1.

Define the following terminology: (a) (b) (c) (d) (e) Dust Spring Cleaning Departure room Vacant Not Ready Room Status Discrepancy

2.

Briefly explain, the important role play by the housekeeping department

3. 4.

Differentiate between turn down service and second service List out various departments the housekeeping department co- ordinates with

5.

Briefly explain FOUR (4) causes of loss / shrinkage of linen in housekeeping department. What is the correct procedure for entering a guest room?

6.

7.

Draw a Maids Cart and name different categories of items you carry in it.

8. 9. 10.

Explain Bed Stripping and Making Procedure Compare Conventional and block cleaning methods? Explain the complete procedure involved in cleaning an occupied room?

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(a)

What is cleaning?

(b) (c)

Why cleaning is necessary? Identify FOUR (4) manual and TWO (02) electrical cleaning equipment commonly found in the housekeeping department and explain the uses of each of them. (08 marks)

(d) Imagine that you are a room boy/ maid of a hotel and you get the following rooms to be cleaned during the day. ROOM NO ROOM STATUS 101 DUE OUT 103 DEPARTURE 105 DEPARTURE 106 ARRIVAL NOT READY 107 ARRIVAL NOT READY 108 VACANT NOT READY 109 DEPARTURE 110 VACANT NOT READY I. II. III. IV. Arrange the room numbers according to the order you clean these rooms Which room you clean first?, what is the reason for selecting that room to be cleaned first? What is meant by the status Due Out? What is meant by the status ?

(e) If you are the executive housekeeper of your hotel, how would you advice your
staff on Criteria for selecting cleaning equipment

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