Parkland Purple Book: Directory of Maps, Department, Staff, and Contacts (2009)

About Parkland Health & Hospital System
Mission:
5201 Harry Hines Blvd.

Dallas, TX 75235
Vision:
President and Chief Executive

Officer (CEO):
Dedicated to the health and well-being of individuals and

communities entrusted to our care.
By our actions, we will define the standards of excellence for
public academic health systems.
Ron J. Anderson, M.D.
Guiding Principles:
Our values and principles reflect our shared responsibility to

achieve health care excellence for our patients and communities.
Chief Operating Officer (COO):
Circles of Life
Compassion - We will provide service in a spirit of empathy, love
and concern.
Chief Compliance Officer (CCO):
Integrity - We will be honest, trust worthy, authentic, humble

and transparent in all of our relationships. We will demonstrate
devotion to duty and to the service of others.
Respect - We will treat everyone fairly in recognition of their
intrinsic worth.
Collaboration - We will work together with our patients and
partners.
Leadership, Servant - We will create a servant-lead environment.
Excellence - We will provide high standards of service and
performance.
Stewardship - We will manage resources responsibly and bring
value to patients and taxpayers.
John M. Haupert
Nancy Merritt
Chief Financial Officer (CFO):

John F. Dragovits
Chief Human Resources Officer

(CHRO):
Candy Knowles
Chief Information Officer (CIO):

Jack Kowitt
Chief Medical Officer (CMO):

Jay Shannon, M.D.
Chief Nursing Officer (CNO):

Miriam Sibley, RN, MS
Security Officer:
James Carpenter
Safety Officer:
Dodd Day
Privacy (HIPAA) Officer:

Cathy Haliburton
2009
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2009
2009
POISON
CONTROL
T&D
CALL
CENTER
OPERATIONS
CL AS
SROO
MS
UTSW
LAUNDRY
ER GARAGE
CLINICAL
SUPPORT
&
PHARMACY
ADMIN
MRD
MAIL ROOM
RESPIRATORY
THERAPY
POWER
PLANT
CENTRAL
STORAGE
ENGINEERING
ADMIN
BREAK
ROOM
'E'
SOUTH
SOUTH
ELEVATORS
TELLECOMMUNICATIONS SUPPORT
ENVIR.
SERV.
MECH ROOM
PATIENT
TRANS.
INFORMATION SYSTEMS
CRAWL SPACE
'A'
TO
CHILDREN'S MEDICAL CENTER
WEST
'C'
ELEVATORS
NORTH
SOUTH
DPS
CANCER
REGISTRY
SWITCH
GEAR
'G'
ELEVATORS
SHOP
PLACE
ENGINEERING
DEPARTMENT OF
PUBLIC SAFETY
&
SAFETY
MANAGEMENT
ESCALATOR
EAST
BIOMED LAB
SHOP
PHARMACY
CATH. LAB / EKG

PULMONARY LAB
CENTRAL
SUPPLY
STERILE
PROCESSING
ELEVATORS
ENVIRONMENTAL SERVICES
|
3
BASEMENT FLOOR
2009
LOADING
DOCK 'A'
PATHOLOGY
HEALTH
INFORMATION
MANAGEMENT
EMERGENCY
ENTRANCE
CHEMISTRY LAB
ELEVATORS
TRANSFUSION
SERVICES
WAITING
ROOM
PATIENT
EMERGENCY
ULTRASOUND
'H'
PERK
SOUTH
'C'
ELEVATORS
NORTH
ELEVATORS
ESCALATOR
'E'
MECH
MICRO-BIOLOGY
'G'
'G'
UROLOGY
EMERGENCY
ELEVATORS
RADIOLOGY
EAST
ER
REGISTRATION
AMBULANCE
ENTRANCE
PSYCH.
WEST
( MEDICAL
RECORDS )
NUCLEAR
MEDICINE
'A'
OB/GYN
INTERMEDIATE
CARE CENTER
(ICC)
TO SPRAGUE
&
ZALE-LIPSHY
|
4
GROUND FLOOR
2009
TO
UT SOUTHWESTERN
AMBULATORY
CASHIER
HOUSE
STAFF
ANDERSON
CONFERENCE
CARE CENTER
OUTPATIENT
WEST
DINING
INF
O
CTR
SOUTH
DISCHARGE
LOUNGE
CHAPEL
ADT
'H'
'E'
ELEVATORS
NORTH
ELEVATORS
ESCALATORS
PATIENT
SOUTH SOUTH
BUSINESS
COMM
OFFICE
PHYSICAL
PATIENT
RELATIONS
MEDICINE
&
MED
SVCS
ADMIN
AUDITORIUM
REGISTRATION
PHARMACY
SURGERY
ADMIN
REHABILITATION
(PM&R)
'G'
ATM
McDONALDS
CORP
EAST
'G'
MEDICAID
MEDICAL
CENTER
CLINIC
CAFETERIA
ELEVATORS
TO
CHILDREN'S
PASTORAL
CARE
DIETARY
VOLUNTEER
OFFICE
ROOM
GIFT
SHOP
BED TOWER
ENTRANCE
'A'
NURSING
ADMIN
ADMINISTRATION
MEDICINE
SERVICES
EAST
CARE
MGMT
&
SOCIAL
WORK
EAST
ELEVATORS
TO
SPRAGUE
&
ZALE-LIPSHY
FIRST FLOOR
CLINIC
ENTRANCE
2009
2ND FLOOR
OUTPATIENT
CLINICS
WEST
OPERATING
ROOM
MECH
ANATOMIC
PATHOLOGY
TRAUMA SERVICES
'C'
NORTH
'G'
'E'
ELEVATORS
EAST
CHILDREN'S MEDICAL CENTER
ELEVATORS
SOUTH
ELEVATORS
'H'
'A'
DAY SURGERY
EAST
ICU
ANESTHESIOLOGY
OPERATING
ROOM
ELEVATORS
DAY SURGERY
SOUTH
SURGICAL
INTENSIVE CARE
|
6
SECOND FLOOR
2009
MECH
3 WEST
ROOMS
60 - 83
3RD FLOOR
OUTPATIENT
CLINICS
ELEVATORS
ELEVATORS
NEONATAL
INTENSIVE
CARE
UNIT
(NNICU)
ELEVATORS
'E'
CRITICAL
CARE
NURSERY
(CCN)
LABOR
AND
DELIVERY
WEST
'H'
'C'
'G'
ELEVATORS
NEWBORN NURSERY
MECH
3 NORTH
L&D
TRIAGE
3 EAST
'A'
LABOR
AND
DELIVERY
EAST
ELEVATORS
ROOMS
20 - 36
ROOMS
1 - 17
|
7
THIRD FLOOR
2009
4TH FLOOR
OUTPATIENT
CLINICS
4 WEST
ROOMS
60 - 83
ELEVATORS
'H'
4 SOUTH SOUTH
4 SOUTH
ELEVATORS
'C'
'G'
ROOMS
40 -54
'E'
ELEVATORS
ELEVATORS
4 NORTH
NEWBORN
NURSERY
4 EAST
ELEVATORS
ROOMS
20 -36
'A'
OB COMPLICATION CLINIC
ROOMS
1 - 17
OB / GYN
|
8
FOURTH FLOOR
2009
5TH FLOOR
OUTPATIENT
CLINICS
5 WEST
ROOMS
60 - 83
ELEVATORS
ELECT.
ROOM
'H'
5 SOUTH SOUTH
'C'
ELEVATORS
'G'
'E'
ELEVATORS
5 SOUTH
CLASSROOM
ROOMS
40 - 54
ELEVATORS
WISH
ADMINISTRATIVE
OFFICES
REGISTRATION &
FINANCIAL
COUNSELING ADMIN
5 NORTH
5 EAST
ROOMS
20 - 36
ROOMS
1 - 17
|
9
FIFTH FLOOR
2009
6TH FLOOR
OUTPATIENT
CLINICS
6 WEST
ROOMS
60 -83
ELEVATORS
'H'
G.I.LAB
'E'
G.I.LAB
ROOMS
40 - 54
ELEVATORS
'C'
OFFICES
'G'
GERIATRICS
ELEVATORS
6 NORTH
ELEVATORS
BURN ICU
6 EAST
ROOMS
20 - 36
ROOMS
1 - 17
|
10
SIXTH FLOOR
2009
7TH FLOOR
OUTPATIENT
CLINICS
7 WEST
ROOMS
60 - 83
ELEVATORS
'H'
SELDIN LEARNING CENTER
7 SOUTH-SOUTH
'E'
7 SOUTH
'C'
ELEVATORS
'G'
ROOMS
40 -54
ELEVATORS
7 NORTH
ELEVATORS
7 EAST
ROOMS
20 - 36
ROOMS
1 - 17
|
11
SEVENTH FLOOR
2009
8 WEST
ROOMS
60 - 83
ELEVATORS
'C'
EPILEPSY
EPILEPSY
CENTER
'E'
ROOMS
40 -54
ELEVATORS
'G'
EPILEPSY
ELEVATORS
PSYCHIATRIC
INPATIENT
8 NORTH
ELEVATORS
8 EAST
ROOMS
20 - 36
ROOMS
1 - 17
|
12
EIGHTH FLOOR
2009
9 WEST
ROOMS
60 - 83
ELEVATORS
9 SOUTH SOUTH
PULMONARY MEDICINE
9 SOUTH
'C'
'G'
'E'
ROOMS
40 - 54
ELEVATORS
9 NORTH
ELEVATORS
9 EAST
ROOMS
20 - 36
ROOMS
1 - 17
|
13
NINTH FLOOR
2009
10 WEST
ROOMS
60 - 83
ELEVATORS
10 SOUTH - SOUTH
NUCLEAR CARDIOLOGY
'E'
10 SOUTH
CARDIOPULMONARY
INTENSIVE
CARE UNIT
(CPICU)
'C'
'G'
ELEVATORS
CARD
REHB
ELEVATORS
MECH.
10 EAST
ROOMS
20 - 36
|
14
TENTH FLOOR
2009
Parkland Support Services
Chase
Bank
(Main Campus Buildings)
I n w o o d R d.
ar
ry
in
es
St. Paul
Hospital
Visitor
Parking
Bl
Lof
lan
dS
tre
et
Mockingbird
Lane
vd
Lofland
Parking
Garage
Aston Center
Occupational
Health and
Support
Wellness
Services, A
(Briggs Weaver)
Outpatient
UT Southwestern Clinic
Medical Center
Emergency
Room
Me
dic
E
al
Cen
te
Clinical
Science &
Sprague
Buildings
Meadows
(MRI)
Childrens
Medical Center
of Dallas
Support Services, B (Staff Res.)

Motor Street
Employee Parking
Garage
Motor
Street
r D
rive
W
S
Simmons
Ambulatory
Surgery
Center
Zale-Lipshy
Hospital
Crisis
Center
Prescription
Center
Amelia Court
Professional
Building
C t.
|
15
Stemmons
Freeway
I-35
Eligibility Center
Patient Parking
lia
Ame
Parkland
Memorial
Hospital
ER
Parking Garage
Employee
Parking
(Lingo Lot)
Support
Services, C
VI
48 P C
11
e
H. nt
Hi er
ne
s
Address Directory for Main Campus Buildings

Ambulatory Surgical Center (ASC)
Dallas, TX 75235
Amelia Court Professional Building

1936 Amelia Court
Dallas, TX 75235
Parkland Support Services Building A (Briggs Weaver)

Dallas, TX 75235
Parkland Support Services Building B (Staff Residence)

Dallas, TX 75235
Aston Ambulatory Care Center

Dallas, TX 75235
Chase Bank/Exchange Park

6303 Forest Park
Dallas, TX 75235
Childrens Medical Center of Dallas

1935 Medical District Drive
Dallas, TX 75235
Eligibility Center

Dallas, TX 75235
Meadows Imaging (MRI) Building

Dallas, TX 75235
Occupational Health and Wellness
Parkland Support Services Building C (Childrens Shelter)

Dallas, TX 75235
Prescription Center

Dallas, TX 75235
St. Paul Hospital

Dallas, TX 75235
UT Southwestern Medical Center

Dallas, TX 75235
Zale-Lipshy University Hospital

Dallas, TX 75235

Dallas, TX 75235
Parkland Memorial Hospital

Dallas, TX 75235
2009
16
2009
Dallas County Community Map

RICHARDSON
Y
DALLAS NORTH TOLLWA
CARROLLTON
BETHEL
FARMERS
BRANCH
Beltline Rd.
Har
ry H
in
183
Pa
rk
es B
lvd.
Motor St.
Live Oak
di z
Ca
Remond
Br
oo
kS
pr
ing
Marsalis
Hampton Rd.
West Ledbetter
Westmoreland
Beltline
GRAND
PRAIRIE
COCKRELL
HILL
St. Augustine Rd.
DALLAS
Prairie Creek Rd.
LOOP 12
Hampton Rd.
Goldman
Woodall
Rogers
y
va
Er
LOOP 12
Beltline
Bickers
ROWLETT
BALCH
LOOP 12
S. Polk St.
KLEBERG
|
17
WILMER
DE SOTO
GLENN HEIGHTS
MESQUITE
Elam Rd.
Overton
DUNCANVILLE
CEDAR HILL
SUNNYVALE
Beltline
Elmbrook
UNIVERSITY
PARK
.
St
.
a k ve
P e ll A
l
k e al
H
IRVING
Fo
re
st
Ferguson
Centerville Rd.
as
Empire
Central
Mockingbird
Lane
Park Ln.
way
ad
Bro
LOVE FIELD
114
HIGHLAND
PARK
Edgefield
Hopkins
DALLAS
GARLAND
1st St.
LOOP 12
Avenue D
Greenville Ave
.
AIRPORT
Inwood Rd.
Blvd.
Harry Hines
D/FW
INTERNATIONAL
SACHSE
LANCASTER
SPRINGS
Community Map Index & Directions

1.
1936 Amelia Court, Dallas, TX 75235
Dallas Healthy Start

Parkland Prescription Center
4917 Harry Hines Blvd., Dallas, TX 75235

From I-35E Southbound - Exit Motor St and proceed east toward Harry Hines Blvd. Before reaching
light at Harry Hines, turn right at Amelia Court.
From I-35E Northbound - Exit Motor St and proceed east toward Harry Hines Blvd. Before reaching
light at Harry Hines, turn right at Amelia Court.
2.
Bluitt-Flowers COPC
303 Overton Road, Dallas, TX 75216
From I-35E - South of downtown Dallas and just south of highway 67 split, exit Overton and proceed
east. Location is east of Beckley on the north side of Overton.
From Loop 12/West Ledbetter - Turn north onto Marsalis, just east of I-35E. Proceed north and
turn west onto Overton. Location is west of Marsalis on the north side of Overton.
3.
Cancer Prevention & Intervention Program (CPIP)

Southeast Dallas COPC & Southeast Dallas Womens Health Center
9202 Elam Road, Dallas, TX 75217
From I-635 - Exit Elam Rd (on the southeast side of Dallas, north of 175 and south of I-30).
Proceed west on Elam past St. Augustine Rd. Location is on the left (south side) of Elam between
St. Augustine Rd and Prairie Creek Rd.
From 175 - Exit Elam Road (northeast of Loop 12). Proceed east on Elam Rd past Prairie Creek Rd.
Location is on the right (south) side of Elam between Prairie Creek and St. Augustine Rd.
4.
Day Resource Center

901 S. Ervay, Dallas, TX 75201
From I-35E - Exit Commerce St (at downtown Dallas). Proceed east to Akard St. Turn right onto
Akard and proceed south to Cadiz (north of I-30). Turn left onto Cadiz and proceed east to Ervay St.
Turn left onto Ervay St. Location is at the southwest corner of Cadiz and Ervay.
From 75/Central - Exit Main St (at downtown Dallas). Proceed west to Akard Street South. Turn left
and proceed south on Akard to Cadiz (north of I-30). Turn left onto Cadiz and go east to Ervay St.
Turn left onto Ervay St. Location is at the southwest corner of Cadiz and Ervay.
From I-30 - Exit Ervay Street (at downtown Dallas). Go north on Ervay to Cadiz. Location is at the
southwest corner of Cadiz and Ervay.
5.
deHaro-Saldivar COPC & deHaro-Saldivar Womens Health Center

1400 N. Westmoreland Road, Dallas, TX 75211
From I-30 Eastbound - Exit Westmoreland Rd (west of downtown, east of Loop 12). Turn right on
Westmoreland and proceed south one block. Location is one block south of I-30 on the left on the
northeast corner of Westmoreland and Remond.
From I-30 Westbound - Exit Westmoreland Rd (west of downtown, east of Loop 12) and proceed west
on service road. Turn left on Westmoreland and proceed south one block. Location is on the northeast
corner of Westmoreland and Remond.
2009
18
6.
East Dallas COPC & East Dallas Womens Health Center
3320 Live Oak, Dallas, TX 75204
From 75/Central - Exit Haskell Ave and proceed southeast to Live Oak. Turn right onto Live Oak and
proceed west, toward downtown. Location is on the right (north) side of Live Oak just past Hall Street.
From I-30 - Exit Peak St. Turn north and proceed to Live Oak. Turn left onto Live Oak and go west,
toward downtown. Location is on the right (north) side of Live Oak just past Hall St.
7.
Employee Physicians Office (EPO)

7920 Elmbrook, #120, Dallas, TX 75247
From I-35E - Exit Mockingbird Lane and go east toward Dallas Love Field Airport. Turn right onto
Elmbrook. Location is on the left (east) side of Elmbrook.
From Dallas North Tollway - Exit Mockingbird Lane and proceed west past Dallas Love Field
Airport to Elmbrook. Turn left onto Elmbrook (between Harry Hines and I-35). Location is on the left
(east) side of Elmbrook.
8.
Family Medicine Clinic

Maple Womens Health Center
Pediatric Primary Care Center
From I-35E - Exit Mockingbird Lane and go east to Harry Hines Blvd. Take Harry Hines South exit.
Turn right onto Harry Hines Blvd. Proceed one block to Exchange Park (north of Inwood). Turn right
at Exchange Park. Location is straight ahead.
From Dallas North Tollway - Exit Mockingbird Lane and proceed west past Dallas Love Field Airport.
Take Harry Hines South exit and go one block to Exchange Park (north of Inwood). Turn right at
Exchange Park. Location is straight ahead.
9.
Garland COPC & Garland Womens Health Center

802 Hopkins Street, Garland, TX 75040
From 635/LBJ Freeway - Exit Centerville Rd (northeast side of Dallas). Proceed northeast on
Centerville Rd to Broadway/1st St. Turn left and go north on Broadway/1st St to Avenue D. Turn
right onto Avenue D. Go east to Hopkins. Turn right onto Hopkins and proceed south. Location is
on the left (east) side of Hopkins.
From I-30 - Exit Broadway/Beltline. Proceed northwest on Broadway/1st St past Centerville Rd to
Avenue D. Turn right on Avenue D. Go east to Hopkins. Turn right on Hopkins and proceed south.
Location is on left (east) side of Hopkins.
10. Lakewest Womens Health Center (YMCA Building)

3737 Goldman Avenue
Dallas, TX 75212
From I-35E - Exit Inwood Rd and proceed south to Bickers. Turn right onto Bickers, proceed to
Goldman. Turn right onto Goldman. Location is on left (south) side Goldman.
From I-30 - Exit Hampton Rd. Proceed north on Hampton to Bickers. Turn right onto Bickers,
proceed to Goldman. Turn left onto Goldman. Location is on left (south) side of Goldman.
2009
19
11. Oakwest COPC & Oakwest Womens Health Center

4201 Brook Spring Drive, Dallas, TX 752
From I-30 - Exit Hampton Road (west of downtown). Go south on Hampton to W. Ledbetter. Turn
left onto W. Ledbetter and proceed east. Location is on northeast corner of Loop 12/W. Ledbetter
and Highway 67.
From Highway 67 - Exit Loop 12 and go east on Loop 12/W. Ledbetter. Location is on northeast corner
of Loop 12/W. Ledbetter and Highway 67.
From I-20 to Highway 67 - Exit Loop 12/W. Ledbetter and proceed east. Location is on northeast
corner of Loop 12/W. Ledbetter and Highway 67.
12. Parkland Memorial Hospital

From I-35E Southbound - Exit Inwood Rd and proceed east to Harry Hines Blvd. Take Harry Hines
South exit, proceed on Harry Hines. Location is on right (west) side of Harry Hines before Motor St.
From I-35E Northbound - Exit Motor St. and proceed east to Harry Hines Blvd. Turn left onto Harry
Hines. Location is on the left (west) side of Harry Hines before Inwood Rd.
From Dallas North Tollway - Exit Mockingbird Lane and go west past Dallas Love Field Airport. Take
Harry Hines South and proceed past Inwood. Location is on the right (west) side of Harry Hines
before Motor St.
13. Vickery COPC & Vickery Womens Health Center

8224 Park Lane, Dallas, TX 75231
From 75/Central - Exit Park Lane (south of 635) and proceed east past Greenville Ave. Location is
on the right (south) side of Park Lane.
14. Ambulatory Surgical Center (ASC)

From I-35E Southbound - Exit Motor Street and proceed east toward Harry Hines Blvd. Location
is on right (south) side of Motor Street after you pass Harry Hines light.
From I-35E Northbound - Exit Motor Street and proceed east toward Harry Hines Blvd. Location
is on right (south) side of Motor Street after you pass Harry Hines light.
15. Irving Health Center COPC & Irving Womens Health Center
1800 North Britain Road, Irving, TX 75061
From Dallas on 183 West - Exit OConnor, go under overpass to service road. Turn right on Britain
Road, the clinic is on the left (east) side of Britain Road.
From Irving on 183 East - Exit OConnor and remain on service road. Turn right on Britain
Road, the clinic is on the left (east) side of Britain Road.
2009
20
Parkland Health Plans

Parkland HEALTHfirst
Parkland Community Health Plans Medicaid Managed Care product Enrollment: 800/964-2777
(STAR Medicaid).
Member Services: 888/672-2277
Provider Services: 888/672-2277
For complaints, PCP changes or plan questions, contact Member
Specialty Referrals: 800/240-0410
Services.
For notification, plan questions, pre-authorization or
pre-certification, contact Provider Services.
Behavioral Health - NorthSTAR
NorthSTAR: 888/800-6799
Parkland HEALTHplus
Parkland HEALTHplus
Sliding scale payment program for Dallas County indigent

residents.
For complaints, eligibility, PCP changes, program enrollment or
program questions, contact Member Services.
Enrollment: 888/372-3862

Parkland KIDSfirst
Parkland Community Health Plans Childrens Health Insurance

Program (CHIP).
For complaints, PCP changes or plan questions, contact Member
Services.
Parkland KIDSfirst
Enrollment: 800/647-6558

Parkland Employee Health Plan/CIGNA Health Care

Contact Aetna Customer Service for all of the following:
Claim issues
Questions concerning benefits and services
Pre-authorization or pre-certification
Member Services
Mental Health/Substance Abuse
Pharmacy Customer Service or Drug Pre-certification
2009
Parkland Employee Health Plan
Aetna Customer Service: 866/449-6495

Enrollment (Parkland Benefits
Department): 214-590-8330
Employee Assistance Program
(Deer Oaks): 214/559-2171
21
Health Plans Contact Information

MEDICAID MANAGED CARE
STAR Program Helpline (Maximus)
Plan enrollment and plan changes
STAR Program Helpline

800/964-2777
Americaid
Americaid - Amerigroup
Parkland HEALTHfirst:
Primary care provider changes, benefit and plan questions,

complaints
Membership verification, authorization, pre-certification

Eligiblity Line: 888/842-3862
Texas Health Network
Texas Health Network

complaints

complaints
BEHAVIORAL/MENTAL HEALTH
NorthSTAR
Eligibility and enrollment
CHILDRENS HEALTH INSURANCE

TexCare Partnership
Eligibility/enrollment for childrens health insurance funding

Eligibility/enrollment for CHIP Progam


NorthSTAR: 888/800-6799
Value Options: 888/800-6799
TexCare
800/647-6558
Amerikids
Amerikids - Amerigroup
Parkland KIDSfirst
Parkland KIDSfirst

complaints
complaints
2009


22
Community Services
Bureau of Vital Statistics
512/458-7111
Center for Disease Control STD & AIDS Hotlines
214/670-3092
214/653-7477
800/342-2437 English/Spanish
800/344-7432 English/Spanish
Records all births, deaths, marriages and divorces

Birth/Death Certificates (City of Dallas)
Birth/Death Certificates (Dallas County)
Provide information about sexually transmitted diseases and
HIV/AIDS.
Website address: www.ashastd.org
Child Discipline Services
For help with child discipline and behavioral problems, contact

one of the following services:
Casa Shelter
CONTACT Teen Line
Dallas Police Department, First Offender Program
Child & Family Guidance Center
Letot
Promise House
Salesmanship Club Youth & Family Centers
214/358-4504
972/233-TEEN (8336)
214/671-4271
214/351-3490
214/352-8134
214/941-8578 or 1-866-941-8578
214/915-4700
Crisis Assistance
For emergency assistance for food, clothing and information

contact the following agencies:
Brady Center
Marillac Social Center
Martin Luther King, Jr Community Center
North Dallas Shared Ministries
Oak Cliff Churches Emergency Aid
214/826-8330
214/638-4997
214/670-8367
972/620-8696
214/943-7757
Dallas County Health & Human Services
214/819-2000
Call for general information on the following public health

services:
AIDS/HIV testing and counseling
Childhood immunizations
Communicable Disease Division
Environmental Health/Animal Control
Foreign Travel Immunizations
Sexually transmitted diseases - Appointments
Tuberculosis (TB) Division
Nutrition Seniors Centers
Preventive Health
Dallas Housing Authority
Administer housing assistance programs for low-income families.
DART
Call for information on bus/train routes and schedules.
2009
214/951-8300
214/979-1111
23
Community Services (cont.)

Diabetes Awareness & Prevention Program (DAPP)
214/670-8275
Division of Oral Health
888/CDC-FACT (888/232-3228)
Provide diabetes education and prevention awareness to primarily

African-Americans in South Dallas/Oak Cliff, Hamilton Park and
North Park.
To improve the oral health of Texas and to prevent dental disease
through education, prevention services and emergency
dental treatment services.
Family Violence
For assistance and counseling with family violence call:

Child & Family Guidance Center
Dallas Police Department Family Violence
Dallas Police Department Social Services
The Family Place
214/351-3490
214/671-4304
214/670-4225
214/941-1991
For emergency shelter call:

Genesis Womens Shelter
New Beginning Center
Salvation Army
The Family Place
214/942-2998
972/276-0057
214/424-7208
214/941-1991
Lead Poisoning Prevention
214/670-0510 or 800/588-1248
Lions Sight and Tissue Foundation
214/648-6209 or 800/433-6667
Lead poisoning does not always produce symptoms. Lead is found

everywhere - in large cities and in the country. All children 6
months to 6 years of age should be assessed for lead poisoning
by a health care provider at least once a year.
Eyeglass program for needy persons unable to get help through
other agencies.
Adult clients must be referred by a caseworker from a licensed
agency that is familiar with clients situation.
Childrens eye clinic when referred by school nurse. Provide
eyeglasses to those children that need them.
Assist Transplant Services Center in promotion and education
involving cornea and other human tissue donation and
transplantation.
Low Birth Weight Services
Provide clinic services and home visits to low birth weight &
medically at risk infants.
2009
214/670-8266
24

Martin Luther King, Jr. Community Center
Services include:
Medical, dental and health education programs
Leisure activities for older adults and youth
Nutrition program for older adults
Legal services
Child care
Family counseling
Job training
Utility pay station
Emergency social services
Vocational rehabilitation
Drug assessment and counseling
Epilepsy maintenance and treatment
214/670-8367
Meeting space is also available for community organizations for

a variety of health and human services and/or cultural activities.
Medical Transportation Program (MTP)
877/633-8747 - Appointments
512/416-2860
NorthStar
888/800-6799
North Texas Poison Center
800/222-1222
Provide cost-effective transportation for Medicaid recipients.

Call to arrange transportation.
Information and advice for actual or possible ingestion of

poisonous substances or overdoses. Also provide limited
information on exposure to environmental substances (e.g. carbon
monoxide, insecticides, etc.)
Instruct caller to have pill bottle, substance container, etc.
available when talking to poison center staff.
Paternity (DNA) Testing
See Laboratory listing in local yellow pages for paternity-related

listings.
For information on establishing paternity, contact the Texas
Office of the Attorney General.
Rabies/Zoonosis Control Division - Arlington Regional

Suboffice
817/264-4920
Provide education and information to medical care providers and

the general population related to rabies/zoonosis exposure and
treatment. Provide consultation to medical care providers for
evaluation and treatment of probable exposures. Responsible
for monitoring the compilation of statistical rabies/zoonosis data.
2009
25

Relay of Texas (Hearing Impaired Services)
TTY Users - deaf, hard-of-hearing or speech-disabled person

would call this number and use their TTY equipment to have a
Relay agent place and translate a call to a hearing person or
service.
711 or 800/735-2989
Voice Users - hearing person with no TTY equipment would call

this number to have a Relay agent place and translate a call to a
hearing or speech-disabled person.
711
Spanish Speaking Users
711 or 800/662-4954
Voice Carry-Over (VCO) - people who cannot hear but can use
their own voice during a call would call this number to have a
Relay agent translate a call.
877/826-1786
Hearing Carry-Over (HCO) - a person with a speech disability

who can hear to type their part of the conversation would call
this number to have a Relay agent read to a hearing person.
800/735-2989
Speech-to-Speech (STS) - persons with a speech disability can

connect to a specially trained agent who can serve as the callers
voice and repeat his/her reponses to the called party, if
necessary.
877/826-6607
Southwest Transplant Alliance (Organ Donation)
214/522-0255 or 800/788-8058
www.organ.org
Toy/Child Product Safety
512/834-6600
Provide information and referrals for all organ donations. Work

with donor and recipient families regarding organ donation.
Ensures consumer products, including those used by children, are
sufficiently manufactured, packaged and labeled to protect the
public health and safety.
Texas Department of Health-Public Health Regions 2 & 3 817/264-4500

Regional administrative center for following programs:
Information services
Medical Transportation
Organ Donations
STD/HIV
Tuberculosis (TB) elimination
www.donatelifetexas.org
Texas Department of Protective & Regulatory Services
800/252-5400
24 hours a day, 7 days a week
UNOS - United Network for Organ Sharing
804/782-4800
Child and elder abuse hotline for reporting suspected abusive

situations or concerns.
Matching donors and recipients of all solid organs including:
Heart
Lung
Heart/lung
Kidney
Pancreas
Kidney/pancreas
Liver
2009
26

United Way of Metropolitan Dallas
214/978-0000
West Dallas Multipurpose Center
214/670-6340
Voluntary non-profit organization providing support to local,

state and national social service agencies. Information and
referral service for health, social, recreational needs of residents
in the greater Dallas metropolitan area.
Services include:
Health screening for children, adults, and senior citizens
Emergency social services
Nutrition center for seniors
Pre-employment and life skills training
Job placement and retention assistance
Chemical abuse and alcoholism prevention and counseling
Legal assistance
Literacy classes
Utility pay station
Medical, dental and health education services
Lead testing
GED test training
English as a Second Language (ESL) classes
Meeting space is available to community organizations for a
variety of health and human services and/or cultural activities.
Women, Infants & Children (WIC)
Special supplemental nutrition program for Women, Infants and

Children. The program serves infants and children up to age 5,
pregnant, post-partum and breastfeeding women.
214/670-7200
Breastfeeding promotion and support

Food assistance (infant formula, milk, cheese, cereal, juice,
eggs, dried beans)
Growth checkup for children
Nutrition education and counseling
Some sites have on-site immunizations
Youth Services
Coordinate City of Dallas youth services programs to promote the

physical, mental and social health of youth in the community
including:
214/243-1575
Child care assistance

Job training and employment
Pregnancy prevention education
Parenting education
Case management
Coordination of community resources
2009
27
2009
28
Area Listing
Access Services Division ........................................................ 33
Accounting.................................................................................. 34
Acute Dialysis............................................................................ 35
Acute Stroke Unit (ASU) and 8 West ................................ 36
Administration........................................................................... 37
Admissions, Discharges & Transfers (ADT) ...................... 38
Ambulatory Care Clinic (ACC) ................................................ 39
Ambulatory Surgical Center (ASC) ...................................... 40
Amputee Clinic............................................................................41
Anesthesiology .......................................................................... 42
A/R Automation ........................................................................ 43
Asbestos Program..................................................................... 44
Behavioral Health & Social Services.................................... 45
Benefits ....................................................................................... 46
Billing Department.................................................................... 47
Bio-Medical Lab......................................................................... 48
Bluitt-Flowers Health Center (COPC).................................. 49
Building & Grounds.................................................................... 50
Burn Center .................................................................................51
Burn Clinic................................................................................... 52
CAD Operator............................................................................ 53
Call Center Operations ............................................................ 54
Cancer Prevention & Intervention Program (CPIP) .......... 55
Cardiac Labs............................................................................... 56
Cardiac Rehabilitation Services............................................ 57
Cardiopulmonary Intensive Care Unit (CPICU).................. 58
Cardiovascular Lab (10 South South) .................................. 59
Cardiovascularthoracic Surgery Clinic ................................ 60
Care Management/Social Work .............................................61
Cash Applications...................................................................... 62
Cashier Department................................................................. 63
Chronic Kidney Disease Clinic ................................................ 64
Clinical Engineering................................................................... 65
Clinical Research ....................................................................... 66
Clinical Support Services Division ........................................ 67
Commercial & Medicare Collections ..................................... 68
Community Dental Care ........................................................... 69
Community Services (COPC)................................................... 70
Compensation ..............................................................................71
COPC Division............................................................................. 72
COPC Resource Support Team .............................................. 73
Corporate Communications ..................................................... 74
Corporate Compliance Office................................................. 75
Customer Service Department.............................................. 76
Dallas Healthy Start................................................................ 77
Decision Support....................................................................... 78
deHaro-Saldivar Health Center (COPC).............................. 79
deHaro-Saldivar Womens Health Center .......................... 80
Dermatology Clinic.....................................................................81
Design & Construction ............................................................. 82
Dialysis Access Clinic............................................................... 83
Disaster Management/Trauma Services ............................ 84
Dysplasia Clinic .......................................................................... 85
Ear, Nose & Throat Clinic (ENT) .......................................... 86
East Dallas Health Center (COPC)........................................ 87
East Dallas Womens Health Center .................................... 88
EKG Department ....................................................................... 89
Electrical Shop.......................................................................... 90
Electromyography (EMG).........................................................91
Emergency Services Department (ESD)............................. 92
Employee Physician Office (EPO).......................................... 93
Employee Relations................................................................... 94
2009
Employment Services............................................................... 95
Engineering Services ............................................................... 96
Enterostomal Nursing Services ............................................ 97
Environmental Services........................................................... 98
Epilepsy Outreach Program.................................................... 99
Facilities Planning & Development ...................................... 100
Facilities Planning & Development Division........................101
Family Medicine Clinic............................................................ 102
Finance ...................................................................................... 103
Finance Division....................................................................... 104
Fine Needle Aspiration Clinic .............................................. 105
Garland Health Center (COPC) ............................................ 107
Garland Womens Health Center......................................... 108
Gastroenterology Lab (GI Lab - 6SS) ............................... 109
General Dentistry Clinic.........................................................110
General Surgery Clinic.............................................................111
Geriatric Care Unit (9 South South) ..................................112
Geriatrics - Senior House Calls............................................113
Geriatrics and Senior Care Center......................................114
Gift Shop ...................................................................................115
Government Reimbursement .................................................116
Gynecologic Oncology Clinic ..................................................117
Gynecology Clinic......................................................................118
Gynecology/Gynecology Oncology - Inpt (4 West) .........119
Gynecology Infertility/Endocrine Clinics ......................... 120
Health Information Management (HIM) ...........................121
Health Insurance Portability and
Accountability Act (HIPAA).............................................. 122
HIV Administration................................................................ 123
HIV Case Management .......................................................... 124
HIV Clinical Services ............................................................. 125
HIV Prevention Case Management ..................................... 126
HOMES Program..................................................................... 127
Hospital Replacement Program............................................ 128
Hospitalist Unit (7 South).................................................... 129
House Staff/Graduate Medical Education Office ......... 130
Human Resource Records ......................................................131
Human Resource Relations.................................................... 132
Human Resources Division .................................................... 133
Infection Control.................................................................... 134
Infectious Diseases Unit (9 East)...................................... 135
Information Systems............................................................. 136
Infusion Clinic.......................................................................... 137
Injury Prevention Center of
Greater Dallas (IPCGD) ...................................................... 138
Interior Design ....................................................................... 139
Internal Audit ......................................................................... 140
Irving Health Center (COPC) ................................................141
Irving Womens Health Center............................................ 142
Jail Health................................................................................ 143
Labor & Delivery (L&D) ......................................................... 144
Lake June Womens Health Center .................................... 145
Lakewest Womens Health Center...................................... 146
Legal Affairs............................................................................ 147
Legislative Affairs ................................................................. 148
Linen Services ......................................................................... 149
Locksmith Shop ....................................................................... 150
Mail Room...................................................................................151
Managed Care Contracting ................................................... 152
Maple Womens Health Center ............................................ 153
Master Services Agreement/
UTSW Faculty Contract..................................................... 154
29
Materiels Resource Department (MRD) ........................... 155

Mechanical Shop ..................................................................... 156
Medicaid Collections .............................................................. 157
Medical Affairs Division ....................................................... 158
Medical Staff Services......................................................... 159
Medical/Respiratory Intensive
Care Unit (MICU - 9 North).............................................. 160
Medicine Services Division....................................................161
Medicine Specialty Clinics .................................................... 162
Midwifery Services ................................................................ 163
MOM Mobile............................................................................. 164
Multi Disciplinary Spine Clinic ............................................. 165
Neonatal Intensive Care Unit (NNICU)............................ 166
Neurophysiology (8 South) EEG/Epilepsy/Sleep Center............................................... 167
Neurosurgery Clinic................................................................ 168
Newborn Nursery (NBN) ...................................................... 169
North Texas Poison Center/
Center for Clinical Toxicology........................................... 170
Nuclear Cardiology (10 South South) .................................171
Nurse Recruitment................................................................. 172
Nursing Administration ......................................................... 173
Nursing Education .................................................................. 174
Nutrition Services.................................................................. 175
Oakwest Health Center (COPC) .......................................... 176
Oakwest Womens Health Center....................................... 177
OB Complications/High Risk Pregnancy Clinics ............... 178
OB Record Control.................................................................. 179
OB/Gyn Inpatient - Antepartum (Before Delivery)....... 180
OB/Gyn Inpatient - Postpartum (After Delivery)...........181
OB/Gyn Intermediate Care Center (ICC) ........................ 182
OB/Gyn Sonography............................................................... 183
Observation Unit (9 West) .................................................. 184
Occupational Health Services (OHS) ................................ 185
Occupational Therapy (OT).................................................. 186
Office of the CIO .................................................................. 187
Oncology & Chemotherapy Clinic......................................... 188
Oncology Inpatient (7 East) ................................................ 189
Operations Support ............................................................... 190
Ophthalmology Clinic...............................................................191
Oral Surgery Clinic................................................................. 192
Orthopedic Clinic .................................................................... 193
Outsource Management ........................................................ 194
Pain Clinic .................................................................................. 195
Paint Shop................................................................................. 196
Parking Services ..................................................................... 197
Parkland Center for Internal Medicine (PCIM) .............. 198
Parkland Community Health Plan (PCHP) ........................... 199
Parkland Foundation ...............................................................200
Parkland HEALTHfirst/Medicaid Managed Care ............ 201
Parkland HEALTHplus Operations......................................202
Parkland KIDSfirst/Childrens Health
Insurance Program...............................................................203
Parkland Perk ...........................................................................204
Parkland Precious Photos ......................................................205
Pastoral Care............................................................................206
Pathology...................................................................................207
Patient Access Center...........................................................208
Patient Admissions and Registration .................................209
Patient Billing & Collections.................................................. 210
Patient Navigator Program ....................................................211
Patient Relations..................................................................... 212
2009
Patient Transportation.......................................................... 213

Payroll Processing ................................................................... 214
Pediatric Nurse Practitioner Services .............................. 215
Pediatric Primary Care Center (PPCC) ............................... 216
Performance Improvement .................................................. 217
Pharmacy Services ................................................................. 218
Physical Medicine Stroke/Rehabilitation - Outpt .......... 219
Physical Therapy (PT) ............................................................220
Physician Recruitment ........................................................... 221
PICC Team ................................................................................222
Plastic Surgery Clinic.............................................................223
Power Plant and HVAC Maintenance ..................................224
Prenatal Diagnosis/Genetics Clinic .....................................225
Printing Services.....................................................................226
Proctology Clinic......................................................................227
Psychiatric Emergency Services.........................................228
Psychiatry Inpatient (8 North)...........................................229
Psychiatry Outpatient Clinic ................................................230
Pulmonary Diagnostic Laboratory ....................................... 231
Pulmonary Medicine (9 South) .............................................232
Purchasing.................................................................................233
Radiology/Imaging ..................................................................234
Refrigeration Shop.................................................................235
Refugee Outreach Program..................................................236
Refunds Department..............................................................237
Regulatory & Accreditation Services ................................238
Rehabilitation Inpatient (8 East) .......................................239
Renal Transplant (10 East) ...................................................240
Renal Transplant Clinic .......................................................... 241
Respiratory Care.....................................................................242
Safety Management...............................................................243
Security/Public Safety .........................................................244
Skin Tumor Clinic ....................................................................245
Social Work..............................................................................246
Southeast Dallas Health Center (COPC)...........................247
Southeast Dallas Womens Health Center .......................248
Speech Therapy (ST) ............................................................249
Sterile Processing & Patient Rental Equipment ..............250
Strategic Planning & Population Medicine......................... 251
Supply Chain Division .............................................................252
Surgery A - Gastrohepatobilliary
General Surgery Clinic ........................................................253
Surgery C - Colorectal General Surgery Clinic................254
Surgical & Trauma Services - Inpatient ..................255-256
Surgical Endocrinology Clinic ...............................................257
Surgical Services Division ....................................................258
Surgical Services - Operative Services............................259
Surgical Specialty Clinics .....................................................260
Telecommunications Support ............................................... 261
Telemetry (10 West) .............................................................262
Training & Development ........................................................263
Traumatic Brain Injury Clinic ..............................................264
TX/OK AIDS Education &
Training Center (AETC) ......................................................265
Uniform Shop...........................................................................266
University Diabetes Treatment Center
(7 South South) ....................................................................267
Urogynecology & Pelvic Floor Dysfunction Clinics ..........268
Urology Clinic ...........................................................................269
Valet Parking............................................................................ 271
Value Analysis ..........................................................................272
Vascular Clinic..........................................................................273
30
Vickery Health Center (COPC) ............................................274

Vickery Womens Health Center .........................................275
Victim Intervention Program (VIP)/Crisis Center .........276
Volunteer & Guest Services .................................................277
Wellness/Fitness Center ......................................................278
WISH Language Assistance.................................................279
Women & Family Education ..................................................280
Women & Infants Specialty Health (WISH)
Division.................................................................................... 281
Workers Compensation.........................................................282
Youth & Family.........................................................................283
2009
31
2009
32
Access Services Division

Division no longer exists.
2009
33
Accounting
Description of Services:
Budget questions or adjustments

Generate monthly performance reports for all areas in the
hospital
Process all accounts payable via check request or purchase
order
Process, submit, and provide financial management for all
federal, state, and local governmental grants received by PHHS
Appropriate calls for area:

Patient Calls - None
Non-patient calls
Departmental inquiries regarding performance reports, budget
or non-patient invoices
Status of invoice payments via check request or purchase order
Departmental inquiries regarding applying for grants and grant
financial reporting
Key Contacts:
Executive Assistant, Gail Howard - 214/590-4106

Administrative Assistant, Jeanette Calderon - 214/590-4105
Administrative Assistant, Stephanie Harper - 214/590-4105
214/590-4105
214/590-4100
214/590-4106
214/590-4162
214/590-4234
Main
Accounts Payable
Accounts Receivable
Main Fax
Acct Payable Fax

Building A (Briggs Weaver)
Dallas, TX 75235
Management Staff:
Liz McMullen, Vice President/Controller

214/590-4128
214/786-6706 Pager
Carl Davis, Associate Director, Accounts
Payable & Payroll
214/590-4119
214/786-5266 Pager
Vicki Bell, Associate Director, Grants &
General Ledger
214/590-4101
JoAnn Sanders, Accounts Payable
214/590-4146
Joe Mayer, Treasury Manager
214/590-4135
Shelia C. Fisher, Grants Manager
214/590-7996
2009
34
Acute Dialysis
Dialysis funding eligibility and dialysis criteria

Emergent dialysis
Initiation of dialysis for end stage renal diseases and acute
renal failure patients
ICU dialysis services
Temporary vascular access placement (femoral, IJs)
214/590-5793 Main
214/590-0191 Fax
Main Hospital Building
Outpatient Clinic
Fifth Floor
Patient/Family calls
Initiation for dialysis
Lab reports
Location of community outpatient dialysis units
Medical Records
Referrals
Social Work for out of town treatment
Vascular access issues and placement
Management Staff:
Non-patient calls
Schedule for treatment
Medical records
Referrals
Vascular access issues
Funding eligibility
Violeta Sangworn, Unit Manager II

214/590-5795
214/786-2828 Pager
Josh Floren, Sr. Vice President

214/590-5539
214/786-3079 Pager
Annettte Palm, Director
214/590-8905
214/786-2468 Pager
Robert Toto, M.D., Medical Director

214/822-1931 Pager
Key Contacts: None
2009
35
Acute Stroke Unit (ASU) and

Neurology (8 West)
214/590-7840 Main Neurology
Inpatient unit providing care for patients with neurological

(8 West)
disorders - strokes, aneurysms, neurosurgery, lumbar problems, 214/590-7879 Main ASU
paralysis
214/590-8856 Main Outpatient
Specialty unit that provides care for acute stroke victims
Stroke Clinic
Outpatient stroke clinic for patients discharged from neurology
214/590-2633 Fax
service

Patient condition updates
Visiting hours
Stroke clinic questions
Non-patient calls
Bed requests
Lab procedure results
Nursing report
Physician consults
Key Contacts: None

Eighth Floor
Rooms 879, Beds 1, 2, 3 - ASU
Rooms 860 - 878 - Neurology/8W
Management Staff:

214/590-5539
214/786-3079 Pager
Courtnay Linahan, Unit Manager III
214/590-7841
214/786-1875 Pager
Midge Wood, Stroke Clinic Nursing
Coordinator
214/590-8856
214/786-1231 Pager
2009
36
Administration
214/590-8006 Main
214/590-8096 Fax
Also handle,
Administrator on call responsibilities
Board of Managers meetings
Leadership Forum meetings
Hospital meal tickets for special interest groups (Foster
Grandparents Program, Dallas Firefighters, etc.)
Hospital tours
Internal Medicine grand rounds information
Walk-in patient complaints
Teaching case application acceptance
Disaster management

First Floor
Responsible for the oversight of divisional operations.

Complaints
Non-patient calls
Agenda items for Leadership Forum meetings
Hospital meal tickets for special interest groups (Foster
Grandparents Program, Dallas Firefighters, etc.)
Access to hospital embossing seal
Legislative health policies
Internal Medicine ground rounds
Parkland Board of Managers
Reserving Administrative Conference Room
Schedule or signature of President/CEO
Teaching cases
Tours of the hospital
Key Contacts:
Exec Asst to CEO & CNO, Deborah Stoutimore - 214/590-8078

Exec Assistant to COO & CMO, Barbara Poole - 214/590-8020
Exec Assistant to CFO, Gail Howard - 214/590-4106
2009
Management Staff:
Ron J. Anderson, MD
President & CEO
214/590-8076
John M. Haupert
Chief Operating Officer
214/590-8023
John F. Dragovits
Chief Financial Officer
214/590-8097
Peter Hoffmann, MD
Sr. Vice President & Chief Quality
Officer
214/590-6773
Jay Shannon, MD
Sr. Vice President & Chief Medical
Officer
214/590-0126
Miriam Sibley, RN
Sr. Vice President & Chief Nursing
Officer
214/590-8100
37
Admissions, Discharges & Transfers (ADT)

214/590-8920 Main
214/590-6690 ADT Hotline
214/590-2713 Fax

First Floor
Admission and transfer of hospital patients to or from Parkland.

Responsible for patient bed control and assignment.
Elective admission date and time for arrival
Non-patient calls
Clinical area/unit calls regarding admissions, discharges and
transfers (internal & external)
Outside healthcare facilities to transfer patients to or from
Parkland
Bed status
Key Contacts: None
2009
Management Staff:
Miriam Gomez-Wakeling, Director of

Nursing
214/590-8922
214/786-7539 Pager
Terra Codack, Senior Patient Flow
Coordinator
214/590-4997
214/786-7532 Pager
38
Ambulatory Care Clinic (ACC)

214/590-5512 Main
214/590-5491 Fax
214/590-5607 Fax
Other services offered include:

Laboratory
Patient education
Pharmacy
Radiology (X-Ray)

Outpatient Clinic
First Floor
Management Staff:
Non-patient calls
Other clinic-related issues
Elizabeth Obialo, MD, Lead Physician

214/590-5592
Key Contacts: None
Jesse Elizardo, Business Staff

Coordinator
214/590-5835
Urgent care for non-pregnant internal medicine patients 18 years

of age or older. Surgery and OB/Gyn services are not provided.
Questions for patients previously seen in ACC
2009
Ginger Buschardt, Unit Manager II

214/590-5506
214/786-1236 Pager
39

Outpatient ambulatory center for scheduled elective surgeries.
Confirm scheduling for surgical appointments
Questions about post-operative/discharge instructions
Non-patient calls
Questions regarding procedures or surgeries performed
Key Contacts: None
214/590-1900 Day Surgery Main

214/590-1903 Surgical Scheduling
214/590-0764 Second Floor
Clinics Main
214/590-6944 Fax
Dallas, TX 75235
Management Staff:
Kevin D. Jones, Director

214/590-1773
214/786-0385 Pager
Sarah Howald, Unit Manager III, Pre-Op
214/590-1900
214/786-3837 Pager
Michele Scheckel, Associate Unit
Manager
214/590-9819
214/786-1027 Pager
Bret Westfall, Material Services
Coordinator
214/590-1921
214/786-0771 Pager
Jackie Freeman, Business Operations
Manager
214/590-1911
214/786-0307 Pager
Michael Babiak, MD, Medical Director
214/590-1902
214/759-2763 Pager
2009
40
Amputee Clinic
Evaluation and treatment of patients with upper and/or lower

extremity amputations
Wound/stump care for recent amputees
Prosthesis
Therapeutic exercises

Appointments
Medication refills
Problems after discharge
Non-patient calls
Appointments
Referrals
214/590-5694 Main
214/590-5685 Appointments
214/590-4047 Fax
Outpatient Clinic
Sixth Floor
Management Staff:
Unit Manager (Vacant)

Jennifer Greer, Patient Registration
Supervisor
214/590-1110
214/786-0228 Pager
Key Contacts: None
2009
41
Anesthesiology
Provide anesthesia to patients in the following areas:

Operating Room
Day Surgery
GI Lab
Cardiac Cath Lab
Cardiopulmonary Intensive Care Unit (CPICU)
Psychiatric Unit (8 North)
Regarding anesthesia services received
Non-patient calls
Requests for anesthesia
214/590-8329 Main
214/590-2999 Emergency Airway
214/590-1569 Fax
Second Floor
Management Staff:
Vernon McCullough, Chief CRNA/

Director
214/590-1371
214/786-3796 Pager
Key Contacts:
Administrative Assistant, Lynn Hobbs - 214/590-8329
2009
42
A/R Automation
Electronically process XactiMed and EPIC patient claims

Electronic Medicare and Medicaid payment posting
Electronic patient account notes posting
Inpatient eligibility verification
214/590-4174 PHHS Staff Only

214/590-4176 Fax
1250 W. Mockingbird
Suite 300
Dallas, TX 75247
Patient/Family calls - None
Non-patient calls
Billing and program support
EPIC claims
Provides support of XactiMed application
Management Staff:
Key Contacts:
Emmanuel Poovathumkal, Supervisor

214/266-2591
214/786-5502 Pager
Administrative Assistant, Kasundra Reece - 214/266-2640

Administrative Secretary, Kimberly Dean - 214/266-2835
2009
John Sam, Associate Director

214/266-2415
214/786-8253 Pager
43
Asbestos Program
214/590-5117 Main
214/590-6944 Fax

First Floor
Dallas, TX 75235
Handle all aspects of asbestos management.

