Académique Documents
Professionnel Documents
Culture Documents
Sydney Kirsten
Alex Oanono
Liz Ronzio
Ean Williams
Situation analysis
SWOT
Strengths
Weaknesses
Boring Atmosphere Outdated Poor Branding Decline In Profits New Pricing Strategy Failed Campaign & Confusing Messaging Drive is Primarily From Coupons And Promotions/Sales Disorganization & Clutter Lack Luster Product Offerings Private Label
Affordability Diverse Offering Brand Recognition Convenient location Jonathan Adler Home/Collaboration Designer Brands For JCPenney Extra Offerings (photo center, hair salon, optical department) Positive Reputation as an Employer Sephora collaboration
Opportunities
Revamp of Locations Upgrade Technology User Generated Experience End of the Recession
Threats
Stronger Competition in the Market Martha Stewart Collaboration with Macys Expansion of Discount Super Centers
Competitive analysis
+ + + + + Bright, trendy, one-stop-shop crowded stores Wide variety of products & coupons with no expiration Cluttered Atmosphere & Only carry Home Goods Designer Lines, Sales, & Affordable Disorganized & Run-of-the-Mill Atmosphere Well Known Brands, Modern, Consistent Subpar Atmosphere & Staff as Sales People
Top Reasons for Department Store Shopping: Better Prices, Direct Mail Coupons, Friendly Staff
Better prices (79%), coupons mailed to the customers resident (54%), and friendlier staff (40%) are among the improvements and innovations that department store shoppers and most interested in.
Mintel
Mintel
Step 1
Credibility:
home goods
experience:
traditional department store offerings
passion:
low prices
Step 2
Business:
department store retail
Step 3
become the preferred alternative to home goods stores for value and quality attract a more affluent customer base without alienating core customers. re-evaluate the store, especially the clothing department
20 year vision:
be the leader in the lifestyle goods retail industry
Step 3
this vision can be palpable and exciting by:
employee training program across all departments Eliminate underperforming clothing brands reorganize the website no-questions-asked return policy for online and instore enhance optical department - collaborate with warby parker Salons - collaborate with paul mitchell neighborhood shopping experience day care Cafe Point-and-shoot shopping guns and apps
Step 4
Primary Powering Trends:
interactive entertainment home creativity & design simplicity
Step 4
Primary trend brings shopping to another level through discovery in an interactive make-believe world.
Direction of our new focus Key differentiation It is how we bring interactive entertainment into the reality of a shopping experience and into shoppers lives.
simplicity
Allows shoppers to organize the vision created by store atmospherics
Secondary Trends
authenticity miniaturization simplicity gourmet cooking design nostalgia affordable luxury home creativity mobile computing online shopping interactive entertainment
Step 4
Step 5
brandscape competitors
first: Macys second: Target Third: Bed Bath & Beyond Fourth: Kohls Fifth: Sears
Step 6
Onliness Statement
Strategy Statement
What: The only department store How: that is a miniature town Who: for homemakers Where: in the United States
Step 7
Elements To Strengthen
Step 7
The new & enhanced in-store shopping experience Name change Trained employees New logo In-store electronic shopping Pick up station Day care Partnerships across smaller departments Cafe De-clutter/simple shopping Carry-out service Gift-registry/smartphone/point-and-shoot shopping Design services Increased customer service Kitchen & bath appliances
Step 7
These elements all align because they play into the onliness statement of the interactive environment and simple shopping experience of the miniature neighborhood.
Collaborations & partners (Designers, Paul Mitchell, Warby Parker) Shoppers & Kids
experience
Step 8
Lessens the competition with destination department stores like Kohls & Target
Food suppliers
Step 9
Step 10
Our brand name is
success:
Hurting
we can change that by going back to our original name that earned our initial
James Cash Because: It is a name with history and strength and: it gives us the opportunity to create characters and themes
TRUELINE
Step 1
James Cash is a miniature town offering all of the lifestyle amenities that shoppers want in their personal lives.
TAGLINE
Step 12
AND
By focusing on the new direction of the stores design, personality and offerings.
James Cash offers an environment for families to have an interactive shopping experience and visualize potential purchases through first-hand use in their journey around town.
