Interconnect Billing Manual

Interconnect Billing Manual
Interconnec t Billing Manual

Scope: Domestic, System Billing
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Contents
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WiththeadventofTelecomderegulationinthecountryPakistan TelecommunicationAuthorityawardedvarioustypesoflicenses to more than 100 companies ranging from Long Distance International to Local Loop Operators, Cellular Mobile Operators to Wireless Local Loop Operators, Multimedia and Broadbandservices. Morethan12newLDIoperatorsplungedintothechallenging business arena. While NTC and SCO also started bringing InternationalTraffictothecountryandstartedfunctioningas anLDI.AndmorethandozenLocalLoopOperatorsalsostarted functioning. Pakistan Telecommunication Company Limited, the national incumbentoperator,functionasbothLDIwithstateoftheart bothSatelliteandsubmarinecablesworldwiseconnectivityand as Local Loop Operator with more than 4 million fixed line subscribersand1millionwirelesslocalloopsubscribers.PTCL is also a leading service provider to other telecom operators includingCMOsbyprovidingtransitconnectivity.
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Interconnect Billing Principles

There are two main Billing principles for Interconnect settlement. A third one is the combination of these two principles. 1. Billing from Source 2. Interconnect Point Payment 3. Source/Interconnect Point combined. Both billing principles have their own merits and demerits
1. Billing From Source

Billing Criteria:Payable figures are collected from billing summaries of Individual Data Processing Unit of ITD & SS Region, PTCL. For example for the calculation of Calling Party Pays to Mobile Operators, figures are collected as follows 1. BCCs provide Local Mobile and NWD Mobile figures 2. Intranet provides figures for i. NGN ii. IGEs 3. SDC provides figures for i. Mobile to Mobile ii. LDI to mobile iii. LLO to Mobile iv. NTC to Mobile v. SCO to Mobile vi. PCCS to Mobile Advantages of Billing from Source:1. Payer Source is clearly identified. 2. Collection Assurance i.e.; what ever is being paid to the Mobile Operator is collected from the originating party. 3. Traffic Type is clearly known. 4. Less data handling, as data is processed in individual units therefore load of processing is shared and each units handles its own data. 5. In case where Intelligent Network exchange services are used like Toll Free, Premium Rate Service or Prepaid Calling Cards Services, billing from source is more beneficial than other principles. Hazards in Billing from Source: 1. In case of dispute reconciliation gets very complex, as CMOs and LLO are receiving traffic on trunks groups and PTCL has segregated data all in different formats.
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2. Incomplete Numbering Plan. Plenty of data is left for billing in next month due to incomplete numbering plan. This leads to a natural dispute. 3. Billing Cycle variation. E.g.; one unit is processing data from 24th of this month to 23th of next month and the other is processing from 1st to 31st. 4. In case of Mobile Number Portability, there is chance that payment may be made to the original subscriber company instead of mobile company where subscriber has ported his number.
2. Interconnect Point Payment.

Billing Criteria:Instead of collecting figures from Source, payment figures are generated from the Interconnect Point with OLOs. Interconnect Point is that point where Trunk Group has been created with Other Licensee Operators. Advantages of Interconnect Point payment:1. Uniformity in data, as data is collected from IACHASTA. The format of data is uniform. 2. Dispute handling is easier. 3. Billing Application is simpler. Hazards in Interconnect Point Payment:1. Source not known. 2. Traffic Type assessment is difficult. 3. If Collection is less and Payable is Greater, then collection assurance gets complex.
3. Source/Interconnect Point combined.

Where some figures are collected from Intelligent Networks or IGEs to collect the subscriber collection charges in interconnect billing, this principle is used. It bears great risk of duplicate billing as same data is available in IACHASTA as well. Therefore very careful handling is done in this principle. NTC corporate bill is generated using this principle.
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Long Distance International

Receivable Process No. 1 Business Process Name:
Origination leg Calls
Business Process:
PTCL allows its PSTN subscribers and other local loop operators to use LDI as Carrier by using PTCL network for transporting calls from its own and other LL subscribers to LDI for onward carrying call to the destination. Such Calls are PTCL revenue and receivable to PTCL.
Call Origination Methods:

Those calls which are originated from PTCL subscribers and others LLOs and uses LDI Calling Card. Three different types of call scenarios are available in Origination Leg Calls. 1. Carrier Access Code In these call scenario telephone subscribers purchases LDI calling cards and dials LDI Carrier Access Code. The LDI CAC appears in Dilled Number or B-Party of CDR. 2. Carrier Pre Select Telephone Subscriber purchase specific service from LDI like NWD Calls or Mobile Calls or International Calls. So when ever a particular subscriber dials through purchased service, PTCL routes such calls towards LDI for onward propagation. On/Off charges per operator and per line are charged by PTCL in this scenario. 3. Call By Call Select Telephone Subscriber with the help PTCL avail this service and dials Call By Call select Code, allotted from PTA to the LDI operator. PTCL routes such calls towards LDI for onward propagation. Page 6 of 65
Business Process Flow:

PTCL
Regulatory Affairs
Instructions to start Operation
LDI
POIs
(MSU, DTE)
RIO Sign
Testing Live Traffic
Interconnect Implementation
Raw Data Dispute Resolution
Billing
Computer Region Summaries
Traffic Disputes Disputes Invoices
Corporate Revenue
Pre-Conditions: RIO should must be mutually signed Successful Interconnect Testing should must be done prior to start of service Arrears + Surcharge, if any, should be incorporated in the invoice. Adjustments for overpayment of previous period, if any, should be done prior to finalize Invoice. Post Conditions: Invoice should be generated as per RIO. Disputes should be raised by LDI, if any, within 14 days of the receipt of the invoice from PTCL. Ledger should be updated. Reminder Notice for payment should be issued in case of non payment within due date.
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Source of Input (Data)

Data comes from POIs. Point Of Interconnect is that telephone Exchange where SIT (Successful Interconnect Testing) is performed and Trunks are opened for telephone traffic. CDR i.e.; raw Call Detail Record in binary format are provided to PTCL mediation for translation and conversion into ASCII text. Currently POIs are of three types
1.) Digital Transit Exchanges 2.) Combined Exchanges 3.) MSU (Local Exchanges)
In PTCL mainly three types of switches are being used as POIs.

1.) EWSD (siemens) 2.) APL (Alcatel Pakistan Limited) 3.) ZTE
Output of the system

Output of the system is distributed in multiple stages. From POI output is Raw CDR, from SDC output is Billing Summary formally known as Settlement Document, and output from Corporate Revenue is Invoice.
Billing Cycle:
Data is received from POI fortnightly, therefore processing in PTCL Computer Region is done fortnightly. However Billing is issued monthly. The deadline final reports delivery to PTCL headquarters for Origination leg Calls is 10th of every month with maximum of two days relaxation in case of delay in data provisioning or other unavoidable reasons.
Billing Principles:
Network usability is charged for time and distance slab as per clause 3.1.3, schedule 11 of RIO. For Call originated from PTCL subscribers Origination Charges as per following rate are being charged.
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For Calls originated from other Local Loop operators which do not have direct Interconnect with LDI, uses PTCL network for availing LDI services. In this case PTCL will also charge transit charges as per clause 3.1.4 of Schedule 11 of RIO.
Distance Calculation: For calculation of distance slab following zones are calculated using crow fly i.e.; straight, length formula from point of origination i.e.; Telephone exchange of the Subscribers to Point of Interconnect with the LDI operator. Local Zone :- Metropolitan. Zone 2 :- 25 to 80 km Zone 3 :- 80 to 160 km Zone 4 :- >160 km Time Slab Calculation: Time slabs are peak, off-peak 1 and off-peak 2 according to following distribution. Peak :- 07:30:00 to 17:59:59 Off Peak 1 :- 18:00:00 to 21:29:59 Off Peak 2 :- 21:30:00 to 07:29:59
LDI origination Leg Calls Scenarios: Page 9 of 65
There are no ample calls scenarios in LDI Origination leg traffic. Because B-Party number will always be LDI Carrier Access Code and PTCL will have no idea that after dialing Carrier Access Code and Card # what else did the subscriber dialed? However on A-Party analysis following inferences can be generated. PTCL PSTN subscribers allowed to use LDI Calling Cards. PTCL V (allowed) Pascom (allowed) NTC (allowed) SCO (allowed) LLOs (allowed) Mobile not allowed except 1254 Carrier Access Code of Wateen Telecom is allowed from Warid GSM. International A-Party not allowed.
PTCL Network usage
International
Tx POI
Lx
LDI Network
PTCL LDI other Interconnect partners. CMO/FLL/ WLL
Other Local Loop Operator

