode:usd prop3:en

prop14:partner eVar42:Norton PC Checkup prop27:Consumer prop41:Support trackingServerSecure:oms.symantec.com prop45:ADAPT_2.0 eVar43:Premium Services - Leads eVar29:Support account:symanteccom,symantecconsumersupport pageName:pc_checkup: scan: first dc:112 visitorNameSpace:symantec prop15:adobe trackingServer:om.symantec.com eVar28:en charSet:utf-8 prop43:Premium Services - Leads channel:Consumer: Support eVar50:Consumer autoTrack:false pageNameRoot:pc_checkup: + [16:28:28:505][GenericXMLModel] :: GenericXMLModel.h andleComplete() :: https://www-secure.symantec.com/content/en/us/home_homeoffice /pagecopy/support/Premium_Services/checkup/assets/content/en/us/scanLabels.xml + [16:28:28:533][ScanViewModel] :: [handleComplete] ==> model loaded: https://www-secure.symantec.com/content/en/us/home_homeoffice/ pagecopy/support/Premium_Services/checkup/assets/content/en/us/scanLabels.xml + [16:28:28:545][ScanViewController] :: [constructor] ==> controller initialized + [16:28:28:747][ScanViewController] :: [handleProcessCom plete] ==> null + [16:28:28:804][NSSModuleController] :: Starting NSS Modu le + [16:28:29:444][NSSModuleController] :: "c:\program files \norton pc checkup\executables\nss\nss.exe" /silent /dontremediate /dontautoreme diate /scan-quick /reportfile:"c:\program files\norton pc checkup\executables\ns s\nss_log.txt" + [16:53:52:271][NSSModuleController] :: NSS Module Comple te + [16:53:52:737][ScanViewController] :: [handleProcessCom plete] ==> nortonScan + [16:53:57:242][SymProductModuleController] :: Starting Sym Prod uct Detector Module + [16:53:57:487][SymProductModuleController] :: DLL path :: execu tables/productScanner/psprop.dll + [16:54:06:473][SymProductModuleController] :: status event! :: Product rules xml loaded. + [16:54:06:630][SymProductModuleController] :: status event! :: Installed apps detected. + [16:54:06:682][SymProductModuleController] :: status event! :: 0 products matched. + [16:54:06:830][SymProductModuleController] :: detectionComplete :: length = 0 + [16:54:06:852][SymProductModuleController] :: Sym Product Detec tor Complete + [16:54:06:949][ScanViewController] :: [handleProcessCom plete] ==> symProdDetector + [16:54:07:195][PCJSModuleController] :: Starting PCJS Mod ule

+ [16:55:14:556][PCJSModuleController] :: PCJS Module Compl ete + [19:53:07:464][PCCheckupShell] :: zinc initializing ... + [19:53:08:335][PCCheckupShell] :: Loading:https://w ww-secure.symantec.com/premium_services/pccufp/partners/app/pcCheckup.swf + [19:53:08:759][PCCheckupShell] :: zinc initialized. .. + [19:53:29:994][pcCheckup] :: [preInitMethod] = => utilizing preInitMethod... you must call super.initializeApplication to cont inue... + [19:53:30:014][pcCheckup] :: zinc initialized. .. + [19:53:30:028][pcCheckup] :: [***] ==> Session started at: + [19:53:30:026] + [19:53:30:041][pcCheckup] :: [initializeApplic ation] ==> useRemoteXML is true + [19:53:30:056][GenericXMLModel] :: GenericXMLModel() + [19:53:30:074][GenericXMLModel] :: doReload() :: htt ps://www-secure.symantec.com/premium_services/pccufp/partners/app/config-prod.xm l + [19:53:30:119][GenericXMLModel] :: Loading web file. + [19:53:30:140][GenericXMLModel] :: connected + [19:53:30:161][GenericXMLModel] :: LoadXML() :: http s://www-secure.symantec.com/premium_services/pccufp/partners/app/config-prod.xml + [19:53:30:273][GenericXMLModel] :: GenericXMLModel.h andleComplete() :: https://www-secure.symantec.com/premium_services/pccufp/partn ers/app/config-prod.xml + [19:53:30:290][FrameworkConfigurationHandler] :: [handleComplete] ==> model loaded: https://www-secure.symantec.com/premium_services/pccufp/partne rs/app/config-prod.xml + [19:53:30:309][FrameworkConfigurationHandler] :: pulled country fr om registry :: us + [19:53:30:325][FrameworkConfigurationHandler] :: pulled language f rom registry :: en + [19:53:30:367][FrameworkConfigurationHandler] :: [executeAfterLoad ] ==> config loaded + [19:53:30:384][pcCheckup] :: [initalizeApplica tion] ==> application initialized. + [19:53:30:457][OmnitureReporter] :: Unable to connect to Omniture Reporter. More than one instance may be running. + [19:53:30:479][PCCheckupApplicationController] :: initController() :: executing SchedulerModuleController() + [19:53:30:501][SchedulerModuleController] :: There appears to be no existing NSS installation, commencing with scheduler. + [19:53:30:517][SchedulerModuleController] :: checkSchedulerUpd ates() + [19:53:30:569][SchedulerModuleController] :: MD5 for sched_xp. vbs :: d41d8cd98f00b204e9800998ecf8427e + [19:53:30:586][SchedulerModuleController] :: MD5 for sched_vis ta.vbs :: d41d8cd98f00b204e9800998ecf8427e + [19:53:30:604][SchedulerModuleController] :: doMD5Check + [19:53:30:620][SchedulerModuleController] :: checking file :: c:\program files\norton pc checkup\executables\vbs\sched_vista.vbs + [19:53:30:636][SchedulerModuleController] :: found md5 hash :: d41d8cd98f00b204e9800998ecf8427e + [19:53:30:653][SchedulerModuleController] :: failure :: MD5 ch eck failed! + [19:53:30:681][SchedulerModuleController] :: downloadNewSchedu le()