Step 13
Step 13
mini model homes smart phone capable shopping guns carryout service daycare hair salon - Paul Mitchell Optical department - Warby parker eating at home cafe using items in-store highly trained employees Sephora
Touchpoints:
DESIGN STUDIO
PHOTO STUDIO
CHECK OUT
KIDS TOYS
SMALL TECH & ENVIRONMENTAL ACCESSORIES
KITCHEN APPLIANCES
LIVING ROOM FURNITURE & DECOR LIVING ROOM ACCENTS & DECOR
CLOSET ORGANIZATION
BEDDING OPTIONS
FITNESS
LUGGAGE & TRAVEL PERSONAL CARE BABY FURNITURE
CURTAINS
TOWELS
LAUNDRY APPLIANCES
PET CARE
BATH APPLIANCES
DISHWARE
PICK UP DEPOT
OUTDOOR/ PATIO
MATTRESS
DAYCARE
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
URBAN
Living Room Kitchen
COLLEGE
Living Room Kitchen
BRIGHT
Living Room Kitchen
DESIGNER
Living Room Kitchen
LOUNGE AREA
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
KIDS
Living Room Kitchen
WARM
Living Room Kitchen
MINIMAL
Living Room Kitchen
STG
STG
patio STG
STG PATIO: JUNGLE GYM DOG HOUSE patio STG PATIO: BARBEQUE GRILL
The Kitchen
Step 14
Word-of-Mouth Advertising PR Promotions In Store experience Park patio installations Special occasion Block Parties Out of home Online Direct Mail Community Events
Step 14
Loyalty program
Point system
Step 14
Word-of-Mouth Macys (Parade) Bed, Bath & Beyond Advertising Target Kohls Macys PR Target (collaborations) Macys Promotions Bed, Bath & Beyond In Store experience Target (clean and fun) Macys (Window Display & flagship
Step 14
20%
25%
Television Print Online Out of Home Non Traditional Radio Direct Mail
Step 15
Eliminating lackluster products Offering trained/well-informed services and advice Clutter free environment, simplified Gadget friendly apps and tools for in-store shopping Primarily targeting females, but placing a priority on targeting the
male audience with the same needs Life-size homes Cafe Day care Credible companies: Warby Parker, Paul Mitchell, etc. Mini-homes updated with trends often Products vary with season
Step 15
We Are Going to Keep Customers Loyal through:
High performing customer service and tools No questions asked return policy well-trained employees who help customers but arent pushy up keeping the store - cleanliness, design, lighting, etc.
Step 16
James Cash is a Branded House and its going to stick around by becoming a
Step 17
White Space
this enables consumers to take a walk through their potential hometown as they shop for necessities and amenities.
James Cashs redesign will also simplify the traditional department store shopping experience, making the store a clutter free environment with a large and highly trained staff specializing within their department.
Creative Brief
Reason
JCPenney is now James Cash.
We need to portray to customers the new and improved redesign of JCPenney as well as the introduction of Jamestown, a miniature neighborhood that gives customers the opportunity to visualize and use potential purchases before checking out.
jill
We are talking to
A 34 year old mother who is constantly multitasking to
manage her chaotic household She is the glue that holds her family together A nurturing caregiver for her 8 year old twin boys and loving husband. She cherishes her quiet Sunday morning sunrises alone on the porch with the weekend newspaper and fresh cup of coffee. As a way to unwind after a typical work day, she will watch her favorite shows Desperate Housewives, Dancing with the Stars and anything airing on the Own Network.
Kick Start
Proposition
James Cash is the first interactive department store of its kind
Support
James Cash is the only department store that gives customers the opportunity to visualize and use potential purchases before checking out
Tone
Quirky.
