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  • Activity B

    Transféré par

    amrin_tweety
    172 vues2 pages
    The document provides instructions for a student assignment on developing skills as an effective human resources or learning and development practitioner. Students are asked to write a report that: 1) Identifies the key needs of at least 3 user groups of HR services within an organization and how to prioritize conflicting needs; 2) Identifies at least 3 appropriate communication methods for employees at different levels; and 3) Describes the key components of effective service delivery such as relationship building, complaint handling, customer difficulties, timely delivery, budgets, and continuous improvement. The assignment is to be submitted as a 900-word report using Times New Roman font with 1.5 line spacing by April 22, 2012.

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    The document provides instructions for a student assignment on developing skills as an effective human resources or learning and development practitioner. Students are asked to write a report that: 1) Identifies the key needs of at least 3 user groups of HR services within an organization and how to prioritize conflicting needs; 2) Identifies at least 3 appropriate communication methods for employees at different levels; and 3) Describes the key components of effective service delivery such as relationship building, complaint handling, customer difficulties, timely delivery, budgets, and continuous improvement. The assignment is to be submitted as a 900-word report using Times New Roman font with 1.5 line spacing by April 22, 2012.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme DOCX, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    172 vues2 pages

    Activity B

    Transféré par

    amrin_tweety
    The document provides instructions for a student assignment on developing skills as an effective human resources or learning and development practitioner. Students are asked to write a report that: 1) Identifies the key needs of at least 3 user groups of HR services within an organization and how to prioritize conflicting needs; 2) Identifies at least 3 appropriate communication methods for employees at different levels; and 3) Describes the key components of effective service delivery such as relationship building, complaint handling, customer difficulties, timely delivery, budgets, and continuous improvement. The assignment is to be submitted as a 900-word report using Times New Roman font with 1.5 line spacing by April 22, 2012.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme DOCX, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 2

    Student Assignment

    Unit Title

    : Developing Yourself as an Effective Human Resources or Learning and Development Practitioner Unit No : 4DEP Level : Foundation Assessment Method : Written Report Assignment Type : Written Assignment (WA) Assignment Summary: Write a report that: Identifies at least 3 users of HR services within an organisation and for each at least 2 key needs and explain how conflicting needs can be prioritised effectively Identifies at least 3 methods of communication appropriate to employees at different levels Describes the key components of effective service delivery including building and maintaining good relationships, handling and resolving complaints, dealing with difficult customers, timely service delivery, budget implications and continuous improvement. Assessment Guidance: 12345: 900 words : 14, Aligned to the left/Times New Roman : 1.5 : Sunday, April 22, 2012(hard and soft copy) : This assignment will be submitted once only for review (Within 48 hours) before the given deadline 6- Assignment to be sent to: ahmed@vtdi.net, CC: ghada@vtdi.net 7- Assessment Criteria: - Identify the needs of those using HR services within an organization and explain how conflicting needs are identified and prioritized. - Identify different methods of communication and explain the advantages and disadvantages of each. - Describe how to build and maintain effective service delivery. Maximum Number of Words Font Line Spacing Deadline for Submission Assessment Procedure

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