Resume Workshop

Resources Centre
Rsum Workshops
Rsum Workshop Resources Centre 2002
TABLE OF CONTENTS
INTRODUCTION.....................................................................................................................................3 THE RSUM...........................................................................................................................................4 STRUCTURING YOUR RSUM.....................................................................................................6 SUMMARY OF PROFESSIONAL STRENGTHS STATEMENTS...............................................13 SUMMARY OF PROFESSIONAL STRENGTHS ANALYSIS......................................................14 WHAT SHOULD BE OMITTED FROM YOUR RSUM...........................................................16 RSUM FORMATS.........................................................................................................................16 REVERSE CHRONOLOGICAL RSUM.....................................................................................17 SAMPLE - REVERSE CHRONOLOGICAL RSUM.................................................................18 FUNCTIONAL RSUM..................................................................................................................27 SAMPLE - FUNCTIONAL RSUM...............................................................................................28 ELECTRONIC RSUM TECHNOLOGY.....................................................................................33 SAMPLE - ELECTRONIC RSUM...............................................................................................34 FUNCTION VERBS...........................................................................................................................36 DO THESE WORDS DESCRIBE YOU?..........................................................................................37 RSUM CHECKLIST.....................................................................................................................49 RSUM POSTING...........................................................................................................................50 REFERENCES........................................................................................................................................51 SAMPLE REFERENCE PAGE.........................................................................................................53 THE WHEN AND WHY OF LETTER WRITING..........................................................................55 TIPS FOR WRITING COVER LETTERS.......................................................................................56 TIPS FOR WRITING THANK YOU LETTERS.............................................................................57 EDITING YOUR WORK...................................................................................................................58 COVER LETTER SAMPLE..............................................................................................................59 THANK YOU LETTER SAMPLE....................................................................................................63 ASSESS YOURSELF..............................................................................................................................69 LIST YOUR SUCCESS / NAME YOUR SUCCESS........................................................................71 QUESTIONS TO HELP YOU IDENTIFY YOUR SUCCESS STORIES......................................73 DEVELOP SUCCESS STORIES INTO P/SAR STORIES.............................................................74 SAMPLES OF ACCOMPLISHMENT STATEMENTS..................................................................76 ACCOMPLISHMENT STATEMENTS............................................................................................77 DENTIFY YOUR SKILLS.................................................................................................................80
DENTIFY YOUR SKILLSINTRODUCTION Welcome to the Rsum Workshop. This workshop and document, the Rsum, aim to guide you towards writing and promoting your competencies. Herein, you will find information regarding the rsums, references, cover letters and thank you letters. A Self-Assessment section is also added to help you structure your accomplishments and identify your strengths. Lets keep in mind what a career development expert1 says: The person who gets hired is not necessarily the most qualified person for the job, but the one who knows the most about how to get hired. The rsum is a key element of the career development process. To prepare a rsum, one needs to take stock of his professional life and career, identifying skills and achievements. In doing so, knowledge about oneself is improved and dealing with interview questions such as Tell me about yourself and What are your strengths becomes much easier. The career development process is a continuous exercise that involves the employees evolution, as well as the organizations evolution The Resources Centre offers services reflecting the evolving company-employee relationship. We also invite you to visit Growing@Bell. This on-line program provides employees with access to continuous career development skills enhancement. Growing@Bell is designed to provide tools to help you identify and develop your full potential and take ownership of your career. We hope that this document and workshop will help you promote your competencies and develop your full potential. May you have a fulfilling career!
1 Richard N. Bolles, author of What Colour is Your Parachute.