Non-patient calls
All asbestos-related questions
Key Contacts:
Executive Assistant, Marcia McNeely - 214/590-0400
Management Staff:
Daniel Knudson, Director

214/590-0030
214/786-7944 Pager
Moussa Moussa, Asbestos Program
Manager
214/590-5117
214/786-8170 Pager
Richard Kervin, Foreman
214/590-6456
214/786-8182 Pager
2009
44
Behavioral Health & Social Services

Provide oversight and supervision of behavioral health services

(Social Work, Psychology and Psychiatry) for COPC patients
Language assistance
Social services
Psycho-social evaluation
Case management
Counseling
Crisis intervention.
Calls regarding behavioral health, social service care and
language assistance received
Non-patient calls
Requests from providers for consultation/referral
Key Contacts: None
2009
214/266-1222 Main
214/266-1248 Fax
3310 Live Oak
Third Floor
Dallas, TX 75204
Management Staff:
Jacqualene Stephens, PhD, Director

214/266-1222
214/822-3735 Pager
Diann Francis, Social Work Supervisor
214/266-1228
214/786-8211 Pager
Nora Castro, Language Assistance
Supervisor
214/266-1229
214/786-5755 Pager
45
Benefits
214/590-8330 Main
214/559-2171 Emp Assistance
Program (EAP)
866/449-6495 Aetna Member
Services
214/590-2758 Fax
Assist employees with:

Address and beneficiary changes for benefit plans
Appropriate benefit forms when terminating employment
Conflicts with third party administrators or outside vendors
Loans and withdrawals from Supplemental and Tax Deferred
Annuity Plans
Monthly checks for disabled employees
Monthly pension checks for retired employees
Obtaining retiree I.D. badge for prescriptions
Resolving insurance claim disputes
Yearly pay-out for terminated employees

Building B (Staff Residence)
Second Floor
Dallas, TX 75235
Tawana McCullough, Benefits Manager

214/590-6782
214/786-8030 Pager
Answer questions regarding benefit deductions

Assist family members of deceased employees with benefits
(life insurance, retirement fund, etc.)
Mailing yearly benefits statements
Annual open enrollment for employees
Provide overview of eligible benefits to new employees
Non-patient calls
COBRA coverage
Employee address changes for benefits
Employee benefits
Employee insurance plans
Employee discount information for cell phones, DART E-Pass
Disability questions
Retiree benefits
Retirement planning
Supplemental/Tax Deferred Annuity loans
Management Staff:
Jim Johnson, Director
214/590-8032
214/786-8244 Pager
Key Contacts:
Sr. Benefits Specialist, Elizabeth Harper-Gatlin - 214/590-8759

Benefits Specialist, Victoria Brown - 214/590-8834
Benefits Specialist, Elizabeth Hernandez - 214/590-8330
Benefits Administrator, Rita Cordova - 214/590-1287
Benefits Administrator, Shanell Armour - 214/590-6781
Retirement Coordinator, Kimberli Henderson - 214/590-1276
2009
46
Billing Department
File claims, electronically and paper, to third party payors for

reimbursement
Requests to medical records for information to correct claims

Non-patient calls
Claims related questions
Insurance companies or customer service representatives
regarding third party billing
Questions regarding claim editing
Key Contacts:

214/266-2835 Main
214/266-2406 Fax
1250 Mockingbird Lane
Suite 400
Dallas, TX 75247
Management Staff:
Mary Lea Holmes, Director

214/266-2661
214/786-7367
Joann Padilla, Manager, Non-Government
214/266-2783
214/786-7367 Pager
Shana Allen, Manager, Government
214/266-2812
2009
47
Bio-Medical Lab
See Clinical Engineering
2009
48
Bluitt-Flowers Health Center (COPC)

Primary health care and referral services for Pediatric,

Adolescent, Adult and Geriatric patients including:
Behavioral/mental health services
Community outreach services
Dental services
HIV specialized services
Laboratory
Mammography
Nutritional services
Optometry
Patient education
Pharmacy
Podiatry
Psychology/Psychiatry
Radiology
Referral for specialty services
Shots/Immunizations
Social Work
214/266-4200
214/266-4262
214/266-4310
214/266-4218
Main
Medical Records
Pharmacy
Fax
303 N. Overton Road

Dallas, TX 75216
Management Staff:
Kerrie Watterson, Site Administrator

214/266-4392
214/786-5020 Pager

Appointments
Financial counseling
Medical records requests
Patient registration
Prescription refills
Referrals
Non-patient calls
Appointments
Referrals
Request for volunteers for health-related community events
Key Contacts:
Administrative Assistant, Elmyra Harlan - 214/266-4200

Administrative Secretary, Gladys Garrison - 214/266-4330
2009
49
Building & Grounds

Install and mount miscellaneous items on walls (pictures,

documents, whiteboards, thermostat covers, etc.)
Maintain ceilings, doors, walls, floors and cabinets in good
working order
Maintain roofs and windows
Maintain and clean grounds

Non-patient calls
Cabinet repairs
Replace ceiling tile
Replace floor tile
Hang miscellaneous items on wall (pictures, documents,
whiteboards, thermostats covers, etc.)
Maintain and clean grounds
Roof repair
Vinyl repair
Wall and door repair
Window repair
214/590-5142 Main
214/590-2000 Work Requests
214/590-2763 Fax
Basement
Management Staff:
Mike Roe, Building & Grounds Manager

214/590-5122
214/786-8146 Pager
James Simmons, Foreman
214/590-5121
214/786-8147 Pager
Key Contacts:
Administrative Assistant, Alicia Gonzalez - 214/590-8261
2009
50
Burn Center
American Burn Association verified burn center

Inpatient burn care for pediatric and adult patients
Therapy for burn patients
Discharge Home Care
Prescription refill
Requests for condition
Support groups for burn survivors and their families
Non-patient calls
Insurance companies for insurance verification or
authorization
Pharmacy requests
Referrals
Key Contacts: None
214/590-7635 Burn Intensive Care

Unit (BICU) - 6 North
214/590-7650 Burn Acute Care
Unit (BACU) - 6 East
214/590-2645 Fax BICU
214/590-2646 Fax BACU
Sixth Floor
(BICU - Room #601-612)
(BACU - Room #620-631)
Management Staff:
Kathy Doherty, Director of Nursing

214/590-4910
214/786-2308 Pager
Christine Owens-Lane, Unit Manager III
214/590-7651 BACU
214/590-7636 BICU
214/786-1764 Pager
Mark Poteet, Associate Unit Manager,
BICU
214/590-6407
214/786-1694 Pager
2009
51
Burn Clinic
Provide outpatient clinic care and treatment to burn patients of

all ages including:
Pressure garment fitting and application
Burn therapy consultations

Appointments
Medication refills
Procedure costs
Non-patient calls
Appointments
Diagnostic exam scheduling
Medical record requests
Referrals
Key Contacts:
Administrative Assistant, Tamika Brown - 214/590-5814
2009
214/590-5694 Main
214/590-6950 Fax
Outpatient Clinic
Sixth Floor
Management Staff:
Clifann McCarley, Director of Nursing

214/590-6059
214/786-1265 Pager
Cheryl Edwards, Unit Manager II
214/590-1307
214/786-0243 Pager
Supervisor
214/590-1110
214/786-0228 Pager
52
CAD Operator
Computer aided design services

Floor plans including maps of the hospital

Non-patient calls
Requests for all building plans - architechtural, mechanical,
plumbing and electrical
Key Contacts:
214/590-5126 Main
214/590-6944 Fax
First Floor
Dallas, TX 75235
Management Staff:

214/590-0030
214/786-7944 Pager
Nancy Hansen, CAD Operator
214/590-5126
214/786-7041 Pager
2009
53
Call Center Operations

Responsible for development and maintenance of:

On-line Directory of Services (purple book)
On-line Directory and On-call system
e.Notify Emergency Management System
Provides two hospital functions
Parkland Nurse Line
Hospital Operators
Hospital Operators
Main point of telephone access into Parkland
Route incoming telephone calls to correct location within
hospital system
Provide patient information - location, room and telephone
numbers only
Provide employee location information
Medical emergency code paging
Page physicians and hospital staff as appropriate
Provide physician on-call information to hospital staff
214/266-8777
214/266-8700
214/590-8000
214/590-8630
214/590-7890
214/266-8703
Patient Line
PHHS Staff Only
Hosp Operators
Page Operators
STAT Page
Fax

Basement
Management Staff:
Sheila Cook-Dolciame, Director

214/266-8707
214/786-2812 Pager
Reid Garrett, Unit Manager III
214/266-8702
214/786-5717 Pager
Parkland Nurse Line

Provide medical advice and educational services via telephone
to Parkland patients
Help patients navigate the hospital system
Telephone assessment of symptoms
Direction of patients to most appropriate site of care
Home care instructions
Answer general health care questions
Schedule urgent and routine appointments

Parkland Nurse Line
Symptom assessment
Medical advice
General health information
Hospital Operators
Route/direct calls
Patient/employee location
Non-patient calls
Update information for on-line directories
Parkland Nurse Line - None
Main Hospital Operators
Patient/employee location
Paging requests
On-call information
Key Contacts:
Administrative Assistant, Andrea L. Garza - 214/266-8729

Sr. Business Analyst, Jimmy Crutcher - 214/266-8716
2009
54
Cancer Prevention &

Intervention Program (CPIP)
Education and screening program that provides:

Cancer prevention information
Mammography screening for females 35 years of age and
older with no symptoms (no breast lumps, lesions, discharge
from nipple or abnormal changes in the skin)
Patients with mobility problems should be referred to
Southeast Dallas Health Center for Breast Imaging at Parkland
Services provided at several COPC locations with traveling
mobile unit
Appointments
Health information on breast cancer
Referrals
Request for results
214/266-1694 Main
214/266-1692 Fax
9202 Elam Road
Dallas, TX 75217
Management Staff:
Terry Napper, Director

214/590-8655
214/786-2156
Rosalind Bray, Manager
214/590-5072
214/786-2262 Pager
Non-patient calls
Appointments
Health information on breast cancer
Referrals
Request for results
Key Contacts: None
2009
55
Cardiac Labs
Procedures performed to test or improve the condition or

functions of the heart and its blood vessels, including:
Cardiac catherization - looking at heart circulation under
x-ray and dye
Cardioversion - elective shocking of heart to correct
electrical problem
Coronary angioplasty - balloon inflation of blocked artery
Coronary stent placement
Electrophysiology studies - tests to evaluate electrical
conduction of heart
Internal cardioverter defibrillator (ICD) insertion
Intra-aortic balloon placement - assistive device for failing
hearts
Mitral, aortic and pulmonary valvuloplasty - heart valve repair
Pacemaker insertion
Patient activated recorder insertion
Radiofrequency ablation procedures - procedure to stop
electrical malfunction of heart
Atrial septal defect & patent foramen ovale repairs
Tilt table testing
Pacemaker follow-up including transtelephonic monitoring
Internal cardioverter defibrillator follow-up

Patient Calls
Appointments
Referrals
Procedure questions
Lab results
Non-patient calls
Appointment scheduling
Requests for film copies of old cardiac cath or angioplasty
procedures
Doctor to doctor consults
Referrals
214/590-8617
214/590-8617
214/590-8618
214/590-8617
214/590-5055
Main/Appointments
Cardiac Cath Lab
Pacemaker & ICD
Arrhythmia
Clinical
Electrophysiology
214/590-5032 Fax
Basement
Management Staff:

214/590-5539
214/786-3079 Pager
Kelly Heathman, Director of Nursing
214/590-5010
214/786-4567 Pager
Sheila DePaola, Unit Manager II
214/590-5076
214/786-2616 Pager
Areas of Cardiac Labs:
Arrhythmia Clinic
Cardiac Catherization Lab
Electrophysiology Lab
Internal Cardioverter Defibrillator
Clinic (ICD)
Pacemaker Clinic
Transtelephonic Monitoring Clinic
Key Contacts: None
2009
56
Cardiac Rehabilitation Services

Monitored exercise and nutrition program for patients who have

a cardiac (heart) illness or surgery.
Procedures include:
Phase I exercise education for patients in the hospital with a
cardiac (heart) illness
Phase II is a 12 week outpatient cardiac (heart) monitored
exercise, nutrition and health education program for heart
patients
Phase III is a long term maintenance program for patients
who have graduated from Phase II, patients will be instructed
on performing an exercise program at home
Education classes on nutrition, stress management, risk factor
modification, exercise and medications are offered to all of our
patients
Patient Calls
Schedule/cancel appointments
Questions about exercise nutrition program
214/590-8236 Main
214/590-8339 Fax
Tenth Floor
Management Staff:

214/590-5539
214/786-3079 Pager
Annette Palm, Director
214/590-8905
214/786-2468 Pager
B.J. Karnath, Manager
214/590-7167
214/786-1795 Pager
Non-patient calls
Referrals
Appointments
Questions about services
Key Contacts: None
2009
57
Cardiopulmonary Intensive
Care Unit - 10 South (CPICU)
Care of critically ill patients with MI (heart attack), congestive

heart failure (CHF), post cardiac arrest (CPR survivors),
pulmonary and general medical illnesses
Intensive acute ventilator support
IV therapy and intensive invasive monitoring
Intra Aortic Balloon Pump (IABP)
Continuous Renal Replacement Therapy (CRRT)
214/590-7040 A Side Main

214/590-7041 B Side Main
214/590-6952 Fax
Tenth Floor
Management Staff:
Patient Calls

214/590-5539
214/786-3079 Pager
Non-patient calls
Bed assignments
Lab & procedure results
Physician consults

214/590-5010
214/786-4567 Pager
Key Contacts: None
Sarah Clemente, Unit Manager

214/590-8338
214/786-3405 Pager
Jack Holmes, Associate Unit Manager
214/590-8336
214/786-2988 Pager
2009
58
Cardiovascular Lab (10 South South)

Performs diagnostic cardiovascular (heart) procedures for

inpatients and outpatients.
Procedures include:
Echocardiograms - ultrasound of the heart
Exercise Tolerance Test - show how strong the heart is while
walking on a treadmill
Cardiopulmonary Stress Test - show how strong the heart and
lungs are while walking on a treadmill
Stress Echocardiogram with Treadmill - ultrasound of the
heart after exercise by walking on a treadmill
Stress Echocardiogram with Dobutamine - ultrasound of the
heart after an injection of a drug that increases the heart
rate
Transesophageal Echocardiogram - ultrasound of the heart
using a small tube that is put down the throat
Holter Monitors - 24-hour heart monitor to evaluate electrical
conduction
Event Monitors - 30-day take home heart monitor to evaluate
electrical conduction
Telemetry - continuous monitoring of heart rhythm (inpatients
only)
214/590-8395
214/590-7169
214/590-7168
214/590-7166
214/590-6922
Main
Appointments
Business Office
PHHS Staff Only
Fax

Tenth Floor
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-8905
214/786-2468 Pager
214/590-7167
214/786-1795 Pager

Patient Calls
Appointments
Questions about procedures
Non-patient calls
Appointments
Procedure results located in Cardiology Information
Management System (CIMS)
Key Contacts: None
2009
59
Cardiovascularthoracic Surgery Clinic

214/590-5524 Main
214/590-6950 Fax

Outpatient Clinic
Second Floor
Provide consultation and evaluation of all patients with cardiac

and non-cardiac thoracic surgical problems.
Patient Calls
Appointments
Medication refills
Procedure costs
Non-patient calls
Appointments
Referrals
Key Contacts: None
2009
Management Staff:
Gina Donahue, Unit Manager II

214/590-5250
214/786-0900 Pager
Jackie Freeman, Patient Registration
Supervisor
214/590-5266
214/786-2876 Pager
60
Care Management/Social Work

Care Management
Coordinate the care of PHHS inpatient population from
admission to discharge
Ensure patients receive high quality, medically necessary care
Ensure patients are discharged with all available resources to
safely manage their health problems
Promote effective and responsible utilization of resources
Promote effective clinical documentation, support delivery of
safe, high quality care
Maximize reimbursement from payors and minimize costs to
patients and families
Discharge planning
Social Work
Provide and coordinate referrals to community services for all
Parkland patients including:
Adoption/foster care placements
Adult/child protective services
Alcohol and substance abuse assessments/counseling
Area hotel information
Battered women counseling
Counseling/patient-family intervention
Discharge planning
Geriatric case management
Individual and family counseling
Nursing home placement and referrals
Patient advocacy
Psychosocial assessment
Referrals for financial assistance
Referrals for food, shelter, clothing, eyeglasses
Support groups
Transportation
214/590-1555
214/590-8164
214/590-4595
214/590-8166
Case Management
Social Work
Fax Care Mgmt
Fax Social Work

First Floor
Management Staff:
Patti Grady, Interim Director

214/590-4437
214/786-0575 Pager
Social work assistance
Discharge planning assistance
Care coordination assistance
Non-patient calls
Payor Denials
Pre-certification/Authorization for services
Determination of medical necessity for admissions
Utilization review
Social work assistance
Key Contacts:
Administrative Assistant, Clara Jackson - 214/590-6720
2009
61
Cash Applications
Handle all patient payments - lock box and mail

Post payments and adjustments to the appropriate account
Process Insufficient Fund (NSF) checks

Non-patient calls
Payment questions - Has payment been received?, Why hasnt
payment been posted?, etc.
Serve as a resource to Customer Service Department
Key Contacts:

2009
214/266-2407 Main
214/266-2882 Fax
Suite 500
Dallas, TX 75247
Management Staff:
Steve Dillon, Associate Director

214/266-2840
214/786-2150 Pager
Martha Martinez, Supervisor
214/266-2407
214/786-5762 Pager
62
Cashier Department
Collects patient payments and posts payment to appropriate

account
Handles patient parking garage issues
Maintains patients valuables
Supplies change for internal and external customers
Posts and deposits collections from the cafeteria and gift shop
Secures and verifies all monies and prepares for deposit
Patient Calls
Inquiries regarding patient valuables
Inquiries about patient parking
Patient payments by telephone (credit card)
Non-patient calls
Cash balancing issues
Cash handling/security issues
Cash receipt journal issues
Credit card terminal issues
General ledger posting
Inquiries regarding patient valuables
Patient payments
Pharmacy payments
214/590-8566 Main
214/590-6919 Fax
First Floor
Management Staff:

214/266-2840
214/786-2150 Pager
Cheryl Ross, Manager
214/590-5950
214/786-2006 Pager
Teresa Carter, Supervisor
214/590-6401
214/786-8869 Pager
Key Contacts:

2009
63
Chronic Kidney Disease Clinic

Diagnostic/evaluation management for patients with chronic

kidney disease

Patient Calls
Appointments
Funding eligibility
Lab results
Questions regarding care
Non-patient calls
Referrals/appointments
Medical records
Funding criteria
Key Contacts: None
214/590-5790 Main
214/590-0191 Fax
Outpatient Clinic Building
Fifth Floor
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-8905
214/786-2468 Pager
Violeta Sangworn, Unit Manager II
214/590-5795
214/786-2828 Pager
2009
64
Clinical Engineering
Assist in education and proper use of bio-medical equipment

Assist in purchasing, receiving and installation of new
bio-medical equipment
Maintain records and issue recall notices for equipment
Repair and maintenance of hospital medical equipment
Respond to emergency calls related to bio-medical equipment
24-hours a day, 7 days a week
Safety inspections of patient personal equipment - radio, fan,
etc.

Non-patient calls
Repair or replacement of medical equipment
Key Contacts:

Administrative Secretary, Terri Datcher - 214/590-8492
214/590-8400
214/590-5113
214/786-8158
214/590-2763
Main
Work Requests
After Hours
Fax

Ground Floor
Management Staff:
Walter B. Jones, Jr, Vice President,

Planning & Development
214/590-0685
214/786-7343 Pager
Tom Stanfield, Director
214/590-4518
214/786-2570 Pager
Robert Mitcham, Manager
214/590-5112
214/786-4365 Pager
Jeffrey A. Carlier, Supervisor
214/590-5113
214/786-7065 Pager
2009
65
Clinical Research
Coordinate PHHS site approval process for all research

studies
Monitor compliance with laws, regulations, policies and
procedures pertaining to the conduct of research
Coordinate approval process for access to patient data for
purposes other than direct patient care
Coordinate approval process for establishing a SAR for
research projects
Coordinate housewide nursing research projects
Consultation for research design, data management, data
analysis and publication
Validate, certify and report inpatient data to external
agencies as required
Disseminate information pertaining to inpatient data analysis
to medical staff and senior administration

Non-patient calls
PHHS site approval status for research studies
Consultation on research design, data management, data
analysis and publication
Nursing research committee membership and/or meeting times
Texas Health Care Information Council (THCIC) data
DFWHC Data Initiatives
214/590-4876 Main
214/648-3270 Institutional Review
Board (IRB)
214/590-4595 Fax
Ground Floor
Dallas, TX 75235
Management Staff:
Valerie Hart, Director
214/590-8966
214/786-7743 Pager
Anna Barden, Compliance Program

Manager
214/590-6723
214/786-0565 Pager
Key Contacts:
Administrative Assistant, Joye Allen - 214/590-1170
2009
66
Clinical Support Services Division

214/590-8714 Main
214/590-6917 Fax


Basement
Non-patient calls
Questions or issues dealing with the overall operation of the
division (does not include patient complaints)
Management Staff:
Key Contacts:
Administrative Assistant, Bernedetta Hayden - 214/590-0111

Administrative Assistant, Dee Nickens - 214/590-5188
Administrative Assistant, Patricia Roy - 214/590-4157
2009
Vicki Crane, Vice President

Clinical Support Services
214/590-8292
214/786-7378 Pager
67
Commercial & Medicare Collections

Responsible for collection of all insurance and managed care

payments
Handle all aspects of Medicare collections

Non-patient calls
Itemized statements
Patient account information
Receipt of insurance payments and correct adjustments
Requests for detailed bills
Requests for medical records information
Claim status
Medicare name and number mismatch
Parkland staff with questions regarding Medicare

214/266-2882 Fax
Suite 500
Dallas, TX 75247
Management Staff:
Natalya Strachenkova, Associate

Director
214/266-2779
214/786-5768 Pager
Nikki Walker, Supervisor
214/266-2709
214/786-2388 Pager
Key Contacts:

2009
68
Community Dental Care

Conduct dental educational programs primarily in schools and

nutrition centers
Provide routine dental care for low-income children and limited
dental care for adults

Patient Calls
Appointments
Request for medical records
Other dental-related issues
Non-patient calls
Appointment scheduling
Dental health education
Referrals
Request for medical records
Other dental-related issues
Community Dental Care is not a

Parkland service.
214/630-7080 Main
214/630-7085 Fax
Administrative Office
1420 W. Mockingbird Lane
Suite 500
Dallas, TX 75247
www.communitydentalcare.org
Management Staff:
Paul Hoffman
214/630-7080 x112
Key Contacts:
Bluitt-Flowers Health Center - 214/266-4280

deHaro-Saldvir Health center - 214/266-0630
East Dallas Health Center - 214/266-1170
Garland Health Center - 214/266-0760
Parkland HIV/AIDS - 214/266-5518
2009
69
Community Services (COPC)

Work with Dallas County Community leaders, groups, agencies,

faith communities/businesses, etc. to:
Identify unmet community health needs (preventive, social,
spiritual)
Obtain and use community feedback to improve current PHHS
programs/services
Provide education on services available through the Parkland
Health & Hospital System (PHHS)
Provide information on accessing PHHS services
Provide coordination of community outreaches
214/266-1249 Main
214/266-1248 Fax
3310 Live Oak
Third Floor
Dallas, TX 75204
Management Staff:
Marcene Royster, Director

214/266-1223
214/786-3246 Pager
Non-patient calls
Requests for PHHS to participate in community activities
including:
Community service information
Mammography
Speakers for health-related topics
Key Contacts: None
2009
70
Compensation
Administrative exceptions to salary guidelines

Answer questions regarding job evaluation process
Conduct salary surveys
Creation/revision of Parkland job descriptions
Market adjustments/data
Provide performance appraisal tools and guidelines
Provide promotion and merit increase procedure/guidelines
214/590-8884 Main
214/590-2758 Fax
Second Floor
Dallas, TX 75235

Non-patient calls
Questions regarding:
Administrative exceptions - salary
Career path guidance
Compensation training programs
Incentive programs
Job descriptions
Market issues
Performance appraisals
Promotion Percentage Worksheet
Salary surveys
Management Staff:
Jane Mason, Compensation Manager

214/590-8885
214/786-1867 Pager
Kaarina Prebble, Sr. Compensation
Analyst
214/590-8886
Renee Simmons, Sr. Compensation
Analyst
214/590-8884
Key Contacts: None
2009
71
COPC Division
214/590-0100 Main
214/590-0173 Fax

First Floor
Dallas, TX 75235

Non-patient calls
Key Contacts:
Executive Assistant, Pamela Dawson-Haynes - 214/590-5509

General Clerk III, Martha Gutierrez - 214/590-0188
Management Staff:
Sharon Phillips, Sr. Vice President of

Community Medicine
214/590-0100
877/349-8434 Pager
Donna Persaud, MD
Medical Director - Pediatrics
214/266-1273
214/786-3193 Pager
Noel Santini, MD
Medical Director - Adult
214/266-1224
214/786-7951 Pager
2009
72
COPC Resource Support Team

Ensure the success of COPC by providing global and focused

support and service to all COPC areas
Provider leadership that promotes innovative and collaborative
solutions and best practices
Foster a values-driven culture that recognizes and rewards
operational excellence
214/266-1249 Main
214/266-1248 Fax
3310 Live Oak
Third Floor
Dallas, TX 75204
Patient Calls
General information about COPC sites and services
Special activities, events and initiatives
Compliments/commendations for staff and/or clinic site
Complaint management
Management Staff:
Non-patient calls
Broad communication and assessment of information
throughout COPC, Parkland and the general community
Information about special activities, events, initiatives,
issues and statistics
Facility tours and/or observations of special initiatives or
programs
Collaborative efforts and initiatives
Kevin Alaggio, Director of Nursing,

Jail Health
214/266-1225
214/786-2652 Pager
Key Contacts:
Administrative Assistant, Angelica Arellano - 214/266-1251

Administrative Secretary, Chrystale Redic - 214/266-1265
Sharon Phillips, Sr. Vice President of

Community Medicine
214/590-0104
877/349-8434 Pager
Shirlisa Hampton, Director of Patient

Financial Services
214/266-1227
214/786-8375 Pager
Marcene Royster, Director of Community
Services
214/266-1223
214/786-3246 Pager
Pat Shirey, Director of Development
214/266-1231
214/786-4728 Pager
Jacqui Stephens, Director of Behavioral
Health
214/266-1222
214/822-3735 Pager
Donna Persaud, MD, Medical Director,
Pediatrics
214/266-1273
214/786-3193 Pager
Noel Santini, MD, Medical Director,
Adult
214/266-1224
214/786-7951 Pager
2009
73
Corporate Communications
All newspaper, television and radio media require escort by a

Corporate Communications staff member
Handle all media calls either by telephone or in person
Serve as official spokesman for hospital system
Coordinates and oversees the publication of brochures,
newsletters, fliers and other items for other departments
throughout the hospital system and health plan
Oversee production of two live monthly radio shows
Responsible for the following publications:

Annual Report
Camp I-Thonka-Chi Newsletter
CEO Report
Highlights
Outlook
Parkland Today
Pulse
Pulse Special Report
Website content and answering incoming internet email
Rumors page on intranet
214/590-8054 Main
214/590-2740 Fax
First Floor
Management Staff:
April Foran, Director
214/590-8294
214/786-8314 Pager

Non-patient calls
Assistance with developing brochures, fliers, advertising,
newsletters, etc.
Items for Pulse, Pulse Special Report
Newspapers, television and radio media requesting information
or interviews
Newspapers, television and radio media selling advertising
and/or marketing to Parkland
Requesting copies of Highlights or other publications
To report unaccompanied media in departments
Vendors whose services and/or products we utilize
Items to include in This Week at Parkland
Items to go out through Postmaster
Key Contacts:
Administrative Assistant, Connie Booth - 214/590-8054
2009
74
Corporate Compliance Office

Promotes adherence to applicable state & federal laws

Promotes compliance with accreditation agencies, federal,
state & private health plans
Coordinates all efforts related to FBI Investigations
Promotes compliance with regulations regarding fraud & abuse
issues (orders, billing, observation status, Medicare & Medicaid
billing, etc.)
Reporting ethical or compliance concern(s) to Compliance
Integrity Hotline
Non-patient calls
Reports of compliance concerns from employees
Other state & accreditation agencies (Office of the Inspector
General, Joint Commission, etc.)
Key Contacts: None
214/590-1171
800/351-0093 Compliance
Integrity Hotline
214/590-5631 Fax
Third Floor
Dallas, TX 75235
Management Staff:
Nancy Merritt, Vice President

214/590-2156
877/237-1445 Pager
Rosemarie Babbitt, Director, Corporate
Compliance
214/590-2871
214/786-3015 Pager
Nadine Smith, Director, Compliance
Training
214/590-1188
Bridget Eyler, Corporate Compliance
Program Manager
214/590-1189
2009
75
Customer Service Department

Respond to and bring to resolution all customer inquiries related

to financial issues.
Patient Calls
Anything to do with patient bills - balance, payment
arrangements, accounts going to collection agency, etc.
Notify of address changes
Update insurance information
Inquiries for bill reductions, liens or settlement offers for
patients involved in an accident
Non-patient calls
Collection agencies
Medical Records seeking clarification on what was requested
Key Contacts:
214/590-4900 Main
214/266-2901 Fax
Suite 500
Dallas, TX 75247
Management Staff:

Director
214/266-2779
214/786-5768 Pager
Katie Allen, Manager
214/266-2786
214/786-0383 Pager

2009
76
Dallas Healthy Start

The following services and resources are offered to parents and

children in need.
Community outreach (bilingual client advocates)
Leadership training
Exercise program
Free transportation
Health education
High school equivalency program (GED)
Life skills classes
Parenting classes
Pregnancy prevention classes
Stress management
Patient Calls
Appointment scheduling for transportation
Car seat safety/training
Health fairs
Referrals (e.g. Prenatal Care, Social Services, Sudden Infant
Death Syndrome, Shaken Baby, Child Immunization, Medicaid,
Childrens Health Insurance Program)
214/590-1670 Main
214/590-1672 Fax
Dallas, TX 75235
Management Staff:
Gerilyn Laurence, Director

214/590-2586
214/786-3392 Pager
Eulalia Gillum, Program Manager
214/590-1167
214/786-2567 Pager
Robyn Smith-Bull, Case Manager
Supervisor
214/590-1792
214/786-1230 Pager
Non-patient calls
Health education presentations
Key Contacts:
Administrative Assistant, Judith Phillips - 214/590-1676
2009
77
Decision Support
Accumulate and report accurate data for management control,

budgeting and cost purposes
Develop standard and actual costs of services provided by
department and at the patient encounter level
Coordinate TII user privileges and education
Managed care - negotiate and monitor all managed care
contracts
Benchmarking
Kaufman Hall performance reports
Oversee Budget modeling process

Non-patient calls
Department costs or charge analysis
Product line charges and costs
Budget process
214/590-0291 Main
214/590-0328 Fax
Building C (Childrens Shelter)
Second Floor
Dallas, TX 75235
Management Staff:
James Blackburn, Director

214/266-2875
John Michael Ashworth, Associate
Director
214/590-0326
Key Contacts:
Executive Assistant - 214/590-1554
2009
78
deHaro-Saldivar Health Center (COPC)


Dental Services
Family planning/birth control
Immunizations
Laboratory
Mammography
Patient education
Pharmacy
Radiology
Social Work
Sports physicals

Patient Calls
Appointments
Referrals
Non-patient calls
Appointments
Referrals
Key Contacts:
Administrative Assistant, Julie Miller - 214/266-0550

Administrative Secretary, Mary Ojeda - 214/266-0551
2009
214/266-0500
214/266-0565
214/266-0600
214/266-0520
214/266-0505
214/266-0549
214/266-4310
214/266-0554
Main
Appointments Adult
Appointments Pedi
Appointments
Adolescent
Appointments
Behavioral Health
Medical Records
Pharmacy
Fax
1400 N. Westmoreland Road

Dallas, TX 75211
Management Staff:
Albert Esparsen, II PhD, Site

Administrator
214/266-0552
214/786-0665 Pager
Emmanuel Inyang, MD, Lead Physician,
Internal Medicine - Geriatrics
214/266-0574
Sheila White-Jackson, MD, Lead
Physician, Adolescent Medicine
214/266-0531
James Kennedy, MD, Lead Physician,
Pediatrics
214/266-0616
Burniadine Banister, Lead Nurse
214/266-0568
Sobha Fuller, Lead Nurse
214/266-0615
79
deHaro-Saldivar Womens Health Center

Pregnancy diagnosis/testing
Prenatal management and care of low-risk pregnant patients
Patient Calls
Appointments
Low-risk pregnancy questions
Questions about scheduled appointment
Minor discomforts of pregnancy
Non-patient calls
Provider consultations
Key Contacts: None
214/266-0580 Main
214/266-0589 Fax
1400 N. Westmoreland Road
Dallas, TX 75211
Management Staff:
Jane Kosarek, Vice President,

Womens Health
214/590-8313
214/786-1595 Pager
Janis Holmes, Associate Director,
Womens Health
214/266-1481
214/786-2837 Pager
Vicky Donosky, Womens Health Manager
214/266-0588
Brian Casey, MD, Medical Director,
Prenatal Services
214/648-4746
Barry Schwarz, MD, Medical Director,
Family Planning Services
214/648-3280
2009
80
Dermatology Clinic
214/590-5694
214/590-5685
214/590-5686
214/590-4047

Outpatient Clinic
Sixth Floor
Non-patient calls
Appointments
Referrals
Management Staff:
Diagnosis and treatment for all types of skin disorders

Skin tumors both benign and malignant requiring cutaneous
surgery
Patient Calls
Appointments
Medication refills
Key Contacts:
Main
Appointments
PHHS Staff Only
Fax

214/590-6059
214/786-1265 Pager
214/590-1307
214/786-0243 Pager
Supervisor
214/590-1110
214/786-0228 Pager
2009
81
Design & Construction

Capital budget construction estimates

Construction cost analysis
Construction material procurement and receiving
Construction project coordination and close-out
Construction support for new projects - renovations, flooring,
windows, etc.
Ensure construction work passes inspection
Large project budgeting, contracting and administration
Minor projects - miscellaneous cabinetwork, painting and
carpentry
Project planning & scheduling

Non-patient calls
All types of construction projects requested by departments
Building/installation of cabinets
Construction estimates
Project scheduling
Key Contacts:
214/590-0400 Main
214/590-1466 Main
214/590-6944 Fax
Lofland Warehouse
2130 Lofland Street
Dallas, TX 75235
Management Staff:
Daniel Knudson, Director, Design &

Construction
214/590-0030
214/786-7944 Pager
Thomas Wilkins, Director, Construction
Hospital Replacement
214/590-8116
214/786-8407 Pager
Moussa Moussa, Construction Manager
214/590-5117
214/786-8170 Pager
Ron Codgill, Sr. Project Manager
214/590-2264
214/786-2415 Pager
Michael Ross, Sr. Project Manager
214/590-8113
972/949-6824 Pager
James Hadnot, Foreman
214/590-5118
214/786-8166 Pager
Marc Frost, Foreman
214/590-1156
214/786-8165 Pager
Everardo Frias, Leadman
214/590-7038
214/786-8164 Pager
2009
82
Dialysis Access Clinic

Pre & post-op evaluation of nephrology patients for:

Dialysis, fistula or graft - vascular access
Peritoneal access for dialysis, PD catheter - peritoneal access

Appointments
Medication refills
Non-patient calls
Appointments
Referrals
214/590-5694 Main
214/590-4047 Fax
Outpatient Clinic
Second Floor
Management Staff:

Supervisor
214/590-1110
214/786-0228 Pager
Key Contacts: None
2009
83
Disaster Management/Trauma Services

Hospital Services:
Case management of trauma patients
Injury prevention programs
Management of all admitted injured patients from the
Emergency Department, SICU/NICU, 5 North, 5 East, 5 West,
Orthotics Services and 7 North Trauma Services
Trauma Crisis Intervention Stress Management Program
Trauma education/prevention
Trauma Psychosocial Programs
Trauma Registry
Parkland/UT Southwestern Trauma Network
Community Services:
Assistance and information regarding trauma center
designation and regional development
Assistance with professional trauma education and trauma
registry implementation
Community injury prevention programs

Discharge questions
Wound care
Non-patient calls
Consultations
Family members
Locations/directions
Referrals
Request for Injury Prevention Programs and Trauma Outreach
Education
Request for trauma designation assistance
Request for information regarding Trauma Network
Key Contacts:
Administrative Secretary, Linda Dews - 214/590-8268
214/590-8268 Main Trauma

Services
214/590-8481 Main Trauma
Registry
214/590-6367 Main Trauma Maria
Interviewers
214/590-4081 Fax
First, Second, Fifth & Seventh
Floors
Management Staff:
Jorie Klein, Director
214/590-8717
214/786-8296 Pager

214/590-6460
214/786-1265 Pager
Chris Noah, Emergency Management
Officer
214/590-8297
Gina Donahue, Trauma Ortho Manager
214/590-8996
214/786-0900 Pager
Secherre Carothers, Trauma Service
Manager, Trauma I
214/590-8472
214/786-2637 Pager
Dale Vaughn, Trauma Service Manager,
Trauma III
214/590-8470
214/786-3027 Pager
Eddie Trisler, Trauma Service Manager,
Trauma II
214/590-8471
214/786-8572 Pager
Jennifer Meyers, Trauma Service
Manager, Neuro Surgery
214/590-4257
214/786-1276 Pager
2009
84
Dysplasia Clinic
Diagnosis, treatment and follow-up care for patients with

dysplasia on pap smears of the cervix
Treatment of patients with abnormal changes of the vagina or
vulva

Appointments
Directions to area
Non-patient calls
Doctor to doctor consultation
Referrals
Key Contacts: None
214/590-5569 Main
214/590-2798 Fax
Third Floor
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Ruby Taylor, Director of Nursing &
Advanced Practice
214/266-1482
214/786-3321 Pager
Shirley Williams-McCarley, Womens
Health Manager
214/590-5572
214/786-9291 Pager
Claudia Werner, MD, Medical Director,
Dysplasia
214/648-3662
2009
85
Ear, Nose & Throat Clinic (ENT)

Diagnosis and treatment of diseases of the ear, nose and throat.
214/590-5604 Main
214/590-0737 Fax
Patient Calls
Appointments
Medication or supply refills
Pre and post-operative care questions
Questions regarding available services

Outpatient Clinic
Fifth Floor
Non-patient calls
Appointments
Financial information including co-pays and cost for services
Medical records
Times and days of clinic sessions

214/590-6059
214/786-1265 Pager
Key Contacts:
Admin Assistant to Director, Tamika Brown - 214/590-5814
2009
Management Staff:
Stephen Becnel, Unit Manager II

214/590-5703
214/786-3929 Pager
Michael Johnson, Patient Registration
Supervisor
214/590-2329
214/786-7170 Pager
86
East Dallas Health Center (COPC)


Child Life - play therapy to prepare children for medical
procedures
Community Outreach Services
Dental Services
Epilepsy consultation
Laboratory
Mammography
Patient education
Pharmacy
Radiology
Shots/Immunizations
Social Work
214/266-1000
214/266-1011
214/266-1072
214/266-1128
Main
Medical Records
Pharmacy
Fax
3320 Live Oak

Dallas, TX 75204
Management Staff:
Eric Walker, Site Administrator

214/266-1130
214/786-2099 Pager

Patient Calls
Appointments
Referrals
Non-patient calls
Appointments
Referrals
Key Contacts:
Administrative Assistant, Robert M. Thompson - 214/266-1125

Administrative Secretary, Shema Davis - 214/266-1113
2009
87
East Dallas Womens Health Center

Patient Calls
Appointments
Non-patient calls
Key Contacts: None
214/266-1200 Main
214/266-1203 Fax
3320 Live Oak
Fifth Floor
Dallas, TX 75205
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Womens Health
214/266-1481
214/786-2837 Pager
Prenatal Services
214/648-4746
214/648-3280
2009
88
EKG Department
Performs diagnostic cardiovascular (heart) non-invasive

procedures for inpatients and outpatients.
Procedures include:
Electrocardiogram (EKG/ECG)
Holter Monitors - 24-hour heart monitor to evaluate electrical
conduction (inpatient only)

Patient Calls
Appointments
Questions about procedure
Non-patient calls
Procedure results (located in MUSE)
Request for technicians to perform a procedure (portable)
Key Contacts: None
2009
214/590-8414 Main
214/590-6923 Fax
Basement
Management Staff:

214/590-5539
214/786-3079 Pager
Michael Turturro, Director of Nursing
Ambulatory Medicine Services
214/590-2234
214/786-3716 Pager
214/590-7167
214/786-1795 Pager
89
Electrical Shop
Ensure that all electrical equipment is operating safely and

correctly
Repair and maintenance of electrical system

Patient calls - None
Non-patient calls
Personal electrical equipment inspection - staff and patients
Repair and maintenance of automated parking system and
power & lighting
Key Contacts:
214/590-2045 Main
214/590-2763 Fax
Basement
Management Staff:
Jacob Kurian, Electrical Manager

214/590-5111
214/786-8133 Pager
Sunny John, Superintendent
214/590-5137
214/786-8136 Pager
James Shapcott, Electrical Foreman
214/590-5952
214/786-8129 Pager
Neville Piper, EMCS Foreman
214/590-8130
214/786-8156 Pager
2009
90
Electromyography (EMG)
Electromyography and nerve studies are used to evaluate

problems such as:
Carpal tunnel syndrome
Diseases effecting nerve endings
Muscle diseases
Pinched nerves in the neck or lower back
214/590-5606 Main
214/590-0737 Fax
Outpatient Clinic
Fifth Floor

Patient Calls
Appointments
Referrals
Services offered
Management Staff:
Clifann McCarley, Director

214/590-6059
214/786-1265 Pager
Non-patient calls
Appointments
Referrals
Services offered

214/590-5703
214/786-3929 Pager
Key Contacts:

Supervisor
214/590-2329
214/786-7170 Pager
Admin Assistant to Director, Tamika Brown - 214/590-5814
2009
91
Emergency Services Department (ESD)

214/590-8735
214/590-8824
214/590-8108
214/590-8949
214/590-2781

Ground Floor
All burns regardless of age

Patients 13 and older for trauma care
Patients 14 and older for all other emergency care
Information Booth confirms presence of ESD patients
Patient/Family calls - Almost always inappropriate

Non-pharmacy questions not answered by written discharge
instructions go to ESD Administration
Non-patient calls
Physician to physician calls
Key Contacts:
Administrative Assistant, Lawana Heth - 214/590-8735
Administration
Medicine/West
Surgery/East
Biotel
Fax
Management Staff:
Jennifer Sharpe, Director

214/590-4801
214/786-0569 Pager
Suzanne Hewitt, Director of Nursing,
Biotel
214/590-8949
214/786-3312 Pager
Jennifer Hay, Unit Manager III
214/590-8735
214/786-8847 Pager
2009
92
Employee Physician Office (EPO)

Primary health care and referral services for Pediatric and

Adult patients including:
Laboratory
Mental health
Patient education
Radiology
Shots/Immunizations
214/590-2800 Main
214/590-0857 Medical Records
214/590-0865 Fax
7920 Elmbrook, Suite 120
Dallas, TX 75247
Management Staff:
Eden Pineda, Site Administrator

214/590-0825
214/786-0497 Pager
Appointments
Referrals
Non-patient calls
Appointments
Referrals
Request for volunteers for heatlh-related community events
Key Contacts:
Administrative Assistant, Mirna Bernal - 214/590-0843
2009
93
Employee Relations
Consult with Managers on all levels of employee corrective

action including final review of terminations
Provide guidance on Human Resource procedures
Facilitate department reorganizations/restructure
Investigate claims of sexual harassment and discrimination
Provide management with 24/7 guidance for the employee
probable cause drug testing procedure
Provide guidance on the Americans with Disabilities Act (ADA)
issues/accomodations
Provide assistance with Leave of Absence issues including
form completion, employee communication documents and time
tracking
Facilitate the Employee Problem Solving Procedure
Facilitate employee unemployment claims via external claims
administrator
Conduct inservice training on the Americans with Disabilities
Act (ADA), Family & Medical Leave Act (FMLA), sexual
harassment, corrective action and other employee relations
issues
Provide employee counseling on work related issues
214/590-8060 Main
214/590-2707 Fax
Third Floor
Dallas, TX 75235
Management Staff:
Cassandra Christopher, Manager

214/590-6783
214/786-5953 Pager

Non-patient calls
Manager consultation for corrective action and other
employee issues
Human Resource procedures
Claims of discrimination and sexual harassment
Leaves of Absence
Employee Problem Solving Procedure
Probable cause drug testing
Employee unemployment claims
Manager Inservices on Employee Relations issues
Key Contacts:
General Clerk, Pat Everett - 214/590-0983

Employee Relations Specialist, Tisa Jordan - 214/590-8060
Employee Relations Specialist, Rueben Parra - 214/590-2570
2009
94
Employment Services
Handle all aspects of hiring non-clinical staff including:

Recruitment strategy development
Promote vacancies via job fairs and various electronic/print
media
Source and screen applicants
Facilitate the completion of all other aspects of the
employment process including employment verifications,
references, paperwork, health screening/drug test and
general orienation
Conduct management inservice training on employment
procedures, laws and programs
Answer questions on employment processes
Other services offered include:
Develop, revise and provide education/guidance on Human
Resources procedures
Provide job placement assistance for employees affected by a
department reorganization/restructure
Employee referral and sign-on bonus programs
Track and facilitate payment of employee referral and sign-on
bonuses
As a backup to Employee Relations, provide education and
guidance to management on the Americans with Disabilities
Act (ADA), Family & Medical Leave Act (FMLA), employee
corrective action and sexual harassment/discrimination claims
214/590-8073 Main
214/590-2767 Fax
www.ParklandCareers.com
First Floor
Dallas, TX 75235
Management Staff:
Danny Davila, Interim Director

214/590-6858
214/786-8252 Pager

Non-patient calls
Non-clinical vacancies
Employee reclassifications/transfers within Parkland Health &
Hospital System
Human Resources procedures - questions/clarification
Recruitment, sign-on bonus and Spanish language incentive
pay programs
Key Contacts:
General Employment Information, Lucinda Rubio - 214/590-8073

Office Management, Carmen Lopez - 214/590-8033
2009
95
Engineering Services
Maintain utilities, medical gases, plumbing services

Maintenance of building and grounds including painting
Temperature control
Elevator maintenance
Biomedical services
Electrical services
Refrigerators, freezers, etc.
Locksmith services
COPC maintenance
214/590-8261 Main
214/590-2763 Fax
Basement
Management Staff:
Rudy Perez, Interim Director

214/590-5116
214/786-7370 Pager
Non-patient calls
Maintenance and repair of building and utilities
Arthur Elgin, Chief Mechanical Engineer

214/590-5115
214/786-7906 Pager
Key Contacts:
Areas of Engineering:
Biomedical Labs
Buildings and Grounds
Electrical Shop
Locksmith Shop
Mechanical Shop
Power Plant and Maintenance
Refrigeration Shop
2009
Jacob Kurian, Electrical Manager

214/590-5111
214/786-8133 Pager
Robert Mitcham, Biomedical Manager
214/590-5112
214/786-4365 Pager
96
Enterostomal Nursing Services

214/590-0650
214/590-0674
214/590-8913
214/590-6413
214/590-2712

Sixth Floor
Ostomy care
Wound care
Pressure ulcer management
Continence needs
Ostomy supplies
Support groups
Non-patient calls
Questions about enterostomal consults, inpatient & ER
Referrals
Nursing
Nursing
Nursing
Nursing
Fax
Staff
Staff
Staff
Staff
Management Staff:
Kathy Doherty, Director of Nursing

214/590-4910
214/786-2308 Pager
Key Contacts: None
2009
97
Environmental Services
Carpet care
Cleaning and disinfecting of entire hospital to include
skybridge, stairwells, landings and garages
Coordinates surplus sales
Disposal of bio-hazardous waste
Floor care
Moving/set-up of offices per department requests
Recycling material disposal
Trash disposal

Room cleaning & disinfecting
Non-patient calls
Material Safety Data Sheets (MSDS) for chemicals/products
used by Environmental Services staff
Move requests (furniture)
Removal of recycling material
Requests for cleaning of area or cleaning supplies
Requests for clean-up of hazardous spills
Trash disposal
Key Contacts:
General Clerk, Juanita Diaz - 214/590-1566

General Clerk, Martha Ruiz - 214/590-5161
General Clerk, Esmerald Villegas - 214/590-8161
214/590-8161 Main
214/590-6992 Fax
33000 After Hours
Basement
Management Staff:
Inez Johnson, Director

214/590-0045
214/786-9006 Pager
Tony Bolivar, Associate Director
214/590-8638
214/786-9010 Pager
Isaac Egharevba, Associate Director
214/590-6880
214/786-9236 Pager
Debbie Cude, Manager, Inpatient
Operations, 1st Shift
214/590-2142
214/786-0756 Pager
Richard Dorn, Manager, Inpatient
Operations, 1st Shift
214/590-8228
214/786-7815 Pager
Michael Saldana, Manager, COPC
Operations
214/266-1038
214/786-1638 Pager
Ollie Shepard, Manager, Outside Bldgs,
Miscellaneous Sites & Waste
Management Operations
214/590-8851
214/786-7938 Pager
Janet Smith, Manager,
Education/Systems/Support, 1st Shift
214/590-6779
214/786-2863 Pager
Daniel Uduebor, Manager, Inpatient
Operations, 2nd & 3rd Shifts
214/590-5160
214/786-7965 Pager
2009
98
Epilepsy Outreach Program

Provide comprehensive outpatient adult care in the community

for individuals with suspected or established epilepsy. Sites of
care include COPCs and various community agencies.
Appointments
Patient problems (both medical and psychosocial)
General questions on accessing PHHS system
Transportation issues
Questions about epilepsy issues
Non-patient calls
Referrals
Appointments
Questions on epilepsy issues
Requests for epilepsy presentations
Key Contacts:
General Clerk III, Erika Garza - 214/590-8878
214/590-8878 Main
214/590-5928 Fax
Eighth Floor, Neurophysiology Lab,
8 South
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-2234
214/786-3716 Pager
Roseann Murphy, Unit Manager I
214/590-8877
214/786-5055 Pager
Paul Van Ness, MD, Medical Director
214/648-6721
2009
99
Facilities Planning & Development

Handle all real estate issues for the hospital

Renovation of existing facilities
Coordinate and handle signage requests for hospital

Non-patient calls
Real estate related calls
Requests for construction projects
Requests for furniture
Requests for departmental moves (design & construction)
Key Contacts:

Administrative Secretary, Sandra Tyler - 214/590-8123
214/590-0400 Main
214/590-6944 Fax
First Floor
Dallas, TX 75235
Management Staff:
Walter B. Jones, Jr,

Sr. Vice President, Facilities Planning &
Development
214/590-0685
214/786-7343 Pager
Daniel Knudson, Vice President Facilities
Development
214/590-0030
214/786-7944 Pager
Daniel Mergen, Director of Contracts &
Administration
214/590-8045
214/786-3260 Pager
William H. Walther, Director, Real
Estate Development
214/590-8115
2009
100
Facilities Planning &

Development Division
214/590-0400 Main
214/590-6944 Fax

First Floor
Dallas, TX 75235

Non-patient calls
Key Contacts:
Management Staff:
Walter B. Jones, Jr.

Sr. Vice President, Facilities Planning &
Development
214/590-0685
214/786-7343 Pager
Daniel Knudson, Vice President Facilities
Development
214/590-0030
214/786-7944 Pager
Patrick Casey, Director of Design &
Construction
214/590-7095
214/786-4446
Administration
214/590-8045
214/786-3260 Pager
Louis Saksen, Director, Facilities
Planning
214/590-7179
Melanie Viquez, Director, Division
Special Projects
214/590-5109
888/275-2393 Pager
William H. Walther, Director, Real
Estate Development
214/590-8115
2009
101
Family Medicine Clinic

Primary and urgent health care services for newborn, pediatric,

adolescent, adult and geriatric patients including:
EKG
Laboratory
Minor Surgery
Nutritional education
Sports medicine
Patient education
Preventive health care maintenance
School/sports physicals
Shots/immunizations
Skin problems
Vision/hearing screening
X-ray

Appointments
Nursing assessment
Referrals
Test results
214/266-0312 Main/Appointments
214/266-0457 Blue Team Nurse
214/266-0314 Yellow Team Nurse
Suite 200
Dallas, TX 75235
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-2234
214/786-3716 Pager
Glynis Box, Unit Manager II
214/266-0316
Non-patient calls
Appointments
Nursing assessment
Referrals
Test results
Key Contacts: None
2009
102
Finance
Transforming Care monitoring

Balanced Scorecard monitoring
Representative to the QIC/CITI Governance
Analysis for the Board of Managers and Commissioners Court

Non-patient calls
Budget process questions/clarification
Balanced Scorecard questions
Financial reporting
Transforming Care questions
Key Contacts:
Executive Assistant, Gail Howard - 214/590-4106
214/590-4105 Main
214/590-4162 Fax
Second Floor
Dallas, TX 75235
Management Staff:
John F. Dragovits, Executive Vice

President & Chief Financial Officer
214/590-8097
888/223-1192 Pager
Frank Hemeon, Sr Vice President &
Assistant Chief Financial Officer
214/786-4452 Pager
214/590-4128
214/786-6706 Pager
2009
103
Finance Division

Non-patient calls
Key Contacts:
Accounting, Executive Assistant, Gail Howard - 214/590-4106

Pt Financial Svcs, Admin Asst, Kasundra Reece - 214/266-2640
Finance, Administrative Secretary - 214/590-1554
214/590-4106 Main Accounting &

Finance
214/590-4162 Fax Accounting
214/590-0328 Fax Finance
Second Floor
Dallas, TX 75235
Management Staff:
John F. Dragovits, Executive Vice

President & Chief Financial Officer
214/590-8097
888/223-1192 Pager
Finance
214/590-4128
214/786-6706 Pager
Keri Disney, Director
Government Reimbursement
214/590-4174
214/786-3173 Pager
Janice Holliday, Director
Operations Support
214/590-0695
214/786-2003 Pager
2009
104
Fine Needle Aspiration Clinic

214/590-5695 Main
214/590-2721 Fax

Outpatient Clinic
Sixth Floor
Perform Fine Needle Aspiration Biopsies (FNAB) on adult

patients referred by a Parkland physician.
Appointments
Medication refills
Procedure costs
Non-patient calls
Appointments
Referrals
Key Contacts: None
Management Staff:

214/590-1307
214/786-0243 Pager
Rosalinda Rodriguez, Clinical Access
Coordinator
214/590-0766
214/786-2418 Pager
Patient Registration Supervisor
214/590-5266
2009
105
2009
106
Garland Health Center (COPC)


Dental Services
Laboratory
Mammography
Patient education
Pharmacy
Radiology
Shots/Immunizations
Social Work
Texas Department of Health (TDH) personnel available on-site
to determine program eligibility.

