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This paper investigates whether there are tradeoffs between Customer Satisfaction and productivity. There are potential tradeoffs for industries as diverse as airlines, banking, education, hotels, and restaurants. A conceptual framework useful in resolving these contradictory viewpoints is developed.
This paper investigates whether there are tradeoffs between Customer Satisfaction and productivity. There are potential tradeoffs for industries as diverse as airlines, banking, education, hotels, and restaurants. A conceptual framework useful in resolving these contradictory viewpoints is developed.
Droits d'auteur :
Attribution Non-Commercial (BY-NC)
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Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd
This paper investigates whether there are tradeoffs between Customer Satisfaction and productivity. There are potential tradeoffs for industries as diverse as airlines, banking, education, hotels, and restaurants. A conceptual framework useful in resolving these contradictory viewpoints is developed.
Droits d'auteur :
Attribution Non-Commercial (BY-NC)
Formats disponibles
Téléchargez comme PDF, TXT ou lisez en ligne sur Scribd