Rsum Workshop Resources Centre 2002 1
THE RSUM What a Rsum Is. A rsum is a means of making yourself visible as a valuable asset to a prospective business unit or employer. In this sense, it is a personal advertisement in which you persuasively present your capabilities and aspirations with the goal of influencing the decision to interview. The following is a general overview of what an effective rsum should be and do to effectively market you: A rsum should be clear, concise, and visually appealing to the reader. It should be well written and immediately attract the reader. By this we mean it should be visually inviting: well organized, easy to follow, with short paragraphs and good use of space and placement on the page. We will discuss appearance in more details further on in this section. A rsum should begin with a very specific career objective. Put yourself in the place of the reader. If you were assessing a hundred rsums for one position, finding an applicant whose career objective matched your needs and requirements would save you valuable time. A rsum should contain a brief summary statement, which supports the career objective and highlights your special skills and demonstrated competencies. Regardless of the particular format you select, chronological or functional, your summary statement should describe your experience, strengths, and accomplishments, clearly reinforcing and relating back to your stated career objective. Communicate what you have contributed in the past and will contribute in the future. A rsum should be targeted to a specific audience. Successful advertisers know their market and target their communications specifically to that audience. Your rsum should do the same. Unless you are changing industries or careers, you know your target audience and how to speak their language. If you are aiming to enter a business unit or a new industry, you may need to research first before finalizing your rsum. A rsum should be reflective of the individual behind the words. Preparing a rsum is a self-evaluative process, which forces you to think about yourself, your career, and your aspirations. It affords the opportunity to clarify, identify, organize, and eventually highlight those competencies, which are truly unique to you.
A rsum represents the basis of the interview. Writing a rsum is a methodical task and is required to prepare for the interview. Answering interview questions such as Tell me about yourself or What are your strengths without preparing the rsum is quite a challenging task. Writing your rsum will help you develop a new perspective about your work/career and gain more confidence for the interview and in life in general.
What a Rsum Is Not. It is also helpful to clarify what a rsum is not meant to accomplish. A rsum is not an autobiography. Although it is difficult for most of us to capture our professional career history in one or two pages, that is exactly what the job ahead entails. As a result, many details of your professional career will necessarily fall away in the process of elimination. You will be forced to make difficult choices throughout the process of preparing and writing your rsum. Certainly, the choices should not be any harder (or any easier) than many decisions you have made during your professional career. We don't promise that the task ahead is easy. It will take time, effort, and probably several drafts before you have a finished product. A rsum is not the only medium of communication. Though a rsum is vital in most phases of your search, it is only one component of your total marketing communication effort. For example, a rsum can never and should not be used as a substitute for personal contact and networking. While we help you make good use of the sample rsums and wise words provided here, your rsum should be a document with which you are comfortable.
STRUCTURING YOUR RSUM Structuring your rsum involves deciding how your rsum will look and read. We will discuss all of these issues in detail in this section, beginning first with the physical presentation of your rsum. Length There is no standard rsum length, although there will always be much discussion as to what is the most practical. While length is clearly a serious consideration, it is more important that a rsum be informative, clear, concise, and visually appealing. For some, that can be accomplished in two pages; exceptionally, three pages is the solution. Appearance A rsum, which is not aesthetically pleasing, may not get read. It would be nice to believe that content is always considered to be more important than form. However, in truth it is very easy to discard a rsum, which is unattractive, especially when a formidable stack of a hundred or more others is in front of the interviewer. To make your rsum visually appealing: Use paragraphs that are concise, well spaced, and positioned on the page, set off with bullets, underlining, or titles when appropriate. Give your rsum "air" make good use of white space by using sensible margins and indenting. Use a paper stock that connotes quality and professionalism. Paper colour should be conservative, such as white, off-white, ivory, or beige. Letterhead and envelopes should match your rsum in colour and typeface for a smooth, professional presentation. Language Obviously, your rsum should read as well as it looks. Just as your rsum needs to be visually inviting, what you say has to attract the reader quickly. The average rsum must make its impression in 20 to 30 seconds. After passing the visual attraction hurdle, the language of your rsum has about 15 seconds to grab hold of and captivate the reader. Here are some basic guidelines: Use language that is specific, clear, positive, exciting and personal. Avoid first person references. Use action words. Describe your accomplishments and competencies using powerful, action-oriented words. A sample listing of action verbs is included at the end of this section. Use past tense to describe all accomplishments. Support your career objective throughout. Emphasize the demonstrated competencies, accomplishments, and experiences which are relevant to your career objective.
Use words efficiently. Use the minimum number of words to convey exactly what you want to say. Edit and edit again to whittle your sentences and paragraphs to the shortest, clearest, most powerful point possible. Eliminate all weak or unnecessary words and sentences. Write to your target audience. Use industry jargon only if you are sure your reader will understand it. If you are entering a new career or a new business unit, or if there is any doubt as to whether the reader will understand what you are saying, leave the jargon out. Ensure accuracy. Proofread over and over again to be sure there are no errors in spelling or grammar. One misspelled word can overwhelm all of your accomplishments. Use facts and figures to emphasize your demonstrated competencies. How much money did you save the company? What percentage of the market did you capture? How many employees did you supervise?
Content There are basic content elements that should be included in a rsum, regardless of the format chosen. These are: Heading Your name, address, postal code, home telephone number, and email address. If you have a daytime telephone number that you know will be answered properly, it should also be included. Objective A clear, brief career objective is the key to your rsum since everything else you include will be in support of it. No successful marketer would run an advertisement which did not prominently feature what the product is and what it can do. Similarly, in marketing terms, you are the product. It is important, therefore, that you be sure to include an objective which clearly states: This is who I am and this is what I want to do. From a potential employer's point of view, including an objective shows that you have focus and clarity and that you are in control of your own career. You might ask yourself: if you were responsible for filling the position suggested by the objective, would you interview this person? Without an objective, the burden of who you are and what you want to do is shifted to the reader who is, frankly, more interested in filling the position than deciphering your goal. In a worsecase scenario, not including an objective might lead to your rsum being discarded since it is not immediately obvious to the reader how you would fit into the organization.
While the importance of a career objective cannot be stressed strongly enough, we acknowledge that, for some, it is the most difficult component of a rsum to write. We suggest you review the Self- Assessment section before you actually begin your rsum, particularly examining your strengths and competencies especially as they relate to your career objective. For some, particularly those making career or industry changes, the objective statement requires more careful crafting. To help you generate ideas, sample objectives are included near the end of the section. Summary The summary statement is the first and most visible opportunity you have to emphasize and support your career objective. If the objective presents you as the product, the summary equates to how you highlight those features and benefits which distinguish you as a unique product worthy of further consideration. The summary declares: Here is why I will be good at what I want to do next. It is an opportunity to highlight your special competencies and skills, as well as the industries, functions, and scope of your experience. For the reader, it answers the question: Why should I bother reading this rsum? By definition, the summary is a statement which encapsulates your rsum in two or three wellcrafted sentences. Some people have found it easier to write the summary statement last. In this regard, it could serve as a self-test to ensure that the summary statement accurately mirrors the competencies and accomplishments you have highlighted in the experience portion of your rsum. For your guidance, we have included examples of summary statements near the end of this section.
Experience Regardless of the format used, the main message under this heading is what you have done in the past and, by implication, what you can do in the future in another position. Now that you have described yourself and the features and benefits which distinguish you as a unique product in your objective and summary statements, here you substantiate or "prove" your claims by emphasizing your competencies and/or accomplishments. Your accomplishments need to pass the "so what?" test so that nothing can be read negatively. For instance, if you state that you reorganized the entire division, be sure to elaborate on why the division needed to be reorganized and how the reorganization improved it. Your competencies "the major selling points" need to be readily visible in the headlines or lead lines. Samples of accomplishment statements follow this section. Job titles need to be easily understood by your targeted readers and describe correctly the level and scope of your experiences. The section on formats which follows will give you specific information on how to prepare the Experience component to suit your rsum format. Education Your educational background should be stated briefly in order of relevance to your objective or in reverse chronological order. Normally, only college or university schooling is included. Schooling or training, which you feel is relevant to your career objective, might also be included. Other If relevant to your objective, you might want to include information on professional memberships, publications, awards or honours, or military service. If not relevant to your objective and current search, some of these may be best omitted, even though you may feel attached to them. Information on patents, licenses, or accreditation related to your vocation should be included. If you have significant data which you feel is relevant to your career, such as a sizeable list of patents issued or published papers and articles, you could prepare these separately (on the same paper stock as your rsum). This additional data sheet could be left behind after an interview, if appropriate, or sent as an addendum to your rsum when that kind of detailed information is specifically required.
Personal Data Unless there is a specific reason to do so, personal information, such as age, marital and family status, sex, state of health, citizenship, avocations and willingness to relocate does not need to be included. For example, if your citizenship status is potentially unclear, you might want to state it. Or, if civic or community involvement is important in your field, you might want to list the types of activities in which you have participated. Personal data can include items, which are interview conversation starters or the beginning of a response to anticipated objections. You might also include indications of personal preferences, which may help match you with the company culture and like-minded people, or items, which are relevant to your objective. Unless you have a specific reason for including an item or section, it is best omitted.
SAMPLES OF SUMMARY STATEMENTS CAREER OBJECTIVE Project Manager SUMMARY OF PROFESSIONAL STRENGTHS A results-oriented professional Engineer who is energized by working in pioneering roles where creative innovation is a must. A background of developing successful small teams to achieve results. Investment decisions are driven by a sense of intrapreneurial ownership. Over a 20-year career with Bell Canada, expertise has been developed in the following areas: Plans programs and organizes resources to achieve high quality at low cost. Creates small cohesive teams Broad knowledge of computer applications and software development Motivated by opportunities to develop innovative solutions. CAREER OBJECTIVE Manager of Training and Professional Development SUMMARY OF STRENGTHS A change champion within the Business Market service department who designs and delivers training programs supporting business initiatives. An enthusiastic and innovative professional who seizes opportunities to apply techniques and skills through coaching others. CAREER OBJECTIVE Administrative Clerk / Office automation SUMMARY Solid experience in office automation, database management system and customer service. Bilingual, dynamic with organizational skills. Learns new responsibilities quickly. Known as a highly productive, disciplined, responsible, creative individual and team player. Key competencies: Writing, creating and formatting documents: revision and correction Maintaining highly confidential files Data logging and management Windows, Word, Excel, PowerPoint
CAREER OBJECTIVE Administrative Assistant HIGHLIGHTS OF QUALIFICATIONS Bilingual administrative assistant, conscientious, efficient, with the required expertise to support the business units objectives, Able to perform effectively in a fast paced changing work environment. Supportive team worker, committed and responsible. Key strengths include: Listening skills Multitasking Skilled in developing customer loyalty, problems solving and negotiating with vendors Data entry, word processing and financial statement: typing 60 words/minute Revising, preparing and formatting spreadsheets and offers of service Windows, Word, Excel, PowerPoint, Publisher, Corel Draw, SAP CAREER OBJECTIVE Manager PROFILE Believes high standards, strong ethics and honesty create the best working atmosphere. Has excellent communication skills and relates well to all staff levels. Enjoys challenges of analyzing and modifying deficiencies to improve production and efficiency. A flexible and quick learner who enjoys working in a team or as an individual contributor. The past 12 years have enhanced skills in: Planning and scheduling Analysis and problem solving Innovation and self-starting CAREER OBJECTIVE Account Manager SUMMARY OF PROFESSIONAL STRENGTHS An energetic and dedicated individual with a marketing and sales background; insightful and logical approach to analysis, troubleshoots quickly and accurately. Previous work experience has led to the development of the following characteristics: Solves problems proactively. Produces accurate and detailed work. Organizes systems and prioritizes workload. Manages information flow effectively.
SUMMARY OF PROFESSIONAL STRENGTHS STATEMENTS Thinks independently and resolves problems quickly. Views problems in a positive way and proposes solution to streamline operations and improve working conditions. Background in business modelling and analysis, project development and creation of ad-hoc reports and graphs. Able to form an effective partnership with clients, helping them to analyze their requirements and assisting them in arriving at the best business solutions to their problems. During a career of _____ years, the following competencies were developed: Managing people, projects and schedules Producing practical, accurate and detailed work Delivering effective orientation/training sessions Motivating people to work effectively as a team Learns new systems quickly and takes initiative. Highly motivated, committed to delivering top quality service. Thrives in a high-energy environment. High level of creative energy, combined with strong organizational skills. Developed a successful, professional approach to providing top quality customer service, consistently applying these principles: Creates an atmosphere that encourages the customer to freely express complaints. Thoroughly and tactfully researches potential solutions to their problem. Obtains feedback to ensure the customer is in fact satisfied with the results.
Effective communication skills have been demonstrated through: Creating productive, highly efficient work environments Handling union relations skilfully Solving problems tenaciously Creating self-sufficient production units.
SUMMARY OF PROFESSIONAL STRENGTHS ANALYSIS A results-oriented professional Engineer who is energized by working in pioneering roles where creative innovation is a must. A background of developing successful small teams to achieve results. Investment decisions are driven by a sense of intrapreneurial ownership. Over a 20-year career with Bell Canada, expertise has been developed in the following areas: Plans programs and organizes resources to achieve high quality at low cost. Creates small cohesive teams Broad knowledge of computer applications and software development Motivated by opportunities to develop innovative solutions. Job function Personal attributes / work style Special areas of expertise Years of experience / entry expression Work environment / values / motivation Transferable skills / competencies Professional Engineer Investment decisions are driven by a sense of intrapreneurial ownership Results oriented Pioneering roles Creative innovation Developing successful small teams 20-year career with Bell Canada Energized by working in pioneering roles Plans programs and organizes resources to achieve high quality at low cost. Creates small cohesive teams Broad knowledge of computer applications and software development Motivated by opportunities to develop innovative solutions.
SUMMARY OF PROFESSIONAL STRENGTHS WORKSHEET Job function __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________ __________________________________________
Personal attributes / work style
Specific areas of expertise
Years of experience / entry expression
Work environment / values / motivation
Entry expression introducing strengths
Transferable skills / competencies