Patient Calls
Appointments
Referrals
214/266-0700 Main
214/266-0702 Appointments Adult
(English)
214/266-0705 Appointments Adult
(Spanish)
Pediatric (English)
Pediatric (Spanish)
214/266-0662 Pharmacy
214/266-0656 Fax
802 Hopkins Street
Garland, TX 75040
Management Staff:
Jason Wallace, Site Administrator

214/266-0652
800/250-6091 Pager
Non-patient calls
Appointments
Referrals
Key Contacts:
Administrative Assistant, Sherrie Godfrey - 214/266-0650
2009
107
Garland Womens Health Center

Patient Calls
Appointments
Non-patient calls
Key Contacts: None
214/266-0780 Main
214/266-0704 Fax
802 Hopkins
Second Floor
Garland, TX 75040
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Womens Health
214/266-1481
214/786-2837 Pager
Mark McMorris, Womens Health
Manager
214/266-0787
214/786-3258 Pager
Prenatal Services
214/648-4746
Barry Shwarz, MD, Medical Director,
214/648-3280
2009
108
Gastroenterology Lab (GI Lab - 6SS)

Utilizes endoscopes (tubes with cameras) to look at and perform

biopsies on different parts of the GI tract (esophagus, stomach,
small intestine, bile ducts, colon).
Procedures include:
Colonscopy/Flexible Sigmoidoscopy - looking in intestines
Dilation - stretching of the esophagus
Esophago-gastro duodenoscopy (EGD) - looking in stomach
Endoscopic Retrograde Cholangiopancreatography (ERCP) looking in bile ducts
Endoscopic Variceal Ligation (EVL) - rubber bands on varices
Laser therapy
Motility studies of the esophagus and bile ducts
Percutaneous Endoscopic Gastrostomy (PEG) - feeding tube in
stomach
Any problems following an exam/procedure
Appointment questions
Problems with PEG (feeding tube in stomach)
Procedure questions
Procedure/biopsy results
214/590-8839 Main
214/590-5949 Fax
Sixth Floor
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-8905
214/786-2468 Pager
Beja Mlinarich, Unit Manager II
214/590-6421
214/786-1181 Pager
Cheryl Horton, Case Manager
214/590-6194
214/786-0614 Pager
Non-patient calls
Doctor to doctor results
Questions from health care providers regarding problems with
PEGs (feeding tube in stomach)
Referrals
Key Contacts:
Administrative Secretary, Rebecca Montoya - 214/590-2280
2009
109
General Dentistry Clinic

Fillings
Crowns
Cleanings
Pull teeth of person meeting referral criteria
Appointments
Non-patient calls
Appointments
Medical records
Key Contacts:
Admin Asst to Director, Tamika Brown - 214/590-5814
2009
214/590-5611 Main
214/590-0737 Fax
Outpatient Clinic
Fifth Floor
Management Staff:

214/590-6059
214/786-1265 Pager
214/590-5703
214/786-3929 Pager
Supervisor
214/590-2329
214/786-7170 Pager
110
General Surgery Clinic

Surgical evaluation/admission of patients referred by other

medical services
Primary follow-up of surgical patients recently discharged
from the hospital
Removal of sutures, staples and penrose drains

Appointments
Non-patient calls
Appointments
Referrals
Key Contacts: None
214/590-5694
214/590-5695
214/590-5685
214/590-4047
Main
Main
Appointments
Fax

Outpatient Clinic
Sixth Floor
Management Staff:

Supervisor
214/590-1110
214/786-0228 Pager
Areas of General Surgery Services Clinic:

Dialysis Access
General Surgery
Hepatobiliary Clinic
Multidisciplinary Breast
Surgical Endocrinology
Surgical P.A. Clinic
Surgery A, C
Trauma Emergency
Vascular Surgery Clinic
2009
111
Geriatric Care Unit (9 South South)

Inpatient care for patients 65 years and older, regardless of

diagnosis.
Follow-up appointment questions
Hospice
Medication requests
Nursing home placement
Oxygen use
Recurring illness
Non-patient calls
Inquiries from rehabilitation facilities on discharge patient
placement to or from Parkland
Parkland providers requesting patient condition updates
Key Contacts: None
2009
214/590-7915 Main
214/590-5936 Fax
Ninth Floor
Rooms 980 - 993
Management Staff:

214/590-5539
214/786-3079 Pager
Kelly Heathmabn, Director of Nursing
214/590-5010
214/786-4567 Pager
Deborah Reliford, Unit Manager II
214/590-7916
214/786-3785 Pager
112
Geriatrics - Senior House Calls

Provide primary care for medical and psychosocial problems

for individuals age 65 or older who are housebound.
Care is provided in the older adults home where staff can
best mobilize the efforts of family members and community
resources. The staff does not provide traditional home
health care.
Change in patient medical condition
DME requests
Patient problems
Referrals
Scheduling home visits
Supply request
214/590-0409
214/590-0407
214/590-0413
214/590-8780
Main
Administration
Fax
Fax Administration

Dallas, TX 75235
Management Staff:
Jane Hunley, Director
214/590-0643
214/786-3316 Pager
Non-patient calls
Appointments
Home care orders
Questions concerning aging
Requests for participation in senior health fairs and for
volunteers for health-related community events
Key Contacts:
Administrative Assistant, Rochell Milton - 214/590-0407
2009
113
Geriatrics and Senior Care Center

Provide multidisciplinary assessment and comprehensive care for

individuals age 60 or older who have complex medical and social
problems.
Services provided include:
Geriatric assessment for comprehensive evaluation and
recommendation
Primary care for ongoing health maintenance and care
Case management to promote continuity of care between
health and social service providers

Appointments
Change in patient condition
DME requests
Patient problems
Referrals
Supply requests
Transportation to clinic
214/590-8369 Main
214/590-6842 Fax
Amelia Court Professional Bldg
Second Floor
1936 Amelia Court
Dallas, TX 75235
Management Staff:
Jane Hunley, Director
214/590-0643
214/786-3316 Pager
Belinda Vicioso, MD, Medical Director

214/648-9012
972/356-0099 #15135 Pager
Non-patient calls
Appointments
Home care orders
Questions on aging issues
Referrals
Requests for participation in senior health fairs and for
volunteers for health-related community events
Key Contacts:
Administrative Assistant, Rochell Milton - 214/590-0407
2009
114
Gift Shop
Selling of various items including:

Accessories/jewelry
Baby items
Balloons
Candy, popcorn, crackers, etc.
Drugstore related items
Flower arrangements (fresh & artificial) and potted plants
Greeting cards and gift bags
Lingerie including hosiery, socks and slippers
Magazines and paperbacks
Rainwear
Stationery
Toys/games and stuffed animals
Vending machine refunds
214/590-6116 Main
214/590-6107 Fax
First Floor @ Main Entrance
Management Staff:
Lisa Little, Director
214/590-8827
214/786-7538 Pager
Beverley Wilson, Assistant Manager

214/590-6139
Hours of operations
Location
Product information and pricing
Non-patient calls
Credit card orders
Hours of operation
Location
Product information and pricing
Vendor requests for appointments
Key Contacts:
Administrative Assistant, Deborah Edwards - 214/590-8827
2009
115
Government Reimbursement
Responsible for cost and pricing data for patient charges and
reimbursement by government agencies
Responsible for keeping the chargemaster up to date
Research billing issues
Cost report preparation

Difficult price quotes
Billing compliance concerns
Non-patient calls
Chargemaster questions
Cost report issues
Research Reimbursement requests
Coverage/pricing of procedures
Key Contacts:
Administrative Assistant - 214/590-1554
2009
214/590-1554 Main
214/590-4176 Fax
First Floor
Dallas, TX 75235
Management Staff:
Keri Disney, Director
214/590-4171
Jim Blasingame, Associate Director

214/590-4174
Michael Blake, Reimbursement Manager
214/590-1608
116
Gynecologic Oncology Clinic

214/590-1711 Main
214/590-2798 Fax

Third Floor
Non-patient calls
Referrals
Management Staff:

gynecologic malignancies.
Appointments
Directions to area
Key Contacts: None

Womens Health
214/590-8313
214/786-1595 Pager
Womens Health
214/266-0920
214/786-2837 Pager
Health Manager
214/590-5572
214/786-9291 Pager
David Miller, MD, Medical Director,
Gynecology Oncology
214/648-3026
2009
117
Gynecology Clinic
Care of patients with the following gynecological problems:

Abnormal pap smears
Dysplasia
Irregular menstrual cycles/bleeding
Pelvic pain
Vaginal discharge/odor
Pelvic masses
Pelvic inflammation
Vaginal/vulvar disorders
Other services provided:
Annual exams (Medicare patients only)
Menopause/hormone replacement therapy
Appointments
Lab results
Questions regarding scheduled procedures
Non-patient calls
Referrals
Key Contacts: None
2009
214/590-1712 Main
214/590-5306 Appointments Gyn &
Non-Urgent Clinics
214/590-2798 Fax
Third Floor
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Ruby Taylor, Director, Womens Health
214/266-1482
214/786-3321 Pager
Health Manager
214/590-5572
214/786-9291 Pager
Joseph Schaffer, MD, Medical Director
Gynecology Clinic
214/648-7211
118
Gynecology/Gynecology Oncology Inpatient (4 West)
Provide care for patients with:

Radioactive therapy (I131)
Benign and malignant gynecology surgeries/diagnosis
Chemotherapy
Reconstructive pelvic surgeries
Gynecology complications
Fetal demise
214/590-7496 Main
214/590-2667 Fax

Fourth Floor
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Non-patient calls
Family and friends trying to locate a patient

214/266-1482
214/786-3321 Pager
Discharged patients with follow-up questions
Gynecology Oncology patients with other concerns
Key Contacts: None
Beth Callahan, Unit Manager I

214/590-7498
214/786-0890 Pager
Joseph Schaffer, MD, Medical Director,
Gynecology Clinic
214/648-7211
David Miller, MD, Medical Director,
Gynecology Oncology
214/648-3026
2009
119
Gynecology Infertility/Endocrine Clinics

Diagnosis and treatment for patients having difficulty

becoming pregnant
Provides care to patients with past or current female
endocrine disorders

Appointments
Procedure questions
Test results
Non-patient calls
How to obtain clinic service
Key Contacts: None
214/590-1711 Main
214/590-2798 Fax
Third Floor
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Womens Health
214/266-0920
214/786-2837 Pager
Health Manager
214/590-5572
214/786-9291 Pager
Lisa Halvorson, MD, Medical Director,
Gynecology/Endocrine Clinic
214/648-4747
2009
120
Health Information Management (HIM)

Birth certificate completion for infants born at Parkland

Cancer statistics
Chart requests for entire hospital
Confirm date of admission/discharge and date of birth
Copies of medical records for patients, physicians, insurance
companies, court, attorneys, etc.
Provide copies of dictation to physicians and others who have
appropriate authorization
Provide support for physicians accessing dictation system
Receive and code all visits utilizing ICD-9-CM & CPT-4 codes
Refer patients to appropriate contacts for cancer and/or
non-cancer related services at Parkland including payment
options
Request for records for other hospitals/medical centers
Responsible for maintenance, storage & retrieval of patient
medical records
Requests for medical records for review
Birth certificates for infants born at Parkland - complete or
change
Name changes for medical record number
Release of patient information
Requests for medical records
Non-patient calls
Requests for:
Copies of discharge summaries and operative reports
Medical records for patient care facilities, physicians,
insurance companies, courts, attorneys, etc.
Missing documentation such as ACC, ER and clinic notes
Medical records/patient charts for various areas in hospital
Patient name changes
Key Contacts:
Exec Asst, HIM Admin, Fatima James - 214/590-5265

Admin Asst, HIM Admin, Emily Cortes - 214/590-5468
Admin Asst, HIM Coding, Stephanie Works - 214/590-8561
Admin Asst, COPC Records Mgmt, Sharon Butler - 214/590-6045
Admin Asst, HIM Records Mgmt, Patricia Swaim - 214/266-3728
Bluitt-Flowers Health Center - 214/266-4262
Cancer Registry - 214/590-6958
deHaro-Saldivar Health Center - 214/266-0549
East Dallas Health Center - 214/266-1011
Employee Physician Office - 214/590-0857
Garland Health Center - 214/266-0728
Oakwest Health Center - 214/266-4262
Southeast Dallas Health Center - 214/266-1617
Vickery Health Center - 214/266-0728
PARC Warehouse - 214/266-0096
Parkland Record Center - 214/266-3700
2009
214/590-5455
214/590-5265
214/590-5470
214/590-5495
877/481-2545
214/590-1382
214/590-6968
Main
Administration
Release of Info.
Birth Certificates
Drs Dictation
Fax (Amin)
Fax (24 hours)

Ground Floor
Management Staff:
Robin Stults, Vice President

214/590-5454
214/786-3688 Pager
Lisa Ball, Director, HIM Records
Processing
214/590-6057
214/786-8312 Pager
Betty Dunagan, Director, Support
Services
214/266-3705
214/786-3761 Pager
Jane Rogers, Director, HIM Records
Management
214/590-2362
214/786-3092 Pager
Lenore Whalen, Director, Coding &
Registry Services
214/590-0398
214/786-3352 Pager
Cecilia Backman, Associate Director,
HIM Data Integrity
214/266-3704
Barbara Gray, Associate Director, COPC
Records Management
214/590-0511
214/992-3170 Pager
Aldrena Head, Associate Director, HIM
Records Management
214/590-4847
214/786-2550 Pager
121
Health Insurance Portability and

Accountability Act (HIPAA)
Responsible for the oversight of Parklands Privacy Compliance

Program
Provides guidance and assistance regarding issues involving
privacy and confidentiality of patient information
Assist with patient rights prescribed by HIPAA
Receive and resolve complaints related to the privacy and
confidentiality of patient information
214/590-8143 Main
214/590-2971 Fax

Third Floor
Dallas, TX 75235
Concerns/complaints or questions regarding the privacy and
confidentiality of patient information
Assistance with the exercise of patient rights prescribed by
HIPAA
Non-patient calls
Provide guidance for the organization related to privacy issues
Coordinate HIPAA training for new and current employees
Conduct department specific training and presentations by
request
Management Staff:
Nancy Merritt, Vice President

214/590-2156
877/237-1445 Pager
Cathy Haliburton, Director
214/590-8143
214/786-3475 Pager
Key Contacts: None
2009
122
HIV Administration
Management of the HIV Service Line (prevention, clinical/

education/research)
HIV grant management; programmatic and fiscal
Support and coordination of the HIV Community Advisory
Board
Support of the UT Southwestern NIH AIDS Clinical Trial
Unit (ACTU)
HIV surveillance for the Dallas County Hospital District
Regional HIV education through the TX/OK AETC
Maintenance of HIV data repositories

Customer service
Locations/directions
Non-patient calls
Parkland staff about services, financial activities, data, grants,
etc.
Community agencies about services formal/informal
collaborations
Grantors: DCHHS, DSHS, HRSA, etc.
214/590-5182 Main
214/590-2832 Fax
Second Floor
1936 Amelia Court
Dallas, TX 75235
Management Staff:

214/590-5539
214/786-3079 Pager
Sylvia Moreno, Director
214/590-5529
877/260-3404 Pager
Key Contacts:
Administrative Assistant, Claudia Lopez - 214/590-7055
2009
123
HIV Case Management

Services for recently released inmates based at Dallas Urban

League
Services for Lost to Care (out of care greater than 12 months)
Assessments for medical and community case management
Case management for hospitalized patients
Case management for Emergency Services Department
Referrals for the following:

Home Care/Hospice
Adherence counseling
Womens services
Mens services
Appointments for intake assessments and ongoing case
management
Financial counseling for eligibility for grant-funded programs
Post-hospital discharge follow-up
Coordination of care plan with Home Care/Hospice agencies
214/590-5679 Main
214/590-2668 Fax
First Floor
1936 Amelia Court
Dallas, TX 75235
Management Staff:

214/590-5539
214/786-3079 Pager
Tom Emanuele, Case Management
Manager
214/590-5618
214/786-8230 Pager
Non-patient calls
Case management with community agencies
Referral follow-up
Key Contacts: None
2009
124
HIV Clinical Services

Primary care for HIV+ patients including:

Nutrition counseling
HIV adolescent medicine
HIV testing and counseling; surveillance
Laboratory/X-ray
Womens services
Patient education
Pharmacy counseling
Case management
TB testing and immunizations for HIV+ patients
Texas Department of Health AIDS Drug Assistance Program
Mental health services
Physical Medicine and Rehabilitation
Appointments
Nutrition counseling
HIV testing and counseling
Case Manager consultation/intervention
Department of State Health Services AIDS Drug Assistant
Program
Non-patient calls
Appointments
Case management
Transportation agencies
Key Contacts: None

214/590-2832 Fax
Bluitt-Flowers Health Center
214/266-4396 Fax
deHaro-Saldivar Health Center
214/266-0533 Fax
Oakwest Health Center
Southeast Dallas Health Center
214/266-1714 Fax
HIV Women Specialty Clinic
Southeast Dallas Health Center
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-2234
214/786-3716 Pager
Jane Fitzpatrick, Unit Manager III
214/590-5648
214/786-1849 Pager
214/590-0190
2009
125
HIV Prevention Case Management

Behavioral counseling
HIV education
Referral for case management
Appointments
PCM Case Manager - consultation/intervention
Referrals
Non-patient calls
Appointments
PCM Case Management operations
Key Contacts: None
2009
214/590-1652 Main
214/590-2184 Fax
Dallas, TX 75235
Management Staff:

214/590-5539
214/786-3079 Pager
Asencion De La Rosa, Case Manager
Supervisor
214/590-1652
214/786-0943 Pager
126
HOMES Program
214/590-0153 Main
214/590-0172 Fax

Clinic schedules
Referrals

First Floor
Dallas, TX 75235
Non-patient calls
Program information
Management Staff:
Provide medical care to homeless children and adults in Dallas.
Key Contacts:
Administrative Assistant, Mirna Avalos - 214/590-0153
2009
Susan Spalding, M.D., Director

214/590-0153
214/786-8832 Pager
Deborah A. Phillips, Lead Nurse
214/590-0155
214/786-8534 Pager
127
Hospital Replacement Program

Long range facility master planning, programming and design

Construction of new facilities

Non-patient calls
New facility construction/design issues
Facility/campus master planning issues
Key Contacts:

Administrative Assistant, Sandra Tyler - 214/590-8123
214/590-0400 Main
214/590-6944 Fax
First Floor
Dallas, TX 75235
Management Staff:
Walter B. Jones, Jr.

Sr Vice President, Facilities Planning &
Development
214/590-0685
214/786-7343 Pager
Daniel Knudson, Vice President,
Facilities Development
214/590-0030
214/786-7944 Pager
Patrick Casey, Director of Design &
Construction
214/590-7095
214/786-4446 Pager
Administration
214/590-8045
214/786-3260 Pager
Louis Saksen, Director, Facilities
Planning
214/590-7179
Melanie Viquez, Director, Division
Special Projects
214/590-5109
888/275-2393 Pager
2009
128
Hospitalist Unit (7 South)

7 South is one of the two Internal Medicine hospitalist units

for Parkland. There are also patients on other medicine units
that are managed by hospitalist providers.
Non-teaching inpatient medicine unit for treatment of general
medicine diagnoses including pulmonary diseases, diabetes,
cardiac and renal disease
Patients are admitted from Emergency Services Department
Helps relieve admitting volume issues created by patient load
and work hour regulations
Medication questions
Questions regarding any type of general medicine diagnosis
Non-patient calls
Other facility calls regarding patient transfers to or from
Parkland Health & Hospital System
214/590-7775 Main
214/590-7779 Fax
Seventh Floor
Rooms 740 - 756
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-5010
214/786-4567 Pager
Judy Herrington, Associate Director of
Nursing
214/590-5018
214/786-7398 Pager
Jimmy Donahue, Unit Manager I
214/590-7776
214/786-1441 Pager
Key Contacts:
Hospitalist Svc Clin Support, Gabriel Fruge - 214/786-0598

Hospitalist Svc Clin Support, Ronald Stephens - 214/786-7342
2009
129
House Staff/Graduate
Medical Education Office
Maintains all information of Interns, Residents and Fellows

who provide patient care at Parkland.
How to locate Interns, Residents or Fellows who provide
patient care
Non-patient calls
Questions regarding Graduate Medical Education information
for Interns, Residents and Fellows
Key Contacts:
House Staff Services, Elizabeth Ponce - 214/590-8058
2009
214/590-8058 Main
214/590-2776 Fax

First Floor
Management Staff:
Shelly Monks, Vice President

214/590-1282
888/371-6267 Pager
Elizabeth Ponce, Director, House Staff/
GME
214/590-8058
214/786-0058 Pager
130
Human Resource Records

Address, name, telephone and emergency contact changes

Assist hospital personnel with employee file review
Assist outside agencies with employee files for audits,
subpoenas, etc.
Assist terminating employees with final benefits (last check
and PTO pay-out)
Direct deposit (set-up, change or stop)
Distribution of paychecks
Maintain all Human Resource records including: W-4 forms,
promotions, transfers, status changes, process new hire and
termination paperwork
Resource area for all hospital employees

214/590-8870 Main
214/590-4048 Fax
Second Floor
Dallas, TX 75235
Management Staff:
214/590-8032
214/786-8224 Pager
Non-patient calls
Direct deposit (set-up, change or stop)
Employee address and name changes
Employee records/files
Paycheck distribution
Key Contacts:
Senior HR Clerk, Stephanie Gutierrez - 214/590-0670
2009
131
Human Resource Relations

Arrange retirement receptions for employees with 16+ years

of service
Coordinate annual Employee Awards Banquet
Promote charitable organizations by participating in United
Way and March of Dimes including WalkAmerica
Selection of Employee of the Quarter for direct and
non-direct patient care areas
Selection of participants for summer programs - Bridge
Program, Collegiate Fellows Program and Mayors Program
Diversity training

214/590-8914 Main
214/590-5103 Fax
First Floor
Dallas, TX 75235
Management Staff:
Director (Vacant)
Non-patient calls - Questions about any of the following:

Benefit walks (Susan G. Komen, Diabetes, etc.)
Bridge Program
Collegiate Fellows Program
Employee of the Quarter
Employee service awards
Information on March of Dimes including WalkAmerica
Mayors Program
Retirement receptions (16+ years of service)
United Way campaign
Workforce diversity committee events
Key Contacts:
Student Programs Coordinator, Felicia Fernandez - 214/590-8718
2009
132
Human Resources Division

214/590-2300 Main
214/590-2767 Fax

First Floor
Dallas, TX 75235

Non-patient calls
Key Contacts:
Executive Assistant, Neddra King - 214/590-8009
2009
Management Staff:
Candy Knowles, Sr. Vice President &

214/590-8039
888/202-0498 Pager
133
Infection Control
Handle all aspects of infection control including education to

prevent and/or reduce risk of transmission of
hospital-associated infections for patients, visitors and staff
Surveillance for specific types of hospital associated
infections (e.g. device-associated infections, surgical site
infections, epidemiologically significant organisms)
Monitor infectious diseases requiring isolation precautions
Report certain communicable dieseases (e.g. pertussis,
tuberculosis) to public health agencies as required by law
Sponsor the Liaison Infection Control Team (LICT) to
communicate infection trends, concerns, standards, and
regulations relating to prevention and control of infection
Coordinate with Emergency Management to plan for and respond
to an influx of infectious patients that might occur because of a
naturally occurring epidemic or act of bioterrorism
Participate in the New Product Committee to select equipment
and supplies used to reduce risk of infection (e.g. hand hygiene
products, safety sharps and products used for cleaning,
disinfection and sterilization)
Participate in the Environment of Care program for Infection
Control
214/590-8127 Main
214/825-4446 24-Hour Pager
214/590-4595 Fax
Ground Floor
Dallas, TX 75235
Management Staff:
Shirley Shores, Director

214/590-8429
214/786-7552 Pager
Wade Dansby, Associate Director
214/590-6475
214/786-8189 Pager
Concerns/complaints relating to infection control (e.g. hand
hygiene, cleanliness or isolation)
Non-patient calls
Questions from Parkland staff and providers relating to any
aspect of the infection preventiona nd control program
Public health agencies (e.g. DCHHS, DSHS, CDC, etc.) regarding
notifiable conditions or infectious disease alerts
Other hospitals and providers requesting information about
Parklands infection control program or protocols
Key Contacts:
Administrative Assistant, Dee Couger - 214/590-8127
2009
134
Infectious Diseases Unit (9 East)

Inpatient care for patients who have an infectious disease that

may require isolation (respiratory, contact or droplet) including:
AIDS
Altered mental status (AMS)
Diabetes
Fever caused by infectous disease
Methicillin Resistant Staph Aureus (MRSA)
Tuberculosis (TB)
Vancomycin Resistant Enterococcus (VRE)
Any other medicine diagnosis
Oxygen use - how to get new tanks
Non-patient calls
214/590-7900 Main
214/590-6966 Fax
Ninth Floor
Rooms 920 - 936
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-5010
214/786-4567 Pager
Jack Pietersen, Unit Manager II
214/590-1386
214/786-0912 Pager
Key Contacts: None
2009
135
Information Systems
Select components of Parklands

Information Systems are
outsourced and represented here.
Provide support for the design and daily operations of:

Desktop computing
Network connectivity
Servers and mainframes
214/590-0953 Perot Systems

214/590-5330 Team Excel
214/590-5999 DFW
Technologies
214/590-4896 Perot Systems Fax
214/590-6982 Team Excel Fax
Support for the analysis, system selection, implementation and

on-going support for Information Systems.

Non-patient calls
Parkland departments utilizing the Business Information
Systems
Parkland departments involved in Clinical Information Systems
projects
Any computer problems or requests
Web page information/corrections
Key Contacts:
Exec Assistant, Paulla Jeffers, Perot Systems - 214/590-0953

Exec Assistant, Bettye Lucas, Infrastructure - 214/590-0598
Chase Bank Building

Dallas, TX 75235
Management Staff:
Account Executive (vacant)

Perot Systems
214/590-0987
Fouad Bensallam, Infrastructure
Perot Systems
214/590-0593
Shannon Chen, Service Desk
DFW Technologies
972/577-7885
Ray Mitchell, Desktop Services,
Team Excel
214/590-5330
Rob Agne, Customer Service Operations
Perot Systems
214/590-4748
Darrell Sims, Customer Service
Improvement, Perot Systems
214/590-0526
2009
136
Infusion Clinic

Outpatient Clinic
Fifth Floor
Administration of IV treatments including hydration,

antibiotics, blood and blood products on outpatient basis only
Appointments
Non-patient calls
Appointments
Medical records
Management Staff:

214/590-2234
214/786-3716 Pager
Vera Arrington, Patient Registration
Supervisor
214/590-4238
214/786-3681 Pager
Key Contacts: None
2009
137
Injury Prevention Center

of Greater Dallas (IPCGD)
Aim to reduce the severity and frequency of injury through

education, public information, data collection, community-based
interventions and research.
Prevention programs include:
Child abuse
Child & car seat safety
Citizens for traffic safety
Domestic violence
Family violence
Fire safety - Operation Installation (smoke detector
installation)
Safe Communities - Bachman, Northwest Oak Cliff and
Vickery
Senior Falls - install minor equipment at senior citizens homes
to prevent injury/falls

Non-patient calls
Community groups, media and agencies about injury information
and data
Injury education and prevention
Safe communities development and intervention
214/590-4455 Main
214/590-4469 Fax

First Floor
Dallas, TX 75235
Management Staff:
Shelli Stephens Stidham, Director

214/590-4461
214/786-8205 Pager
Carrie Nie, Associate Director
214/590-4458
Gregory Istre, MD, Epidemiologist
214/590-4455
Key Contacts:
Administrative Assistant, David Beveridge - 214/590-4455
2009
138
Interior Design
Interior design
Picture and document framing
Selection and ordering of mini blinds, furniture, carpet, art
and upholstery
Space planning for furnishings
Hospital signage including individual office signs
214/590-5125 Main
214/590-6944 Fax
First Floor
Dallas, TX 75235
Non-patient calls
Interior design
Picture and document framing
Selection and ordering of mini blinds, carpet, furniture, art
Space planning for furnishings
Upholstery requests
Signage requests
Management Staff:

214/590-0030
214/786-7944 Pager
Parker Day, Interior Designer
214/590-0031
214/786-0167 Pager
Key Contacts:
2009
139
Internal Audit
Handling of independent appraisal function to examine and

evaluate activities as a value added service to the organization
Provide analysis, recommendations and information concerning
activities reviewed

Non-patient calls
Audit planning and performance
Key Contacts:
Executive Assistant, Dey Gonzales - 214/590-8140
214/590-8140 Main
214/590-2741 Fax
Third Floor
Dallas, TX 75235
Management Staff:
Vic Summers, Vice President

214/590-8148
214/786-8862 Pager
Amy LaBarge, Director
214/590-8144
214/786-7689 Pager
2009
140
Irving Health Center (COPC)


Dental Services
Immunizations
Mammography
Patient education
Radiology
Social Work
Sports physicals
214/266-3000
214/266-3100
214/266-3064
214/266-3049
Main
Appointments
Medical Records
Fax
1800 North Britain Road

Irving, TX 75061
Management Staff:
Colette White, Site Administrator

214/266-3052
214/786-5380 Pager

Appointments
Medical record request
Referrals
Non-patient calls
Appointments
Referrals
Key Contacts:
Administrative Assistant, Connie Cabrera - 214/266-3051
2009
141
Irving Womens Health Center

Appointments
Low-risk pregnanacy questions
Questions about contraception
Non-patient calls
Provider consultation
Key Contacts: None
214/266-3200 Main
1800 North Britain Road
Irving, TX 75061
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Womens Health
214/266-1481
214/786-2837 Pager
Susan Lamb, Womens Health Manager
214/266-3204
214/786-2259 Pager
Prenatal Services
214/648-4746
214/648-3280
2009
142
Jail Health Services

Responsible for providing basic medical, dental, pharmacy,

radiological and mental health services for Dallas County inmates.
Inquiries of medical services provided
Request for inmate medical records
Non-patient calls
Inquiries regarding medical health care services
Key Contacts:
Administrative Assistant, Arhonda Jones - 214/875-2501

Administrative Secretary, Faith Varghese - 214/875-2514
Areas of Jail Health Services:

Lew Sterrett North Tower
Lew Sterrett West Tower
Main Clinic
Mental Health
Central Intake
Central Release
Performance Improvement
George Allen
Suzanne Kays
Bill Decker
214/875-2501 Main
214/761-9025 Jail Information
214/786-0178 Pager - Care
Coordinator Inpt
214/786-2877 Pager - Care
Coordinator Outpt
972/739-3903 Referral Clerk
214/875-2525 Fax
George Allen Sr. Court House
600 Commerce Street
Suite 760
Dallas, TX 75202
Management Staff:
Patrick Jones, Site Administrator

214/875-2502
214/786-1089 Pager
Tina Hill, Associate Site Administrator
& Custodian of Medical Records
214/875-2517
214/786-3487 Pager
Kevin Alaggio, Director of Nursing
214/653-2621
214/786-2652 Pager
Colleen Eickmeier, Director of Nursing
214/653-6577
214/786-3646 Pager
Waseem Ahmed, MD, Medical Director,
Mental Health
214/653-2927
214-786-2330 Pager
Esmaeil Porsa, MD, Medical Director,
Physical Health Services
214/653-2620
214/786-1744 Pager
Walter Skinner, MD, Medical Director,
214/875-2515
214/786-0551 Pager
2009
143
Labor & Delivery (L&D)

214/590-8376
214/590-8360
214/590-7381
214/590-8316
214/590-8428
Labor & Delivery Triage
214/590-8376
24-hour unit designed for the immediate assessment and triage
214/590-1613
of obstetrical patients 24 weeks gestation and above.
214/590-8650
Labor & Delivery
Provides 24 hour care of low-risk and high-risk pregnant
patients during the labor, delivery and recovery process.
L&D
L&D
L&D
L&D
L&D
L&D
L&D
Fax
Triage
East
Recovery Room
Surgery
West
4 South South
Questions regarding the location of Labor & Delivery
Questions concerning recent visits

Third & Fourth Floors
Non-patient calls
Providers checking on patients or returning staffs calls
Test result call backs
Management Staff:
Key Contacts:
Departmental Systems Specialist, Shanda Bailey - 214/590-7383
Glenda Lemons, Director

214/590-8303
214/786-0751 Pager
Latosha Allen, Unit Manager III
214/590-1815
214/786-3774 Pager
Catherine Glover, Associate Unit
Manager
214/590-1851
214/786-3449 Pager
Bettina Johnson, Associate Unit
Manager
214/590-1845
214/786-1921 Pager
Tammy Jordan, Associate Unit Manager
214/590-4039
214/786-3032 Pager
April Malone, Associate Unit Manager
214/590-2330
214/786-2902 Pager
Terri Noble, Associate Unit Manager
214/590-0752
214/786-3712 Pager
LaTara Thomas, Associate Unit Manager
214/590-1814
214/786-6424 Pager
Judy Mitchell, Womens Health Manager
214/590-4037
214/786-3299 Pager
2009
144
Lake June Womens Health Center

See Southeast Dallas Womens Health Center
2009
145
Lakewest Womens Health Center

Urgent and non-urgent Gyn care for non-pregnant women
13-65 years of age
Appointments
Gyn symptoms
Non-patient calls
Key Contacts: None
214/266-0900 Main
214/266-0922 Fax
YMCA Building
3737 Goldman Avenue
Dallas, TX 75212
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
214/266-1482
214/786-3321 Pager
Annette Bacon, Womens Health
Manager
214/266-0921
214/786-3723 Pager
Mary Jane Pearson, MD, Medical
Director, Continuity Clinic
214/648-4770
2009
146
Legal Affairs
Provide legal counsel to the hospital

Handle insurance for the hospital district (physician,
property, etc.)
Retains hospital vehicle titles
Initial legal review and approval of all agreements involving
the District
Legal document review and analysis
214/590-4575 Main
214/590-4580 Fax
Third Floor
Dallas, TX 75235

Non-patient calls
Information on Hospital District insurance (physician,
property, etc.)
Request initial legal review and approval of agreements involving
the District
Litigation - notification and pursuit
Lawyers/Attorney
Legal claims against the hospital district
Notification of Lawsuits
Subpoenas
Legal documents
Key Contacts:
Exec Asst to Board of Managers, Karen Lindsey - 214/590-4576

Administrative Assistant, Dede Boss - 214/590-4576
Management Staff:
Michael Silhol, General Counsel

214/590-4686
877/202/1680 Pager
Nneka Egbuniwe, Associate General
Counsel
214/590-4682
214/786-2218 Pager
Carolyn Foster, J.D., Associate General
Counsel
214/590-4509
888/228-6551 Pager
Ciel Murphy, Director
214/590-4537
Steve Roth, J.D., Deputy General
Counsel
214/590-4577
800/232-9114 Pager
Kenya S. Woodruff, Deputy General
Counsel
214/590-4589
2009
147
Legislative Affairs
Initiate, analyze, develop, monitor, report and sponsor

legislative regulations impacting Parkland Health & Hospital
System
Work with commissions, groups and organizations to develop
better relationships between Parkland and the community
Maintain relationships with local, state and federal offices to
facilitate communication and cooperation

Non-patient calls
Legislative issues
Local, state or federal offices
Key Contacts:
Legislative Affairs Assistant, Lynetta Marsh - 214/590-1152
2009
214/590-1152 Main
214/590-0173 Fax
Dallas, TX 75235
Management Staff:
Jennifer Cutrer, PhD, Executive

Director Public Affairs
214/590-0122
214/786-8368 Pager
Steven Bristow, Director
214/590-6182
214/786-1333 Pager
148
Linen Services
Delivery of clean linen to user areas

Laundering of hospital linen
Pick-up of soiled linen from designated areas
214/590-8191 Main
214/590-2762 Fax
Basement
Non-patient calls
Linen/laundry service requests
Key Contacts:
Administrative Assistant, Dee Carter - 214/590-0910
Management Staff:
Jay Dyck, Director
214/590-5175
214/786-5994 Pager
Richard Hoelscher, Associate Director

214/590-5176
214/786-8895 Pager
Jim Bromm, Customer Service
Coordinator
214/590-5706
214/786-0868 Pager
2009
149
Locksmith Shop
Installation and repair of locks for doors, cabinets, desks and

other equipment for proper security
Key and lock request for hospital
Maintain key-issue log
Make and issue keys
214/590-5123 Main
214/590-2763 Fax
Basement

Management Staff:
Non-patient calls
Installation and repair of locks
Key requests (new or duplicate)

214/590-5122
214/786-8146 Pager
Key Contacts:
James Simmons, Foreman

214/590-5121
214/786-8147 Pager
Ron Smith, Locksmith

214/590-5123
214/786-8175 Pager
Aurelio Hernandez, Locksmith
214/590-2049
214/786-8125 Pager
2009
150
Mail Room
Assisting with US Postal regulations for mailing packages and

specialized mail
Postage of outgoing hospital mail
Processing and maintaining documentation and delivery of
specialized mail or packages (Fed Ex, UPS, Airborne, etc.)
Sorting of doctors mail
Sorting, checking and preparing bulk mailings
Sorting, delivery and pick-up of mail for entire hospital system
including patient mail
Help on addressing specialized mail or packages (Fed Ex, UPS,
Airborne, etc.)
Mail room hours
Non-patient calls
Help on addressing specialized mail or packages (Fed Ex, UPS,
Airborne, etc.)
Mail room hours
Questions about mail delivery
Tracking of packages
214/590-8562 Main
214/590-6605 Fax
Materiel Services Warehouse
First Floor
5220 Medical Center Drive
Dallas, TX 75235
Management Staff:
Richard Starkey, Director

214/590-1278
214/786-1300 Pager
Mike Bush, Manager
214/590-5314
214/786-0463 Pager
Key Contacts:
Administrative Assistant, Glenda Marshall - 214/590-5441
2009
151
Managed Care Contracting

Responsible for negotiation of commercial managed care

contracts
Individual letters of agreement (Out of Network)
Prompt payment agreements
214/266-2875 Main
214/266-2572 Fax
Suite 350
Dallas, TX 75247
Non-patient calls
Attorneys inquiring about the language and rate provisions of
the contracts
Inquiries about billing requirements of the contracted payors
Inquiries about contract requirements specific to
pre-certification, concurrent and retrospective reviews and
appeals
Inquiries about contractual rates and payment terms
Inquiries on Parklands participation in managed care provider
networks
Insurance companies negotiating hospital and individual
patient contracts
Reporting of out of network patients
Reporting of problem payors
Management Staff:
James Blackburn, Director, Patient

Financial Services
214/266-2875
Key Contacts:
Managed Care Specialist, Abraham Baby - 214/266-2877

Managed Care Specialist, Debbie Stargardt - 214/266-2876
2009
152
Maple Womens Health Center

Appointments
Non-patient calls
Key Contacts: None
214/266-0130 Main
214/266-0144 Fax
Suite 101
Dallas, TX 75235
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
214/266-1482
214/786-3321 Pager
Joanne Lashmet, Clinic Supervisor
214/266-0132
214/786-7086 Pager
Prenatal Services
214/648-4746
214/648-3280
2009
153
Master Services Agreement/

UTSW Faculty Contract
Responsible for the oversight of the faculty contract and Master

Affiliation Agreement between Dallas County Hospital District/
Parkland Health & Hospital System and University of Texas
Southwestern Medical Center at Dallas.
214/590-6445 Main
214/590-1796 Fax

First Floor

Management Staff:
Non-patient calls
Questions or issues related to the contract and its components
(provider performance metrics, time studies, etc.)
Annie Franklin, Sr. Vice President

214/590-6440
877/341-5519 Pager
Key Contacts:
Nancy Miskell, Director

214/590-8633
214/786-2190 Pager
Administrative Assistant, Carolyn Moore - 214/590-6445
2009
154
Materiels Resource Department (MRD)

Courier mail services to Harry Hines corridor offsite facilities

Delivery of medical supplies throughout the hospital including
community clinics
Match Audit receiving issues regarding goods and services
PAR level medical supplies to patient care areas
Receiving of deliveries for the hospital
Provide ordered medical supplies for patient pickup
Pickup of patient medical supplies to Central Supply only
Non-patient calls
Requests for courier services
Department bulk requisitions
Information on related procedures
Information on medical supplies stocked in warehouse
Match Audit receiving concerns
Offsite hospital deliveries
Receipt verification for purchase order payments
Receiving dock issues
Medical supply deliveries
Key Contacts:
2009
214/590-5497
214/590-5636
214/590-5440
214/590-1509
214/590-7051
Main
Receiving Dock
Central Supply
Fax
Inventory Ctl Fax

Dallas, TX 75235
Management Staff:

214/590-1278
214/786-1300 Pager
Mike Bush, Manager
214/590-5314
214/786-0463 Pager
Bobby Busby, Material Services
Supervisor
214/590-0637
214/786-2696 Pager
155
Mechanical Shop
All types of furniture assembly

Wheelchair repair
Equipment repairs: bed, wheel chairs and exam tables, etc.
Inspection and replacement of fire extenguishers
Leak repairs: ceiling, pipe, etc.
Plumbing repairs: faucet, toilet, sewer line, etc.
Repair and inspection of kitchen equipment
TV/VCR repair
Welding
214/590-5141 Main
214/590-2763 Fax
Basement
Management Staff:

Rhodex Fuller, Maintenance Manager

214/590-5148
214/786-8373 Pager
Non-patient calls
Report odors or fumes
Requests for any service listed above
Walter Hartsfield, Foreman

214/590-5140
214/786-0780 Pager
Key Contacts:
Hamid Torabi, Leadman

214/590-5141
214/786-8158 Pager
Shift Supervisor, After Hours

214/786-8158 Pager
214/786-8159 Pager
2009
156
Medicaid Collections
Responsible for all aspects of Medicaid and Managed Medicaid

collections.
214/266-2731 Main
214/266-2882 Fax

Suite 500
Dallas, TX 75247
Non-patient calls
Claim status
Parkland staff with questions regarding Medicaid appeals
Management Staff:
Key Contacts:


Director
214/266-2779
214/786-5768 Pager
Jackie Brown, Supervisor
214/266-2731
2009
157
Medical Affairs Division

214/590-1398 Main
214/590-1403 Fax

Second Floor
Dallas, TX 75235

Non-patient calls
Key Contacts:
Executive Assistant, San Juanita Castruita - 214/590-1852
2009
Management Staff:

214/590-1282
888/371-6267 Pager
158
Medical Staff Services

Credentialing and reappointment of physicians and allied health

providers
Provide information to outside entities regarding past and
present affiliations with the hospital
Update database with current copies of providers credentials
How to locate a doctor who has provided their inpatient or
outpatient care
Non-patient calls
Credentialing and appointment questions from physicians,
allied health providers and other health care entities
Key Contacts:
Executive Assistant, San Juanita Castruita - 214/590-1852
2009
214/590-1398 Main
214/590-1403 Fax
Second Floor
Dallas, TX 75235
Management Staff:

214/590-1282
888/371-6267 Pager
Kim Akinwande, Director
214/590-1393
888/820-4647 Pager
159
Medical/Respiratory
Intensive Care Unit (MICU - 9N)
Inpatient care for patients who are critically ill with pulmonary
(lung) and general medical illnesses. Monitoring of patients on
ventilators (breathing machines).
Illnesses include:
Adult Respiratory Distress Syndrome (ARSD)
AIDS
Asthma
Chronic Obstructive Pulmonary Disease (COPD)
Diabetes
GI Bleeders (stomach ulcers)
Multi-system Organ Failure (MODS)
Pneumonia
Tuberculosis (TB)
Acute Renal
Any other Medicine diagnosis that requires intensive
monitoring due to illness

214/590-6142 Main
214/590-2632 Fax
Ninth Floor
Management Staff:

214/590-5539
214/786-3079 Pager
Benny Lucas, Unit Manager III
214/590-6381
214/786-0893 Pager
Kimberly Heinen, Associate Unit
Manager
214/590-6886
214/786-0897 Pager
Non-patient calls
Parkland
Parkland and community providers requesting patient condition
updates
Key Contacts: None
2009
160
Medicine Services Division

214/590-8552 Main
214/590-2659 Fax


First Floor
Non-patient calls
Management Staff:
Key Contacts:
Exec Asst to Sr. VP, Shirley Ballard - 214/590-6884

Administrative Assistant, Carmon Dailey - 214/590-8552
Administrative Asistant, L. Sandi Jackman - 214/590-8552

214/590-5539
214/786-3079 Pager
Kelly Heathman, Director
214/590-5010
214/786-4567 Pager
Sylvia Moreno, Director
214/590-5529
877/260-3404 Pager
214/590-8905
214/786-2468 Pager
Nancy Schierding, Director
214/590-8577
214/786-1094 Pager
Michael Turturro, Diretor
214/590-2234
214/786-3716 Pager
Director (Vacant)
Medicine/Oncology Services
214/590-6656
Gay Chabot, Associate Director
214/590-5018
214/786-2097 Pager
Judy Herrington, Associate Director
214/590-6185
214/786-7398 Pager
Jason James, Associate Director,
Ambulatory Services
214/590-6656
214/786-2120 Pager
2009
161
Medicine Specialty Clinics

Outpatient services for adult patients including management and

treatment of:
Abnormal kidney function
Allergy immunotherapy injections
Allergy skin testng
Anticoagulation - prevention of blood clotting
Asthma
Cardiac (heart) rhythm disorders
Congestive heart failure
Diabetes and diabetes foot care
Diseases of the endocrine system
Disorders of calcium metabolism
Gastrointenstinal disorders
Heart valve disease
Hyperlipidemia (fat content/cholesterol)
Hypertension/high blood pressure
Liver disease
Lung disease
Neurologic disorders
Non-HIV infectious diseases
Rheumatology
Sarcoidosis (Boecks Sarcoid)
Smoking cessation
Appointments
Diagnostic examinatio scheduling
Finacial information including co-pays
Medication refills
Referrals
Non-patient calls
Appointments
Diagnostic examination scheduling
Financial information including co-pays
Referrals
Key Contacts: None
Congestive Heart Failure Clinic
Lipid Clinic
Sarcoidosis Clinic
Neurology/Epilepsy Clinic
Anticoagulation Clinic (Amelia Court)
Allergy Clinic
Arthritis Clinic
Asthma Clinic
Cardiology Clinic
Chest Medicine Clinic
Diabetes Clinic
Endocrine Clinic
Gastroenterology Clinic
Hypertension Clinic
Infectious Disease Clinic
Liver Clinic
Mineral Metabolism Clinic
Renal Clinic
Smoking Cessation Clinic

Outpatient Clinic
6th & 7th Floors
Amelia Court Building - 1st Floor
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-2234
214/786-3716 Pager
Charlotte Richard, Unit Manager III
214/590-5651
214/786-2093 Pager
2009
162
Midwifery Services
Management and care of low risk pregnant patients in the

community, prenatal clinics and in labor & delivery.
How to access nurse-midwifery services
Non-patient calls
Calls regarding health education
Key Contacts: None
2009
214/590-8379 Main
214/590-2914 Fax
Third Floor
Management Staff:
Janice Lankford, Nurse Midwife

Manager
214/590-6462
214/786-2333 Pager
163
MOM Mobile
Effective June 30, 2007 this service is no longer available.
2009
164
Multi Disciplinary Spine Clinic

214/590-5694
214/590-5685
214/590-5686
214/590-4047

Outpatient Clinic
Second Floor
Evaluation of patients with new back problems with duration

longer than eight weeks
Care of patients with failed multi-operated back
Appointments
Medication refills
Non-patient calls
Appointments
Referrals
Main
Appointments
PHHS Staff Only
Fax
Management Staff:

Registration Supervisor
214/590-5266
Key Contacts: None
2009
165
Neonatal Intensive Care Unit (NNICU)

Level III Neonatal Intensive Care Unit

Care of premature and high risk infants
Circumcisions
Educational support for the family regarding the care of their
infant
Hearing screens
Neonatal resuscitation team attends all high risk deliveries
Newly designed developmental center for continued care of
chronicaly ill infants including computerized lighting and sound
system
Teen mothers support group
Circumcision questions
Parents calling for update on medical and nursing care of
infants
Non-patient calls
Key Contacts:
Staff Coordinator, Vickie Brooks - 214/590-6551
214/590-6500 Main
214/590-2755 Fax
214/590-BABY (2229) Physician
Referral Line
214/590-4001 Continuing Care
Nursery (CCN)
Third Floor
NNICU Rooms N300 - N306
CCN Rooms N360, N365, N368
Management Staff:
Dale Talley, Director of Maternal &

Infants Services
214/590-8680
214/786-3320 Pager
Anne Tudhope, Associate Director
214/590-6774
214/786-2116 Pager
Monique Barksdale, Associate Unit
Manager
214/590-6500
214/786-3504 Pager
Linda Castleman, Associate Unit
Manager
214/590-6507
214/786-8202 Pager
Jennifer Hill, Associate Unit Manager
214/590-6565
214/786-3787 Pager
Monica Wharton, Associate Unit
Manager
214/590-6501
214/786-1392 Pager
2009
166
Neurophysiology (8 South) EEG/Epilepsy/Sleep Center
Inpatient and outpatient testing related to neurological (nervous

systems) conditions.
Procedures include:
EEGs
EMGs (only after a neurology consult)
Epilepsy monitoring
Evoked potential testing
Sleep studies
Patient Calls
Appointments
Directions and testing information (EEG, EMG, Evoked
Potential, Sleep Study)
Information on epilepsy services
Non-patient calls
Information on epilepsy services
Physician referral for admission
Schedule tests/procedures
Test results
214/590-8334 Main
214/590-6936 Fax

Eighth Floor
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-5010
214/786-4567 Pager
Barbara Voth, Manager
214/590-8829
214/786-2358 Pager
Agnes Todd, Technical Supervisor
214/590-8334
214/786-2910 Pager
Key Contacts: None
2009
167
Neurosurgery Clinic
Diagnosis, evaluation and treatment of adult patients with:

Brain tumors
Head trauma
Injuries/diseases of spinal column
Any other head/brain conditions or diseases
214/590-6950 Fax
Outpatient Clinic
First Floor

Appointments
Medication refills
Procedure costs
Non-patient calls
Appointments
Referrals
Management Staff:

214/590-5250
214/786-0900 Pager
214/590-5266
Key Contacts: None
2009
168
Newborn Nursery (NBN)

Level I and II newborn nursery

Circumcisions
Maternal education on newborn care, feeding, safety and
normal development
214/590-4050 Main
214/590-2671 Fax
Circumcision questions
Parents calling for update on medical and nursing care of
infants
Non-patient calls
Doctor to doctor consultations
Lab/procedure results
Key Contacts:
Staff Coordinator, Veatrice Thurman - 214/590-4055
Management Staff:

Infants Services
214/590-8680
214/786-3320 Pager
Pamela Ford, Unit Manager III
214/590-8012
214/786-2547 Pager
Susan Egwuagu, Associate Unit Manager
214/590-4051
214/786-1191 Pager
Grace Joseph, Associate Unit Manager
214/590-4052
214/786-2583 Pager
2009
169
North Texas Poison Center/

Center for Clinical Toxicology
Provides poison information, exposure management advice,

medical consultation, follow-up and documentation of toxic
and non-toxic exposures
Provides Public Education programs for children, students,
healthcare providers and adults
Complimentary educational material available upon request
800/222-1222 Poison Helpline

214/590-9011 Main - PHHS
214/590-5008 Fax
www.poisoncenter.org
Basement
Questions pertaining to poisonings or possible poisonings
Exposures to chemicals, medications and environmental toxins
Non-patient calls
Requests for educational materials
Requests for consults
Requests for lecture speakers
Questions pertaining to poisonings or possible poisonings
Key Contacts:
General Clerk II, Zulema Espinoza - 214/590-9011
Management Staff:
Executive Director (Vacant)

Suzanne Daigle, Associate Director
214/590-1685
214/786-3004
Brett Roth, MD, Medical Director
214/590-1685
Kurt Kleinschmidt, MD, Associate
Medical Director
214/590-1354
Wilfredo Rivera, MD, Associate Medical
Director
214/590-1684
2009
170
Nuclear Cardiology (10 South South)

Perform diagnostic nuclear procedures for inpatients and

outpatients.
Procedures include:
MUGA/Multigated AC
Nuclear perfusion tests
These tests show how well the heart is perfusing and areas of
poor blood flow.
214/590-8395
214/590-7169
214/590-7017
214/590-7166
214/590-6922
Main
Appointments
Telemetry Room
PHHS Staff Only
Fax

Tenth Floor
Management Staff:
Non-patient calls
Appointments
Procedure results (located in CIMS)

214/590-8905
214/786-2468 Pager
Key Contacts: None

214/590-7167
214/786-1795 Pager
Appointments
Procedure questions
2009

214/590-5539
214/786-3079 Pager
171
Nurse Recruitment
Recruitment, interviewing and employment of all nursing staff

Recruitment of Registered Nurses for short-term assignments
through Nurse Agencies
Recruitment, interviewing and employment for Nurse
Internships and Residencies
Processing of Request for Reassignment (transfer) of current
nursing staff
214/590-8992 Main
214/590-8991 Fax
First Floor
Dallas, TX 75235

Non-patient calls
Current nursing staff requesting reassignment (transfer)
Inquiries of employment opportunities for all nursing positions
Inquiries of part-time employment for nursing students
Questions regarding procedure for posting of vacant positions
in hospital
Management Staff:
Capria Dees, Recruitment Manager

214/590-6495
214/786-1732 Pager
Key Contacts:
Administrative Secretary, Talicia Rainey - 214/590-8992

General Clerk III, Robbie Jessie - 214/590-8992
2009
172
Nursing Administration
Maintain all license renewal and CPR records for nursing staff
Provide oversight of hospital operations - evenings, nights and
weekends only
Monitor and coordinate centralized nurse staffing
Provide emergency code response for staffing
After hour inpatient complaints
After hour media calls
Non-patient calls
Questions regarding status of CPR and license renewal for
nursing staff
Key Contacts:
214/590-8962 Main
214/590-6991 Fax
First Floor
Management Staff:
Miriam Sibley, Sr. Vice President &

Chief Nursing Officer
214/590-8100
214/786-2671 Pager
Vicki Joswiak, Associate Director
214/590-2420
214/786-0823 Pager
Exec. Assistant to CNO, Collen Buschbaum - 214/590-8085

General Clerk III, Ida Walker - 214/590-8962
2009
173
Nursing Education
Cardio-pulmonary Resuscitation (CPR) and Advanced Cardiac

Life Support (ACLS) certification/renewal
Continuing Nursing Education programs
Nursing orientation for newly hired nursing staff
Internships/Residency programs include:

Critical Care and Emergency Services Department (ESD)
Nursing Residency
Critical Care & Trauma Nurse Internship
Labor & Delivery Nursing Residency
Neonatal Intensive Care Nursing Residency
Medical/Surgical Nursing Fellowship
Operating Room Nurse Specialty Courses

Non-patient calls
Requests for information on or registration for:
Cardio-pulmonary Resuscitation (CPR) and Advanced Cardiac
Life Support (ACLS) classes
Neonatal Resuscitation
Nurse Internships
Nursing Continuing Education
Nursing Orientation
Nursing Residencies
Patient Care Assistant Continuing Education
Patient Care Assistant Orientation
Patient Care Assistant Training Program
Patient Education Materials
Unlicensed assistive personnel continuing education
214/590-8535 Main
214/590-6757 CPR-ACLS Message
Line
214/590-6947 Fax
Ground Floor
Dallas, TX 75235
Management Staff:
Jacqueline Brock Wilmoth, Director

214/590-8453
214/786-3026 Pager
Barbara Clark Mims, Nurse Internship
Administrative Coordinator
214/590-6752
214/786-2118 Pager
Laura Luecke, Nurse Intership Program
Coordinator
214/590-6753
214/786-2105 Pager
Key Contacts:
Administrative Assistant, Paula Dawson - 214/590-8535

Administrative Secretary, Alvina Rivera - 214/590-8535
Administrative Secretary, Gloria Ford - 214/590-8535
Administrative Secretary, Danyell Kimbrough - 214/590-8535
General Clerk III, Olicia Day - 214/590-8535
2009
174
Nutrition Services
Inpatient meals as ordered by the physician

Snacks, in-between meal feedings, supplemental or enteral
feedings as ordered by the physician
Specialized infant feedings for NNICU & CCN
Nutritional education for inpatient and outpatient visits
Main cafeteria serves breakfast, lunch and dinner for
employees and visitors seven-days a week
Catering services and refreshments as requested by
departments
Cafe Express offers various food and drink items during times
when main cafeteria is not open
Patient Calls
Diet orders
Nutrition consults
Guest trays
Meal services/menu item questions
Outpatient appointments with Dietitians
Non-patient calls
Catering services
Employment opportunities
Food purchases
Menu information
Nutrition information or food facts
Hours of operation for cafeteria and Cafe Express
Key Contacts:
Administrative Assistant, Jacqueline Horsley - 214/590-6806

Administrative Secretary, Dee Bailey - 214/590-6804
214/590-6806 Main
214/590-4624 Nutrition Counseling
Center
214/590-8186 Pt Food Services
214/590-8272 Menu Line
214/590-1656 Cafe Express
214/590-2749 Fax
First Floor
Management Staff:
Celia Krazit, Director
214/590-8178
214/786-8297 Pager
Allison Woulfe, Operations Manager

Finance & Systems
214/590-8748
972/949-6771 Pager
Kristen DeSanto, Operations Manager
Inpatient Clinical Nutrition
214/590-6808
214/786-8554 Pager
Delia Solis, Operations Manager,
Clinical Nutrition - OPC & COPC
214/590-0808
214/786-8360 Pager
Susan Lizaso, Assistant Operations
Manager - Food Buyer
214/590-8741
Patricia Robinson, Assistant Operations
Manager - Catering
214/590-8747
214/786-8551 Pager
Larisa Taras, Assistant Operations
Manager - Production/Cafeteria
214/590-8189
2009
175
Oakwest Health Center (COPC)


Adolescent patients including:
Child Life - play therapy to prepare children for medical
procedures
Laboratory
Patient education
Shots/Immunizations
Social Work
214/266-1450 Main
214/266-1455 Fax
4201 Brook Spring Drive
Dallas, TX 75224
Management Staff:
Kerrie Watterson, Site Administrator

214/266-4392
214/786-5020 Pager
Texas Department of Health (TDH) and Women, Infants &

Children (WIC) personnel available on-site to determine
program eligibility.

