Scribd Logo
Importer

Bienvenue sur Scribd !

  • Cost of Quality

    Transféré par

    Sage Mode
    1K vues7 pages
    The document discusses the costs associated with quality, known as the cost of quality. It describes three types of quality costs: prevention costs to avoid defects, appraisal costs for inspection and testing, and failure costs from internal and external defects. A graph shows how implementing quality initiatives can reduce total quality costs over time by lowering failure and appraisal expenses. Juran's model illustrates that the optimal quality level balances prevention and appraisal costs against failure costs, and that continuous improvement can achieve zero defects.

    Description originale:

    Copyright

    © Attribution Non-Commercial (BY-NC)

    Formats disponibles

    PPT, PDF, TXT ou lisez en ligne sur Scribd

    Avez-vous trouvé ce document utile ?

    Ce contenu est-il inapproprié ?

    Signaler ce document
    The document discusses the costs associated with quality, known as the cost of quality. It describes three types of quality costs: prevention costs to avoid defects, appraisal costs for inspection and testing, and failure costs from internal and external defects. A graph shows how implementing quality initiatives can reduce total quality costs over time by lowering failure and appraisal expenses. Juran's model illustrates that the optimal quality level balances prevention and appraisal costs against failure costs, and that continuous improvement can achieve zero defects.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme PPT, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    1K vues7 pages

    Cost of Quality

    Transféré par

    Sage Mode
    The document discusses the costs associated with quality, known as the cost of quality. It describes three types of quality costs: prevention costs to avoid defects, appraisal costs for inspection and testing, and failure costs from internal and external defects. A graph shows how implementing quality initiatives can reduce total quality costs over time by lowering failure and appraisal expenses. Juran's model illustrates that the optimal quality level balances prevention and appraisal costs against failure costs, and that continuous improvement can achieve zero defects.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme PPT, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 7

    TQM- COST OF QUALITY

    Quality is to continuously satisfy customers satisfaction Total Quality is to achieve quality at low cost Total Quality Management is to achieve Total Quality through everybodys participation Cost of Quality -Refers to the costs associated with providing poor quality product or service. -The sum of Failure cost, Inspection/ Appraisal cost, and Prevention cost

    TQM- COST OF QUALITY

    Quality Control Cost Prevention Cost-Costs incurred in the process of preventing poor quality from occurring. [Cost of preparing and implementing a quality plan] Appraisal Cost- Costs incurred in the process of uncovering defects. [Costs of testing, evaluating, and inspecting quality]

    TQM- COST OF QUALITY

    Quality Failure Cost External Failure Cost- Costs associated with quality problems that occur at the customer site. [Costs of failure at customer site, including returns, repairs, and recalls] Internal Failure Cost- Costs associated with discovering poor product quality before the product reaches the customer. [Costs of scrap, rework, and material losses]

    TQM- SAMPLE CASE

    70 0 00 Cost of Quality (US$) 60 0 00 50 0 00 40 0 00 30 0 00 20 0 00 10 0 00 0 Before


    Apprai sal Prevent ive Inter nal Exter nal

    Ext ernal Internal Appraisal Prevent ive

    Aft er

    Expect ion (aft 5 at er years)

    TQM- JURANS MODEL OF OPTIMUM QUALITY COST

    Total Quality Cost

    Cost Per Good Unit of Product

    Failure Cost

    Optimum lies below


    100% Quality Level.

    Cost of Appraisal plus Prevention

    It will take infinite


    investment to reach zero defects.
    100% (100% good)

    0 (100% defective)

    Quality Level

    Jurans Model of Optimum Quality Cost (1979)

    TQM- JURANS MODEL OF OPTIMUM QUALITY COST

    Total Quality Cost

    Cost Per Good Unit of Product

    Failure Cost

    Optimum quality level


    equals zero defects

    Cost of Appraisal plus Prevention

    It can be possible to
    achieve zero defects by continuous improvement- a never ending effort to totally eliminate all forms of waste.

    0 (100% defective)

    Quality Level

    100% (100% good)

    Jurans revised Model of Optimum Quality Cost (1988)

    TQM- COST OF QUALITY

    If we can define it- we can measure it; If we can measure it- we can analyze it; If we can analyze it- we can control it; If we can control it- we can improve it.
    R.M. McNealy (1994)

    Vous aimerez peut-être aussi