Vous êtes sur la page 1sur 52
3x5 Why-why Analysis - A new approach for root cause analysis 1 st Supplier Quality
3x5 Why-why Analysis
- A new approach for root cause analysis
1 st Supplier Quality Day * 27NOV09
ST Shenzhen Plant
3x5 Why Why Analysis Content A. The 3x5 Why Project Background B. The 3x5 Why
3x5 Why Why Analysis Content
A. The 3x5 Why Project Background
B. The 3x5 Why Method
C. The 3 x 5Why Focus
D. Templates
ST target is to share with our suppliers a common approach
for problem solving methods especially for “3x5 Why why “
tool , to get complete, exhaustive FA report and to avoid any
recurrence.
2
Naze-Naze / 3x5Why-Analysis Project Background A. The Naze-Naze Project Background * Naze = “Why” in
Naze-Naze / 3x5Why-Analysis
Project Background
A. The Naze-Naze Project
Background
* Naze = “Why” in Japanese
3
Naze-Naze / 3x5Why-Analysis Project Background The Situation 寻根究底寻根究底寻根究底寻根究底 1.The
Naze-Naze / 3x5Why-Analysis
Project Background
The Situation
寻根究底寻根究底寻根究底寻根究底
1.The Need of our Customers
* To understand each 8D-Report from semiconductor
and passive suppliers in depth
* To understand if the problems are solved in a way
that they never reoccur
Remark: Having reached ppm-level, our customer
fails enable ST and their customers /
suppliers to look at each 8D-Report in depth.
2. Improvement of 8D-Quality by Why-Why-RCA (Root Cause Analysis)
In 2009, ST takes the next step and has started a project with our key suppliers.
Focus on:
฀* Implementing Why-Why-Analysis for non-conformance and non-detection aspects
including system root causes
฀ * Getting a common understanding of a sustainable problem solving process
฀ * Having a comprehensive documentation of each failure which is understandable
on a general technical knowledge level for our customers & management.
฀ Hint: This project is part of the 8D improvement initiative which is measured acc. Toyota
scoring methodology
4
Naze-Naze / 3x5Why-Analysis Project Background Motivation ST is the Top 3 automotive electronics supplier. All
Naze-Naze / 3x5Why-Analysis
Project Background
Motivation
ST is the Top 3 automotive electronics supplier.
All automotive customer request is “ZERO FAILURE”
However, ST devices didn’t reach the target :
• some failure were reoccurrences, special caused by quality
excursions material.
• quality level is improving very slowly.
⇒there is a strong need for persistent improvement
• requires systematic application of lessons learned
• prerequisite: full understanding of real root causes (technical and
non-technical)
=> method: 5 why analysis (naze naze), from Toyota
5
Naze-Naze / 3x5Why-Analysis Project Background Role of Naze-Naze Champions Internal and Supplier’s 5Why-Champion
Naze-Naze / 3x5Why-Analysis
Project Background
Role of Naze-Naze Champions
Internal and Supplier’s 5Why-Champion
Name:
- Reviewed and Agreed by STM management
Task:
- Leading of internal 5Why project, roll-out to all
divisions and plants, Develop to all key suppliers.
- Encourage and support 8D-Engineers in applying the
5Why problem solving method
- Assure that technical & systemic root cause is analyzed
and eliminated for “prevent” and “escape” aspect=>
avoidance of recurrence.
- To be trained and evaluated by ST QA.
- Involving management team into Naze-Naze Method.
6
B. The Naze-Naze Method 7
B. The Naze-Naze Method
7
Naze-Naze / 5Why-Analysis Method Historical Background Although the 5-Why problem solving technique has been popularized
Naze-Naze / 5Why-Analysis Method
Historical Background
Although the 5-Why problem solving technique has been popularized by
the Japanese, this common-sense concept has been around for quite some
time.
•฀ For want of a nail a shoe (hoof) was lost,
•฀ for want of a shoe a horse was lost,
•฀ for want of a horse a rider was lost,
•฀ for want of a rider an army was lost,
•฀ for want of an army a battle was lost,
•฀ for want of a battle the war was lost,
•฀ for want of the war the kingdom was lost,
•฀ and all for the want of a little horseshoe nail.
John Gower‘s <Confessio Amantis> dated approximately 1390 AD.
The earliest known written version of the rhyme above (often taught to British children)
8
Naze-Naze / 5Why-Analysis Method Historical Background (cont.) One of Ohno´s habits was to repeat asking
Naze-Naze / 5Why-Analysis Method
Historical Background (cont.)
