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  • Application Service Levels

    Transféré par

    Trent Carroll
    8 vues2 pages
    Application Service Levels Platinum Purpose Supported availability Business Hours (M-F, 8:00 AM to 5:00 PM) Non-business Hours For availability of critical production applications that require around the clock uptime 24x7 30 minute response 4 hour response Platinum Applications Blackboard Domain Controllers Email Group shares Portal (my.hbu.edu) Printing Gold Gold Applications Ad Astra Argos Banner (Internet Native Banner and Self-Service Banner - HuskyNet)

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    Application Service Levels Platinum Purpose Supported availability Business Hours (M-F, 8:00 AM to 5:00 PM) Non-business Hours For availability of critical production applications that require around the clock uptime 24x7 30 minute response 4 hour response Platinum Applications Blackboard Domain Controllers Email Group shares Portal (my.hbu.edu) Printing Gold Gold Applications Ad Astra Argos Banner (Internet Native Banner and Self-Service Banner - HuskyNet)

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme DOCX, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    8 vues2 pages

    Application Service Levels

    Transféré par

    Trent Carroll
    Application Service Levels Platinum Purpose Supported availability Business Hours (M-F, 8:00 AM to 5:00 PM) Non-business Hours For availability of critical production applications that require around the clock uptime 24x7 30 minute response 4 hour response Platinum Applications Blackboard Domain Controllers Email Group shares Portal (my.hbu.edu) Printing Gold Gold Applications Ad Astra Argos Banner (Internet Native Banner and Self-Service Banner - HuskyNet)

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme DOCX, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 2

    Application Service Levels

    Platinum
    Purpose Supported availability Business Hours (M-F, 8:00 AM to 5:00 PM) Non-business Hours For availability of critical production applications that require around the clock uptime 24x7 30 minute response 4 hour response

    Platinum Applications
    Blackboard Domain Controllers Email Group shares Portal (my.hbu.edu) Printing

    Gold
    Purpose Supported availability Business hours (M-F, 8:00 AM to 5:00 PM) Non-business hours For availability of critical production applications that are in use during business hours 12x5 (M-F, 6:00 AM to 6:00 PM) 30 minute response 4 hour response

    Gold Applications
    Ad Astra Argos Banner (Internet Native Banner and Self-Service Banner HuskyNet) Recruitment Plus

    Silver
    Purpose Supported availability Business hours (M-F, 8:00 AM to 5:00 PM) Non-business hours For availability of all non-critical production applications 12x5 (M-F, 6:00 AM to 6:00 PM) 1 hour response No response

    Silver Applications
    Altiris Helpdesk C2500 CLW Connect-ED eTranscripts for Admissions

    Application Service Levels


    FSAAtlas ICVerify ID Centre/Photo ID Media Services DB RPLink SARS Early Alert SARS Grid Stuweb (stuweb.hbu.edu) URSY/ZOPE WinPRISM (Bookstore POS) Workpaper Manager YouTube

    Hosted Silver
    Purpose Supported availability Business hours (M-F, 8:00 AM to 5:00 PM) Non-business hours For availability of hosted applications 9x5 (M-F, 8:00 AM to 5:00 PM) 1 hour response No response

    Hosted Silver Applications


    ESX web hosting www.hbu.edu, www.hbuforlife.org IDEA Faculty Survey SurveyMonkey Turnitin

    Non-production (9x5)
    Purpose Supported availability Business hours (M-F, 8:00 AM to 5:00 PM) Non-business hours For availability of all non-production applications 9x5 (M-F, 8:00 AM to 5:00 PM) 4 hour response No-response

    Non-production Applications
    All test, development, and archive environments not otherwise classified Blackbaud Accounting for Non-profits PowerFAIDS Raisers Edge REManage

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