A PROJECT ROPORT ON STRESS MANAGEMENT AMONG EMPLOYEES BIZMAX INFOMEDIA PVT. LTD.

SUBMTTED IN PARTIAL FULFILLMENT OF THE COURSE REQUIREMENT OF POST GRADUATE DIPLOMA IN MANAGEMENT

Submitted by: Dabloo Kumar DSBSPGDMH1002

External Guide: Swetha (HR MANAGER)

Internal Guide: Prof.K.N.Jahanvi (FACULTY OF DSBS)

FEBRUARY-MARCH 2012

DAYANANDA SAGAR BUSINESS SCHOOL, SHAVIGE MALLESWARA HILLS, KUMARSWAMY LAYOUT BANGALORE 56007

Guide Certification

This is to certify that the report titled A project report on stress management among employees of Bizmax Infomedia Pvt. Ltd. has been prepared under my guidance and supervision. The report is submitted in partial fulfilment of the requirement for the award of Post Graduate Diploma in Management (Approved by AICTE) by Dabloo Kumar , Reg No DSBSPGDMH1002 and this report / study has not formed a basis for the award of any degree or diploma in any university / institution.

Place Date

.... Guide Name

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Designation

Student Declaration

I hereby declare that the report/ study titled A project report on stress management among employees Bizmax Infomedia Pvt. Ltd. prepared under the guidance of Miss

Swetha (HR MANAGER), and Prof. K.N.Jahanvi submitted in partial fulfillment of the requirement for the award of Post Graduates Diploma in Management (AICTE) in Dayananda Sagar Business School is my original work and has not been submitted for the award of any other degree/ diploma in any university / institution.

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....

Date

Name of the Student Signature

STUDENT ACKNOWLEDGEMENT

The project of this magnitude would not have been completed singly. Firstly I want to give my hearty thanks to all mighty who made the world and me also. There are many other people without whom the completion of the project would not have been possible. Some have contributed towards this directly while other have provided indirectly. It gives me immense pleasure to thank Mrs.. Swetha (HR Manager) providing me Dissertation training in his Company and giving me a chance to have the experience of actual work.

Chapter No.

Particulars

Page No.

Chapter I Chapter II Chapter III Chapter IV Chapter V Chapter VI Chapter VII

INTRODUCTION OF THE ORGANISATION RESEARCH DESIGN PROFILE OF THE RESPONDENTS DATA ANALYSIS FINDING AND RECCOMENDATIONS CONCLUSION BIBLIOGRAPHY / REFRENCE

CHAPTER-I INTRODUCTION OF THE ORGANISATION

INTRODUCTION TO STRESS

Definition:

Hans Selye was one of the founding fathers of stress research. His view in 1956 was that stress is not necessarily something bad it all depends on how you take it. The stress of exhilarating, creative successful work is beneficial, while that of failure, humiliation or infection is detrimental. Selye believed that the biochemical effects of stress would be experienced irrespective of whether the situation was positive or negative. Since then, a great deal of further research has been conducted, and ideas have moved on. Stress is now viewed as a "bad thing", with a range of harmful biochemical and long-term effects. These effects have rarely been observed in positive situations. The most commonly accepted definition of stress (mainly attributed to Richard S Lazarus) is that stress is a condition or feeling experienced when a person perceives that demands exceed the personal and social resources the individual is able to mobilize. In short, it's what we feel when we think we've lost control of events. This is the main definition used by this section of Mind Tools, although we also recognize that there is an intertwined instinctive stress response to unexpected events. The stress response inside us is therefore part instinct and part to do with the way we think.The types of stress are as follows Mechanical

Stress (physics), the average amount of force exerted per unit area. Yield stress, the stress at which a material begins to deform plastically. Compressive stress, the stress applied to materials resulting in their compaction.