One of Ohno´s habits was to repeat asking
1. why the problem happened
2. why the problem was not prevented
฀ -why–why-why-why…
until the real root cause was found.
Mr.KAIZENMr.KAIZENMr.KAIZENMr.KAIZEN „„Taiichi„„TaiichiTaiichiTaiichi OhnoOhno“OhnoOhno“““ (1912(1912-(1912(1912--1990)-1990)1990)1990)
Former executive vice president of Toyota
who established Toyota-Production-
System, which is known by “Kanban”.
His philosophy is still alive in today's
Toyota way.
This habit has been preached to overseas
transplants of Toyota.
"Ask ‘why’ five times about every matter."
1. "Why did the robot stop?"
The circuit has overloaded, causing a fuse to blow.
All Toyota employees are trained through
their daily jobs to find out problems, root
causes, countermeasures in this way.
His habit became a Toyota´s culture.
2. "Why is the circuit overloaded?"
There was insufficient lubrication on the bearings, so they locked up.
3. "Why was there insufficient lubrication on the bearings?"
The oil pump on the robot is not circulating sufficient oil.
4. "Why is the pump not circulating sufficient oil?"
The pump intake is clogged with metal shavings.
5. "Why is the intake clogged with metal shavings?"
This culture is one of the keys of Toyota´´´´s
success today, that is realized by enthusiastic
problem finding skill of every employee.
Because there is no filter on the pump.
Link to the information source:
http://www.asahi.com/jinmyakuki/TKY200509290213.html
http://www.toyota.co.jp/en/vision/traditions/mar_apr_06.html
Having no problems is the biggest problem of all
9
Naze-Naze /5Why-Analysis Method Purpose of Naze Naze Analysis (5 x Why) • Question: How are
Naze-Naze /5Why-Analysis Method
Purpose of Naze Naze Analysis (5 x Why)
• Question:
How are you sure that your Naze-Naze Analysis is
performed properly?
• Answer:
When real root causes are identified,
there should be no reoccurrence of failures!
• The purpose of Naze-Naze Analysis:
To prevent reoccurrence of failures by implementing
correct countermeasures on real root causes
10
Naze-Naze / 5Why-Analysis Method What does “Problem” mean? “Problem” is defined as a gap between
Naze-Naze / 5Why-Analysis Method
What does “Problem” mean?
“Problem” is defined as
a gap between
“the way it should be”
and “the way it is”.
11
Naze-Naze / 5Why-Analysis Method Problem description First step of problem solving! If a problem is
Naze-Naze / 5Why-Analysis Method
Problem description
First step of problem solving!
If a problem is described wrongly,
the result of problem solving will be also wrong.
Example of wrong description
This is not a joke!
Real example from a workshop with
engineering colleagues
Customer give us feedback very late when a delivered sample was out
of spec., and we can not make improvement timely.
An out-of-spec. sample was produced and delivered to customer.
Then, describe “standard” and “actual” in comparison
Think from customer’s view
12
Naze-Naze / 5Why-Analysis Method Basics of Naze-Naze Analysis What to do Analyze with GENCHI-GENBUTSU Grasp
Naze-Naze / 5Why-Analysis Method
Basics of Naze-Naze Analysis
What to do
Analyze with GENCHI-GENBUTSU
Grasp the situation
1. Organize & narrow down the problem
A complex problem plural individual problems
Pursue root causes
2. Localize the problem
Perform GENCHI-GENBUTSU
Implement
effective C/M
3. Evaluate the situation of occurrence
Grasp the pattern
Fix the real root cause and never let it reoccur
Why to do
C/M to prevent a
reoccurrence
1. Shift from “reactive firefighting” to “preventive countermeasure”
Firefighting will result in reoccurrence
2. Master the key points of Naze-Naze to pursue real root causes
Grasp every factor of the failure regularly, orderly
No reoccurrence should happen when the real root cause is fixed
13
Naze-Naze / 5Why-Analysis Method Grasp the situation accurately Initial Problem Perception (large, vague or unclear)
Naze-Naze / 5Why-Analysis Method
Grasp the situation accurately
Initial Problem Perception
(large, vague or unclear)
Clarify the problem
Shortcut to real root causes!
