MOBILITY SOLUTION FOR A HEAVY VEHICLE DISTRIBUTOR NETWORK

The challenge was to mobile enable the entire service chain, digitize the workflow, remove the paper chain in use, increase productivity and enhance customer service. The solution simplifies & standardizes the inspection / workflow management process, allowing customers access to information as soon as it is collected onsite and in one central place as well as significantly streamlining the back office processes.

HIGHLIGHTS
Industry: Enterprise Mobility, Mobile Inspections/Audits Customer : Largest automotive manufacturer, UK and an Asset Management Company Technology Domain: Windows Mobile

Business Challenge

With a multitude of paper based safety and service inspection forms the requirement was to digitize and mobile enable the inspection process, standardize working practices across the business in real time on a handheld device in a centralized environment to all authorized users. This meant creating with mobile enabled and relationships customers

suppliers, mobile enabling the inspection and servicing workflows in a secure manner using hand held devices and custom built software.

BENEFITS
System simplifies & standardises the inspection / workflow management process. Allowing customers access to information as soon as it is collected onsite and in one central place. Significantly streamlining the back office processes. Increase in the speed at which inspections could be done.

Software Solution

Endeavour architected a .NET based solution on the Mobile (.NET CF), desktop side (VB.NET) and a web based solution for remote users (ASP .NET). The digitized forms are enabled on Pocket PC handheld devices, removing the traditional requirement for pen and paper. Using real time communications such as Wi-Fi and GPRS, inspectors are able to access vehicle history and send completed inspections and defect forms for approval in real-time to a central web enabled platform.

W: www.techendeavour.com M: info@techendeavour.com

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