Vous êtes sur la page 1sur 137

Appreciative Inquiry

. Ph.D. (OD)
GotoKnow.org/profile/rpinyo

-- (by-nc-sa)

: http://cc.in.th/wiki/meet-the-licenses1

1 http://cc.in.th/wiki/meet-the-licenses

... AI

... AI...

11

......

15

... AI

17

...

21

......

23

...AI ...

25

... AI SWOT ()

27

... AI

29

... AI

31

...Appreciative Inquiry (
1)
33
...AI 2
i

35

...AI ...

37

... AI

39

41

AI ...

43

...

45

............

47

...AI ...

49

...

51

... NASA

53

AI ...!

55

...

57

59

... ( 1)

61

... ( 2)

63

...AI

67

... ...

71

... AI ......

73

... AI 10

75

...

77

81

ii

... ...

83

...

85

... ...

87

... ...()

89

...AI......

91

......

93

... ...

95

AI

97

...... AI 4-D

101

... AI

103

AI ... ...

105

......

107

109

... Model

111

...

113

117

119

... ...

121

... AI

123

AI ... (Get)

125

iii

...

127

129

iv


: www.cc.in.th


(Blog to Book) (Blog)
GotoKnow.org


(Blog to Book) 2552





Appreciative Inquiry Blog to
Book Gotoknow AI
Appreciative Inquiry
AI ... !
Blog ...

245 Blog to Book

50
50 4 AI

Appreciative Inquiry AI
AI
AI
AI
AI


AI

AI

.
rpinyo@kku.ac.th


Appreciative Inquiry (AI) AI
AI

... AI
AI 245
AI
Cooper rider, Whitney
and Stavros (2003) AI
1. Appreciative Inquiry ( AI)
Appreciative Inquiry


2. AI
3. AI

4. AI

5. AI

1.

2. (Discovery) (Dream) (Design)
(Destiny)...
3.
9


4.

.
Art and Science
.
:
Cooperrider D. L., Whitney D., & Stavros, J. (2003).Appreciative inquiry handbook:
The rst in a series of AI workbooks for leaders of change. San Francisco: Berrett-Koehler
Publisher.

10

... AI...
AI
AI

1 ... (
)


2

3


...
.....................................................................

1.
2.
11

3.

...
...
4.
...........................................................
AI David Cooper rider




Appreciative Inquiry
AI
.....................................................................................
AI

AI Generative Conversation AI

.......................................................................
Generative Conversation AI Dialogue World Cafe

Greek The Spirit of Koinonia, (
)
AI Dialogue World Cafe Open
12

Space AAR KM

.............

13

14

......
Appreciative Inquiry The Pygmalion Effect
Rosenthal and Jacobson (1968)
IQ (
IQ )

.........


...


..........




Performance


15

..........

...........


Pygmalion Effect

:
Rosenthal R. & Jacobson L. (1968). Pygmalion in the classroom: Teacher expectation and pupils
intellectual development. New York: Holt, Reinhart Rothwell, W. J., Sullivan, R. & McLean, G.N.
(1995). Practicing organization development: A guide for consultant. San Diego: Pfeiffer.

16

... AI

Appreciative Inquiry Research Methodology


Appreciative Inquiry:
Research for Change

OD Consultation Project AI

17

AI AI
AI Change Agent
AI Case studies AI
( Visiting Professors )

OD 100 AI case study

18

Literature Review Research Article Classics


AI Qualitative Research

19

20

...
Design
Design
1.
AI
www.aithailand.org AI

2. Policy Feedback () AI
Project
Feedback AI Policy

3. KM


(case study) Process Innovation www.aithailand.org
4. Change agent


(case study) case KM ()
www.aithailand.org
5. . AI
Morning Talk
World Cafe AI+World Cafe KM AI+KM
AI
21

22

......

AI
AI Workshop
AI Practitioner Workshop
()
workshop .. 2550
20-30 (idea)
workshop 20-30


4-D
Donn ()
AI
(Donn)

23

24

...AI ...

2550 AI (2549 )
David Cooper rider 5
32
Discovery


300

........................

Dream Design Destiny (Discovery)
(DO)

........................

Balanced
Scorecard KPIs

......
25



...............
2553 2
............

Discovery ( Dance)
Passion Dream Design Destiny
Model

Discovery Dance


Dance 5 (Discover) Discovery
Dream Design Destiny
Model 5D Discovery Dance Dream Design Destiny

.........
Model
Discovery Dance

26

... AI SWOT
()
SWOT Appreciative Inquiry
SWOT Analysis Synthesis ()


Appreciative Inquiry case
SWOT







HRD
SWOT AI


27

SWOT Stakeholders
Key Word 3

28

... AI
Discovery

AI
1. Discovery 5-6 Discovery AI
Thailand

2. Discovery

3. AI AAR
AI

4. Discovery AI Discovery Positive Psychology Womenomics Discovery
5-6

5. Dream Discovery Mission
AI Practitioner Discovery
Dream
6. Discovery

29

AI 4-5
Discovery

30

... AI
AI
AI
1. AAR


2.