Locate the Point
of cause
Preparation for
5 x Why
Locate the Point
of cause
3 elements to grasp the situation
① Organize and narrow down the problem
② Localize the problem
③ Evaluate the situation, how the problem
happened
to clarify
what
when
where
who
how
in GENCHI
GENBUTSU
14
Naze-Naze / 5Why-Analysis Method GRASP THE SITUATION CAUSE INVESTIGATION Initial Problem Perception (large, vague or
Naze-Naze / 5Why-Analysis Method
GRASP THE SITUATION
CAUSE INVESTIGATION
Initial Problem Perception
(large, vague or unclear)
1
Clarify the problem
2
Locate the Point
of cause
2
Point of cause
3
Basic Cause/Effect
Investigation
5 x Why is a key
step in the
problem solving
Direct Cause
4
5 Why
investigation
5
Root Cause
Countermeasure
6
Source: TMUK PPS
Follow Up and Check
15
Naze-Naze / 5Why-Analysis Method Grasp the situation accurately ・・・・・・・・・・・・ 1. Organize and
Naze-Naze / 5Why-Analysis Method
Grasp the situation accurately ・・・・・・・・・・・・
1. Organize and narrow down the problem
Often a detected failure is a combination of complex problems
<Example>>>> Contamination on a product
16
Naze-Naze / 5Why-Analysis Method Grasp the situation accurately ・・・・・・・・・・・・ 2. Localize the
Naze-Naze / 5Why-Analysis Method
Grasp the situation accurately ・・・・・・・・・・・・
2. Localize the problem
Go back the processes from where the problem was detected
<Example>>>> Iron ball particle on a product
17
Naze-Naze / 5Why-Analysis Method Grasp the situation accurately ・・・・・・・・・・・・ Localize the
Naze-Naze / 5Why-Analysis Method
Grasp the situation accurately ・・・・・・・・・・・・
Localize the problem in the history
If different direct causes were set in different timing or many persons
were involved, list up all the events chronologically with evidences.
Evaluate each action if it was correct or not.
Email, letter,
documents, etc…
Example
18
Example
History chart
Naze-Naze / 5Why-Analysis Method Grasp the situation accurately ・・・・・・・・・・・・ 3. Evaluate the
Naze-Naze / 5Why-Analysis Method
Grasp the situation accurately ・・・・・・・・・・・・
3. Evaluate the situation, how the problem happened
19
Naze-Naze / 5Why-Analysis Method Fact analysis ・・・・・・・・・・・・find important factors • Compare no
Naze-Naze / 5Why-Analysis Method
Fact analysis ・・・・・・・・・・・・find important factors
• Compare no problem time and problem time
• If not yet clarified, use Ishikawa diagram
• Always consider with 5M1E
5M1E
Man Machine Material
Method Measurement
Environment
20
Naze-Naze / 5Why-Analysis Method 21
Naze-Naze / 5Why-Analysis Method
21
Naze-Naze / 5Why-Analysis Method For your successful Naze-Naze analysis Understand the function and construction of
Naze-Naze / 5Why-Analysis Method
For your successful Naze-Naze analysis
Understand the function and construction of the object well
• Product: understand the function and construction with parts,
drawings, etc…
• Management: confirm the process and function with working process
flow, rules, documents, etc…
• Search in two dimensions of “Produced” and “Delivered”
Non-conformance
Non-detection
22
Naze-Naze / 5Why-Analysis Method Drill for important factors deeper with Naze-Naze analysis Direct Cause 5
Naze-Naze / 5Why-Analysis Method
Drill for important factors deeper with
Naze-Naze analysis
Direct Cause
5 Why
Investigation
Do not jump immediately to investigate countermeasures.
Do Naze-Naze analysis to search real root causes.
Root
Cause
Repeat asking “why” at least 5 times.
However this does not mean to repeat asking
meaninglessly “why” just 5 times,
but to find the real root causes.
23
Naze-Naze / 5Why-Analysis Method Difference between “containment” and “preventive” measures
Naze-Naze / 5Why-Analysis Method
Difference between “containment” and “preventive” measures
<Example>>>> Machine stop
24
Naze-Naze / 5Why-Analysis Method Difference between “Technical” and “System” root cause <Example>>>>
Naze-Naze / 5Why-Analysis Method
Difference between “Technical” and “System” root cause
<Example>>>> Machine stop
25
Naze-Naze / 5Why-Analysis Method Example entered into excel-template 26
Naze-Naze / 5Why-Analysis Method
Example entered into excel-template
26
Naze-Naze / 5Why-Analysis Method How Yokoten works in Toyota *Depending on the severity, escalation level
Naze-Naze / 5Why-Analysis Method
How Yokoten works in Toyota
*Depending on the severity, escalation level is decided.