Figure 1
Important Data Scenarios: There are some very important data scenarios that should be incorporated before finalizing settlement document. These checking are very important because there are some LDI operators which have FLL/WLL operator license as well, like World Call, Wateen Telecom, Dancom, Burraq etc. Now besides trunk group information for such mix service operators, one important distinction between LDI and Page 10 of 65
WLL CDR is Carrier Access Code information. As FLL/WLL have no Carrier Access Codes therefore in their CDR there should be no Carrier Access Code information. In EWSD switches this information is available in CAC field OR B-Party and in APL switches the information is available in INDT OR B-party fields. If Trunk Out information in a CDR is either LDI or those LLO which enjoy license for LDI service as well, then following condition should satisfy for either payable or receivable nature of CDR. o If CAC i.e.; package 145 of EWSD exchange is a valid Carrier Access Code of LDI then Call is receivable to PTCL. o If B-Party of CDR is a valid Carrier Access Code then the Calls is receivable to PTCL. o If INDT-OUT information of APL switch is a valid Carrier Access Code of LDI then Call is receivable to PTCL. o If B-Party of CDR is 0800 then the Calls is receivable to PTCL. Otherwise if all of the above conditions are false and still Out Trunk is a valid Trunk of LDI or LL Operators then this call is Payable by PTCL.
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Long Distance International

Termination Leg Calls
Business Process:
Settlement of Calls received from LDIs for onward termination by PTCL. There are two sub business processes in Termination Leg Calls. 1. Domestic Termination 2. International Termination
Domestic Termination:
PTCL Network usage for Domestic Leg Traffic PTCL Network usage
Lx
Tx POI
LDI
NPA-1
LDI
NPA-2
PTCL Network usage
Tx POI
Lx
FLL/ WLL
Figure 2
In case of direct Interconnect of LLOs with the LDI Operator
FLL/WLL/CMO / NTC/SCO/ Pascom
As shown in the figure above PTCL receives traffic from LDI operators and terminates this traffic on following 1. PTCL Fixed line subscribers 2. PTCL Wireless subscribers 3. PTCL services like Toll Free, Premium Rate, Directory Assistance etc. 4. Mobile Operators. 5. Other Local Loop Operators either fixed line or Wireless. 6. NTC 7. SCO Page 12 of 65
8. Pascom including ARMY, NAVY, PAF

PTCL
Regulatory Affairs
LDI
POIs
(MSU, DTE)
RIO Sign
Raw Data Dispute Resolution
Billing
Computer Region Summaries
Traffic Disputes Disputes Invoices
Corporate Revenue
Pre-Conditions: RIO should must be mutually signed Successful Interconnect Testing should must be done prior to start of service Arrears + Surcharge, if any, should be incorporated in the invoice. Adjustments for overpayment of previous period, if any, should be done prior to finalize Invoice. Post Conditions: Invoice should be generated as per RIO. Disputes should be raised by LDI, if any, within 14 days of the receipt of the invoice from PTCL. Ledger should be updated. Reminder Notice for payment should be issued in case of non payment within due date. Page 13 of 65

Data comes from POIs. Point Of Interconnect is that telephone Exchange where SIT (Successful Interconnect Testing) is performed and Trunks are opened for telephone traffic. CDR i.e.; raw Call Detail Record in binary format are provided to PTCL mediation for translation and conversion into ASCII text. Currently POIs are of three types
1.) Digital Transit Exchanges 2.) Combined Exchanges 3.) MSU (Local Exchanges)

1.) EWSD (Siemens) 2.) APL (Alcatel Pakistan Limited) 3.) ZTE

Output of the system is distributed in multiple stages. 1. From POI output is Raw CDR. From SDC output is Billing Summary formally known as Settlement Document. 3. Output from Corporate Revenue is Invoice.
2.
Billing Cycle:
Data is received from POI fortnightly, therefore processing in PTCL Computer Region is done fortnightly. However Billing is issued monthly. The deadline of final reports delivery to PTCL headquarters for Origination leg Calls is 10th of every month with maximum of two days relaxation in case of delay in data provisioning or other unavoidable reasons.
Billing Principles:
Two types of charges for PTCL network usability are applied for time and distance slab as per clause 3.1.3, schedule 11 of RIO. 1. Termination Chagres 2. Transit Charges
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For Call Terminated on PTCL subscribers or directory and information services, Termination Charges as per following rate are being charged. Table 1 Call Type PTCL Termination Charges Peak Off Peak-1 Rs/min Rs/min 0.52 0.40 Metropolitan 0.85 0.43 National 25-80 km 1.25 0.70 National 80-160 km 1.35 1.03 National > 160 km Off Peak-2 Rs/min 0.30 0.32 0.35 0.52
For Calls terminated on other Local Loop operators which do not have direct Interconnect with LDI, uses PTCL network for availing LDI services. In this case PTCL will also charge transit charges as per clause 3.1.4 of Schedule 11 of RIO. Table 2 PTCL Transit Charges Call Type Peak Off Peak-1 Rs/min Rs/min 0.10 0.07 Metropolitan 0.33 0.23 National 25-80 km 0.73 0.50 National 80-160 km 0.83 0.59 National > 160 km Table 3 Mobile Call Termination Charges
Till 30/06/06 Call Type From 01/07/06
Off Peak-2 Rs/min 0.05 0.16 0.36 0.42
Domestic (Local and NWD) International Incoming
Rs / minute 1.60 1.60
Rs / minute 1.25 1.25
Distance Calculation: For calculation of distance slab following zones are calculated using crow flight principle i.e.; straight, length formula from Point of Interconnect with the LDI operator to point of termination i.e.; Telephone exchange of the Subscribers. Local Zone :- Metropolitan. Zone 2 :- 25 to 80 km Zone 3 :- 80 to 160 km Zone 4 :- >160 km Time Slab Calculation: Page 15 of 65
Time slabs are peak, off-peak 1 and off-peak 2 according to following distribution according to RIO. Peak :- 07:30:00 Off Peak 1 :- 18:00:00 Off Peak 2 :- 21:30:00 to to to 17:59:59 21:29:59 07:29:59
PTCL Network usage For domestic leg termination
LDI Network
Tx POI
Lx
CMO/ LLO/ NTC/ SCO/ Pascom

Figure 3
LDI Domestic Leg Termination Calls Scenarios: A. Termination on PTCL Fixed line, Wireless, Directory Assistance Services For Telephone Traffic terminated on PTCL Fixed line, PTCL Wireless and PTCL Directory Assistance services normal Termination charges as per RIO are charged to the LDI operator mentioned in table 1 above. B. Termination on Local Loop Operators other than PTCL and NTC/SCO using PTCL network for termination. For Telephone Traffic terminated on Other Local Loop Operators and NTC/SCO, termination charges as per Table 1 and Transit Charges as per table 2 are charges according to RIO. Termination charges thus collected are extended to LLOs and Transit charges is PTCL revenue.
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C. Termination on Cellular Mobile Operators using PTCL network for termination. For Telephone Traffic terminated on CMOs, CPP charges as per table 3 above are collected from LDI operator for onward payment to CMOs. PTCL revenue in this case is transit charges as per Table 2 above. D. Termination on Emergency Numbers and Internet. Emergency Numbers and Internet Service are free. No interconnect charges are made. However these calls should not be made using LDI services. E. Termination on Pascom. For telephone traffic terminated on Pascom collection charges as per Table 1 and Table 2 above are billed. F. Termination on Toll Free numbers. If LDI is charging a subscriber dialing Toll Free number using LDI prepaid Calling Cards or some Carrier Pre Select service, then PTCL shall charge LDI operator according to Table 1 above for termination charges, otherwise PTCL will charge Toll Free numbers from its IN. If Toll Free number belongs to some third party like NTC and LDI and NTC have no direct interconnect and uses PTCL for carrying the call, then PTCL shall charge LDI for transit charges as per table 2 as per schedule 11 clause 3.3.2 of RIO. The third party operator is obliged to pay interconnect charges as per table 1 above. G. Termination on Premium Rate Service. 1. Originating operators are responsible for collecting payment from Customers for PRS calls and they will be obliged to always pay other operators and PRS providers their full share of billed revenue. 2. A percentage Bad Debt (BD) is deducted from billing and allocated directly to the originating operator in order to cover bad debt (non-payment). The remaining revenue from premium rate service (PRS) calls (1-BD)% will be
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shared between operators and PRS providers according to a 40:60 split (i.e. operators receive 0.4(1-BD)% of billing shared between them; PRS providers receive 0.6 (1-BD)% of billing and the remaining BD% of billing goes directly to the originating operator)) 3. BD is set at an initial value of 10%. The proportion of BD is to be updated on a quarterly basis based upon actual bad debt levels experienced by PTCL for PRS calls in the previous quarter. 4. 0.4(1-BD)% of billing is split between originating and terminating operators as follows:
Note: the PoI referred to above is the nearest PoI between the operator originating the call and the operator terminating the call. H. LDI to LDI Such traffic is not allowed, however if it appears due to one or other reason following actions shall be taken. i. Exceptions should be generated to the relevant wing of PTCL to check routing of such traffic. ii. Either Trunk-In or Trunk-out belongs to LLO having LDI license as well. In this case need to check for valid numbering plan of LLOs. iii. Either Trunk-In or Trunk-out belongs to CMO having LDI license as well. In this case need to check for valid numbering plan of CMOs. iv. If traffic is national then LDI bringing such traffic should be charged for Termination and Transit rates as per table 1 and table 2 above, otherwise if traffic is international then APC charges plus transit charges shall be charged on the LDI. I. LDI to PTCL International Gateway Exchange. Not allowed, however if it appears due to one or other reason besides generating exceptions it should be checked that whether IGE has entertained such calls or Page 18 of 65
not. Upon confirmation PTCL subscribers collection charges for the dialed country should be billed to LDI. Data Extraction from IACHASTA: Interconnect Data from PTCL POIs is extracted on the basis of designated trunk groups.
Revenue Assurance:
The Domestic Leg Termination settlement system is dependent on following. 1. Data Collection Assurance a. All the POIs are sending data b. Integrity of Data: To check completeness of data, that whether data is complete or some hours, days etc missing. c. Frequency Assurance: POIs are sending data on time as per schedule. 2. Acquisition Assurance a. All the data received from all POIs has been successfully read and understood. 3. Billing Information Assurance a. All the trunks groups information is available in the system. b. All the numbering plan information is available in the system. c. Exception for missing information has been generated and on successful feedback accurate billing is generated. 4. Verification of International Data a. That data received from LDIs on National Trunks is national only and all the business logic is supporting it being National. All ambiguous CLIs and data supported by exchange flags for being International should be billed as International.
International Termination:
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PTCL Network usage for Leg B International Traffic
International Traffic
LDI
Tx POI
PTCL Network usage
Lx
FLL/WLL/CMO / NTC/SCO/ Pascom
Figure 4
As shown in the figure above PTCL receives traffic from LDI operators and terminates this traffic on following 1. PTCL Fixed line subscribers 2. PTCL Wireless subscribers 3. PTCL services like Toll Free, Premium Rate, Directory Assistance etc. 4. Mobile Operators. 5. Other Local Loop Operators either fixed line or Wireless. 6. NTC 7. SCO 8. Pascom including ARMY, NAVY, PAF