Biological

Stress (biological), physiological or psychological stress; some types include:

o o o

Chronic stress, persistent stress which can lead to illness and mental disorder Eustress, positive stress that can lead to improved long-term functioning Workplace stress, stress caused by employment

Music

Accent (music). Stress (band), an early '80s melodic rock band from San Diego. Stress (punk band), an early '80s punk rock band from Athens. Stress (Neo-Psychedelic band), from the late 1980's. Stress, a song by the French band Justice on their debut album

Other

Stress (game), card game

Stress (linguistics), phonological use of prominence in language Good stress v/s Bad stress: Stress has often been misunderstood to be negative, with few people acknowledging the importance and usefulness of positive stress. In our everyday lives, stress is everywhere and definitely unavoidable; hence our emphasis should be on differentiating between what is good stress, and what is bad. This will help us to learn to cope with negative stress, and harness the power of positive stress to help us achieve more. There are 4 main categories of stress, namely eustress, distress, hyper stress and hypo stress. Negative stress can cause many physical and psychological problems, whilst positive stress can be very helpful for us. Heres how we differentiate between them. Eustress: this is a positive form of stress, which prepares your mind and body for the imminent challenges that it has perceived. Eustress is a natural physical reaction by your body which increases blood flow to your muscles, resulting in a higher heart rate. Athletes before a

competition or perhaps a manager before a major presentation would do well with eustress, allowing them to derive the inspiration and strength that is needed.

Distress We are familiar with this word, and know that it is a negative form of stress. This occurs when the mind and body is unable to cope with changes, and usually occurs when there are deviations from the norm. They can be categorized into acute stress and chronic stress. Acute stress is intense, but does not last for long. On the other hand, chronic stress persists over a long period of time. Trigger events for distress can be a change in job scope or routine that the person is unable to handle or cope with. Hyperstress This is another form of negative stress that occurs when the individual is unable to cope with the workload. Examples include highly stressful jobs, which require longer working hours than the individual can handle. If you suspect that you are suffering from hyper stress, you are likely to have sudden emotional breakdowns over insignificant issues, the proverbial straws that broke the camels back. It is important for you to recognize that your body needs a break, or you may end up with severe and chronic physical and psychological reactions. Hypostress Lastly, hypo stress occurs when a person has nothing to do with his time and feels constantly bored and unmotivated. This is due to an insufficient amount of stress; hence some stress is inevitable and helpful to us. Companies should avoid having workers who experience hypo stress as this will cause productivity and mindfulness to fall. If the job scope is boring and repetitive, it would be a good idea to implement some form of job rotation so that there is always something new to learn. The types of stress are named as eustress and distress. Distress is the most

commonly-referred to type of stress, having negative implications, whereas eustress is a positive form of stress, usually related to desirable events in person's life. Both can be equally taxing on the body, and are cumulative in nature, depending on a person's way of adapting to a change that has caused it.

Stress Management
Stress management is the need of the hour. However hard we try to go beyond a stress situation, life seems to find new ways of stressing us out and plaguing us with anxiety attacks. Moreover, be it our anxiety, mind-body exhaustion or our erring attitudes, we tend to overlook causes of stress and the conditions triggered by those. In such unsettling moments we often forget that stressors, if not escapable, are fairly manageable and treatable. Stress, either quick or constant, can induce risky body-mind disorders. Immediate disorders such as dizzy spells, anxiety attacks, tension, sleeplessness, nervousness and muscle cramps can all result in chronic health problems. They may also affect our immune, cardiovascular and nervous systems and lead individuals to habitual addictions, which are inter-linked with stress. Like "stress reactions", "relaxation responses" and stress management techniques are some of the body's important built-in response systems. As a relaxation response the body tries to get back balance in its homeostasis. Some hormones released during the 'fight or flight' situation prompt the body to replace the lost carbohydrates and fats, and restore the energy level. The knotted nerves, tightened muscles and an exhausted mind crave for looseness. Unfortunately, today, we don't get relaxing and soothing situations without asking. To be relaxed we have to strive to create such situations.