3. ...
...


31

4. AAR What work



.....................................

Appreciative Inquiry AI
........................................
AI

................................................



..................................................
AI

32

...Appreciative Inquiry

( 1)
AI OD KM LO Action Research





Kirkpatrick
1. Motivation AI KM


Learning

2. Learning
(feedback) /
/ (Project)

(Coach)
Learning
33


3. Behavioral Change AI

AI
Cop
4. Organizational Performance KPI
KPI


(

)

Motivation Learning > Behavioral Change >


Organization Performance
Model



:
Kirkpatrick, D. L. (1959) Evaluating Training Programs, (2nd Ed.), San Francisco: Berrett Koehler.

34

...AI
2
Appreciative Inquiry 1







Kirkpatrick
Motivation Learning Behavioral
Change Organizational Performance
Motivation Organizational Performance


Model Kirkpatrick
( Motivation )

(Motivation ) (Learning)
( Central )
1 http://gotoknow.org/blog/aithailand/352414

35

( Behavioral Change)
(Organizational
Performance)

Why She Buy
Creativity

AI OD KM LO Dialogue

AI Thailand 1 case
MAR the Living Room ( Facebook
)

Motivation Organizational Performance

:
Kirkpatrick, D. L. (1959) Evaluating Training Programs, (2nd Ed.), San Francisco: Berrett Koehler.

36

...AI ...

AI

AI





(.)




()

2
1000


1.
2.
37

3.
4.
5.
.

Appreciative Inquiry
() (
) meta analysis Gavesh Bush Appreciative
Inquiry 35
130 30

AI AI
AI (www.aithailand.org)

Appreciative Inquiry

AI ( Discovery )
AI

38

... AI
. 1


...

...

Expert
.........................................................................
......


.......................................................................................

(
)
...................................................................................
...
39


15
..........................................................................................
Single-Loop Learning Double-Loop
Learning Learning Organization
............................................................................................
...
Single-loop Learning
.............................................................................................

Double-Loop Learning

....................................................................................
Appreciative Inquiry
Single-loop Learning

AI Discovery Dream, Design, Destiny



................................................................................
Appreciative Inquiry Double-Loop Learning Single-Loop learning
AI AI AI
...........................................................................

40


Appreciative Inquiry
Appreciative Inquiry
AI

41

42

AI ...

AI Project 50




......................
!


........................
AI Project
Appreciative Inquiry


( Creative Economy )

43

44

...
AI (Internet)





BAR (Before Action Review AAR (After Action Review)

AAR ofce (
Morning Brief AAR/BAR )

AAR/BAR
IS

...
(Morning Talk)

AAR/BAR
Productivity
45


........................

.......................
AAR/BAR
()

46

............
AI Project Discovery

................................

(
)

................................
AI
AI
Purposive Sampling Discovery
.................................

47

48

...AI ...
AI

AI


.....................................
AI

(
Discovery)
(Dream/
Design) (Destiny)

..............................................
AI
AI

49

50

...
IS MBA
() ...


4
300
!



...

...



.......................................................
5
51

AI

AI

5

52

... NASA

NASA

......................................................
53

50


( )
()


(
)

(The Theory of Association)

(
.4 700 555)

input logic network

54

AI ...!

() 20-30 20,000



(
)

......................................................

MBA
IS
3,000 5,000 ( )
!

.......................................................
...

...


55

... ...
40,000 10,000
...
( 40,000 )

.......................................................

Appreciative Inquiry What work



... /

Life style
...
Appreciative Inquiry (Opportunity SWOT)

56

...
SWOT Appreciative Inquiry
SWOT Analysis Synthesis ()





(Weakness)
Appreciative Inquiry

SWOT

Rework

5,000




57







50 (
www.aithailand.org)
Appreciative Inquiry



58


AI
Thailand Appreciative Inquiry Network AI
AI AI
AI 4 D Discovery Dream Design Destiny

59

60

...
( 1)

: AI AI
: AI Thailand
Discovery: Appreciative Inquiry
Professor

Balanced Scorecard

..........................................................