+ [19:53:30:728][NSSAndStubCleanupModuleController] :: downloadScript() + [19:53:30:810][ScanView] :: [handleCreationCo mplete] ==> creation complete + [19:53:30:826][GenericXMLModel] :: GenericXMLModel() + [19:53:30:862][GenericXMLModel] :: doReload() :: htt ps://www-secure.symantec.com/content/en/us/home_homeoffice/pagecopy/support/Prem ium_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:30:878][GenericXMLModel] :: Loading web file. + [19:53:30:895][GenericXMLModel] :: connected + [19:53:30:908][GenericXMLModel] :: LoadXML() :: http s://www-secure.symantec.com/content/en/us/home_homeoffice/pagecopy/support/Premi um_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:31:368][SchedulerModuleController] :: handleScheduleDow nloadComplete() + [19:53:31:402][SchedulerModuleController] :: beginScheduleRepl acementProcess + [19:53:31:431][SchedulerModuleController] :: doMD5Check + [19:53:31:464][SchedulerModuleController] :: checking file :: c:\program files\norton pc checkup\executables\vbs\sched_temp.vbs + [19:53:31:477][SchedulerModuleController] :: found md5 hash :: 23a34a4073ef976e1dc1a2314acf7c27 + [19:53:31:505][SchedulerModuleController] :: deleteOldFile + [19:53:31:519][SchedulerModuleController] :: renameNewFile + [19:53:31:583][SchedulerModuleController] :: executeScheduleSc ript() + [19:53:31:631][SchedulerModuleController] :: schedule script c ommand = cscript sched_vista.vbs + [19:53:32:333][SchedulerModuleController] :: writeRegistryKey( ) :: inserted reg key + [19:53:32:420][NSSAndStubCleanupModuleController] :: handleScriptDownl oadComplete() + [19:53:32:435][NSSAndStubCleanupModuleController] :: cleanUp() + [19:53:32:447][NSSAndStubCleanupModuleController] :: executeCleanUpScr ipt() + [19:53:32:467][NSSAndStubCleanupModuleController] :: killRunOnce() + [19:53:33:602][GenericXMLModel] :: GenericXMLModel.h andleComplete() :: https://www-secure.symantec.com/content/en/us/home_homeoffice /pagecopy/support/Premium_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:33:618][ScanViewModel] :: [handleComplete] ==> model loaded: https://www-secure.symantec.com/content/en/us/home_homeoffice/ pagecopy/support/Premium_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:33:658][ScanViewController] :: [constructor] ==> controller initialized + [19:53:33:991][ScanViewController] :: [handleProcessCom plete] ==> null + [19:53:34:262][NSSModuleController] :: Starting NSS Modu le + [19:53:34:710][NSSModuleController] :: "c:\program files \norton pc checkup\executables\nss\nss.exe" /silent /dontremediate /dontautoreme diate /scan-quick /reportfile:"c:\program files\norton pc checkup\executables\ns s\nss_log.txt" + [20:33:44:649][NSSModuleController] :: NSS Module Comple te + [20:33:44:909][ScanViewController] :: [handleProcessCom plete] ==> nortonScan + [20:33:45:275][SymProductModuleController] :: Starting Sym Prod uct Detector Module + [20:33:45:290][SymProductModuleController] :: DLL path :: execu tables/productScanner/psprop.dll + [20:33:52:963][SymProductModuleController] :: status event! ::

Product rules xml loaded. + [20:33:53:368][SymProductModuleController] :: status event! :: Installed apps detected. + [20:33:53:428][SymProductModuleController] :: status event! :: 0 products matched. + [20:33:53:498][SymProductModuleController] :: detectionComplete :: length = 0 + [20:33:53:510][SymProductModuleController] :: Sym Product Detec tor Complete + [20:33:53:569][ScanViewController] :: [handleProcessCom plete] ==> symProdDetector + [20:33:53:885][PCJSModuleController] :: Starting PCJS Mod ule + [20:34:30:096][PCJSModuleController] :: PCJS Module Compl ete + [20:35:16:592][ScanViewController] :: [handleProcessCom plete] ==> tuneupScan + [16:28:08:084][PCCheckupShell] :: zinc initializing ... + [16:28:08:517][PCCheckupShell] :: Loading:https://w ww-secure.symantec.com/premium_services/pccufp/partners/app/pcCheckup.swf + [16:28:08:680][PCCheckupShell] :: zinc initialized. .. + [16:28:27:753][pcCheckup] :: [preInitMethod] = => utilizing preInitMethod... you must call super.initializeApplication to cont inue... + [16:28:27:839][pcCheckup] :: zinc initialized. .. + [16:28:27:855][pcCheckup] :: [***] ==> Session started at: + [16:28:27:853] + [16:28:27:879][pcCheckup] :: [initializeApplic ation] ==> useRemoteXML is true + [16:28:27:898][GenericXMLModel] :: GenericXMLModel() + [16:28:27:930][GenericXMLModel] :: doReload() :: htt ps://www-secure.symantec.com/premium_services/pccufp/partners/app/config-prod.xm l + [16:28:27:960][GenericXMLModel] :: Loading web file. + [16:28:27:990][GenericXMLModel] :: connected + [16:28:28:020][GenericXMLModel] :: LoadXML() :: http s://www-secure.symantec.com/premium_services/pccufp/partners/app/config-prod.xml + [16:28:28:425][GenericXMLModel] :: GenericXMLModel.h andleComplete() :: https://www-secure.symantec.com/premium_services/pccufp/partn ers/app/config-prod.xml + [16:28:28:467][FrameworkConfigurationHandler] :: [handleComplete] ==> model loaded: https://www-secure.symantec.com/premium_services/pccufp/partne rs/app/config-prod.xml + [16:28:28:502][FrameworkConfigurationHandler] :: pulled country fr om registry :: us + [16:28:28:516][FrameworkConfigurationHandler] :: pulled language f rom registry :: en + [16:28:28:547][FrameworkConfigurationHandler] :: [executeAfterLoad ] ==> config loaded + [16:28:28:561][pcCheckup] :: [initalizeApplica tion] ==> application initialized. + [16:28:28:597][OmnitureReporter] :: OmnitureReporter :: Connected + [16:28:28:639][PCCheckupApplicationController] :: initController() :: executing SchedulerModuleController() + [16:28:28:658][SchedulerModuleController] :: There appears to be no existing NSS installation, commencing with scheduler.

+ [16:28:28:688][SchedulerModuleController] :: checkSchedulerUpd ates() + [16:28:28:857][SchedulerModuleController] :: MD5 for sched_xp. vbs :: d41d8cd98f00b204e9800998ecf8427e + [16:28:29:046][SchedulerModuleController] :: MD5 for sched_vis ta.vbs :: 23a34a4073ef976e1dc1a2314acf7c27 + [16:28:29:063][NSSAndStubCleanupModuleController] :: downloadScript() + [16:28:29:162][ScanView] :: [handleCreationCo mplete] ==> creation complete + [16:28:29:195][GenericXMLModel] :: GenericXMLModel() + [16:28:29:229][GenericXMLModel] :: doReload() :: htt ps://www-secure.symantec.com/content/en/us/home_homeoffice/pagecopy/support/Prem ium_Services/checkup/assets/content/en/us/scanLabels.xml + [16:28:29:244][GenericXMLModel] :: Loading web file. + [16:28:29:259][GenericXMLModel] :: connected + [16:28:29:290][GenericXMLModel] :: LoadXML() :: http s://www-secure.symantec.com/content/en/us/home_homeoffice/pagecopy/support/Premi um_Services/checkup/assets/content/en/us/scanLabels.xml + [16:28:29:687][NSSAndStubCleanupModuleController] :: handleScriptDownl oadComplete() + [16:28:29:717][NSSAndStubCleanupModuleController] :: cleanUp() + [16:28:29:734][NSSAndStubCleanupModuleController] :: executeCleanUpScr ipt() + [16:28:29:991][NSSAndStubCleanupModuleController] :: killRunOnce() + [16:28:30:009][GenericXMLModel] :: GenericXMLModel.h andleComplete() :: https://www-secure.symantec.com/content/en/us/home_homeoffice /pagecopy/support/Premium_Services/checkup/assets/content/en/us/scanLabels.xml + [16:28:30:029][ScanViewModel] :: [handleComplete] ==> model loaded: https://www-secure.symantec.com/content/en/us/home_homeoffice/ pagecopy/support/Premium_Services/checkup/assets/content/en/us/scanLabels.xml + [16:28:30:047][ScanViewController] :: [constructor] ==> controller initialized + [16:28:30:170][OmnitureReporter] :: METRICS.SWF: track prop43:Premium Services - Leads prop45:1.1 currencyCode:usd prop3:en trackingServerSecure:oms.symantec.com eVar50:Consumer prop14:partner prop49:Premium Services prop41:Support eVar28:en channel:Consumer: Support eVar29:Support account:symanteccom,symantecconsumersupport prop27:Consumer charSet:utf-8 trackingServer:om.symantec.com eVar43:Premium Services - Leads pageName:pc_checkup: scan: first visitorNameSpace:symantec eVar42:Norton PC Checkup prop42:Norton PC Checkup prop15:adobe autoTrack:false pageNameRoot:pc_checkup: dc:112

