INDUCTION ANSWERS

Question True False

1 Only State governments have responsibility for VET.

2 All RTO personnel have responsibility to ensure they follow the quality
system.

3 There are three components of any quality system.

4 Two well known quality systems are TQM and ISO9000.

5 RTO Quality Framework is a quality system.

6 The RTO Quality Framework uses the PDCA methodology.

7 Results from Reviews provide data to make improvements.

8 Products and services are the outcomes of the Business process.

9 Continuous improvement is focused on Inputs and the Business process.

10 The RTO Business process has 7 steps that are supported by management
systems.

11 Procedures and forms are the tools that enable the quality system to
function properly.

12 Each management system is monitored approximately once a year using a

Monitoring checklist.

13 Improvements register is used to record every change made at any time to

any of the quality system.

14 Self assessment is a top level evaluation that is done once a year or after
significant system wide changes.

15 Self assessment indicates how well the organisation is traveling towards the
goal of excellent practice.

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RTO Quality Framework™: Induction questionnaire

Version 2: 2008. Page 1 of 1