The process flow is same as LDI Domestic Leg with only the following addition in the process Post conditions. Post Conditions: All the national circuits have been properly scrutinized for potential International Traffic.

The source of input is same for Domestic Leg Termination Traffic.
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Output of the system is distributed in multiple stages. 1. From POI output is Raw CDR. 2. From SDC output is Billing Summary formally known as Settlement Document. 3. Output from Corporate Revenue is Invoice.
Billing Cycle:
Data is received from POI fortnightly, therefore processing in PTCL Computer Region is done fortnightly. However Billing is issued monthly. The deadline of final reports delivery to PTCL headquarters for Origination leg Calls is 10th of every month with maximum of two days relaxation in case of delay in data provisioning or other unavoidable reasons.
Billing Principles:
Two types of charges for PTCL network usability are applied for time and distance slab as per clause 3.1.3, schedule 11 of RIO. 1. Access Promotion Contribution (APC) 2. Transit Charges For Call Terminated on PTCL subscribers or directory and information services, Termination Charges as per following rate are being charged. Access Promotion Contribution charges at present are =0.020 US$/m For Calls terminated on other Local Loop operators which do not have direct Interconnect with LDI, uses PTCL network for availing LDI services. In this case PTCL will also charge transit charges as per clause 3.1.4 of Schedule 11 of RIO. Table 4 PTCL Transit Charges Call Type Peak Off Peak-1 Rs/min Rs/min 0.10 0.07 Metropolitan 0.33 0.23 National 25-80 km 0.73 0.50 National 80-160 km 0.83 0.59 National > 160 km Off Peak-2 Rs/min 0.05 0.16 0.36 0.42
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Table 5
Mobile Call Termination Charges

Till 30/06/06 From 01/07/06
Call Type
Rs / minute 1.60 1.60
Rs / minute 1.25 1.25
Distance Calculation: For calculation of distance slab following zones are calculated using crow flight principle i.e.; straight, length formula from Point of Interconnect with the LDI operator to point of termination i.e.; Telephone exchange of the Subscribers. Local Zone :- Metropolitan. Zone 2 :- 25 to 80 km Zone 3 :- 80 to 160 km Zone 4 :- >160 km Time Slab Calculation: Time slabs are peak, off-peak 1 and off-peak 2 according to following distribution according to RIO. Peak :- 07:30:00 Off Peak 1 :- 18:00:00 Off Peak 2 :- 21:30:00 to to to 17:59:59 21:29:59 07:29:59
LDI International Termination Calls Scenarios: A. Termination on PTCL Fixed line, Wireless, Directory Assistance Services For Telephone Traffic terminated on PTCL Fixed line, PTCL Wireless and PTCL Directory Assistance services standard APC charges are billed to the LDI operator. B. Termination on Local Loop Operators other than PTCL and NTC/SCO using PTCL network for termination. For International telephone traffic terminated on Other Local Loop Operators and NTC/SCO, standard APC
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charges plus Transit Charges as per table 2 are charged according to RIO. APC charges thus collected are extended to LLOs and Transit charges are PTCL revenue. C. Termination on Cellular Mobile Operators using PTCL network for termination. For Telephone Traffic terminated on CMOs, CPP charges as per table 3 above are collected from LDI operator for onward payment to CMOs. PTCL revenue in this case is transit charges as per Table 2 above. D. Termination on Emergency Numbers and Internet. Emergency Numbers and Internet Service are free. No interconnect charges are made. However these calls should not be made using LDI services. Exceptions will be generated for appearance of such calls. E. Termination on Pascom. For telephone traffic terminated on Pascom APC charges plus transit in Table 2 above are billed to LDI operator. F. Termination on Toll Free numbers. G. Termination on Premium Rate Service. As APC charges are much more less than collection charges of PRS service. Therefore instead of charging APC the collection charges of specific PRS service shall be charged. The distribution of collection is done as follows. 1. Originating operators are responsible for collecting payment from Customers for PRS calls and they will be obliged to always pay other operators and PRS providers their full share of billed revenue. 2. A percentage Bad Debt (BD) is deducted from billing and allocated directly to the originating operator in order to cover bad debt (non-payment). The remaining revenue from premium rate service (PRS) calls (1-BD)% will be shared between operators and PRS providers according to a 40:60 split (i.e. operators receive 0.4(1-BD)% of
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billing shared between them; PRS providers receive 0.6 (1-BD)% of billing and the remaining BD% of billing goes directly to the originating operator)) 3. BD is set at an initial value of 10%. The proportion of BD is to be updated on a quarterly basis based upon actual bad debt levels experienced by PTCL for PRS calls in the previous quarter. 4. 0.4(1-BD)% of billing is split between originating and terminating operators as follows:
Note: The PoI referred to above is the nearest PoI between the operator originating the call and the operator terminating the call. H. LDI to LDI Such traffic is not allowed, however if it appears due to one or other reason following actions shall be taken. i. Exceptions should be generated to the relevant wing of PTCL to check routing of such traffic. ii. Trunk-out should be checked whether it belongs to LLOs or CMOs having LDI licenses. iii. APC charges plus transit charges shall be billed to the LDI bringing such traffic. I. International Transit A-Party International and BParty International. It is not allowed using LDIs, however if such traffic appears in LDI International Incoming Traffic then it should be checked whether B-Party carrier is either PTCL or some other LDI. In case of B-Carrier PTCL then settlement mechanism defined in PTCL IGEs for International Transit service should be incorporated. Otherwise by generating an exception PTCL IGEs sharing rates available in PTCL International Routing Plan for Bcountry direct carrier shall be charged. Data Extraction from IACHASTA: Page 24 of 65
Interconnect Data from PTCL POIs is extracted on the basis of designated trunk groups.
Revenue Assurance:
The Domestic Leg Termination settlement system is dependent on following. 1. Data Collection Assurance b. All the POIs are sending data c. Integrity of Data: To check completeness of data, that whether data is complete or some hours, days etc missing. d. Frequency Assurance: POIs are sending data on time as per schedule. 2. Acquisition Assurance e. All the data received from all POIs has been successfully read and understood. 3. Billing Information Assurance f. All the trunks groups information is available in the system. g. All the numbering plan information is available in the system. h. Exception for missing information has been generated and on successful feedback accurate billing is generated. 4. Verification of International Data i. That data received from LDIs on National Trunks is national only and all the business logic is supporting it being National. All ambiguous CLIs and data supported by exchange flags for being International should be billed as International. 5. Business Rules for International Traffic Identification. Following are the business rules for the International Traffic Identification.
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1. Telephone traffic received on valid International Trunk Groups. Valid Trunk group mean that either trunk group is tested between PTCL and LDI operator OR yet to be tested trunk group but E1 for international traffic has been allotted by PTCL. 2. If value of A-Party NADI field in CDR is found as 004 on National Trunk Group. 3. If value of Category field in CDR is found as 007, 008 or 009 on National Trunk Group. 4. If points 2,3 above are not available in some particular exchange then if Forward Call Indicator value is 1. 5. If CPS Code of LDI Operator is found in CLI on either Trunk Group i.e. National or Local (PTA Letter No. 133/05/Engg/PTA Dated: 23rd Sep 2005). 6. If CLI is blank or invalid on National Trunk Group. Invalid CLI can be one the following. a. CLI starts with 1 either appended with 0 or not. b. CLI starts with 3 or 03 with following exceptions and Incoming Trunk Group either belongs to LDI or LLO. i. Call Forwarding in case of LLO, C-Party should be compared with B-Party OR exchange parameters for Call Forwarding should be checked. Example of Call Forwarding, A mobile user makes a call to an LL subscriber having PTCL PSTN connections as well and is enjoying call forwarding facility from LLO. Let say after few bells call is transferred to PTCL network for receiving the call on PTCL PSTN. The CDR of the call in PTCL exchange will be like A-Party=Mobile, Trunk-in=LLO, B-Party=PSTN. Such calls should not be treated as International Incoming. ii. Wateen Telecom has given provision to Warid GSM to use Wateen LDI Calling Cards. In Wateen Data if A-Party is Warid GSM and other exchange flags and trunks are supporting the call being National then it should treated as National. 7. If CLI starts with 00 on National Trunk Group. 8. If telephone number level in the CLI is not a valid range or level on domestic trunk groups.
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9. If length of CLI is abnormal either too short or too long and is not a valid PRI or NTC number. 10. If the value of the INDT_IN field of APL exchanges is a valid carrier access code of LDI right appended with two zeros. 11. Leg B calls have no relevant Leg A calls in case of A-Party numbers belong to PTCL or PTCL partners.
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Mobile Outgoing
Mobile Outgoing
Business Process:
Settlement of Calls originated from Mobile Network for onward termination/propagation by PTCL.
Termination on PTCL network:

PTCL Network Usage
Roamer
PTCL IGE PTCL POI
Internationa l
MNP
Figure 5
MSC
Lx
FLL/WLL/CMO/ NTC/SCO/ Pascom
Services 0900, 0800, DIR, EMR
PTCL provides termination and transit service to Mobile Operators for call originated from mobile subscribers and their roaming interconnect partners. Interconnect charges, according to the RIO, for termination and transit services are billed to the Mobile Operators. Following types of services are provided to the mobile interconnect partner. 1. 2. Termination on PTCL PSTN. Termination on PTCL V.
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3. 4. 5. 6. 7. 8. 9.
Termination on LLOs. Termination on Toll Free numbers. Termination on Emergency Services Termination on Directory Services. Termination on Premium Rate Services. Termination on Other Mobile Operators. Mobile to PTCL PCCS + O&M and LDI calling cards. 10. International Outgoing Roaming. 11. International Incoming Roaming. 12. International Outgoing.

RIO Sign
CMO
PTCL
Regulatory Affairs
POIs
(MSU, DTE) Raw Data Dispute Resolution Traffic Disputes Disputes Invoices
Billing
ITD &SS, SDC Summaries
Corporate Revenue
Pre-Conditions: RIO should must be mutually signed Successful Interconnect Testing should must be done prior to start of service Arrears + Surcharge, if any, should be incorporated in the invoice. Adjustments for overpayment of previous period, if any, should be done prior to finalize Invoice.
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Post Conditions: Invoice should be generated as per RIO. Disputes should be raised by CMO, if any, within 14 days of the receipt of the invoice from PTCL. Ledger should be updated. Reminder Notice for payment should be issued in case of non payment within due date.

Data comes from POIs. Point Of Interconnect is that Telephone Exchange where SIT (Successful Interconnect Testing) is performed and Trunks are opened for telephone traffic. CDR i.e.; raw Call Detail Record in binary format are provided to PTCL mediation for translation and conversion into ASCII text. Currently POIs are of three types
1.) Digital Transit Exchanges 2.) Combined Exchanges OR Media Gateways 3.) MSU (Local Exchanges)

1.) EWSD (Siemens) 2.) APL (Alcatel Pakistan Limited) 3.) ZTE

POI provides raw data. SDC generates billing summaries and reports. Corporate Revenue issues invoice to the operator over the billing summaries and reports.
Billing Cycle:
Data is received from POI fortnightly, therefore processing in PTCL Computer Region is done fortnightly. However Billing is issued monthly. The deadline final reports delivery to PTCL headquarters for Mobile Outgoing Calls is 10th of every month with maximum of two days relaxation in case of delay in data provisioning or other unavoidable reasons.
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Billing Principles:
Charges are calculated as per following tables. All the rates are based on actual minutes. Actual minutes mean if a call duration is recorded as 3 minutes and 23 seconds, it will be billed as 3 minutes and 23 seconds. However the last minute of a billing group shall be applied ceiling. Table 6 PTCLs Call Termination Charges Call Type Rs. / minute Metropolitan 0.52 National 25-80 km 0.85 National 80-160 km 1.25 National > 160 1.35 PTCLs Call Transit Charges Call Type Rs. Metropolitan National 25-80 km National 80-160 km National > 160
Till 30/06/06
Table 7
/ minute 0.10 0.33 0.73 0.83