+ [16:28:30:362][ScanViewController] :: [handleProcessCom plete] ==> null + [16:28:30:763][NSSModuleController] :: Starting NSS Modu le + [16:28:31:371][NSSModuleController] :: "c:\program files \norton pc checkup\executables\nss\nss.exe" /silent /dontremediate /dontautoreme diate /scan-quick /reportfile:"c:\program files\norton pc checkup\executables\ns s\nss_log.txt" + [16:41:19:138][NSSModuleController] :: NSS Module Comple te + [16:41:19:607][ScanViewController] :: [handleProcessCom plete] ==> nortonScan + [16:41:24:205][SymProductModuleController] :: Starting Sym Prod uct Detector Module + [16:41:24:208][SymProductModuleController] :: DLL path :: execu tables/productScanner/psprop.dll + [16:41:35:428][SymProductModuleController] :: status event! :: Product rules xml loaded. + [16:41:35:812][SymProductModuleController] :: status event! :: Installed apps detected. + [16:41:35:947][SymProductModuleController] :: status event! :: 0 products matched. + [16:41:36:014][SymProductModuleController] :: detectionComplete :: length = 0 + [16:41:36:031][SymProductModuleController] :: Sym Product Detec tor Complete + [16:41:36:052][ScanViewController] :: [handleProcessCom plete] ==> symProdDetector + [16:41:36:316][PCJSModuleController] :: Starting PCJS Mod ule + [16:42:18:608][PCJSModuleController] :: PCJS Module Compl ete + [19:53:06:811][PCCheckupShell] :: zinc initializing ... + [19:53:06:954][PCCheckupShell] :: Loading:https://w ww-secure.symantec.com/premium_services/pccufp/partners/app/pcCheckup.swf + [19:53:07:046][PCCheckupShell] :: zinc initialized. .. + [19:53:25:981][pcCheckup] :: [preInitMethod] = => utilizing preInitMethod... you must call super.initializeApplication to cont inue... + [19:53:26:000][pcCheckup] :: zinc initialized. .. + [19:53:26:014][pcCheckup] :: [***] ==> Session started at: + [19:53:26:012] + [19:53:26:028][pcCheckup] :: [initializeApplic ation] ==> useRemoteXML is true + [19:53:26:043][GenericXMLModel] :: GenericXMLModel() + [19:53:26:055][GenericXMLModel] :: doReload() :: htt ps://www-secure.symantec.com/premium_services/pccufp/partners/app/config-prod.xm l + [19:53:26:067][GenericXMLModel] :: Loading web file. + [19:53:26:082][GenericXMLModel] :: connected + [19:53:26:094][GenericXMLModel] :: LoadXML() :: http s://www-secure.symantec.com/premium_services/pccufp/partners/app/config-prod.xml + [19:53:26:262][GenericXMLModel] :: GenericXMLModel.h andleComplete() :: https://www-secure.symantec.com/premium_services/pccufp/partn ers/app/config-prod.xml + [19:53:26:276][FrameworkConfigurationHandler] :: [handleComplete] ==> model loaded: https://www-secure.symantec.com/premium_services/pccufp/partne

rs/app/config-prod.xml + [19:53:26:291][FrameworkConfigurationHandler] :: pulled country fr om registry :: us + [19:53:26:304][FrameworkConfigurationHandler] :: pulled language f rom registry :: en + [19:53:26:316][FrameworkConfigurationHandler] :: [executeAfterLoad ] ==> config loaded + [19:53:26:330][pcCheckup] :: [initalizeApplica tion] ==> application initialized. + [19:53:26:344][OmnitureReporter] :: OmnitureReporter :: Connected + [19:53:26:364][PCCheckupApplicationController] :: initController() :: executing SchedulerModuleController() + [19:53:26:386][SchedulerModuleController] :: There appears to be no existing NSS installation, commencing with scheduler. + [19:53:26:401][SchedulerModuleController] :: checkSchedulerUpd ates() + [19:53:26:443][SchedulerModuleController] :: MD5 for sched_xp. vbs :: d41d8cd98f00b204e9800998ecf8427e + [19:53:26:519][SchedulerModuleController] :: MD5 for sched_vis ta.vbs :: 23a34a4073ef976e1dc1a2314acf7c27 + [19:53:26:534][NSSAndStubCleanupModuleController] :: downloadScript() + [19:53:26:605][ScanView] :: [handleCreationCo mplete] ==> creation complete + [19:53:26:619][GenericXMLModel] :: GenericXMLModel() + [19:53:26:651][GenericXMLModel] :: doReload() :: htt ps://www-secure.symantec.com/content/en/us/home_homeoffice/pagecopy/support/Prem ium_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:26:663][GenericXMLModel] :: Loading web file. + [19:53:26:678][GenericXMLModel] :: connected + [19:53:26:691][GenericXMLModel] :: LoadXML() :: http s://www-secure.symantec.com/content/en/us/home_homeoffice/pagecopy/support/Premi um_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:26:851][NSSAndStubCleanupModuleController] :: handleScriptDownl oadComplete() + [19:53:26:864][NSSAndStubCleanupModuleController] :: cleanUp() + [19:53:26:876][NSSAndStubCleanupModuleController] :: executeCleanUpScr ipt() + [19:53:27:056][NSSAndStubCleanupModuleController] :: killRunOnce() + [19:53:27:249][GenericXMLModel] :: GenericXMLModel.h andleComplete() :: https://www-secure.symantec.com/content/en/us/home_homeoffice /pagecopy/support/Premium_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:27:279][ScanViewModel] :: [handleComplete] ==> model loaded: https://www-secure.symantec.com/content/en/us/home_homeoffice/ pagecopy/support/Premium_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:27:292][ScanViewController] :: [constructor] ==> controller initialized + [19:53:27:335][OmnitureReporter] :: METRICS.SWF: track charSet:utf-8 prop15:adobe dc:112 prop43:Premium Services - Leads prop3:en currencyCode:usd pageName:pc_checkup: scan: first eVar50:Consumer channel:Consumer: Support prop41:Support eVar28:en