WHAT SHOULD BE OMITTED FROM YOUR RSUM 1. Your present salary or salary requirements 2. Reasons for leaving previous positions 3. Outside activities which are not relevant, such as social clubs, sports activities, church or political affiliations 4. Information regarding age, marital or family status, sex, state of health, citizenship 5. Your picture 6. Social insurance number 7. Do not write Rsum on the first page 8. References 9. It is not necessary to include a statement such as "references provided upon request." There is more information on References later in this section. RSUM FORMATS The two most commonly used and accepted rsum formats are the reverse chronological and the functional. To some degree, however, effective rsums are always a combination of both. A third style, the Electronic Rsum, is also presented and includes a sample. The format style applies to the work experience or professional background component of the rsum. Regardless of which format you use, you will still lead off your rsum with a career objective and a summary statement, followed by the presentation of your professional experience. The following is a discussion of how to prepare each of these formats.
REVERSE CHRONOLOGICAL RSUM The reverse chronological format is the more widely used and readily accepted. It is the format most experienced recruiters and interviewers expect to receive. Your most recent work experience comes first and then continues backward in time. This style is used most successfully by managers and professionals who have careers comprised of an uninterrupted succession of positions and are moving in a direct path toward their current objective. In its most basic form, the reverse chronological format lists the company name (and sometimes location), dates of employment, job title, and a brief synopsis of the position with its primary responsibilities. Within the synopsis, you might want to include quantifying information, such as the fact that you had direct supervision for six managers in five departments with a total of 350 employees in four locations. However, there is a variation to this rather spartan format which can make your rsum more interesting to read and, more importantly, help focus the reader's attention on your accomplishments and demonstrated competencies. Examples of the reverse chronological format with the integration of accomplishments or results for each position are included in this section. Using the results of the work you did identifying your past successes, detail your accomplishments and quantify results with numbers and statistics when appropriate. For instance, "reduced manufacturing costs by 15% and increased divisional profitability by 6%." The accomplishments you select should illustrate the full range of your demonstrated accomplishments, which would be applicable to your target audience. Follow the same format for each position. The amount of detail for each position can be tapered as you go further back in your career. Positions you held ten or more years ago, for instance, can be summarized in a synopsis sentence. Be careful of gaps in employment dates. For style and ease of reading, the accomplishments should be set off by bullets or indentations. If there are many accomplishments under a single paragraph making the list too long, break them down by using sub-headings. Examples of reverse chronological rsums follow.
SAMPLE - REVERSE CHRONOLOGICAL RSUM JOE FRISBEE, C.H.R.P. 1010 Kite Avenue Faraway, Ontario L0D 8H5 Residence: (519) 894-7586 Business: (519) 259-8956 Email: john.frisbee@bell.ca
CAREER OBJECTIVE Human Resources Consultant SUMMARY OF KEY STRENGTHS An experienced manager with staff and line management background. Team player with proven conceptual, analytical and creative abilities. Considerable experience in the telecommunications field in accounting and human resources with an emphasis on analysis, compensation, training, placement and consulting. Proficient in MS Office,PeopleSoft and SAP. CAREER HISTORY BELL CANADA Human Resources Consultant 1990 - present 1998 - present
Providing all aspects of human resources support (e.g. placement recommendations, manpower planning, compensation) for Bell management employees. Providing consultative advice on issues such as development of newly hired and promoted managers and substandard performance and discipline. Conducting exit interviews with management employees. Accomplishments: Initiated, researched and introduced a rsum workshop which assisted employees in career planning and re-deployment efforts. Involved in the Human Resources Benchmarking Steering Committee. Initiatives resulted in over $900K savings to the Company. Key player in developing and introducing mechanized tools to assist in career planning: Job Canvas System and Job Information System, both used company-wide. Certified instructor of Managing Personal Growth (Blessing/White), a two-day selfassessment workshop which enabled the program to be offered cost-effectively to Bell employees.
JOE FRISBEE Manager, Investment Records
Page Two 1990 - 1998
Controlled investment records for various telephone assets with investments ranging from $92 million to $3.5 billion. Directed and controlled annual inventories and evaluated details. Produced a variety of reports detailing statistical, financial and budgetary data used for internal and external purposes. Directed the compilation of the business unit operating expense budget. Championed the use of Quality Circles in the District. Accomplishments: Initiated cost-saving mechanized procedures in several areas, resulting in an annual savings of $55K. Implemented incentives to reduce incidental absence; overtime decreased from 5% to less than 1%. Worked part-time strike duty while covering own job plus that of immediate supervisor and two peers who were on full-time strike duty. Certified instructor of Working (Achieve) program for non-management staff. Led over 100 employees through the program. Implemented Quality Circle initiatives resulted in a savings of $10K the first year and $35K the following year. Attendance improved significantly. Supervised staff of 17 unionized employees. 1975 1990
ALBERTA GOVERNMENT TELEPHONES Various management positions held within the accounting department EDUCATION/PROFESSIONAL DEVELOPMENT Advanced courses in Word, Excel, PowerPoint, Access Bachelor in Business Administration, York University Sales and Negotiating & TQ-Quality Advantage, Tom Peters and Covey training Human Resources Certificate, Seneca College Certified Human Resources Professional (CHRP) designation AFFILIATIONS Human Resources Professional Association of Ontario (HRPAO)
1995 2001 1987 1992 1988 1991 1981 1983
2nd SAMPLE - REVERSE CHRONOLOGICAL RSUM JANE DOE 25 St-Jacques St. Montreal, Quebec H3G 4N2 Residence: (514) 435-2314 Messages: (514) 294-5402 Email: jane.doe@sympatico.ca
CAREER OBJECTIVE Sales Team Leader SUMMARY A fluently bilingual, highly motivated self-starter who combines enthusiasm with a strong work ethic to produce outstanding sales results and provide excellent customer service. An experienced communicator who thrives on dealing with a variety of people and challenges. Proficient in Word, Excel, PowerPoint, Access and Office 2000. Key strengths include: Excellent interpersonal and influential communication skills. Creative and adaptable; learns new responsibilities quickly and takes initiatives. Tenacious and goal-oriented; anticipates and responds to customer needs. PROFESSIONAL EXPERIENCE BELL CANADA Sales Representative Develop and maintain territory (80+ accounts) introducing new programs, promotions and product lines. Work closely with clients regarding product revisions, expansion of existing product lines and providing support on increasing sales. Accomplishments: Developed credible, professional relationships with clients and was successful at implementing new products and selling products. Saved a large account (multiple locations; $25K annual sales) as a result of a first encounter, in spite of limited industry experience, by understanding and addressing concerns immediately. Completed ten-week intensive training period with exceptional scores. 1996 present
JANE DOE ABC COMPANY INC. Sales Representative
Page Two 1992 - 2000
Maintain existing client base for the Island of Montreal (200+ clients; $720K annual sales); developing new contacts to expand market share. Provide ongoing space planning and marketing support. Represent company at various exhibitions and trade shows. Accomplishments: Assigned to rebuild poorly serviced territory (only 20% of accounts had received regular calls). Within three months, sales had increased by 30%. As first time Sales Representative, successfully assumed management of large territory, increasing average monthly sales from $30K to $50K. 1988 - 1992 1989 - 1992
COMPANY XYZ Consultant
Monitor and maintain current client base of major corporations, proposing and negotiating services to address client needs. Utilize telemarketing to expand market share and increase active client volume. Work closely with clients/candidates to ensure fit with position requirements. Recruit, interview and select potential candidates, negotiating pay rates and appropriate increases. Assess skill levels and assign appropriate training. Accomplishments: Increased sales by 90% within first year. Increased weekly scheduled hours by 200% in 1996. Worked closely with colleagues, developing strong team spirit and drive, resulting in obtaining highest sales increase in Canada for 1995. Awarded Top Consultant - 1999 in Quebec (out of nine). 1988 - 1989
Supervisor - Testing
Screen and direct incoming calls. Assess candidate performance levels and schedule appropriate testing. Prepare and evaluate test results. Monitor and collect overdue accounts.
JANE DOE COMPANY MNO Claims Representative
Page Three 1985 - 1988
Investigate automobile and residential claims submitted for payment. Communicate with parties involved - police, witnesses, Client Service. Evaluate investigative data and settle personal auto/theft claims ensuring company policies and procedures are adhered to. Accomplishments: Selected to organize/participate Quality Circle team, designed to improve/increase productivity. Recipient of 1987 Top Representative Award (20 Claims Representatives). PROFESSIONAL DEVELOPMENT Sales and Marketing Management: Sales Institute Inc. MS Office: Word, Excel, PowerPoint, Access: Seneca College Ten-Week Intensive Sales Training The Power to Accomplish; The Power to Relate: Werner Erhard and Associates Sales Techniques: Roger St.-Hilaire Bachelor of Commerce, Major in Human Resources Management: Concordia University MEMBERSHIPS Member, Chamber of Commerce Member, Ambassadors Club 2001 - 2002 1998 - 1999 1997 1996 1995 1986
3rd SAMPLE - REVERSE CHRONOLOGICAL RSUM JANET STEWART 25 Windermere Crescent Thornhill, Ontario L3R 1N4 Residence: (905) 883-7654 Business: (905) 781-5678 Email: janet.steward@sympatico.ca
OBJECTIVE Executive Assistant SUMMARY Bilingual, highly conscientious and self-starter. Able to perform efficiently in a fast paced changing work environment. Able to prioritize workload and meeting deadlines on schedule. Articulated and highly focused on customer needs. Supportive and committed team player. Proficient in Word, Excel, Power Point, Access and PeopleSoft. Particular strengths include: Excellent interpersonal and communication skills Produces practical, accurate and detailed work Enjoys the challenge of special assignments Organizes information for easy accessibility Ability to adapt to different management and leadership styles WORK EXPERIENCE BELL CANADA Administrative Assistant Human Resources 1990 present 1995 - present
Organizing, coordinating and managing agenda and meetings for two Senior Associate Directors. Communicating with senior management. Producing minutes, distributing information, and handling confidential material. Processing expenses using ARIBA. Arranging for business trips. Designing and translating documents and presentations. Organizing special events. Managing mail and email. Invoicing and preparing quotations and contracts. Accomplishments Played a key role in training twenty colleagues with different softwares. Implemented a chronological and alphabetical filing system to improve quality and accessibility of information. Established an email communication system to quickly obtain the assessment of the hiring interviews.
JANET STEWART Administrative Assistant Sales and Marketing
Page Two 1990 1995
Typing reports and presentations using Power Point. Preparing monthly expenditures reports, spreadsheets and financial statements. Implementing new procedures for the day to day running of the office. Communicating with vendors. Responsible for stationery supplies. Booking conference rooms and making travelling arrangements. Accomplishments Created a monthly tracking report on Excel spreadsheet to follow-up invoices and expenses, thus saving time and allowing for a more accurate follow-up. Succeeded in the start-up of a newly created position due to tactful communication skills. 1984 1990
FINANCE INC. Administrative Clerk
Compiling complex financial computation and verifying eligibility for matching funds. Editing reports and correspondence. Entering all data for 130 employees contributions. Accomplishments Produced and published a promotional newsletter Trained all team members (15) on computing personal expenses PROFESSIONAL DEVELOPMENT Simply Accounting/Business Vision 32 Advanced courses: Word, Excel, Power Point, Access, ACCPAC, Front Page CPR Training, done annually College Degree: Regional Commerce College COMMUNITY INVOLVEMENT Active volunteer for the Canadian Cancer Society. Participated in door-to-door collections for the March of Dimes for Flanders. Participated in 50 km 2000-2001 Cyclothon for Juvenile Diabetes Foundation. 2000 1996 - 1999 since 1991 1983
4rd SAMPLE - REVERSE CHRONOLOGICAL RSUM JAMES SMITH 45 Chestnut Blvd Chapel Hill, Ontario L5A 1S5 Residence: (905) 555-7777 Business: (905) 556-8888 Email: jamessmith@sympatico.ca
CAREER OBJECTIVE Associate-Computer Applications Support PROFESSIONAL PROFILE Bilingual with 10 years of customer and excellence oriented working experience. Thorough knowledge of systems software, hardware and Local Areas Network packages. Ability in programming systems and planning computer jobs. Communicates effectively with groups, managers and suppliers. Ability in coordinating and negotiating schedules and activities with various groups. Proven problem-solving, initiatives and analysing skills. WORK EXPERIENCE BELL CANADA Client representative Consumer Market 1995 present 1999 - present
Ensuring complete customer satisfaction in response to requests and complaints. Assessing customer problems and needs. Promoting sales and providing customer services. Coordinating with various departments and outside companies and ensuring service is provided on a timely basis. Maintaining and reconciling billing and other customer account information. Accomplishments To develop customer loyalty and improve service: Organized a team to solve complex problems. Conceived and gave presentations to internal and external clients. Supervised the training of colleagues for implementation of computer systems. Organized an innovation committee.
JAMES SMITH Associate Human Resource
Page Two 1995 1999
Explaining companys policy to job applicants. Providing support and training to system users. Researching, analyzing, verifying and correcting data discrepancies. Preparing invoice payments. Accomplishments Created and implemented a computerized follow-up system to integrate clients and suppliers budget. Recommended a task reorganization plan which was adopted. Received numerous letters for excellent customer service.
ROYAL BANK PC Support Specialist
1992 1995
Providing support for office software applications to administrative employees. Recommending purchase of hardware and software based upon clients needs. Accomplishments Contributed to improve the client services tracking system. Modified the User Manual. PROFESSIONAL DEVELOPMENT Advanced courses MS Office 95, 98 & 2000 Network Support (LAN WAN) Strategies for Effective Listening Strategic Influence The Power of Personal Marketing College Degree: London Computer College COMMUNITY INVOLVEMENT Active volunteer for Big Brothers Big Sisters of Canada. 1995 - 2001 1994 - 2000 1996 1998 1991
FUNCTIONAL RSUM The functional rsum organizes your work experience by function or competencies, rather than chronologically. As we mentioned earlier, the most effective rsums are always a combination of both functional and chronological formats. Even if you select the functional format, somewhere on your rsum we suggest page 2 you will need to include your work experience by company name, job title (or clear indication of function) and dates of employment in reverse chronological order, taking care that no gaps in dates appear. Even if you have an irregular, unconventional or seemingly irrelevant work history, excluding a chronological work history might make the reader unnecessarily suspicious. The functional format focuses attention on your competencies or accomplishments and is used more successfully if you are trying to change careers, business units or industries, or when trying to downplay gaps or diversions in your career which are better explained in a personal interview rather than in writing. This format is also useful because it stresses the scope of experience and can help eliminate monotonous repetition in similar job situations. Examples of functional rsums follow.
SAMPLE - FUNCTIONAL RSUM JANET DARLING 16 Truck Avenue Whitby, Ontario DEF 456 Residence: (905) 123-4567 Business: (905) 987-6543 Email: jdarling@sympatico.ca
CAREER OBJECTIVE Systems Networking CAREER PROFILE 21 years of analytical and managerial experience in the telecommunications and computer industries. Skilled in planning, organizing and problem solving. Experienced as a leader and team player, with emphasis on administration and interpersonal relations. Proficient in MS Office, SAP. During a varied, challenging career, the following skills and strengths were established: Leadership and interpersonal skills Planning and organizing skills Analytical and problem-solving skills Communication and presentation skills Total Quality initiatives Leadership and Interpersonal Skills Reduced staff by 24% through successful redeployment to various departments, ensuring individual career goals materialized. Formulated non-standard workforce adjustment plans to satisfy personal goals for 25% of team. Coached, developed, motivated and empowered staff of 14 ensuring maximized team efficiency. Demonstrated high energy level and high personal work ethics on all assignments. Planned and organized several successful conferences, e.g. Network Traffic OP - Servicing Section -- Mission ... Possible. Streamlined capacity review process, reducing district budget by over $35K in overtime payments and reducing stress level of management and support staff. Organized and planned daily priorities in a fast, ever changing business environment.
Planning and Organizing Skills
JANET DARLING Analytical and Problem-Solving Skills
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Researched, developed and recommended relief plans for all 14 switching centres involved with the implementation of Ajax-Whitby East. Demonstrated ability to effectively coordinate and guide several inter-departmental teams. Reduced backlog of errors and database updates by 88%, ensuring a more valid, accurate database.
Communication and Presentation Skills Instructed staff on various automated data collection systems and analytical tools, e.g. Facility Management System (FMS), DMS IU monitoring. Established track record of success in developing training material for several mechanized processes. Presented yearly capacity reviews for all switching centres. Compiled and analyzed executive summaries on CPU utilization and computer downtime.
