MIS Chapter 01

Chapter No 1
Management Information Systems
Batch 2010
Introduction
Compiled By: Muzammil Ahmad Khan Muhammad Kashif Shaikh
Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

HS-107 : Management Information Systems
Course Objectives:
Upon successful completion of this course, the student will be able to: Understand the role of Information Systems (IS) in organizations. Understand how Information Systems (IS) can be used to create competitive advantages for businesses.
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Sir Syed University of Engineering and Technology
Chapter No 1

Batch 2010
HS-107 :
Course Objectives:
Understand the key elements associated with designing Information Systems (IS). Understand the key elements associated with planning and managing Information Systems (IS).
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HS-107 : Management Information Systems
Prerequisites:
Familiarity with basic computer devices and terminologies.
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Chapter No 1

MIS Books
Text Book
Batch 2010
1.
Management Information System, 8th Edition

By: James A. O' Brien , George Marakas
Reference Books
1. 2. Management Information System, 9th Edition
By: Kenneth C. Laudon, Jane P. Laudon
Introduction to Information Systems: Supporting and Transforming Business

By: Rainer, Turban, Potter, 1st Edition
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Marks Distribution
Mid Term Assignment + Class Performance + Quiz + Presentation + Report Semester Final Paper Total Marks ________ ________ ________ ________ 15 5 80 100
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Marks Distribution [ Sessional ]
Batch 2010
Class Test Assignment Class Presentation Project Total Points
______________ ______________ ______________ ______________ ______________
10 Points 10 Points 15 Points 15 Points 50 Points
Performance Bonus
______________ 10 Points
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MIS Website
http://www.ssuet.edu.pk/courses/hs107/mis http://taimoor/hs107/mis
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Chapter No 1

Course Instructors
Batch 2010
Muhammad Kashif Shaikh mkshaikh@ssuet.edu.pk Assistant Professor, CED Room No: BS-04 Section A, D, F (Computer, Batch 2010)
Muzammil Ahmad Khan muzammil.ssuet@yahoo.com Assistant Professor, CED Room No: BS-04 Section B, C, E (Computer, Batch 2010)
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Project
Comprehensive study of Information Systems of an Organization. Organization Overview Organizational Hierarchy Main business function of the organization Analysis of IT Department Role/Activities Resources Illustration of Computer based Information System System Development Life Cycle Analysis of other business System Sales, Marketing, Supply Chain, Accounts, HR How IT interact with other business system? DFD of main business function and IS Gantt chart and PERT chart Identification of problems/weaknesses in the existing system Suggestions and Recommendations Conclusion
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Chapter No 1

Course Outline
Batch 2010
Module 1: Introduction
Chapter 1: Chapter 2:
Foundations of IS in Business Competing with Information Technology
Module 2: Hard and Soft Aspect

Chapter 3: Chapter 4: Chapter 5: Chapter 6:
Computer Hardware Computer Software Data Resource Management Telecommunications and Networks
Module 3: E-Business
Chapter 7: Chapter 10:
Electronic Business Systems Decision Support Systems

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Module 4: IT in Business
Chapter 11: Chapter 12: Developing Business/IT Strategies Developing Business/IT Solutions
Module 5: Special Topics

Data Flow Diagram PERT and GANTT Chart
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Chapter No 1
Batch 2010
Management Information Systems Chapter
1
Foundations of Information Systems in Business
Compiled By: Muzammil Ahmad Khan & Muhammad Kashif Shaikh

Learning Objectives
1. Understand the concept of a system and how it relates to information systems 2. Explain why knowledge of information systems is important for business professionals
Identify five areas of information systems knowledge needed
3. Give examples to illustrate how business applications of information systems can support a firms
Business processes Managerial decision making Strategies for competitive advantage
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Learning Objectives
Batch 2010
4. Provide examples of information systems from your experiences with business organizations in the real world 5. Identify challenges that a business manager might face in managing the successful, ethical development and use of information technology 6. Provide examples of the components of real world information systems 7. Become familiar with the myriad of career opportunities in information systems
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Foundation Concepts
Why study information systems and information technology?
Vital component of successful businesses Helps businesses expand and compete Improves efficiency and effectiveness of business processes Facilitates managerial decision making and workgroup collaboration
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What is a System?
A set of interrelated components With a clearly defined boundary Working together To achieve a common set of objectives
Batch 2010
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What is an Information System?
An organized combination of
People Hardware and software Communication networks Data resources Policies and procedures
This system
Stores, retrieves, transforms, and disseminates information in an organization
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Chapter No 1