prop49:Premium Services prop45:1.1 prop14:partner autoTrack:false prop27:Consumer eVar42:Norton PC Checkup eVar43:Premium Services - Leads prop42:Norton PC Checkup trackingServer:om.symantec.com trackingServerSecure:oms.symantec.com visitorNameSpace:symantec account:symanteccom,symantecconsumersupport pageNameRoot:pc_checkup: eVar29:Support + [19:53:27:523][ScanViewController] :: [handleProcessCom plete] ==> null + [19:53:27:601][NSSModuleController] :: Starting NSS Modu le + [19:53:28:012][NSSModuleController] :: "c:\program files \norton pc checkup\executables\nss\nss.exe" /silent /dontremediate /dontautoreme diate /scan-quick /reportfile:"c:\program files\norton pc checkup\executables\ns s\nss_log.txt" + [20:03:19:817][NSSModuleController] :: NSS Module Comple te + [20:03:20:163][ScanViewController] :: [handleProcessCom plete] ==> nortonScan + [20:03:21:519][SymProductModuleController] :: Starting Sym Prod uct Detector Module + [20:03:21:531][SymProductModuleController] :: DLL path :: execu tables/productScanner/psprop.dll + [20:03:26:383][SymProductModuleController] :: status event! :: Product rules xml loaded. + [20:03:26:462][SymProductModuleController] :: status event! :: Installed apps detected. + [20:03:26:474][SymProductModuleController] :: status event! :: 0 products matched. + [20:03:26:523][SymProductModuleController] :: detectionComplete :: length = 0 + [20:03:26:556][SymProductModuleController] :: Sym Product Detec tor Complete + [20:03:26:578][ScanViewController] :: [handleProcessCom plete] ==> symProdDetector + [20:03:26:689][PCJSModuleController] :: Starting PCJS Mod ule + [20:04:09:949][PCJSModuleController] :: PCJS Module Compl ete + [20:04:16:148][ScanViewController] :: [handleProcessCom plete] ==> tuneupScan + [19:53:06:721][PCCheckupShell] :: zinc initializing ... + [19:53:06:969][PCCheckupShell] :: Loading:https://w ww-secure.symantec.com/premium_services/pccufp/partners/app/pcCheckup.swf + [19:53:07:031][PCCheckupShell] :: zinc initialized. .. + [19:53:27:312][pcCheckup] :: [preInitMethod] = => utilizing preInitMethod... you must call super.initializeApplication to cont inue... + [19:53:27:344][pcCheckup] :: zinc initialized. ..

+ [19:53:27:518][pcCheckup] :: [***] ==> Session started at: + [19:53:27:515] + [19:53:27:631][pcCheckup] :: [initializeApplic ation] ==> useRemoteXML is true + [19:53:27:672][GenericXMLModel] :: GenericXMLModel() + [19:53:27:762][GenericXMLModel] :: doReload() :: htt ps://www-secure.symantec.com/premium_services/pccufp/partners/app/config-prod.xm l + [19:53:27:903][GenericXMLModel] :: Loading web file. + [19:53:28:459][GenericXMLModel] :: connected + [19:53:28:524][GenericXMLModel] :: LoadXML() :: http s://www-secure.symantec.com/premium_services/pccufp/partners/app/config-prod.xml + [19:53:29:383][GenericXMLModel] :: GenericXMLModel.h andleComplete() :: https://www-secure.symantec.com/premium_services/pccufp/partn ers/app/config-prod.xml + [19:53:29:436][FrameworkConfigurationHandler] :: [handleComplete] ==> model loaded: https://www-secure.symantec.com/premium_services/pccufp/partne rs/app/config-prod.xml + [19:53:29:476][FrameworkConfigurationHandler] :: pulled country fr om registry :: us + [19:53:29:497][FrameworkConfigurationHandler] :: pulled language f rom registry :: en + [19:53:29:546][FrameworkConfigurationHandler] :: [executeAfterLoad ] ==> config loaded + [19:53:29:587][pcCheckup] :: [initalizeApplica tion] ==> application initialized. + [19:53:29:638][OmnitureReporter] :: OmnitureReporter :: Connected + [19:53:29:800][PCCheckupApplicationController] :: initController() :: executing SchedulerModuleController() + [19:53:29:895][SchedulerModuleController] :: There appears to be no existing NSS installation, commencing with scheduler. + [19:53:29:988][SchedulerModuleController] :: checkSchedulerUpd ates() + [19:53:30:525][SchedulerModuleController] :: MD5 for sched_xp. vbs :: d41d8cd98f00b204e9800998ecf8427e + [19:53:30:845][SchedulerModuleController] :: MD5 for sched_vis ta.vbs :: 23a34a4073ef976e1dc1a2314acf7c27 + [19:53:30:890][NSSAndStubCleanupModuleController] :: downloadScript() + [19:53:30:990][ScanView] :: [handleCreationCo mplete] ==> creation complete + [19:53:31:066][GenericXMLModel] :: GenericXMLModel() + [19:53:31:117][GenericXMLModel] :: doReload() :: htt ps://www-secure.symantec.com/content/en/us/home_homeoffice/pagecopy/support/Prem ium_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:31:221][GenericXMLModel] :: Loading web file. + [19:53:31:249][GenericXMLModel] :: connected + [19:53:31:409][GenericXMLModel] :: LoadXML() :: http s://www-secure.symantec.com/content/en/us/home_homeoffice/pagecopy/support/Premi um_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:33:798][NSSAndStubCleanupModuleController] :: handleScriptDownl oadComplete() + [19:53:33:814][NSSAndStubCleanupModuleController] :: cleanUp() + [19:53:33:875][NSSAndStubCleanupModuleController] :: executeCleanUpScr ipt() + [19:53:35:102][NSSAndStubCleanupModuleController] :: killRunOnce() + [19:53:35:641][GenericXMLModel] :: GenericXMLModel.h andleComplete() :: https://www-secure.symantec.com/content/en/us/home_homeoffice /pagecopy/support/Premium_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:35:743][ScanViewModel] :: [handleComplete]

==> model loaded: https://www-secure.symantec.com/content/en/us/home_homeoffice/ pagecopy/support/Premium_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:35:793][ScanViewController] :: [constructor] ==> controller initialized + [19:53:36:248][ScanViewController] :: [handleProcessCom plete] ==> null + [19:53:36:541][NSSModuleController] :: Starting NSS Modu le + [19:53:38:432][NSSModuleController] :: "c:\program files \norton pc checkup\executables\nss\nss.exe" /silent /dontremediate /dontautoreme diate /scan-quick /reportfile:"c:\program files\norton pc checkup\executables\ns s\nss_log.txt" + [20:04:40:981][NSSModuleController] :: NSS Module Comple te + [20:04:41:201][ScanViewController] :: [handleProcessCom plete] ==> nortonScan + [20:04:42:068][SymProductModuleController] :: Starting Sym Prod uct Detector Module + [20:04:42:081][SymProductModuleController] :: DLL path :: execu tables/productScanner/psprop.dll + [20:04:48:528][SymProductModuleController] :: status event! :: Product rules xml loaded. + [20:04:48:868][SymProductModuleController] :: status event! :: Installed apps detected. + [20:04:48:881][SymProductModuleController] :: status event! :: 0 products matched. + [20:04:48:978][SymProductModuleController] :: detectionComplete :: length = 0 + [20:04:48:991][SymProductModuleController] :: Sym Product Detec tor Complete + [20:04:49:004][ScanViewController] :: [handleProcessCom plete] ==> symProdDetector + [20:04:49:470][PCJSModuleController] :: Starting PCJS Mod ule + [20:05:53:044][PCJSModuleController] :: PCJS Module Compl ete + [20:06:23:543][ScanViewController] :: [handleProcessCom plete] ==> tuneupScan + [19:53:06:224][PCCheckupShell] :: zinc initializing ... + [19:53:06:472][PCCheckupShell] :: Loading:https://w ww-secure.symantec.com/premium_services/pccufp/partners/app/pcCheckup.swf + [19:53:06:596][PCCheckupShell] :: zinc initialized. .. + [19:53:28:720][pcCheckup] :: [preInitMethod] = => utilizing preInitMethod... you must call super.initializeApplication to cont inue... + [19:53:28:748][pcCheckup] :: zinc initialized. .. + [19:53:28:771][pcCheckup] :: [***] ==> Session started at: + [19:53:28:768] + [19:53:28:792][pcCheckup] :: [initializeApplic ation] ==> useRemoteXML is true + [19:53:28:828][GenericXMLModel] :: GenericXMLModel() + [19:53:28:866][GenericXMLModel] :: doReload() :: htt ps://www-secure.symantec.com/premium_services/pccufp/partners/app/config-prod.xm l + [19:53:28:891][GenericXMLModel] :: Loading web file. + [19:53:28:915][GenericXMLModel] :: connected + [19:53:28:954][GenericXMLModel] :: LoadXML() :: http

