SUPPLY CHAIN MANAGEMENT: LOGISTICS

Metric ID Metric Name Formula KPI PCF ID

COST EFFECTIVENESS
7350 Total cost of the process "plan inbound material flow" per "plan inbound material flow" FTE 7351 Total cost of the process "plan inbound material flow" per $1,000 revenue 7352 Personnel cost of the process "plan inbound material flow" per $1,000 revenue 7353 Systems cost of the process "plan inbound material flow" per $100,000 revenue 7354 Overhead cost of the process "plan inbound material flow" per $1,000 revenue 7355 Other cost of the process "plan inbound material flow" per $1,000 revenue 7356 Outsource cost of the process "plan inbound material flow" per $1,000 revenue 7361 Total cost of the process "operate warehousing" per "operate warehousing" FTE 7362 Total cost of the process "operate warehousing" per sales order 7363 Total cost of the process "operate warehousing" per $1,000 revenue 7364 Personnel cost of the process "operate warehousing" per $1,000 revenue 7365 Systems cost of the process "operate warehousing" per $100,000 revenue 7366 Overhead cost of the process "operate warehousing" per $1,000 revenue 7367 Other cost of the process "operate warehousing" per $1,000 revenue 7368 Outsource cost of the process "operate warehousing" per $1,000 revenue 7378 Total cost of the process "operate outbound transportation" per "operate outbound transportation" FTE 7379 Total cost of the process "operate outbound transportation" per sales order 7380 Total cost of the process "operate outbound transportation" per $1,000 revenue 7381 Personnel cost of the process "operate outbound transportation" per $1,000 revenue 7382 Systems cost of the process "operate outbound transportation" per $100,000 revenue 7383 Overhead cost of the process "operate outbound transportation" per $1,000 revenue
20110427/191 Note: PCF ID = Reference Number in the PCF

191.0250f /191.0240b

191.0250f /(191.0040 * .001) 191.0250a /(191.0040 * .001) 191.0250b /(191.0040 * .00001) 191.0250c /(191.0040 * .001) 191.0250d /(191.0040 * .001) 191.0250e /(191.0040 * .001) 191.0260f /191.0240c 191.0260f /191.0420 191.0260f /(191.0040 * .001) 191.0260a /(191.0040 * .001) 191.0260b /(191.0040 * .00001) 191.0260c /(191.0040 * .001) 191.0260d /(191.0040 * .001) 191.0260e /(191.0040 * .001) 191.0270g /191.0240d 191.0270g /191.0420

10339
10339

10339

10339

10339

10339

10340

10340

10340
10340

10340

10340

10340

10340

10341

10341

191.0270g /(191.0040 * .001) 191.0270a /(191.0040 * .001) 191.0270b /(191.0040 * .00001) 191.0270c /(191.0040 * .001)

10341
10341

10341

10341

2011 APQC. ALL RIGHTS RESERVED.

SUPPLY CHAIN MANAGEMENT: LOGISTICS

Metric ID Metric Name Formula KPI PCF ID 10341

COST EFFECTIVENESS
7384 Other cost of the process "operate outbound transportation" per $1,000 revenue 7385 Outsource cost of the process "operate outbound transportation" per $1,000 revenue 7386 Freight cost of the process "operate outbound transportation" per $1,000 revenue 7391 Total cost of logistics per $1,000 revenue 7396 Cost of goods sold as a percentage of revenue 7397 Total cost of the process "operate warehousing" as a percentage of cost of goods sold 7398 Total cost of the process "operate outbound transportation" as a percentage of cost of goods sold 7405 Total cost of logistics per logistics FTE 191.0270d /(191.0040 * .001) 191.0270e /(191.0040 * .001) 191.0270f /(191.0040 * .001) 191.0210 /(191.0040 * .001) (191.0060 /191.0040) * 100 (191.0260f /191.0060) * 100

10341

10341

10219
10338 10340

(191.0270g /191.0060) * 100 191.0210 /(191.0240d + 191.0240c + 191.0240b + 191.0240a) 191.0210 /191.0420 (191.0210 / 191.0060) * 100 191.0370 /(191.0040 * .001) 191.0390 191.0220

10341

10219

7406 Total cost of logistics per sales order shipped 7407 Total cost of logistics as a percentage of cost of goods sold 7412 Inventory value per $1,000 total revenue 7429 Inventory carrying cost as a percentage of average annual inventory value 7431 Total logistics cost as a percentage of sales