Information Technologies
Batch 2010
Information Systems
All the components and resources necessary to deliver information and functions to the organization Could be paper based
Information Technologies
Hardware, software, networking, data management
Our focus will be on computer-based information systems (CBIS)

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What Should Business Professionals Know?
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Chapter No 1
Batch 2010
Fundamental Roles of IS in Business
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Trends in Information Systems
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Chapter No 1

What is E-Business?
Batch 2010
Using Internet technologies to empower

Business processes Electronic commerce Collaboration within a company Collaboration with customers, suppliers, and other business stakeholders
In essence, an online exchange of value
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How E-Business is Being Used
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E-Business Use
Batch 2010
Reengineering
Internal business processes
Enterprise collaboration systems

Support communications, coordination and coordination among teams and work groups
Electronic commerce
Buying, selling, marketing, and servicing of products and services over networks
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Types of Information Systems
Operations Support Systems
Efficiently process business transactions Control industrial processes Support communication and collaboration Update corporate databases
Management Support Systems

Provide information as reports and displays Give direct computer support to managers during decision-making
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Purposes of Information Systems
Batch 2010
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Operations Support Systems
What do they do?
Efficiently process business transactions Control industrial processes Support communications and collaboration Update corporate databases
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Batch 2010
Types of Operations Support Systems

Transaction Processing Systems
Record and process business transactions Examples: sales processing, inventory systems, accounting systems
Process Control Systems

Monitor and control physical processes Example: using sensors to monitor chemical processes in a petroleum refinery
Enterprise Collaboration Systems

Enhance team and workgroup communication Examples: email, video conferencing
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Two Ways to Process Transactions
Batch Processing
Accumulate transactions over time and process periodically Example: a bank processes all checks received in a batch at night
Online Processing
Process transactions immediately Example: a bank processes an ATM withdrawal immediately
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Chapter No 1

Management Support Systems
Batch 2010
What do they do?

Provide information and support for effective decision making by managers
Management information systems Decision support systems Executive information systems
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Types of Management Support Systems
Management Information Systems (MIS)
Reports and displays Example: daily sales analysis reports
Decision Support Systems (DSS)

Interactive and ad hoc support Example: a what-if analysis to determine where to spend advertising dollars
Executive Information Systems (EIS)

Critical information for executives and managers Example: easy access to actions of competitors
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Chapter No 1

Other Information Systems
Batch 2010
Expert Systems
Provide expert advice Example: credit application advisor
Knowledge Management Systems

Support creation, organization, and dissemination of business knowledge throughout company Example: intranet access to best business practices
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Other Information Systems
Strategic Information Systems
Help get a strategic advantage over customer Examples: shipment tracking, e-commerce Web systems
Functional Business Systems

Focus on operational and managerial applications of basic business functions Examples: accounting, finance, or marketing
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Chapter No 1

IT Challenges and Opportunities
Batch 2010
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Measuring IT Success
Efficiency
Minimize cost, time, and use of information resources
Effectiveness
Support business strategies Enable business processes Enhance organizational structure and culture Increase customer and business value
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Chapter No 1

Developing IS Solutions
Batch 2010
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Challenges and Ethics of IT
Application of IT
Customer relationship management Human resources management Business intelligence systems
Potential Harm
Infringements on privacy Inaccurate information Collusion
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Chapter No 1

Challenges and Ethics of IT
Batch 2010
Potential Risks
Consumer boycotts Work stoppages Government intervention
Possible Responses
Codes of ethics Incentives Certification
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Ethical Responsibilities
What uses of IT might be considered improper or harmful to other individuals or society? What is the proper business use of the Internet or a companys IT resources? How can you protect yourself from computer crime?
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Chapter No 1

IT Careers
Batch 2010
Economic downturns have affected all job sectors, including IT Rising labor costs are pushing jobs to India, the Middle East, and Asia-Pacific countries However, IT employment opportunities are strong, with new jobs emerging daily Shortages of IT personnel are frequent The long-term job outlook is positive and exciting
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IT Careers
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Chapter No 1

IT Careers
Batch 2010
Job increases will be driven by

Rapid growth in computer system design and related services The need to backfill positions Information sharing and client/server environments The need for those with problem-solving skills Falling hardware and software prices, which will fuel expanded computerization of operations
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The IS Function
The IS function is
A major functional area of business An important contributor to operational efficiency, employee productivity, morale, customer service and satisfaction A major source of information and support for decision making A vital ingredient in developing competitive products and services in the global marketplace A dynamic and challenging career opportunity A key component of todays networked business
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Chapter No 1