s://www-secure.symantec.com/premium_services/pccufp/partners/app/config-prod.xml + [19:53:29:215][GenericXMLModel] :: GenericXMLModel.h andleComplete() :: https://www-secure.symantec.com/premium_services/pccufp/partn ers/app/config-prod.xml + [19:53:29:249][FrameworkConfigurationHandler] :: [handleComplete] ==> model loaded: https://www-secure.symantec.com/premium_services/pccufp/partne rs/app/config-prod.xml + [19:53:29:288][FrameworkConfigurationHandler] :: pulled country fr om registry :: us + [19:53:29:308][FrameworkConfigurationHandler] :: pulled language f rom registry :: en + [19:53:29:326][FrameworkConfigurationHandler] :: [executeAfterLoad ] ==> config loaded + [19:53:29:347][pcCheckup] :: [initalizeApplica tion] ==> application initialized. + [19:53:29:390][OmnitureReporter] :: OmnitureReporter :: Connected + [19:53:29:422][PCCheckupApplicationController] :: initController() :: executing SchedulerModuleController() + [19:53:29:473][SchedulerModuleController] :: There appears to be no existing NSS installation, commencing with scheduler. + [19:53:29:496][SchedulerModuleController] :: checkSchedulerUpd ates() + [19:53:29:772][SchedulerModuleController] :: MD5 for sched_xp. vbs :: d41d8cd98f00b204e9800998ecf8427e + [19:53:29:943][SchedulerModuleController] :: MD5 for sched_vis ta.vbs :: 23a34a4073ef976e1dc1a2314acf7c27 + [19:53:29:967][NSSAndStubCleanupModuleController] :: downloadScript() + [19:53:30:074][ScanView] :: [handleCreationCo mplete] ==> creation complete + [19:53:30:113][GenericXMLModel] :: GenericXMLModel() + [19:53:30:143][GenericXMLModel] :: doReload() :: htt ps://www-secure.symantec.com/content/en/us/home_homeoffice/pagecopy/support/Prem ium_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:30:181][GenericXMLModel] :: Loading web file. + [19:53:30:212][GenericXMLModel] :: connected + [19:53:30:249][GenericXMLModel] :: LoadXML() :: http s://www-secure.symantec.com/content/en/us/home_homeoffice/pagecopy/support/Premi um_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:30:498][NSSAndStubCleanupModuleController] :: handleScriptDownl oadComplete() + [19:53:30:532][NSSAndStubCleanupModuleController] :: cleanUp() + [19:53:30:551][NSSAndStubCleanupModuleController] :: executeCleanUpScr ipt() + [19:53:30:815][NSSAndStubCleanupModuleController] :: killRunOnce() + [19:53:31:195][GenericXMLModel] :: GenericXMLModel.h andleComplete() :: https://www-secure.symantec.com/content/en/us/home_homeoffice /pagecopy/support/Premium_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:31:333][ScanViewModel] :: [handleComplete] ==> model loaded: https://www-secure.symantec.com/content/en/us/home_homeoffice/ pagecopy/support/Premium_Services/checkup/assets/content/en/us/scanLabels.xml + [19:53:31:381][ScanViewController] :: [constructor] ==> controller initialized + [19:53:31:458][OmnitureReporter] :: METRICS.SWF: track currencyCode:usd eVar43:Premium Services - Leads prop14:partner prop3:en prop27:Consumer

prop45:1.1 prop42:Norton PC Checkup pageNameRoot:pc_checkup: eVar42:Norton PC Checkup eVar29:Support trackingServer:om.symantec.com channel:Consumer: Support prop43:Premium Services - Leads account:symanteccom,symantecconsumersupport eVar28:en charSet:utf-8 prop49:Premium Services prop15:adobe eVar50:Consumer autoTrack:false prop41:Support dc:112 visitorNameSpace:symantec trackingServerSecure:oms.symantec.com pageName:pc_checkup: scan: first + [19:53:31:631][ScanViewController] :: [handleProcessCom plete] ==> null + [19:53:31:775][NSSModuleController] :: Starting NSS Modu le + [19:53:32:229][NSSModuleController] :: "c:\program files \norton pc checkup\executables\nss\nss.exe" /silent /dontremediate /dontautoreme diate /scan-quick /reportfile:"c:\program files\norton pc checkup\executables\ns s\nss_log.txt" + [20:10:54:164][NSSModuleController] :: NSS Module Comple te + [20:10:55:860][ScanViewController] :: [handleProcessCom plete] ==> nortonScan + [20:10:57:263][SymProductModuleController] :: Starting Sym Prod uct Detector Module + [20:10:57:275][SymProductModuleController] :: DLL path :: execu tables/productScanner/psprop.dll + [20:11:01:038][SymProductModuleController] :: status event! :: Product rules xml loaded. + [20:11:01:231][SymProductModuleController] :: status event! :: Installed apps detected. + [20:11:01:244][SymProductModuleController] :: status event! :: 0 products matched. + [20:11:01:262][SymProductModuleController] :: detectionComplete :: length = 0 + [20:11:01:275][SymProductModuleController] :: Sym Product Detec tor Complete + [20:11:01:288][ScanViewController] :: [handleProcessCom plete] ==> symProdDetector + [20:11:01:442][PCJSModuleController] :: Starting PCJS Mod ule + [20:11:45:442][PCJSModuleController] :: PCJS Module Compl ete + [20:11:45:444][ScanViewController] :: [handleProcessCom plete] ==> tuneupScan + [20:11:45:459][ScanViewController] :: VBS skipped + [20:11:45:475][ScanViewController] :: [handleProcessCom plete] ==> activexScan + [20:11:46:020][SCenterModuleController] :: Starting SCenter Module