Total Quality Initiatives Participated in several total quality and employee involvement initiatives. Created an environment that encourages trust, teamwork and empowerment, and allows freedom in each individuals job responsibilities. Ensured customer satisfaction by implementing extended hour coverage. Coordinated with inter-departmental teams to ensure proper intercept treatment for our external customers.
CAREER HISTORY Bell Canada Manager, Network Traffic - Assigning Manager, Network Traffic - Servicing Associate - Equipment Sales EDUCATION Strategic Planning, McGill University Human Resource Management Course, York University Bachelor of Science, Mathematics, McMaster University AWARDS CORE Award (CAMI Coin), TEAM Award (Ajax-Pickering East) 1999 1992-1994 1982 1994 present 1987 present 1987 1994 1983 - 1987
2nd SAMPLE - FUNCTIONAL RSUM SANDRA TENNYSON 177 Apple Way Road Toronto, Ontario M4R 1C3 Residence: (416) 555-2867 Business: (416) 232-4788 Email: stennyson@sympatico.com
CAREER OBJECTIVE Administrative Systems Analyst SUMMARY OF PROFESSIONAL STRENGTHS An energetic and educated manager with direct supervisory experiences. Motivates and develops personnel for promotion and matches qualified employees with managers. Proven experience in recruiting, training and monitoring performance of secretarial and support staff. During a career of 12 years, the following demonstrated competencies were developed: Organizing people, projects and schedules. Producing practical, accurate and detailed work. Delivering effective orientation/training sessions. Motivating people to work effectively as a team. Organizing People, Projects and Schedules Liaised with central and technical committees re: the organization, tracking, completion and confirmation of a technical paper on operations; presentations were coordinated for timely delivery at the conference. Scheduled staff for relief assignments and forecasted staff need to ensure trained human resources were in place to provide effective support for clients. Researched and wrote procedures for use by 60 secretaries.
Producing practical, accurate and detailed work Recorded accurate minutes at committee meetings maintained a database and liaised with registration committee re: conference schedules, proceedings and arrangements. Also, received recognition for commitment regarding other special assignments. Prepared and monitored section budget. Compiled data, projected on-target figures. Developed written procedures for inclusion in Task Book.
Sandra Tennyson Delivering effective orientation/training sessions
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Developed and conducted introductory orientations for new staff to delineate organization structure and role/responsibilities of the position. Improved delivery of training program. Implemented practical exercises to integrate with theory.
Motivating people to work effectively as a team Initiated communication meetings with staff to maximize work efforts, maintained awareness of department's role, conducted open discussion/feedback sessions. Achieved cooperation and commitment of staff. Negotiated with managers to match and recommend staff using a tactful and sensitive approach. Improved communication channels by effectively liaising with managers and department staff. Coordinated follow-up systems. WORK HISTORY Bell Canada Secretarial Services Supervisor Conference Coordinator Administrative Assistant Technical and Training Services EDUCATION / PROFESSIONAL DEVELOPMENT Ryerson Polytechnical Institute & York University Organizational Behaviour, Personnel Administration, Performance Management, Customer Service Relations, Job Evaluations Conducting Performance Appraisals, MS Office, Windows 2000 University of Toronto Business Administration program COMMUNITY COMMITMENT Treasurer for Partners in Business 1990- present 1995 - 2001 1990 - present 1996 - 1998 1993 - 1996 1991 - 1993 1990 - 1991
1987 - 1990
3rd SAMPLE - FUNCTIONAL RSUM STEVE MORRISSON 3 Winston Avenue London, Ontario D5F 4K6 Residence: (519) 678-9123 Business: (519) 679-8124 Email: smorrisson@sympatico.ca
CAREER OBJECTIVE Associate Provisioning PROFESSIONAL COMPETENCIES SUMMARY Bilingual, customer focused professional with experience in telecommunications and customer service. Thorough understanding of the company products and services, the network, its components and its services. Team player and ability to deal with constant changes in priorities. Proven skills in - project management - communication and training - cost evaluation and budget management Project Management Planned, organized and prioritized tasks and very successfully met clients needs. Computerized the tracking of activities for projects involving several internal services and external firms. Communication and Training Developed procedures manual for repairs and trained all employees within the service. This manual was adopted in other services. Cost Evaluation and Budget Management Prepared budget estimate and operated within budget allocations. WORK HISTORY
Bell Canada Client Representative - Repairs Associate WorkPlace Planning PROFESSIONAL DEVELOPMENT Bachelor in Administration, University of Toronto MS Office, Windows 2000, MS Project, PeopleSoft, SAP The 7 Habits of Highly Effective People and Coach ELECTRONIC RSUM TECHNOLOGY
Since 1995 Since 1998 1995 to 1998
1994 Since 1995 1997
In todays business world, fewer Human Resources professionals are available to evaluate the growing number of applicants. As a result, several companies and a number of search firms have adopted the use of automated applicant tracking systems.
Rsum Workshop Resources Centre 2002 3
Employers no longer manually read and sort rsums. Scanning devices are used to record full rsums into the computer. This computerized system makes it easier for employers to quickly compare and rank applicants for current and future positions. Employers use a keyword search to identify applicants in the system who has the qualifications they want. Computers read rsums differently than people and make the use of keywords an important feature in electronic rsum writing. A maximum of keywords are used to highlight competencies, aptitudes, expertise, technical experience, training, etc. A few tips for writing a scanable rsum: 1. 2. Your name is the first text on the page The more keywords you can present about yourself, the more likely you will be identified as a potential candidate. Most people should have a rsum one to two pages in length to ensure an appropriate number of keywords are presented. Use paragraphs that are concise, well spaced and positioned on the page. Make good use of white space by using sensible margins and indenting. Use standard fonts, avoiding italics and bold. Avoid the use of logos, graphics, and letterheads Never use a decorative typeface or underline passages. These rsums can be garbled and difficult to read. Keep your rsum format simple and clean. Maximize the use of industry terms or key words. Recruiters will use well-recognized terms when conducting a keyword search. Minimize the use of abbreviations. This can be left to interpretation and you may not match those being used by the recruiter. Spell it out if you are not sure.
3. 4. 5. 6. 7. 8. 9.
10. Professional memberships have clout. Make sure to include those relevant to your current search. Note: If you need to fax or mail your rsum, use quality white paper, and original print only.
SAMPLE - ELECTRONIC RSUM KELLY ANDERSON 120 Adelaide Street Toronto, Ontario M5H 1T1 Res.:(416) 234-5678 Bus.:(416) 925-9689 Email: kanderson@sympatico.ca Employee No. A123456 Languages: English, French Desired Work Locations: Toronto, Montreal KEY WORDS Marketing Manager, Buyer, Merchandising Manager, Marketing, Product Development, Finance, Promotions, Advertising, Graphics Production, Direct Mail, Media, New Product Introduction, Training, Travel, Wholesale, Bachelor of Arts, The University of Toronto, MS Office SUMMARY A marketing manager with in-depth merchandising and product development experience. Employers describe me as a moneymaker ... and a creative, high-energy problem solver. Excellent at defining and meeting market needs. PROFESSIONAL EXPERIENCE Bell Canada Marketing Manager Overall creative and financial responsibility to manage and direct key area: Wholesale and related businesses, promotions, advertising, visual display, merchandising and graphics production. Created wholesale division product line and systems. Initiated and executed in-house graphics production. Saved $150K advertising agency fees annually. Executed corporate image change including visual display, retail packaging and promotions. 1994 - Present
Kelly Anderson
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MARLA DESIGNS, Toronto Program Manager
1989 - 1994
Developed original artwork in fine porcelain, bronze and pewter from initial concept to direct mail and media promotion. 26 programs plus Christmas catalogue each in excess of $2 million in sales. Travel 50% of job. SPINA CORPORATION, Toronto Buyer for leading giftware importers Purchased 20% of company volume. Developed products from idea conception to market placement. Selected product assortments for catalogue. Trained national sales force in marketing new product introductions. Travelled extensively overseas to 5 countries working with 28 suppliers. CREATIVE CRAFTS, Toronto Buyer for 52 stores Responsibilities included annual budget programs for sales, inventory and profit. Created total concept including product assortments and display systems. Member of New Store and Operating Committee. Lots of travel. CRAFTY CRAFTS AND HOBBIES, Kitchener Merchandising Manager and Buyer for chain of 12 stores Turnkey responsibility to open 7 stores. Selected products for institutional catalogue. Lots of travel. EDUCATION MS Office Bachelor of Arts, The University of Toronto Numerous professional seminars and conferences PROFESSIONAL AFFILIATIONS American Management Associates International Interior Designers of Canada Canadian Craft & Hobby Association 1998-2000 1980 1980 - 1984 1984 - 1986 1986 - 1989
FUNCTION VERBS Accelerated Achieved Accomplished Acted Adapted Adjusted Administered Advertised Advised Affected Analyzed Anticipated Approached Approved Arranged Ascertained Assembled Assessed Assigned Assisted Attained Budgeted Built Calculated Catalogued Chaired Charted Clarified Classified Coached Collaborated Compiled Completed Composed Communicated Conceived Conceptualized Conciliated Conducted Conserved Consolidated Constructed Consulted Contracted Controlled Cooperated Coordinated Counselled Created Decided Decreased Defined Delegated Delivered Demonstrated Designed Detailed Detected Determined Developed Devised Diagnosed Directed Dispensed Distributed Diverted Drafted Edited Educated Eliminated Enlarged Established Evaluated Examined Exchanged Executed Expanded Extracted Facilitated Familiarized Formulated Fund-raised Generated Governed Guided Handle hired Identified Implemented Improved Improvised Increased Indexed Influenced Informed Initiated Innovated Inspected Inspired Installed Instituted Instructed Integrated Interpreted Interviewed Introduced Investigated Invented Launched Led Maintained Managed Manipulated Marketed Mediated Merchandised Moderated Modified Monitored Motivated Navigated Negotiated Obtained Operated Ordered Organized Originated Participated Performed Persuaded Piloted Planned Predicted Prescribed Presented Projected Problem-solved Processed Produced Programmed Promoted Proposed Provided Publicized Published Purchased Recommended Reconciled Recorded Recruited Rectified Redesigned Reduced Rehabilitated Related Renewed Reorganized Reported Represented Researched Resolved Restored Retrieved Reviewed Revised Risked Saved Scanned Scheduled Screened Selected Served Simplified Sold Solved Spear-headed Spoke Stabilized Staffed Standardized Started Stimulated Streamlined Strengthened Structured Succeeded Summarized Superseded Supervised Surveyed Synergized Synthesized Systemized Taught Team-built Terminated Trained Transacted Transcribed Transferred Transmitted Trimmed Uncovered Unified Upgraded Utilized Unravelled Widened Won Withdrew Wrote
DO THESE WORDS DESCRIBE YOU? Activity-oriented Adaptable Adaptive Adventurous Alert Analytical Applied Autonomous Caring Challenging Clever Cognitive Committed Compassionate Conceptual Concerned Congenial Conscientious Controlled Cooperative Creative Critical Curious Decisive Deep Demanding Dependable Detached Detailed Determined Devoted Diplomatic Direct Duty bound Easygoing Efficient Empathetic Energetic Enterprising Enthusiastic Expedient Expressive Factual Fair Firm Friendly Fun-loving Gentle Global Harmonious Holistic Idealistic Imaginative Impersonal Independent Intense Logical Loyal Meticulous Modest Objective Observant Organized Original Outgoing Outspoken Painstaking Patient Perceptive Personable Persuasive Planful Playful Pleasant Protective Practical Pragmatic Precise Private Questioning Quick Realistic Reliable Reserved Resourceful Responsible Responsive Restless Reticent Self-determined Sensible Sensitive Service-minded Sceptical Sociable Speculative Spontaneous Steadfast Straightforward Strategic Structured Supportive Sympathetic Systematic Systems-minded Tactful Talkative Theoretical Thorough Tolerant Tough Traditional Trusting Understanding Verbal Versatile Virtuous Visionary Vivacious
REVERSE CHRONOLOGICAL RSUM OUTLINE - WORKSHEET Name: Address: City, Province: Postal Code: Residence Phone: Business Phone: Email
Career Objective
Summary of Professional Strengths
Demonstrated Strengths include:
Career History Job Title Business Unit / Company Dates
Responsible for:
Special Accomplishments:
Responsible for:
Responsible for:
Education Degree or Course Institution City Date
Career Development Course Date
Interests/Community Activities/Volunteer Work
Associations/Publications/Honours
FUNCTIONAL RSUM OUTLINE - WORKSHEET Name: Address: City, Province: Postal Code: Residence Phone: Business Phone: Email
Career Objective _ Summary of Professional Strengths
Demonstrated Strengths include:
Strength
Strength
Strength
Strength
Career History Job Title Company/Business Unit Date
Education Degree or Course Institution City Date
Career Development Course Date
Interest/Community Activities/Volunteer Work
Associations/Publications/Honours
RSUM CHECKLIST Appearance Is your rsum visually appealing? Is it short, well-organized with attractively spaced paragraphs? Does it have "air"? Is it easy to read? Is it longer than two pages? Is it error-free? Are you comfortable with the typeface and paper stock? Content Heading Are your name, address, telephone numbers and email included?
Objective Does it say: This is who I am and this is what I want to do? Is it clear? Specific? Brief? Too broad? Too narrow?
Summary Does it support and emphasize your objective? Does it clearly express why you are good at what you do? Does it say: Here is why I will be good at what I want to do next? Experience Is the format consistent? Is it logically organized? Are there any gaps in dates? Do your competencies and accomplishments match your objective and summary statements? Do your accomplishments pass the "so what?" test? Are your competencies visible? Are the job titles understandable? If a functional format, have you included your chronological business experience as well?
Education Briefly stated? Have you eliminated all irrelevant information? Format If functional format, is your work experience included in reverse chronological order? Are there any gaps in dates? If chronological format, have you made your responsibilities clear? Other/Personal Is there a good reason for including this section? Overall What is the overall image created by your rsum: dynamic, over-the-hill, fast track, very senior, inexperienced? What salary level will the reader assume from reading it? What kind of impression does it make in the first 15-20 seconds? Does everything support your objective? If you were responsible for filling the position, would you interview this person?
RSUM POSTING To post your rsum on-line, please visit the Bell Canada HR web site and access: Jobs@Bell/managers or Jobs@Bell/CTEA And simply follow the instructions.
REFERENCES Professional and Personal Employers will require several references (3 to 5) both professional and personal. Obviously, the more senior the position, the more thoroughly will the references be sought and questioned. Professional references may be requested from former leaders, managers, colleagues, peers, subordinates, clients and customers who can speak about your strengths, responsibilities, work style, character and personality. Personal references should be those who know you well and have observed you for several years. Use influential people as references only if they can speak first-hand about you and know you well enough to answer personal questions. Permission, and Communication Before listing people as references, check with them before hand to make sure they are willing to provide a reference. Most will be happy to accommodate you. Don't be afraid to take an active, direct approach with your references. Give them a copy of your rsum and explain the type of position for which you are looking. Review the rsum with them so there will not be any discrepancies between what they say about you and what you say about yourself. You can also invite your references to provide more information about your skills, career objective and work history. Never on a Rsum References should virtually never be listed on a rsum, even when those references are wellknown people. Some people, however, like to write at the bottom, "Personal and Professional References Available Upon Request", based on the rationale that even though all employers know they can get references if they want, seeing it printed at the bottom of the page is psychologically reassuring. Leave this information off for the same reason you don't type "Rsum" at the top of page one. The information simply is not needed since the reader already knows or assumes it. List of References When you begin the interview process, we recommend that you have a separate list of references typed in a very professional manner. Your name, address, city, province, postal code and telephone numbers should be at the top of the page. Each reference should include the person's name, title, and name of the organization, address, telephone number and email. Ask your references if it is all right to contact them at work or at home. It is best to make several copies of your reference list.
Prior to a Warm Opportunity All references should be telephoned immediately when you know that they will be contacted by a potential employer. During this telephone conversation you can show your enthusiasm for the position, explain the job fit and the selection criteria so that your reference will be fully prepared. This is only common sense and considerate. The Potentially Negative Reference Your most important references are your previous leaders. Be aware that everyone, including your interviewers, have had at least one difficult working relationship in the past. You could handle the situation in one of two ways. Diffuse the situation by mentioning to your prospective employer that you differed from your previous leader on organizational strategy, work style or business objectives. But never run down your previous employer nor say that you had a personality conflict. Another alternative is to contact your previous leader, explain the exciting potential opportunity and ask for his/her assistance and co-operation. Most managers are delighted to help no matter what the previous work situation was like. Very few are uncooperative. During the Interview The general rule is don't give out your references until an employer requests them. Usually they will call references only when you are one of the top candidates. Also, you don't want your references called any more often than necessary. Yet keep them updated on your search. After Accepting a New Position After a new position has been accepted, all your references and your network should be contacted in writing with a thank you letter for their time, assistance, co-operation and support. Also, it is a good idea to keep in touch with your references throughout your new career.