Patient Calls
Appointments
Referrals
Non-patient calls
Appointments
Referrals
Key Contacts:
Administrative Assistant, Elmyra Harlan - 214/266-4390

Administrative Secretary, Gladys Garrison - 214/266-4357
2009
176
Oakwest Womens Health Center

Patient Calls
Appointments
Non-patient calls
Key Contacts: None
214/266-1400 Main
214/266-1403 Fax
4201 Brook Spring Drive
Dallas, TX 75224
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Advanced Practice
214/266-0920
214/786-2837 Pager
Joyce Miller, Womens Health Manager
214/266-1404
214/786-1050 Pager
Prenatal Services
214/648-4746
214/648-3280
2009
177
Prenatal health care for high-risk pregnant patients.

Risks include:
Advanced maternal age (pregnant women over 35 years of age)
Diabetes
Family history of birth defects or mental retardation
Hematologic problems
High blood pressure
HIV+
Infectious diseases
Previous C-Section delivery
Previous pregnancy complications - premature birth, abortion,
miscarriage, renal disease, etc.
Renal disease (kidney)
Sexually transmitted disease (STD)
Substance abuse
Appointments
Non-patient calls
Lab/procedure results
Provider referrals to OB Comp/High Risk Pregnancy Clinics
Key Contacts: None
2009
OB Complications/High
Risk Pregnancy Clinics
214/590-6376
214/590-8452
214/590-4070
214/590-4488
Main
Appointments
Fax
Fax

Old Clinic Building
Fourth Floor
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Linda Licata, Director of Nursing &
Advanced Practice
214/590-7418
James Alexander, MD, Medical Director
OB Comp
214/648-4746
High Risk Pregnancy Clinics:
Diabetic Teaching
First Trimester Bleeding
Gestational Diabetes I, II, III & IV
Maternal Child Health HIV+
Maternal Fetal Medicine Consult
(Referrals from private MD for
consultation)
Maternal Serum Alpha Fetoprotein
(MSAFP) Counseling
New OB-High Risk
OB Chronic Hypertension
OB Chronic Hypertension (not on
medication)
OB Complications
OB Infectious Disease - I & II
OB Overt Diabetes
Perinatal Intervention (Pregnant
patients w/substance abuse)
Post Term Birth (Overdue baby)
Preterm Birth I & II
Psych (MD referral only)
Repeat C-Section
178
OB Record Control
Fax or mail pregnancy records to site of prenatal care

Storage and retrieval of patient medical records during
pregnancy
Information on how to access current pregnancy record
Non-patient calls
Requests for pregnancy records from private physicians,
hospital or clinic entities
Key Contacts: None
2009
214/590-5471 Main
214/590-2746 Fax
Third Floor
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Dora Payne, Supervisor, OB Record
Control
214/590-6312
214/786-3304 Pager
179
OB/Gyn Inpatient Ante Partum (Before Delivery)
Care and monitoring of pregnant women experiencing

complications with their pregnancy.
Complications include:
High blood pressure
Diabetes
Multiple gestation
Genetic defects
214/590-7590 Main 5 South

214/590-2663 Fax 5 South
Fifth Floor
Rooms 540 - 554 (5 South)
Management Staff:
Discharged patients with follow-up questions
Glenda Lemons, Director of Nursing &

Advanced Practice
214/590-8303
214/786-0751 Pager
Non-patient calls
Providers checking on patients or returning staffs calls
Test result call backs
LaTosha Allen, Unit Manager III

214/590-1815
214/786-3774 Pager
Key Contacts: None
2009
Catherine Glover, Associate Unit

Manager
214/590-1851
214/786-3449 Pager
180
OB/Gyn Inpatient Post Partum (After Delivery)
Counseling for HIV+ patients

Inpatient medical and nursing care for female patients after
birth
Promote Rooming In - mothers who want their infant in the
room with them
Questions about postpartum care
Non-patient calls
Key Contacts: None
214/590-7340 Main 3 North &

Evaluation Unit
214/590-7345 Main 3 East
214/590-7348 Main 3 West
214/590-7400 Main 4 North
214/590-7472 Main 4 South
214/590-7437 Main 4 East
214/590-2662 Fax 3 North &
Evaluation Unit
214/590-6904 Fax 3 East
214/590-2665 Fax 3 West
214/590-2670 Fax 4 North
214/590-6967 Fax 4 South
214/590-2666 Fax 4 East
Rooms 301 - 317 (3 North)
Rooms 320 - 333 (3 East)
Rooms 360 - 373 (3West)
Rooms 401 - 417 (4 North
Rooms 420 - 433 (4 East)
Rooms 440 - 453 (4 South)
Management Staff:

Infants Services
214/590-8680
214/786-3320 Pager
Mary Moore, Unit Manager III 3 North, 3 North Evaluation Unit &
4 South
214/590-7341
214/786-3191 Pager
Carolyn Gamble, Unit Manager III 3 East & 3 West
214/590-7346
214/786-6299 Pager
Gail Hewitt, Unit Manager III - 4 North
& 4 East
214/590-7458
214/786-0456 Pager
2009
181
24 hour urgent care (pregnant less than 24 weeks and

non-pregnant female problems)
Sexual assault examination for Dallas County
Questions concerning recent visit
Non-patient calls
Calls from area police departments regarding evidence
collection for our alleged criminal assault patients
Hospital staff with questions about patients, lab results,
records, etc.
Key Contacts: None
OB/Gyn Intermediate
Care Center (ICC)
214/590-8145 Main
214/590-2708 Fax

Ground Floor
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Womens Health
214/266-1481
214/786-2837
Linda Cobb, Unit Manager II
214/590-8537
214/786-1233 Pager
Artisha Browder, Associate Unit
Manager
214/590-0294
214/786-0572 Pager
William Griffith, MD, Medical Director
OB/Gynecology ICC
214/648-2390
2009
182
OB/Gyn Sonography
Sonograms and sonographic procedures for pregnant and

non-pregnant women to aid in medical evaluation.
214/590-5556
214/590-8704
214/590-5578
214/590-2727
Main/Appointments
OB Genetics
Reports
Fax
Appointments
Directions to area
Results of sonogram/procedure
Questions regarding scheduled procedures

Fourth Floor
Non-patient calls
Appointments
Results

Womens Health
214/590-8313
214/786-1595 Pager
Key Contacts: None
Management Staff:
Mary Gibbs, Supervisor

214/590-570
214/786-1649 Pager
Diane Twickler, MD, Co-Medical Director
OB/Gyn Sonography
214/648-9107
2009
183
Observation Unit (9 West)

Patients admitted to 9 West for observation while determining

if a full admission is necessary. Length of stays usually less
than 48 hours.
Common diagnosis cared for include:
Abdominal pain
Altered mental status
Asthma
Chest pain
Congestive heart failure (CHF)
Fever of unknown cause
Rule out MI (heart attack)
Status post angioplasty (balloon procedure)
Status post biopsies
Status post cardiac cath procedure
Telemetry monitoring for cardiac patients
Any other medicine diagnosis that requires observation
214/590-7910 Main
214/590-2634 Fax
Ninth Floor
Rooms 960 - 979
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-5010
214/786-4567 Pager
Monica Wolfe, Unit Manager II
214/590-7909
214/786-0941 Pager
Non-patient calls
Inquiries from nursing homes or rehabilitation facilities on
discharge patient placement from Parkland
Parkland
Parkland and community providers with treatment questions
Key Contacts: None
2009
184
Occupational Health Services (OHS)

Provide health screening and counseling to employees, house

staff, Parkland volunteers and various agencies (not patients).
Health history
Cholesterol screening
Shots/Immunizations
TB screening
Specimen collection for pre-employment and probable cause
drug screening
TB mask fitting
Needlestick, blood and body fluid intervention
Drug/alcohol programs
Communicable diseases information and testing
Prevention programs - flu vaccines, blood pressure screening,
hepatitis vaccines
214/590-8121 Main
214/590-2489 Fax
Dallas, TX 75235
Management Staff:

214/590-8351
214/786-0497 Pager

Non-patient calls
Appointments
TB screening
Communicable disease information and testing
Needlestick information and follow-up
Shots/Immunizations
Health-related community events
Specimen collection for probable cause drug screening and
treatment programs
Key Contacts:
Administrative Assistant, Mirna Bernal - 214/590-6275
2009
185
Occupational Therapy (OT)

Evaluation and treatment of individuals with injuries or medical

conditions to:
Promote independence in activities of every day living
Prevent disability
Image Enchancement Program for burn survivors
The Image Enhancement Program provides:
Training in application of corrective cosmetics
Behavioral skills training for re-entry into the community
including how to handle comments or looks from people
Referrals for obtaining make-up
Appointments
Image Enhancement Program questions
Referrals
Services offered
Questions about treatment program
214/590-2791 Fax
First Floor
Management Staff:
Jennifer Burns, Director

214/590-6847
214/786-0350 Pager
Maynard Semmler, Chief Occupational
Therapist
214/590-6818
214/786-2640 Pager
Mona Frazier, Unit Manager II
214/590-7801
214/786-0883 Pager
Non-patient calls
Appointments
Image Enhancement Program questions
Referrals
Services offered
Questions about treatment program
Key Contacts:
Administrative Assistant, Rosa Garces - 214/590-6846
2009
186
Office of the CIO

Develop and manage IT plan for PHHS

Assist PHHS and users in determining IT needs
Manage IT projects
Manage outsourcing contract
Oversee information security
214/590-5065 Main
214/590-4344 Fax
214/590-0558 Fax
Chase Bank Building
Dallas, TX 75235
Non-patient calls
Requests for minor projects for IT functions & Project
Management Methodology
Requests for IS access to IT areas
Computer access and termination issues
Reporting of computer viruses
Information Security training
IT Outsourcing
Key Contacts:
Executive Assistant, Ursula Jordon 214/590-5065

Executive Assistant, Marilyn Carmichael - 214/590-0204
Administrative Assistant, Elsa Guerrero 214/590-0555
Administrative Assistant, Vicki Ponichtera 214/590-0201
2009
Management Staff:
Jack Kowitt, Sr. Vice President & Chief

Information Officer
214/590-0518
Nancy Folz-Murphy, Deputy CIO
214/590-0240
Alan Greenslade, Chief Technology
Officer
214/590-0903
187
Oncology & Chemotherapy Clinic

Palliative care - handling end-of-life issues

Provide a variety of cancer-related therapies to primarily
medical and surgical oncology patients including - bone marrow
biopsy, chemotherapy, blood transfusions
Support group information - wigs, literature and cancer-related
counseling
Appointments
Cancer-related questions
End-of-life palliative care
Referrals
Pre & post-operative care questions
Questions/problems after discharge following chemotheraphy
treatment
Non-patient calls
Appointments
Medical records
Referrals
Key Contacts: None
2009
214/590-5416 Fax
Outpatient Clinic
Second Floor
Management Staff:
Deborah L. Fleming, Director

214/590-6656
214/786-2093 Pager
Patrice Robinson, Patient Registration
Supervisor
214/590-4238
214/786-3681 Pager
Areas of Oncology &

Chemotheraphy Clinic:
Breast Evaluation Clinic

Breast Oncology Clinic
Chemotherapy Clinic
Oncology Clinic
Palliative Care Clinic
Suspected Bronchogenic Carcinoma
Clinic
188
Oncology Inpatient (7 East)

Palliative care - handling end-of-life issues

Provide a variety of cancer-related therapies to primarily
medical and surgical oncology patients including - bone marrow
biopsy, chemotherapy, blood transfusions
Support group information - wigs, literature and cancer-related
counseling

Appointments
Referrals
Non-patient calls
Appointments
Medical records
Referrals
214/590-7735 Main
214/590-2628 Fax
Seventh Floor
Rooms 720 - 732
Management Staff:

214/590-5539
214/786-3079 Pager
Deborah Fleming, Director
214/590-6656
214/786-2093 Pager
Jane Houston, Unit Manager II
214/590-7736
214/786-3508 Pager
Key Contacts: None
2009
189
Operations Support
Financial liaisons between Finance and Operations

Assist departments with individual budgets in determining
variances from month to month and for budget year
Develop standards, protocols and procedures to determine if
new line of business will be added, how items are budgeted,
procedures for presenting non-budgeted items for approval
Cost Benefit and Return on Investment (ROI) analysis
Monitor operating and capital expenditures

Non-patient calls
Budget process questions/issues
214/590-1554 Main
214/590-0328 Fax
Second Floor
Dallas, TX 75235
Management Staff:
Director (Vacant)
Key Contacts:
Administrative Assistant - 214/590-1554
2009
190
Ophthalmology Clinic
Comprehensive medical examination and treatment of the eye.
Appointments
Eyeglass prescription or refill
Medication prescription or refill
Supplies
Non-patient calls
Appointments
Financial information including co-pays and cost of services
Medical records
Key Contacts:
Areas of Ophthalmology Clinic:
214/590-5591 Main
214/590-5091 Fax
Outpatient Clinic
Fourth Floor
Management Staff:

214/590-6059
214/786-1265 Pager
Derek Thomas, Unit Manager II
214/590-5447
214/786-8357 Pager
Rikki McNeil, Patient Registration
Supervisor
214/590-1564
214/786-2005 Pager
Contact Lens Clinic

ER Follow-up
External Disease Clinic
General Eye Clinic
Glaucoma Clinic
Humphrey & Goldmann Visual Field Clinic
Laser Clinic
Low Vision I & II
Minor Surgery Clinic
Neuro-Ophthalmology Clinic
New Eye Clinic
Photography Clinc
Plastics Clinic
Pre/Post-Operative Clinic
Pterygium
Retinal Clinic
Strabismus Clinic
Uveitus Clinic
2009
191
Oral Surgery Clinic

Services include diagnosis and treatment of:

Mouth/oral/facial pain
Infections of the face and neck with dental causes
Suspicious mouth lesions
Face and jaw abnormalities
Dental/facial deformities
Minor mouth/dental trauma
Appointments
Non-patient calls
Appointments
Medical records
214/590-5606 Main
214/590-0737 Fax
Outpatient Clinic
Fifth Floor
Management Staff:

214/590-6059
214/786-1265 Pager
214/590-5703
214/786-3923 Pager
Rikki McNeil, Patient Registration
Supervisor
214/590-1546
214/786-2005 Pager
Key Contacts:
2009
192
Orthopedic Clinic
General orthopedic care for patients over 13 years of age

including:
Cast/splint application and removal
Consultation for function loss, deformity, muscle, joint, bone,
tendon, arthritis, infections, tumor, metabolic, or
developmental disease and congenital abnormalities
Follow-up care for fractures (except skull, rib, and sternum)
Joint pain/fluid accumulation following injury/trauma
Pelvic and acetabular fractures
Sports injuries

Appointments
Medication refills
Procedure costs
Non-patient calls
Appointments
Referrals
214/590-5524
214/590-5218
214/590-5727
214/590-0783
Main
Appointments
PHHS Staff Only
Fax

Second Floor
Dallas, TX 75235
Management Staff:

214/590-6059
214/786-1265 Pager
214/590-5250
214/786-0900 Pager
214/590-5266
Key Contacts:
2009
193
Outsource Management
Outsourcing of patient accounts

Collection agency monitoring (bad debt)
Account recalls
Account research
Agency reports
Annual audits
Statement audits
214/266-2652 Main
214/266-2901 Fax
Suite 500
Dallas, TX 75247
Management Staff:
Non-patient calls
Requests from collection agencies for patient related
documents - Explanation of Benefits, Itemized Statement,
Medical Records, Settlement Agreements
Customer Service Department for credit bureau issues and
recall issues
Isiah Ballard, Supervisor

214/266-2652
214/786-4069 Pager

Director
214/266-2779
214/786-5768 Pager
Key Contacts:
Adaministrative Assistant, Kasundra Reece - 214/266-2640

2009
194
Pain Clinic
Diagnosis and treatment of chronic pain problems for adult

patients including:
Epidural steroid injections
Nerve blocks
Other regional therapies
Possible use of Transcutaneous Electrical Nerve Stimulation
(TENS) unit
Relaxation methods for patients
Trigger point injections

Appointments
Medication refills
Procedure costs
Non-patient calls
Appointments
Referrals
214/590-5233 Main/Appointments/
Medication
214/590-6950 Fax
Second Floor
Dallas, TX 75235
Management Staff:

214/590-6059
214/786-1265 Pager
214/590-5250
214/786-0900 Pager
214/590-5266
Key Contacts:
2009
195
Paint Shop
Furniture painting/refinishing
Interior painting
Stenciling
Traffic painting (pavement striping, curb painting, etc.)
Wall repair
214/590-5127 Main
214/590-2763 Fax
Lofland Warehouse
2130 Lofland Street
Dallas, TX 75235
Non-patient calls
All painting-related questions and requests
Key Contacts:
Management Staff:
Rudy Perez, Interim Director

214/590-5116
214/786-7370 Pager
214/590-5122
214/786-8146 Pager
Jesse E. Majors, Paint Foreman
214/590-5127
214/786-8138 Pager
2009
196
Parking Services
214/590-1789 Main
214/590-6825 Cashier Office
214/590-6944 Fax

First Floor
Dallas, TX 75235
Issue employee parking cards for ER, Lofland, Motor Street

garages, Lingo and Amelia Court parking lots
Non-patient calls
Employee parking card or garage issues
Key Contacts:
Parking Coordinator, David Gonzalez - 214/590-1789
Management Staff:
Dan Mergen, Director
214/590-8045
214/786-3260 Pager
2009
197
Parkland Center for

Internal Medicine (PCIM)
Primary and urgent health care and referral services for Adult
and Geriatric patients including:
Diabetic education
Laboratory
Nutritional education
Patient education
Pharmacy
Physical examinations
Preventive health care maintenance
Referral to specialty clinics
Shots/immunizations
Social work services

Appointments
Nursing assessment
Medical supplies
Referrals
Test results
Non-patient calls
Referrals
Test results
Key Contacts: None
214/590-5691
214/590-5693
214/590-5669
214/590-8804
Main
Main
Appointments
Fax
214/590-5629
214/590-5617
214/590-5627
214/590-5796
Red Team
Blue Team
Yellow Team
Green Team

Outpatient Clinic
Seventh Floor
Management Staff:

214/590-2234
214/786-3716 Pager
Charla Edwards, Unit Manager II
214/590-5575
214/786-1881 Pager
Angela Freeney, Patient Registration
Supervisor
214/590-5987
214/786-1355 Pager
Areas of PCIM:
Diabetic Education Clinic

Dietary Clinic
Nursing Follow-up Clinic
Pharmacy Clinic
Pre-op Evaluation Clinic
Primary Care Clinic
Urgent Care Clinic
2009
198
Parkland Community Health Plan (PCHP)

214/266-2100 Main
Managed care organization connecting the communitys uninsured 214/266-2150 Fax

population to programs and services designed specifically for them
including Medicaid Managed Care and the Childrens Health
Stemmons Place
Insurance Program (CHIP).
Responsible for the oversight and and operation of:
Parkland HEALTHfirst - Medicaid Managed Care product
Parkland KIDSfirst - CHIP product
2777 Stemmons Freeway

Suite 1750
Dallas, TX 75207
Management Staff:
Non-patient calls
Physicians, hospitals and other providers related to PCHP
contracts and networks
Regulatory agencies - Texas Department of Health,
Department of Health and Human Services, Texas Board of
Insurance, etc.
Third Party Administrators
Joanne Tenery, Member Relations

Manager
214/266-2109
877/320-3736 Pager
Key Contacts:
Administrative Secretary, Florinda Hernandez - 214/266-2136
Timothy Bahe, Executive Director

214/266-2103
877/318-7826 Pager
Patricia Carney, Provider Relations

Manager
214/266-2121
877/305-0581 Pager
Barry Lachman, M.D., Medical Director
214/266-2104
888/674-8438 Pager
2009
199
Parkland Foundation
Assistance with fund-raising through federal and state

grants, foundations, corporations and individuals
Grant proposal writing
Publication of Pillar Newsletter and Annual Report
Financial record keeping for Parkland Foundation
Monitoring and management of grants for Parkland
214/266-2000 Main
214/266-2050 Fax
Stemmons Place
2777 Stemmons Freeway
Suite 1700
Dallas, TX 75207

Non-patient calls
Donations, memorial or gift acknowledgements to Parkland
hospital or Woodlawn Project
Fundraising or special events
Gift designation from patients/families to Parkland
physicians/nurses/staff
Grant development
General ledger account balances
Grants contracts
Questions pertaining to Foundations financial records and
audits
Requests for fund balances
Requests for grant information
Status of Foundation disbursement checks
Key Contacts:
Management Staff:
David E. Krause, President & CEO

214/266-2008
214/786-2649 Pager
Melissa Atkinson, Vice President,
Community Strategy/Gift Planning
214/266-2004
Janet Harrison, Vice President,
Development
214/266-2006
Anne Leary, Vice President, Principal
Gifts & Campaign
214/266-2013
214/786-0041 Pager
Executive Assistant (D. Krause), Mamie McMillian - 214/266-2009

Beth Broyles, Chief Communications
Executive Assistant, Shaniqua Brown - 214/266-2007
Officer
Administrative Assistant, Kathy Rose - 214/266-2024
214/266-2001
Foundation Assistant, Lilly Siakasone - 214/266-2000
214/786-1918 Pager
Marilyn Barnes, Director of Account/
IT Foundation
214/266-2014
Deidre Dowd Bacala, Director of Donor
Relations & Annual Programs
214/266-2011
Jill Hassmann, Director, Development &
Foundation Operations
214/266-2010
2009
200
Parkland HEALTHfirst/
Medicaid Managed Care
The Medicaid Managed Care product provided by Parkland

Community Health Plan for eligible needy persons and their
children in the following counties:
Dallas
Ellis
Kaufman
Rockwall
Hunt
Collin
Navarro
888/672-2277 Main
(Member Services)
800/964-2777 Texas Dept. of

Health & Human Services
Commission STAR Helpline
(Eligibility, Application, Enrollment,
Plan Selection & Change)
Questions related to HEALTHfirst plan
Eligibility
Application
Enrollment or re-enrollment
Plan selection or change
Non-patient calls
Physicians, hospitals and other providers related to Parkland
HEALTHfirst contracts and network
Regulatory agencies - Texas Department of Health, Department
of Health and Human Services, Texas Board of Insurance, etc.
Key Contacts: None
2009
201
Parkland HEALTHplus Operations

Serve as resource to Customer Service and all Parkland sites

of care regarding Parkland HEALTHplus.

Non-patient calls
Parkland staff with any questions regarding program
Key Contacts:
Administrative Assistant, Winnekta Miller - 214/590-6073
2009
214/590-2878
214/590-4900
214/590-2878
214/590-2811
Main
Customer Service
Eligibility Center
Fax

Dallas, TX 75235
Management Staff:
Daniel Tapia, Associate Director

214/590-6013
214/786-2770 Pager
202
Parkland KIDSfirst/
Childrens Health Insurance Program (CHIP)
The Childrens Health Insurance Program (CHIP) product

provided by Parkland Community Health Plan for Texas families
with uninsured children. It is designed for families who earn too
much money to qualify for Medicaid, yet cannot afford to buy
private insurance for their children.
CHIP coverage provides eligible children with coverage for a full
range of health services including:
888/814-2352 Parkland
KIDSfirst Main (Member Services)
877/543-7669 CHIP Texas Health &
Human Services Commission
(Eligibility, Application, Enrollment,
Re-enrollment, Plan Selection)
Regular checkups
Immunizations
Prescription drugs
Lab tests
X-rays
Hospital visits, etc.
Patient/Family calls - Plan members

Eligibility
Application
Enrollment or re-enrollment
Plan selection
Non-patient calls
Physicians, hospitals and other providers related to CHIP
contracts and networks
Regulatory agencies - Texas Department of Health, Department
of Health and Human Services, Texas Board of Insurance, etc.
Key Contacts: None
2009
203
Parkland Perk
Sell a variety of food and drink items for employees, patients and
visitors, including:
Coffee (Regular & specialty)
Juice
Cookies
Donuts
Bagels
Popcorn
Hot dogs
Nachos
Pizza
Smoothies

Patient/Family calls Hours of operation
Item availability and cost
214/590-0789 Main
214/590-6107 Fax
Ground Floor @ Emergency Room
Entrance
Management Staff:
Lisa P. Little, Director
214/590-8827
214/786-7538 Pager
Beverley Wilson, Manager

214/590-6139
Jeanne McKinney, Supervisor
214/590-0789
Non-patient calls
Hours of operation
Item availability and cost
Key Contacts: None
2009
204
Parkland Precious Photos

Handle all aspects of newborn baby photos - take pictures,

develop and deliver
Personalized items including calendars, mugs, key-chains and
photos
214/590-8852 Main
214/590-2724 Fax
First Floor - Volunteer Office
Hours of operations
Location
Product information and prices
Non-patient calls
Hours of operation
Location
Product information and prices
Past newborn photos
Management Staff:
214/590-8827
214/786-7538 Pager
DeIra Lacy, Supervisor

214/590-8915
214/786-7443 Pager
Key Contacts: None
2009
205
Pastoral Care
Care of the dying - anointing of the sick, prayer

Claiming valuables of deceased patients
Preparation of death certificates
Ethics issues - withdrawal of life support, continuation of
care, health care proxy
Funeral home information
Grief, religious, spiritual and crisis support for staff,
patients and their families
Information on Advance Directives - Living Will, Medical
Power of Attorney
Locating patients brought to Parkland
Requests for bibles and religious reading materials
Requests for pastoral care visits by patients/family members
214/590-8512 Main
214/590-2620 Fax
First Floor
Management Staff:
Linda Wilkerson, Director

214/590-8790
214/786-8293 Pager
Patient/Family and Non-patient calls

Care of the dying - anointing of the sick, prayer
Claiming valuables of deceased
Ethics issues - withdrawal of life support, continuation of
care, health care proxy
Funeral home information
Grief, religious, spriritual and crisis support for staff,
patients and their families
Information on Advance Directives - Living Will, Medical
Power of Attorney
Locating patients brought to Parkland
Requests for bibles and religious reading materials
Requests for pastoral care visits by patients/family members
Key Contacts:
Administrative Assistant, Janie Delgado - 214/590-8512
2009
206
Pathology
Provides caregivers with critical diagnostic information used

in patient diagnosis and treatment
Performs screening and comprehensive testing on blood, body
fluids and tissue specimens
Patient/Family calls to various labs

Blood donations including autologous or directed donations
Information related to blood transfusions
Instructions for lab sample collections
Non-patient calls to various labs with questions or requesting
information about:
Blood donations
Blood products
Blood typing
Lab results
Lab testing - what container to use, where to send it, what
requisition to use, where results are, etc.
Specimen collection and handling
Tissue specimens
Transfusions
Key Contacts:
Administrative Assistant, Marla Armstrong - 214/590-8964

Administrative Secretary, Rajan Joseph - 214/590-5414
Administrative Secretary, Amelia Villalta - 214/590-8662
214/590-8662
214/590-6693
214/590-8545
214/590-8571
Pathology Admin
Morgue
Morgue After Hrs
Flow Cytometry &
Humoral Immunology
214/590-5227 Lab Central
214/590-5426 Microbiology
214/590-6687 Outpatient Lab
214/590-2922 Path Client Services
214/648-0203 Special Coagulation/
Bone Marrow Lab
214/590-8211 Transfusion
214/590-8237 Anatomic Pathology
214/590-0362 Autopsy
214/590-8743 Cytology Lab
214/590-8237 Histology Lab
214/590-8686 Surgical Pathology
214/590-8691 Gross Room
214/590-6918 Fax
Ground, Second & Fourth Floors
Management Staff:
Debbie Perrault, Director

214/590-8645
214/786-0965 Pager
Gretchen Vinson, Associate Director
214/590-8573
214/786-1268 Pager
Nancy Lee, Associate Director
214/590-8645
214/786-0448 Pager
Sandy Sloan, Clinical Department
Systems Manager
214/590-6632
214/786-6353 Pager
2009
207
Patient Access Center

Coordinate and schedule specialty care appointments as

requested by:
Community agencies
Jails and detention centers
Outside medical providers and hospitals
Parkland primary care providers
Selected inpatient unit discharge appointments
Ensure the appropriate use of Parkland services and resources.
Screen out of county patients and verify funding
Identify alternate sources of care for non-funded out of
county patients
Approval of Ambulatory & Day Surgery visits for out of
county patients
Screen self pay patients for medical necessity
Identify funding sources for self pay patients
Refer patients back to primary care providers in specific
community of residence
Obtain authorization/pre-certification for Parkland
HEALTHplus and Medicaid managed care patients seen in clinic
Manage referrals from outside providers to determine medical
needs of patients, financial resources and appropriate clinic
services
Verification of third party payor source
Appointment scheduling to specialty clinics when instructed
by primary care provider to call
Discharged patients instructed to call for appointments
Out of county patients requesting Parkland services
214/590-2810 Out of County
214/266-8709 Outside Dr to Dr
Referrals
214/266-2606 Fax
Fourth Floor
Dallas, TX 75247
Management Staff:
Reba Hadley, Director of Nursing

214/266-2570
214/786-1200 Pager
Dinah Chu, Unit Manager II
214/266-2602
214/786-8411 Pager
Earnestine Savage, Clerical Supervisor
214/266-2573
214/786-7430 Pager
Eulanda Henderson, Clerical Supervisor
214/266-2748
Non-patient calls
Patient referrals from outside agencies/clinics
Identification and contact information for outpatient clinic
case managers
Key Contacts:
Administrative Assistant, Demetra Jackson - 214/266-2571
2009
208
Patient Admissions and Registration

Charge estimates for procedures, surgeries and admissions

Provide financial counseling, registration, pre-registration,
verification of benefits and pre-certification of patients for
inpatient and outpatient care
Financial Counseling:
Parkland HEALTHplus information, screening and certification
Financial classification determination
Issue outpatient clinic cards
Inpatient financial screening and classification
Medicaid screening and application assistance
Texas Department of Human Services (TDHS) referrals for
Medicaid
Eligibility screening and referral for all government programs
Assist patients with applying for appropriate funding sources
Referrals to outside third party eligibility companies
Financial counselor follow-up with unfunded patients
Billing inquiries - assist patients with questions about charges
Pre-Admissions (non-emergent)
Day Surgery and Inpatient admissions
Financial screening
Verification of healthcare benefits prior to date of admission
Collection of patient co-payments and other required fees
Authorization/pre-certification for procedures
Charge estimates for procedures/admissions
Eligibility requirements for funding plans
Insurance verification requests
Medicaid/TDHS information
Parkland HEALTHplus information
Patient financial classification questions
Referrals to third party eligibility companies
Non-patient calls
Charge estimates for procedures/admissions
Eligibility requirements for funding plans
Insurance verification requests
Medicaid/TDHS information
Parkland HEALTHplus information
Patient financial classification questions
Referrals to third party eligibility companies
Key Contacts:
Administrative Assistant, Winnie Miller - 214/590-6073
2009
214/590-6073
214/266-2500
214/590-6877
214/590-5210
214/590-8925
214/590-2878
214/590-8986
214/590-2811
214/266-2565
Main Hospital
Main Mockingbird
PHP Information
Outpt Lobby
ER (24 Hours)
Eligibility Ctr
Inpt Counseling
Fax Hospital
Fax Mockingbird

First Floor
Dallas, TX 75247
Management Staff:
Bob Reed, Director, Patient Financial

Services Registration
214/590-0096
214/786-0346 Pager
Bart Ensley, Associate Director, Patient
Registration
214/266-2565
214/786-1554 Pager
Daniel Tapia, Associate Director,
Financial Counseling/Eligibility
214/590-6013
214/786-2770 Pager
Sophia Belaineh, Manager,
Pre-Registration/Insurance Verification
214/266-2565
214/786-1223 Pager
Bethanne Keating, Manager, Eligibility
Support Centers & Inpatient/MST
214/590-1659
214/786-7775 Pager
Della Simmons, Manager, Inpatient &
Follow-up
214/590-8543
214/786-2621 Pager
209
Patient Billing & Collections

Billing of patient charges

Collection of patients bills
Customer Service
Payment posting
Outsourcing of patient accounts
Refunds
214/590-4900 Main
214/266-2882 Fax
Suite 500
Dallas, TX 75247
Management Staff:
Non-patient calls Hospital personnel regarding patient financial matters including:

Billing & Collections procedures
Payment posting & refund processes
Parkland HEALTHplus program inquiries
Collection agency interaction
Karen Jenkins, Director, Collections

214/266-2817
877/216-6724 Pager
Key Contacts:

Administrative Assistant, Joy Totton - 214/266-2640
Mary Lea-Holmes, Director, Billing

214/266-2661
214/786-7367 Pager
Michael Ballew, Director, Revenue

Strategy
214/266-2625
214/786-7561 Pager
John Sam, Associate Director, A/R
Automation
214/266-2415
Steve Dillon, Associate Director, Cash
Applications & Reporting
214/266-4840
Director, Collections
214/266-2779
JoAnn Padilla, Manager, Billing
Non-Government
214/266-2783
Shana Garrett, Manager, Billing
Government
214/266-2812
Martha Martinez, Manager, Cash
Applications
214/590-5950
214/786-3307 Pager
Katie Allen, Manager, Customer Service
214/266-2786
214/786-0383 Pager
Kelli Shelton, Manager, Refunds
214/266-2705
Cheryl Ross, Manager, Cashiers
214/590-5950
2009
210
Patient Navigator Program

Assists inpatients discharged from Parkland by ensuring that

the patient:
Understands discharge instructions
Is enrolled in a health plan
Has initial discharge medication needs addressed
Has follow-up care scheduled
Has transportation from hospital upon discharge

Discharge transportation
Non-patient calls
Advising of or request transport to discharge lounge
Key Contacts:
214/590-1160 Main
214/590-2724 Fax
Inpatient Discharge Lounge
First Floor
Management Staff:
214/590-8827
214/786-7538 Pager
Jeanette Antunez, Manager

214/590-1160
214/786-0353 Pager
2009
211
Patient Relations
Serves as advocate for patients regarding hospital services

Medical interpretation for staff and patients in various
languages
Patient/visitor representative for complaints or problems
Written translations of discharge instruction for patients
Communication problems regarding policies, services and system
Patient Bill of Rights - explain patients rights
Requests for interpretation - verbal and sign language
Patient representative for any type of complaint or access to
the system
Visitor/communication form (complaints)
Americans with Disabilities Act (ADA)
Non-patient calls
Family intervention to explain cultures and insuring patients
rights are met
Patient Bill of Rights - explain patients rights
Requests for interpretation
Requests for inhouse access to equipment for the hearing
impaired
214/590-8945 Main & Complaints

214/590-8944 Language
Assistance Requests
214/969-5585 Merritt
Interpreting (Deaf)
21000 Telephonic Interpreting
Services
214/590-4477 Fax
First Floor
Management Staff:
Deborah Moore, Manager

214/590-6843
214/786-7160 Pager
Key Contacts:
Administrative Secretary, Linda King - 214/590-8945
2009
212
Patient Transportation
Transportation assistance for patients within the hospital

Transportation for patients being admitted to or discharged
from the hospital or unable to walk
Provide directions to patients/visitors at corridor crossing on
first & second floors and OR Waiting Room
Staffing of information booths located by the Gift Shop,
and Emergency Room
214/590-0098 Main
214/590-2255 Transport Requests
214/590-1604 Patient Tracking
System
214/590-7033 Fax
Basement

Non-patient calls
Requests for wheelchair transportation to clinics, units and
departments
Key Contacts: None
Management Staff:
214/590-8827
214/786-7538 Pager
Maria Contreras, Supervisor

214/590-7070
214/786-2016 Pager
Charles Ford, Supervisor
214/590-7070
214/786-3857 Pager
2009
213
Payroll Processing
Process payroll of hospital staff

Serve as contact for PeopleSoft Time & Labor Group Editors
regarding edits or payroll processing - including payroll
corrections and special check requests for hospital employees
PeopleSoft Time & Labor editor access/changes

Non-patient calls
Any questions regarding PeopleSoft Time & Labor or payroll
processing - including payroll corrections, special check
requests
PTO questions
Request for PeopleSoft Time & Labor editing access
Key Contacts:
Payroll Administrator, Christi Espino - 214/590-1553

Sr. Payroll Analyst, Carolyn Nelson - 214/590-4152
Sr. Payroll Analyst, Linda Medlock - 214/590-4111
Sr. Payroll Analyst, Lashanda Whitaker - 214/590-4132
2009
214/590-4152 Main
214/590-4175 Fax
Second Floor
Dallas, TX 75235
Management Staff:

214/590-4128
214/786-6706 Pager
Cindy Sullivan, Payroll Manager
214/590-4147
214/786-8167 Pager
214
Pediatric Nurse Practitioner Services

Nurse Practitioners provide medical management for:

Newborns in Newborn Nursery and Level II Nursery
Critically ill and premature infants in Neontal Intensive Care
Unit (NNICU)
Preparation for discharge of infants in Neonatal Intensive
Care Unit (NNICU)

Non-patient calls
Provider to provider updates and consultation
Key Contacts: None
214/590-8382 Main
214/590-2671 Fax
Fourth Floor
Management Staff:

Infants Services
214/590-8680
214/786-3320 Pager
Staci Nathan, Nurse Practitioner
Manager
214/590-8487
214/786-7827 Pager
Janet Cover, Nurse Practitioner
Manager
214/590-6504
214/786-2888 Pager
2009
215
Pediatric Primary Care Center (COPC)


Adolescent patients including:
Laboratory
Patient education
Sports physicals
Radiology
Immunizations
Social Work

Appointments
Referrals
214/266-0113 Fax
Suite 101
Dallas, TX 75235
Management Staff:
Albert Esparsen, II PhD, Site

Administrator
214/266-0552
214/786-0665 Pager
James Kennedy, MD, Lead Physician
214/266-0119
Debbie Wilson-Lewis, Lead Nurse
214/266-0311
Non-patient calls
Appointments
Referrals
Requests for volunteers for health-related community events
Key Contacts:
Administrative Assistant, Julie Miller - 214/266-0550

Administrative Secretary, Mary Ojeda - 214/266-0551
2009
216
Work with department/area management to evaluate and

improve the quality of care provided to patients
Facilitate Sentinel Event Investigation
Investigate reports of patient/visitor injury (Patient Safety
Net)
Serve as staff consultants to minimize risk of liability
Medical device tracking and reporting
Resource for Nursing Peer Review and Nurse Practice
Chart audit/data collection

Non-patient calls
Hospital staff regarding quality issues
Clinic providers with questions about disease management
program protocols
Reports of injuries to patients/visitors
Assistance with difficult patient/family member where there
is a concern of liability and/or threat to sue
Product recall/safety alerts
Reports of technical, organization or human factors that may
create (or have created) problems for safe, quality
healthcare delivery
Medical device tracking
Key Contacts:
Executive Assistant, Josi Chavira - 214/590-1780

Administrative Assistant, Dianna Nava - 214/590-0359
2009
214/590-0359 Main
214/590-0369 Fax
First Floor
Dallas, TX 75235
Management Staff:
Julia Napper, Director

214/590-0356
214/786-7224 Pager
Angelique Ramirez, MD, Medical Director
214/590-4842
214/786-8844 Pager
Jennifer Bentley, Associate Director,
Quality & Clincial Excellence
214/590-0390
Kristin Bilkey, Associate Director,
Quality & Clinical Excellence
214/590-1184
Marisa Valdes, Associate Director,
Quality & Clinical Excellence
214/590-4227
214/786-2130 Pager
217
Pharmacy Services
Provide medication for Parkland Health & Hospital System

patients and employees.
Drug therapy questions (how to properly take the drug)
Issues on legal filling of prescriptions
Questions about Medicare Part D or Pharmacy Assistance
Program
Non-patient calls
Drug therapy questions (how to properly take the drug)
Issues on legal filling of prescriptions
Key Contacts:
Administrative Assistant, Bernedetta Hayden - 214/590-0111

Administrative Assistant, Dee Nickens - 214/590-5188
Administrative Assistant, Patricia Roy - 214/590-4157
214/590-8714 Administration
214/590-6917 Fax Administration
214/590-2859 Central Pharmacy
(Employees Only - New & Refills)
214/590-8711 Central Pharmacy
(ER/Inpt Discharge Meds Only No Refills)
214/590-6120 Prescription Center
(Refills for Amelia Court, ER &
Inpt Discharge, Medicare Part D,
OPC)
214/266-4310 Bluitt-Flowers
214/266-0640 deHaro-Saldivar
214/266-1072 East Dallas
214/266-0662 Garland
214/266-1760 Southeast Dallas
214/590-0488 Medicare Part D
Questions
Basement (Administration)
Management Staff:
Vicki Crane, Sr. Vice President

214/590-8292
214/786-7378 Pager
Vivian Johnson, Director
214/590-8299
214/786-3268 Pager
Thomas Renshaw, Associate Director
214/590-4381
214/786-1870 Pager
Jabeen John, Associate Director, Jail
214/590-8062
214/786-3827 Pager
Maurice King, Associate Director, COPC
214/266-1684
214/786-2893 Pager
Larry Scurria, Coordinator, Refill Center
214/590-2881
214/786-3016 Pager
Barry Hull, Clinical Drug Usage Analyst
214/590-8205
888/698-1883 Pager
2009
218
Physical Medicine
Stroke/Rehabilitation - Outpatient
Comprehensive evaluation and needs assessment for patients

referred for rehabilitation services
Primary patient population includes:

Stroke patients and those with neuromuscular diseases
Brain-injuries
Spinal cord injury
Musculoskeletal disorders.

Appointments
Medication refills
Non-patient calls
Appointments
Referrals
Key Contacts:
2009
214/590-5694
214/590-5685
214/590-5686
214/590-4047
Main
Appointments
PHHS Staff Only
Fax

Outpatient Clinic
Second Floor
Management Staff:

214/590-6059
214/786-1265 Pager
214/590-1307
214/786-0243 Pager
Supervisor
214/590-1110
214/786-0228 Pager
219
Physical Therapy (PT)

Treatment of disorders caused by illness or injury using

physical agents and methods to assist in rehabilitation and
restoring normal function
Patient and family education
Therapy includes use of:

Air
Cold
Electricity
Exercise with or without assistive devices
Heat
Light
Massage
Mobilization
Sound
Water

Appointments
Services offered
214/590-8139 Main
214/590-2229 Hydrotherapy
Appointments
214/590-2594 Physical Therapy
Appointments
214/590-2791 Fax
First Floor
Management Staff:

214/590-6847
214/786-0350 Pager
Donna Crump, Physical Theraphy
Manager
214/590-2562
214/786-2588 Pager
Non-patient calls
Appointments
Information for clinicians regarding patients receiving therapy
services - update on patients progress
Referrals
Services offered
Key Contacts:
2009
220
Physician Recruitment
214/590-1547 Main
Recruitment of all physicians for primary care and community

866/337-9998 Recruitment
clinics
214/590-1403 Fax
Recruitment of Certified Registered Nurse Anesthetists (CRNA)

Non-patient calls
Physicians/search firms inquiring about employment
opportunities at Parkland
Key Contacts:
Administrative Assistant, Shanequa Randle - 214/590-1398

Second Floor
Dallas, TX 75235
Management Staff:

214/590-1282
888/371-6267 Pager
Kim Akinwande, Director
214/590-1393
888/820-4647 Pager
2009
221
PICC Services
Provide specialized services related to peripherally inserted central catheters (PICC lines).
PICC line insertion and placement verification for inpatients
Monitoring and problems associated with long-term PICC line
care

214/590-1384 Main
214/590-0934 Fax
Sixth Floor - 6SS
Management Staff:

214/590-5539
214/786-3079 Pager
Non-patient calls
Requests for insertion, assessment, infusions and related issues Annette Palm, Director
214/590-8905
214/786-2468 Pager
Key Contacts: None
Sarah Clemente, Unit Manager III
214/590-8338
214/786-3405 Pager
2009
222
Plastic Surgery Clinic

Consultation and treatment for adult patients with:

Deformities (congenital or acquired)
Scars requiring revision
Cosmetic/reconstructive procedures

Appointments
Medication refills
Procedure costs
Non-patient calls
Appointments
Referrals
214/590-5524 Main
214/590-2773 Fax
Second Floor
Dallas, TX 75235
Management Staff:

214/590-5250
214/786-0900 Pager
214/590-5266
Key Contacts: None
2009
223
Power Plant and HVAC Maintenance

Repair and maintenance of:

All generators in the hospital
All utilities in the hospital - hot/cold water, electricity, etc.
Heating & cooling system
214/590-5152 Main
214/590-2763 Fax
Basement
Non-patient calls
Hot water shutdown
No water in area
Steam shutdown
Temperature control - too hot/too cold
Management Staff:
Key Contacts:
Milton Colvin, Mechanical Maintenance

Project Coordinator
214/590-0330
214/786-8151 Pager
Arthur F. Elgin, Chief Mechanical

Engineer
214/590-5115
214/786-7906 Pager
Bethel Benjamin, Power Plant Foreman

214/590-5146
214/786-8126 Pager
John L. Miles, HVAC R/M Foreman
214/590-5138
214/786-8152 Pager
Abraham Philipose, Maintenance
Leadman
214/590-5138
214/786-8137 Pager
2009
224
Prenatal Diagnosis/Genetics Clinic

Counseling of pregnant women exposed to drugs, medications

or other potentially harmful substances
Genetic counseling
Ultrasound and amniocentesis for patients with a personal or
family history of previous delivery of a child with genetic
problems, birth defects or mental retardation
Appointments
Directions to area
Procedure or follow-up questions
Non-patient calls
Referrals
Key Contacts: None
2009
214/590-7470 Main
214/590-4488 Fax
Fourth Floor
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Mary Gibbs, Sonography Supervisor
214/590-5570
214/786-1649 Pager
Jodi Dashe, MD, Medical Director
OB Genetics
214/648-3793
225
Printing Services
Provide in-house graphic design, printing, bindery, typesetting

and copier services
Print black and white as well as color forms, books, manuals,
brochures, newletters, business cards, letterhead, envelopes
and corporate communication projects
Assist customers with design/layout of their projects
Processing, maintaining artwork documentation
Track jobs for completion
Assist with cost estimation and scheduling projects
Assist in routing complex print jobs to an outsourced vendor

214/590-8219 Main
214/590-6938 Fax
First Floor
Dallas, TX 75235
Management Staff:

214/590-1278
214/786-1300 Pager
Non-patient calls
Questions concerning print specifications
Tracking job projects
Customer billing issues
Key Contacts:
Customer Service, Chrystal Douglas - 214/590-8219
2009
226
Proctology Clinic
Diagnosis and consultation for adult patients with:

Fistulae
Hemorrhoids
Rectal/anal tumors
Any other diseases/conditions involving the colon, rectum or
anus
214/590-5694 Main
214/590-6950 Fax
Outpatient Clinic
Sixth Floor

Appointments
Medication refills
Procedure costs
Non-patient calls
Appointments
Referrals
Management Staff:

214/590-1307
214/786-0243 Pager
214/590-5266
Key Contacts: None
2009
227
Psychiatric Emergency Services

Locked psychiatric facility that provides emergent, crisis

stabilization to psychiatric patients of all ages
Treatment is provided for patients will all psychiatric
diagnoses as well as substance abuse/dependency problems
214/590-8761 Main
214/590-1491 Fax
Ground Floor

Discharge questions
Follow-up appointments
Non-patient calls
Admission procedures
General questions regarding mental illness
Patient condition (given with patient authorization only)
Referrals from mental health services to or from Parkland
Key Contacts: None
2009
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-8577
214/786-1094 Pager
Vernell Brown, Unit Manager III
214/590-1571
214/786-3497 Pager
228
Psychiatry Inpatient (8 North)

Adult psychiatric inpatient unit excluding drug/alcohol

addiction
Common diagnosis are schizophrenia, depressive disorders,
bipolar disorder, eating disorders, etc.

