Answers to Quiz 1 2

L LISTEN E EMPATHIZE A APOLOGISE R REACT N NOTIFY

+Reliability
+ Responsiveness + Assurance + Empathy + Tangibles C - Stands for CLEAN R - Stands for RIGHT FIT I - Stands for IRONED S - Stands for SPOTLESS P - Stands for PRESENTABLE

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R- Respond immediately I- Identify Yourself immediately G- Go out of your way to help H- Hear and hear carefully T- Terminate politely No full form Federation of Hotels Restaurant association of India
Good Morning Sir/Mam. Its good to see you again. I am sorry, Sir/Mam (Mr./Ms. ____). This is not available. Would you like something else instead? Mr./Ms. ____ / Sir/Mam, Please allow me to find out and I will get back to you. I am sorry to hear that. I hope you get well soon. May I call the doctor for you? Fortunate To Serve You, Sir/Mam (Mr./Ms. _____). Good morning Sir/Mam. I will be with you in a moment.

True False false false false False false true true False True True Rack Rate A sheer or net curtain is one that is made from translucent fabric, such as a loosely woven polyester voile or a cotton lace.

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Cocktail sauce in its simplest form is ketchup mixed with prepared horseradish/Mayonnaise it is platter to plate service, full table service.Silver because normally EPNS cutlery used. Air Handling Unit Purchase Requisition Yield management Short handled mop for cleaning W.C. Broth is a liquid food preparation, typically consisting of either water or an already flavored stock, in which bones, meat, fish, cereal grains, or vegetables have been simmered Single malt whisky is a whisky made at one particular distillery from a mash that uses one particular malted grain, which is ordinarily barley.

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31 Temporary hardness. Calcium and magnesium 32 Inter Office Communication (IOC) 33 Concierge 34 30 days/1 month 35 Asafoetida 36 Whenever leaving guest table, inform the guest the reason of leaving. 37 250 tonnes/TR 38 Company volume guaranteed rate 39 Black out dates 40 80 inch x 78inch 41 It is called 'Kacchi' (meaning raw) as the raw marinated meat and the rice are cooked together in the same pot. 42 Starters/Appetizer 43 2 lakh kilocalories 44 L-5 license 45 Sachin Tendulkar 46 Mouse 47 Palm Tree 48 Allan Donald 49 Digambar 50 Parikshit (grandson of arjun) 51 Lakme