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  • BK 017

    Transféré par

    Mohammad Asraf Ul Haque
    8 vues1 page
    The customer writes a letter to express displeasure with long wait times at the teller counter of a bank. Over several visits, the customer has had to wait in ridiculously long lines for more than a tolerable time period. As a service industry, the bank should agree that making customers wait so long is not meeting their needs. The customer suggests the bank look at ways to shorten the wait time in order to improve service.

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    BK_017

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    The customer writes a letter to express displeasure with long wait times at the teller counter of a bank. Over several visits, the customer has had to wait in ridiculously long lines for more than a tolerable time period. As a service industry, the bank should agree that making customers wait so long is not meeting their needs. The customer suggests the bank look at ways to shorten the wait time in order to improve service.

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    Attribution Non-Commercial (BY-NC)
    Téléchargez comme DOC, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    8 vues1 page

    BK 017

    Transféré par

    Mohammad Asraf Ul Haque
    The customer writes a letter to express displeasure with long wait times at the teller counter of a bank. Over several visits, the customer has had to wait in ridiculously long lines for more than a tolerable time period. As a service industry, the bank should agree that making customers wait so long is not meeting their needs. The customer suggests the bank look at ways to shorten the wait time in order to improve service.

    Droits d'auteur :

    Attribution Non-Commercial (BY-NC)
    Téléchargez comme DOC, PDF, TXT ou lisez en ligne sur Scribd
    Signaler comme contenu inapproprié
    sur 1

    Write a letter to the bank expressing your displeasure at a bank which continually has long lines at the teller

    counter. 234, Srinivas Street Bangalore 4 April, 2005 <Recipient Address Goes Here> Hello, The past several times I have come into the bank to conduct business, I have been dismayed to find the line for the teller windows ridiculously long. It has not been unusual for me to have to wait in line for <time you've waited>. Since, ultimately, yours is a service industry, I am sure you would agree that making your customers wait over <tolerable time> is not the best way to meet their needs. I would suggest that you take a look at this situation and see what you can do about shortening the wait time in the teller line. I am sure all your customers would appreciate any efforts on your part to improve the service at <name of bank>. Thank you. Regards, Sandesh.K ] encl: <List of enclosed items

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