+ [20:13:08:852][SCenterModuleController] :: SCenter Module Co mplete + [20:13:39:780][ScanViewController] :: kicking off data aggregator... + [20:13:50:340][NssDataParser] :: GenericXMLModel() + [20:13:59:556][NssDataParser] :: doReload() :: c:\ program files\norton pc checkup\executables/nss/nss_log.txt + [20:14:06:211][GenericXMLModel] :: GenericXMLModel() + [20:14:06:733][GenericXMLModel] :: doReload() :: c:\ program files\norton pc checkup\executables/nss/nss_log.txt + [20:14:07:275][GenericXMLModel] :: Loading local fil e. + [20:14:07:316][GenericXMLModel] :: LoadXML() :: c:\p rogram files\norton pc checkup\executables/nss/nss_log.txt + [20:14:16:199][PCJSDataParser] :: GenericXMLModel() + [20:14:16:720][PCJSDataParser] :: doReload() :: c:\ program files\norton pc checkup\executables/pcjs/NortonPCJSI.xml + [20:14:16:741][GenericXMLModel] :: GenericXMLModel() + [20:14:16:762][GenericXMLModel] :: doReload() :: c:\ program files\norton pc checkup\executables/pcjs/NortonPCJSI.xml + [20:14:16:784][GenericXMLModel] :: Loading local fil e. + [20:14:16:805][GenericXMLModel] :: LoadXML() :: c:\p rogram files\norton pc checkup\executables/pcjs/NortonPCJSI.xml + [20:14:17:352][SymXPepParser] :: GenericXMLModel() + [20:14:17:373][SymXPepParser] :: doReload() :: c:\ program files\norton pc checkup\executables/vbs/SymXPep2Data.xml + [20:14:17:391][GenericXMLModel] :: GenericXMLModel() + [20:14:17:409][GenericXMLModel] :: doReload() :: c:\ program files\norton pc checkup\executables/vbs/SymXPep2Data.xml + [20:14:17:944][GenericXMLModel] :: Loading local fil e. + [20:14:18:487][GenericXMLModel] :: LoadXML() :: c:\p rogram files\norton pc checkup\executables/vbs/SymXPep2Data.xml + [20:14:19:531][SCenterParser] :: GenericXMLModel() + [20:14:21:091][SCenterParser] :: doReload() :: c:\ program files\norton pc checkup\executables/vbs/scenter.xml + [20:14:21:648][GenericXMLModel] :: GenericXMLModel() + [20:14:21:662][GenericXMLModel] :: doReload() :: c:\ program files\norton pc checkup\executables/vbs/scenter.xml + [20:14:21:680][GenericXMLModel] :: Loading local fil e. + [20:14:23:775][GenericXMLModel] :: LoadXML() :: c:\p rogram files\norton pc checkup\executables/vbs/scenter.xml + [20:14:39:583][NssDataParser] :: NssDataParser.han dleComplete() :: c:\program files\norton pc checkup\executables/nss/nss_log.txt + [20:14:39:598][DataSetAggregator] :: handleNssParseCom plete. + [20:14:39:622][DataSetAggregator] :: checkScansComplet e :: 0 + [20:14:41:944][PCJSDataParser] :: GenericXMLModel.h andleComplete() :: c:\program files\norton pc checkup\executables/pcjs/NortonPCJ SI.xml + [20:14:41:966][DataSetAggregator] :: handlePCJSParseCo mplete. + [20:14:41:983][DataSetAggregator] :: checkScansComplet e :: 1 + [20:14:46:092][DataSetAggregator] :: scanner failure c aught --> [object SymXPepParser] + [20:14:46:133][DataSetAggregator] :: checkScansComplet

e :: 2 + [20:14:47:168][SymXPepParser] :: IOError :: c:\pro gram files\norton pc checkup\executables/vbs/SymXPep2Data.xml + [20:14:48:218][SCenterParser] :: GenericXMLModel.h andleComplete() :: c:\program files\norton pc checkup\executables/vbs/scenter.xm l + [20:14:49:976][DataSetAggregator] :: handleSCenterPars eComplete. + [20:14:49:997][DataSetAggregator] :: checkScansComplet e :: 3 + [20:14:50:101][DataSetAggregator] :: saving xml... + [20:14:57:011][DataSetAggregator] :: c:\program files\ norton pc checkup\savedSessions\pcCheckup_output.xml + [20:14:57:013][DataSetAggregator] :: xml output aggreg ated successfully :: ...hitting callback... + [20:14:57:600][[SessionCleanUp]] :: [handleParseResul ts] ==> cleaning up session + [20:14:58:141][[SessionCleanUp]] :: [handleParseResul ts] ==> bypass removeFiles() and CreateRegistryKey() + [20:14:58:161][ScanViewController] :: data aggregation complete, moving to next view... + [20:15:07:274][src.utils.metrics.OmnitureReporter] :: trackIncomplete() -- functionName(result), + [20:15:07:304][PCCheckupApplicationController] :: going to page :: reportcardview + [20:15:11:577][ReportCardView] :: [handleCreationCo mplete] ==> creation complete + [20:15:11:641][ReportCardViewController] :: [constructor] ==> controller initialized + [20:15:12:513][ReportCardViewModel] :: GenericXMLModel() + [20:15:13:297][ReportCardViewModel] :: GenericXMLModel() + [20:15:22:273][ReportCardViewModel] :: GenericXMLModel() + [20:15:22:351][ReportCardViewModel] :: GenericXMLModel() + [20:15:22:848][ReportCardViewModel] :: GenericXMLModel() + [20:15:22:962][ReportCardViewModel] :: GenericXMLModel() + [20:15:22:976][ReportCardViewModel] :: doReload() :: c:\ program files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:23:006][GenericXMLModel] :: GenericXMLModel() + [20:15:23:019][GenericXMLModel] :: doReload() :: c:\ program files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:23:100][GenericXMLModel] :: Loading local fil e. + [20:15:23:130][GenericXMLModel] :: LoadXML() :: c:\p rogram files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:23:338][ReportCardViewModel] :: GenericXMLModel.h andleComplete() :: c:\program files\norton pc checkup\savedSessions/pcCheckup_ou tput.xml + [20:15:23:492][src.utils.metrics.OmnitureReporter] :: trackIncomplete() -- functionName(result), performanceScan(2,0,2,0,1,1), + [20:15:23:924][ReportCardVirusPanelView] :: [handleCreationCo mplete] ==> creation complete + [20:15:23:938][ReportCardViewModel] :: doReload() :: c:\ program files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:23:951][GenericXMLModel] :: GenericXMLModel() + [20:15:23:979][GenericXMLModel] :: doReload() :: c:\ program files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:23:992][GenericXMLModel] :: Loading local fil e. + [20:15:24:071][GenericXMLModel] :: LoadXML() :: c:\p rogram files\norton pc checkup\savedSessions/pcCheckup_output.xml