Executions
Store Logo
Cafe Logo
The Kitchen
DESIGN STUDIO
PHOTO STUDIO
CHECK OUT
KIDS TOYS
SMALL TECH & ENVIRONMENTAL ACCESSORIES
KITCHEN APPLIANCES
LIVING ROOM FURNITURE & DECOR LIVING ROOM ACCENTS & DECOR
CLOSET ORGANIZATION
BEDDING OPTIONS
FITNESS
LUGGAGE & TRAVEL PERSONAL CARE BABY FURNITURE
CURTAINS
TOWELS
LAUNDRY APPLIANCES
PET CARE
BATH APPLIANCES
DISHWARE
PICK UP DEPOT
OUTDOOR/ PATIO
MATTRESS
DAYCARE
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
URBAN
Living Room Kitchen
COLLEGE
Living Room Kitchen
BRIGHT
Living Room Kitchen
DESIGNER
Living Room Kitchen
LOUNGE AREA
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
KIDS
Living Room Kitchen
WARM
Living Room Kitchen
MINIMAL
Living Room Kitchen
STG
STG
STG
patio STG
patio STG
STG PATIO: JUNGLE GYM DOG HOUSE patio STG PATIO: BARBEQUE GRILL
The Kitchen
11
DESIGN STUDIO PHOTO STUDIO
14
CHECK OUT
10
9
PAUL MITCHELL SALON WARBY PARKER OPTICAL
KIDS TOYS
SMALL TECH & ENVIRONMENTAL ACCESSORIES
KITCHEN APPLIANCES
LIVING ROOM FURNITURE & DECOR LIVING ROOM ACCENTS & DECOR
Floor Plan
13
DISHWARE & CUTLERY
CLOSET ORGANIZATION
TOWELS
LAUNDRY APPLIANCES
PET CARE
BATH APPLIANCES
MATTRESS
Living Room
1.The Kitchen At an entrance of the store, you see The Kitchen a bistro-style restaurant 5 7 serving a variety of food. 6 2. Seating Area Seating area for those dining at The Kitchen. Seating area is within the kitchens or patios of the mini modular home of their style choice. 3 The Kitchen 2 3. Shopping Gun/Apps 1 Shoppers have the option to pick up shopping guns here, where they can use 4. Penny Lane: Mini-Modular Homes 7 mini-modular homes in different styles are decorated according to the point and shoot capabilities to track their wish list, shopping basket, and see their theme. other options as they walk through the A bedroom, bathroom, kitchen and living room are fully furnished. Shoppers can walk through the homes and snoop around with their store/modular homes. apps/guns. 5. Day Care Shoppers can drop of their children at a safe/fun/clean day care so that children can enjoy their time so parents can shop with ease and no distractions.
PERSONAL CARE BABY FURNITURE
CURTAINS DISHWARE
PICK UP DEPOT
12
BEDDING OPTIONS
FITNESS
OUTDOOR/ PATIO
DAYCARE
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
URBAN
COLLEGE
BRIGHT
DESIGNER
LOUNGE AREA
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
KIDS
WARM
MINIMAL
Kitchen
Living Room
Kitchen
Living Room
Kitchen
Living Room
Kitchen
Living Room
Kitchen
Living Room
Kitchen
Living Room
Kitchen
STG
STG
STG
STG
patio STG
patio STG
patio STG
STG
STG
STG
patio STG
patio STG
patio STG
11
DESIGN STUDIO PHOTO STUDIO
14
CHECK OUT
10
9
PAUL MITCHELL SALON WARBY PARKER OPTICAL
KIDS TOYS
SMALL TECH & ENVIRONMENTAL ACCESSORIES
KITCHEN APPLIANCES
LIVING ROOM FURNITURE & DECOR LIVING ROOM ACCENTS & DECOR
13
DISHWARE & CUTLERY
CLOSET ORGANIZATION
TOWELS
LAUNDRY APPLIANCES
PET CARE
BATH APPLIANCES
PERSONAL CARE
BABY FURNITURE
CURTAINS
DISHWARE
PICK UP DEPOT
12
BEDDING OPTIONS
FITNESS
5 6
DAYCARE
OUTDOOR/ PATIO
MATTRESS
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
URBAN
Living Room Kitchen
COLLEGE
Living Room Kitchen
BRIGHT
Living Room Kitchen
DESIGNER
Living Room Kitchen
LOUNGE AREA
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
KIDS
Living Room Kitchen
WARM
Living Room Kitchen
MINIMAL
Living Room Kitchen
STG
STG
STG
patio STG
patio STG
STG PATIO: JUNGLE GYM DOG HOUSE patio STG PATIO: BARBEQUE GRILL
6. Shopping Aisles Instead of cluttered tables full of disorganized home goods, rows of tables will showcase 1 version of each good (eliminating the need to showcase each color of a Kitchen Aid mixer, for example. Consumers can use iPad to view other options, or use their guns/apps to scan and see more. 7. Outdoor/Patio section Full section dedicated to the items including those displayed on modular-home patios. 8. Warby Parker Optical Full service optical department, headed by the Warby Parker brand.
The Kitchen
1
9. Paul Mitchell Salon Paul Mitchell is a relatable hair-style brand that shoppers may also recognize from his own commercials. Updated hair styles in a trusting environment. 10. Sephora Currently, JC Penney already represents Sephora. This change would create a well-lit store atmosphere so customers decide against choosing to shop at the actual store, or another department store selling cosmetics. 11.Design Depot Shoppers can visit the Design Depot to seek design advice from highly trained employees. There will be design seminars often.