水平扩展水平扩展水平扩展水平扩展、、水平展开、、水平展开水平展开水平展开
Horizontal Deployment
C/M should be implemented not only in technical aspect, but also system aspect**.
27
Naze-Naze / 5Why-Analysis Method Key Points:::: ① Define “1st Why” from principle ② Describe only
Naze-Naze / 5Why-Analysis Method
Key Points::::
① Define “1st Why” from principle
② Describe only things differing from normal state
③ Verify the hypothesis as soon as a hypothesis is made
④ Do not diffuse the problem (avoid subjective issues)
⑤ Avoid searching for causes under psychological (心理上的心理上的心理上的心理上的)aspects
⑥ Describe simply (not two facts in one sentence)
⑦ Avoid ambiguity (含糊不清的unclear expression like “bad” or “insufficient”)
⑧ Clarify the comparative object when an adjective is used
⑨ Repeat “why” until a cause which can lead to a preventive
countermeasure is found to avoid a reoccurrence
⑩ Read backwards and confirm if Naze-Naze story is correct
28
Naze-Naze / 5Why-Analysis Method ① Define “1st Why” from principle Principle: something very basic Focus
Naze-Naze / 5Why-Analysis Method
① Define “1st Why” from principle
Principle: something very basic
Focus on the problem phenomenon and define “1st Why” upon
the principle of the problem
Problem
1 st Why
2 nd Why
29
Naze-Naze / 5Why-Analysis Method Thoroughly Pre-Investigation first These 2 causes are to be found through
Naze-Naze / 5Why-Analysis Method
Thoroughly Pre-Investigation first
These 2 causes
are to be found
through
thoroughly pre----
investigation.
They are not
necessarily part
of 5Why.
30
Naze-Naze / 5Why-Analysis Method ② Describe only things differing from normal state < Bad example
Naze-Naze / 5Why-Analysis Method
② Describe only things differing from normal state
< Bad example >
Machines
Dust level
increased in
clean room
are
Machines
create dust
Production
volume is
big
Demand
operated
increased
with full
capacity
No business can be continued with this root cause !
31
Naze-Naze / 5Why-Analysis Method ③ Verify the hypothesis as soon as a hypothesis is made
Naze-Naze / 5Why-Analysis Method
③ Verify the hypothesis as soon as a hypothesis is made
• Verify the hypothesis immediately if possible, even during Naze-
Naze analysis.
• Verify by facts based on: SANGEN-SHUGI (Genba 现场现场现场现场,
Genbutsu 现物现物现物现物, Genjitsu 现实现实现实现实), interview, reproduction test, etc…
Principle of the three “Gen”s – real place,
real thing and reality.
Two methodologies:
my eyes and my legs.
These are all I need to see, to judge, to consider, to decide.
32
Naze-Naze / 5Why-Analysis Method ④ Do not diffuse the problem < Bad example > The
Naze-Naze / 5Why-Analysis Method
④ Do not diffuse the problem
< Bad example >
The story was diffused due
to missing description of
what “insufficient” is
Avoid subjective
issues, i.e.
<Bad example>
personal skills
Manager
Wrong
Insufficient
Motor
Insufficient
Lubricant
does not
manager at
maintenance
overheate
lubricant
forgotten
know
the post
managemen
d
GENBA
t
⑤ Avoid searching for causes under psychological aspects
It is difficult to make effective countermeasures against
mental
< aspects Bad example to prevent > reoccurrence
Why
Why
Why
C/M
Mr.A got
Mr.A hit his
head at the
edge of the
ceiling
Mr.A did
Mr.A
Be careful
his head
not
was
when
injured
pay
careless
walking
attention
33
Naze-Naze / 5Why-Analysis Method ⑥ Describe simply + when, where, how, etc… Describe simply with
Naze-Naze / 5Why-Analysis Method
⑥ Describe simply
+ when, where, how, etc…
Describe simply with subject + verb
Do not describe two facts in one sentence
Only 1 subject
in one
sentence
(risk to miss other causes)
Be careful with „and, or, therefore, because, thus“
< Bad example >
The battery has not been replaced for long time and the pointer cannot be turned on.
Separate into 2 sentences
Problem
The battery has not been replaced for long time
The pointer cannot be turned on
The pointer cannot
be turned on
The battery has run
down
The battery has run
Problem
down
More potential causes are
successfully found!