From 01/07/06
Table 8
Mobile Call Termination Charges Rs / minute 1.60 1.60 Rs / minute 1.25 1.25
Call Type
Charging Rules: i. For termination on PTCL PSTN and V network termination charges are calculated according to Table1 and transit charges are calculated as per Table 2. ii. For termination on LLOs, termination charges as per table 1 collected from CMOs will be extended to LLOs and transit charges as per table 2 will be kept by PTCL for its transit service. iii. For termination on Toll Free number (0800), there shall be no settlement with CMOs. Only calls and minutes will be exchanged to match the figures in totality for reconciliation purpose. iv. For calls originated from mobile network using PTCL Calling Cards whether PTCL PCCS or O&M,
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v.
vi.
vii.
there shall be no settlement with CMOs. Only calls and minutes will be exchanged to match the figures in totality for reconciliation purpose. For calls originated from mobile network using LDI calling cards or carrier pre select service, first it is not allowed and second if allowed to some operators then there shall be no settlement with CMOs. For termination on Emergency services, there shall be no settlement. Following is the list of emergency numbers. i. 15 --- Police Emergency ii. 16 --- Fire Brigade iii. 115 Edhi Ambulance For termination on Directory/Information Service charges will be calculated according to table 1 and table 2. Following is the list of current Directory and other information services. i. 17 --- PTCL enquiry ii. 18 --- PTCL complaint iii. 117 --- Railway Enquiry iv. 118 --- Electricity Complaint v. 119 --- Sui Gas Complaint vi. 134 --- Chief Minister Emergency Cell vii. 130 --- National highway and motorway police viii. 915 --- Traffic Control Center ix. 1332 --- Civil Defense Control Room x. 1333 --- Railway Police Help line center xi. 1331 --- Maritime Security Agency, Karachi xii. 1334 --- CDA Islamabad xiii. 1335 --- Regional Directorate of Human Rights. xiv. 1121 --- Child Protection and welfare Bureau, Punjab. xv. 1122 --- Punjab Emergency Ambulance Service xvi. 1124 --- Police patrolling post Punjab. For termination on Premium Rate Service (0900), collection charges as offered to the PRS company by PTCL will be collected from CMOs. For termination on other mobile operators, CPP charges according to table 3 and transit charges as per table 2 above shall be collected from originating Mobile Operators.
viii. ix.
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x.
For International Outgoing Roaming, two scenarios can occur. a. A Pakistani mobile Subscriber calls to another national mobile number which is roaming at that time internationally and services of PTCL IGEs are used for international roaming. b. A Pakistani mobile Subscriber makes a call to International Mobile number which is roaming in Pakistan and services of PTCL IGEs are used for international roaming. In both scenarios PTCL will charge the mobile operator with normal collection charges for International outgoing calls. For international outgoing calls originated from mobile subscribers using PTCL IGEs, PTCL will charge mobile operator with normal collection charges of the dialed country. For International incoming roaming i.e.; an international subscriber roaming in Pakistan dials PTCL network, PTCL will charge APC @ 0.020 US$ per minute. SMS charges For all such calls received from CMOs on designated trunk group in which other CMOs CLI appears, normal settlement with IN-Trunk operator will be done on the above mentioned principles.
xi.
xii.
xiii. xiv.
Distance Calculation: For calculation of distance slab following zones are calculated using crow fly i.e.; straight, length formula from point of interconnect to B Party Code. Local Zone :Zone 2 :Zone 3 :Zone 4 :Metropolitan. 25 to 80 km 80 to 160 km >160 km
Revenue Assurance:
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The mobile outgoing settlement system is dependent on following. 1. Data Collection Assurance a. All the POIs are sending data b. The POIs sending data, whether data is complete or some hours, days etc missing. c. POIs are sending data on time as per schedule. 2. Acquisition Assurance d. All the data received from all POIs has been successfully read and understood. 3. Billing Information Assurance e. All the trunks groups information is available in the system. f. All the numbering plan information is available in the system. g. Exception for missing information has been generated and on successful feedback accurate billing is generated.
Premium Rate Service (0900)
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PTCL 0900 Premium Rate Service (PRS) is the use of telephone to receive valuable, dedicated information and entertainment, allowing interaction with central computer databases at any time of the day or night and via any telephone. As a point-of-purchase appliance, PRS has become the worlds fastest growing and the only proven interactive marketing tool. No wonder it is being readily embraced by entertainment industry and print/broadcast media as a valuable add-on feature to their core activities. Functioning The service is made possible by linking to the telephone network a powerful computer with voice recognition capabilities, that is, the audio text equipment. The consumer just has to have a standard telephone to dial a duly advertised telephone number to connect to this computer. PTCL 0900 gives every telephone the power of a sophisticated and extremely userfriendly computer terminal. Applications This value added service has a wide range of applications which can be broadly divided into: Social Services Business Information Services Recreational Services
Advanced Applications Fax-on-demand Transaction fulfillment Interactive television
Tariff 0900 can be subscribed within the following cost-effective tariff slabs: Service Social Service Business Information Group Sports, chatting and prize competition Tariff Rs. 6.03/min Rs. 10.05/min Rs. 14.07/min GST Rs. 0.90 Rs. 1.50 Rs. 2.10
Toll Free Service:
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PTCL Management is pleased to revise the tariff of Toll Free Service (0800) with effect from March 21, 2005:
1. Installation charges (One time) Rs, 3,000 (excluding General Sales Tax) 2. Security deposit (Refundable) 1 to 5 lines: Rs, 5,000 per line 6 and above; Rs. 4.000 per line OR Bank guarantee of Rs. 100,000 3. Features (Free of charge) Daytime dependent routing Call distribution Origin dependent routing
4. Call charges (excluding General Sales Tax): Call Type Local Calls NWD Calls (Flat rate) Charges (Excluding GST) Rs.2.01 per call Rs.1.90 per minute Remarks A discount of 25% shall be allowed on billing of local call charges Round the clock time less distance less. Without any minimum NWD Traffic Commitment per month
VIRTUAL PRIVATE NETWORK (VPN)
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Interconnect Billing Manual What is Virtual Private Network (VPN)? VPN is an (Intelligent Network) IN service which allows an organization to have private network (local as well as nationwide) using its existing PTCL lines without requiring the installation of dedicated network resources e.g. an organization having sub-offices / branches in the same city or different cities can create a private network on its existing numbers to communicate with each other just like a PABX system. As the name implies, a Virtual Private Network (VPN) is a virtual network within a real network.
How Does it Work? VPN is a service one can have on existing telephone line with Private Numbering Plan (PNP) e.g., telephone no. 051-2855426 can have PNP 100 within VPN Service. To have 10 PNP numbers, 10 separate telephone lines will be required. Each PNP is treated as a VPN "Member" and PNP number collectively are called a "Group" of VPN. The request for subscription will also mention the number of members / groups required for both local and nationwide connectivity for which PNP will be issued. Once VPN service is installed, the members can communicate with each other by the following procedure:
a. To access a VPN number from within the group - A member with PNP 100 (subscribed at any location in the country) want to talk to another member of the same group with PNP 101 (subscribed at any location in the country). Dial 1221 (Service Access Code) & . xxx (e.g 101) (Private numbering Plan PNP)
b. To access a VPN member from directory number outside the group (Remote Access Handling) - A member with PNP 100 away from his PNP location wants to talk to group member with PNP 101 from any non VPN digital telephone line can use his PNP rights as follows: Dial 1222
(Service Access Code - remote)
xx
(Group (ID)
# xx .
(User ID)
xx
(Pin #)
xxx
(PNP)
(101) #
By following the above procedure, the bill of that call made from non-VPN remote location will be charged to the VPN group
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Interconnect Billing Manual AUDIO-CONFERENCE SERVICES Introduction Audio-Conference Service is tailor-made solution aimed at enhancing connectivity of corporate customers in a more affordable and convenient fashion. The users of this service can hold audio conference involving more than two individuals/parties nationwide or worldwide from a single point of origination. The interested party may reserve time slot with PTCL for conducting the conference the conference or become permanent subscriber depending upon the type of subscription. The organizer or the coordinator of the conference is given an exclusive AudioConference Number which puts him through to all the participants anywhere at any time. Tariff Package(s) Permanent Customer The Package is designed for Permanent Subscribers having a dedicated conference number. Membership Charges Local Call Charges NWD Call Charges ISD Call Charges On Demand Customers The package is designed for on-demand customers who can benefit from the service without having a permanent subscription. Membership Charges Local Call Charges NWD Call Charges ISD Call Charges Nil PTCL Standard Tariff + 50% Premium PTCL Standard Tariff + 25% Premium PTCL Standard Tariff + 25% Premium Rs. 5000 per month PTCL Standard Tariff PTCL Standard NWD Tariff PTCL Standard ISD Tariff
* Tariff shall be applied on the actual usage time recorded on the system. ** Government taxes will be applicable on the above-mentioned charges. Service Features The Audio-Conference Service features the following: Welcome announcement Screening of members
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Private discussion with the organizer
Conference Entities Before having an understanding of the available conferences types it is important to be familiar with various roles in a conference. These are Organizer, participants and additives. Organizer (or coordinator) This is the main role having the job to organize the conference. In other words, the organizer is the one who initiates & regulates the conference. During the conference the organizer can add new members (additives) to the conference. Participant All the members who dial in the conference are participants. In most of the conference types, the conference subscriber can register the telephone numbers of its participants beforehand. The participants are screened by the system either through CLI or PIN. Additive During the course of a conference, it may be required to include someone other than the participants in the conference. These are additives who are not the preregistered members of the conference but to whom the organizer dials to bring into the conference. Conference Types i. Conference Controlled by Organizer In this type Organizer is allotted a PIN for identification. Only the Organizer con start the conference. If the participants dial before the arrival of Organizer, they will have to wait for the Organizer to join and bring them into conference. When a participant dials into the conference, the organizer listens to a light beep indicating him about the arrival of the participant. During the conference, the Organizer can out dial to bring the additives into the conference, if required. Procedural Commands for the Organizer and the conference Establishment Flow The Organizer will 1320 1111 **1234#
Dial the conference number Enter Identification Number as
Arrival of Participant **1#
On listening to the beep indicating arrival of a
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participant, dial The organizer will be in private discussion with the participant. For taking the participant into the main conference, dial **1#
Adding an Additive **2# ** Additive DN#
For bringing an additive into the conference, dial Dial the additive number as The organizer will be in private discussion with the additive. For taking the participant into the main conference, dial In order to screen out an additive or a participant, the organizer will dial For closing the conference, dial ii. Conference controlled by Organizer in list mode
**1# **0# **5#
In this type the participants of the conference are registered beforehand. The Organizer is allotted a PIN for identification. When the organizer dials the Conference Number, the system automatically out dials all the participants already-listed in the conference. When a participants dials into the conference, the Organizer listens to a light beep indicating him about the arrival of the participant. During the conference, the Organizer can out dial to bring the additives into the conference, if required. Procedural Commands for the Organizer and the Conference Establishment Flow The Organizer will 1320 2222 **1234#
Dial the conference number Enter Identification Number as
The system will automatically dial out all the participants registered beforehand. After necessary prompts, the organizer will bring all the participants one by one. Arrival of Participants *1320 2222# **1#
The Participant will dial On listening to the beep indicating arrival of a participant, the organizer will dial
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For taking the participant into the main conference, dial Adding and Additive
**1#
For bringing an additive into the conference, dial Dial the additive number as The organizer will be in private discussion with the additive. For taking the additive into the main conference, dial In order to screen out an additive or a participant, the organizer will dial For closing the conference, dial iii. Conference with Calling Party Number Control
**2#
**Additive DN#
**1#
**0# **5#
In this type the participants of the conference are registered beforehand. The first participant dialing/entering the, conference becomes the Organizer. All the participants are screened by the system through CLI feature. When a participant dials into the conference, the Organizer listens to a light beep indicating him about the arrival of the participant. During the conference, the Organizer can out dial to bring the additives into the conference, if required. Procedural Commands for the Organizer and the Conference Establishment Flow On dialing the conference number 1320 3333
The first entrant after CLI screening will become the Organizer. On dialing by the registered participants, the system will check the CLI and the participants will enter the main conference directly. Adding an Additive **2#
For bringing an additive into the conference, dial Dial the additive number as The organizer will be in private discussion with the additive For taking the additive into the main conference, dial In order to screen out an additive or a
**Additive DN#
**1# **0#
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participant, the organizer will dial For closing the conference, dial iv. Conference with unique Identity Number Control In this type the participants of the conference are also registered beforehand. The first participant dialing/entering the conference becomes the Organizer. All the participants are identified through unique PIN il1dividually allotted to all the participants. When a participant dials into the conference, the Organizer listens to a light beep indicating him about the arrival of the participant. During the conference, the Organizer can out dial to bring the additives into the conference, if required. Procedural Commands for the Organizer and the Conference Establishment Flow For closing the conference, dial And entering Identification Number as The first entrant will become the Organizer. The other participant will dial 1320 4444 **1234# **5#
1320 4444
On dialing correct unique identification number the participant will enter the main conference directly. Adding an Additive **2#
For bringing an additive into the conference, dial Dial the additive number as The organizer will be in private discussion with additive. For taking the additive into the main conference, dial In order to screen out an additive or a participant, the organizer will dial For closing the conference, dial
**Additive DN#
**1# **0#
**5#
Procedural Commands for the Organizer of a Conference ** 0 # for screening ** 1 # for private discussion and back to main conference ** 2 # for dialing an additive
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Interconnect Billing Manual ** 5 # for conference closure ** 9 # for waiting (participants) 1320 is the access code for Audio Conference Service Next four digits can be allocated on customers choice
Digital Cross Connect (DXX) Local /Domestic/International Leased Bandwidth and Point to Point Leased Lines Telecommunication networks are the most important infrastructure elements of any business today. As the business increasingly depend on it, quality of networks is
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Interconnect Billing Manual gaining a strategic importance.
PTCL offers a flexible and reliable data services solution through a high quality platform of Digital Leased Line Network. PTCL digital cross connect (DXX) network provides the most dependable media for WAN connectivity with more than 200 Nodes countrywide. What PTCL offers: End to End digital Connectivity on Digital Cross Connect Network. Countrywide as well as Global coverage. Complete solutions for major Data rates on various interfaces. Flexible bandwidth to suit the requirements of our customers. Better quality of services. Reliability. Competitive costs.
Who can benefit from the service: Corporate Customers Software Exporters Data Network operators. Air Lines/ Travel Agencies. Oil Exploration Companies. ISPs (Licensed by PTA). Financial Institutions. Aviation & Security Control. Courier Services. Interfaces Supported X-21 v.24 v.35
Data Rates Supported 1.2 Kb/s 2 Mb/s
ISDN Policy
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Teleplus (ISDN / BRI) This service allows you to have two connections on a single line. In addition, it is a clearer voice communication plus a faster way to send and receive fax, video images, graphics and computer data on a phone line. You can have a single connection,
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Interconnect Billing Manual just like a conventional phone line, but you can use it for any/all of the following purposes: High-speed data communication Computer-based video conferencing, ISDN caller identity phone, videophone, document camera, etc. Ten times faster fax transmission. High quality voice communication
The versatility of the communication is not the only advantage of . It is a very fast network, that saves time and cost. For example, sending data or fax through is 7-10 times faster than the conventional telephone network.
Who can benefit ?