Certied

.............................................................
AI AI Prof. David Cooperrider AI
61

Common1


AI Common AI
Common AI Thailand AI Common

Dream AI AI
AI Thailand (www.aithailand.org) AI Common
Design 2007
AI Practitioners AI

AI Practitioners

Destiny
AI Practitioners 116 116 AI
2,000 Ph.D. 4
AI Thailand, Imagine Thailand, Appreciative Coaching
Community, Appreciative Leadership Network, Appreciative Business Consulting Club, Appreciative
Musicianship Network, Female Marketing Club 300

(www.aithailand.org) gotoknow Bloggers


AI Practitioners2

AI
blogs AI THAILAND Journal of AI Practitioners3
1 http://appreciativeinquiry.case.edu/
2 http://gotoknow.org/planet/aithanlandcom
3 http://gotoknow.org/planet/aithanlandcom

62

...
( 2)
: / AI AI
:
Discovery AI Projects
( )
MBA Appreciative
Inquiry

AI AI
The Secret
The Tipping Point AI
Tool Problem Solving
Positive Organization Development
AI
Appreciative Inquiry
MBA


...
The Tipping Point (Gladwell, 1995)

63

The Tipping Point




Hush Puppy
100

AI
Reection
(
www.aithailand.org)
64

Dream
AI Practitioners ( The
Tipping Point)
Design
AI Practitioners case studies
Destiny
The Tipping Point Coach AI Thailand
Sampling AI Thailand
the Tipping Point The
Tipping Point Case AI Thailand Discovery the Tipping Point
AI
AI The Tipping Point

:
Gladwell M. (2001). The tipping point. Bangkok: DMG Book.

65

66

...AI
AI
AI
AI

Discovery
Dream Design
Destiny
................................................
Discovery...

...

AI AI ( )
Destiny

67

Dream... Coaching ...


2548 2552 gotoknow

...

Tacit

..
AI
Design...... KM Blog AI
...
Destiny... The Aladdin Project

Blog



68

...................................
AI 2548 2553
AI


Blogs
CoP 1 Appreciative Inquiry & The Psychology of Persuasion World
Cafe Thailand Facebook
CoP 2 Blog gotoknow CoP facebook The Psychology of Persuasion

1 http://gotoknow.org/blog/aipsy/37145
2 http://gotoknow.org/planet/ornplanet

69

70

... ...




...

...............................



...?


...



71


...........................

............................
... Appreciative Inquiry
4-D
Discovery ()1
Dream
Design
Destiny
MBA



Blog

1 http://www.bloggang.com/mainblog.php?id=kang-ple\&month=11-04-2008\&group=4\&gblog=

72

... AI ......

Appreciative Inquiry Discovery

Appreciative Inquiry
AI

............................................
AI

.................................
()
productivity HRD (
)
73


HRD Training HRD

80 Productivity
Training
.....................................
() (
)
AI

74

... AI 10
AI 10 4-D
Discovery Toe GMAT
MBA Virginia Tech
70/100
Grammar Logic Grammar Center

1 part time Literature ()


Comment
100 International
Finances
Virginia Tech Professors Grammar Center

(Little Help)

( 1 )
Professor paper
AI Thailand
(Little Help)
case study
( AI )
75

Dream... AI Thailand Little Help The Grammar Center


Design (The Little Help Project)

Destiny facebook AI Thailand

AI Thailand AI

76

...
: AI 4-D
:
Discovery:







2-3
Female Brain Mars & Venus: Diet and Exercise Solution
77



Student Center



Discovery
Dream
Design AI Project
Destiny

Thesis Appreciative Coaching
Gender-based Appreciative Coaching
2010 AI Practitioners
78

- Internet
( )
MAR The Living Room
- Female Marketing () AI Bloggers Female Marketing

- Creativity
- Gender-Intelligence Organization Development

- ()

blogs AI THAILAND Journal of AI Practitioners1


1 http://gotoknow.org/planet/aithanlandcom

79

80

: AI /
: 4 D
Discovery 2550 AI Projects Advance
AI ()
AI

KPI


AI


feedback

AI

Classic Goal Setting
Feedback Feedback
AI Project
Feedback
(Norton and Kaplan, 1995)
81

AI AI Thailand
Dream
1.

2. Feedback
Design
1.
2. Feedback AI Practitioners
Destiny
1. 2550
2. 2553 Feedback
3. AI AI Project Feedback
Senior AI Practitioners
4. AI Project Impact
Feedback
5.

82

... ...
: AI 4-D
:
Discovery: AI AI
3 1 1

Project

AI Destiny
40

Discovery Benchmark
Benchmark Benchmark

Benchmark
benchmark

Dream AI Thailand Benchmark

Design
1.
2. Benchmark
83

Destiny
1. AI Project ( www.aithailand.org)
2. AI Project
- 14
( )
- 3
- 70
- AAR
AI Value Chain
Benchmark AI

84

...
AI

85

86

... ...
...


..............................

...............................




/
..........



...

87


AI
100





..............................
/



................................
AI



..................................



AI


.......................................

88

... ...()
Appreciative Inquiry



...............................
AI AI

...............................
AI



.........
()

1:

89



2:

2009

3:
!



10


AI
Appreciative Inquiry 3 1
2
AI



AI AI

90

...AI......