Workplace Stress Workplace stress is the harmful physical and emotional response that occurs when there is a poor match between job demands and the capabilities, resources, or needs of the worker. Stress-related disorders encompass a broad array of conditions, including psychological disorders (e.g., depression, anxiety, post-traumatic stress disorder) and other types of emotional strain (e.g., dissatisfaction, fatigue, tension, etc.), maladaptive behaviors (e.g., aggression, substance abuse), and cognitive impairment (e.g., concentration and memory problems). In turn, these conditions may lead to poor work performance or even injury. Job stress is also associated with various biological reactions that may lead ultimately to compromised health, such as cardiovascular disease. Stress is a prevalent and costly problem in today's workplace. About one-third of workers report high levels of stress. One-quarter of employees view their jobs as the number one stressor in their lives. Three-quarters of employees believe the worker has more on-the-job

stress than a generation ago. Evidence also suggests that stress is the major cause of turnover in organizations. Positive Thinking & Opportunity Seeking By now, you should already be feeling more positive. The final step is to prepare rational, positive thoughts and affirmations to counter any remaining negativity. It can also be useful to look at the situation and see if there are any useful opportunities that are offered by it. By basing your affirmations on the clear, rational assessments of facts that you made using Rational Thinking, you can use them to undo the damage that negative thinking may have done to your self-confidence. Tip: Your affirmations will be strongest if they are specific, are expressed in the present tense and have strong emotional content. Continuing the examples above, positive affirmations might be:

Problems during practice: "I have learned from my rehearsals. This has put me in a position where I can deliver a great performance. I am going to perform well and enjoy the event."

Worries about performance: "I have prepared well and rehearsed thoroughly. I am well positioned to give an excellent performance."

Problems issues outside your control: "I have thought through everything that might reasonably happen and have planned how I can handle all likely contingencies. I am very well placed to react flexibly to events."

Worry about other people's reaction: "Fair people will react well to a good performance. I will rise above any unfair criticism in a mature and professional way."

If appropriate, write these affirmations down on your worksheet so that you can use them when you need them.

Company Profile About Bizmax We have been putting our experiences to work since 2006, earning an award-winning status for effectiveness in designing, developing, maintaining, and promoting results-driven websites Bizmax Infomedia started out as a project among friends that quickly escalated into a business venture. Since the earliest days, our mission has always been to deliver solutions that significantly improve our clients business success. We thrive on the challenge of working with all kinds of business specifications. Our in-house team of IT certified website programmers, designers, Internet marketers, project managers, consultants, copywriters, and quality assurance personnel are focused on realizing our clients' e-business goals. As a result, our clients' businesses thrive with smart and powerful website solutions. Why Bizmax e make it our business to understand your enterprise and its direction, the complexities of your trade, your processes and operating philosophy and your priorities. This way we can offer you technology solutions that provide business value and are tailor-made for your business needs Web Designing a professional Indian Web Design Company, Web Development Company, located in Bangalore, India; providing custom website designing & development services in website designing, website development, website maintenance, website redesigning, web promotion, flash presentations, e-commerce web development, intranet application development and portals development from Bangalore, India. Software Solution We provide experienced dedicated Application Development teams, combining business and industry knowledge with technology, who work closely with clients to develop comprehensive solutions. Our skill set includes html, .NET, flash and XML programming

and turnkey web development, Shopping Cart - E-Commerce Solutions, Content Management System, SMS Integrations, and ERP Solutions for small scale business entrepreneurs Advertising Solution In this changing business climate, we understand that online advertising is more than just putting information on the Internet, it is advertising! Like other forms of advertising, our portal Bizmax.in has the ability to attract potential customers or have them surf to your competitor. Do you know everything you need to know about your audience? What if you could generate more revenue simply by forecasting smarter? We have been putting our experiences to work since 2006, earning an award-winning status for effectiveness in designing, developing, maintaining, and promoting results-driven websites. Malnad Technologies started out as a project among friends that quickly escalated into a business venture. Since the earliest days, our mission has always been to deliver solutions that significantly improve our clients business success. Our company name was chosen for its guidance and platform from the college which we got graduated.