is ISDN BRI technology and is ideal for: Small/Medium businesses and residential customers who need Internet connectivity without keeping the telephone line busy. Customers for whom another connection is a must but another line is not available. For businesses, having high speed Internet requirement (64 or 128 Kbps), as a backup to leased data circuit. customers without any charges
Services offered to
Apart from offering basic Value Added Services like CLI, Call Forwarding, Call Waiting/Hold etc., any charges. Calling Charge Advice You can see charges of the call you are making on the LCD display of your ISDN telephone. This helps you in controlling your telephone bill. Terminal Portability Your telephone terminal can be transported to any other location where the socket is available, without disconnecting the particular call that you are making within a certain time limit. User-to-User Signaling This can be used to send brief text message from one ISDN terminal to another ISDN terminal during the call setup. Supplementary/Optional Service Charges offers wide range of advance value added services without
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supplementary/optional services offer both flexibility of use and economy. Closed User Group Rs. 1000 (at the time of installation)
You can form your own closed user group by restricting the access of users to only specified numbers. This will help your company to economies your telephone bill. Multiple Subscriber Number Rs. 2000 (at the time of installation) You can get separate numbers for different terminal equipment installed on one connection. You can even get separate telephone bills for each of these numbers. Sub-Addressing Rs.1000(at the time of installation)
Sub-addressing allows further expansion of addressing capability e.g., separate subaddresses can be assigned to a printer server and a file server available on an ISDN PC terminal. What Terminal Equipment does connection support?
connection supports the following terminal equipment. 1. ISDN telephone with LCD display.
Video telephone set. Pricing Package PTCL offers an attractive pricing package which is suitable both for domestic and commercial users. GST @15% shall also be levied.
2. 3. 4. 5. 6. 7. 8. 9.
ISDN PC card. LAN interface (TCP/IP). PC-based videocom set. Document camera. Multifunction ISDN terminal. Terminal Adapters for non-ISDN. Group IV fax machine.
New Connection/Installation Charges Conversion from normal telephone to Monthly Line Rent
Rs. 2025/(1.5*PSTN) Rs. 675/Rs. 261/-
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Usage or Utilization Charges Utilization charges for the service per channel are the same as the existing tariffs for normal telephone dialing.
FAQs about
Question: Does it work with a single number? Answer: Yes, it does. Question: Can I have a single number and still use two devices at a time? Answer: With this service, you get two channels by default. In case you opt to have two telephones, you will still have one number that could be used for two separate calls simultaneously. Calls will be charged accordingly. Question 5: Does the user side terminal equipment require power supply? Answer: The power supply is required if one wants to use multiple devices on the line. However, one device can still be used in the event of power failure. Question: What is the distance Limitation of this service? Answer: You can benefit from this service within 3.5 kilometers of the local exchange. Question: What do I need to get faster Internet service on ?
Answer: But you will have to contact the ISP concerned to arrange ISDN Internet connection/account. Question: Is data traffic possible through PSTN? Answer: Data transfer requires remote terminating end. if the remote end is normal
connection at both ends, that is, originating and
Question: I am connected to the Internet and have only one number configured on my line. In that case, will the person trying to call get busy tone?
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Answer: connection has two channels; each can be used for different purpose. In case someone calls you at a time when you are connected to the Internet on one channel (64 Kbps), the call will automatically be routed to your telephone set on the second channel. However, if you are using both channels for the Internet connectivity or voice/fax (128 Kbps), then the person calling you will get busy tone. How Do I Subscribe? services are now available at Karachi, Lahore, and Islamabad/Rawalpindi. To subscribe or for further information, please call or Fax:
UNIVERSAL ACCESS NUMBER 1. WHO SHOULD HAVE UAN?
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Interconnect Billing Manual UAN (Universal Access Number) service is ideal for organizations engaged in marketing of products or services. Here is a list of businesses who should have UAN service: Banks Newspapers Airlines Hotels Shipping Lines Fast Food Outlets Consumer Products Companies Insurance Companies Credit Card Companies Travel Agents Courier Services Movers Utility Services Trading Companies Stock Brokers
2. HOW IT WORKS?
UAN consists of 6 digits, preceded by 3 digit code of 111, common to all UANs. Example 111 - 20 20 20 UAN operates on Existing telephone connection without disturbing normal phone number. UAN never changes. If you move your office or your normal telephone number is changed, your UAN will remain unchanged. UAN works both in multiline PABX and multi phone connections. The incoming call hunts for free junction or free phone connecting instantly. UAN service can also be used for facsimile. UAN can be accessed from other cities by dialling the area code first. Example: (021) 111-20 20 20.
3. WHY USE THE UAN?
UAN makes it easier for customers to contact you by dialling a simple number. A quick and easy access to make queries and complaints increases customer satisfaction. Consumers are increasingly aware of the benefits of doing business by phone because it is time saving and both convenient and cost saving. 4. UAN OF YOUR CHOICE
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You will get the UAN of your choice. You may choose any combination of 6 digits from 0 to 9. Choose a simple memorable number. Example 007 007 or 13 13 13 or simply 900000. PTCL allots the UAN on first come first served basis.
5. HOW TO SUBSCRIBE? Please fill up the UAN service form in triplicate available at any of the UAN offices and send it to the same office along with the Pay order/bank draft covering installation fee and subscription charges. The pay order /bank Draft should be drawn in favour of Pakistan Telecommunication Company Limited. The installation fee is as follows: 1.For one office 2.For two offices 3. For three Offices Additional Office Rs. Rs. Rs. Rs. 20,000 40,000 55,000 15,000
In case of subsequent directory number change or UAN change, the UAN reinstallation fee will be half of the above amount. Subscription charges are recurring and payable in advance on quarterly basis at the rate of Rs. 3,000/- per quarter per office. 6. HOW TO APPLY UAN service is available now in 50 major cities of the country. For subscribing UAN service please contact the UAN office in any of the following cities. Call or fax for an application form Corporate Customer Centre/CCC Tel: 111 20 20 20 Corporate Customer Centre/CCC Fax: 111 21 21 21 a. The UAN service is already provided in 38 major cities of Pakistan, the detail is as under:Haripur Kohat Sibi Attock Wah Cant Chackwall Wazirabad Sahiwal Sukkur Dera Ismail Khan Mardan Faisalabad
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Raiwind Mirpur Khas Rahim yar Khan Port Bin Qasim Hub Bahawalpur Mingora Sargodha Mandi Bahauddin Nawabshah Gujrat Sheikhupura Larkana
Gujranwala Sialkot Hyderabad Islamabad Rawalpindi Karachi Lahore Multan Peshawar Quetta Abbottabad Jhelum Dera Ghazi Khan
b. Due to increase in the demand of Universal Access Number, PTCL is expanding the UAN services to the following cities:Khanewal Mainwali Vehari Muzaffargrah Lodharan Gujar Khan Bahawalnagar Jhang Kasur Chiniot Bhakkar Manshera Khushab Toba Tek Singh Hafizabad Okara Pak Pattan Rajan Pur Leiah
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Interconnect Billing Manual Universal Internet Number 131 numbering scheme for Internet Service Providers, represents exclusive code assigned to each ISP. Functioning just like UAN-0800 toll-free service, UIN involves allocation of numbers to individual ISPs who are licensed by PTA. The service function under single-metering billing system, with promise of rich dividends in terms of customer care. The benefit of the service, of course, goes to the end-users, who happen to be any ISP customers. Once subscribed, the service means timeless communication for your customers, allowing them to pay for a single call irrespective of its duration. The service inestimable. relevance in todays competitive corporate market is therefore
The Internet Service Providers can therefore subscribe this highly effective service and send to their customers a strong message of care and service excellence. Number Allocation A minimum of two numbers is allocated to each ISP. E-1 level standby numbering is also available if lines from two different exchanges or PSTN connectivity is required. How to Apply Prescribed UIN service order forms are available at Corporate Customer Centres. Please fill up the UIN service form and submit it in the office of Manager Corporate Customer Centre along with pay order/bank draft covering installation fee and subscription charges in favour of Pakistan Telecommunication Company Limited. Installation Charges The installation fee is as follows: 1. 2. 3. 4. For 1st 131-code For 2nd 131-code For 3rd 131-code Additional 131-code Rs. 20,000 Rs. 20,000 Rs. 15,000 Rs. 15,000
For all subsequent 131-code Rs. 15,000 will be charged for each. Subscription Charges: Subscription charges are recurring and payable in advance on quarterly basis @ Rs. 3,000 per quarter per ISP code +15% GST. UIN of Your Choice
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Interconnect Billing Manual You may chose a simple memorable number. Example: 131-22222 PTCL allots the UIN number on first comes first served basis. 131-12345
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Interconnect Billing Manual Co-Location Facilities