Appointments
Discharge questions
Non-patient calls
Admission procedures
General questions regarding mental illness
Patient condition (given with patient authorization only)
Referrals from mental health services
Key Contacts: None
214/590-6133
214/590-6134
214/590-6137
214/590-2778
Main
PHHS Staff Only
PHHS Staff Only
Fax

Eighth Floor
Rooms 801 - 810
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-8577
214/786-1094 Pager
Nancy Stewart, Unit Manager II
214/590-6138
214/786-0784 Pager
2009
229
Psychiatry Outpatient Clinic

Evaluation and medication management for adult patients with

emotional conditions excluding substance abuse.
Appointments
Psychiatric medication refills (ordered in psychiatry)
Non-patient calls
Doctor to doctor referrals
Referral to psychiatric resources within the community
Key Contacts: None
214/590-5536 Main
214/590-8770 Alcohol & Drug
Program
214/590-5731 Fax
Chase Bank Building
Second Floor
Dallas, TX 75235
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-8577
214/786-1094 Pager
Vernell Brown, Unit Manager III
214/590-1571
214/786-3497 Pager
John Nord, Supervisor
Alcohol & Drug Program
214/590-1778
2009
230
Pulmonary Diagnostic Laboratory

Provide various pulmonary function tests (breathing tests)

Testing provided for all Parkland patients who require the
diagnostic procedures including Parkland outpatient clinics,
Zale-Lipshy and Aston Clinic patients
Scheduling pulmonary function tests (breathing tests) or
bronchoscopy
Non-patient calls
Issues concerning Pulmonary Diagnostics Laboratory
Scheduling pulmonary functions tests (breathing tests) or
bronchoscopy
Key Contacts:
Respiratory Care Practitioner, Kathy Wyatt - 214/590-8167
2009
214/590-8167 Main
Basement
Management Staff:
Edward Best, Director

214/590-5180
214/786-1309 Pager
Ken Hawkins, Manager
214/590-2853
214/786-1929 Pager
Jonathan Weissler, MD, Medical
Director
214/648-2534
231
Pulmonary Medicine (9 South)

Inpatient care for patients with respiratory problems including:

Altered mental status caused by pulmonary disease
Asthma
Chronic Obstructive Pulmonary Disease (COPD)
Diabetes
Fever caused by pulmonary disease
Pneumonia
Sepsis
Tuberculosis (TB)
Other Internal Medicine and Infectious Disease cases
Chest tube site care
Isolation questions
Oxygen use
Questions regarding any type of pulmonary (lung) diseases
214/590-7905 Main
214/590-2674 Fax
Ninth Floor
Rooms 940 - 952
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-5010
214/786-4567 Pager
Jonathan Talaguit, Unit Manager II
214/590-7906
214/786-4172 Pager
Non-patient calls
Parkland
Key Contacts: None
2009
232
Purchasing
Initial review and approval of all contracts regarding supplies,

capital equipment and services
Non-stock purchasing (supplies not carried in Materiel
Services)

Non-patient calls
Contract releases
Information on products, equipment or services
Information on Purchasing Policies & Procedures
Information regarding ordering office supplies
Order status
Purchase order requisitions
Sales calls from vendors
Vendors requesting Purchasing information (invoice questions
should be directed to Accounts Payable)
Key Contacts:
2009
214/590-4600 Main
214/590-4632 Fax Contract
Release Orders
214/590-4636 Fax STAT Orders
First Floor
Dallas, TX 75235
Management Staff:
Carlos Hice, Director,

Supply Chain Administration
214/590-4602
Larry Pulido, Director, Contracts/Capital
214/590-4658
800/250-4021 Pager
233
Radiology/Imaging
Diagnosis and treatment of diseases or conditions using x-rays

and other forms of radiation.
Appointments
Questions about procedures (not results)
Non-patient calls
Appointments
Physicians needing results to search Clinical Data
Repository (CDR-Oasis)
Key Contacts:
Administrative Secretary, Saide Soto - 214/590-6989

Imaging, Admin Assistant, Sandy Guzman - 214/590-4525
General Clerk, Diann Brown - 214/590-8445
Areas of Radiology/Imaging:
Breast Imaging, Screen & Diagnostic

CT Scan
Diagnostic Radiology
Film Record Center (FRC)
Itravenous Pyelogram (IVP)
MRI
Nuclear Medicine
Orthopedic Radiology
Special Procedures
Ultrasound
214/590-8655 Admin Main

214/590-6985 Admin Fax
214/590-5120 Scheduling Nuclear
214/590-4418 ER X-Ray
214/590-8682 Film Resource Ctr
214/590-0062 Fluoroscopy & IVP
214/266-3300 Mammography PHHS
214/266-3333 Mammography
Scheduling - PHHS
214/645-2550 Mammography &
Scheduling - UTSW
214/590-4500 Meadows MRI
214/590-5120 Nuclear Medicine
214/590-5439 Orthopedic Rad.
214/590-8596 PHHS Diagnostics
Radiology (24 hours a day)
214/590-8327 Reading Rooms
214/590-2653 Reading Room ER
214/590-8474 Sonography &
Ultrasound
214/590-6798 Special Procedures/
Diagnostic Interventional Radiology
214/590-8830 Special Procedures
Recovery Room Nurses Station
214/590-8400 Radiology/Biomed
214/645-3415 UTSW Diagnostics
Radiology
Ground Floor
Management Staff:
Terry Napper, Director

214/590-6601
214/786-2156 Pager
Eloise Shelley, Associate Director
214/590-6604
214/786-2830 Pager
Rick Mangus, Unit Manager II,
Special Procedures
214/590-8830
214/786-3353 Pager
Yuland J. Tyner, MRI Manager
214/590-4525
214/786-3520 Pager
2009
234
Refrigeration Shop
Install refrigerators, ice makers, freezers, water coolers and

air conditioning equipment
Repair, overhaul and maintain all refrigeration and air
conditioning equipment
Safety checks on refrigerators and freezers
214/590-5139 Main
214/590-2763 Fax
Basement

Management Staff:
Non-patient calls
Installation, repair, overhaul and maintenance of refrigeration
and air conditioning equipment
Rhodex Fuller, Maintenance Manager

214/590-5148
214/786-8373 Pager
Key Contacts:
Shabretta Manning, Refrigeration Lead

Person
214/590-5139
214/786-1699 Pager
2009
235
Refugee Outreach Program

214/266-1127 Main
Initial health screening, preventive health services and treatment 214/266-1128 Fax
for acute and chronic illness for newly arrived refugees.
Assistance with enrollment in financial health care programs
Immunizations
Referrals to health centers and specialty clinics

Appointments
Health screening
Immunizations
Public health services
TB testing
East Dallas Health Center

3320 Live Oak
Dallas, TX 75204
Management Staff:
Lance Rasbridge, PhD

Community Services Coordinator
214/266-1127
214/786-3266 Pager
Non-patient calls
Appointments
Health screening
Public health services
Referrals
Key Contacts: None
2009
236
Refunds Department
214/266-2705 Main
214/266-2902 Fax

Suite 500
Dallas, TX 75247
Research and resolve all credit balances and refund requests.

Non-patient calls
Refund status
Key Contacts:

Management Staff:

214/266-2840
214/786-2150 Pager
Kelli Shelton, Credit Balance Manager
214/266-2705
2009
237
Regulatory & Accreditation Services
Coordinate preparation activities for Joint Commission (JCAHO)

and other regulatory agency surveys
Responsible for staff education on regulatory and clinical
compliance issues
Coordinate development of administrative and nursing
procedures
Research health care compliance issues related to licnesing and
accreditation
214/590-8968 Main
214/590-0200 Compliance Hotline
214/590-4595 Fax
Ground Floor
Dallas, TX 75235
Patients in final stages of the grievance process
Non-patient calls
Texas Department of Health, Joint Commission (JCAHO) and
other regulatory agencies
Request clarification or research of laws and regulations
Inform the compliance office of compliance related issues
(fraud or abuse)
Key Contacts:
Management Staff:
Jane Rasley, Analyst - Risk Management

214/590-0651
214/786-9307 Pager
Joyce Thompson, Analyst - Risk
Management
214/590-0195
214/786-1399 Pager
Administrative Assistant, Cynthia Chambers - 214/590-6778

Administrative Secretary, Rebecca Zapata - 214/590-8929
2009
238
Rehabilitation Inpatient (8 East)

Provide all aspects of acute rehabilitation for patients and

their families (inpatient care)
Individualized rehabilitation plan based on patients needs
and goals
Speech, physical and occupational therapy
214/590-7800 Main
214/590-2673 Fax
Eighth Floor
Rooms 820 - 835
Discharge home supplies/equipment
Prescription refill
Support groups
Non-patient calls
Questions related to rehabilitation services
Management Staff:
Jennifer Burnes, Director

214/590-6847
214/786-0350 Pager
Mona Frazier, Unit Manager II
214/590-7801
214/786-0883 Pager
Key Contacts: None
2009
239
Renal Transplant (10 East)

Care of general Medicine patients

End Stage Renal Disease patients who are hospitalized for
procedures or surgeries prior to receiving transplant
Non-emergency outpatient follow-up for kidney and
kidney/pancreas transplant recipients when the Transplant
Clinic is closed
Pre and post-operative care of kidney and kidney/pancreas
transplant recipients
Discharge questions
Hemodialysis, access and peritoneal dialysis questions
Kidney or kidney/pancreas transplant questions
Transplant patient with medical problems when Tranplant
Clinic is closed
Non-patient calls
Patient condition
Kidney and kidney/pancreas transplant questions
214/590-7001 Main
214/590-5941 Fax
Tenth Floor
Rooms 1020 - 1030
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-5010
214/786-4567 Pager
Amber Kozak, Unit Manager II
214/590-7098
214/786-0655 Pager
Key Contacts: None
2009
240
Renal Transplant Clinic

Funding eligibility for transplant

Organ donation
Post-transplant follow-up care
Pre-transplant evaluation
United Network for Organ Sharing (UNOS) information
214/590-6929 Fax
Outpatient Clinic
Sixth Floor
Appointments/clinic visit schedule
Criteria for kidney transplant/application
Financial assistance with drugs and/or transportation
Funding eligibility criteria
Kidney/pancreas transplant questions
Pre-transplant evaluation and work up
Non-patient calls
Appointments
Referrals
Funding criteria
Key Contacts: None
2009
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-8905
214/786-2468 Pager
Susan Cauley, Unit Manager III
214/590-5665
214/786-3250 Pager
Miguel Vazquez, MD, Medical Director
214/648-3442
214/822-7401 Pager
241
Respiratory Care
Provide respiratory services throughout the Parkland system

including Emergency Department, all intensive care units and
inpatient units.
Most commonly used respiratory care services in general nursing
floors include:
Aerosolized Medication Therapy for breathing difficulties
IPPB breathing treatment for those suffering air hunger
MDI inhaler for difficulty of breathing
Spacer equipment used with inhalers
Chest Physiotherapy for clearing mucus
Oxygen Therapy
Pulse Oximetry to measure oxygen level
High Humidity Therapy to promote coughing mucus
Airway sunctioning to remove mucus
Arterial Blood Gas to determine the breathing status
Clarification of treatment instructions
Information about local colleges providing respiratory care
education
Non-patient calls
Issues or questions concerning respiratory care
Questions regarding appropriate orders or protocols
214/590-8193 Main
214/590-2764 Fax
Basement
Management Staff:
Edward Best, Director

214/590-5180
214/786-1309 Pager
Anthony DalNogare, MD, Medical
Director
214/648-3430
Mary Lynn Fancher, Manager
214/590-2854
214/786-1952 Pager
Ken Hawkins, Manager
214/590-2853
214/786-1929 Pager
Glenn Metoyer, Manager
214/590-8190
214/786-1941 Pager
Key Contacts:
Administrative Secretary, Debra Crowder - 214/590-8476
2009
242
Safety Management
Conduct fire safety training

JCAHO Environment of Care Standard for the Parkland
Maintain EPA and OSHA guidelines for the hospital system
Maintain Environment of Care and Safety Manuals
National Fire Protection Association (fire safety building
codes)
Serve as the resource to other Parkland departments/areas
related to all safety issues
Train employees in the handling of chemicals and hazardous
materials
214/590-8706 Main
214/590-4070 Fax
Basement
Management Staff:
Dodd Day, Safety Officer

214/590-8603
214/786-8040 Pager

Non-patient calls
Building safety regulations
Chemical spills
Decontamination procedures
Disaster response issues
Employee safety
EPA Regulations
Hazardous materials
Information on disaster training
Information on fire safety and training
National Fire Protection Association Regulations
OSHA Regulations
Report noxious odors/fumes
Requests for air monitoring
Requests for material safety data sheets (MSDS)
Texas Natural Resource Conservation Commission (TNRCC)
Regulations
Key Contacts:
Safety Coordinator, Michael Pierce - 214/590-8606
2009
243
Security/Public Safety
Assistance with protective orders

Emergency overhead code paging
Crime prevention presentations
Escort service to parking garages
Suspicious/criminal activity investigation
Issue Parkland ID Badges for all hospital staff (current,
contract and retiree)
Lost & Found
Prevention and Management of Aggressive Behavior (PMAB)
training
Vehicle assistance for stranded motorists
Violence intervention for employees
Workplace violence presentations
Patient/Family and Non-patient calls

Assistance with protective orders
Crime/suspicious activity
Respond to and assist with all types of disturbances
Domestic violence issues for employees and patients
Escorts to parking garages
Lost & Found
Report incidents of theft, attacks, etc.
Vehicle assistance
Key Contacts:
Administrative Assistant, Myra Hernandez - 214/590-2788

Administrative Assistant, Melba Frierson - 214/590-8362
214/590-8362
214/590-8496
214/590-8104
214/590-8105
214/590-2717
Main
After Hours
Emergency
Emergency
Fax

Basement
Management Staff:
Lt. Ken Cheatle, Director

214/590-1399
214/786-8005 Pager
Lt. Rick Roebuck, Investigations
214/590-4330
214/786-8011 Pager
Lt. Richard White, Property/Evidence
214/590-8005
214/786-8004 Pager
Lt. Gary Taylor, Crime Prevention
Manager
214/590-8361
214/786-0269 Pager
Sgt. Kristi Tillery, COPC
214/590-7031
214/786-8003 Pager
Sgt. Doug Wilson, Police Communications
214/590-8460
214/822-7031 Pager
Sgt. Dan Birbeck, Crime Prevention
Coordinator
214/590-8019
214/786-8559 Pager
2009
244
Skin Tumor Clinic

Diagnosis, work up and treatment of skin malignancies

Biopsies of skin and nail lesions
Surgical removal of cysts, lipomas, benign & malignant tumors
Surgical correctin of keloids and scars
Surgical repair of Mohs surgery defect

Appointments
Medication refills
Non-patient calls
Appointments
Referrals
214/590-5694 Main
214/590-4047 Fax
Outpatient Clinic
Sixth Floor
Management Staff:

Supervisor
214/590-1110
214/786-0228 Pager
Key Contacts: None
2009
245
Social Work
See Care Management
2009
246
Southeast Dallas Health Center (COPC)


Community services
Epilepsy outreach
HIV specialized services
Laboratory
Mammography
Patient education
Pharmacy
Radiology
Shots/Immunizations
Social Work
214/266-1600
214/266-1619
214/266-1760
214/266-1500
214/266-1790
Main
Medical Records
Pharmacy
WIC
Fax
9202 Elam Road

Dallas, TX 75217
Management Staff:
Argentry Fields, Site Administrator

214/266-1603
214/786-2446 Pager
Women, Infants & Children (WIC) personnel available on-site


Appointments
Referrals
Non-patient calls
Appointments
Referrals
Key Contacts:
Administrative Assistant, Mary Jones - 214/266-1605

Administrative Assistant, Joy Parker - 214/266-1611
2009
247
Southeast Dallas Womens Health Center

Appointments
Non-patient calls
Key Contacts: None
214/266-1500 Main
214/266-1505 Fax
9202 Elam Road
Dallas, TX 75217
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Advanced Practice
214/266-1482
214/786-3321 Pager
Marilyn Hannafious, Womens Health
Manager
214/266-1517
214/786-1247 Pager
Prenatal Services
214/648-4746
214/648-3280
2009
248
Speech Therapy
Evaluation and treatment of communication and swallowing

related problems
Patient/family education and discharge planning
Special procedures to diagnose communication and swallowing

related problems including:
Radiographic & endoscopic swallow studies
Laryngeal videostroboscopy
Speech, language and cognitive evaluations
Appointments
How to access services including costs
How to get electrolarynx repaired/replaced
Where to get supplies - Thick-It, electrolarynx batteries, etc.
214/590-8139 Main
214/590-2791 Fax
First Floor
Management Staff:

214/590-6847
214/786-0350 Pager
Joanna Brown, Speech Therapy Manager
214/590-6823
214/786-1890 Pager
Non-patient calls
Appointments
Request for inservice speakers
Universities looking for grad student practicum
Key Contacts:
2009
249
Cleaning of pumps - IV, syringe and foot

Pick-up and delivery of patient rental equipment (pumps)
Processing of sterile items
Sterile Processing &

Patient Rental Equipment
214/590-8875 Main
214/590-2772 Fax Patient Rental
214/590-1155 Fax Sterile
Processing

Basement
Non-patient calls
Specialty bed requests
Pump requests
Request for sterile trays and other items from Emergency
Room, ICUs, Operating Room
Management Staff:
Key Contacts:
Administrative Assistant, Lillie Wilson - 214/590-8622
Tanda Russell, Director

214/590-8252
888/478-1698 Pager
Jason Driver, Associate Director
214/590-5013
214/786-4907 Pager
Bobby Williams, Supervisor
214/590-8008
214/786-9776 Pager
2009
250
Research and reporting activities that support the strategic

planning needs of Parkland, community agencies and
organizations
Studies overall health status of Dallas County residents
Works with community organizations to support health and
wellness efforts throughout Dallas County
Strategic Planning &

Population Medicine
214/590-8089 Main
214/590-5958 Fax

Second Floor
Dallas, TX 75235
Non-patient calls
Community agencies about research data for violence and
injury prevention, outreach activities
Parkland staff about demographic data, patient satisfaction
information, community health research statistics
Management Staff:
S. Sue Pickens, Director

Strategic Planning
214/590-8067
214/786-8348 Pager
Key Contacts:
Administrative Assistant, Nancy Wilkins - 214/590-8089
2009
251
Supply Chain Division

214/590-5441 Main
214/590-7051 Fax

First Floor
Dallas, TX 75235

Non-patient calls
Key Contacts:
Management Staff:
Monty Montgomery, Vice President

214/590-4626
214/786-3762 Pager
Larry Pulido, Director, Strategic
Sourcing Contracts
214/590-4658
800/250-4021
Richard Starkey, Director, Materiels
Resource Department
214/590-1278
214/786-1300 Pager
Carl Hice, Director
Purchasing
214/590-4602
800/245-8579 Pager
Trisha Watson, Project Manager
214/590-5515
2009
252
Surgery A - Gastrohepatobilliary
New patient evaluation and post-operative care for complex

patients with:
Malignant & benign diseases or injuries to bile duct, liver and
pancreas
Complications from acute pancreatitis including pseudocysts
Pancreatic or bile duct cancer
New patient evaluation for general surgery for conditions such as:
Cholelithiasis
Hernias
Lipomas
Cysts
Gangrenous extremities
Abscess evaluation
214/590-5694 Main
214/590-4047 Fax
Outpatient Clinic
Sixth Floor
Management Staff:

Supervisor
214/590-1110
214/786-0228 Pager
Appointments
Medication refills
Non-patient calls
Appointments
Referrals
Key Contacts: None
2009
253
New patient evaluation and post-operative followup for:

Colon cancer
Colostomy reversals
Diverticulitis
Appendectomies
Cholelithiasis
Hernias
Lipomas
Cysts
Gangrenous extremities
Abscess evaluation

Appointments
Medication refills
Surgery C - Colorectal
214/590-5694 Main
214/590-4047 Fax
Outpatient Clinic
Sixth Floor
Management Staff:

Supervisor
214/590-1110
214/786-0228 Pager
Non-patient calls
Appointments
Referrals
Key Contacts: None
2009
254
Inpatient care for surgical and trauma patients.
Discharge questions
Wound care
Support groups for patients and families
Non-patient calls
Directions to units
Insurance questions
Consultations
Referrals
Key Contacts: None

Areas of Surgical & Trauma
Services - Inpatient:
2 North - Surgical Intensive Care Unit (SICU)

2 West - General Surgery
5 North - Surgical Trauma
5 East - Neurosurgery
5 West - Orthopedics
6 North - Burn Intensive Care Unit (BICU)
6 East - Burn Acute Care Unit (BACU)
6 South - General Surgery
6 West - General & Plastic Surgery
7 North - Surgical Pavillion
8 East - Physical Medicine & Rehabilitation Inpatient
Surgical & Trauma

Services - Inpatient
214/590-6212
214/590-7285
214/590-7580
214/590-7585
214/590-7593
214/590-7635
214/590-7650
214/590-7690
214/590-7678
214/590-7700
214/590-7800
Main
Main
Main
Main
Main
Main
Main
Main
Main
Main
Main
214/590-2636
214/590-2641
214/590-2630
214/590-2643
214/590-2644
214/590-2645
214/590-2646
214/590-4499
214/590-2647
214/590-2648
214/590-2673
Fax
Fax
Fax
Fax
Fax
Fax
Fax
Fax
Fax
Fax
Fax
2
2
5
5
5
6
6
6
6
7
8
2
2
5
5
5
6
6
6
6
7
8
North
West
North
East
West
North
East
South
West
North
East
North
West
North
East
West
North
East
South
West
North
East

Second, Fifth, Sixth & Seventh
Floors
Management Staff:
Jorie Klein, Director
214/590-8717
214/786-8296 Pager
Kim McCloud, Associate Director

214/590-0105
214/786-1754 Pager
Unit Manager, 2 North - SICU (Vacant)
Shilu Varghese, Unit Manager II,
2 West (General Surgery)
214/590-7286
214/786-5032 Pager
Sharla Turner, Unit Manager II,
5 North
214/590-7581
214/786-1771 Pager
Management Team continued on next
page
2009
255
Surgical & Trauma

Services - Inpatient (cont.)
Management Staff:
Deybi Aldana, Unit Manager II, 5 East

214/590-7586
214/786-2056 Pager
Hazel Harris, Unit Manager II, 5 West
214/590-7594
214/786-1752 Pager
Christine Lane, Unit Manager III,
6 East/6 North
214/590-7636
214/786-1764 Pager
Maria George, Unit Manager II, 6 South
214/590-7691
214/786-3221 Pager
Robin Whitaker, Unit Manager II,
6 West
214/590-7632
214/786-3217 Pager
Pat DeShong, Unit Manager II, 7 North
214/590-7718
214/786-1765 Pager
Mona Frazier, Unit Manager II, 8 East
214/590-7801
214/786-0883 Pager
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
Rooms
2009
260
501
520
560
601
620
640
660
701
826
274
517
536
576
612
631
756
677
717
832
(2
(5
(5
(5
(6
(6
(6
(6
(7
(8
West)
North)
East)
West)
North)
East)
South)
West)
North)
East)
256
Surgical Endocrinology Clinic

Evaluation and surgical management of patients with:

Nodular thyroid disease
Hyperparathyroidism
Adrenal masses
Neuroendocrine tumors of the pancreas

Appointments
Medication refills
Non-patient calls
Appointments
Referrals
214/590-5694 Main
214/590-4047 Fax
Outpatient Clinic
Sixth Floor
Management Staff:

Supervisor
214/590-1110
214/786-0228 Pager
Key Contacts: None
2009
257
Surgical Services Division

214/590-6460 Main
214/590-2712 Fax

First Floor

Non-patient calls
Key Contacts:
Exec Asst (Surg Admin), VeNecia DeCluette - 214/590-6464

Admin Asst (Anesthesiology), Lynn Hobbs - 214/590-8329
Admin Asst (Bio-Tel & ER), Lawanna Heth - 214/590-8735
Admin Asst (Operating Suite), Lillie Wilson - 214/590-8754
Admin Asst (PM&R), Rosa Garces - 214/590-6846
Admin Asst (Surg Amb Admin), Tamika Brown - 214/590-5814
Admin Asst (Surg Patient Care), Imelda Macias - 214/590-6463
Admin Asst (Trauma Services), Linda Dews - 214/590-8268
Gen Clerk (N. TX Poison Ctr), Zulema Espinoza - 214/590-9011
Management Staff:
Brad Simmons, Sr. Vice President

214/590-6485
214/786-4419 Pager
Jenni Burnes, Director, PM&R
214/590-6847
214/786-0350 Pager
Kathy Doherty, Director, Surgical
Patient Care
214/590-4910
214/786-2308 Pager
Suzanne Hewitt, Director, Bio-Tel
214/590-8949
214/786-3312 Pager
Kevin Jones, Director, Ambulatory
Surgical Center
214/590-1773
214/786-0385 Pager
Jorie Klein, Director, Trauma Services
214/590-8717
214/786-8296 Pager
Cliffann McCarley, Director, Surgical
Ambulatory Administration
214/590-6460
214/786-1265 Pager
Vernon McCullough, Chief CRNA/
Director, Anesthesia & Pain Management
214/590-1371
214/786-3796
Tanda Russell, Director, Operating Suite
214/590-8252
888/478-1698 Pager
Jennifer Sharpe, Director, Emergency
Department
214/590-4801
214/745-0328 Pager
Director, N. TX Poison Ctr (Vacant)
2009
258
Operative services for all Parkland patients.
Appointments for Day Surgery
Cancellation of procedures
Post-operative questions
Non-patient calls
Borrowing of equipment
Information about equipment and supplies
Procedures
Key Contacts:
Surgical Services Operative Services
214/590-8251 Main OR
214/590-7500 OR Waiting Room
214/590-8746 Day Surgery - 2S
214/590-7240 Day Surgery - 2E
214/590-1900 Day Surgery - ASC
214/590-8549 Recovery Room/Post
Anesthesia Care Unit (PACU)
214/590-2661 Fax Operating Room
214/590-2625 Fax Day Surgery
2 South
Second Floor
Administrative Assistant, Lillie Wilson - 214/590-8754
Management Staff:
Tanda Russell, Director

214/590-8252
888/478-1698 Pager
Richard Stetzel, Associate Director,
Operating Room
214/590-8251
214/786-3332 Pager
Jason Drive, Associate Director
214/590-5013
214/786-4907 Pager
Sonia Castillo, Unit Manager I,
Post Anesthesia Care Unit (PACU)
214/590-8549
214/786-3235 Pager
Laverne Nyaidho, Unit Manager I,
Day Surgery
214/590-6245
214/786-8872 Pager
Areas of Surgical Services:
Ambulatory Surgery Unit (ASU)

Day Surgery (2 East) - Rooms 221-229
Operating Room
Post Anesthesia Care Unit (PACU)
2009
259
Surgical Specialty Clinics

Post-operative consultation, treatment and diagnostics

Emergency Room referrals

Appointments
Medication refills
Non-patient calls
Appointments
Referrals
Key Contacts: None

Areas of Surgical Specialty Clinics:
Fine Needle Aspiration (FNA) Clinic
Neurosurgery Clinic
Ortho A Sports
Ortho B Lower Extremity
Ortho D Hand
Ortho E Trauma
Ortho F Foot
Ostomy Clinic
Pain Clinic
Plastic Surgery Clinic
Proctology Clinic
2009
214/590-5524
214/590-5526
214/590-5520
214/590-5218
214/590-6850
214/590-2773
Main
Main
Main
Appointments
Fax
Fax
Main Hospital Buiding

Second Floor
Management Staff:

214/590-1307
214/786-0243 Pager
214/590-5266
260
Telecommunications Support
Administer voice mailboxes

Assist areas to determine telephone needs for new
construction or remodeling projects
Cellular telephone service for requesting departments
Conduct in-service training on telephone and voice mail
features
Distribute and maintain all hospital pagers and paging system
including problems with overhead paging system (e.g. volume,
static, etc.)
Program telephones for entire hospital system

Non-patient calls
Inquiries from telecommunication vendors regarding
equipment issues
Status of telephone/voice mail requests
Telephone problems
Telephone/voice mail training
Overhead paging problems (e.g. volume, static, etc.)
Pager problems
Cellular phone requests
214/590-8024 Main
214/590-5999 24-Hour Problem
Line
214/590-5999 Support Center
214/590-6915 Fax
Basement
Management Staff:
Ed Denson, Telecommunications Manager

214/590-5339
214/786-8234 Pager
Tom Wright, Telecommunications
Supervisor
214/590-6852
214/786-4719 Pager
Key Contacts:
General Clerk III, Barbara Crutcher - 214/590-8024
2009
261
Telemetry (10 West)

Care of adult patients with cardiology disease - heart attack,

chest pain, congestive heart failure (CHF), arrhythmia and
post open heart surgery
Telemetry and EKG system monitoring
Updates on patient condition
Questions about chest pain after discharge
Non-patient calls
Bed assignments
Lab & procedure results
Nursing questions
Physician consults
Procedure scheduling
Telemetry questions
Key Contacts: None
214/590-7010 Main
214/590-2627 Fax
Tenth Floor
Rooms 1060 - 1079
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-5010
214/786-4567 Pager
Angelia Lloyd-Busby, Unit Manager III
214/590-1388
214/786-9520 Pager
Sheila Sims, Associate Unit Manager
214/590-7011
2009
262
Training & Development

Audio visual services - equipment check out, video taping,

speaker accessories, TV control
Career counseling
Clerical training including Health Unit Coordinator classes
College courses offered on and off campus
CPR training for non-clinical staff
Customer service and management development training
Graphic arts/illustration
Instructional media design
Tuitition reimbursement and scholarship program
Executive Development training
New Employee Orientation
Process improvement/Plan Do Check Act (PDCA) for Joint
Commission
Project management for strategic initiatives
Employee, Management and Organizational development
Computer based training
Development of computer based training modules
Desktop training
Productivity analysis services
Six sigma analysis services
214/590-8135 Main
214/590-8170 Audio Visual Svcs
214/590-4069 Fax
First Floor
Dallas, TX 75235
Management Staff:
Candy Knowles, Sr. Vice President &

214/590-8039
888/202-0498 Pager
Debbie Stargardt, Interim Director
214/590-8627

Non-patient calls
Information on tuition reimbursement and scholarship program
Request for audio visual & television equipment
Media design & graphic requests
Questions on career counseling
Questions about college programs on campus
Key Contacts:
Student Programs Coordinator, Felicia Fernandez - 214/590-8718
2009
263
Traumatic Brain Injury Clinic

Provide specialized care for moderate and severe brain injuries

including:
Spasticity management
Continued therapy
Medication management
214/590-5694 Main
214/590-4047 Fax
Outpatient Clinic
Sixth Floor
Appointments
Medication refills
Management Staff:
Non-patient calls
Appointments
Referrals

214/590-1307
214/786-0243 Pager
Key Contacts:
2009

214/590-6059
214/786-1265 Pager

Supervisor
214/590-1110
214/786-0228 Pager
264
HIV/AIDS related training for healthcare providers

Development of databases, resource listings, reference
materials related to HIV/AIDS education and training
Website for email clinical consultation and educational
resources on HIV/AIDS

Non-patient calls
Health care providers or other AETC centers requesting
information on HIV/AIDS training and/or resources
Key Contacts:
Administrative Assistant, Debbie Watts - 214/590-2181
TX/OK AIDS Education &

Training Center (AETC)
214/590-2181 Main
214/590-2184 Fax

Dallas, TX 75235
Website address:
www.aidseducation.org
Management Staff:

214/590-5539
214/786-3079 Pager
Henry Pacheco, MD, Project Director
214/590-5633
877/345-9602 Pager
Laura Armas, MD, Clinical Director
214/590-1650
877/247-8655 Pager
Deborah Phillips, Associate Director
214/590-6685
214/786-2386 Pager
2009
265
Uniform Shop
Selling of scrub uniforms, hosiery and footwear (clogs) to

hospital staff.

Non-patient calls
Requests for specific items (scrubs, hosiery, footwear)
Pricing
Payroll deduction questions
Key Contacts:
214/590-8876 Main
Basement
Management Staff:
Jay Dyck, Director
214/590-5175
214/786-5994 Pager
Anita Ables, Manager

214/590-8876
Administrative Assistant, Dwala Carter - 214/590-0910
2009
266
University Diabetes
Treatment Center (7 South South)
Inpatient care for diabetic patients including:

Cellulitis
Chronic uncontrollled diabetes
Diabetes teaching
Hypertension
Insulin dependent diabetes
Lower limb amputations
New onset diabetes
Peripheral vascular disease
Post-operative amputations
Wound care including ulceration and foot care
Advice on high/low glucose reading
Diabetic medication questions
Replacement of glucose meter or supplies
214/590-7798 Main
214/590-2629 Fax

Seventh Floor
Rooms 786 - 796
Management Staff:

214/590-5539
214/786-3079 Pager
214/590-5010
214/786-4567 Pager
Gabriel Fruge, Unit Manager I
214/590-7799
214/786-0598 Pager
Non-patient calls
Community inquiries related to diabetes teaching program
Parkland
Parkland or community providers requesting patient condition
updates
Key Contacts: None
2009
267
Urogynecology and
Pelvic Floor Dysfunction Clinics

disorders of the lower genitourinary tract including:
Urinary incontinence
Sensory disorders of the bladder
Urethra and pelvic organ prolapse
214/590-1712 Main
214/590-2798 Fax
Third Floor

Appointments
Directions to the clinic
Non-patient calls
Referrals
Key Contacts: None
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Janis Holmes, Associate Director
Womens Health
214/266-0920
214/786-2837 Pager
Health Manager
214/590-5572
214/786-9291 Pager
Joseph Schaffer, MD, Medical Director
Gynecology Oncology
214/648-7211
2009
268
Urology Clinic
Provide treatment and are to adult patients with diseases,

infections, or tumors of the urinary tract (including bladder,
kidneys, prostate)
Treatment of impotence
Treatment of incontinence (male & female)
Provide vasectomies
214/590-6310 Main
214/590-6377 Fax
Outpatient Clinic
First Floor

Appointments
Medication refills
Procedure costs
Referrals
Non-patient calls
Appointments
Referrals
Key Contacts:
Admin Asst to Director, Tamika Brown - 214/590-5814
2009
Management Staff:

214/590-6059
214/786-1265 Pager
214/590-1307
214/786-0243 Pager
Monica Jackson, Associate Unit Manager
214/590-6307
214/786-0830 Pager
214/590-5266
269
2009
270
Valet Parking
Provide contracted valet parking services for Parkland patients,

visitors and clients.
33380 Main
Main Hospital Building @ Main
Entrance
Non-patient calls Calls from valet contractor
Key Contacts: None
2009
Management Staff:
214/590-8827
214/786-7538 Pager
271
Value Analysis
Medical/clinical equipment assessment and evaluation for

purposes of safety and standardization
Evaluation and comparison of products and services for the
purpose of cost savings and effectiveness

Non-patient calls
Vendors wishing to introduce a new product/service into the
hospital
Vendors/manufacturers who want to make an appointment
with the Value Analysis team
Vendors/manufacturers who have questions concerning status
of an ongoing Value Analysis review
Key Contacts:
2009
214/590-2373 Main
214/590-7051 Fax
Second Floor
Dallas, TX 75235
Management Staff:
Larry Pulido, Director, Contracts/Capital

214/590-4658
800/250-4021 Pager
Indria Hollingsworth, Value Analysis
Coordinator
214/590-2371
214/786-7058 Pager
272
Vascular Clinic
Diagnosis and treatment of vascular disorders including:

Carotid occlusive disease
Aneurysmal arterial disease
Peripheral occlusive arterial disease
Peripheral vascular disease
Renal artery disease
214/590-5694 Main
214/590-4047 Fax
Outpatient Clinic
Sixth Floor

Appointments
Medication refills
Non-patient calls
Appointments
Referrals
Management Staff:

214/590-1307
214/786-0243 Pager
Supervisor
214/590-1110
214/786-0228 Pager
Key Contacts: None
2009
273
Vickery Health Center (COPC)

Primary health care and referral services for Pediatric and Adult
patients including:
Mammography
Patient education
Physicals
Shots/Immunizations
Social Work
Texas Department of Health (TDH) personnel available on-site
214/266-0350 Main
214/696-3776 Fax
8224 Park Lane, #130
Dallas, TX 75231
Management Staff:
Jason Wallace, Site Administrator

214/266-0652
800/250-6091 Pager

Appointments
Referrals
Non-patient calls
Appointments
Referrals
Key Contacts:
Administrative Secretary, Shavon Dennis - 214/266-0358
2009
274
Vickery Womens Health Center

Appointments
Non-patient calls
Key Contacts: None
214/266-0266 Main
214/266-0281 Fax
8224 Park Lane, #130
Dallas, TX 75231
Management Staff:

Womens Health
214/590-8313
214/786-1595 Pager
Womens Health
214/266-1481
214/786-2837 Pager
Mary Red, Womens Health Manager
214/266-0273
214/786-2872 Pager
Prenatal Services
214/648-4746
214/648-4746
2009
275
Victim Intervention
Program (VIP)/Crisis Center
Crisis intervention
Needs assessment (medical, social, emotional)
Service referrals to emergency resources, primary care
providers and other related services
Serves as community resource for violence intervention and
prevention
Reporting domestice violence-related issues
Reporting history of human torture from foreign countries
Non-patient calls
Community agencies and medical providers seeking information
or referrals for victims of abuse
Request speakers for inservices on violence intervention and
prevention
214/590-2926 Main VIP

214/590-0430 Main Rape Crisis
214/590-2705 Fax
Dallas, TX 75235
Management Staff:
Ellen Elliston, Director

214/590-4285
214/786-3794 Pager
Key Contacts: None
2009
276
Volunteer & Guest Services

Handle all aspects of selecting volunteers for hospital

Provide magazines to patients and waiting areas
Provide volunteers to assist with Parkland events
Purchase needed toiletry items for patients
Receive and distribute homemade items donated to Parkland
for its patients
Work with community to obtain donations for patients
Vending machine problems/questions
Animal Assisted Therapy Program
Sell discounted tickets for select movie theatres, various
theme parks and other sports-related and/or special events
Requests for:
Crocheted slippers
Infant items for newborns or other donated items
Magazines
Toiletry items
Volunteer visitation
214/590-8827 Main
214/590-2724 Fax
First Floor
Management Staff:
214/590-8827
214/786-7538 Pager
Ann Foster, Volunteer Coordinator

214/590-8827
214/786-7107 Pager
Non-patient calls
Individuals seeking to become a volunteer
Magazine requests
Requests from Parkland staff for assistance from volunteers
Discount ticket prices for movies, theme parks and other
sports-related and/or special events
Key Contacts:
2009
277
Wellness/Fitness Center
Provide health education, wellness and prevention programs to

Parkland employees and the community (may require payment).
Cholesterol education
Diabetes education
Fitness center
Group fitness classes
Health fairs
Health risk assessments
Personal training
Stress management
Weight management
214/590-0445 Main
214/590-2489 Fax
Dallas, TX 75235
Management Staff:

214/590-8351
214/786-0497 Pager

Non-patient calls
Diabetes education
Fitness center
Health promotion
Personal training
Stress management
Weight loss programs
Wellness programs
Key Contacts: None

Areas of Wellness/Fitness Center:
HMR & Weight Loss
Personal Training
2009
278
WISH Language Assistance

Language Assistant/Patient Representatives provide services

for WISH patients in the Womens Health Center, Neonatal
Intensive Care Unit, OB/Gyn Intermediate Care Center, OB
Clinic, Gyn Clinic, all Post-partum Units, 4 West, and 5 South.
The following services are available 24-hours a day, 7 days a
week:
Interpretations for patients, families and visitors
Performs patient representative duties such as
communicating and mediating medical and other concerns of
English and Spanish speaking clients to management staff
Written translation of discharge instructions for patient
Promote the patients involvement in their plan of care
214/590-8018 Main
214/590-2757 Fax
Fourth Floor (4 South South)
Management Staff:

214/590-2586
214/786-3392 Pager
Hugo Castellanos, Language Assistant
Supervisor
214/786-2842 Pager
Request for interpretation concerning medical procedures,
complex discharges and potentially litigable situations
Assessment of a patients level of understanding
Interpretation of all legal documents that require a patient
or familys signature
Non-patient calls
Requests by staff to provide information regarding the
patients culture
Request for interpretation concerning medical procedures,
complex discharges and potentially litigable situations
Key Contacts: None
2009
279
Women & Family Education

Breastfeeding classes
Discharge classes
Provide preparation for childbirth classes at Parkland
Provide individual teaching to new mothers on breastfeeding,
child safety, discharge instructions and mother/baby care
Class for new fathers
214/590-BEBE (2323) 24-hour

Prenatal Class Registration
(English/Spanish)
214/590-6873 Fax
Fourth Floor
Patients registering for prenatal classes
Non-patient calls
Referrals from staff requesting one-on-one teaching of
mother/baby issues
Request teaching materials/inservice for Maternal Child issues
Management Staff:

214/590-2586
214/786-3392 Pager
Linda Jackson, Supervisor
214/590-8532
Key Contacts: None
2009
280
Women & Infants Specialty

Health (WISH) Division
214/590-8018 Main
214/590-2757 Fax

Fifth Floor
Non-patient calls
Questions or issues dealing with the overal operation of the
Management Staff:
Key Contacts:
Executive Assistant, Carla Roberson - 214/590-4004

Administrative Assistant, Margarita Gafney - 214/590-8533
Administrative Assistant, Pamela Henderson - 214/590-8583
Administrative Assistant, Silvia Monjaras - 214/590-8595
Administrative Assistant, Luz Moore - 214/590-6265
Administrative Secretary, Veronica Hernandez - 214/266-1469
Inventory Control Analyst, Ronnie Fanisher - 214/786-2884
Paula Turicchi, Sr. Vice President

214/590-8383
214/786-1687 Pager
Jane Kosarek, Vice President, Womens
Health
214/590-8313
214/786-1595 Pager
Dale Talley, Director of Maternal Infant
Services
214/590-8680
214/786-3320 Pager
Gerilyn Laurence, Director of WISH
Administration
214/590-2586
214/786-3392 Pager
Glenda Lemons, Director of Nursing &
Advanced Practice
214/590-8303
214/786-0751 Pager
Linda Licata, Director of Nursing &
Advanced Practice
214/590-7418
Advanced Practice
214/266-1482
214/786-3321 Pager
Samia Zia, Director, Division Special
Projects
214/590-4286
214/786-3302 Pager
Niccole McKinley, Program Administrator
Family Planning
214/590-8787
214/786-3703 Pager
Keith Kroeger, Data Analysis Manager
214/590-8783
2009
281
Workers Compensation
Handle Parkland employee injury on duty reports, information,

claims and questions
Issue payments to Parkland employees, medical providers,
legal agencies, etc.
Participate in court hearing regarding Parkland employees
workers compensation claims
214/590-8265 Main
214/590-2715 Fax
Second Floor
Dallas, TX 75235
Non-patient calls
Calls regarding all aspects of Parkland employee Workers
Compensation issues including claim status, injury on duty
questions
Medical audit firm that reviews and authorizes all medical bills
for payment
Payment status for Parkland employees, medical providers,
legal agencies, etc.
Management Staff:
214/590-8032
214/786-8244 Pager
Tawana McCullough, Manager

214/590-6782
214/786-8030 Pager
Key Contacts:
HR Assistant I, Alice Montgomery - 214/590-8265
2009
282
Youth & Family

Primary care, health screening and counseling services for Dallas

and Carrollton-Farmers Branch school district students and
family members ages 2-40.
Exception: All ages seen at Seagoville, Spruce and Vivian Field
Youth & Family Centers.
Asthma diagnosis, treatment and education
HIV education
Laboratory
Mental health
Nutritional counseling
Patient education
Pharmacy
STD services - diagnosis, treatment and education
Shots/Immunizations
Sports physicals
Substance abuse counseling and referral

Appointments
Counseling
Referrals
Non-patient calls
Appointments
Referrals
214/266-1257 Main
214/266-1258 Fax
3310 Live Oak
Third Floor
Dallas, TX 75204
Management Staff:

214/590-0825
214/786-0497 Pager
Sharon Davis, D.O., Lead Staff Physician
214/266-1237
214/786-2214 Pager
Theresa Lira, Lead Nurse
214/266-1256
214/786-0310 Pager
Areas of Youth & Family:
Bryan Adams High School - White Rock

Lincoln High School - South Dallas
Conrad High School - Fair Oaks
Cary Middle School - Kiosco
Griener Middle School - N. Oak Cliff
T.W. Browne Middle School - Redbird
Seagoville Middle School - Seagoville
Spruce High School - Spruce
Vivian Field Middle School - Vivian Field
Pinkston High School - West Dallas
Woodrow High School - Woodrow/Long
Key Contacts:
Administrative Assistant, Sonia Villanueva - 214/266-1257
Youth & Family Center Locations:
Fair Oaks Y&FC, 7502 Fair Oaks - 214/266-0200

Kiosco Y&FC, 10034 Hedgeway Drive - 972/502-4060
North Oak Cliff Y&FC, 501 S. Edgefield - 972/502-4000
Redbird Y&FC, 3803 Boulder - 972/502-4020
Seagoville Y&FC, 15920 Seagoville Road - 972/892-7180
South Dallas Y&FC, 5000 S. Malcolm X Blvd. - 972/749-5925
Spruce Y&FC, 9716 Grady Lane - 972/502-4080
Vivian Field Family Health Ctr, 13551 Dennis Lane - 214/266-2305
West Dallas Y&FC, 3131 N. Hampton - 214/266-2300
White Rock Y&FC, 9941 Lingo Lane - 972/502-4100
Woodrow Y&FC, 6006 S. Reiger - 972/502-4120
2009
283
2009
284
Index by Topic
2 East (Day Surgery)............................................................................259
2 North (NICU & SICU) .............................................................255-256
2 South (Day Surgery) .........................................................................259
2 West (General Surgery)..........................................................255-256
3 East (OB)............................................................................................... 181
3 North (OB)............................................................................................ 181
3 West (OB)............................................................................................. 181
4 East (OB/Gyn)...................................................................................... 181
4 North (OB)............................................................................................ 181
5 East (Neurosurgery) ................................................................255-256
5 North (Surgical Specialties) ..................................................255-256
5 South (High Risk Antepartum Unit) .............................................. 180
5 West (Orthopedics) .................................................................255-256
6 East (Burn Acute) .............................................................. 51, 255-256
6 North (BICU) ...................................................................... 51, 255-256
6 South (General Surgery).........................................................255-256
6 West (General Surgery/Plastic) ...........................................255-256
7 East (Medicine Oncology) ................................................................ 189
7 North (Surgical Pavilion) .........................................................255-256
7 South (Hospitalist Unit)................................................................... 129
7 South South (University Diabetes Treatment Center)............267
8 East (Rehabilitation) .........................................................................239
8 North (Psychiatry - Inpatient).......................................................229
8 South (EEG/Epilepsy - Neurophysiology)..................................... 167
8 West (Neurology)................................................................................. 36
9 East (Medicine Isolation)................................................................. 135
9 North (MICU) ..................................................................................... 160
9 South (Pulmonary)..............................................................................232
9 South South (Geriatrics Care Unit) ............................................... 112
9 West (Observation)........................................................................... 184
10 East (Renal Transplant Unit) .........................................................240
10 South (CPICU)..................................................................................... 58
10 South South (Cardiovascular Lab) ................................................. 59
10 South South (Nuclear Cardiology) ................................................ 171
10 West (Telemetry) ............................................................................262
ABGs (Arterial Blood Gases)...............................................................242
Ablation, Cardiac Radiofrequency ....................................................... 56
Abnormal Pap Smears ............................................................................ 118
Abscess, Evaluation for Surgery .......................................................253
Abscess, New Patient Evaluation & Post-op Follow-up .................254
Abuse & Fraud .......................................................................................... 74
Abuse Assistance, Drug & Alcohol .......................................................61
Abuse Assistance, Physical/Rape/Sexual/Torture.......................276
Abuse, Reporting of Child or Elder ..................................................... 26
ACC (Ambulatory Care Clinic) ............................................................... 39
Access Cards, New/Replacement ......................................................244
Account Recalls/Research................................................................... 194
Accounting................................................................................................. 34
Accounting & CFO Administration..................................................... 104
Accounts Payable & Receivable ............................................................ 34
Accounts Receivable, Patient................................................................ 62
Accounts, Patient Payments .................................................................. 62
Accreditation............................................................................................ 74
Accrued Merit, Procedures/Guidelines.............................................. 54
Acetabular Fractures ........................................................................... 193
Acne, Outpatient ......................................................................................81
Activities of Daily Living, Promotion of ........................................... 186
ACTU (AIDS Clinical Trial Unit) - Support..................................... 123
Acute Care, Burn Unit .............................................................................51
Acute Dialysis........................................................................................... 35
Acute Pancreatitis, Complications .....................................................253
Acute Stroke Unit (ASU) & Neurology (8 West) ........................... 36
Acute Stroke Victims ............................................................................. 36
ADA (Americans with Disabilities Act), Issues and
Accommodations ................................................................................... 94
Address Changes
Employee ................................................................................................ 131
Employee Benefits ................................................................................ 46
Patient ..................................................................................................... 58
Address Directory for Main Campus Building ...................................16
2009
ADL (Activities of Daily Living), Promotion of ............................... 186

Administration.......................................................................................... 37
Clinical Support Services Division .................................................... 67
Community Orientation Primary Care (COPC) Division ................ 72
Emergency Services Department (ESD)......................................... 92
Engineering Services ........................................................................... 96
ER ............................................................................................................. 92
Facilities Planning & Development Division.................................... 101
Finance Division................................................................................... 104
Human Resources Division ................................................................ 133
Medical Affairs Division ................................................................... 158
Medicine Services Division................................................................ 161
Nursing Administration ..................................................................... 173
Office of CIO ...................................................................................... 187
Parkland Community Health Plan ..................................................... 199
Parkland Foundation ...........................................................................200
Pharmacy Administration.................................................................... 67
Supply Chain Division .........................................................................252
Surgical Services Division ................................................................258
Women & Infants Specialty Health Division............................... 281
Administrative Conference Room, Reservations.............................. 37
Administrative Procedures, Coordination/Development..............238
Administrative Residents, Interviewing/Selection......................... 37
Administrator on Call.............................................................................. 37
Administrator on Call Schedule ........................................................... 54
Admissions, Discharges & Transfers (ADT) ..................................... 38
Adolescent Primary Care
Bluitt-Flowers Health Center (COPC).............................................. 49
deHaro-Saldivar Health Center (COPC).......................................... 79
East Dallas Health Center (COPC).................................................... 87
Garland Health Center (COPC) ........................................................ 107
Irving Health Center (COPC) ............................................................ 141
Oakwest Health Center (COPC) ...................................................... 176
Southeast Dallas Health Center (COPC).......................................247
Adoption Placement Assistance ............................................................61
Adrenal Masses, Evaluation & Surgical Management....................257
ADT (Admissions, Discharges & Transfers) ..................................... 38
Adult Primary Care
Vickery Health Center (COPC) ........................................................274
Adult Protective Services ...............................................................45, 61
Advance Directives ...............................................................................206
Advanced Cardiac Life Support (ACLS) Education ....................... 174
Advanced Maternal Age, Over 35 Years of Age............................ 178
Advice, Medical ........................................................................................ 54
Advocacy, Patient
Care Management/Social Work .........................................................61
Patient Relations................................................................................. 212
Aerobic Classes ......................................................................................278
Aerosolized Medication Therapy.......................................................242
AETC (HIV - TX/OK Education & Training Center)......................265
African-American Diabetes Awareness
Hamilton Park/North Park/Oak Cliff/South Dallas .................... 23
After Birth Care (Postpartum), Inpatient ....................................... 181
Aging, Questions About ........................................................................ 114
Agreements, Prompt Pay........................................................................ 67
AIDS Education & Training Center (AETC) ....................................265
AIDS/HIV
Adherence Counseling Referrals..................................................... 124
Adolescent Medicine.......................................................................... 125
Amelia Court ........................................................................................ 125
Case Management ............................................................................... 124
Clinical Services .................................................................................. 125
285
AIDS/HIV (cont.)
Consults Clinical...................................................................................265
Counseling Postpartum........................................................................ 181
Education (2-40 Years) .....................................................................283
Education Database ...........................................................................265
Financial Counseling............................................................................ 125
Home Care Referral ........................................................................... 124
Hospice Care Referral....................................................................... 124
Immunizations ..................................................................................... 125
Information............................................................................................ 23
Inmates, Dallas Urban League......................................................... 124
Lost to Care Patients......................................................................... 124
Mens Services Referrals ................................................................. 124
Mental Health Services .................................................................... 125
Nutrition Counseling .......................................................................... 125
Patient Education................................................................................ 125
Pharmacy............................................................................................... 218
Physical Medicine & Rehabilitation................................................. 125
Pregnant ................................................................................................ 178
Prevention Case Management .......................................................... 126
Prevention Education ......................................................................... 126
Primary Care ........................................................................................ 125
Provider Training/Education ............................................................265
Surveillance.......................................................................................... 125
TB Testing............................................................................................ 125
TDH AIDS Drug Assistance Program............................................ 125
Testing/Counseling ...................................................................... 23, 125
Website.................................................................................................265
Womens Services Referrals............................................................ 124
Air Conditioning, Installation/Repair/Maintenance ......................235
Air Quality Testing ...............................................................................243
Airborne/FedEx/UPS Packages, Delivery & Pick-up..................... 155
Airway Suctioning/Maintenance ........................................................242
Alcohol & Drug Program .......................................................................230
Alcohol Abuse, Assessment & Counseling ...........................................61
Alcohol Abuse, Emergency Care Psychiatric...................................228
Allergy Clinic........................................................................................... 162
Allergy Skin Testing ............................................................................. 162
Allied Health Providers, Affiliations/Credentialing/
Database/Reappointment ................................................................. 159
Ambulatory Care Clinic (ACC) ............................................................... 39
Ambulatory Case Management ...........................................................208
Ambulatory Clinic..................................................................................... 39
Ambulatory Surgical Center (ASC) ..................................................... 40
Amelia Court Clinics
Geriatrics - Senior House Calls........................................................ 113
Geriatrics and Senior Care Center.................................................. 114
HIV Clinical Services ......................................................................... 125
Patient Admissions and Registration .............................................207
Amelia Court Parking Lot Problems/Issues..................................... 197
Map............................................................................................................15
Address....................................................................................................16
Americaid................................................................................................... 22
American Burn Association ....................................................................51
Americans with Disabilities Act (ADA), Issues and
Accommodations ................................................................................... 94
Amniocentesis.........................................................................................225
Amputation
Diabetes, Post-operative ..................................................................267
Evaluation & Treatment Upper/Lower Extremities ......................41
Lower Limb, Diabetes - Inpatient ..................................................267
Upper/Lower Extremities ................................................................267
Wound/Stump Care...............................................................................41
Amputee Clinic...........................................................................................41
Anal Problems, Outpatient - Diagnosis/Consultation....................227
Anal/Rectal Tumors, Outpatient - Diagnosis/Consultation.........227
Analysis - Information Systems ........................................................ 136
2009
Anatomic Pathology ...............................................................................207

