Customer name Mobile no. Q.1 which bank you prefer? A. Public bank B. Private bank Q.

2 which account does you has in bank? A. saving account B. current account C. other Q.3 which bank service you are availing? A. public bank B. private bank Q.4 Do you use internet banking of this bank? A. yes B. no Q.5 Do you use ATM card of this bank? A. yes B. no Q.6 Are you familiar with transaction process of this bank? A. yes B. no Q.7 Are the employee of this bank is familiar to you?

A. yes B. no Q.8 is the employee of the bank properly responds to the query? A. often B. sometimes C. rare D. never Q.9 Are you satisfied with all services which are being provided by Your bank? A. Yes B. no Q.10 do you experience any other bank service to the currently you are availing? A. yes B. no Q.11.do you have any other bank account? A. yes B. no