No. Tariff.1-20/2000 Dated: April 5, 2004
Pakistan Telecommunication Company Limited (PTCL) has taken the landmark decision to establish Co-Location centers throughout the country. In the first phase, these centers will be established at Islamabad, Lahore and Karachi. The Telecom Data and IT Companies will install their equipment directly in PTCL premises in ready fitted environment. The primary purpose is to provide a number of resilient and centralized connection and control facilities in which Co-Location centers communication can be located. Objectives: Salient Features Meeting all requirements of IT& Telecom Service providers Purpose built facilities at one location Convenient and secure space Benefits Easy access to national & international connectivity Quick deployment of service Minimum capital investment & cost saving Higher reliability & better quality of services Full connectivity under one roof-just plug in and start business
Stable power supply (inducing standby)
Proximity of customer access related infrastructure
Scope of Co-Location Facilities: The flowing parameters shall determine the scope of PTCL Co-Location facilities. Provision of telecom grade space. No break power supply back up, Air conditioning, smoke detection and fire protection system. 24-hours manned security. Sharing of cages by more than one customer will be allowed. Provision of PRIs and international connectivity.
Services offered at Co-Location Service providers will provide the following services at Co-Location Centers. Internet Service provide (ISP) Digital Subscriber Link (DSL) Premium Rate Service (PRS) Data switches, PRL Switches
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Web-Hosting servers Credit card Authentication system Data-warehousing Application
How to Co-Locate: Registration: Demand shall be registered with General Manager (Tele Housing and VoIP) or his authorized representative at the respective location on the first come first serve basis. Security: Application must be accomplished by a draft/Pay order amounting to Rs. 50,000/in the name of PTCL. This amount will be kept as security against utility bills. Other items and Conditions are as under: Validity Period of Co-location Agreement The co-location agreement shall be for a period of two years initially which may be extended by mutual agreement for the same period of time. The agreement shall be received every one year to decide upon further extension or otherwise. Installation Standard: Installation standards for equipment, racks, cables etc shall be as per supplier's recommendations and shall be strictly adhered to by the customer. Space Allocation: Allocation of space shall be subject to available capacity, requirements of individual customer, capacity limits and reservation rights of PTCL (unchangeable). Restriction on Use of Space: Allocated space may only be used for the purpose described under the negotiated agreement. Equipment installed in the space must not adversely affect the suitability of the surrounding space or fall outside the agreed standards for equipment compatibility. Time Scale for Provisioning: Request for provisioning of the facility must be made at least 3 months prior to start of equipment installation. Co-Location service will be offered in three cities initially. In the 2nd phase the similar facilities will be provided to other cities like: Peshawar, Multan, Gujranwala, Faisalabad, Hyderabad and Quetta. To join Co-Location, Please visit our following offices: For further information, please call or fax: Islamabad Co-Location Center PTCL Telephone Exchange Building, F-8, Islamabad, UAN No. 111 469 469 Co-Location Center Garden Town Telephone Exchange Building, Lahore, UAN No. 111 469 469
Lahore
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Karachi
Cantt-11, Telephone Exchange building, Me Iver Road, Off Ziauddin Ahmed Road, Karachi Cantt, UAN No. 111 469 469
Tariff Package: Charges for PTCL Co Location Facilities S. Particulars No. 1 Covered Spacei) Purpose Built Co-Location Center (With facility of standby Power) ii) Ordinary covered space in Exchange. (With facility of standby Power) iii) Ordinary covered space in Exchange. (Without facility of standby Power) 2 Open Space i) Open Space on ground ii) Open Space on rooftop 3 Towers Self Supported Tower on Rooftop (30 meter high) (For additional height, rates will be calculated on the basis of above rates) Self Supported Tower on Ground Monthly Rentals Rs. 78/Sq. foot
Rs. 32/Sq foot
Rs. 17/Sq foot Rs. 11/Sq foot Rs. 16.50/Sq. ft Rs. 50,000
a. b. c. d. e.
30 50 60 70 80
meter meter meter meter meter
height height height height height
a. Rs. b. Rs.
33,000 42,000
c. Rs. d. Rs.
45,000 50,000
Guyed wired Towers on ground Actual space utilization will be calculated according to following formula (2 D + 2 +2) X (2 D + 2 +2)
e. Rs.
55,000
Where D is distance between two anchor points and two feet are Rs. 11/Sft X (Actual Space added on either side of square. utilization) Cable runway, which will be charged as per actual length at rate in the next column.
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Rs.11/Sft in open Area
Rs. 17/Sft in covered area
Guyed wired Towers on Rooftop Actual space utilization will be calculated according to formula. (2 D + 2 +2) X (2 D + 2 +2) Where D is distance between two anchor points and two feet are added on either side of square. Additional 100 feet will be added for cable runway. Dish Antenna Rent for Dish Antenna on Roof Top Actual space utilization will be calculated according to following formula (d + 6 +6) X (d + 6 +6) Where d is diameter of Dish Antenna and Six feet are added on either side of square of diameter as roaming space. Additional 100 feet will be added for cable runway. Rs. 16.50/S.Ft X (Actual Space utilization) Rs. 16.50/Sft. X (Actual Space utilization)
Rent for Dish Antenna on PTCL Tower (whether on rooftop or ground) Rent for Dish Antenna on tenants own Tower on the ground
Rs.10,000 No charges
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Rent for Dish Antenna on tenants own Tower on Rooftop 1st Antenna Additional Antenna (Provided engineering design permit installation of additional Antenna)
No charges Rs. 5,000 per antenna Rs. 5,000 per antenna
Installation of third party Antenna at Tenants Tower (Whether on ground or Rooftop, provided engineering design permit installation of additional Antenna) 5 Charges for Purpose Built Co-location Centers with Air-conditioning Electric Power (Including backup power) AC 220 V DC 48 V
Rs. 1,500 /Amp
Rs. 900/Amp Ordinary Space AC 220 V DC 48 V Rs. 600/Amp Power for individual Air-conditioner to be installed by the tenant will be subject to above rates. Rs. 1,000 /Amp
An additional amount of Rs.15/sft per month will be charged if tenant wants backup generator power at ordinary space. Terms and Conditions
authorized representative at the respective location on first come first serve basis but limited to telecom and IT related companies. 2. Application shall accompany a draft/pay order amounting to Rs.10,000/- in the name of PTCL as Registration Fee. The request for provisioning of the facility must be made at least 3 (Three) months prior to start of installation of equipment. 3. The Customer shall deposit an amount equivalent to three months rent as security. 4. Rent /rental of each month shall be paid in advance. 5. Co-Location agreement shall be initially for a period of one year extendable by mutual agreement on year-to-year basis. 6. Allocation of space shall be subject to availability of space and reservation rights of PTCL. Co-Location space may only be used for the purpose described
1. The demand shall be registered with G.M. (Telehousing & VOIP) or his
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Interconnect Billing Manual in the negotiated agreement. Equipment installed must not affect suitability of surrounding space and must be according to agreed stander for equipment compatibility. 7. If facility is to be withdrawn, then six months advance notice shall be given to remove the Equipment within this period. No compensation will be offered to the customer. 8. Only available Tower height allowed by PTCL may be used. 9. Party installing antenna/dish shall be responsible for full standard security measures. PTCL will refuse installation failure to do so. 10. PTCL will not take responsibility for any mishap in respect of Tower, Space/building. Power break down. 11. Rates /rentals are subject to change at any time based on inflation in the Market and fiscal policy of the Government of Pakistan. 12. Registered parties having valid license from PTA will only be allowed to share the tower facility. 13. Party would have no legal claim/title to ownership in connection with any civil structure that it may be required to construct at PTCL premises on the leased space. 14. These charges are provisional and subject to approval of PTCL Board of Directors.
Call Centres Tariff/1-12/2003-04/Call Centers March 21, 2005 PTCL Management is pleased to announce the revised tariffs for Call Centers Excluding General Sales Tax) with effect from 21st March 2005 as follows: International Call Centres: PTCL has always tried to be instrumental in expanding the business horizons of its august corporate customers. This is evident from our continual efforts to create more and more business opportunities for our valued partners. Facilitating the establishment of International Call Centres is yet another promising opportunity for offshore companies to establish Call Centres in Pakistan and serve a global clientele. It, in other words, is a fascinating way to widen your business horizons beyond boundaries by extending services to transnational clients and their customers with an added fillip of economy and reliability. How does it Work?
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Establishing an International Call Centre is easy and hassle- free. Access to such a set up is facilitated by 0800 Toll-Free Service, wherein overseas customers' calls are routed to Pakistan or overseas destinations through VoIP technology where trained agents are ready to respond to the queries of the customers. The service however involves certain human resource requisites like communication skills and customer handling to be arranged by the subscribers. Prospective Beneficiaries: The main services that can operate International Call Centres include airline booking/confirmation, help line, banking, hotels, reservations, medical prescription entries, insurance claims and data entries etc. Incentive Package PTCL offers an attractive incentive package to prospective subscribers. This offer features:
Reduced connectivity charges from US $ 9900 to US $6500 per Ei Full Circuit MBS on FLAG. Maximum reliability through free satellite backup. Satellite capacity reinforcement of Pakistan Internet Exchange to ensure bandwidth availability in case of SMW3 outage. Service Level Agreement with Internet and IT companies. Self-healing domestic backbone. Software Technology Parks connected through Optical Fiber rings. 20% reduction in local line charges.
Tariff Package: International Call Centers The PTCL Management is pleased to announce following bandwidth tariffs for International Call Centers on Premium Internet Protocol Backbone Connectivity using SMW-3 with effect from 20th January 2005. The rates will be as under: Monthly Tariff on All Pakistan Basis US $ 412 700 1,200 2,000 7,200 24,000 31,348
Bandwidth 256 Kbps 512 Kbps 1024 Kbps 2 Mbps 8 Mbps 34 Mbps 45 Mbps 2. Other applicable charges DXX Charges Local Media NIL
Waived off upto 2 MB for Karachi, Lahore and Rawalpindi / Islamabad. For other cities customer to arrange local tail connectivity at their own cost from PTCL point of presence. The customers of bulk bandwidth shall arrange Optical Fiber Connectivity at their own cost form nearest PTCL exchange to their premises along with terminal equipment.
Installation Charges (One time) Security Registration Charges
Upto 1024 Kbps = US$ 500 > 1024 Kbps = US$ 1,000 One month rental (15 days billing cycle and 7 days payment time) Rs. 30,000 (Adjustable in monthly bills)
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(For 2/8/34 Mbps Customers) 3. Terms and Conditions by Ministry of IT & T 1. All International Call Centers will be provided with fully redundant international connectivity through sub-marine cable supplemented by satellite to ensure reliable and resilient international connectivity. There will be no additional charges except mentioned above. The arrangement will be on year-to-year basis to be continued until the alternate fiber optic cable comes into operation.
2.
3.
4. Terms and Conditions 1. GST @ 15% shall be payable on charges as per CBR Letter No. 1 (17) STR/2000 dated 30th November, 2001. Demand Note payment time 15 days. Non-payment to result in cancellation of registration. Bills will be payable with in 07 days from date of issue. In case of default 5% surcharge will be levied. Non-payment beyond 03 weeks shall warrant disconnection of the service. Non-payment beyond 30 days shall warrant disconnection of all services provided by PTCL to the defaulters. The Bulk Customer shall ensure PTCL exclusivity and interest. In case of any breach PTCL shall disconnect the service immediately. Parties indulging in unfair practices, violation of leased circuit agreement or found involved in any illegal activity would be liable to legal action as well as immediate termination of services.
2. 3. 4. 5.
6.
7.
Domestic Call Centers Pakistan Telecommunication Company Limited continues its endeavour to bring innovative products and solutions to its valued customers. In line with its commitment to provide new opportunities for betterment of services for the benefit of its shareholders, the company is always eager to find new ways to create a breed of satisfied customers for itself, as well as for its own corporate clients. Establishment of Domestic Call Centre is yet another opening for corporate businesses to send a message of special care to their customers. Offering the edge of more customer-focused service in a cost-effective manner, Domestic Call Centres follow a modern, market-oriented approach. How does it Work? Establishing Domestic Call Centers is easy and hassle-free. Access to such a set up is facilitated by 0800 Toll-Free Service, wherein customers calls are routed to a call center where trained agents respond to the inquiries of the customers. The service however involves certain human resource requisites like communication skills and customer handling to be arranged by the subscribers. Prospective Beneficiaries The main services that can operate Domestic Call Centers include airline booking/confirmation; help line, banking, hotels, reservations, medical prescription entries, insurance claims and data entries etc.
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Incentive Offer The Call Center service features tailor-made attractions like:
25% discount on nationwide call for customers with low-traffic volume plus an extra 5-10% discount based on usage.
Fixed minimum rate of Rs. 3.00 per minute.
Value-added combination of UAN and Leased Lines (DXX) for in-house Call Centers. Diversion of UAN and Leased Line calls to Cal Center. Connectivity Options: Three connectivity options are available depending upon the nature and type of a Call Center. Type of Call Centre Connectivity.
International Domestic
IP / IPLC (half-circuit) One-way PRI (incoming to call center)Two-way PRI with 0800 number and NWD access only One-way PRI for domestic only.IP/IPLC for international call center
Co-located
Tariff Package: Option 1
1.
Installation Charges (One time)
Rs 3,000 (Excluding General Sales Tax)
2.
Security deposit (Refundable)
1 to 5 lines Rs. 5,000 per line 6 to above Rs. 4,000 per line or Bank guarantee of Rs. 100,000
3.