Anesthesia/Anesthesiology .................................................................. 42
Aneurysmal Arterial Disease, Diagnosis & Surgical
Treatment ............................................................................................273
Aneurysms, Stroke - Inpatient ............................................................ 36
Angioplasty, Coronary............................................................................. 56
Animal Assisted Therapy Program ....................................................277
Annual Report, Development & Publication
Corporate Communications ................................................................. 73
Parkland Foundation ...........................................................................200
ANSOS, CPR & RN License Renewal ................................................. 173
Antepartum, Low Risk
deHaro-Saldivar Womens Health Center ...................................... 80
East Dallas Womens Health Center ................................................ 88
Garland Womens Health Center..................................................... 108
Irving Womens Health Center........................................................ 142
Lakewest Womens Health Center.................................................. 146
Maple Womens Health Center ........................................................ 153
Oakwest Womens Health Center................................................... 177
Southeast Dallas Womens Health Center ...................................248
Vickery Womens Health Center .....................................................275
Antepartum, Inpatient ......................................................................... 180
Anticoagulation Clinic (Outpatient)................................................... 162
Aortic Valvuloplasty ................................................................................ 56
Apothecary Place Pharmacy ................................................................ 218
Appeal Process, Facilitation .................................................................. 94
Appeal/Grievance Procedure, Employee............................................. 94
Appendectomies, New Patient Evaluation &
Post-op Follow-up................................................................................254
Applications, Employment (Non-Clinical & Nursing) ............... 95, 172
Appointments
Acute Dialysis........................................................................................ 35
Ambulatory Care Clinic (ACC) ............................................................ 39
Amputee Clinic........................................................................................41
Burn Clinic............................................................................................... 52
Cancer Prevention & Intervention Program (CPIP) ...................... 55
Cardiac Labs........................................................................................... 56
Cardiac Rehabilitation ......................................................................... 57
Cardiovascular Lab (10 South South) .............................................. 59
Cardiovascularthoracic Surgery Clinic ............................................ 60
Chronic Kidney Disease ....................................................................... 64
Dallas Healthy Start............................................................................ 59
Day Surgery .........................................................................................259
Dental Health Programs...................................................................... 69
Dermatology Clinic.................................................................................81
Dialysis .................................................................................................... 35
Dysplasia Clinic ...................................................................................... 85
Ear, Nose & Throat Clinic (ENT) ...................................................... 86
EEG/Epilepsy/Sleep Center ............................................................. 167
EKG Department ................................................................................... 89
Electromyography (EMG).....................................................................91
Employee Physicians Office (EPO).................................................... 93
Epilepsy Outreach ................................................................................ 99
Family Medicine Clinic........................................................................ 102
Fine Needle Aspiration Clinic .......................................................... 105
Gastroenterology Lab (GI Lab - 6SS) ........................................... 109
General Dentistry Clinic..................................................................... 110
General Surgery Clinic.........................................................................111
Gynecologic Oncology Clinic .............................................................. 117
Gynecology Clinic.................................................................................. 118
Gynecology Infertility/Endocrine Clinics ..................................... 120
286
Appointments (cont.)
HIV Case Management ...................................................................... 124
HIV Clinical Services......................................................................... 125
HIV Prevention Case Management ................................................. 126
Infusion Clinic...................................................................................... 137
Medicine Specialty Clinics ................................................................ 162
Multi Disciplinary Spine Clinic ......................................................... 165
Neurosurgery Clinic............................................................................ 168
Nuclear Cardiology (10 South South) ............................................. 171
OB Complications/High Risk Pregnancy Clinics ........................... 178
OB/Gyn Sonography........................................................................... 183
Occupational Health Services (OHS) ............................................ 185
Occupational Therapy (OT).............................................................. 186
Oncology & Chemotherapy Clinic..................................................... 188
Ophthalmology Clinic........................................................................... 191
Oral Surgery Clinic............................................................................. 192
Ortho A - Sports ................................................................................260
Ortho B - Lower Extremity..............................................................260
Ortho D - Hand ...................................................................................260
Ortho E - Trauma ...............................................................................260
Ortho F - Foot.....................................................................................260
Orthopedic Clinic ................................................................................ 193
Ostomy Clinic ......................................................................................... 97
Pain Clinic .............................................................................................. 195
Parkland Center for Internal Medicine (PCIM) .......................... 198
Pediatric Primary Care Center (PPCC) ........................................... 216
Physical Medicine Stroke/Rehabilitation Outpatient............. 219
Physical Therapy .................................................................................220
Plastic Surgery Clinic.........................................................................223
Prenatal Diagnosis/Genetics Clinic .................................................225
Proctology Clinic..................................................................................227
Psychiatry Outpatient Clinic ............................................................230
Pulmonary Diagnostic Laboratory ................................................... 231
Radiology...............................................................................................234
Rape Crisis and Sexual Abuse Center............................................276
Refugee Outreach Program..............................................................236
Renal Dialysis ......................................................................................... 35
Speech Therapy (ST) ........................................................................249
Spinal Cord Injury Clinic/Urgent Care Clinic............................... 219
Surgery A - Gastrohepatobilliary General Surgery Clinic........253
Surgery C - Colorectal General Surgery Clinic............................254
Surgical Endocrinology Clinic ...........................................................257
Surgical Specialty Clinics .................................................................260
Transplant Clinic ................................................................................. 241
Traumatic Brain Injury Clinic ..........................................................264
Urogynecology and Pelvic Floor Dysfunction Clinics ..................268
Urology Clinic .......................................................................................269
Vascular Clinic .....................................................................................273
Victim Intervention Program (VIP)/Crisis Center .....................276
Wound Clinic...........................................................................................111
Youth & Family Centers.....................................................................283
Appointments, Urgent Care
Ambulatory Care Center ..................................................................... 39
Family Medicine................................................................................... 102
Lakewest Womens Health Center (Gyn only) .............................. 146
Spinal Cord Injury Urgent Care...................................................... 219
Architectural Floor Plans....................................................................... 53
Arrhythmia Clinic..................................................................................... 56
Arrhythmia, Inpatient..........................................................................262
2009
Art, Selecting/Ordering...................................................................... 139

Arterial Blood Gas (ABGs)...................................................................242
Arterial Disease.....................................................................................273
Arthritis Clinic ....................................................................................... 162
Asbestos Program.................................................................................... 44
ASC (Ambulatory Surgical Center) ..................................................... 40
Assault, Dallas County - Evidence Collection/Sexual
Exams, Female ..................................................................................... 182
Assault, Dallas County - Rape/Sexual Abuse..................................276
Asthma (2-40 Years), Diagnosis/Treatment/Education..............283
Asthma Clinic .......................................................................................... 162
Asthma, Inpatient .................................................................................232
Aston Ambulatory Care Center
Map............................................................................................................15
Address....................................................................................................16
ASU (Acute Stroke Unit) ...................................................................... 36
Atrial Septal Defect............................................................................... 56
Attacks/Physical, On Premises ..........................................................244
Attorneys/Lawyers for Hospital ....................................................... 147
Attorneys/Lawyers, Liens/Patient Bankruptcy.............................. 194
Audio Visual Services ...........................................................................263
Audit & Planning ..................................................................................... 140
Audits, Medical Record ........................................................................ 217
Authorizations for Care, Inpatient/Outpatient ............................209
Autopsy, Perform...................................................................................207
Autopsy, Questions About ..................................................................206
Auxiliary Matters ..................................................................................277
AV Services.............................................................................................263
Awards Banquet, Employee.................................................................. 132
Baby Calendars/Mugs/Key Chains/Pictures/Photos .....................205
Baby Gifts, Sales .................................................................................... 115
Back Problems > 8 Weeks, Evaluation ............................................... 165
Background Checks, Criminal (GroupOne)................................. 95, 172
BACU (Burn Acute Care Unit) ............................................ 51, 255-256
Badges, ID - New/Replacement .........................................................244
Balanced Scorecard Monitoring ......................................................... 103
Balloons, Sales ......................................................................................... 115
Bankruptcy, Patient............................................................................... 194
Battered Women, Assistance/Counseling
Family Violence...................................................................................... 24
Victim Intervention Program Services (VIP)...............................276
BEBE Line.................................................................................................280
Bed Assignments/Control/Status ....................................................... 38
Bed Repair ............................................................................................... 156
Bed, Specialty Requests For............................................................250
Beepers, Requests/Problems/Distribute/Maintain....................... 261
Behavior Modification, Cardiac Rehabilitation ................................. 57
Behavioral Counseling, HIV ................................................................. 126
Behavioral Health & Social Services (COPC) .................................... 45
Behavioral Health Services
Health Plans Contact Information.................................................... 22
Behavioral Problems, Child .................................................................... 23
Benefit Deductions, Questions About ................................................ 46
Benefit Statements, Mailing ................................................................. 46
Benefits Department .............................................................................. 46
Benign Gynecology Diagnosis/Surgeries ........................................... 119
Benign Tumor, Surgical Removal ........................................................245
Bereavement & Decedent Care ..........................................................206
Bibles, Requests For ............................................................................206
BICU (Burn Intensive Care Unit)....................................... 51, 255-256
Bile Duct Procedures ............................................................................ 109
Bile Duct, Malignant & Benign Disease/Injuries ............................253
Bill of Rights, Patient ........................................................................... 212
Bill Reductions, Patient ........................................................................ 194
287
Billing & Collections ............................................................................... 210

Billing Department................................................................................... 47
Billing Inquiries, Patients.....................................................................209
Billing, Third Party .................................................................................. 47
Bills
Patient Balance/Payment Information ............................................ 58
Patient Payments Including Pharmacy ............................................. 63
Patient Questions ................................................................................. 58
Patient, Billing/Collection of ............................................................ 210
Bio-Hazard Material
Environmental Services....................................................................... 98
Safety Management...........................................................................243
Bio-Hazard Waste Disposal .................................................................. 98
Bio-Medical Equipment ........................................................................... 65
Bio-Medical Lab........................................................................................ 48
Biometrics - Enrollment/Questions/Issues.................................... 214
Biopsy
Bile Duct/Colon/Esophagus/GI Tract/Intestine/
Liver/Stomach..................................................................................... 109
Bone Marrow/Cancer, Outpatient .................................................. 188
Fine Needle .......................................................................................... 105
Bio-Tel ........................................................................................................ 92
Bioterrorism, Information/Response ............................................... 134
Bipolar Disorder, Inpatient.................................................................229
Birth Certificate Copies ......................................................................... 23
Birth Certificate Department ............................................................. 121
Birth Certificates, Born at Parkland - Complete/Change/
Copies...................................................................................................... 121
Birth Control
Birth Defects, Pregnant ...................................................................... 178
Birth Defects, Pregnant, History of
Amniocentesis/Ultrasound ...............................................................225
Bladder Diseases/Infections/Tumors - Outpatient .....................269
Bladder Disorders, Female - Outpatient .........................................268
Bladder Sensory Diseases, Female - Outpatient ...........................268
Blood Donation/Products/Transfusions ...........................................207
Blood Transfusions/Cancer, Outpatient .......................................... 188
Blood Typing............................................................................................207
Blue Team/PCIM, Outpatient ............................................................. 198
Bluitt-Flowers Health Center (COPC)................................................. 49
Map............................................................................................................17
Directions ................................................................................................18
Board of Managers .................................................................................. 37
Board of Managers, Analysis for ....................................................... 103
Board Room, Reservations ..................................................................... 37
Boecks Sarcoid ...................................................................................... 162
Bomb Threat Reporting........................................................................243
Bone Deformities/Fractures/Pain, Outpatient.............................. 193
Bone Marrow Biopsy/Cancer, Outpatient ........................................ 188
Bone Marrow Lab/Special Coagulation .............................................207
Bonus, New Employee Sign-On/Recruitment .................................... 95
Book/Magazine Sales............................................................................. 115
Brady Center............................................................................................. 23
Brain Conditions/Diseases/Disorders, Outpatient ....................... 168
Brain Injury, Moderate/Severe.........................................................264
Brain Injury/Trauma, Outpatient...................................................... 168
Brain Rehabilitation, Outpatient........................................................ 219
2009
Brain Tumors, Outpatient.................................................................... 168

Breast Cancer, Information & Prevention ......................................... 55
Breast Clinic/Oncology, Inpatient..................................................... 189
Breast Evaluation Clinic........................................................................ 188
Breast Oncology Clinic.......................................................................... 188
Breast Imaging/Mammography, Screen & Diagnostic ..................234
Breast Reduction ...................................................................................223
Breast Tumor Evaluation, Outpatient............................................... 188
Breastfeeding Classes ..........................................................................280
Breathing Diseases/Disorders/Problems, Inpatient ....................232
Breathing Tests ..................................................................................... 231
Breathing Treatments ..........................................................................242
Bridge Program....................................................................................... 132
Briggs Weaver (Parkland Support Services Building A)
Map............................................................................................................15
Address....................................................................................................16
Brochures, Development/Publication .................................................. 74
Brochures, Printing................................................................................226
Bronchogenic Carcinoma Clinic, Outpatient .................................... 188
Bronchoscopy Scheduling .................................................................... 231
Budget Process....................................................................................... 103
Budget, Department Questions/Adjustments ................................. 34
Building & Grounds................................................................................... 50
Bulk Storage, Pharmacy ....................................................................... 218
Bureau of Vital Statistics ..................................................................... 23
Burn Acute Care Unit (BACU) ...............................................................51
Burn Center, Inpatient............................................................................51
Burn Clinic.................................................................................................. 52
Burn Evaluation, All Ages....................................................................... 92
Burn Inpatient ...........................................................................................51
Burn Intensive Care Unit (BICU)..........................................................51
Burn Pressure Garment, Fitting/Application .................................... 52
Burn Support for Child Survivor...........................................................51
Burn Support Group, Pediatric & Adult...............................................51
Burn Therapy, Inpatient .........................................................................51
Burn Therapy/Treatment, Outpatient ............................................... 52
Burn Unit, Inpatient.................................................................................51
Bus Routes/Schedules............................................................................ 23
Business Card Printing ..........................................................................226
Business Office, Cashiers ...................................................................... 63
Business Office, Customer Service..................................................... 58
Business Services ..................................................................................209
C&G (Counseling & Guidance), Assistance .......................................... 94
Cabinet Work............................................................................................ 82
Cabinets Repair/Maintenance............................................................... 50
CAD Operator........................................................................................... 53
Caf Express........................................................................................... 175
Cafeteria.................................................................................................. 175
Call Center Operations ........................................................................... 54
Camp I-Thonka-Chi Newsletter, Development & Publication........ 73
Cancer Counseling, Oncology & Chemotherapy Clinic .................... 188
Cancer Counseling, Oncology Inpatient (7 East)............................ 189
Cancer Diagnosis & Surgery, Female - Inpatient............................ 119
Cancer Female, Outpatient Diagnosis & Treatment....................... 117
Cancer Follow-up Care, Outpatient .................................................... 117
Cancer Literature, Oncology & Chemotherapy Clinic.................... 188
Cancer Literature, Oncology Inpatient (7 East)............................ 189
Cancer Prevention & Intervention Program (CPIP) ......................... 55
Map............................................................................................................17
Directions ................................................................................................18
Cancer Prevention Information.................................................. 55, 274
Cancer Registry....................................................................................... 121
Cancer Support Group Information, Oncology &
Chemotherapy Clinic........................................................................... 188
Cancer Support Group Information, Oncology
Inpatient (7 East)............................................................................... 189
Cancer Therapy, Outpatient - Blood Transfusions/Bone
Marrow Biopsy/Chemotherapy/Radiation..................................... 188
Cancer Treatment, Oncology & Chemotherapy Clinic ................... 188
Cancer Treatment, Oncology Inpatient (7 East) ........................... 189
288
Cancer, Skin ...............................................................................................81

Candy Sales .............................................................................................. 115
Capital Expenditures Monitoring ....................................................... 190
Car Seat Safety/Training ................................................................... 138
Car, Purchase/Registration/Sell for Hospital................................ 147
Cardiac Care Unit (CCU) ........................................................................ 58
Cardiac Care Unit (CCU), Anesthesiology .......................................... 42
Cardiac Cath Lab, Anesthesiology ....................................................... 42
Cardiac Catherization Lab ..................................................................... 56
Cardiac Disease, Inpatient..................................................................262
Cardiac Labs.............................................................................................. 56
Cardiac Monitors, Ambulatory/Event/Holter .................................. 59
Cardiac Procedures ................................................................................. 56
Cardiac Rehabilitation Services........................................................... 57
Cardiac Sonogram .................................................................................... 59
Cardiac Testing, Nuclear Perfusion ................................................... 171
Cardiology Clinic ..................................................................................... 162
Cardiology Information Management System (CIMS) ................... 59
Cardiology, Rehabilitation...................................................................... 57
Cardiopulmonary Intensive Care Unit (CPICU)................................. 58
Cardiopulmonary Resuscitation (CPR) Education
Clinical ................................................................................................... 174
Non-Clinical ..........................................................................................263
Cardiopulmonary Stress Test............................................................... 59
Cardiovascular Lab (10 South South) ................................................. 59
Cardiovascular Procedures (Non-Invasive),
Inpatient & Outpatient ....................................................................... 89
Cardiovascular Procedures, Inpatient/Outpatient.......................... 59
Cardiovascularthoracic Surgery Clinic ............................................... 60
Cardioversion ............................................................................................ 56
Care Management .....................................................................................61
Career Counseling ..................................................................................263
Career Path Guidance ..............................................................................71
Carotid Occlusive Disease, Diagnosis & Surgical Treatment......273
Carpal Tunnel, Outpatient ......................................................................91
Carpentry Work ....................................................................................... 82
Carpet Cleaning ........................................................................................ 98
Carpet, Select/Order........................................................................... 139
Casa de los Amigos .................................................................................. 23
Case Management
Behavioral Health & Social Services (COPC) ................................. 45
Geriatric, Outpatient.......................................................................... 114
Geriatric, Social Work .........................................................................61
HIV Case Management, Inpatient/ESD........................................ 124
HIV Prevention.................................................................................... 126
HIV+ Inmates, Dallas Urban League.............................................. 124
Outpatient............................................................................................208
Trauma Patients .................................................................................... 84
Cashier Department................................................................................ 63
Cast/Splint, Application/Removal...................................................... 193
Catering Services .................................................................................. 175
CCU (Coronary Care Unit)...................................................................... 58
CDC (Centers for Disease Control) ..................................................... 23
CDC (Centers for Disease Control), Infection Control ................ 134
Ceiling Repair/Maintenance................................................................... 50
Cell Phones, Discount Program.............................................................. 46
Cell Phones, Distribute/Maintenance/Requests for ..................... 261
Cellulitis, Diabetes - Inpatient...........................................................267
Center for Clinical Toxicology ............................................................ 170
Centers for Disease Control (CDC) ............................................ 23, 134
Centers for Disease Control STD & AIDS Hotlines....................... 23
Central Nervous System Disorders, Outpatient ........................... 162
Central Supply ........................................................................................ 155
Central Pharmacy................................................................................... 218
Centralized Nurse Staffing................................................................. 173
CEO (Chief Executive Officer) ............................................................... 1
CEO Report, Development & Publication ............................................ 74
Cerebrovascular Accident Rehabilitation, Outpatient ................. 219
Cerebrovascular Disorder, Outpatient............................................. 162
2009
Cesarean Section, Repeat.................................................................... 178

CFO (Chief Financial Officer)...................................................... 34, 104
Chapel/Chaplain......................................................................................206
Charge Master Maintenance ................................................................ 116
Chart Analysis/Completion/Requests/Retrieval ............................. 121
Chase Bank/Exchange Park
Map............................................................................................................15
Address....................................................................................................16
Check Out, Employee Last Paycheck/PTO Payout ....................... 131
Check Request, Employee Reimbursement ........................................ 34
Check Request, Special Employee................................................... 214
Check Request, Status Vendor.......................................................... 34
Chemical Abuse, Assessment & Counseling ........................................61
Chemical Spills........................................................................................243
Chemical Warfare, Information ........................................................ 134
Chemotherapy, Inpatient...................................................................... 119
Chemotherapy Clinic.............................................................................. 188
Chest Medicine Clinic............................................................................ 162
Chest Pain, Questions after Inpatient Stay...................................262
Chest Physiotherapy .............................................................................242
CHF (Congestive Heart Failure), Inpatient
Cardiopulmonary Intensive Care Unit (CPICU).............................. 58
Telemetry (10 West) .........................................................................262
CHF (Congestive Heart Failure), Outpatient .................................. 162
Chief Executive Officer (CEO) ............................................................... 1
Chief Financial Officer (CFO)............................................................... 34
Chief Information Officer (CIO) ...................................................... 187
Chief Operating Officer (COO) .............................................................. 1
Child & Family Guidance Center, Discipline Services...................... 23
Child Abuse Prevention Program ........................................................ 138
Child Discipline and Behavioral Problems........................................... 23
Child Life Play Therapy
Garland health Center (COPC)......................................................... 107
Child Life/Child Development................................................................51
Child Protective Services ................................................................45, 61
Child Safety Classes, New Mothers .................................................280
Child Safety Program ........................................................................... 138
Childbirth Classes..................................................................................280
Childhood Immunizations, Dallas County Health &
Human Services..................................................................................... 23
Childrens Health Insurance Program (CHIP)
Parkland Community Health Plan ............................................199, 203
Parkland Health Plans & Contact Information......................... 21-22
Parkland KIDSfirst.............................................................................203
Childrens Medical Center of Dallas
Map............................................................................................................15
Address....................................................................................................16
Childrens Shelter (Parkland Support Services Building C)
Map............................................................................................................15
Address....................................................................................................16
CHIP (Childrens Health Insurance Program)
Parkland Community Health Plan (PCHP) ..............................199, 203
Parkland KIDSfirst.............................................................................203
Cholelithiasis, Evaluation for Surgery..............................................253
Cholelithiasis, New Patient Evaluation & Post-Op Care................254
Cholesterol Education, Employee.......................................................278
Chronic Kidney Disease Clinic (CKD) ................................................... 64
Chronic Kidney Disease Diagnosis/Evaluation................................... 64
Chronic Obstructive Pulmonary Disease (COPD), Inpatient .......232
Chronic Pain, Diagnosis/Treatment ................................................... 195
CIO (Chief Information Officer) ...................................................... 187
Circumcision, Adult (18 and older).....................................................269
Circumcision, Newborn ................................................................ 166, 169
CITI/QIC Governance Representative............................................ 103
Citizens for Traffic Safety Program................................................ 138
CKD (Chronic Kidney Disease Clinic) ................................................... 64
289
Claims for Payment, Editing/Electronic/Paper/Third Party/

Questions................................................................................................ 47
Claims, Epic/XactiMed ........................................................................... 43
Claims, Involving Attorney .................................................................. 194
Classes
Aerobic..................................................................................................278
Breastfeeding......................................................................................280
Child Safety New Mothers ...........................................................280
Childbirth..............................................................................................280
ESL (English as a Second Language) ................................................ 27
Father....................................................................................................280
Fitness...................................................................................................278
Life Skills ............................................................................................... 59
Mother/Baby .......................................................................................280
New Father ..........................................................................................280
Parenting................................................................................................. 59
Pregnancy Prevention........................................................................... 59
Prenatal .................................................................................................280
Weight Loss/Management................................................................278
Cleaning, Dental....................................................................................... 110
Cleaning, Hospital - All Areas ............................................................... 98
Clerical Training .....................................................................................263
Clinic
Acute Dialysis........................................................................................ 35
Ambulatory Care Clinic (Urgent Care - 18 Years & Older)......... 39
Amputee Clinic........................................................................................41
Burn Clinic............................................................................................... 52
Chronic Kidney Disease (CKD) ........................................................... 64
Infusion Clinic...................................................................................... 137
Oncology & Chemotherapy Clinic ................................................... 188
Ortho A - Sports ................................................................................260
Ortho D - Hand ...................................................................................260
Ortho E - Trauma ...............................................................................260
Ortho F - Foot.....................................................................................260
2009
Clinic (cont.)
Ostomy Clinic ......................................................................................... 97
Pain Clinic .............................................................................................. 195
Physical Medicine Stroke/Rehabilitation - Outpatient............. 219
Urology Clinic .......................................................................................269
Wound Clinic...........................................................................................111
Clinic Chart Requests............................................................................. 121
Clinic Services, Infants 4 Lbs. or Less at Birth/Medically
High-Risk Infants................................................................................. 24
Clinical Compliance, Staff Education ................................................238
Clinical Engineering.................................................................................. 65
Clinical Pathology ...................................................................................207
Clinical Research ...................................................................................... 66
Clinical Reviews, Day Surgery/Inpatient ......................................... 217
Clinical Support Services Division ....................................................... 67
Clogs, Sales .............................................................................................266
Clothing Emergency Assistance ........................................................... 23
Clothing Referrals ....................................................................................61
CNS (Central Nervous System) Disorders, Outpatient............... 162
Cobra Health Insurance ........................................................................ 46
Code Paging................................................................................................ 54
Coding & Reimbursement ...................................................................... 121
Coding Inpatient/Outpatient............................................................... 121
Cognitive Evaluation ..............................................................................249
Collection Agency..................................................................................... 58
Collection Agency Monitoring ............................................................. 194
Collection Department.......................................................................... 210
Collections, Commercial & Medicare ................................................... 68
Collections, Medicaid Collections....................................................... 157
College Courses, On & Off Campus ...................................................263
Collegiate Fellows Program.................................................................. 132
Colon Cancer, New Patient Evaluation & Post-Op Care.................254
Colon Procedures, Outpatient
Gastroenterology Lab (GI Lab) ....................................................... 109
Colonscopy ............................................................................................... 109
Colostomy Reversals, New Patient Evaluation &
Post-Op Care........................................................................................254
Commercial & Medicare Collections .................................................... 68
Commercial Managed Care Contracts ............................................... 152
Commissioners Court, Analysis for ................................................... 103
Commitment, Court................................................................................228
Communicable Disease Division, Dallas County Health &
Human Services..................................................................................... 23
Communicable Diseases, Reporting of .............................................. 134
Communication Problems, Evaluation/Treatment/Therapy .........249
Community Dental Care .......................................................................... 68
Community Health Improvement ....................................................... 251
Community Health Plan ......................................................................... 199
Community Map .........................................................................................17
Community Map Index & Directions.............................................. 18-20
Community Oriented Primary Care Center (COPC)
Behavioral Health & Social Services................................................ 45
290
Community Oriented Primary Care Center (cont.)

Bluitt-Flowers Health Center ............................................................ 49
Community Services ............................................................................. 70
deHaro-Saldivar Health Center ....................................................... 79
East Dallas Health Center .................................................................. 87
Garland Health Center ...................................................................... 107
HOMES Program................................................................................. 127
Irving Health Center .......................................................................... 141
Oakwest Health Center .................................................................... 176
Social Services...................................................................................... 45
Southeast Dallas Health Center .....................................................247
Vickery Health Center.......................................................................274
Community Outreach (COPC) ................................................................ 69
deharo-Saldivar Health Center......................................................... 79
Community Relations ............................................................................... 74
Community Services (City of Dallas & State of Texas) ...........23-27
Community Services (COPC).................................................................. 70
Compensation .............................................................................................71
Complaints ............................................................................................... 212
Complaints, After Hours (Inpatient, Visitor & ER Only) ............. 173
Complaints, Patients Walk-in ................................................................ 37
Compliance Integrity Hotline ............................................................... 75
Compliance Issues, Research ..............................................................238
Compliance Monitoring.......................................................................... 140
Computer Network Access Requests (GroupWise,
PeopleSoft, EPIC, etc.) ..................................................................... 136
Computer Aided Design (CAD) Services ............................................ 53
Computer Based Training.....................................................................263
Computer Problems/Requests............................................................. 136
Computer Virus Reporting ................................................................... 187
Confidentiality, Patient......................................................................... 122
Congenital Bone Diseases, Outpatient.............................................. 162
Congestive Heart Failure (CHF), Inpatient
Telemetry (10 West) .........................................................................262
Congestive Heart Failure (CHF) Clinic, Outpatient....................... 162
Construction, All Aspects Related to ................................................. 82
Construction, New Facilities ............................................................... 128
Consult, Clinical HIV/AIDS ................................................................265
Consult, Maternal Fetal/OB ................................................................ 178
Consultation, Data Management/Analysis/Publication ................... 66
Consultation, Research Design ............................................................. 66
Consumer Products - Safety................................................................. 26
Contact ....................................................................................................... 23
Contact Lens Clinic, Outpatient .......................................................... 191
Continence Needs, Ostomy ................................................................... 97
Continuing Nursing Education Programs........................................... 174
Continuous Leave of Absence, Questions/Eligibility ...................... 94
Continuous Renal Replacement Therapy (CRRT)............................... 58
Contraception
2009
Contraception (cont.)
Contraception, Emergency (Morning after Pill)
Contract Releases.................................................................................. 231
Contract Review, Legal Affairs.......................................................... 147
Contract Review, Purchasing ............................................................... 231
Contracting, Managed Care ................................................................... 68
COO (Chief Operating Officer) .............................................................. 1
Cooling System, Building ......................................................................224
COPC (Community Oriented Primary Care Center)
Behavioral Health & Social Services................................................ 45
Community Services ............................................................................. 70
deHaro-Saldivar Health Center ....................................................... 79
HOMES Program................................................................................. 127
COPC Division............................................................................................ 72
COPC Laboratories ................................................................................207
COPC Pharmacy ...................................................................................... 218
COPC Resource Support Team ............................................................. 73
COPD (Chronic Obstructive Pulmonary Disease), Inpatient .......232
Coronary Angioplasty.............................................................................. 56
Coronary Care Unit (CCU)...................................................................... 58
Coronary Stent Placement..................................................................... 56
Corporate Communications .................................................................... 74
Corporate Compliance ............................................................................. 75
Corrective Action, Consult w/Managers ............................................ 94
Corrective Cosmetics............................................................................ 186
Cosmetic Surgery .................................................................................223
Cost Benefit Analysis............................................................................ 190
Cost Report Preparation ....................................................................... 116
Counseling & Guidance (C&G), Assistance .......................................... 94
Counseling
Alcohol & Substance Abuse ................................................................61
Genetic ..................................................................................................225
HIV Prevention Case Management ................................................. 126
Patient/Family Intervention ...............................................................61
Pregnant Exposure to Drugs/Medication/Harmful
Substances.........................................................................................225
Courier Mail Services, Offsite Facilities ........................................ 155
Court Orders ..........................................................................................228
CPICU (Cardiopulmonary Intensive Care Unit)................................. 58
CPIP (Cancer Prevention & Intervention Program) ......................... 55
CPR Records, Nursing Staff - Maintenance.................................... 173
CPR Training/Recertification, Clinical Staff................................... 174
CPR Training/Recertification, Non-Clinical .....................................263
CPT-4 Codes............................................................................................. 121
Credentialing, Allied Health Providers/Physicians ........................ 159
291
Credit Balances, Patient Accounts - Research/Resolve...............237

Crime Prevention/Criminal Activity ..................................................244
Criminal Background Checks, Pre-Employment........................ 95, 172
Crisis Assistance...................................................................................... 23
Crisis Intervention ...................................................................................61
Abuse & Violence ................................................................................276
Crisis Line, Rape and Sexual Abuse...................................................276
Crisis Stabilization, Emergent ...........................................................228
Crisis Support, Staff/Patients & Families ......................................206
Critical Care & Emergency Services Internship/Residency
Program ................................................................................................. 174
Critical Care & Trauma Nurse Internship Program....................... 174
Critical Care Unit
Burn Center (6 North)..........................................................................51
Medical/Respiratory (9 North)....................................................... 160
Neonatal................................................................................................ 166
Neurosurgery/Surgical (2 North) .........................................255-256
Crowns, Dental......................................................................................... 110
CRRT (Continuous Renal Replacement Therapy)............................... 58
C-Section, Repeat.................................................................................. 178
CT Scan ....................................................................................................234
Customer Service Department............................................................. 75
Customer Service Training..................................................................263
Customer Support Center, I/S .......................................................... 136
Cutaneous Surgery ...................................................................................81
CVA Rehabilitation, Outpatient ......................................................... 219
CVTS Clinic................................................................................................ 60
Cyst, Evaluation for Surgery ..............................................................253
Cyst, New Patient Evaluation & Post-Op Care ................................254
Cyst, Surgical Removal .........................................................................245
Cytology....................................................................................................207
Dallas County Health & Human Services............................................ 23
Dallas County Jail Pharmacy ............................................................... 218
Dallas Healthy Start............................................................................... 59
Map............................................................................................................17
Directions ................................................................................................18
Dallas Police Department
Family Violence/Social Services ....................................................... 24
First Offender Program ..................................................................... 23
DART, E-Pass Discounts ........................................................................ 46
DART, Routes/Schedules/Handiride.................................................. 23
Data Analysis/Management/Publication, Consultation ................... 66
Database Development, HIV/AIDS..................................................265
Day Resource Center
Map............................................................................................................17
Directions ................................................................................................18
Day Surgery, 2 East & 2 South..........................................................259
Day Surgery, Ambulatory Surgical Center (ASC) ........................... 40
Day Surgery Anesthesiology................................................................. 42
Day Surgery Scheduling.......................................................................208
Death & Dying Issues ...........................................................................206
Death Certificate Copies ....................................................................... 23
Death Certificate Preparation............................................................206
Deceased Patients .................................................................................206
Decision Support...................................................................................... 78
Decker ...................................................................................................... 143
Decontamination Procedure
Environmental Services....................................................................... 98
Deductions, Paycheck - Employee....................................................... 131
Deformities, Bone Outpatient......................................................... 193
Deformities, Plastics Outpatient....................................................223
deHaro-Saldivar Health Center (COPC)............................................. 79
Map............................................................................................................17
Directions ................................................................................................19
deHaro-Saldivar Womens Health Center ......................................... 80
Map............................................................................................................17
Directions ................................................................................................19
2009
Delivery Room ......................................................................................... 144

Dental Cleaning/Crowns/Extractions/Fillings/
Gum Problems ....................................................................................... 110
Dental Clinic - Outpatient .................................................................... 110
Dental Deformities/Minor Trauma ................................................... 192
Dental for Low Income Children ......................................................... 69
Dental Health Education/Emergency Treatment/
Prevention Services ............................................................................. 24
Dental Health Programs......................................................................... 69
Dental Pain/Oral Surgery, Outpatient ............................................. 192
Dental Plans, Employee ........................................................................... 46
Dental Problems/Oral Surgery, Outpatient.................................... 192
Dental Programs....................................................................................... 69
Dental Services
Division of Oral Health ....................................................................... 24
West Dallas Multipurpose Center .................................................... 27
Dentist ....................................................................................................... 69
Dentofacial Deformities - Orthodontic........................................... 192
Department Director Meeting Coordination..................................... 37
Department Move Requests ...........................................................82, 98
Department Reduction in Force (RIF), Facilitation .................94, 95
Department Reorganizations (Reorg), Facilitation...................94, 95
Deposit/Direct - Employee Requests ................................................ 131
Depression, Inpatient...........................................................................229
Depression, Outpatient ........................................................................230
Dermatology Clinic....................................................................................81
Design & Construction ............................................................................ 82
Design, Computer Aided Services ....................................................... 53
Desktop Services, I/S ......................................................................... 136
Desktop Training....................................................................................263
Detention Center, Specialty Appointments ....................................208
Devices Medical, Recall of/Safety.................................................... 217
DFW Technologies................................................................................. 136
Diabetes Awareness & Prevention Program (DAPP) ........................ 23
Diabetes Awareness, African-American Hamilton Park/North Park/Oak Cliff/South Dallas .................... 23
Diabetes Clinic........................................................................................ 162
Diabetes Education, Employee............................................................278
Diabetes Education, Outpatient
University Diabetes Treatment Center (7 South South).........267
Diabetes Foot Care, Outpatient ........................................................ 162
Diabetes Inpatient & New Onset Inpatient ...................................267
Diabetes Pregnant ................................................................................. 178
Diabetic Education Clinic/PCIM, Outpatient.................................. 198
Diabetic Teaching During Pregnancy ................................................ 178
Diagnostic Cardiovascular Procedures................................................ 59
Diagnostic Radiology .............................................................................234
Dialysis Access Clinic.............................................................................. 83
Dialysis Appointments/Complications/Criteria/Emergent
Care/End Stage Renal Disease/Funding Eligibility/
Initiation/Quinten Placement/Shunt Placement .......................... 35
Dialysis Inpatient
Acute Dialysis........................................................................................ 35
Renal Transplant (10 East) ...............................................................240
Dialysis Units, Community Locations................................................... 35
Dictation, Physician ................................................................................ 121
Diet Orders, Patient ............................................................................. 175
Dietary ..................................................................................................... 175
Dietary Clinic/PCIM, Outpatient ....................................................... 198
Dietetic Conference Room Reservations ......................................... 175
Dietetic Services................................................................................... 175
Dilation, Esophagus................................................................................ 109
Dining Room A Reservations................................................................ 175
Direct Access, Outpatient Admissions and Registration ............209
Direct Deposit, Employee Set-up/Change/Stop.......................... 131
292
Directions within Hospital ................................................................... 213

Directions, Community Map Index & Directions ........................ 18-20
Directory of Services, Publication/Updates .................................... 54
Disability, Long Term.............................................................................. 46
Disability, Minimizing............................................................................ 186
Disability, Questions/Issues Employee .......................................... 46
Disaster & Safety Manual Maintenance...........................................243
Disaster Drills ........................................................................................243
Disaster Management............................................................................. 37
Disaster Management/Trauma Services ........................................... 84
Disaster Notification, Overhead Announcement ...........................244
Disaster Notification, Text Paging...................................................... 54
Disaster Response Issues/Training ..................................................243
Discharge Instructions, Written, Translation
Patient Relations................................................................................. 212
WCS/WISH.........................................................................................279
Discharge Lounge/Transportation...................................................... 211
Discharge, Inpatient............................................................................... 38
Discharge, Outpatient Clinics & ESD................................................209
Discipline, Child ........................................................................................ 23
Discrimination Claims Investigation, Employee ................................ 94
Disturbances/Violent Activity ...........................................................244
Diversity Training.................................................................................. 132
Diverticulitis, New Patient Evaluation & Post-Op Care ................254
Division of Oral Health (Dental) .......................................................... 24
Divorce Records, Copies......................................................................... 23
DME (Durable Medical Equipment), Requests For.......................... 114
DNA Testing ............................................................................................. 25
DNR/Do Not Resuscitate, Information/Assistance.....................206
Dobutamine, Stress Echocardiogram ................................................. 59
Dock B....................................................................................................... 155
Doctor Affiliations/Credentialing/Database/
Reappointment..................................................................................... 159
Doctor Employment Opportunities.................................................... 221
Doctor to Doctor Referrals into Parkland ......................................208
Document Framing ................................................................................. 139
Document Hanging ................................................................................... 50
Domestic Violence Issues, Employees/Staff .................................244
Domestic Violence Issues, Patients
Care Management/Social Work .........................................................61
Family Violence...................................................................................... 24
Victim Intervention Program (VIP)/Crisis Center .....................276
Domestic Violence Prevention Program ............................................ 138
Donated Patient Items.........................................................................277
Donation, Blood.......................................................................................207
Donation, Gifts & Acknowledgement/Memorial .............................200
Donation, Organ ..................................................................................... 241
Donation, Organ Heart/Kidney/Liver/Lung/Skin, Information
& Referrals............................................................................................. 26
Doors, Repair/Maintenance................................................................... 50
DPS (Department of Public Safety) .................................................244
Drug Abuse, Assessment & Counseling.........................................25, 61
Drug Abuse, Emergency Care .............................................................228
Drug Information Center, Pharmacy ................................................ 218
Drug Test Scheduling, Pre-Employment ................................... 95, 172
Drug Test Scheduling, Probable Cause............................................... 95
Drug Test Specimen Collection, Pre-Employment &
Probable Cause .................................................................................... 185
Drug Therapy Questions...................................................................... 218
Drugs/Transplant, Financial Assistance .......................................... 241
Drugstore Items, Sales ........................................................................ 115
Duplicate Medical Record Numbers/MPI ......................................... 121
Durable Medical Equipment, Rental Assistance ................................61
Durable Medical Equipment, Requests For....................................... 114
Dying & Death Issues, Assistance with ...........................................206
Dysplasia Clinic ......................................................................................... 85
Dysplasia, Diagnosis/Treatment/Follow-up Care............................. 85
Dysplasia, Outpatient .....................................................................85, 118
Ear Diseases/Problems Outpatient, Diagnosis &
Treatment .............................................................................................. 86
2009
Ear Problems, Outpatient ...................................................................... 86

Ear, Nose & Throat Clinic (ENT) ......................................................... 86
East Dallas Health Center (COPC)....................................................... 87
Map............................................................................................................17
Directions ................................................................................................19
East Dallas Womens Health Center ................................................... 88
Map............................................................................................................17
Directions ................................................................................................19
Eating Disorders, Inpatient ................................................................229
ECG............................................................................................................. 89
Echocardiograms, Inpatient & Outpatient
Stress w/Dobutamine or Treadmill.................................................. 59
Transesophageal ................................................................................... 59
ECT (Electroconvulsive Therapy) - Inpatient.................................229
ED (Emergency Department) ................................................................ 92
Education & Training, HIV/AIDS Providers ...................................265
Education
Advanced Cardiac Life Support (ACLS), Clinical ........................ 174
Cardiopulmonary Resuscitation (CPR), Clinical............................. 174
Cardiopulmonary Resuscitation (CPR), Non-Clinical....................263
Course Design ......................................................................................263
Internships, Nursing.......................................................................... 174
Materials, Patient ............................................................................... 174
Maternal................................................................................................ 169
Nursing .................................................................................................. 174
Patient Care Assistant (PCA)........................................................... 174
Poison ..................................................................................................... 170
Pregnancy, Complications .................................................................. 178
Pregnancy, High Risk.......................................................................... 178
Requests for Patient Education Material ..................................... 174
Residency Programs, Nursing........................................................... 174
Unlicensed Assistive Personnel ....................................................... 174
Educational Services.............................................................................263
EEG/Epilepsy, Inpatient/Outpatient................................................ 167
EEG/Epilepsy/Sleep - Neurophysiology (8 South) ........................ 167
EEO/TWC Affairs................................................................................... 94
EGD Procedure (Esophago-Gastro Duodenoscopy) ........................ 109
EKG Department ...................................................................................... 89
EKG Monitoring/Telemetry .................................................................262
Elam Road Clinic .....................................................................................247
Elam Road Womens Clinic....................................................................248
Elderly Care, Inpatient ......................................................................... 112
Elderly Care, Outpatient
Elective Surgery ...................................................................................... 40
Electrical Equipment Inspection, Patient/Staff ............................. 90
Electrical Floor Plans .............................................................................. 53
Electrical Shop......................................................................................... 90
Electricity, Generator Repair & Maintenance ................................224
Electrocardiography ............................................................................... 89
Electroconvulsive Therapy (ECT), Inpatient...................................229
Electroencephalography (EKG/EEG) ................................................. 167
Electrolarynx, Repair/Replacement/Batteries ..............................249
Electromyography (EMG)........................................................................91
Electronic Bills/Claims/Patient Account Notes ............................... 43
Electrophysiology, Cardiac .................................................................... 56
Eligibility Center....................................................................................209
Map............................................................................................................15
Address....................................................................................................16
Eligibility Center, Patient Admissions and Registration ..............209
Emergency Assistance, Clothing/Food/Information ...................... 23
Emergency Care
Burn.......................................................................................................... 92
OB/Gyn.................................................................................................. 182
Over 14 Years of Age .......................................................................... 92
Pregnant - All Ages .............................................................................. 92
Pregnant <24 Weeks and Non-Pregnant ........................................ 182
Psychiatric, Alcohol............................................................................228
Trauma - Over 13 Years of Age ........................................................ 92
293
Emergency Contact Information, Employee - Changes ................. 131

Emergency Contraception (Morning after Pill)
Emergency Department, Patient Admissions and
Registration .........................................................................................209
Emergency Medical Code Paging .......................................................... 54
Emergency Psychiatric Care ...............................................................228
Emergency Room (ER) ............................................................................. 92
Emergency Room, OB/Gyn ................................................................... 182
Emergency Services Department (ESD)............................................ 92
Emergency Shelter.................................................................................. 24
Emergency Social Services ............................................................25, 27
Emergent Care
Burns........................................................................................................ 92
OB/Gyn.................................................................................................. 182
Over 14 Years of Age .......................................................................... 92
Pregnant - All Ages .............................................................................. 92
Pregnant <24 Weeks and Non-Pregnant ........................................ 182
Psychiatric............................................................................................228
Trauma - Over 13 Years of Age ........................................................ 92
Emergent Dialysis .................................................................................... 35
EMG (Electromyography)........................................................................91
Employee
Address Changes ................................................................................. 131
Alcohol Programs ................................................................................ 185
Appeal Process ...................................................................................... 94
Awards Banquet .................................................................................. 132
Benefits ................................................................................................... 46
Blood Pressure Screening................................................................. 185
Cholesterol Education........................................................................278
Cholesterol Screening ....................................................................... 185
Contact Information ............................................................................ 54
Counseling, Work Related Issues ..................................................... 94
Dental Plans............................................................................................ 46
Diabetes Education ............................................................................278
Drug Programs ..................................................................................... 185
Drug Test Scheduling ................................................................. 95, 172
Drug Test, Pre-Employment & Probable Cause
Specimen Collection .......................................................................... 185
Emergency Contact Information Changes .................................. 131
Exit Interviews ..................................................................................... 95
File Review............................................................................................. 131
Flu Vaccines ......................................................................................... 185
Fundraiser, March of Dimes/United Way/WalkAmerica ......... 132
Health Education Programs/Fairs ..................................................278
Health Plan ............................................................................................. 46
Health Risk Assessment ...................................................................278
Health Screening/Counseling........................................................... 185
Hepatitis Vaccines.............................................................................. 185
ID Badges, Current ............................................................................244
ID Badges, Retiree............................................................................... 46
Immunizations/Shots ........................................................................ 185
Injury on Duty.....................................................................................282
Insurance Plans ..................................................................................... 46
Last Paycheck ....................................................................................... 131
Location Information........................................................................... 54
Name Changes....................................................................................... 131
Nursing Orientation .................................................................. 172, 174
Orientation, All Employees...............................................................263
Pharmacy (Central Pharmacy) .......................................................... 218
Physician Office (EPO) ........................................................................ 93
Problem Solving Procedure, Facilitation ......................................... 94
PTO Payout, Questions/Issues ........................................................ 131
2009
Employee (cont.)
Recruitment Bonus ............................................................................... 95
Referral Program .................................................................................. 95
Safety ...................................................................................................243
Shots/Immunizations ........................................................................ 185
Sign-on Bonus ........................................................................................ 95
Specimen Collection Pre-Employment & Probable
Cause Drug Testing.......................................................................... 185
Stress Management ...........................................................................278
TB Mask Fitting/Screening.............................................................. 185
Telephone Number Changes.............................................................. 131
Vision Plan ............................................................................................... 46
Employee Handbook ................................................................................ 95
Employee Insurance Plans...................................................................... 46
Employee of the Quarter, Nomination/Selection ......................... 132
Employee Physicians Office (EPO)....................................................... 93
Map............................................................................................................17
Directions ................................................................................................19
Employee Relations.................................................................................. 94
Employment
Doctor/Physician for Community Clinics....................................... 221
Others (Non-Clinical & Nursing) .............................................. 95, 172
Employment Application
Non-Clinical & Nursing................................................................ 95, 172
Physician................................................................................................ 221
Employment Laws - ADA, FMLA, etc. ................................................. 95
Employment Laws, Interpretation....................................................... 94
Employment Policies, Assistance with Interpretation ................... 94
Employment Services.............................................................................. 95
Employment Testing, Computer Software/Customer Service/
Language Incentive Pay/Math/Spelling/Telephone Skills/
Typing ...................................................................................................... 95
Employment Training, West Dallas Multipurpose Center .............. 27
End of Life Care Clinic/PCIM - Outpatient .................................... 198
End Stage Renal Disease (ESRD).......................................................240
End Stage Renal Disease (ESRD), Dialysis ........................................ 35
Endocrine Clinic...................................................................................... 162
Endocrine Disorders, Female - Past or Current............................. 120
Endocrine/Infertility Female, Outpatient ...................................... 120
Endoscopic Retrograde Cholangiopancreatography (ERCP)......... 109
Endoscopic Variceal Ligation (EVL) ................................................... 109
Endoscopic/Radiographic Swallow Study.........................................249
Endoscopy ................................................................................................ 109
Engineering Services .............................................................................. 96
Bio-Medical Lab..................................................................................... 48
Buildings & Ground................................................................................ 50
CAD Operator........................................................................................ 53
Clinical Engineering............................................................................... 65
Electrical Shop...................................................................................... 90
Locksmith Shop ................................................................................... 150
Mechanical Shop ................................................................................. 156
Paint Shop............................................................................................. 196
Power Plant and HVAC Maintenance ..............................................224
Refrigeration Shop.............................................................................235
English as a Second Language (ESL) Classes .................................... 27
ENT (Ear, Nose & Throat), Outpatient.............................................. 86
Enteral Feedings, Inpatient ................................................................ 175
Enterostomal Nursing Services ........................................................... 97
Enterostomal Therapy............................................................................ 97
Envelope Printing ...................................................................................226
Environment of Care Manual Maintenance ......................................243
Environmental Health/Animal Control ................................................ 23
Environmental Services/Hotline .......................................................... 98
EPA Guidelines........................................................................................243
EPIC Access Requests.......................................................................... 136
Epidural Steroid Injections, Outpatient ......................................... 195
Equipment Safety Assessment/Evaluation .....................................272
ER (Emergency Room) ............................................................................. 92
ER Caf.....................................................................................................204
ER Complaints ........................................................................................... 92
294
ER East/Medicine/Surgery/West....................................................... 92
ER Garage, Problems/Issues............................................................... 197
ER Psychiatric.........................................................................................228
ERCP (Endoscopic Retrograde Cholangiopancreatography)......... 109
Escort Patients within Hospital ......................................................... 213
Escort Service to Parking Garages, Employees/Patients ............244
Escorts, Media ......................................................................................... 73
ESD (Emergency Services Department)............................................ 92
ESL (English As A Second Language) ................................................. 27
Esophageal Dilation ............................................................................... 109
Esophago-Gastro Duodenoscopy (EGD) Procedure ........................ 109
ESRD (End Stage Renal Disease).......................................................240
ESRD (End Stage Renal Disease), Dialysis ........................................ 35
Ethical Concerns, Reporting.................................................................. 75
Ethics Issues, Patient Care.................................................................206
Event Monitor........................................................................................... 59
Evidence Collection, Female Assault ................................................. 182
EVL (Endoscopic Variceal Ligation) ................................................... 109
Evoked Potential Testing ..................................................................... 167
Exam Tables, Repair.............................................................................. 156
Exchange Park/Chase Bank
Map............................................................................................................15
Address....................................................................................................16
Executive Development Training .......................................................263
Executive Vice President, Parkland........................................................ 1
Exercise & Nutrition, Cardiac Rehabilitation ................................... 57
Exercise Program/Tolerance Testing................................................. 59
Exit Interviews, Employee .................................................................... 95
Eye Clinics - Contact Lens/External Disease/General Eye/
Glaucoma/Humphrey & Goldmann Visual Field/Laser/Minor
Surgery/Neuro-Ophthalmology/New Eye/Outpatient/
Photography/Plastics/Pre & Post-Operative/Retinal/
Strabismus/Uveitus ............................................................................ 191
Eye Exams/Glasses/Problems/Disorders & Treatment................ 191
Eyeglasses, Referral to Obtain............................................................ 61
Face/Mouth, Abnormalities & Deformities, Outpatient..............192
Facial/Oral Abnormalities/Deformities/Pain/
Problems, Outpatient.........................................................................192
Facilities Planning & Development .....................................................100
Facilities Planning & Development Division...................................... 101
Facility Design ........................................................................................128
Facility Tours - COPC .............................................................................72
Faculty Contract Oversight ................................................................154
Family & Medical Leave Act (FMLA) ...................................................94
Family Counseling, MLK Community Center .......................................25
Family Guidance Center.................................................................. 23, 24
Family Medicine Clinic...........................................................................102
Map........................................................................................................... 17
Directions ............................................................................................... 19
Family Planning, 2-40 Years ............................................................... 283
Family Planning
deHaro-Saldivar Health Center (COPC)..........................................79
deHaro-Saldivar Womens Health Center ......................................80
East Dallas Health Center (COPC)....................................................87
East Dallas Womens Health Center ................................................88
Garland Womens Health Center.....................................................108
Gynecology Clinic................................................................................. 118
Irving Health Center (COPC) ........................................................... 141
Maple Womens Health Center ........................................................153
Oakwest Womens Health Center...................................................177
Southeast Dallas Womens Health Center .................................. 248
Youth & Family Centers.................................................................... 283
Family Violence Prevention Program .................................................138
Family Violence, Assistance/Counseling
Care Management/Social Work ........................................................ 61
Family Violence......................................................................................24
Victim Intervention Program (VIP)/Crisis Center .................... 276
Father Classes....................................................................................... 280
Federal Bureau of Investigations (FBI) ............................................75
FedEx/Airborne/UPS Packages, Delivery & Pick-up.....................155
2009
Feeding Tube, PEG.................................................................................109