SAMPLE REFERENCE PAGE Your Name Address City, Province Postal Code REFERENCES Telephone number Message Email
Update information on references whereabouts and the number where they can be reached. Persons Name Official Title Full Company Name City Phone Number Email Persons Name Official Title Full Company Name City Phone Number Email Persons Name Official Title Full Company Name City Phone Number Email Persons Name Official Title Full Company Name City Phone Number Email
Short paragraphs explaining your relationship with each reference.
Mr. Jones was hired in 1991 and was my immediate supervisor. He has an excellent understanding of my most recent work responsibilities and performance.
Ms. Reed hired me and was my supervisor for my first seven years at ABC company.
I worked with Ms. Barnes for several years, reporting directly to her for two years. She has since left Bell Canada.
I worked with Mr. Smith to improve internal communications at AAA Company.
REFERENCE PAGE WORKSHEET _________________________________ _________________________________ _________________________________ _________________________________ Residence : ____________________ Messages : _____________________ Email: _______________________
REFERENCES ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________ ____________________
___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________ ___________________________________________________
THE WHEN AND WHY OF LETTER WRITING All work search correspondence is important. In fact, your cover letters (also referred to as your sales and marketing letters), when accompanied by telephone or in-person follow-up, can be the quickest, surest way to reach decision-makers. Your written communications provide you with an opportunity to convey your personality, style and taste. Your ideas, phrases and choice of
words can play a key role in helping your letter and consequently in helping you stand out from the crowd and get noticed. Letters and follow-up notes also provide you and your reader with an excellent method of summarizing and tracking your communications with each other. The correspondence you choose from formal letters to informal faxes, email and thank you notes is dependent on the nature of your relationship with your reader. The following pages provide some specific tips and suggestions for letter writing.
TIPS FOR WRITING COVER LETTERS
1.
Use a short, typewritten, standard business-style letter. Make it brief and to the point, one page maximum. Letters must be original. Photocopies are unacceptable. Make sure each letter is addressed to a specific person by name. Take the time to determine the name of the leader. Link yourself to the leader by naming your referral if possible. (Joe Davis, V.P. of Marketing, suggested I write to you) or indicate where/when you saw or heard about the position opening. Show your awareness of the types of things the Business Unit/Group is doing and wants to achieve. Use simple and direct language. Let your letter reflect your personality, but avoid appearing too pushy, overbearing, familiar or humorous. Its probably the first sample of your work the prospective leader will utilize to form an opinion about your attitudes and abilities. Indicate how your background and past accomplishments fit the position and match the requirements of the group; give proof by stating one or two relevant accomplishments. Be sure to indicate that you are enclosing your rsum. Request an interview. Indicate that you are available immediately to meet with the leader at his/her convenience, and that you will follow-up with a telephone call. Check your letter carefully for any spelling, punctuation, grammar, or typing errors. Have someone who is a good editor check your letter.
2. 3.
4.
5.
6.
7. 8.
9.
10. Sign the letter, in your best handwriting.
TIPS FOR WRITING THANK YOU LETTERS Following-up on Meetings and Interviews Every meeting introduces the possibility for further progress. Your follow-up letters should aim to move the situation forward. Writing effective follow-up letters points out the need to make careful notes immediately after a networking consultation or employment interview which capture: What happened during the meeting. The areas of your experience which seemed to be of most interest. Your proposal in relation to the principal areas of expressed needs and interest. The things you feel you should have talked about, bud did not.
Guidelines for Follow-up Letters 1. 2. 3. Write the contact or interviewer as soon as possible after the meeting. Express appreciation for what the contact or interviewer did or promised to do. Where there is an expressed or apparent need, re-state your proposal or qualifications relating to those particular needs or interests. Reiterate the highlights of the meeting. Re-emphasize those areas which impressed the contact or interviewer. Add emphasis or additional insights on areas where you may have initially undersold yourself. Include new information which occurred to you after the meeting or interview. Ask for or confirm action. If you promised an article or a name, fulfill the promise.
4. 5. 6. 7. 8. 9.
10. Wherever possible, confirm or suggest the next action step to maintain progress.
EDITING YOUR WORK Review Your Tone Hot Abrasive? Self-centered? Warm Arrogant? Self-confident? Neutral Friendly? Pleading? Cool Dull? Cold Canned?
Review Your Message Have you said what you meant to say? Have you identified with and connected with your reader? Have you clearly spelled out your purpose for writing? Have you taken responsibility for the next action? Review Your Writing Have you: Avoided clichs? Eliminated unnecessary words? Varied sentence length? Used active, rather than passive voice? Used colourful verbs? Spell-checked entire document? Double-checked recipients name, address and postal code? Removed all typos? Made use of white space avoided clutter?
COVER LETTER SAMPLE April 3, 2002 [Name] [Title] [Business Unit] [Address] [City, Province] [Postal Code] Dear [Name]: I am interested in working as a [name the position] for your business unit. I am an expert [name skill e.g.: analyst/programmer] with over [10] years of experience to offer you. I enclose my rsum as a first step in exploring the possibilities of employment with [your group]. My most recent experience was [be specific and name the experience/project]. I was responsible for the [list the results you produced]. In addition, [add another story that relates the critical skills]. As a [name the position] with your organization, I would bring [list your key accomplishments that match the critical skills e.g.: focus on quality and ease of use to your system development]. Furthermore, I work well with others and I am experienced in [list key skill e.g.: project management]. Should you wish to reach me directly, please call me at [office number], or [home number] or [email]. Sincerely,
[Name] Enclosure
2nd COVER LETTER SAMPLE [Address] [City, Province] [Postal Code] [Phone Number] [Email] April 3, 2002 [Name] [Title] [Business Unit] [Address] [City, Province] [Postal Code] Dear [Name]: Re: [Name Job] To help you evaluate the attached rsum, I have performed this summary report. It itemizes your requirements on the left and my skills on the right. The rsum gives you additional details of my background and experience. Your Requirements Three years in telecom. Superior communication skills. My Qualifications Ability to travel extensively College degree preferred. Nearly five years experience as an internal consultant and as a project manager. Communicate well with all levels of management and current client base. Two years as a disk jockey on a campus radio. I would welcome the opportunity for frequent overnight travel. Working on a Master of Arts degree in Mass Media and hold a Bachelor of Arts degree in Mass Media.
I believe these qualifications will fit your requirements exceptionally well. I look forward to speaking with you further to discuss my background in more detail. Thank you for your time and consideration. Sincerely, [Name] Enclosure
3rd COVER LETTER SAMPLE [Address] [City, Province] [Postal Code] [Phone Number] [Email] April 3, 2002 [Name] [Title] [Business Unit] [Address] [City, Province] [Postal Code] Dear [Name]: Your letter of March 27 for Information Systems Manager attracted me because I have the skills and potential to fill the position. My strong planning, design and installation background would enable me to make a significant contribution to your team. Some highlights of my accomplishments include: Planning: Developed first long-range systems plan providing secure, integrated and portable systems and eliminated costly piecemeal approach to development and dependence on one vendor. Installation: Established innovative free enterprise charge-back method for computer resources. This system provided efficient use of resources while educating users of effective utilization of computer components and developed central control for computer service requests that involved prioritizing requests to best serve the corporation. Design: Developed on-line data collection system to accept error-free, nationwide operating unit financials as input into a corporate database. This reduced time needed to access data for corporate consolidations from 2 days to 1 hour. Also provided training and documentation. I will call you in the following week to discuss in more detail how my background and qualifications can be of benefit to you. In the meantime, you may reach me at (613) 367-5555 or by email at h.harry@sympatico.ca Yours truly, [Name] Enclosure
4th COVER LETTER SAMPLE [Address] [City, Province] [Postal Code] [Phone Number] [Email] April 3, 2002 [Name] [Title] [Business Unit] [Address] [City, Province] [Postal Code] Dear [Name]: Re: Senior Services Assistant Your need for a Senior Services Assistant is of high interest to me because it appears to match closely with my qualifications. With ten years experience in Operations Administration and Human Resources, I have had overall responsibility for coordinating and scheduling of training and orientation sessions, creation and design of training materials, as well as responsibility for communication with, and liaison to, all departments within the organization. I have an Honours Diploma of Applied Arts Secretarial Arts, as well as a Personnel Management Certificate from the University of Calgary. I would bring to this position a strong computer background, including a variety of software packages and experience with varied computer systems. Other strengths would include adaptability to learn quickly and work independently or as a team member, and enjoy taking on increased responsibilities and challenges. In anticipation of an opportunity with your business unit, I have enclosed my rsum. I will call you next week in the hope that a meeting can be arranged. Sincerely yours, [Name] Enclosure
THANK YOU LETTER SAMPLE [Address] [City, Province] [Postal Code] [Phone Number] [Email] April 3, 2002 [Name] [Title] [Business Unit] [Address] [City, Province] [Postal Code] Dear [Name]: Thank you for taking the time to interview me for the Communications position you have opened in your group. I enjoyed meeting with you and I am confident we could have an excellent working relationship. Especially after meeting with you, I feel my background and expertise are a very good fit for the job and its requirements. Recapping my strengths and fit with the position: My previous short-term shifts as Staff Writer with two suburban Toronto colleges. My newspaper editing background would be an enormous asset because I have the inside track on what editors are looking for.
My excellent people skills would enable me to fit into your congenial atmosphere, as well as work well with the media and the Bell community. Thank you again, [Name], for your time and consideration. I will call you the week of April 15th to answer any additional questions you might have. Sincerely,
[Name]
2nd THANK YOU LETTER SAMPLE [Address] [City, Province] [Postal Code] [Phone Number] [Email] April 3, 2002 [Name] [Title] [Business Unit] [Address] [City, Province] [Postal Code] Dear [Name]: I enjoyed having the opportunity to meet with you regarding the position of New Product Development Coordinator. I found our meeting interesting and beneficial. Thank you for acquainting me so thoroughly with the goals and objectives of your business unit. I was extremely impressed by the dynamic, professional and results oriented environment. As a highly motivated, experienced, organized individual with strong interpersonal and communication skills, I believe that I can make a valuable contribution to your organization. Thank you again for meeting with me. I look forward to hearing from you within the next few days and would welcome the opportunity to be a contributing member of your team. Yours truly,
[Name]
OUTLINE OF A COVER LETTER
_______________________________ _______________________________ _______________________________ _______________________________ _______________________________ Dear Mr./Mrs./Ms./Miss Persons Name : Opening Paragraph Show interest in the person or company. If you have researched, share your findings. Identify who referred you or how you heard of the organization or position which was advertised. Middle Paragraphs(s) Make clear your purpose for writing. Make clear your purpose for writing (if you havent done so in opening paragraph.) Show the relevance of one or two of the following to the organization or to the position: Work Experience Interests Education Skills Abilities Technical Training Closing Paragraph Spell out your action: whenever possible, take responsibility for the next step. Indicate your willingness to meet with the employer and say how or when you may be contacted. You can say you will call or you can give your telephone number and hours to call. Identify any closure attached to the letter. Sincerely/Yours truly, Sign Your Name Your Name Enclosure (Should be added if you are enclosing a rsum.)
COVER LETTER - WORKSHEET
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Self-Assessment
Note: This Self-Assessment section is taken from the Career Decision Workshop participants workbook. The Career Decision Workshop is intended for CTEA employees (H003 workshop) and for managers (H001 workshop). You can register through ILE (Integrated Learning Environment). This Self-Assessment section is added to help you structure your accomplishments and identify your strengths.
ASSESS YOURSELF THE BENEFITS? For you puts you in the driver's seat identifies your strengths and development areas creates a personal skills inventory allows you to make an informed decision guides you to the next step in your career path For the company puts the right person in the right job allows employees to use their strengths which leads to higher performance with less effort employees ENJOY what they are doing! How's that for a WIN-WIN!!
PROGRESSION AND PURPOSE OF SUCCESS STORIES Progression of Success Stories Purpose of Success Stories
Success Stories
Raise self-esteem Produce an awareness of accomplishments and achievements
P/SAR Stories*
Provide structure for remembering telling and writing stories
Proof Stories
Demonstrate professional competencies, strengths and skills
Power Stories
Engage and activate a spirit of empowerment; connect participants to new career interests and business units
* Definition of P/SAR:
P/S A R
Problem or Situation in which events occurred. Actions taken. measured Results.
LIST YOUR SUCCESS / NAME YOUR SUCCESS Purpose of the exercise: To identify ten Success Stories and attach a significant and memorable name to each story. Benefits of the exercise: Memorable names enable you to recall ten significant achievements in a short period of time. Significant names enable you to own and remember the story and take control over its content. You experience an immediate overview of the most significant achievements of your career. These success stories resemble career markings, steppingstones and highlights. Improved relations between St. Catharines I & R and ABM Sales Self-taught computer skills Designed and implemented new billing system Trained employees on new Meridian Norstar system Facilitated seminar on latest network portfolio Produced newsletter for all Bell employees. Co-ordinated with several departments to meet short due date on Option II install. Initiated career development plans with my employees and followed through on all plans Built shed with flower boxes. Niagara Computer Skills Bell Kelseys Roadshow Info Bell Hunter
1. 2. 3. 4. 5. 6. 7.
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Promotion
9.
Gardener Queen Street
10. Renovated kitchen.
1. 2.
List your success stories from 1 to 10 on the left hand column.
Give each success a significant memorable name on the opposite right column.
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QUESTIONS TO HELP YOU IDENTIFY YOUR SUCCESS STORIES 1. Did you suggest any new products or programs for your company that were put into effect? 2. Did you institute a new system or procedure in your company? 3. Did you identify a problem in your company that had been overlooked? 4. Were you ever promoted? 5. Did you train anyone? 6. Did you help to establish any new goals or objectives for your company? 7. Did you change in any way the nature of your work? 8. Did you have any important ideas that were not put into effect? 9. Did you save your company money? 10. Did you do anything in your position you thought you couldnt do? 11. Did you ever undertake an assignment or project that wasnt part of your position just because you were intrigued with the problem? 12. Did you ever do anything simply to make your job easier? 13. Did something so good ever happen at the office that you had to come home and tell somebody about it? 14. Did you help to increase productivity? 15. What would you say would be the most important qualities of the ideal candidate for the position you seek?
DEVELOP SUCCESS STORIES INTO P/SAR STORIES Definition of P/SAR: P/S. A. R. Problem or Situation in which events occurred. Actions taken. measured Results.
Purpose of the exercise: To develop success stories based on the special accomplishments and achievements of your career and personal life; to gather specific data about each story in a structured format. Benefits of the exercise: Success stories enhance self-esteem and produce an awareness of achievements and accomplishments. Success stories in a P/SAR story format provide structure for remembering, telling and writing career achievements. Success stories become proof stories to demonstrate professional competencies, strengths and skills which are a key to successful employment interviewing and resume writing. Success stories engage and activate a spirit of empowerment. They connect you with new markets and industries and identify network contacts.
Name of Success: Problem or Situation:

Describe the arena, situation or circumstances in which events occurred and why actions were taken.
Niagara When I was promoted to section manager of the installation and repair crew, there was a three week delay between the date we received an order for a PBX installation to the actual due date. There was too much overtime, and 50% of orders were late.
Actions:
Briefly organize the actions you took in logical sequence.
I interviewed each of my workers to find out their opinions with respect to the situation. I approached the sales group and the business office to look at the methods in which we received the orders.
Results:
Think results; measure the results, quantitatively or qualitatively.
Within four weeks, the time between receiving the order and sending a crew out for installation was reduced to 10 business days. Overtime decreased by 50% and the on-time accuracy of installation increased.
Written Success Story:
Reorganized the installation and repair scheduling department resulting in decreased overtime by 50%.
SAMPLES OF ACCOMPLISHMENT STATEMENTS Well-developed accomplishment statements tell what you did and state the results clearly. Without results, the statement has little punch or impact on the reader.
1.
Upgraded preventive maintenance procedures, which reduced equipment down time and costs by one-third. Developed channels for exchange of expertise, resources and information, which generated a co-operative team spirit. Resolved chronic payment difficulties with an account. Initiated new procedures responsive to their systems, which improved relations and resulted in an increase of advertising activity of more than 50%. Interpreted data from exit interviews, salary surveys and input to redesign compensation programs consistent with the companys performance in the market place. Implemented a new relational database, thus improving information retrieval time. Reorganized the business unit after having interviewed staff for suggestions and reassigned work. Within 6 weeks, delivery time was cut to 10 business days, overtime was reduced by 30%. Processed travel tickets, hotel arrangements, car rentals, and cash advancements for 20 managers per week. Constant double-checking and interfacing with accounts department insured best flights, cost effectiveness, and timely delivery of tickets and cash. Conducted the recruiting and training of 20 employees for telemarketing services. In less than a year, their objectives were exceeded. Organized speakers, papers, advertising and registrations for First International Telecommunications Conference in Montreal. 10 of the 15 presenters became on-going speakers and attendance increased from 200 to 800.
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10. Elected as president of P.T.A. and organized the school band competition trips. Chaired a committee and directed three fundraising events amounting to $4,000. Every student participated, and there were no discipline problems.
ACCOMPLISHMENT STATEMENTS Some Accomplishment Prompts: Reduced... which resulted in.... Planned, developed and implemented.... Planned, recruited staff and managed department.... Established and communicated.... Took corrective action.... resulting in.... Provided leadership in.... Conceived of.... for.... This resulted in.... Planned and executed.... Provided technical direction which enabled.... Recommended and developed proposal for.... As a result.... Developed a procedure to.... resulting in.... Budgeted.... resulting in.... Promoted to.... because of.... Developed a working relationship with.... to.... Supervised the.... reducing.... Introduced methods to.... which increased efficiency by.... Established guidelines for.... which brought about.... Sold concept of.... Through effective.... was able to....
P/SAR STORY Name of Success: . Problem or Situation:

Describe the situation or circumstances associated with the events.
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Actions:
Results:
Measure the results, quantitatively or qualitatively.
Written Success Story: Name of Success:
Problem or Situation:
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Actions:
Results:
I P/SAR STORY Name of Success: . Problem or Situation:

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Actions:
Results:
Written Success Story: Name of Success:
Problem or Situation:
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Actions:
Results:
DENTIFY YOUR SKILLS Purpose of this exercise: To analyze content of P/SAR stories according to six clusters of ten related competencies. Such an analysis clearly identifies major competencies that enhance self-esteem and highlight professional skills both for resume development and marketing strategy. Benefits of the exercise: The most significant skills are identified and the top 4 skills are prioritized. Focus on your skills. These skills have enabled you to contribute to the workplace. They answer the question What are you good at?
Now that you have developed 10 P/SAR stories, we will analyze each of them. 1. 2. 3. 4. 5. 6. List your stories across the top ten lines of the spreadsheet. Place an X in the square where a skill contributes to the success of the story. Shade-in up to 3 boxes where the skill is most enjoyed. Give 1 point for each X. Give 3 points for each shaded box. Total horizontally. Choose the top 4 numerically.
NAME YOUR SKILLS

NAME OF SKILLS Decision making Supervising Delegating Initiating Co-ordinating Negotiating Leading groups/teams Selling/persuading Scheduling workloads X X X X X X X X X X X X 1 X 2 X X X X X X 3 4 5 6 X 7 X X X X X X X X X X X X X 8 X 9 10 Total Score 9 2 3 12 13 5 9 0 1
IDENTIFY YOUR STRENGTHS Name of Skills