+ [20:15:24:215][ReportCardPerformancePanelView] :: [handleCreationCo mplete] ==> creation complete + [20:15:24:230][ReportCardViewModel] :: doReload() :: c:\ program files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:24:244][GenericXMLModel] :: GenericXMLModel() + [20:15:24:257][GenericXMLModel] :: doReload() :: c:\ program files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:24:270][GenericXMLModel] :: Loading local fil e. + [20:15:24:283][GenericXMLModel] :: LoadXML() :: c:\p rogram files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:24:361][ReportCardProtectionPanelView] :: [handleCreationCo mplete] ==> creation complete + [20:15:24:389][ReportCardViewModel] :: doReload() :: c:\ program files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:24:403][GenericXMLModel] :: GenericXMLModel() + [20:15:24:468][GenericXMLModel] :: doReload() :: c:\ program files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:24:482][GenericXMLModel] :: Loading local fil e. + [20:15:24:510][GenericXMLModel] :: LoadXML() :: c:\p rogram files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:24:634][ReportCardDynamicPanelView] :: [handleCreationCo mplete] ==> creation complete + [20:15:24:665][ReportCardViewModel] :: doReload() :: c:\ program files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:24:678][GenericXMLModel] :: GenericXMLModel() + [20:15:24:691][GenericXMLModel] :: doReload() :: c:\ program files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:24:705][GenericXMLModel] :: Loading local fil e. + [20:15:24:734][GenericXMLModel] :: LoadXML() :: c:\p rogram files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:24:880][ReportCardRecommendationPanelView] :: [handleCreationCo mplete] ==> creation complete + [20:15:24:894][ReportCardViewModel] :: doReload() :: c:\ program files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:24:917][GenericXMLModel] :: GenericXMLModel() + [20:15:24:931][GenericXMLModel] :: doReload() :: c:\ program files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:24:944][GenericXMLModel] :: Loading local fil e. + [20:15:24:959][GenericXMLModel] :: LoadXML() :: c:\p rogram files\norton pc checkup\savedSessions/pcCheckup_output.xml + [20:15:25:037][ReportCardViewModel] :: GenericXMLModel.h andleComplete() :: c:\program files\norton pc checkup\savedSessions/pcCheckup_ou tput.xml + [20:15:25:051][ReportCardVirusPanelViewController] :: [constructor] ==> controller initialized + [20:15:25:065][src.utils.metrics.OmnitureReporter] :: trackIncomplete() -- functionName(result), virusScan(1), performanceScan(2,0,2,0,1,1), + [20:15:25:173][ReportCardViewModel] :: GenericXMLModel.h andleComplete() :: c:\program files\norton pc checkup\savedSessions/pcCheckup_ou tput.xml + [20:15:25:188][ReportCardPerformancePanelViewController] :: [constructor] ==> controller initialized + [20:15:25:201][ReportCardPerformancePanelViewController] :: initController() + [20:15:25:229][src.utils.metrics.OmnitureReporter] :: trackIncomplete() -- functionName(result), virusScan(1), performanceScan(2,0,2,0,1,1), + [20:15:25:248][src.utils.metrics.OmnitureReporter] :: trackIncomplete()

-- functionName(result), virusScan(1), performanceScan(2,0,2,0,1,1), + [20:15:25:349][ReportCardViewModel] :: GenericXMLModel.h andleComplete() :: c:\program files\norton pc checkup\savedSessions/pcCheckup_ou tput.xml + [20:15:25:363][ReportCardProtectionPanelViewController] :: [constructor] ==> controller initialized + [20:15:25:389][ReportCardProtectionPanelViewController] :: initController() + [20:15:25:411][src.utils.metrics.OmnitureReporter] :: trackIncomplete() -- functionName(result), virusScan(1), performanceScan(2,0,2,0,1,1), securitySc an(other), + [20:15:25:429][ReportCardViewModel] :: GenericXMLModel.h andleComplete() :: c:\program files\norton pc checkup\savedSessions/pcCheckup_ou tput.xml + [20:15:25:443][ReportCardDynamicPanelViewController] :: [constructor] ==> controller initialized + [20:15:25:479][ReportCardDynamicPanelViewController] :: initController() + [20:15:25:560][GenericXMLModel] :: GenericXMLModel() + [20:15:25:590][GenericXMLModel] :: doReload() :: htt ps://www-secure.symantec.com/content/en/us/home_homeoffice/pagecopy/support/Prem ium_Services/checkup/dynamicpanel/upsellMatrix.xml + [20:15:25:603][GenericXMLModel] :: Loading web file. + [20:15:25:933][GenericXMLModel] :: connected + [20:15:25:946][GenericXMLModel] :: LoadXML() :: http s://www-secure.symantec.com/content/en/us/home_homeoffice/pagecopy/support/Premi um_Services/checkup/dynamicpanel/upsellMatrix.xml + [20:15:25:979][ReportCardViewModel] :: GenericXMLModel.h andleComplete() :: c:\program files\norton pc checkup\savedSessions/pcCheckup_ou tput.xml + [20:15:26:014][ReportCardRecommendationPanelViewController]:: [constructor] == > controller initialized + [20:15:26:042][ReportCardRecommendationPanelViewController]:: initController() + [20:15:28:932][GenericXMLModel] :: GenericXMLModel.h andleComplete() :: https://www-secure.symantec.com/content/en/us/home_homeoffice /pagecopy/support/Premium_Services/checkup/dynamicpanel/upsellMatrix.xml + [20:15:28:935][DynamicPanelMasterContentLibraryModel] :: [handleComplete] ==> model loaded: https://www-secure.symantec.com/content/en/us/home_homeoffice/ pagecopy/support/Premium_Services/checkup/dynamicpanel/upsellMatrix.xml + [20:15:28:967][src.utils.metrics.OmnitureReporter] :: trackIncomplete() -- functionName(result), virusScan(1), performanceScan(2,0,2,0,1,1), securitySc an(other), + [20:15:29:000][unspecified.className] :: detected product :: McAfee VirusScan + [20:15:29:026][unspecified.className] :: nortonProduct :: None Detected + [20:15:29:110][unspecified.className] :: use case :: 2 yea r:2987 nortonProduct: None Detected + [20:15:29:138][src.utils.metrics.OmnitureReporter] :: trackIncomplete() -- functionName(result), virusScan(1), performanceScan(2,0,2,0,1,1), securitySc an(other), upSellID(2_freshStart), + [20:15:29:217][DynamicPanelMasterContentLibraryModel] :: using id 2_freshS tart + [20:15:29:314][DynamicPanelMasterContentLibraryModel] :: using language en + [20:15:29:392][DynamicPanelMasterContentLibraryModel] :: using country us + [20:15:29:434][DynamicPanelMasterContentLibraryModel] :: found id ! :: 1_n 360 + [20:15:29:556][DynamicPanelMasterContentLibraryModel] :: found id ! :: 2_f reshStart + [20:15:29:586][DynamicPanelModel] :: GenericXMLModel() + [20:15:29:613][DynamicPanelModel] :: new src value :: <pagecopy>

<id>2_freshStart</id> <text> <id>template_id</id> <comment>the file name of the template to load the text into</comment> <value>default_template.swf</value> </text> <text> <id>header</id> <comment/> <value>Next Steps</value> </text> <text> <id>h1</id> <comment/> <value>Adobe Recommends:</value> </text> <text> <id>title</id> <comment>The box starts here</comment> <value>Norton Fresh Start</value> </text> <text> <id>msrp</id> <comment>will always appear crossed-out</comment> <value>MSRP: $169.99</value> </text> <text> <id>price</id> <comment/> <value>NOW ONLY: $129.99 &lt;font color="#ff0000"&gt;SAVE $40&lt;/font&gt;</ value> </text> <text> <id>linkLabel1</id> <comment/> <value/> </text> <text> <id>linkURL1</id> <comment/> <value/> </text> <text> <id>linkLabel2</id> <comment/> <value/> </text> <text> <id>linkURL2</id> <comment/> <value/> </text> <text> <id>buttonLabel</id> <comment/> <value>BUY NOW!</value> </text> <text> <id>buttonURL</id> <comment/>