10219
10219 10340

10215 18328

CYCLE TIME
7349 Customer order cycle time in days 191.0430

7360 Return processing cycle time in days 7376 Dock-to-stock cycle time for supplier deliveries in hours 7377 Pick-to-ship cycle time in hours 7410 Customer shipment to delivery cycle time (in days) 7421 Cash-to-cash cycle time in days 7422 Days sales outstanding 7430 Time to receive and prepare an order for selection

191.0330 191.0320 191.0450 191.0460 / 24 191.0070 191.0080 191.0440

10342 10340 10340

10341

10215
10216 10341

20110427/191

Note: PCF ID = Reference Number in the PCF

2011 APQC. ALL RIGHTS RESERVED.

SUPPLY CHAIN MANAGEMENT: LOGISTICS

Metric ID Metric Name Formula KPI PCF ID

PROCESS EFFICIENCY
7348 Number of FTEs in the process "define logistics strategy" per $1 billion revenue 7357 Number of FTEs in the process "plan inbound material flow" per $1 billion revenue 7358 Percentage of supplier orders delivered on time 7359 Percentage of logistics costs associated with the physical transportation, storage, or handling of returned product 7370 Number of FTEs in the process "operate warehousing" per $1 billion revenue 7371 Actual position storage utilization for your business site 7372 Inventory accuracy 7373 Order fill rate 7374 Unit fill rate 7387 Number of FTEs in the process "operate outbound transportation" per $1 billion revenue 7388 Percentage of full-load trailer/container capacity utilized per shipment 7389 Percentage of orders expedited 7390 Expedited costs as a percentage of total logistics costs 7392 Number of FTEs in the logistics function per $1 billion revenue 191.0240a /(191.0040 * .000000001) 191.0240b /(191.0040 * .000000001) 191.0310 191.0350

10339
10341 10342

191.0240c /(191.0040 * .000000001) 191.0410 191.0400 191.0480 191.0490 191.0240d /(191.0040 * .000000001) 191.0550 191.0560 191.0570 (191.0240d + 191.0240c + 191.0240b + 191.0240a) / (191.0040 * .000000001) 191.0500 191.0470 191.0530 191.0540 191.0360

10340
10340

10340 10340
10340

10341
10341

10341 10341

10219

7393 Percentage of sales orders delivered on time 7394 Perfect order performance 7395 Annual value of sales order line items not fulfilled due to production capacity or stockouts as a percentage of revenue 7399 Percentage of sales orders shipped as part of full-load shipments 7404 Percentage returned product (by value) flowing through the same logistics network as primary products (as opposed to an independent returns channel) 7408 Cost of damaged product as a percentage of sales 7414 Perfect condition rate 7415 Accurate documentation rate 7416 Value of returned products as a percentage of annual sales
20110427/191 Note: PCF ID = Reference Number in the PCF

10341

10341
10219

10341 10342

191.0230 191.0510 191.0520 191.0340

10340 10341 10341 10342

2011 APQC. ALL RIGHTS RESERVED.

SUPPLY CHAIN MANAGEMENT: LOGISTICS

Metric ID Metric Name Formula KPI PCF ID 10215

PROCESS EFFICIENCY
7423 Average monthly national forecast error measured by the mean absolute percentage error (MAPE) 7424 Average monthly shipping location forecast error measured by the mean absolute percentage error (MAPE) 7425 Average monthly product family forecast error measured by the mean absolute percentage error (MAPE) 7426 Total annual inventory turns 7427 Finished goods inventory turns 7428 Raw material inventory turns 191.0300a 191.0300b 191.0300c 191.0380a 191.0380b 191.0380c

10215

10215

10216 10304 10216

STAFF PRODUCTIVITY
7369 Number of annual sales orders filled per "operate warehousing" FTE 191.0420 /191.0240c

SUPPLEMENTAL INFORMATION
7403 Premium freight charges as a percentage of total freight charges 191.0580

7417 "Define logistics strategy" FTEs as a percentage of Logistics FTEs

(191.0240a /(191.0240a + 191.0240b + 191.0240c + 191.0240d)) *100 (191.0240b /(191.0240a + 191.0240b + 191.0240c + 191.0240d)) *100 (191.0240c /(191.0240a + 191.0240b + 191.0240c + 191.0240d)) *100 (191.0240d /(191.0240a + 191.0240b + 191.0240c + 191.0240d)) *100

10219

7418 "Plan inbound material flow" FTEs as a percentage of Logistics FTEs 7419 "Operate warehousing" FTEs as a percentage of Logistics FTEs

10219

10219

7420 "Operate outbound transportation" FTEs as a percentage of Logistics FTEs

10219

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20110427/191

Note: PCF ID = Reference Number in the PCF

2011 APQC. ALL RIGHTS RESERVED.