AI


AI






(Order)
..
I-phone


Shopping Why we buy

91


AI
Discovery ( )

92

......
AI AI AI
( )
...
AI

AI



vendor
Discovery
..
.. 100

...........................................
Levi Levi


Levi
Levi

93

Harvard
Nobel Prize
...

........................................
Discovery
Dream
Design KM
( IBM )
ofce
Destiny AAR

94

...
...

1.

2. AI


...

3.


4. .
()
5.





95

96

AI
Appreciative Inquiry




AI



()

97



()

MD

...

..............................................
...


( )


AI
Project 1
()

2 () 3 ( facebook)
AI



1 http://gotoknow.org/blog/aipsy/329615
2 http://gotoknow.org/blog/aipsy/371455
3 http://www.facebook.com/pages/Appreciative-Coaching-Community/112135965475664#!/

pages/citwithya-kar-khx-The-Psychology-Of-Persuasion/112820542089028?ref=sgm

98


(Over interpretation)

99

100

...... AI 4-D
AI 4-D
Discovery Dream Design Destiny

AI


................................................
4-D
AI
... AI
........................................................
4-D 4-D
AI 2546


......................................................
...
101




KM AAR
4-D ( Performance)
AI
KM AAR
AI D...
AI

102

... AI

AI
AI ()
80 200
AI
AI Summit 4-d
Strength-based planning Large
Group Intervention Future Search World Cafe ()


Functional


1. Large Group Intervention Small Group Intervention



2.
3.
4.
103

5. workshop

6. (Training)
Consult

7.

( )

104

AI ...
...
...
...
... ...



................................................
...

Appreciative Inquiry


...


105




..............................




www.aithailand.org

case

AI Action Research

106

......







....................................




Decafe
Decafe ( Starbuck)
brand name

107

........................................
MBA





108

-


(So what)


(Culture Shift)
(), ()
() ()

MBA








Bias ()


109





MBA
Appreciative Inquiry






Kaplan and Norton (1996), there are four levels of culture shift starting from lowest to highest.
They are awareness (heard of it), participation (tried it), preference (believe it) and loyalty
(champion it)
:
Kaplan, R.S. & Norton, D. (1996). The balanced scorecard: learning and growth
perspective. In Morey, M., Maybuy, M. & Thuraisingham, B. (Eds).
Knowledge management: Classic and contemporary works (pp.318-336).
Massachusetts: The MIT Press.

110

... Model








( -
)

AI Model
Destiny
( AI 4 D Discovery Dream Design Destiny Destiny
)

AI AI

1. Model

111

2.
AI
AI
Project
3.


Morning Talk AI

........................................

112

...

AI



Dopamine

113

.................................
OD/AI/KM
1.

2.
()
3. Bulleting Board, Blog

4. Hero

5. ()

114

6.
1
Small Man gotoknow

1 http://www.smartsmile-school.com/home/

115

116











The Iconoclast
Van Goh Picasso
Van Goh Picasso
141 ()

()

117


1. (Click)
2. workshop
www.aithailand.org
3. Think Out of the Box

Creative Act-in-a-Box
4. Chris Argyris Free
informed choice Self-serving (
Action Research, AI,
OD )

118


2

( )
The Iconoclast

AI
AI

AI
10

AI
AI Art Engineer

Learning
Organization AI AI Morning Talk ( Morning Talk)
)
100 3,000 36,000

AI Morning
Talk
119

()

1.


2.
AI

3.

120

... ...
Appreciative Inquiry




NLP (Nuro-Linguistic Programming Communication Psychology)

Advance

...
121



MBA




Appreciative Inquiry
AI Project
1.
2. Policy
3. vision Dream

4.
5.
6. Double Loop Learning AAR
7.

122

... AI
Appreciative Inquiry

AI


3 D






AI 200 AI Summit

. 1 AI

Dream Design
AI Design





Design
123

10
AI AI
AI
Appreciative Inquiry (AI) Appreciative
Coaching (AC)
AI+AC
D

124

AI ...
(Get)
...
SMEs Feedback
(Get)
SMEs

............................................
SMEs
(The Star)
SMEs
SMEs, AI
Empathetic Knowledge (-)
AI Technical Knowledge
SMEs
()





125



Animnation
(Technical Knowledge) E-bay
( )

...
............................................

(Empathetic Knowledge)




(
KM AAR
AI gotoknow fb)

126

...




..........................................

............................................
AI

Discovery DO

...
1,000

127

(case study) AI Thailand




AI
AI
1. Discovery
2. discovery
3. AI D ( AAR )
4. ...
5.

128


.

Virginia Tech
Organization Development

Appreciative Inquiry
Thailand Appreciative Inquiry Network (www.aithailand.org)

129

Vous aimerez peut-être aussi