We thrive on the challenge of working with all kinds of business specifications. Our in-house team of IT certified website programmers, designers, Internet marketers, project managers, consultants, copywriters, and quality assurance personnel are focused on realizing our clients' e-business goals. As a result, our clients' businesses thrive with smart and powerful website solutions. OUR FEATURES

New Domain Email Id's - 9 Control Panel Hosting Space (Unlimited) Database Space (Unlimited)

Write Review (User Features)

Get e-mail Enqiry (From Users) Get Reffered to Other Users (From Users) Publish Your Company Logo (From Control Panel) Change Your Listing Information (From Control Panel) Update Your Keywords (Business Categories/Classifications) Send Unlimited SMS (One at a Time) View Sent SMS any Time Create SMS Templates (According to your Need) Create Your Phone Book (Clients / Persenal / Others) Download Mobile Wall Paper(To Your PC and Upload) Send e-Cards (to Clients / Family and Friends) Create Address Directory (Clients / Relatives / Employees)

BRANCHES

We are available in three major cities Bangalore(head branch) Coimbature Mysore

CHAPTER -II RESEARCH METHODOLOGY

Objective of Study:
To find out the reasons why employees are stressed. To learn the impacts of stress among the employees. To find out the effects of stressed employees on the productivity.

To know about how stress become a major problem of job dissatisfaction.

Research Methodology of the Study:

The title of the study is A project report on stress management among employees of Bizmax Infomedia Pvt Ltd . The system of collection data for research projects is known as research methodology .The data may be collected for either theoretical or practical research for example management research may be strategically conceptualized along with operational planning methods and change management Research methodology is a systematic observation.

Type of Research: Descriptive research

Descriptive research is also called Statistical Research. The main goal of this type of research is to describe the data and characteristics about what is being studied. The idea behind this type of research is to study frequencies, averages, and other statistical calculations. Although this research is highly accurate, it does not gather the causes behind a situation. Descriptive research is mainly done when a researcher wants to gain a better understanding of a topic. It is quantitative and uses surveys and panels and also the use of probability sampling.

Exploratory research
Exploratory research is conducted into an issue or problem where there are few or no earlier studies to refer to. The focus is on gaining insights and familiarity for later investigation. Secondly, descriptive research describes phenomena as they exist. Here data is often quantitative and statistics applied.

In this project I used exploratory type of research. Because this research I am exploring the stress related problems at workplace.

Methods of data collection:

1) Primary data 2) Secondary data

Primary data collection:

Primary data is the data which is collected by the researcher directly from his own observations and experiences. For example, if the researcher conducts a survey for the collected of data then it is known as primary data Primary data can be collected by three methods: A) Observation b) Experiment c) Survey But here, only survey method of data collection is preferred which is very suitable to reach the objective of project. Research instrument

Printed questionnaire was used as the research instrument to collect the required information. Area of survey: sample size : 35

Secondary data collection:

Secondary data is data that has already been collected and collated by somebody for some reason other than the current study. It can be used to get a new perspective on the current study, to supplement or compare the work or to use parts of it, as another study may prove costly and time consuming .Secondary data are collected by

1) Websites 2) Newspapers 3) Journals 4) Magazines

CHAPTER-III Profile of the Respondents

NAME OF THE EMPLOYEES 1. Rohit Kumar 2. Ganesh Dubey 3. Gaurav Kumar Gautam 4. Abhishek Kumar 5. Joginder Singh 6. Neha Arun 7. Dabloo Kumar 8. Sanjeev Kumar 9. Afzal Imam 10.