Fellows......................................................................................................130
Female Gyn Clinics
Lakewest Womens Health Center..................................................146
Vickery Womens Health Center .................................................... 275
Female Prenatal Clinics
Irving Womens Health Center........................................................142
Lakewest Womens Health Center..................................................146
Vickery Womens Health Center .................................................... 275
Female Problems, Gyn - Outpatient .................................................. 118
Fetal Demise ........................................................................................... 119
Fighting ................................................................................................... 244
File Review, Employee........................................................................... 131
Fillings, Dental........................................................................................ 110
Film Resource Center (FRC) ............................................................... 234
Finance Division......................................................................................104
Financial Assistance, Patient ............................................................. 209
Financial Assistance, Referrals............................................................ 61
Financial Counseling
Bluitt-Flowers Health Center (COPC)..............................................49
deHaro-Saldivar Health Center (COPC)..........................................79
East Dallas Health Center (COPC)....................................................87
Garland Health Center (COPC) ........................................................107
HIV/AIDS............................................................................................125
Irving Health Center (COPC) ........................................................... 141
Irving Womens Health Center........................................................142
Oakwest Health Center (COPC) ......................................................176
Patient Admissions and Registration ............................................ 209
Southeast Dallas Health Center (COPC)...................................... 247
Vickery Health Center (COPC) ....................................................... 274
Financial Reports .....................................................................................34
Financial Screening & Classification, Inpatient/Outpatient ...... 209
Fine Needle Aspiration Biopsies (FNAB) .........................................105
Fine Needle Aspiration Clinic .............................................................105
Fire Extinguishers, Inspect/Replace................................................156
Fire Safety Training, Alarm/Drill .................................................... 243
First Trimester Bleeding .....................................................................178
Fistulae, Outpatient - Diagnosis/Consultation .............................. 227
Fitness Center/Classes, Employee ................................................... 278
Flexible Sigmoidoscopy ........................................................................109
Floor Care ..................................................................................................98
Floor Plans .................................................................................................53
Floor, Repair/Maintenance ....................................................................50
Flow Cytometry ..................................................................................... 207
Flowers, Sales......................................................................................... 115
Fluoroscopy ............................................................................................ 234
Flyers, Coordinate/Publish ....................................................................74
FMLA (Family & Medical Leave Act) ...................................................94
FNA (Fine Needle Aspiration)............................................................105
FNAB (Fine Needle Aspiration Biopsies) .........................................105
Follow-up Financial Counseling ........................................................... 209
Food Assistance ....................................................................................... 61
Food Services, Patient/Staff/Visitors............................................175
Food Stamp Assistance....................................................................... 209
Food, Emergency Assistance ................................................................23
Foot Care, Diabetes - Inpatient ....................................................... 267
Footwear/Clogs, Sales......................................................................... 266
Foramen Ovale Repairs...........................................................................56
295
Foreign Travel Immunizations ..............................................................23

Foster Care Placement Assistance...................................................... 61
Foundation, Disbursement Checks/Financial Record
Keeping/Fund Balances..................................................................... 200
Fractures, Outpatient .......................................................................... 193
Framing, Document................................................................................ 139
Fraud & Abuse .......................................................................................... 75
FRC (Film Records Center) ..................................................................234
Freezers, Installation/Repair/Maintenance ...................................235
Fumes/Noxious Odors, Reporting ............................................156, 243
Funding Assistance, Patient ................................................................209
Funding Eligibility for Transplant...................................................... 241
Funding Sources for Self-Pay Patients............................................208
Funding Verification, Out of County .................................................208
Funding, Patient Eligibility Information/Verification...................209
Fundraising for Hospital ......................................................................200
Funeral Home Information..................................................................206
Furniture Assembly/Repair................................................................. 156
Furniture Painting/Refinishing............................................................ 196
Furniture Requests................................................................................ 100
Furniture Select/Order....................................................................... 139
Games/Toys Sales .................................................................................. 115
Gangrenous Extremities
Evaluation for Surgery......................................................................253
New Patient Evaluation & Post-Op Care........................................254
Garage Issues, ER/Lofland/Motor Street/Amelia Court ............ 197
Garland Health Center (COPC) ........................................................... 107
Map............................................................................................................17
Directions ............................................................................................... 20
Garland Womens Health Center........................................................ 108
Map............................................................................................................17
Directions ............................................................................................... 20
Garment Pressure, Fitting/Application .............................................. 52
Gastroenterology Clinic........................................................................ 162
Gastroenterology Lab (GI Lab) .......................................................... 109
Gastrointestinal Disorders.................................................................. 162
Gastrointestinal Procedures ............................................................... 109
GED Program............................................................................................. 59
GED Test Training, West Dallas Multipurpose Center................... 27
General Dentistry Clinic........................................................................ 110
General Eye Clinic, Outpatient ........................................................... 191
General Ledger ......................................................................................... 34
General Ledger Posting .......................................................................... 63
General Surgery Clinic............................................................................111
General Surgery Services - Inpatient.....................................255-256
General Surgery Services - Outpatient.............................................111
Generators, Repair & Maintenance....................................................224
Genesis Womens Shelter ...................................................................... 24
Genetic Counseling/Problems, Pregnant...........................................225
Genetics Clinic ........................................................................................225
Genetics Testing (DNA/Paternity) ..................................................... 25
George Allen............................................................................................ 143
Geriatric Assessment ............................................................................ 114
Geriatric Care Inpatient....................................................................... 112
Geriatric Care Outpatient............................................................113, 114
Geriatric Care Unit (9 South South) ................................................. 112
Geriatric Case Management ...................................................................61
Geriatric House Calls ............................................................................. 113
Geriatric Primary Care
Geriatrics - Senior House Calls........................................................... 113
Geriatrics Administration .................................................................... 113
2009
Geriatrics and Senior Care Center..................................................... 114

Gestational Diabetes I, II & III....................................................... 178
GI Disorders ........................................................................................... 162
GI Lab (Gastroenterology Lab) .......................................................... 109
GI Lab, Anesthesiology .......................................................................... 42
GI Tract Biopsies .................................................................................. 109
Gift Designation to Hospital Staff from Patients/Families.......200
Gift Items ................................................................................................ 115
Gift Shop .................................................................................................. 115
Gift Shop Matters ................................................................................. 115
Gifts, Donation to Hospital .................................................................200
Glaucoma Clinic, Outpatient Eye ......................................................... 191
Glomerulonephritis ................................................................................ 162
Government Agency Reimbursements ............................................... 116
Government Programs, Eligibility Screening & Referrals............209
Government Reimbursement ................................................................ 116
Graduate Medical Education Information ....................................... 130
Grand Rounds, Medical ........................................................................... 37
Grant Development/Information/Management .............................200
Graphic Arts/Illustration....................................................................263
Graphic Services....................................................................................226
Green Team/PCIM - Outpatient ........................................................ 198
Greeting Card Sales ............................................................................... 115
Grief Support, Staff/Patients & Families.......................................206
Grievance/Patient - Final Stage......................................................... 189
Gross Room..............................................................................................207
GroupOne Criminal Background Checks,
Pre-Employment ........................................................................... 95, 172
GroupWise Access Requests............................................................... 136
Guest Services .......................................................................................277
Gum Problems .......................................................................................... 110
Gyn Clinic .................................................................................................. 118
Gyn Clinics
Gyn/OB Sonography.............................................................................. 183
Gynecologic Malignancies, Diagnosis/Treatment/Follow-up ........ 117
Gynecologic Oncology Clinic ................................................................. 117
Gynecologic Oncology Inpatient.......................................................... 119
Gynecological Problems - Abnormal Pap Smears/Dysplasia/
Irregular Menstrual Cycles or Bleeding/Pelvic
Inflammation/Masses/Pain/Vaginal Discharge or Odor............. 118
Gynecology Clinic..................................................................................... 118
Gynecology Complications, Inpatient ................................................. 119
Gynecology Infertility, Outpatient ................................................... 120
Gynecology Infertility/Endocrine Clinics ........................................ 120
Gynecology Oncology Inpatient........................................................... 119
Gynecology Oncology Outpatient Clinic............................................. 117
Hampton Clinic........................................................................................ 176
Hampton Womens Clinic ...................................................................... 177
Handicap Parking Stickers, Assistance Obtaining............................61
Handiride ................................................................................................... 23
Hanging Picture/Document/Whiteboard ........................................... 50
Harassment Claims, Sexual - Investigate ......................................... 94
Harry Hines Womens Clinic ................................................................ 153
Hazardous Materials/Spills Clean Up .................................... 98, 243
Head Conditions/Diseases/Disorders/Injury/
Trauma Outpatient.......................................................................... 168
Health Education Program, Employee ...............................................278
Health Education Program, MLK Community Center ....................... 25
Health Education Services, West Dallas Multipurpose
Center...................................................................................................... 27
Health Fairs, Employee ........................................................................278
Health Information Management (HIM) .......................................... 121
296
Health Information Management (HIM) COPC

deHaro-Saldivar Health Center ........................................................ 79
Health Information via Telephone ...................................................... 54
Health Insurance Portability and Accountability
Act (HIPAA) ........................................................................................ 122
Health Plan Rate Negotiation ............................................................. 152
Health Plans
Parkland Community Health Plan (PCHP) ....................................... 199
Health Promotion/Risk Assessment, Employee ..............................278
Health Screening, 2-40 Years............................................................283
Health Screening, West Dallas Multipurpose Center..................... 27
Health Unit Coordinator (HUC) Class/Training..............................263
HEALTHfirst
HEALTHplus Information...................................................... 21-22, 202
Hearing Impaired Translation Services............................................. 26
Hearing Screening ........................................................................ 102, 166
Heart Attack Patients, Inpatient
Telemetry (10 West) .........................................................................262
Heart Failure Education, Outpatient................................................ 162
Heart Monitors, Ambulatory/Event/Holter ..................................... 59
Heart Procedures .................................................................................... 56
Heart Surgery, Postoperative Inpatient Care ...............................262
Heating System, Building.....................................................................224
Help Desk, I/S ....................................................................................... 136
Hemodialysis ...........................................................................................240
Hemorrhoids, Outpatient - Diagnosis/Consultation......................227
Hernia Evaluation for Surgery ...........................................................253
Hernia New Patient Evaluation & Post-Op Care .............................254
High Blood Pressure, Pregnant ........................................................... 178
High Blood Pressure, Treatment of .................................................. 162
High Humidity Therapy ........................................................................242
High Risk Infants .................................................................................. 166
High Risk Pregnancy .............................................................................. 178
High School Equivalency Program (GED)............................................ 59
Highlights, Development & Publication ............................................... 74
HIM (Health Information Management) .......................................... 121
HIM (Health Information Management) COPC
HIPAA (Health Insurance Portability and
Accountability Act) ............................................................................ 122
Histology/Tissue Laboratory..............................................................207
HIV - TX/OK Education and Training Center (AETC)..................265
HIV Administration............................................................................... 123
HIV Clinical Services
Amelia Court ........................................................................................ 125
HIV Community Advisory Board - Support/Coordination............ 123
2009
HIV Data Repositories Maintenance/Grant Management/

Service Line Management/Surveillance - DCHD......................... 123
HIV/AIDS
Adherence Counseling Referrals..................................................... 124
Adolescent Medicine.......................................................................... 125
Amelia Court Clinic ............................................................................. 125
Case Management ............................................................................... 124
Clinical Services .................................................................................. 125
Consults Clinical...................................................................................265
Counseling Postpartum........................................................................ 181
Education (2-40 Years) .....................................................................283
Education Database ...........................................................................265
Financial Counseling............................................................................ 125
Home Care Referral ........................................................................... 124
Hospice Care Referral....................................................................... 124
Immunizations ..................................................................................... 125
Information............................................................................................ 23
Inmates, Dallas Urban League......................................................... 124
Lost to Care Patients......................................................................... 124
Mens Services Referrals ................................................................. 124
Mental Health Services .................................................................... 125
Nutrition Counseling .......................................................................... 125
Patient Education................................................................................ 125
Pharmacy............................................................................................... 218
Physical Medicine & Rehabilitation................................................. 125
Pregnant ................................................................................................ 178
Prevention Case Management .......................................................... 126
Prevention Education ......................................................................... 126
Primary Care ........................................................................................ 125
Provider Training/Education ............................................................265
Surveillance.......................................................................................... 125
TB Testing............................................................................................ 125
TDH AIDS Drug Assistance Program............................................ 125
Testing/Counseling ...................................................................... 23, 125
Website.................................................................................................265
Womens Services Referrals............................................................ 124
HIV/STD, TX Department of Health - Regions 2 & 3 ................... 26
HMO, Parkland Health Plans & Contact Information................ 21-22
Holter Monitors
Cardiovascular Lab (10 South South) .............................................. 59
EKG Department ................................................................................... 89
Home Care Services, Facilitation .........................................................61
Home Care/Home Health, Seniors ..................................................... 113
Home Visits Infants 4 lbs. or Less at Birth ..................................... 24
Home Visits Medically High-Risk Infants ......................................... 24
Homeless Healthcare............................................................................ 127
HOMES Program (COPC)...................................................................... 127
Hopkins Clinic.......................................................................................... 107
Hopkins Womens Clinic ........................................................................ 108
Hormone Replacement Therapy (HRT), Outpatient ....................... 118
Hosiery/Socks/Lingerie Sales ............................................................ 115
Hospice...................................................................................................... 112
Hospice Care ..............................................................................................61
Hospital Administration ......................................................................... 37
Hospital Associated Infection, Surveillance .................................. 134
Hospital Cleaning...................................................................................... 98
Hospital Deliveries, Receive On Dock............................................... 155
Hospital Maps ........................................................................................... 53
Hospital Operator ................................................................................... 54
Hospital Police ........................................................................................244
Hospital Renovation, Existing Facilities........................................... 100
Hospital Replacement Program........................................................... 128
Hospital Seal Access .............................................................................. 37
Hospital Security...................................................................................244
Hospital Spokesperson ........................................................................... 74
Hospital Telephone Directory, Publication/Updates ...................... 54
Hospital to Hospital Transfers, Patient ............................................ 38
297
Hospital Tours .......................................................................................... 37

Hospitalist Service (7 South)............................................................. 129
Hotel Information, Area.........................................................................61
House Calls, Geriatric............................................................................ 113
House Staff ............................................................................................ 130
House Staff - Alcohol Programs/Blood Pressure Screening/
Cholesterol Screening/Drug Programs/Health Screening or
Counseling/Immunizations (Flu, Hepatitis, TB, etc.)/
Specimen Collection, Pre-Employment & Probable Cause/
TB Mask Fitting .................................................................................. 185
House Staff/Graduate Medical Education Office ........................ 130
House Standards ........................................................................................ 1
House Supervisor................................................................................... 173
Housekeeping ............................................................................................ 98
Housing Assistance ..................................................................................61
HR Administration................................................................................. 133
HR Procedures Development & Revision............................................. 95
HR Procedures Education/Guidance/Interpretation...............94, 95
HR Records............................................................................................... 131
HR Relations............................................................................................ 132
HRT (Hormone Replacement Therapy).............................................. 118
HUC (Health Unit Coordinator) Class/Training..............................263
Human Resource Records ..................................................................... 131
Human Resource Relations................................................................... 132
Human Resources Division ................................................................... 133
Human Resources Procedures, Development & Revision ................ 95
Human Resources Procedures, Education/Guidance/
Interpretation................................................................................94, 95
Human Resources..................................................................................... 95
Humoral Immunology.............................................................................207
Humphrey & Goldmann Visual Field Clinic, Outpatient Eye .......... 191
HVAC Maintenance................................................................................224
Hydrotherapy .........................................................................................220
Hypercalcemia/Hyperlipidemia/Hyperparthyroidism/
Hypocalcemia ....................................................................................... 162
Hyperparathyroidism, Evaluation & Surgical Management..........257
Hypertension Clinic ............................................................................... 162
Hypertension, Diabetes Inpatient.....................................................267
Hypertension, Pregnant........................................................................ 178
I/S (Information Systems) ................................................................ 136
IABP (Intra Aortic Balloon Pump) ....................................................... 58
ICC (Intermediate Care Center) ....................................................... 182
ICD (Internal Cardioverter Defibrillator) ........................................ 56
ICD-9 Coding ........................................................................................... 121
Ice Maker, Installation/Repair/Maintenance ................................235
ICU
Burn Center (6 North)....................................................... 51, 255-256
Neonatal................................................................................................ 166
ID Badges New/Replacement, Current/Contract
Employees .............................................................................................244
ID Badges New/Replacement, Retirees............................................. 46
Image Enhancement Program ............................................................. 186
Immigration Issues, Assistance with ..................................................61
Immunizations/Shots
deharo-Saldivar Health Center (COPC) .......................................... 79
HIV+ Patients ...................................................................................... 125
2009
Vickery Health Center (COPC) ...................................................... 274

Immunology Laboratory, Parkland .....................................................207
Immunology Laboratory, UTSW .......................................................... 35
Impotence, Treatment of....................................................................269
Incontinence Female, Outpatient ....................................................... 118
Incontinence Male & Female, Treatment of ...................................269
Independence, Promotion of ............................................................... 186
Infant Education, Care/Feeding/Growth& Development/
Safety ................................................................................................... 169
Infant, Premature ................................................................................. 166
Infection Control................................................................................... 134
Infectious Disease Clinic ..................................................................... 162
Infectious Diseases Unit (9 East)..................................................... 135
Infectious Diseases, Information/Monitoring............................... 134
Infectious Diseases, Inpatient .......................................................... 135
Infectious Diseases, Pregnant Patients........................................... 178
Infertility, Female - Outpatient................................................118, 120
Information Booths, ER/Gift Shop - Staffing ............................... 213
Information Hotlines, Youth Services ............................................... 27
Information Security Officer ............................................................ 187
Information Security Training........................................................... 187
Information Systems (I/S) ................................................................ 136
Information Systems Outsourcing Contract Management ......... 187
Information within Hospital................................................................ 213
Infusion Clinic......................................................................................... 137
Inhaler Therapy .....................................................................................242
Injections, Immunotherapy ................................................................ 162
Injury of Patients/Visitors, Investigate......................................... 217
Injury on Duty, Employee ....................................................................282
Injury Prevention Center of Greater Dallas (IPCGD) .................. 138
Injury Prevention Program, Requests for.......................................... 84
Inmate/Prisoner, Dallas County - Jail & Mental Health .............. 143
Inmate Specialty Appointments ........................................................208
Inpatient Admissions and Registration............................................209
Inpatient Care, 65 Years and Older .................................................. 112
Inpatient Care, Coordination .................................................................61
Inpatient Discharges .............................................................................. 38
Inpatient Eligibility Verification.......................................................... 43
Inpatient Telemetry Monitoring.......................................................... 59
Inpatient Units
Benign & Malignant Gynecology Surgeries/Diagnosis ................. 119
Burn Center.............................................................................................51
Chemotherapy....................................................................................... 119
EKG Department ................................................................................... 89
Fetal Demise ......................................................................................... 119
Gynecology Complications .................................................................. 119
Medical/Respiratory Intensive Care Unit (MICU)..................... 160
Neurophysiology (8 South) - EEG/Epilepsy/Sleep Center ....... 167
OB/Gyn Inpatient Ante Partum (Before Delivery) .................... 180
OB/Gyn Inpatient Post Partum (After Delivery) ........................ 181
Observation Unit (9 West) .............................................................. 184
Oncology Services (7 East) .............................................................. 189
Psychiatry Inpatient (8 North).......................................................229
Pulmonary Illness ................................................................................ 160
Pulmonary Medicine (9 South).........................................................232
Radioactive Therapy (I131) ............................................................... 119
Reconstructive Pelvic Surgeries ...................................................... 119
Rehabilitation Inpatient (8 East) ...................................................239
Renal Transplant (10 East) ...............................................................240
University Diabetes Treatment Center (7 South South).........267
Insect/Pest Control ................................................................................ 98
Inservice Training - Americans with Disabilities Act (ADA)/
Corrective Action/Employee Relations Issues/Family &
Medical Leave Act (FMLA)/Sexual Harassment........................... 94
Inservice Training - Employment Laws, Procedures &
Programs ................................................................................................. 95
Institutional Review Board (IRB) for Research............................... 66
Insufficient Fund Checks (NSF), Patient - Process ........................ 62
298
Insulin Dependent, Inpatient..............................................................267

Insurance Coverage, Update Patient Information .......................... 58
Insurance for Hospital, Auto/Property/Physician ........................ 147
Insurance Plan Contract/Terms/Rate Negotiation....................... 152
Insurance Verification, Patient ..........................................................209
Insurance, Childrens
Insurance, Employee & Cobra ............................................................... 46
Integrity Hotline ..................................................................................... 75
Intensive Care Unit
Burn Center (6th Floor) .......................................................................51
Coronary Care Unit (10 South).......................................................... 58
Neonatal (NNICU).............................................................................. 166
Interior Design ...................................................................................... 139
Intermediate Care Center (ICC) ....................................................... 182
Intermittent Leave of Absence, Questions/Eligibility.................. 94
Intermittent Positive Pressure Breathing (IPPB) .........................242
Internal Audit ........................................................................................ 140
Internal Cardioverter Defibrillator (ICD) Clinic ............................. 56
Internal Medicine, Grand Rounds ........................................................ 37
Internal Medicine/PCIM, Outpatient............................................... 198
Interns ..................................................................................................... 130
Internship/Residency Programs, Nursing .............................. 172, 174
Interpreter/Interpretation, Medical & Written
Patient Relations Main Hospital Patients Only ......................... 212
WISH/WCS.........................................................................................279
Intervention, Cancer Prevention & Information .............................. 55
Intervention, Patient-Family Crisis......................................................61
Intestine.................................................................................................. 109
Intra-Aortic Balloon Placement ........................................................... 56
Intra-Aortic Balloon Pump (IABP)....................................................... 58
Intravenous Pyelogram (IVP)..............................................................234
Investigation, Patient/Visitor Injuries............................................ 217
Investigation, Police Matters .............................................................244
Investigational Drug Services, Pharmacy........................................ 218
Invoice Status.......................................................................................... 34
IPCGD (Injury Prevention Center of Greater Dallas) .................. 138
IPPB (Intermittent Positive Pressure Breathing) .........................242
IRB (Institutional Review Board) for Research............................... 66
Irregular Menstrual Cycles/Bleeding ................................................ 118
Irving Health Center (COPC) ............................................................... 141
Map............................................................................................................17
Directions ............................................................................................... 20
Irving Womens Health Center........................................................... 142
Map............................................................................................................17
Directions ............................................................................................... 20
Isolation Contact/Droplet/Inpatient/Respiratory ....................... 135
Isolation Techniques, Common & Rare Pathogens.......................... 134
IT Outsourcing Contract Management ............................................ 187
IV Room, Pharmacy................................................................................ 218
IV Treatments, Antibiotics/Blood & Blood Products/
Hydration.............................................................................................. 137
IVP (Intravenous Pyelogram)..............................................................234
Jail Health Services ............................................................................. 143
Jail Specialty Appointments ...............................................................208
JCAHO ....................................................................................................... 75
JCAHO Sentinel Event......................................................................... 217
JCAHO Survey Preparation Activities.............................................238
2009
Jewelry Sales .......................................................................................... 115

Job Descriptions/Evaluation Process ..................................................71
Job Placement and Retention Counseling, West Dallas
Multipurpose Center ............................................................................ 27
Job Posting, Non-Clinical & Nursing........................................... 95, 172
Job Training, MLK Community Center ................................................ 25
Joint Commission ..................................................................................... 75
Joint Commission Sentinel Event....................................................... 217
Joint Pain Following Injury/Trauma.................................................. 193
Kaufman Hall Reporting.......................................................................... 78
Keloids, Surgical Correction................................................................245
Key Requests, New/Duplicate............................................................. 150
Kidney Acquisition ................................................................................. 241
Kidney Dialysis Appointments............................................................... 35
Kidney Disease Clinic .............................................................................. 64
Kidney Diseases/Infections, Outpatient.........................................269
Kidney Health Coverage ......................................................................... 35
Kidney - Kidney/Pancreas Transplant ...............................................240
Kidney Transplant Criteria/Signs of Rejection ............................. 241
Kidney Transplant Pharmacist .............................................................. 35
KIDSfirst
Kiosco Youth & Family Center.............................................................283
Kitchen ..................................................................................................... 175
Kitchen Equipment, Inspect/Repair .................................................. 156
Kronos Biometric Punch System, Issues/Questions..................... 214
L&D (Labor & Delivery) ........................................................................ 144
East/West/Triage.............................................................................. 144
Low Risk Management........................................................................ 163
Nursing Residency Program ............................................................ 174
Pregnant >24 Weeks .......................................................................... 144
Recovery Room .................................................................................... 144
Signs/Symptoms of Labor................................................................ 163
Surgery ................................................................................................. 144
Lab Central ..............................................................................................207
Labor & Delivery (L&D) ........................................................................ 144
East/West/Triage.............................................................................. 144
Low Risk Management........................................................................ 163
Nursing Residency Program ............................................................ 174
Pregnant >24 Weeks .......................................................................... 144
Recovery Room .................................................................................... 144
Signs/Symptoms of Labor................................................................ 163
Surgery ................................................................................................. 144
Labor Laws, Interpretation................................................................... 94
Laboratory
COPC ......................................................................................................207
Cytology.................................................................................................207
Histology...............................................................................................207
Immunology ..........................................................................................207
Microbiology.........................................................................................207
Outpatient Clinic.................................................................................207
Pathology...............................................................................................207
Sample Collection Questions............................................................207
Special Coagulation/Bone Marrow ..................................................207
Surgery Pathology ..............................................................................207
Testing Questions ..............................................................................207
Transfusion Services.........................................................................207
Lake June Womens Health Center ...................................................248
Lakewest Womens Health Center..................................................... 146
Map............................................................................................................17
Directions ............................................................................................... 20
299
Language Assistance, Medical & Written

Patient Relations Main Hospital Patients................................... 212
WISH/WCS.........................................................................................279
Language Incentive Program, Testing ................................................ 95
Language Pathology ...............................................................................249
Language Translation, Medical & Written
WISH/WCS.........................................................................................279
Laryngeal Videostroboscopy ...............................................................249
Laser Clinic, Outpatient Eye ................................................................ 191
Laser Therapy - GI ............................................................................... 109
Laundry/Requests.................................................................................. 149
Lawsuits against Hospital .................................................................... 147
Lawyers/Attorneys for Hospital ....................................................... 147
Lawyers/Attorneys, Liens/Patient Bankruptcy.............................. 194
Lead Poisoning Prevention/Testing...................................................... 24
Lead Testing, West Dallas Multipurpose Center ............................. 27
Leadership Forum Coordination ........................................................... 37
Leadership Training ................................................................................ 59
Leak Repair.............................................................................................. 156
Leave of Absence (LOA) Assistance................................................... 94
Legal Advice for Hospital .................................................................... 147
Legal Affairs........................................................................................... 147
Legal Assistance, West Dallas Multipurpose Center ...................... 27
Legal Counsel/Document Review/Issues for Hospital.................. 147
Legal Services, Martin Luther King, Jr. Community Center ......... 25
Legislative Affairs ................................................................................ 148
Legislative Issues/Regulations........................................................... 148
Leisure Activities, Older Adults/Youth............................................. 25
Letot ........................................................................................................... 23
Letterhead Printing...............................................................................226
Letters of Agreement ................................................................... 68, 152
Lew Sterrett, North/West Tower ................................................... 143
LICT/Liaison Infection Control Team .............................................. 134
Liens & Bankruptcy................................................................................ 194
Life Skills Classes.................................................................................... 59
Life Support, Withdrawal of ..............................................................206
Light Bulb Replacement.......................................................................... 90
Lightrail Routes/Schedules................................................................... 23
Linen Services ........................................................................................ 149
Linen, Requests/Delivery/Pick Up (Soiled) ..................................... 149
Lingerie/Hosiery/Socks Sales ............................................................ 115
Lingo Lot, Problems/Issues................................................................. 197
Lipid Clinic/Education ........................................................................... 162
Lipomas Evaluation for Surgery .........................................................253
Lipomas New Patient Evaluation & Post-Op Care...........................254
Lipomas Surgical Removal ....................................................................245
Literacy Classes, West Dallas Multipurpose Center....................... 27
Litigation for Hospital.......................................................................... 147
Live Oak Clinic .......................................................................................... 87
Live Oak Womens Clinic......................................................................... 88
Liver Clinic/Diseases............................................................................. 162
Liver, Malignant & Benign Diseases/Injuries..................................253
Living Will Information/Assistance..................................................206
2009
LOA (Leave of Absence) Assistance................................................... 94

Locate Patients Brought to Hospital, Assist ..................................206
Lock Box Payments, Process ................................................................. 62
Locks, Install/Repair/Requests ......................................................... 150
Locksmith Shop ...................................................................................... 150
Lodging Information, Area .....................................................................61
Lofland Garage, Problems/Issues ...................................................... 197
Long Term Disability............................................................................... 46
Lost and Found .......................................................................................244
Lost to Care Patients............................................................................ 124
Low Birth Weight Services ................................................................... 24
Lumbar Problems, Stroke - Inpatient ................................................ 36
Lung Problems, Inpatient.....................................................................232
Lupus ......................................................................................................... 162
Magazine/Book Sales............................................................................. 115
Magazines for Patients/Waiting Areas ...........................................277
Mail Room.................................................................................................. 151
Mail, Sorting/Delivery/Pickup ............................................................. 151
Main Clinic, Jail Health ........................................................................ 143
Mainframe, Questions/Problems/Support ...................................... 136
Maintenance/Repair
Air Conditioning System/Freezers/Ice Makers/
Refrigerators ....................................................................................235
Automated Parking System/Electrical Equipment/
Overhead Page System/Power & Lighting.................................... 90
Cabinets/Ceiling/Doors/Floor/Tile/Windows ............................... 50
Equipment ............................................................................................. 156
Medical Equipment................................................................................ 65
Walls, Building & Grounds ................................................................... 50
Walls, Paint Shop ................................................................................ 196
Malignant Gynecology Diagnosis/Surgeries ..................................... 119
Malignant Tumor, Surgical Removal ..................................................245
Mammograms/Mammography
Dallas Health Center (COPC) ............................................................. 87
Over 35 with No Symptoms............................................................... 55
Radiology/Imaging ..............................................................................234
Managed Care Contracting ........................................................... 68, 152
Managed Care Plans
Managed Care Provider Networks, Parklands Participation ....... 152
Management Development Training ..................................................263
Map Index & Directions................................................................... 18-20
Maple Womens Health Center ........................................................... 153
Map............................................................................................................17
Directions ................................................................................................19
Maps
Community Map ......................................................................................17
Main Hospital, Basement 10th Floor............................................3-14
Parkland Support Services, Main Campus Buildings ......................15
Maps Hospital, Design ............................................................................ 53
Maps Parkland Main Hospital, Basement - 10th Floor .................3-14
Maps Parkland Support Services (Main Campus Buildings) ............15
March of Dimes, Employee Fundraiser............................................. 132
Marillac Social Center ............................................................................ 23
Market Adjustments ...............................................................................71
Marketing .................................................................................................. 74
Marriage Records, Copies ...................................................................... 23
Martin Luther King, Jr. Community Center................................23, 25
Mask Fit Testing.................................................................................... 134
Master Affiliation Agreement............................................................ 154
Master Patient Index (MPI) ................................................................ 121
Master Planning ...................................................................................... 128
Master Services Agreement............................................................... 154
300
Match Audit ............................................................................................ 155

Material Safety Data Sheets (MSDS), Requests For ................243
Materiel Services .................................................................................. 155
Materiels Resource Department (MRD) .......................................... 155
Maternal Child Health HIV+ ............................................................... 178
Maternal Education, Feeding/Newborn Care/Normal
Development of Infant/Safety....................................................... 169
Maternal Fetal Medicine Consult ....................................................... 178
Maternal Health
Maternal Serum Alpha Fetoprotein (MSAFP) Counseling............ 178
Maternal Serum Screening .................................................................225
Mayors Program..................................................................................... 132
MDI Inhaler............................................................................................242
Meadows Diagnostic Imaging (MRI) .................................................234
Meadows Imaging Building (MRI)
Map...........................................................................................................15
Address....................................................................................................16
Meal Tickets, Special Groups ............................................................... 37
Meal Trays, Patient ............................................................................... 175
Mechanical Floor Plans ........................................................................... 53
Mechanical Shop .................................................................................... 156
Media Calls, Newspaper/Radio/TV...................................................... 74
Media Design...........................................................................................263
Media Escorts........................................................................................... 74
Media Relations ........................................................................................ 74
Medicaid Application Assistance .......................................................209
Medicaid Collections ............................................................................. 157
Medicaid Managed Care
Collections ............................................................................................ 157
Parkland HEALTHfirst ...................................................................... 201
Medicaid Payment Posting ..................................................................... 43
Medicaid Screening...............................................................................209
Medical Advice via Telephone............................................................... 54
Medical Affairs Division ...................................................................... 156
Medical Device Tracking ...................................................................... 217
Medical Equipment Rental Assistance .................................................61
Medical Equipment Repair/Maintenance ............................................ 65
Medical Grand Rounds ............................................................................ 37
Medical Interpretation for Patients ................................................ 212
Medical Necessity Determination ........................................................61
Medical Power of Attorney, Information/Assistance..................206
Medical Record Information, Name Changes .................................. 121
Medical Record Requests, Inmate..................................................... 143
Medical Records OB/Pregnancy, Storage & Retrieval.................. 179
Medical Records (COPC)
Medical Records, Copies/Maintenance/Storage & Retrieval....... 121
Medical Safety Device Act ................................................................. 217
Medical Services, West Dallas Multipurpose Center ..................... 27
Medical Staff Services........................................................................ 159
Medical Supplies, Delivery .................................................................. 155
Medical Transcription...........................................................................234
2009
Medical Transportation Program (MTP), Medicaid Patients ......... 25

Medical Transportation, TX Dept of Health - Regions 2 & 3....... 26
Medical/Respiratory Intensive Care Unit (MICU)........................ 160
Medical/Surgical Nursing Fellowship................................................ 174
Medicare Collections............................................................................... 68
Medicare Payment Posting..................................................................... 43
Medication Management, Brain Injury .............................................264
Medications/Prescriptions
Amelia Court ........................................................................................ 218
Central Pharmacy................................................................................ 218
Pharmacy Services ............................................................................. 218
Medicine Clinic........................................................................................ 162
Medicine ER............................................................................................... 92
Medicine Isolation ................................................................................. 135
Medicine Oncology, Inpatient............................................................. 189
Medicine Pharmacy................................................................................ 218
Medicine Services Administration ..................................................... 161
Medicine Specialty Clinics ................................................................... 162
Member Relations
Menopause, Hormone Replacement Therapy (HRT) ....................... 118
Menopause, Outpatient ......................................................................... 118
Menstrual Cycles, Irregular Outpatient ........................................... 118
Mental Health Care Inpatient ............................................................229
Mental Health Care Outpatient .........................................................230
Mental Health Commitment ................................................................. 118
Mental Health Crisis Stabilization, Emergency Care ...................228
Mental Health Services
Health Plans Contact Information.................................................... 22
Oakwest Heath Center (COPC) ....................................................... 176
Psychiatric Emergency Room ...........................................................228
Mental Health, (2-40 Years)...............................................................283
Mental Health, Inmate/Prisoner ....................................................... 143
Mental Health, Youth (0-21 Years) ..................................................... 27
Mental Retardation Pregnant ............................................................. 178
Mental Retardation Pregnant, History of
Amniocentesis/Ultrasound ...............................................................225
Menu Line................................................................................................. 175
MI (Myocardial Infarction) Patients, Inpatient.............................. 58
Microbiology............................................................................................207
MICU (Medical/Respiratory Intensive Care Unit)........................ 160
Midwifery Services ............................................................................... 163
Mineral Metabolism............................................................................... 162
Mini Blinds, Select/Order ................................................................... 139
Minor Surgery Clinic, Outpatient Eye ............................................... 191
Mission Statement ..................................................................................... 1
Mitral Valvuloplasty ................................................................................ 56
Mobile Healthcare ................................................................................. 127
Mobile Mammography ............................................................................. 55
Mohs Surgery Defect, Surgical Correction ....................................245
Morgue .....................................................................................................207
301
Morning after Pill (Emergency Contraception)

Motel Information, Area ........................................................................61
Mother/Baby Classes............................................................................280
Mother/Baby Rooming In ..................................................................... 181
Motility Studies, Esophagus/Bile Duct ............................................ 109
Motor Street Garage, Problems/Issues .......................................... 197
Mounting, Picture/Document/Whiteboard........................................ 50
Mouth, Pain/Lesions/Minor Trauma .................................................. 192
Move Requests, Computers ................................................................. 136
Move Requests, Furniture/Equipment ................................................ 98
Movie Ticket Sales, Employees ..........................................................277
MPI Coordinators/Duplicate Medical Record Numbers................ 121
MRD........................................................................................................... 155
MRI ...........................................................................................................234
MSDS (Material Safety Data Sheets), Requests For.......... 243243
MTP (Medical Transportation Program)............................................. 25
MUGA/Multigated AC ........................................................................... 171
Multi Disciplinary Breast Clinic .......................................................... 188
Multi Disciplinary Spine Clinic ............................................................ 165
Multi-Operated Back Patients, Care of ........................................... 165
Muscle Disease, Outpatient ...................................................................91
Musculoskeletal Disorder Rehabilitation, Outpatient .................. 219
Myocardial Infarction (MI) Patients, Inpatient.............................. 58
Nail Lesion Biopsy, Diagnosis & Treatment .....................................245
Name Changes, Employee..................................................................... 130
Name Changes, Patient.......................................................................... 121
Natural Epidemics, Response.............................................................. 134
Navigator Program ................................................................................. 211
NBN (Newborn Nursery) ..................................................................... 169
Nebulizer Treatment............................................................................242
Needlesticks, Information & Follow-up ........................................... 185
Negotiation.............................................................................................. 152
Negotiation, Rates................................................................................... 68
Neonatal Intensive Care Nursing Residency Program .................. 174
Neonatal Intensive Care Unit (NNICU)........................................... 166
Neonatal Resuscitation ........................................................................ 166
Nephrology .............................................................................................. 162
Nephrology, Pre & Post-Op Evaluation ............................................... 83
Nephrotic Syndrome............................................................................. 162
Nerve Blocks, Pain Management......................................................... 195
Nerve Studies, Outpatient.....................................................................91
Network Access/Questions/Problems/Support............................ 136
Neuroendocrine Tumor of Pancreas,
Evaluation & Surgical Management.................................................257
Neurological Conditions Testing, Inpatient/Outpatient.............. 167
Neurological Disorders, Stroke - Inpatient ..................................... 36
Neurological Testing, Inpatient/Outpatient .................................. 167
Neurology, Stroke Inpatient ................................................................ 36
Neurology/Epilepsy Clinic .................................................................... 162
Neurology/Medicine Specialty Clinics .............................................. 162
Neurology/Neuro Medicine (8 West) ................................................. 36
Neuromuscular Disease Rehabilitation, Outpatient...................... 219
Neuromuscular Disease ........................................................................ 162
Neuro-Ophthalmology Clinic, Outpatient Eye.................................. 191
Neurosurgery Clinic...............................................................................260
Neurosurgery Intensive Care Unit (NICU)............................255-256
Neurosurgery, Inpatient......................................................................239
Neurosurgery, Stroke - Inpatient ...................................................... 36
New Beginning Center............................................................................. 24
New Employee Orientation, All Employees......................................263
New Employee Orientation, Nursing........................................ 172, 174
New Eye Clinic, Outpatient .................................................................. 191
2009
New Father Classes ..............................................................................280

New Product Committee, Recommendations ................................... 134
Newborn Education - Care/Feeding/Growth & Development/
Safety ................................................................................................... 169
Newborn Nursery (NBN) ..................................................................... 169
Newborn, Circumcision ................................................................ 166, 167
Newsletter, Development/Publication, Camp I-Thonka-Chi,
Parkland Now ......................................................................................... 74
NICU (Neurosurgery Intensive Care Unit)............................255-256
NIH AIDS Clinical Trial Unit (ACTU) - Support ........................... 123
NNICU (Neonatal Intensive Care Unit)........................................... 166
Nodular Thyroid Disease, Evaluation & Surgical Management ...257
Non-HIV Infectious Diseases ............................................................ 162
Non-teaching Inpatient Unit .............................................................. 129
North Dallas Shared Ministries........................................................... 23
North Oak Cliff Youth & Family Center ..........................................283
North Texas Poison Center/Center for Clinical Toxicology ....... 170
NorthSTAR Program............................................................................... 22
Nose Diseases, Diagnosis & Treatment.............................................. 86
Nose Problems .......................................................................................... 86
NSF (Insufficient Funds) Checks Patient - Process ....................... 62
NTPC (North Texas Poison Center) .................................................. 170
Nuclear Cardiology (10 South South) ................................................ 171
Nuclear Medicine ...................................................................................234
Nuclear Perfusion Tests, Cardiac....................................................... 171
Nuclear Procedures, Inpatient & Outpatient .................................. 171
Nurse Advice ............................................................................................ 54
Nurse Agencies, Short-term Assignments ..................................... 172
Nurse Audit, Requests For.................................................................. 217
Nurse Line ................................................................................................. 54
Nurse Practice Act, Resource For .................................................... 217
Nurse Practitioner Services, Pediatric............................................ 215
Nurse Recruitment................................................................................ 172
Nurse Staffing, After Hour Coordination ....................................... 173
Nursing Administration ........................................................................ 173
Nursing Education ................................................................................. 174
Nursing Employment ............................................................................. 172
Nursing Follow-up Clinic/PCIM, Outpatient.................................... 198
Nursing Home Placement ...................................................................... 112
Nursing Home Referral ...........................................................................61
Nursing License Information, Staff Renewal................................. 173
Nursing Orientation .............................................................................. 174
Nursing Peer Review, Resource For .................................................. 217
Nursing Procedures, Coordination/Development ...........................238
Nursing Research Projects, Coordination.......................................... 66
Nursing Staff, Monitor & Coordination ........................................... 173
Nursing Students, Part-time Employment....................................... 172
Nursing Supervisor, House.................................................................. 173
Nutrition & Exercise, Cardiac Rehabilitation ................................... 57
Nutrition Center For Seniors ............................................................... 27
Nutrition Program, Older Adults......................................................... 25
Nutrition Seniors Centers..................................................................... 23
Nutrition Services................................................................................. 175
Nutritional Education, Inpatient/Outpatient................................. 175
Nutritional Services
Oak Cliff Churches.................................................................................. 23
Oakwest Health Center (COPC) ......................................................... 176
Map............................................................................................................17
Directions ............................................................................................... 20
Oakwest Womens Health Center...................................................... 177
Map............................................................................................................17
Directions ............................................................................................... 20
OB Anemia ............................................................................................... 178
OB Chronic Hypertension .................................................................... 178
302
OB Comp Clinics...................................................................................... 178

OB Complications, Inpatient ............................................................... 180
OB Complications, Outpatient ............................................................ 178
OB Complications/High Risk Pregnancy Clinics .............................. 178
OB High Risk ........................................................................................... 178
OB Infectious Disease I & II ............................................................ 178
OB Medical Records, Storage & Retrieval ...................................... 179
OB Overt Diabetes ............................................................................... 178
OB Record Control................................................................................. 179
OB/Gyn Clinic Admissions and Registration....................................209
OB/Gyn Emergency Room .................................................................... 182
OB/Gyn Inpatient - Antepartum (Before Delivery)...................... 180
OB/Gyn Inpatient - Postpartum (After Delivery).......................... 181
OB/Gyn Intermediate Care Center (ICC) ....................................... 182
OB/Gyn Sonography.............................................................................. 183
OB/Gyn, Inpatient................................................................................. 180
Observation Unit (9 West) ................................................................. 184
Occupational Health Services (OHS) ............................................... 185
Map............................................................................................................15
Address....................................................................................................16
Occupational Therapy (OT)................................................................. 186
Occupational Therapy, Inpatient.......................................................239
Occupational Therapy, Outpatient .................................................... 186
OCIO (Office of the CIO) .................................................................. 187
Odors/Noxious Fumes, Reporting
Mechanical Shop ................................................................................. 156
Office of Inspector General (OIG) .................................................... 75
Office of the CIO ................................................................................. 187
Office Supplies, Online Access/Problems/Questions .................. 231
OfficeMax Online, Access/Problems/Questions ........................... 231
OHS (Occupational Health Services) ............................................... 185
Map............................................................................................................15
Address....................................................................................................16
OIG (Office of Inspector General) .................................................... 75
Older Adult Care Inpatient ................................................................. 112
Older Adult Care, Geriatrics - Seniors House Calls ..................... 113
Older Adult Care, Geriatrics and Senior Care Center .................. 114
On-Call Paging/Schedule........................................................................ 54
Oncology Clinic ....................................................................................... 188
Oncology Inpatient, 7 East ................................................................. 189
Oncology Outpatient............................................................................. 188
Oncology Support Groups ........................................................... 188, 189
Oncology, Female Outpatient Diagnosis & Treatment................... 117
On-Line Directory, Paging & On-Call Schedules............................... 54
OPC Pharmacy......................................................................................... 218
Open Enrollment, Employee Benefits .................................................. 46
Operating Expenditures Monitoring ................................................. 190
Operating Room......................................................................................259
Operating Room, Anesthesiology ......................................................... 42
Operating Room Nurse Specialty Courses....................................... 174
Operation Installation Program ......................................................... 138
Operations Support .............................................................................. 190
Operative Services ...............................................................................259
Operators, Hospital/Page/Phone......................................................... 54
Ophthalmology Clinics - Contact Lens/External Disease/
Glaucoma/Humphrey & Goldmann Visual Field/Laser/Minor
Surgery/Neuro-Ophthalmology/New Eye/Photography/
Plastics/Pre & Post-Operative/Retina/Strabismus/
Uveitus ................................................................................................... 191
Optometry, Bluitt-Flowers Health Center ........................................ 49
OR..............................................................................................................259
OR Anesthesiology .................................................................................. 42
OR Pharmacy........................................................................................... 218
Oral Health, Education/Emergency Treatment/Prevention ......... 24
Oral Surgery Clinic................................................................................ 192
Oral/Facial, Deformities & Problems ............................................... 192
Orders, Purchasing................................................................................ 231
Organ Donation ...................................................................................... 241
2009
Organ Donation - Donor to Recipient Matching/Donor Recipient Database/Heart-Kidney-Liver-Lung-Skin/

Information and Referrals................................................................. 26
Organ Transplant, Heart/Kidney/Liver/Lung/Pancreas ................ 26
Orientation
All Employees.......................................................................................263
Nursing ......................................................................................... 172, 174
Unlicensed Assistive Personnel ....................................................... 174
Orthopedic Clinic ................................................................................... 193
Orthopedic Radiology ...........................................................................234
Orthopedics Inpatient ................................................................255-256
Orthopedics Outpatient ...................................................................... 193
OSHA Guidelines/Regulations ............................................................243
Osteoperosis........................................................................................... 162
Ostomy Care, Outpatient ...................................................................... 97
Ostomy Clinic ............................................................................................ 97
Ostomy Management/Supplies ............................................................. 97
OT (Occupational Therapy)................................................................. 186
Out of County Patients.........................................................................208
Outlook, Development & Publication ................................................... 74
Outpatient Clinic Admissions and Registration..............................209
Outpatient Clinic Cards, Issue ...........................................................209
Outpatient Clinic Case Management .................................................208
Outpatient Clinic Laboratory..............................................................207
Outpatient Clinics
Ambulatory Care Clinic (Urgent Care - 18 Years & Older)......... 39
Amputee Clinic........................................................................................41
Burn Clinic............................................................................................... 52
Infusion Clinic...................................................................................... 137
OB/Gyn Sonography........................................................................... 183
Oncology & Chemotherapy Clinic..................................................... 188
Ortho A - Sports ................................................................................260
303
Outpatient Clinics (cont.)