Features (Free of Charge) Day time dependent routing Call distribution Origin dependent routing Call Charges (Excluding General Sales Tax):
4.
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Call Type Local Calls
Charges (Excluding. GST) Rs. 2.01 per call
Remarks A discount of 25% shall be allowed on billing of local call charges. Round the clock time less distance less. Without any minimum NWD traffic commitment per month.
NWD Calls (Flat rate)
Rs. 1.90 per minutes
Option 2 - UAN+IP (Traffic Aggregation using Packet Based Protocol) This option consists of a combination of UAN service leased line & DXX. Incoming voice traffic from various cities will be collected via local calls using UAN service and converted to packet based IP traffic for transport to central call center using leased lines. The call center operator will install IP gateways that will be housed at PTCL co-location centers and one-way PRI will be used for interfacing with PSTN.
1.
Installation Charges (One time)
Installation charges will consist of sum of individual installation charges as applicable for PRI and UAN services.
2.
Security deposit (Refundable)
One month rental of PRI and UAN plus advance rent for one month.
3.
Monthly recurring charges
Monthly recurring charges will consist of the following: Description of |Service PRI rental Line rent Coo-location charges UAN charges Leased line DXX charges Terms and conditions: 1. 2. 3. No connectivity is allowed to/from any type of International Network. Combined call centers (local + International) are not allowed. The interconnection of corporate customer's systems (including call centers) with PSTN will be one way; i.e. from PSTN to the corporate customers systems. For leased line Plus UAN (Option 3) only large corporate customers will be considered for incoming (one way) call center voice traffic only. Only Pakistan registered companies shall be allowed on non-exclusive basis. Interconnectivity of domestic call centers shall not be allowed. Monthly bill should be cleared within 7 days from date of issue. Non payment beyond 30 days will lead to disconnection without any notice. Charges As per applicable tariff for PRI As per applicable tariff for Line rent As per applicable tariff for Co-location As per applicable tariff for UAN service As per applicable tariff for leased lines + 100 % premium NIL
4.
5. 6. 7.
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Interconnect Billing Manual

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