The spring lost contact
with the bulb
34
Naze-Naze / 5Why-Analysis Method ⑦ Avoid ambiguity Describe concretely Examples of inappropriate texts (to be
Naze-Naze / 5Why-Analysis Method
⑦ Avoid ambiguity
Describe concretely
Examples of inappropriate texts (to be avoided)
XX is bad
XX is insufficient
XX shortage
XX not thoroughly done
X
Operator not enough experienced
Operator did not remember the changeover procedure
Describe
Operator did not know where the stop switch located
concretely
Inexperienced operator was disposed at this process
⑧ Clarify the comparative object when an adjective is used
XX is too big for YY
XX is bigger than YY
XX is longer than YY
The bolt diameter is big
X
Bolt diameter is too big for the hole diameter
The hole diameter is too small for the bolt diameter
35
Naze-Naze / 5Why-Analysis Method ⑨ Repeat “why” until a cause which can lead to a
Naze-Naze / 5Why-Analysis Method
⑨ Repeat “why” until a cause which can lead to a preventive
countermeasure is found to avoid reoccurrence
A containment measure cannot prevent a reoccurrence. (See Page 4)Considering the
daily operation, stop “why” when a preventive measure which we can maintain is found.
⑩ Read backward and confirm if Naze-Naze story is correct
36
Naze-Naze / 5Why-Analysis Method Practical hints for your problem solving workshop* Team member selections: •
Naze-Naze / 5Why-Analysis Method
Practical hints for your problem solving workshop*
Team member selections:
• Expert team + the persons who were directly involved in the problem.
This is not to punish the individual faults, but is to perform “grasp the
situation” with facts.
• Manager
Question technique:
• During “grasp the situation”, avoid questioning based on assumptions
and concentrate on gathering facts. Otherwise this might guide the
team into a wrong direction.
Manager’s attitude:
• Think about why the problem was not predicted nor discovered by
manager. Is there anything to improve?
37
Naze-Naze / 5Why-Analysis Method Last but not least: It is necessary to keep on learning
Naze-Naze / 5Why-Analysis Method
Last but not least:
It is necessary to keep on learning in your daily
work in order to improve your Naze-Naze skills.
Is it a reoccurrence?
「Product B was mixed in product A」
After a measure was implemented
「Product C was mixed in product A」
38
Naze-Naze / 5Why-Analysis Method Practical hints for successful Yokoten* For a successful Yokoten, the key
Naze-Naze / 5Why-Analysis Method
Practical hints for successful Yokoten*
For a successful Yokoten, the key point is in “receiver side”.
If the product or process is different, it is easy to excuse
“not applicable“.
Instead of saying “not applicable” quickly, think how the
Yokoten case can be interpreted to your own processes.
Every case is an opportunity of On the Job Training.
39
Naze-Naze / 5Why-Analysis Method Before you sign on a problem solving report: Go back with
Naze-Naze / 5Why-Analysis Method
Before you sign on a problem solving report:
Go back with “therefore”
• Is 5 x Why logically done till system aspect?
• Are you convinced that the problem will not happen again?
• Is the report easy-to-understand from customer’s view?
Can you present it to your customer?
Mindset of coach
The reason that students (my colleagues) are not learning is
because the teacher (I) is not teaching.
40
C. The 3 x 5Why-Focus 41
C. The 3 x 5Why-Focus
41
Naze-Naze / 3x5Why-Analysis Focus What is the 3x5Why-Root Cause Analysis? General: • The 5-Why Root
Naze-Naze / 3x5Why-Analysis Focus
What is the 3x5Why-Root Cause Analysis?
General:
• The 5-Why Root Cause Analysis technique is a practical and proven tool for
elimination of root causes.
• Failing to address the deeply rooted seed of the problem means it will likely
recur.
The Method:
Because
• The problem-solver simply asks a Why-question approximately
Why
five times in series to analyze a certain aspect.
• Through the 3x5Why-method the root cause can be discovered…
1. in the Manufacturing process to PREVENT failures (non-conformance)
2. in the Quality test inspection process, in order to PROTECT the customer from
test escapes (non-detection), and
3. to identify/PREDICT weaknesses in the (Quality) Management or System, in
order to exclude recurrence (-> learning organization towards zero defect).