System Concepts: A Foundation
Batch 2010
System concepts help us understand

Technology: hardware, software, data management, telecommunications networks Applications: to support inter-connected information systems Development: developing ways to use information technology includes designing the basic components of information systems Management: emphasizes the quality, strategic business value, and security of an organizations information systems
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What is a System?
A system is
A set of interrelated components With a clearly defined boundary Working together To achieve a common set of objectives By accepting inputs and producing outputs In an organized transformation process
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Chapter No 1

Basic Functions of a System
Batch 2010
Input
Capturing and assembling elements that enter the system to be processed
Processing
Transformation process that converts input into output
Output
Transferring transformed elements to their ultimate destination
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Cybernetic System
All systems have input, processing, and output A cybernetic system, a self-monitoring, self-regulating system, adds feedback and control:
Feedback is data about the performance of a system Control involves monitoring and evaluating feedback to determine whether a system is moving toward the achievement of its goal
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A Cybernetic System
Batch 2010
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A Business as a System
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Chapter No 1

Other System Characteristics
Batch 2010
If a system is one of the components of a larger system, it is a subsystem

The larger system is an environment
Several systems may share the same environment

Some may be connected via a shared boundary, or interface
Types of systems
Open Adaptive
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Components of an IS
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Chapter No 1

Information System Resources
Batch 2010
People Resources
Specialists End users
Hardware Resources
Machines Media
Software Resources
Programs Procedures
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Information System Resources
Data Resources
Product descriptions, customer records, employee files, inventory databases
Network Resources
Communications media, communications processors, network access and control software
Information Resources
Management reports and business documents using text and graphics displays, audio responses, and paper forms
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Chapter No 1

Data Versus Information
Batch 2010
Data are raw facts about physical phenomena or business transactions Information is data that has been converted into meaningful and useful context for end users Examples:
Sales data is names, quantities, and dollar amounts Sales information is amount of sales by product type, sales territory, or salesperson
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IS Activities
Input of data resources
Data entry activities
Processing of data into information

Calculations, comparisons, sorting, and so on
Output of information products

Messages, reports, forms, graphic images
Storage of data resources

Data elements and databases
Control of system performance

Monitoring and evaluating feedback
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Chapter No 1

Recognizing Information Systems
Batch 2010
Business professionals should be able to look at an information system and identify

The people, hardware, software, data, and network resources they use The type of information products they produce The way they perform input, processing, output, storage, and control activities
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MIS Chapter 01

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Chapter No 1

Management Information Systems

Management Information Systems

Compiled By: Muzammil Ahmad Khan Muhammad Kashif Shaikh

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

Sir Syed University of Engineering and Technology

Management Information Systems

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

Sir Syed University of Engineering and Technology

Management Information Systems

Management Information System, 8th Edition

Introduction to Information Systems: Supporting and Transforming Business

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

Sir Syed University of Engineering and Technology

Management Information Systems

Class Test Assignment Class Presentation Project Total Points

______________ ______________ ______________ ______________ ______________

10 Points 10 Points 15 Points 15 Points 50 Points

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

Sir Syed University of Engineering and Technology

Management Information Systems

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

Sir Syed University of Engineering and Technology

Management Information Systems

Foundations of IS in Business Competing with Information Technology

Module 2: Hard and Soft Aspect

Electronic Business Systems Decision Support Systems

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

Module 5: Special Topics

Sir Syed University of Engineering and Technology

Management Information Systems

Management Information Systems Chapter

Compiled By: Muzammil Ahmad Khan & Muhammad Kashif Shaikh

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

Sir Syed University of Engineering and Technology

Management Information Systems

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

Sir Syed University of Engineering and Technology

Management Information Systems

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

Sir Syed University of Engineering and Technology

Management Information Systems

Our focus will be on computer-based information systems (CBIS)

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

Sir Syed University of Engineering and Technology

Management Information Systems

Fundamental Roles of IS in Business

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

Sir Syed University of Engineering and Technology

Management Information Systems

Using Internet technologies to empower

In essence, an online exchange of value

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

Sir Syed University of Engineering and Technology

Management Information Systems

Enterprise collaboration systems

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

Management Support Systems

Sir Syed University of Engineering and Technology

Management Information Systems

Compiled By: Muzammil Ahmad Khan and Kashif Shaikh

Sir Syed University of Engineering and Technology

Management Information Systems

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