<value>http://www.symantecstore.com/promo=212037</value> </text> <slot> <id>productList</id> <comment/> <copyblock> <title/> <header> <title>You get three in one:</title> <url root=""/> <url_title/> <anchor/> </header> <margin_bottom/> <body/> <list> <type>text</type> <button> <title>Norton Virus and Spyware Removal Service</title> <url root="none"/> <url_title/> </button> <button> <title>PC Power Boost Service</title> <url root="none"/> <url_title/> </button> <button> <title>A Fresh Start for Your PC</title> <url root="none"/> <url_title/> </button> </list> </copyblock> </slot> <metadata> <url/> <pagetitle/> <keywords/> <description/> <language>en</language> <country>us</country> <segment>home_homeoffice</segment> <create_date>2008-03-14T12:17:13 PDT</create_date> <mod_date>2008-06-23T12:00:58 PDT</mod_date> <created_by>jbirchle</created_by> <last_modified_by>jhindman</last_modified_by> <dcr>/default/main/www-symc/english/US/WORKAREA/UNIQUE/templatedata/home_hom eoffice/pagecopy/data/support/Premium_Services/checkup/dynamicpanel/2_freshStart .xml</dcr> <xmlpath>/content/en/us/home_homeoffice/pagecopy/support/Premium_Services/ch eckup/dynamicpanel/2_freshStart.xml</xmlpath> <attributes> <attribute> <name/> <value/> </attribute> </attributes> </metadata> </pagecopy>

+ [20:15:29:672][ReportCardDynamicPanelViewController] :: loading panel ::h ttps://www-secure.symantec.com/premium_services/pccufp/partners/app/dynamicpanel /default_template.swf + [20:15:29:786][src.utils.metrics.OmnitureReporter] :: trackIncomplete() -- functionName(result), virusScan(1), performanceScan(2,0,2,0,1,1), securitySc an(other), templateID(default_template.swf), upSellID(2_freshStart), + [20:15:29:815][src.utils.metrics.OmnitureReporter] :: trackIncomplete() -- functionName(result), virusScan(1), performanceScan(2,0,2,0,1,1), securitySc an(other), templateID(default_template.swf), contentID(2_freshStart), upSellID(2 _freshStart), + [20:15:30:213][OmnitureReporter] :: METRICS.SWF: track trackingServer:om.symantec.com prop3:en dc:112 prop45:1.1 prop34:2_freshStart eVar42:Norton PC Checkup eVar29:Support prop15:adobe eVar50:Consumer prop31:2_freshStart prop32:default_template.swf prop38:2,0,2,0,1,1 trackingServerSecure:oms.symantec.com currencyCode:usd prop39:other prop14:partner prop42:Norton PC Checkup eVar28:en pageNameRoot:pc_checkup: prop37:1 eVar43:Premium Services - Leads pageName:pc_checkup: result prop27:Consumer account:symanteccom,symantecconsumersupport charSet:utf-8 prop49:Premium Services prop43:Premium Services - Leads autoTrack:false prop41:Support visitorNameSpace:symantec channel:Consumer: Support + [19:53:04:823][PCCheckupShell] :: zinc initializing ... + [19:53:05:036][PCCheckupShell] :: Loading:https://w ww-secure.symantec.com/premium_services/pccufp/partners/app/pcCheckup.swf + [19:53:05:081][PCCheckupShell] :: zinc initialized. .. + [19:53:26:050][pcCheckup] :: [preInitMethod] = => utilizing preInitMethod... you must call super.initializeApplication to cont inue... + [19:53:26:069][pcCheckup] :: zinc initialized. .. + [19:53:26:108][pcCheckup] :: [***] ==> Session started at: + [19:53:26:106] + [19:53:26:123][pcCheckup] :: [initializeApplic ation] ==> useRemoteXML is true + [19:53:26:140][GenericXMLModel] :: GenericXMLModel()

+ [19:53:26:168][GenericXMLModel] :: doReload() :: htt ps://www-secure.symantec.com/premium_services/pccufp/partners/app/config-prod.xm l + [19:53:26:182][GenericXMLModel] :: Loading web file. + [19:53:26:198][GenericXMLModel] :: connected + [19:53:26:213][GenericXMLModel] :: LoadXML() :: http s://www-secure.symantec.com/premium_services/pccufp/partners/app/config-prod.xml + [19:53:26:385][GenericXMLModel] :: GenericXMLModel.h andleComplete() :: https://www-secure.symantec.com/premium_services/pccufp/partn ers/app/config-prod.xml + [19:53:26:401][FrameworkConfigurationHandler] :: [handleComplete] ==> model loaded: https://www-secure.symantec.com/premium_services/pccufp/partne rs/app/config-prod.xml + [19:53:26:419][FrameworkConfigurationHandler] :: pulled country fr om registry :: us + [19:53:26:434][FrameworkConfigurationHandler] :: pulled language f rom registry :: en + [19:53:26:448][FrameworkConfigurationHandler] :: [executeAfterLoad ] ==> config loaded + [19:53:26:464][pcCheckup] :: [initalizeApplica tion] ==> application initialized. + [19:53:26:480][OmnitureReporter] :: OmnitureReporter :: Connected + [19:53:26:498][Migrationator] :: appVersion :: + [19:53:26:514][Migrationator] :: app is likely run ning under SYSTEM account... skipping scanners! + [19:53:26:532][PCCheckupApplicationController] :: initController() :: executing SchedulerModuleController() + [19:53:26:553][SchedulerModuleController] :: There appears to be no existing NSS installation, commencing with scheduler. + [19:53:26:567][SchedulerModuleController] :: checkSchedulerUpd ates() + [19:53:26:624][SchedulerModuleController] :: MD5 for sched_xp. vbs :: d41d8cd98f00b204e9800998ecf8427e + [19:53:26:679][SchedulerModuleController] :: MD5 for sched_vis ta.vbs :: 23a34a4073ef976e1dc1a2314acf7c27 + [19:53:26:697][NSSAndStubCleanupModuleController] :: downloadScript() + [19:53:26:712][FileDownloader] :: downloading file :: https://www-secure.symantec.com/premium_services/pccufp/partners/app/schedule r/StubCleanup.vbs + [19:53:26:727][Migrationator] :: appVersion :: + [19:53:26:742][Migrationator] :: criteria for migr ation met, starting process... + [19:53:26:756][Migrationator] :: downloadScript() + [19:53:26:791][FileDownloader] :: downloading file :: https://www-secure.symantec.com/premium_services/pccufp/partners/app/migratio nPatcher/downloader.vbs + [19:53:26:904][WelcomeView] :: [handleCreationCo mplete] ==> creation complete + [19:53:26:920][WelcomeViewController] :: [constructor] ==> controller initialized + [19:53:26:963][FileDownloader] :: file transfer com plete, saving to :: c:\program files\norton pc checkup\executables\vbs\StubClean up.vbs + [19:53:26:990][FileDownloader] :: file save operati on SUCCESS :: c:\program files\norton pc checkup\executables\vbs\StubCleanup.vbs + [19:53:27:019][NSSAndStubCleanupModuleController] :: handleScriptDownl oadComplete() + [19:53:27:033][NSSAndStubCleanupModuleController] :: cleanUp() + [19:53:27:048][NSSAndStubCleanupModuleController] :: executeCleanUpScr

ipt() + [19:53:27:266][NSSAndStubCleanupModuleController] :: killRunOnce() + [19:53:27:641][FileDownloader] :: file transfer com plete, saving to :: c:\program files\norton pc checkup\executables\productScanne r\downloader.vbs + [19:53:28:211][FileDownloader] :: file save operati on SUCCESS :: c:\program files\norton pc checkup\executables\productScanner\down loader.vbs + [19:53:28:237][Migrationator] :: handleScriptDownl oadComplete() + [19:53:28:262][Migrationator] :: cleanUp() + [19:53:28:286][Migrationator] :: executing migrati on patcher