42
Naze-Naze / 3x5Why-Analysis Focus Avoid this Pattern The following sequence of Questions should not be
Naze-Naze / 3x5Why-Analysis Focus
Avoid this Pattern
The following sequence of Questions should not be followed:
43
Naze-Naze / 3x5Why-Analysis Focus Basic Solution Pattern The following sequence of Questions is recommended: 44
Naze-Naze / 3x5Why-Analysis Focus
Basic Solution Pattern
The following sequence of Questions is recommended:
44
Naze-Naze / 3x5Why-Analysis Focus Identification of System-Rootcause Purpose of 5Why-Analysis: Identification of the
Naze-Naze / 3x5Why-Analysis Focus
Identification of System-Rootcause
Purpose of 5Why-Analysis:
Identification of the individual
(1) Technical and
(2) System Root Cause
Drill Deep
Definition System Root Cause:
Organizational causes, that lead to a deviation.
Example: Missing work flows, unclear descriptions
and/or responsibilities not defined
Solution or definition of measures is up to the management
System Root Cause
Recommendation:
In the Fishbone-branch for „methods“ organizational weaknesses
can be considered.
45
Naze-Naze / 3x5Why-Analysis Focus Summary Why-Why Analysis Ask for system root causes for each technical
Naze-Naze / 3x5Why-Analysis Focus
Summary Why-Why Analysis
Ask for system root causes for
each technical root cause
non-detection:
same as above!
46
D. Templates 47
D. Templates
47
Naze-Naze / 3x5Why-Analysis Template Naze-Naze / 5Why-Basic Word-Template Corrective Action with Responsibility Date 1
Naze-Naze / 3x5Why-Analysis Template
Naze-Naze / 5Why-Basic Word-Template
Corrective Action with Responsibility
Date
1
x
5Why :
A
DD.MM.YYYY
NON-
Define Problem
CONFORMANCE
(PREVENT) ASPECT:
2 x 5Why :
B
DD.MM.YYYY
Use this path for
the specific
nonconformance
being investigated
C1
DD.MM.YYYY
3
x 5Why :
C2
DD.MM.YYYY
WHY?
NON-DETECTION
Technical
System
(PROTECT) ASPECT:
WHY?
Root Causes
Root Causes
Use this path to
Investigate why the
problem was
not detected
PREDICT ASPECT :
WHY?
Use these fields
to investigate the
systemic root cause
WHY?
WHY?
A
WHY?
WHY?
WHY?
WHY?
C1
Ref. No. (RMA, DMR, etc)
The template (word
.
or excel file) can be used as a
WHY?
B
Date
summary sheet for root cause investigation.
DD.MM.YYYY
WHY?
Product / Process
Location
Content Latest Rev Date
It is not mandatory to use exactly
Electrical component
City/ Country
DD.MM.YYYY
WHY?
C2
this form, but it might be a help in tracing back
Communicate to Customer Date:
DD.MM.YYYY
Problem Resolution Complete
Process Change Break Point Date:
DD.MM.YYYY
Implement System Change Date:
DD.MM.YYYY
the systemic root cause for
Lessons Learned:
both aspects,
non-conformance and non-detection.
48
Naze-Naze / 3x5Why-Analysis Template Define Problem: TECHNICAL SYSTEM ROOT-CAUSE ROOT-CAUSE Result Investigation
Naze-Naze / 3x5Why-Analysis Template
Define Problem:
TECHNICAL
SYSTEM
ROOT-CAUSE
ROOT-CAUSE
Result Investigation Report:
SYSTEM-ROOT CAUSE (PREDICT)
NON-CONFORMANCE (PREVENT): Use this path for the specific non-conformance being invested
Use these fields to investigate
the systemic or Management-Root Cause
Why?
Why?
Why?
Why?
Why?
NON-DETECTION (PROTECT): Use this path to investigate why the problem was not detected
Why?
Why?
Why?
Why?
Why?
Why?
Excel –template
49
Naze-Naze / 3x5Why-Analysis Template Example: Processability due to bad solderability 50
Naze-Naze / 3x5Why-Analysis Template
Example: Processability due to bad solderability
50
Naze-Naze / 3x5Why-Analysis Template Example: Weak Processability due to bad solderability (cont.) 51
Naze-Naze / 3x5Why-Analysis Template
Example: Weak Processability due to bad solderability (cont.)
51
Naze-Naze / 3x5Why-Analysis Thank you for your time. Questions / Feedback: Mail to: Patrick.LOW@st.com
Naze-Naze / 3x5Why-Analysis
Thank you for your time.
Questions / Feedback:
Mail to:
Patrick.LOW@st.com
Edmund.ER@st.com
Xiaoyang.HE@ST.COM
Zhihua.ZHANG@ST.COM
52

Centres d'intérêt liés