Ortho D - Hand ...................................................................................260
Ortho E - Trauma ...............................................................................260
Ortho F - Foot.....................................................................................260
Ostomy Clinic ......................................................................................... 97
Pain Clinic .............................................................................................. 195
Referrals...............................................................................................208
Urology Clinic .......................................................................................269
Wound Clinic...........................................................................................111
Outpatient Clinics, Womens Health
Outpatient Pharmacy ............................................................................ 218
Outpatient Radiology ............................................................................234
Outpatient Specialty Clinic Referrals ..............................................208
Outpatient Surgery................................................................................. 40
Outreach Healthy Start ........................................................................ 59
Outreach Program, Refugee ...............................................................236
Outreach, Community
Outsource Management ....................................................................... 194
Outsource Patient Accounts ............................................................... 194
Outsourced Vendor - DFW Technologies/Perot Systems
Team Excel/Wai-Wize I, LP ............................................................ 136
Overdose, North Texas Poison Center...................................... 25, 170
Overhead Paging Requests
Code Blue/Medical STAT ................................................................... 54
Non-Medical .........................................................................................244
Overhead Paging System Problems, Volume/Static/Repair........ 261
Overnight Packages/Airborne/FedEx/UPS,
Delivery/Pick-up.................................................................................. 155
Overton Clinic ........................................................................................... 49
Oxygen Therapy.....................................................................................242
P.O./Purchase Order, Issuance/Problems/Questions/
Requisitions .......................................................................................... 231
Pacemaker Clinic ...................................................................................... 56
Pacemaker, Insertion/Monitoring ....................................................... 56
Packages/Airborne/FedEx/UPS, Delivery/Pick-up ....................... 155
2009
PACU (Post Anesthesia Care Unit)....................................................259

Page Operator .......................................................................................... 54
Pagers, Distribute/Maintain/Requests/Problems ......................... 261
Paging System (Overhead) Problems, Volume/Static/Repair..... 261
Paging
Code Blue/Medical STAT/On-Call/Physician/Doctor.................. 54
Non-Medical .........................................................................................244
Pain Clinic ................................................................................................. 195
Paint Shop................................................................................................ 196
Palliative Care (Cancer), Inpatient .................................................... 189
Palliative Care Clinic (Cancer) ............................................................. 188
Palliative Care, Pastoral Care..............................................................206
Palliative Care, PCIM Outpatient....................................................... 198
Pancreas, Malignant & Benign Diseases/Injuries...........................253
Pap Smears, Abnormal/Normal Outpatient...................................... 118
Paralysis, Stroke - Inpatient ................................................................ 36
Parenting Classes ..................................................................................... 59
Park Lane Clinic ......................................................................................274
Park Lane Womens Clinic.....................................................................275
Parking Cards, Issue/Problems ................................................... 63, 197
Parking Lot/Garage Issues, Employees ............................................ 197
Parking Lot/Garage Issues, Patients/Visitors ................................. 63
Parking Services .................................................................................... 197
Parking Stickers, Handicap, Assistance..............................................61
Parkland Caf, Express ........................................................................ 175
Parkland Center for Internal Medicine (PCIM) ............................. 198
Parkland Community Health Plan (PCHP) .......................................... 199
Parkland Foundation ..............................................................................200
Parkland Health & Hospital System, About ......................................... 1
Parkland Health Plans ....................................................................... 21-22
Parkland HEALTHfirst/Medicaid Managed Care ........................... 201
Parkland HEALTHplus Operations.....................................................202
Parkland HEALTHplus
Information, Screening & Certification ........................................209
Parkland Healthplus Operations......................................................202
Parkland KIDSfirst
Parkland Main Hospital Maps, Basement - 10th Floor .................3-14
Parkland Memorial Hospital...................................................................... 1
Map..................................................................................................... 15, 17
Address....................................................................................................16
Directions ............................................................................................... 20
Parkland Memorial Hospital, About........................................................ 1
Parkland Nurse Line/Telephone Triage.............................................. 54
Parkland Operators ................................................................................. 54
Parkland Perk ..........................................................................................204
Parkland Postmaster, Items for Submission .................................... 74
Parkland Precious Photos .....................................................................205
Parkland Prescription Center.............................................................. 218
Map............................................................................................................15
Address....................................................................................................16
Parkland Support Services (Main Campus Buildings) Map ..............15
Parkland Support Services Building A (Briggs Weaver)
Map............................................................................................................15
Address....................................................................................................16
Parkland Support Services Building B (Staff Residence)
Map............................................................................................................15
Address....................................................................................................16
Parkland Support Services Building C (Childrens Shelter)
Map............................................................................................................15
Address....................................................................................................16
Parkland Today, Development & Publication...................................... 74
Pastoral Care...........................................................................................206
Patent Foramen Ovale Repairs ............................................................. 56
Paternity Testing..................................................................................... 25
304
Pathology Administration.....................................................................207
Pathology Client Services ....................................................................207
Pathology Labs........................................................................................207
Patient Access Center..........................................................................208
Patient Account Adjustments/Payments........................................... 62
Patient Admissions and Registration ................................................209
Patient Advocacy .............................................................................61, 212
Patient Advocate/Bill of Rights ......................................................... 212
Patient Billing & Collections (PB&C)................................................... 210
Patient Brought to Hospital, Assist with Locating........................206
Patient Care Assistant (PCA), Education/Orientation ................. 174
Patient Complaints, After Hours ....................................................... 173
Patient Confidentiality.......................................................................... 122
Patient Discharge, Outpatient/ER ....................................................209
Patient Education Material, Requests ............................................. 174
Patient Escorts within Hospital ......................................................... 213
Patient Financial Counseling ................................................................209
Patient Financial Counseling (COPC)
Patient Hospital to Hospital Transfers.............................................. 38
Patient Information - Locations, Room & Phone Numbers ............ 54
Patient Navigator Program ................................................................... 211
Patient Payments, Lock Box/Mail - Posting ....................................... 62
Patient Registration ..............................................................................209
Patient Registration (COPC)
Patient Relations.................................................................................... 212
Patient Rental Equipment (PRE), Pick-up/Delivery ........................250
Patient Representative, Main Hospital Patients ............................ 212
Patient Representative, WISH Patients..........................................279
Patient Room Assignments .................................................................... 38
Patient Room Information ..................................................................... 54
Patient Safety Hotline ......................................................................... 217
Patient Telephone Information............................................................ 54
Patient Transfers, Hospital to Hospital ............................................ 38
Patient Transportation......................................................................... 213
Patient Visits, Authorization/Pre-certification .............................209
Patients Valuables, Safekeeping ......................................................... 63
Paycheck Deductions - Questions/Issues ....................................... 214
Paycheck, Employees Distribution/Questions/Issues................ 131
Payment Agreements, Insurance Plan............................................... 152
Payment Program
Parkland Healthplus Operations......................................................202
Payment Status, Vendor ........................................................................ 34
Payments, Patient Accounts - Adjustments/Posting ...................... 62
Payroll Corrections/Questions ........................................................... 214
Payroll Processing .................................................................................. 214
PB&C (Patient Billing & Collections)................................................... 210
PBX Operations/Operator..................................................................... 54
PCA (Patient Care Assistant), Education/Orientation ................. 174
PCHP (Parkland Community Health Plan) ............................. 21-22, 199
PCIM (Parkland Center for Internal Medicine) ............................. 198
PDCA (Plan, Do, Check, Act)................................................................263
Pediatric Nurse Practitioner Services ............................................. 215
2009
Pediatric Primary Care Center (PPCC) .............................................. 216

Map............................................................................................................17
Directions ................................................................................................19
Pediatric Primary Care
Family Medicine Clinic (COPC) ......................................................... 102
Pediatric Primary Care Center (COPC) .......................................... 216
Peer Review Nursing, Resource For .................................................. 217
PEG Tube.................................................................................................. 109
Pelvic Fractures ..................................................................................... 193
Pelvic Inflammation/Masses................................................................. 118
Pelvic Organ Disorders/Prolapse, Female - Outpatient ...............268
Pelvic Pain, Female - Outpatient ......................................................... 118
Penrose Drain Removal ...........................................................................111
Pension Checks ......................................................................................... 46
PeopleSoft, Access to System........................................................... 136
PeopleSoft, Time & Labor Editor Access/Questions ................ 214
Percutaneous Endoscopic Gastrostomy (PEG) ................................ 109
Performance Appraisal Tools/Guidance ..............................................71
Performance Improvement ................................................................. 217
Performance Reports, Financial ........................................................... 34
Perfusion Testing.................................................................................... 171
Perinatal Education ...............................................................................280
Perinatal Intervention (Pregnant Pts w/Substance Abuse)........ 178
Peripheral Occlusive Arterial Disease,
Diagnosis & Surgical Treatment .....................................................273
Peripheral Vascular Disease (PVD) ....................................................273
Peripheral Vascular Disease, Diabetes - Inpatient .......................267
Peripherally Inserted Central Catheter (PICC) .............................222
Peritoneal Access, Nephrology............................................................. 83
Peritoneal Dialysis, Inpatient .............................................................240
Perk ...........................................................................................................204
Personal Trainer, Employee.................................................................278
Personnel Files......................................................................................... 131
Personnel Non-Clinical & Nursing................................................ 95, 172
Personnel Physician................................................................................ 221
Pest/Insect Control ................................................................................ 98
PFTs (Pulmonary Function Tests) ...................................................... 231
Pharmacy Administration....................................................................... 67
Pharmacy Education Clinic/PCIM, Outpatient ................................ 198
Pharmacy Services ................................................................................ 218
Amelia Court ........................................................................................ 218
Apothecary Place (Employee Pharmacy) ....................................... 218
Employee Physician Office (EPO)...................................................... 93
Outpatient Clinic................................................................................. 218
Parkland Prescription Center........................................................... 218
Southeast Dallas Health Center (COPC)....................................... 218
Vickery Health Center (COPC) ........................................................ 218
PHF (Parkland HEALTHfirst)
Phone
Cellular Service/Changes to Service/Equipment Requests/
Problem Reporting/Programming/Service & Maintenance/
Training/Voicemail Requests............................................................ 261
Employee Contact Changes................................................................ 131
Operator ................................................................................................. 54
Photography Clinic, Outpatient Eye ................................................... 191
305
PHP (Parkland HEALTHplus)

Information, Screening & Certification ........................................209
Physical Health, Youth (0-21 Years) ................................................... 27
Physical Medicine & Rehabilitation, HIV/AIDS............................. 125
Physical Medicine Stroke/Rehabilitation, Outpatient.................. 219
Physical Therapy (PT) ...........................................................................220
Physical Therapy, Inpatient ................................................................239
Physical Therapy, Outpatient .............................................................220
Physicals
Physician Affiliations/Credentialing/Database .............................. 159
Physician Dictation ................................................................................. 121
Physician Employment Opportunities................................................ 221
Physician Network .................................................................... 21-22, 199
Physician On-Call Schedule ................................................................... 54
Physician Reappointment...................................................................... 159
Physician Recruitment .......................................................................... 221
Physician Referrals, To Parkland ..................................................... 208
PICC Line Insertion/Assessment ......................................................222
PICC Services .........................................................................................222
Picture Framing ...................................................................................... 139
Picture Hanging ........................................................................................ 50
Pictures, Baby.........................................................................................205
Pillar Newsletter, Publication .............................................................200
Pinched Nerves, Neck/Lower Back Outpatient.................................91
PKF (Parkland KIDSfirst)
Placement, Nursing Home/Rehabilitation ......................................... 112
Plan, Do, Check, Act (PDCA)................................................................263
Plans, Building ........................................................................................... 53
Plastic Surgery Clinic............................................................................223
Plastics Clinic, Outpatient Eye ............................................................ 191
Play Therapy, Child Life
East Dallas Health Center................................................................. 87
Plumbing Floor Plans ................................................................................ 53
Plumbing Repairs .................................................................................... 156
PM&R (Physical Medicine & Rehabilitation)
Electromyography (EMG).....................................................................91
Occupational Therapy (OT).............................................................. 186
Physical Therapy (PT) ........................................................................220
Speech Therapy (ST) ........................................................................249
PM&R Clinic.............................................................................................. 219
PMAB (Prevention & Management of Aggressive
Behavior) Training ..............................................................................244
PMH InfoSec .......................................................................................... 187
Podiatry...................................................................................................... 49
Poison Center/Control ................................................................... 25, 170
Poisonous Substance, Ingestion .................................................. 25, 170
Police, Hospital .......................................................................................244
Policy & Procedure, Administrative/JCAHO/Nursing..................238
Policy & Procedure, Human Resources ................................................ 95
Poor Blood Flow Tests ........................................................................... 171
2009
Post Anesthesia Care Unit (PACU)....................................................259

Post Cardiac Arrest, Inpatient ............................................................ 58
Post Term Birth, Overdue Baby......................................................... 178
Postage, Hospital Mail ........................................................................... 151
Postal Regulations, Assistance with ................................................... 151
Postmaster, Items for Submission ..................................................... 74
Post-Operative Care, Inpatient ................................................255-256
Post-Operative Follow-up Care, Outpatient......................................111
Post-Operative Questions ...................................................................259
Postpartum Care (After Birth), Inpatient ....................................... 181
Post-Surgical Care, Inpatient....................................................255-256
Power of Attorney, Medical - Information/Assistance...............206
Power Plant and HVAC Maintenance .................................................224
Power, Repair & Maintenance..............................................................224
PPC (Parkland Prescription Center) ................................................... 218
PPCC (Pediatric Primary Care Center) .............................................. 216
Practice Act Nurse, Resource for..................................................... 217
Prayer, Requests for.............................................................................206
Pre/Post-Operative Clinic, Outpatient Eye...................................... 191
Pre-Admissions, Non-Emergent .........................................................209
Pre-Certification, Inpatient & Outpatient ......................................209
Precious Photos ......................................................................................277
Pregnancy Complications
Inpatient............................................................................................... 180
Previous Abortion/Miscarriage/Premature Birth/
Renal Diseases................................................................................... 178
Pregnancy Low Risk Management
Pregnancy Prenatal Care
Pregnancy Questions
Pregnancy Testing/Diagnosis
Pregnancy
Advanced Maternal Age (Over 35) ................................................ 178
Birth Defects ...................................................................................... 178
Complications/Questions Inpatient ............................................ 180
Complications/Questions Outpatient ......................................... 178
306
Pregnancy (cont.)
Delivery ................................................................................................. 144
Diabetes................................................................................................ 178
Difficulty Becoming Outpatient ................................................... 120
Hematologic Problems ...................................................................... 178
High Blood Pressure........................................................................... 178
High Risk Prenatal Care .................................................................... 178
History of Premature Infant........................................................... 178
HIV+....................................................................................................... 178
Inpatient............................................................................................... 180
Labor & Delivery ................................................................................. 144
Low Risk Prenatal Care ...................................................................... 163
Medical Records, Storage & Retrieval .......................................... 179
Mental Retardation ............................................................................ 178
Midwifery Services ............................................................................ 163
Prevention Classes ................................................................................ 59
Sexually Transmitted Diseases (STD) .......................................... 178
Substance Abuse ................................................................................ 178
Teenage Counseling & Referral ..........................................................61
Triage > 24 Weeks.............................................................................. 144
Pregnancy All Ages Emergency Care................................................ 92
Pregnant
Advanced Maternal Age (Over 35) ................................................ 178
Birth Defects ...................................................................................... 178
Complications/Questions Inpatient ............................................ 180
Complications/Questions Outpatient ......................................... 178
Delivery ................................................................................................. 144
Diabetes................................................................................................ 178
Difficulty Becoming Outpatient ................................................... 120
Hematologic Problems ...................................................................... 178
High Blood Pressure........................................................................... 178
High Risk Prenatal Care .................................................................... 178
History of Premature Infant........................................................... 178
HIV+....................................................................................................... 178
Inpatient............................................................................................... 180
Labor & Delivery ................................................................................. 144
Low Risk Prenatal Care ...................................................................... 163
Medical Records, Storage & Retrieval .......................................... 179
Mental Retardation ............................................................................ 178
Midwifery Services ............................................................................ 163
Prevention Classes ................................................................................ 59
Sexually Transmitted Diseases (STD) .......................................... 178
Substance Abuse ................................................................................ 178
Teenage Counseling & Referral ..........................................................61
Triage > 24 Weeks.............................................................................. 144
Pregnant All Ages - Emergency Care .................................................. 92
Premature Infants ................................................................................ 166
Prenatal Care, Low Risk
Prenatal Classes, Women & Family Education.................................280
Prenatal Diagnosis/Genetics Clinic ....................................................225
Pre-operative Evaluation Clinic/PCIM, Outpatient ....................... 198
Prescription Center............................................................................... 218
Map............................................................................................................15
Address....................................................................................................16
Prescriptions/Medications
Amelia Court ........................................................................................ 218
Central Pharmacy................................................................................ 218
2009
Prescriptions/Medications (cont.)
Pharmacy Services ............................................................................. 218
President, Parkland .................................................................................... 1
President/CEO Contact.......................................................................... 37
Pressure Garment - Burn, Fitting/Application ................................. 52
Pressure Ulcer Management, Outpatient .......................................... 97
Pre-term Birth I & II........................................................................... 178
Prevention Programs - Car Seat Safety/Child Abuse/Child
Safety/Citizens for Traffic Safety/Domestic Violence/
Family Violence/Operation Installation/Safe Communities/
Senior Falls .......................................................................................... 138
Prevention Programs - Cancer Intervention & Information.......... 55
Preventive Health .................................................................................... 23
Previous C-Section ................................................................................ 178
Pre-Visit Planning, Patient ..................................................................209
Pricing Information, Government .......................................................116
Primary Care
2-40 Years............................................................................................283
Employees ............................................................................................... 93
HIV/AIDS............................................................................................ 125
Newborn................................................................................................ 102
Primary Care, Adolescent
Youth & Family.....................................................................................283
Primary Care, Adult
Youth & Family.....................................................................................283
Primary Care, Geriatric
Geriatrics - Senior House Calls (Over 70, Housebound) ........... 113
Geriatrics and Senior Care Center (60 or Older) ....................... 114
Primary Care, Pediatric
307
Primary Care, Pediatric (cont.)

Youth & Family.....................................................................................283
Print Shop................................................................................................226
Printing Services....................................................................................226
Prisoner Specialty Appointments ......................................................208
Prisoner/Inmate, Dallas County - Jail & Mental Health .............. 143
Privacy Compliance................................................................................. 122
Probable Cause Drug Testing, Guidance............................................. 94
Probable Cause Drug Testing, Specimen Collection ...................... 185
Process Evaluation ................................................................................. 140
Process Improvement ..................................................................140, 263
Proctology Clinic.....................................................................................227
Product Evaluation/Comparison, Cost Savings &
Effectiveness ......................................................................................272
Product Line Charges and Costs........................................................... 78
Product Recalls/Safety Alerts .......................................................... 217
Productivity Analysis Services...........................................................263
Project Management .............................................................................263
Prostate Diseases/Infections, Outpatient .....................................269
Prosthesis, Amputee ................................................................................41
Protective Orders, Assistance...........................................................244
Protective Services, Adult .....................................................................61
Protective Services, Adult & Child (COPC) ....................................... 45
Provider Network
Provider Relations
Provider Training/Education, AIDS/HIV........................................265
Pseudocysts, Treatment ......................................................................253
Psych Care Clinic ....................................................................................230
Psych Care ER .........................................................................................228
Psych Care Inpatient ............................................................................229
Psych Care Outpatient .........................................................................230
Psychiatric Emergency Room ..............................................................228
Psychiatric Facility, Locked ................................................................228
Psychiatric Services, COPC ................................................................... 45
Psychiatry Inpatient (8 North)..........................................................229
Psychiatry Inpatient (8 North), Anesthesiology ............................. 42
Psychiatry Outpatient Clinic ...............................................................230
Psychology/Psychiatry (COPC)
Psychosocial Evaluation (COPC) ............................................................ 45
PT (Physical Therapy) ...........................................................................220
PTO (Paid Time Off) Questions......................................................... 214
Public Education Programs, Poison..................................................... 170
Public Relations ........................................................................................ 74
Public Safety ..........................................................................................244
Publications, Development
Annual Report/Pillar/CEO Report/Highlights-Parkland
Magazine/Outlook/Parkland Now/Rumors Page/
The Beat (Camp I-Thonka Chi).......................................................... 74
Pulmonary Diagnostic Laboratory ...................................................... 231
Pulmonary Disease, Inpatient .............................................................232
Pulmonary Function Tests (PFTs) ...................................................... 231
Pulmonary Illness, Inpatient ............................................................... 160
Pulmonary Lab ......................................................................................... 231
Pulmonary Medicine (9 South) ............................................................232
Pulmonary Problems, Inpatient...........................................................232
Pulmonary Valvuloplasty ......................................................................... 56
2009
Pulmonary, Cardiopulmonary Intensive Care Unit............................ 58

Pulse Oximetry .......................................................................................242
Pulse & Pulse Special Report, Development & Publication.............. 74
Pump Requests, Foot/IV/Syringe......................................................250
Punch System, Kronos Biometric Issues/Questions.................. 214
Purchase Order (P.O.), Issuance/Problems/Questions................ 231
Purchase Order, Payment Status ........................................................ 34
Purchasing................................................................................................ 231
Purple Book, Directory of Services, Publication/Updates ............ 54
PVD (Peripheral Vascular Disease) ....................................................273
QIC/CITI Governance Representative............................................ 103
Quinten Placement, Dialysis.................................................................. 35
Rabies Exposure/Treatment, Education and Information ............ 25
Rabies Monitoring.................................................................................... 25
Rabies/Zoonosis Control Division
Arlington Regional Suboffice ............................................................. 25
Radiation Oncology ................................................................................ 188
Radiation Oncology, Outpatient ......................................................... 188
Radiation Therapy/Cancer, Outpatient............................................ 188
Radioactive Therapy (I131) .................................................................. 119
Radiofrequency Ablation........................................................................ 56
Radiographic/Endoscopic Swallow Study.........................................249
Radiology..................................................................................................234
Breast Imaging....................................................................................234
CT Scan .................................................................................................234
Film Resource Center ........................................................................234
Meadows MRI ......................................................................................234
Nuclear Medicine ................................................................................234
Orthopedic Radiology ........................................................................234
Outpatient Radiology .........................................................................234
Sonogram (Female Only) ................................................................... 183
Special Procedures.............................................................................234
Ultrasound ............................................................................................234
Ultrasound (Female Only) ................................................................. 183
Rape Counseling ......................................................................................276
Rape Crisis and Sexual Abuse Center...............................................276
Rate Negotiation...................................................................................... 68
Real Estate Issues ................................................................................ 100
Recall Notices, Medical Equipment ..................................................... 65
Recall, Product........................................................................................ 217
Receipt Verification .............................................................................. 155
Receiving Dock........................................................................................ 155
Reconstructive Pelvic Surgeries ......................................................... 119
Reconstructive Procedures ................................................................223
Record Control, OB ............................................................................... 179
Recorder, Patient Activated Cardiac, Insertion.............................. 56
Records, Employee.................................................................................. 131
Recruitment, Bonus ................................................................................. 95
Recruitment, Non-Clinical & Nursing ......................................... 95, 172
Recruitment, Physician ......................................................................... 221
Rectal/Anal Tumors, Outpatient - Diagnosis/Consultation.........227
Rectum, Diseases of - Diagnosis/Consultation ...............................227
Recycling Material, Removal.................................................................. 98
Red Team/PCIM, Outpatient.............................................................. 198
Redbird Youth & Family Center..........................................................283
Reduction in Force (RIF), Department - Facilitation ..............94, 95
Referral Center......................................................................................208
Referrals to Specialty Clinic
308
Referrals to Specialty Clinic

Referrals, HIV ....................................................................................... 124
Refinishing, Furniture ........................................................................... 196
Refrigeration Shop................................................................................235
Refrigerators, Installation/Repair/Maintenance ..........................235
Refugee Clinic .........................................................................................236
Refugee Health Screening ..................................................................236
Refugee Outreach Program.................................................................236
Refunds Department.............................................................................237
Refund Requests/Status, Patient Accounts
Research/Resolve ...............................................................................237
Refunds, Vending Machine...................................................................277
Registration, Inpatient/Outpatient/ER...........................................209
Regulatory & Accreditation Services ...............................................238
Regulatory Agency Survey, Preparation Activities .......................238
Rehabilitation Inpatient (8 East) ......................................................239
Rehabilitation, Cardiac Services.......................................................... 57
Rehabilitation, Physical Medicine
Stroke/Rehabilitation - Outpatient............................................... 219
Reimbursement & Coding ...................................................................... 121
Reimbursement, Government Agencies ............................................. 116
Relaxation Methods, Pain Management ............................................ 195
Relay of Texas.......................................................................................... 26
Release Numbers, Requests for......................................................... 231
Release of Information ......................................................................... 121
Religious Needs ......................................................................................206
Religious Reading Materials - Requests For....................................206
Remodeling................................................................................................. 82
Renal Artery Disease, Diagnosis & Surgical Treatment ..............273
Renal Clinic .............................................................................................. 162
Renal Dialysis & Appointments ............................................................. 35
Renal Failure ........................................................................................... 162
Renal Placement Therapy, Continuous................................................. 58
Renal Stones ........................................................................................... 162
Renal Transplant (10 East) ..................................................................240
Renal Transplant Clinic ......................................................................... 241
Renal Transplant Pharmacist ................................................................ 35
Renovations ............................................................................................... 82
Renovations, Existing Facilities.......................................................... 100
Rental, Medical Equipment .....................................................................61
Reorganization (Reorg), Department Facilitation.....................94, 95
Repair/Maintenance
Air Conditioning System/Freezers/Ice Makers/
Refrigerators ....................................................................................235
Automated Parking System/Electrical Equipment/
Overhead Page System/Power & Lighting.................................... 90
Cabinets/Ceiling/Doors/Floor/Roof/Tile/Windows..................... 50
Equipment ............................................................................................. 156
Floor......................................................................................................... 50
Medical Equipment................................................................................ 65
Walls, Buildings & Ground ................................................................... 50
Walls, Paint Shop ................................................................................ 196
Repeat C-Section ................................................................................... 178
Representative, Patient ....................................................................... 212
Request for Reassignment Non-Clinical ............................................. 95
Request for Reassignment Nursing ................................................... 172
Requisitions/P.O, Issuance/Problems/Questions. ......................... 231
Research - Clinical/Design/Consultation/Studies/
Institutional Review Board (IRB) ..................................................... 66
Residency/Internship Programs, Nursing .............................. 172, 174
Residents ................................................................................................. 130
Residents, Administrative ..................................................................... 37
Respiratory Care....................................................................................242
Respiratory Problems, Inpatient .......................................................232
Respiratory/Medical Intensive Care Unit ....................................... 160
Resumes, Non-Clinical & Nursing ................................................ 95, 172
Retinal Clinic, Outpatient Eye ............................................................. 191
Retiree I.D. Badges................................................................................. 46
2009
Retirement Planning ................................................................................ 46

Retirement Receptions, Employee ..................................................... 132
Return on Investment (ROI) Analysis .............................................. 190
Returned Checks, Patient Accounts.................................................... 62
Returns, Medical Supplies ................................................................... 155
RIF (Reduction in Force), Department - Facilitation ..............94, 95
RN License Information, Maintenance ............................................. 173
Roof, Repair/Maintenance ..................................................................... 50
Room Assignments, Patients ................................................................. 38
Room, Patient Location ........................................................................... 54
Rooming-In, Mother/Baby.................................................................... 181
Rumors Page, Items for Submission ................................................... 74
Safe Communities .................................................................................. 138
Safety & Disaster Manual Maintenance...........................................243
Safety Inspections, Patient Personal Equipment............................. 65
Safety Management..............................................................................243
Safety Medical Devices ....................................................................... 217
Safety Training ......................................................................................243
Salary Guidelines/Exceptions/Surveys.............................................. 70
Sales Calls................................................................................................ 231
Salesmanship Club ................................................................................... 23
Salvation Army ......................................................................................... 24
Sarcoidosis Clinic................................................................................... 162
Scars, Revision .......................................................................................223
Scars, Surgical Corrections ................................................................245
Schizophrenia, Inpatient .....................................................................229
Scholarship Programs ...........................................................................263
School Clinics ..........................................................................................283
Scrubs, Sales..........................................................................................266
Seagoville Youth & Family Health Center........................................283
Security, Hospital/Employee ..............................................................244
Security/Public Safety ........................................................................244
Seizure Disorders ................................................................................. 162
Self-Pay Patients, Funding Sources For ..........................................208
Senior Falls Prevention Program ........................................................ 138
Senior
Geriatrics - Senior House Calls (Over 70), Housebound ........... 113
Geriatrics and Senior Care Center (60 Years or Older) ........... 114
Senior House Calls.................................................................................. 113
Senior Inpatient Care............................................................................ 112
Seniors Nutrition Center
Dallas County Health & Human Services......................................... 23
Sentinel Event ........................................................................................ 217
Septal Defect Repairs............................................................................ 56
Server Questions/Problems ............................................................... 136
Service Evaluation/Comparison, Cost Savings &
Effectiveness ......................................................................................272
Settlement Offers Patient ................................................................. 194
Sewer Odor, Mechanical Shop ........................................................... 156
Sewer Odor, Safety Management.....................................................243
Sexual Abuse/Assaul Counseling, Adult/Child ...............................276
Sexual Assault Evidence Collection & Exams for Dallas
County - Females................................................................................. 182
Sexual Harassment Claims, Employee................................................. 94
Sexually Transmitted Diseases (STD)
Diagnosis/Treatment/Education (2-40 Years) ...........................283
Information............................................................................................ 23
Pregnant ................................................................................................ 178
Shelter Assistance...................................................................................61
Short-term Employment, Nursing ..................................................... 172
Shots/Immunizations
309
Shots/Immunizations (cont.)
Shunt Placement, Dialysis...................................................................... 35
SICU (Surgical Intensive Care Unit).......................................255-256
Sign On Bonus........................................................................................... 95
Sign, Changes/Requests ......................................................................... 53
Site Approval Process, Research......................................................... 66
Six Flags Ticket Sales..........................................................................277
Six Sigma Analysis Services...............................................................263
Skin Biopsy/Malignancies, Diagnosis & Treatment........................245
Skin Cancer/Disorders/Problems, Diagnosis & Treatment ............81
Skin Testing, Allergy ............................................................................ 162
Skin Tumor Clinic ...................................................................................245
Skin Tumors, Benign/Malignant - Cutaneous Surgery .....................81
Sleep Studies ......................................................................................... 167
SmartWorks, Access/Questions.......................................................226
Smoke Detector Installation Program ............................................. 138
Smoking Cessation Clinic...................................................................... 162
Snacks, Inpatient .................................................................................. 175
Social & Behavioral Services (COPC) .................................................. 45
Social Health, Youth (0-21 Years)....................................................... 27
Social Services, COPC
Complaints/Referral/Supervision..................................................... 45
HOMES Program (COPC)................................................................... 127
Social Work (COPC)
Social Work/Care Management ............................................................61
Socks/Hosiery/Lingerie Sales ............................................................ 115
Sonograms/Sonography
OB/Gyn Pregnant & Non-Pregnant ................................................. 183
Radiology...............................................................................................234
South Dallas Youth & Family Health Center ...................................283
Southeast Dallas Health Center ........................................................247
Map............................................................................................................17
Directions ................................................................................................18
Southeast Dallas Womens Health Center ......................................248
Map............................................................................................................17
Directions ................................................................................................18
Southwest Transplant Alliance ............................................................ 26
Space Planning, Furnishings................................................................. 139
Spasticity Management, Brain Injury ..............................................264
SPCC (Surgical Patient Care Center) .......................................255-256
SPD (Sterile Processing & Distribution)..........................................250
Speaker Accessories ............................................................................263
Speakers, Requests For ......................................................................... 70
Special Coagulation/Bone Marrow Laboratory ...............................207
Special Event Ticket Sales .................................................................277
Special Pathogen Hospital ................................................................... 134
Special Procedures, Body/Neuro .......................................................234
Special Studies ....................................................................................... 121
Specialized Mail (FedEx, Etc.), Addressing ..................................... 151
Specialty Care, Inmate Appointments .............................................208
Specialty Clinic Referrals....................................................................208
2009
Specialty Clinic Referrals (cont.)

Specialty Clinics
Ear, Nose & Throat (ENT) Clinic ...................................................... 86
HIV/AIDS Clinic................................................................................. 125
Infusion Clinic...................................................................................... 137
Oncology Clinic .................................................................................... 188
Pain Clinic .............................................................................................. 195
Referrals...............................................................................................208
Renal Transplant Clinic ...................................................................... 241
Urogynecology and Pelvic Floor Dsyfunction Clinic ....................268
Urology Clinic .......................................................................................269
Wound Clinic...........................................................................................111
Specimens, Tissue .................................................................................207
Speech Problems, Evaluation/Treatment ........................................249
Speech Therapy (ST) ...........................................................................249
Speech Therapy (ST), Inpatient .......................................................239
Spinal Column Diseases/Disorders/Injury/
Trauma Outpatient.......................................................................... 168
Spinal Cord Injury Clinic/Urgent Care Clinic.................................. 219
Spine Clinic .............................................................................................. 165
Spiritual Issues......................................................................................206
Splint/Cast, Application/Removal...................................................... 193
Sporting Event Ticket Sales...............................................................277
Sports Injuries ...................................................................................... 193
Sports Medicine..................................................................................... 102
Sports Physicals
Spruce Youth & Family Center ...........................................................283
ST (Speech Therapy) ...........................................................................249
Staff Residence (Parkland Support Services Building B)
Map............................................................................................................15
Address....................................................................................................16
Staffing, Coordination of Nurses after Hours............................... 173
Standard Register.................................................................................226
Standardization, Medical/Clinical Equipment .................................272
Staple Removal, Outpatient ..................................................................111
310
STAR Helpline ........................................................................................ 201

STAT Paging ............................................................................................. 54
Stationery Sales ..................................................................................... 115
Statistics, Vital........................................................................................ 23
STD (Sexually Transmitted Diseases)
Diagnosis/Treatment/Education (2-40 Years) ...........................283
Information............................................................................................ 23
Pregnant ................................................................................................ 178
STD/HIV, TX Dept of Health - Regions 2 & 3 ................................ 26
Steam System Maintenance................................................................224
Stenciling................................................................................................. 196
Stent Placement, Coronary.................................................................... 56
Sterile Items, Processing....................................................................250
Sterile Processing & Distribution (SPD)..........................................250
Sterile Processing & Patient Rental Equipment .............................250
Sterile Product Formulation (IV Room) ........................................... 218
Steroid Injections, Pain Management .............................................. 195
Stoma Care................................................................................................ 97
Stomach ................................................................................................... 109
Strabismus Clinic, Outpatient Eye ..................................................... 191
Strategic Planning & Population Medicine........................................ 251
Stress Echocardiogram w/Dobutamine or Treadmill...................... 59
Stress Management ................................................................................ 59
Stress Management, Cardiac Rehabilitation..................................... 57
Stress Management, Employee ..........................................................278
Stress Test, Cardiopulmonary.............................................................. 59
Stroke Clinic .................................................................................... 36, 219
Stroke Inpatient - Aneurysms/Lumbar Problems/
Neurological Disorders/Neurosurgery/Paralysis ......................... 36
Stroke Rehabilitation ........................................................................... 219
Stuffed Animal Sales ............................................................................ 115
Subpoenas for Hospital........................................................................ 147
Substance/Drug Abuse
Assessments/Counseling......................................................................61
Counseling/Referral (2-40 Years) ..................................................283
Emergency Care, Psychiatric ...........................................................228
Pregnant ................................................................................................ 178
Supplemental Feedings, Inpatient..................................................... 175
Supplemental Retirement ...................................................................... 46
Supplies, Medical - Delivery................................................................ 155
Supplies, Office - Online Access/Problems/Questions ............... 231
Supplies, OfficeMax - Online Access/Problems/Questions ....... 231
Support Group for Child Burn Survivor ..............................................51
Support Group Referral ..........................................................................61
Support Group, Burn Pediatric & Adult...............................................51
Support Group, Ostomy.......................................................................... 97
Surgery A - Gastrohepatobiliary General Surgery Clinic ............253
Surgery C - Colorectal General Surgery Clinic...............................254
Surgery Clinic ...........................................................................................111
Surgery ER ................................................................................................ 92
Surgery Follow-up Care, Outpatient ...................................................111
Surgery Pathology .................................................................................207
Surgery Services Inpatient .......................................................255-256
Surgery Services Outpatient ...............................................................111
Surgery Services, Operative Services.............................................259
Surgery, Cutaneous ..................................................................................81
Surgical Admission, Outside Medical Services ................................111
Surgical Center, Ambulatory ................................................................ 40
Surgical Endocrinology Clinic ..............................................................257
Surgical Evaluation, Outside Medical Services................................111
Surgical Intensive Care Unit (SICU).......................................255-256
Surgical Pathology .................................................................................207
Surgical Pavilion ............................................................................255-256
Surgical Services - Operative Services...........................................259
Surgical Services Division ...................................................................258
Surgical Services, Outpatient ..............................................................111
Surgical Specialties Unit ............................................................255-256
Surgical Specialty Clinics ....................................................................260
Suspected Bronchogenic Carcinoma Clinic....................................... 188
Suspicious Activity, Reporting ...........................................................244
2009
Suture Removal, Outpatient .................................................................111

Suzanne Kays .......................................................................................... 143
Swallowing Problems, Evaluation/Treatment ..................................249
Symptom Assessment by Phone ........................................................... 54
T&D (Training & Development)...........................................................263
Tax Deferred Annuity Plans ................................................................. 46
TB (Tuberculosis) Elimination,
TX Dept of Health - Regions 2 & 3 .................................................. 26
TB (Tuberculosis) Inpatient ...............................................................232
TB (Tuberculosis) Mask Fit Testing/Monitoring ........................... 134
TB (Tuberculosis) Testing, HIV+ Patients ...................................... 125
TDH (Texas Department of Health)
TDH AIDS Drug Assistance Program............................................... 125
TDHS (Texas Department of Human Services).............................209
Teaching Case Application, Receipt .................................................... 37
Team Excel .............................................................................................. 136
Technical Support ................................................................................. 136
Teen Mothers Support Group............................................................ 166
Teenage Pregnancy, Counseling & Referral ........................................61
Teeth ......................................................................................................... 110
Teeth Crowns/Extractions/Fillings/Gum Problems ....................... 110
Teeth Problems ...................................................................................... 192
Telecommunications Support .............................................................. 261
Telecommunications, All Telephone/Pager Related Issues/
Voicemail Requests/Training/Vendors .......................................... 261
Telecommunications, Wai-Wize I.L.P................................................ 261
311
The Perk...................................................................................................204
Theft, Reporting....................................................................................244
Therapeutic Care, Amputee ...................................................................41
Therapy Stroke, Outpatient............................................................... 219
Therapy, Burn Outpatient ..................................................................... 52
Therapy, Burn Patients............................................................................51
Therapy, Occupational.......................................................................... 186
Therapy, Physical ...................................................................................220
Therapy, Play Child Life
Therapy, Speech ....................................................................................249
Thermostat Cover, Install/Replace .................................................... 50
Thick-It Supplies...................................................................................249
Third Party Billing & Claims................................................................... 47
This Week at Parkland, Items for Submission ................................ 74
THN (Texas Health Network).............................................................. 22
Thoracic Surgery, Cardiac & Non-Cardiac ........................................ 60
Throat Diseases/Problems, Diagnosis & Treatment ....................... 86
Thyroid..................................................................................................... 162
Ticket Sales - Movies/Six Flags & Other Theme Parks/
Special Events/Sporting Events .....................................................277
TII Application & Training .................................................................... 78
Tile, Repair/Maintenance....................................................................... 50
Tilt Table Testing.................................................................................... 56
Time & Labor Editor Access/Questions ....................................... 214
Tissue Specimens...................................................................................207
TMJ (Temporomandibular Joint Pain) .............................................. 192
TNRCC (Texas Natural Resource Conservation Commission) .....243
Toiletry Items, Sales ............................................................................ 115
Tolerance Testing, Exercise ................................................................. 59
Tooth Problems ....................................................................................... 110
Torture, Reporting History of ...........................................................276
Tours, Hospital......................................................................................... 37
Toy/Child Product Safety ..................................................................... 26
Toys/Games Sales .................................................................................. 115
Traffic Areas, Painting......................................................................... 196
Traffic Safety........................................................................................244
Training
Advanced Cardiac Life Support (ACLS), Clinical ........................ 174
Cardiopulmonary Resuscitation (CPR), Clinical............................. 174
Cardiopulmonary Resuscitation (CPR), Non-Clinical....................263
Chemical/Hazardous Spills...............................................................243
Clerical ..................................................................................................263
Computer Based ..................................................................................263
Customer Service ...............................................................................263
Desktop .................................................................................................263
Executive Development .....................................................................263
Fire.........................................................................................................243
Health Unit Coordinator (HUC).......................................................263
HIV/AIDS Providers.........................................................................265
Internships, Nursing.......................................................................... 174
Management Development ................................................................263
Modules Development ........................................................................263
Nursing .................................................................................................. 174
PMAB (Prevention & Management of Aggressive Behavior).....244
Residency Programs, Nursing........................................................... 174
Safety ...................................................................................................243
Training & Development (T&D)...........................................................263
Transcription ........................................................................................... 121
Transcription, Medical .........................................................................234
Transcutaneous Electrical Nerve Stimulation (TENS) Unit ....... 195
Transesophageal Echocardiogram ....................................................... 59
Transfers Non-Clinical, Employee ....................................................... 95
Transfers Nursing, Employee ............................................................. 172
Transfers, Hospital to Hospital ........................................................... 38
2009
Transforming Care Monitoring ........................................................... 103

Transfusion Services............................................................................207
Transfusion, Blood Cancer Inpatient ............................................. 189
Transfusion, Blood Cancer Outpatient .......................................... 188
Transfusions ...........................................................................................207
Translation of Written Discharge Instructions
WISH/WCS.........................................................................................279
Translation Services, Hearing Impaired............................................ 26
Translators, Language
WISH/WCS.........................................................................................279
Transplant Care, Before & After Transplant ................................. 241
Transplant Clinic .................................................................................... 241
Transplant Criteria/Funding Eligibility/Patient Waiting
List - How to Get on, Status/Questions....................................... 241
Telemetry (10 West) ............................................................................262
Telemetry, Cardiovascular Lab (10 South South) ........................... 59
Telephone Assessments, Patient ......................................................... 54
Telephone Directory, Publication/Updates....................................... 54
Telephone Issues/Problems/Requests ............................................. 261
Telephone Number Look-up, Employee/Patient ............................... 54
Telephone Operator, Hospital .............................................................. 54
Telephone Triage ..................................................................................... 54
Telephone, Cellular Service................................................................. 261
Telephone, Employee Contact Changes ............................................. 131
Temperature Control, Heating & Cooling System..........................224
Temporomandibular Joint Pain (TMJ) .............................................. 192
TENS (Transcutaneous Electrical Nerve Stimulation) Unit,
Pain Management................................................................................. 195
Terminations, Review of......................................................................... 94
Texas Department of Health - Public Health Regions 2 & 3 ........ 26
Texas Department of Health (TDH)
Texas Department of Health
AIDS Drug Assistance Program ..................................................... 125
Texas Department of Human Services (TDHS).............................209
Texas Department of Protective Services ....................................... 26
Texas Health Network (THN).............................................................. 22
Texas Kidney Health Coverage........................................................... 241
Texas Natural Resource Conservation
Commission (TNRCC) ..........................................................................243
Texas Office of Attorney General...................................................... 25
Texas Rehabilitation Commission (TRC)............................................ 121
Texas Star Program................................................................................ 22
Texas Workforce Commission Affairs............................................... 94
TexCare Partnership (CHIP)................................................................. 22
The Beat (Camp I-Thonka Chi)............................................................. 74
The Family Place ...................................................................................... 24
312
Transplant Kidney, Pancreas, Kidney/Pancreas ..............................240

Transplant Pharmacist............................................................................ 35
Transplant Status.................................................................................... 26
Transplant Unit ......................................................................................240
Transportation Assistance, Patients ...................................................61
Transportation for Dialysis................................................................. 241
Transportation, Medicaid Patients...................................................... 25
Transportation, Wheelchair Assistance within Hospital ............. 213
Transtelephonic Monitoring Clinic ....................................................... 56
Trash, Removal/Disposal........................................................................ 98
Trauma Care, Over 13 Years of Age ................................................... 92
Trauma Center Designation................................................................... 84
Trauma Crisis Invention Stress Management Program.................. 84
Trauma Education/Injury Prevention/Registry ............................... 84
Trauma Services ...................................................................................... 84
Trauma, Brain/Head/Spinal Column Outpatient ......................... 168
Trauma, Minor Mouth/Oral Outpatient ........................................ 192
Traumatic Brain Injury ........................................................................ 219
Traumatic Brain Injury Clinic .............................................................264
TRC (Texas Rehabilitation Commission)............................................ 121
Treadmill Exercise Tolerance Testing ............................................... 59
Trigger Point Injections, Pain Management .................................... 195
Trinity Works ........................................................................................... 23
Tuberculosis (TB) Division..................................................................... 23
Tuberculosis (TB) Elimination,
TX Dept of Health - Regions 2 & 3 .................................................. 26
Tuberculosis (TB) Inpatient ...............................................................232
Tuberculosis (TB) Mask Fit Testing/Monitoring ........................... 134
Tuberculosis (TB) Testing, HIV+ Patients ...................................... 125
Tuition Reimbursement ........................................................................263
Tumor, Breast Evaluation Clinic ......................................................... 188
Tumors, Anal/Rectal, Outpatient Diagnosis/Consultation ......227
TV/VCR, Checkout .................................................................................263
TV/VCR, Repair ...................................................................................... 156
TWC/EEO.................................................................................................. 94
Typesetting .............................................................................................226
Typing, Blood...........................................................................................207
U.S. Consumer Product Safety Commission ...................................... 26
U.S. Postal Regulations, Assistance ................................................... 151
Ultrasound, Cardiac/Heart ................................................................... 59
Ultrasound, Pregnant & Non-Pregnant (Gyn) .................................. 183
Ultrasound, Prenatal Diagnosis/Genetics Clinic .............................225
Ultrasound, Radiology ...........................................................................234
Unemployment Claims, Employees - Facilitation .............................. 94
Uniform Scrubs, Sales .........................................................................266
Uniform Shop..........................................................................................266
United Network for Organ Sharing (UNOS)
Information................................................................................... 26, 241
United Way of Metropolitan Dallas .................................................... 27
United Way, Employee Fundraiser .................................................... 132
University Diabetes Treatment Center (7 South South)............267
Unlicensed Assistive Personnel, Education/Orientation.............. 174
UNOS (United Network For Organ Sharing)
Information................................................................................... 26, 241
Upholstery, Select/Order................................................................... 139
UPIN Numbers ....................................................................................... 159
UPS/Airborne/FedEx Packages, Delivery & Pick-up..................... 155
Uremia ........................................................................................................ 35
Urethra Disorders/Prolapse, Female - Outpatient.......................268
Urgent Care Burn......................................................................................51
Urgent Care Clinic (18 Years & Older) ............................................... 39
Urgent Care Gyn .................................................................................... 182
Urgent Care Internal Medicine,
Adult/Geriatric (Established Patient) .......................................... 198
Urgent Care Non-Pregnant Female Problems ................................. 182
Urgent Care Pregnant < 24 Weeks .................................................... 182
Urgent Care Psychiatric.......................................................................228
Urinary Incontinence, Female - Outpatient....................................268
Urinary Tract Disorders, Female - Outpatient..............................268
Urogynecology and Pelvic Floor Dsyfunction Clinics .....................268
2009
Urological Disorders, Female - Outpatient .....................................268

Urology Clinic ..........................................................................................269
UT Southwestern Medical Center
Map............................................................................................................15
Address....................................................................................................16
Utilities, Water/Electricity/Heating/Cooling................................224
Utility Pay Station
Martin Luther King, Jr. Community Center.................................... 25
UTSW Faculty Contract ...................................................................... 154
Uveitus Clinic - Outpatient Eye........................................................... 191
VA Patients .............................................................................................247
Vaccinations
Vaginal Bleeding, Irregular/Discharge/Odor (Outpatient) ......... 118
Valet Parking........................................................................................... 271
Valuables, Claiming of Deceased ........................................................206
Valuables, Patient .................................................................................... 63
Value Analysis .........................................................................................272
Valvuloplasty, Aortic/Mitral/Pulmonary ............................................ 56
Varices...................................................................................................... 109
Vascular Access Placement, Temporary............................................. 35
Vascular Access, Nephrology................................................................ 83
Vascular Clinic.........................................................................................273
Vascular Disease/Disorders................................................................273
Vasectomy ...............................................................................................269
VCR/TV Repair ....................................................................................... 156
Vehicle Assistance, Stranded Motorists.........................................244
Vehicle Purchase/Registration/Sell for Hospital.......................... 147
Vending Machine Problems ..................................................................277
Vending Machine Refunds..................................................................... 115
Vendor Payment Status.......................................................................... 34
Vickery Health Center..........................................................................274
Map............................................................................................................17
Directions ............................................................................................... 20
Vickery Womens Health Center ........................................................275
Map............................................................................................................17
Directions ............................................................................................... 20
Victim Intervention Program (VIP)/Rape Crisis ............................276
Victims of Abuse/Rape and Sexual Abuse ......................................276
Video Taping Requests..........................................................................263
Vinyl Repair ............................................................................................... 50
Violence Intervention Program (VIP)/Crisis Center.....................276
Violence Intervention, Employee .......................................................244
Violence Intervention, Patients .........................................................276
Violence, Family & Domestic ..................................................................61
Violence, Workplace..............................................................................244
VIP (Victim Intervention Program/Crisis Center) ........................276
Vision Plan, Employee .............................................................................. 46
Vision Screening, Family Medicine Clinic ......................................... 102
Vital Statistics......................................................................................... 23
Vivian Field Youth & Family Center ...................................................283
Vocational Rehabilitation, MLK, Jr. Community Center ................. 25
Voicemail Administration/Training.................................................... 261
Volunteer & Guest Services ................................................................277
Volunteer Visitation ..............................................................................277
313
Volunteer, Community Outreach

Volunteers
Alcohol Programs ................................................................................ 185
Assist with Hospital Events .............................................................277
Blood Pressure Screening................................................................. 185
Cholesterol Screening ....................................................................... 185
Drug Programs ..................................................................................... 185
Flu Vaccines ......................................................................................... 185
Health Screening/Counseling........................................................... 185
Hepatitis Vaccines.............................................................................. 185
Immunizations/Shots ........................................................................ 185
Selection Process ...............................................................................277
Shots/Immunizations ........................................................................ 185
Specimen Collection, Pre-Employment & Probable Cause.......... 185
TB Mask Fitting/Screening.............................................................. 185
W-4 Forms, Employee............................................................................ 131
WalkAmerica, Employee Fundraiser ................................................. 132
Walls Repair/Maintenance, Building & Grounds ............................... 50
Walls Repair/Maintenance, Paint Shop ............................................ 196
Warehouse .............................................................................................. 155
Water Coolers, Repair/Maintenance ................................................235
Water Utilities, Maintenance .............................................................224
WCS Administration ............................................................................. 281
WCS Language Assistance...................................................................279
Website, AIDS/HIV Educational Resources..................................265
Website Content, Parkland ................................................................... 74
Weight Management, Employee .........................................................278
Weight Watchers Program .................................................................278
Welding .................................................................................................... 156
Wellness & Prevention Programs, Employee....................................278
Wellness Center, Employee .................................................................278
Wellness/Fitness Center .....................................................................278
West Dallas Multipurpose Center ....................................................... 27
West Dallas Youth & Family Center..................................................283
Westmoreland Clinic ............................................................................... 79
Westmoreland Womens Clinic.............................................................. 80
Wheelchair Assistance for Patients within Hospital .................. 213
Wheelchair Repair................................................................................. 156
White Rock Youth & Family Health Center.....................................283
Whiteboard Hanging ............................................................................... 50
WIC (Women, Infants & Children),
Wigs, Obtaining After Hair Loss.............................................. 188, 189
Will, Living - Information/Assistance..............................................206
Windows, Repair/Maintenance ............................................................. 50
WISH (Women and Infants Specialty Health) ............................. 281
WISH Division........................................................................................ 281
WISH Language Assistance................................................................279
Women & Childrens Services Division.............................................. 281
Women & Family Education .................................................................280
Women and Infants Specialty Health (WISH) Division ............. 281
Women, Infants & Children (WIC), Referrals ................................. 59
Womens Clinics (OB/Gyn & Prenatal)
2009
Womens Clinics, OB/Gyn & Prenatal (cont.)

Woodlawn Project..................................................................................200
Woodrow Wilson Youth & Family Center .........................................283
Workers Compensation, Parkland Employees .................................282
Workplace Violence...............................................................................244
Wound Care Outpatient ......................................................................... 97
Wound Care, Diabetes Inpatient .......................................................267
Wound Care, Hydrotherapy ................................................................220
Wound Clinic..............................................................................................111
Written Discharge Instructions, Translation
WISH/WCS.........................................................................................279
XactiMed Patient Claims........................................................................ 43
X-Ray ........................................................................................................234
Yellow Team/PCIM, Outpatient ......................................................... 198
Youth & Family Centers........................................................................283
Youth Services ......................................................................................... 27
Zale-Lipshy University Hospital
Map............................................................................................................15
Address....................................................................................................16
Zoonosis Exposure/Treatment, Education and Information ........ 25
Zoonosis Monitoring................................................................................ 25
314

Parkland Purple Book: Directory of Maps, Department, Staff, and Contacts (2009)

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Parkland Purple Book: Directory of Maps, Department, Staff, and Contacts (2009)

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About Parkland Health & Hospital System

5201 Harry Hines Blvd.

President and Chief Executive

Dedicated to the health and well-being of individuals and

Ron J. Anderson, M.D.

Our values and principles reflect our shared responsibility to

Chief Operating Officer (COO):

Chief Compliance Officer (CCO):

Integrity - We will be honest, trust worthy, authentic, humble

Chief Financial Officer (CFO):

Chief Human Resources Officer

Chief Information Officer (CIO):

Chief Medical Officer (CMO):

Chief Nursing Officer (CNO):

Privacy (HIPAA) Officer:

This page was intentionally left blank.

CATH. LAB / EKG

CHILDREN'S MEDICAL CENTER

Parkland Support Services

(Main Campus Buildings)

Support Services, B (Staff Res.)

Address Directory for Main Campus Buildings

Amelia Court Professional Building

Parkland Support Services Building A (Briggs Weaver)

Parkland Support Services Building B (Staff Residence)

Aston Ambulatory Care Center

Chase Bank/Exchange Park

Childrens Medical Center of Dallas

4917 Harry Hines Blvd.

Meadows Imaging (MRI) Building

Occupational Health and Wellness

Parkland Support Services Building C (Childrens Shelter)

4917 Harry Hines Blvd.

St. Paul Hospital

5909 Harry Hines Blvd.

UT Southwestern Medical Center

Zale-Lipshy University Hospital

5116 Harry Hines Blvd.

Parkland Memorial Hospital

Dallas County Community Map

St. Augustine Rd.

Prairie Creek Rd.

Community Map Index & Directions

Amelia Court Professional Building

1936 Amelia Court, Dallas, TX 75235

Dallas Healthy Start

4917 Harry Hines Blvd., Dallas, TX 75235

Cancer Prevention & Intervention Program (CPIP)

Day Resource Center

deHaro-Saldivar COPC & deHaro-Saldivar Womens Health Center

East Dallas COPC & East Dallas Womens Health Center

3320 Live Oak, Dallas, TX 75204

Employee Physicians Office (EPO)

Family Medicine Clinic

Garland COPC & Garland Womens Health Center

10. Lakewest Womens Health Center (YMCA Building)

11. Oakwest COPC & Oakwest Womens Health Center

12. Parkland Memorial Hospital

13. Vickery COPC & Vickery Womens Health Center

14. Ambulatory Surgical Center (ASC)

Parkland Health Plans

Sliding scale payment program for Dallas County indigent

For notification, plan questions, pre-authorization or