DESIGNATION Business Development Executive

CHAPTER-IV
Data analysis and Interpretation

1. Are you satisfied with the performance you give at your work?

No. of Respondents YES NO 27 8

% 77 23

120

100

80 % No. of Respondents 40

60

20

0 YES NO

Interpretation From the diagram it is clear that 77 % of the employees are satisfied with the performance they give in the work while 23 % of the employees are not satisfied.

2. Do you think that you are suffering from depression?

No. of Respondents YES NO 7 28

% 20 80

No. of Respondents

YES No

Interpretation

20 % of the employee feel that they are suffering from depression while 80 % of the employee feel that that they are free from the depression

3. Do you worry about your colleague's opinion about you?

No. of Respondents YES NO 9 26

% 26 74

100 90 80 70 60 50 40 30 20 10 0 YES NO % No. of Respondents

Interpretation

26% of the employees worry about their colleagues opinion about them while 74% of the employees are not concern with the opinion about their colleague.

4. Do you discuss your problem with your spouse or friend or any other close to you?

No. of Respondents YES NO 32 3

% 91 9

100 90 80 70 60 50 40 30 20 10 0 YES NO No. of Respondents %

Interpretation

91% of the employees of the Bizmax Infomedia Pvt. Ltd. discuss their problem and share their feelings with their spouse or friends or others while 9 % of the employee is not concerned with it.

5. Do you work more than 8 hours?

No. of Respondents YES NO 31 4

% 89 11

100 90 80 70 60 50 40 30 20 10 0 YES NO Series 1 %

Interpretation

89% of the employees work for more than 8 hours which is the starting point of the stress while 11 % of the employees dont work for more than 8 hours.

6. You have an important function at your home and your boss asks to give a 4 hour over time, what will be your response?

No. of Respondents YES NO NO RESPONSE 14 19 2

% 40 50 6

50 45 40 35 30 25 20 15 10 5 0 YES NO NO RESPONSE No. of Respondents %

Interpretation

40 % of the employees are proved to be work dedicated and they are ready to miss the important function at their house while 54 % of the employees said no and 6 % of the employee did not gave any answer.

7. Do you regularly spend time for entertainment?

No. of Respondents YES NO 20 15

% 57 43

NO

No. of Respondents %

YES

20

40

60

80

100

Interpretation

57% of the employee spent regular time on entertainment which helps us to remain stress free while 43 % of the employees dont do that.

8. Do you get tensed at your non achievement of your target?

No. of Respondents YES NO 25 10

% 71 29

No. of Respondents

YES NO

Interpretation

71% of the employees get tensed at the non achievement of the target while 29 % of the employees work casually.

9. Do you ready for work if you will not achieve your target company will not give you salary?

No. of Respondents YES NO 30 5

% 85 15

No. of Respondents

YES No

Interpretation

85% of the employees says no we cant work without salary while 15 % of the employees says we will try our level best to achieve the target.

CHAPTER-V Findings & Suggestion

FINDINGS

 From the diagram it is clear that 77 % of the employees are satisfied with the performance they give in the work while 23 % of the employees are not satisfied. 20 % of the employee feel that they are suffering from depression while 80 % of the employee feel that that they are free from the depression 26% of the employees worry about their colleagues opinion about them while 74% of the employees are not concern with the opinion about their colleague. 91% of the employees of the Bizmax Infomedia Pvt. Ltd. discuss their problem and share their feelings with their spouse or friends or others while 9 % of the employee is not concerned with it. 89% of the employees work for more than 8 hours which is the starting point of the stress while 11 % of the employees dont work for more than 8 hours. 40 % of the employees are proved to be work dedicated and they are ready to miss the important function at their house while 54 % of the employees said no and 6 % of the employee did not give any answer.
57% of the employee spent regular time on entertainment which helps us to remain stress free while 43 % of the employees dont do that.

71% of the employees get tensed at the non achievement of the target while 29 % of the employees work casually. 85% of the employees says no we cant work without salary while 15 % of the employees says we will try our level best to achieve the target.