11
DESIGN STUDIO PHOTO STUDIO
14
CHECK OUT
10
9
PAUL MITCHELL SALON WARBY PARKER OPTICAL
KIDS TOYS
SMALL TECH & ENVIRONMENTAL ACCESSORIES
KITCHEN APPLIANCES
LIVING ROOM FURNITURE & DECOR LIVING ROOM ACCENTS & DECOR
13
DISHWARE & CUTLERY
CLOSET ORGANIZATION
TOWELS
LAUNDRY APPLIANCES
PET CARE
BATH APPLIANCES
PERSONAL CARE
BABY FURNITURE
CURTAINS
DISHWARE
PICK UP DEPOT
12
BEDDING OPTIONS
FITNESS
5 6
DAYCARE
OUTDOOR/ PATIO
MATTRESS
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
URBAN
Living Room Kitchen
COLLEGE
Living Room Kitchen
BRIGHT
Living Room Kitchen
DESIGNER
Living Room Kitchen
LOUNGE AREA
Bedroom
Bath
Bedroom
Bath
Bedroom
Bath
KIDS
Living Room Kitchen
WARM
Living Room Kitchen
MINIMAL
Living Room Kitchen
STG
STG
STG
patio STG
patio STG
STG PATIO: JUNGLE GYM DOG HOUSE patio STG PATIO: BARBEQUE GRILL
The Kitchen
1
12. Appliances A new kitchen, bath, laundry and upgraded mattress department. Shoppers can purchase larger appliances here. The shopping gun works for items in these departments as well. When customers visit mini-modular homes, they can, for example, sit on a bed, realize they love the mattress, keep track of it, and shop for it in the mattress department. 13. Pick-Up Depot Customers who used the app/gun are able to decide which items they want to purchase, right on their device. Once items are selected, a James Cash employee will meet them at the Pick Up Depot and escort them to the check out. 14. Check Out On the way to check out, customers can drop off their shopping guns. After checking out, they will have the option to be helped to their cars.
Website
The website mirrors the new store layout in two ways. First, it highlights the major sections that are featured in the store layout and draws attention to the new collaborations and those that weren't previously highlighted. Then it also addresses the seven different styles that are featured in the store (college, minimal, designer, warm, bright, kids, and college). Visitors browse the site or, search. The first way to browse, visitors can then click on the the various styles that may appeal to them to find furniture, appliances, and clothing they might like. Then they can also browse the site the traditional way through the major categories (e.g. home goods, women's clothing, optical) and then further subcategories.
Commercial
Commercial
This commercial marries the powering trends and tag line of James Cash. It shows that James Cash could have it all - all of the departments, and he could do it all too - all of his hats. It would showcase the mini-modular homes and simplified shopping experience as he walks through the store and it pans out. We would do a really big push on this commercial as an introuction to James Cash and Jimmy.
Client
JCPenney TV Spot
Title
Spot
Job #
Commercial
Daydream Realization 1
Shot 1: Woman enjoying morning as she relaxes she begins to daydream on patio.
Shot 2: In her daydream the woman sees a man in a beautiful kitchen cooking dinner.
Shot 3: Transition to the woman seeing the same man painting taking care of household repairs of her dream house like a pro.
Shot 5: Transition to the same man taking care of a room full of children with complete ease. Everyone is happy.
Shot 6: Cut back to woman coming out of daydream and James Cash is tapping her on the shoulder in a sales uniform. Pan out the woman is shown sitting on the patio section in James Cash.
Client
JCPenney TV Spot
Title Job #
Daydream Realization 1
Spot
Commercial
This commercial appeals to the target female customer who dreams of simplifying her everyday hectic lifestyle. Throughout the ad, James Cash is pampering the woman as well as taking care of the tiresome chores she must partake in everyday. The TV spot reveals to the customer the image of the redesigned store, and also brings home the message that with James Cash you can have it all.
Shot 1: Woman enjoying morning as she relaxes she begins to daydream on patio.
Shot 2: In her daydream the woman sees a man in a beautiful kitchen cooking dinner.
Shot 3: Transition to the woman seeing the same man painting taking care of household repairs of her dream house like a pro.
Shot 5: Transition to the same man taking care of a room full of children with complete ease. Everyone is happy.
Shot 6: Cut back to woman coming out of daydream and James Cash is tapping her on the shoulder in a sales uniform. Pan out the woman is shown sitting on the patio section in James Cash.
Page 1
Print Ad
This print ad is one example of many that would go with the theme of snooping allowed in James Cash. We decided to go off of the idea of snoopers who visit neighboring households to find inspiration for their own interior design. Through these ads, Jimmy Cash aims to send the message that in our stores we encourage you to come find the inspiration within Jamestown.