Decision making Managing Delegating Initiating Coordinating Negotiating Leading groups/teams Selling / persuading
10
Total
Accuracy Attention to detail Editing Keeping records Handling money Working with numbers Scheduling workloads
Building / constructing Assembling Installing Operating office Equipment Operating machinery / Tools Maintaining / Repairing Using craftsmanship Working with hands Using physical skills
IDENTIFY YOUR STRENGTHS (contd.) Name of Skills

Problem solving Researching Analyzing / evaluating Estimating Organizing information Prioritizing Planning projects Strategizing Troubleshooting Resourceful / Enterprising
10
Total
Explaining Coaching / motivating Counselling Facilitating Listening actively Presenting / Performing Probing for understanding Writing
Designing / developing Improvising / adapting Inventing Visualizing Creating Composing Innovating

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1 Richard N. Bolles, author of What Colour is Your Parachute.

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Personal attributes / work style

Specific areas of expertise

Years of experience / entry expression

Work environment / values / motivation

Entry expression introducing strengths

Transferable skills / competencies

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JOE FRISBEE Manager, Investment Records

Page Two 1990 - 1998

1995 2001 1987 1992 1988 1991 1981 1983

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JANE DOE ABC COMPANY INC. Sales Representative

Page Two 1992 - 2000

COMPANY XYZ Consultant

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JANE DOE COMPANY MNO Claims Representative

Page Three 1985 - 1988

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JANET STEWART Administrative Assistant Sales and Marketing

Page Two 1990 1995

FINANCE INC. Administrative Clerk

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JAMES SMITH Associate Human Resource

Page Two 1995 1999

ROYAL BANK PC Support Specialist

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Planning and Organizing Skills

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JANET DARLING Analytical and Problem-Solving Skills

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Sandra Tennyson Delivering effective orientation/training sessions

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Since 1995 Since 1998 1995 to 1998

1994 Since 1995 1997

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MARLA DESIGNS, Toronto Program Manager

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Summary of Professional Strengths