OOH
The Billboard goes along with the quirky tone of the campaign, giving our character James Cash even more exposure. Every hat juggled will represent one of the departments that James Cash specializes in, sending the message of the variety in home goods and services the store now has to offer.
Online ad
The illustration for the online ad is only the still box portion that is present after the full screen, pagecover animation. When the ad appears in the cycle for a visitor to the site, the row of different houses (that appears throughout this strategy) is illustrated across the page with the James Cash logo above. Then, one at a time, each of the seven houses is highlighted by turning into a color and written below is one of the seven styles that the house is associated with. As they turn into the color, the doors and/or windows open with fun little illustrated characters of the type of people that would occupy that style of house. Once, all of the house have been highlighted, "Find What Fits Your Lifestyle" appears across all of the houses, and then the copy shrinks below the houses, and "You Can Have it All" appears across all of the houses. Then the ad shrinks back down into the box ad space. This online ad highlights the various styles that James Cash offers, while solidifying the neighborhood aspect of the instore experience. It also compliments the of the other ads by driving home the main point of differentiation of James Cash that is mentioned across all of the creatives.
Radio commercial
James Claus (Jimmy mistaken for Santa Claus)
Commercial begins with Christmas/holiday sounding music Shopper: Um, excuse me, I just scanned this and it said it was $10 dollars. a Jimmy: Yes that is correct. Shopper: Well, it also said it came in 4 other colors and 3 other styles. Jimmy: And it does! Anything you wantwhich color would you like--- (shopper cuts him off mid sentence) Shopper: Amazing! Id like the rustic looking one in the Olive color, please! But hmmm. Its almost too good to be true. The only person I know of who can magically make my dream presents come true is. Oh. My. God! Are you Santa ?!! Jimmy: (laughing) You could say that Im not really--- (girl cuts him off mid sentence again) Shopper: In that case Id like a new blender, throw pillows for the couch, an end table (She continues to list off things, as the voiceover gets quieter. The Christmas music from the beginning plays again.) Jimmy voiceover: Now through December 24th we will be celebrating James Cashs Season of Celebration with holiday promotional prices and offerings. Come see Jamestowns magical transformation into a christmas wonderland, for a shopping experience the whole family can enjoy. Because during the holidays, theres only one place where You can have it all. James Cash.
"Annual Report / Fact Book." - Macy's, Inc. Macy's Inc. Web. 04 June 2012. <http://www.macysinc.com/pressroom/annualreport/>.
Works Cited
"Department Store Retailing - US - August 2012." Accessing Iwasaki Library Resources from Off Campus via. MINTEL, Aug. 2010. Web. 04 June 2012. <http:// academic.mintel.com.proxy.emerson.edu/sinatra/oxygen_academic/search_results/show>. Holthouser, Jim. "Five Most Important Features in Hotel Design for Leisure Travelers, by Jim Holthouser." Five Most Important Features in Hotel Design for Leisure Travelers, by Jim Holthouser. Web. 04 June 2012. <http://hotelexecutive.com/business_review/2341/five-most-important-features-in-hotel-design-for-leisure-travelers>. Lee, Jacalyn. "The Knot Market Intelligence Releases Results from 3rd Annual Bridal Registry Survey." The Knot Market Intelligence Releases Results from 3rd Annual Bridal Registry Survey. The Knot, 4 Jan. 2011. Web. 04 June 2012. <http://www.businesswire.com/news/home/20110104005366/en/Knot-Market-Intelligence-Releases-Results-3rdAnnual>. "Most Women Love to Be Pampered and Look Pretty." Health Education. NHSU.org. Web. 04 June 2012. <http://www.nhsu.org.uk/most-women-love-to-be-pampered-and-lookpretty>. "Personal Shopping." Topshop.com. Top Shop. Web. 4 June 2012. <http://us.topshop.com/webapp/wcs/stores/servlet/StaticPageDisplay? storeId=13052&catalogId=33060&identifier=tsus2-personal-shopper>. Rooney, Ben. "Four Keys To Apples Success." WSJ.com. Wall Street Journal, 18 Nov. 2011. Web. 04 June 2012. <http://blogs.wsj.com/tech-europe/2011/11/18/four-keys-toapples-success/>. "Students." Students. Kohls Corporation. Web. 04 June 2012. <http://www.kohlscorporation.com/InvestorRelations/students.htm>. "W Happenings: All." Starwood Hotels & Resorts. Web. 04 June 2012. <http://www.starwoodhotels.com/whotels/happenings/browse.html>.
Lauren Dizazzo
Sydney Kirsten
Alex Oanono
Liz Ronzio
Ean Williams