John

Doe
PROFILE

173 XXXXXXX Close, XXXXXXX, B98 XXX Mobile: 00000 000 0000 Home: 00000 000 000 Email: xxxx.xxxxxx@xxxx.com

Organized Comp TIA Server+ accredited IT Technician with a logical problem-solving mind. Highly approachable and boasts excellent customer service skills. Obtained an IT degree at a distinction level. Expert in producing high quality technical documentation for internal and external use. Natural ability to speak to people at all levels. Thrive on creating technical solutions to improve and expand the business. Looks forward to responding to new challenges.

PROFESSIONAL EXPERIENCE
IT Technician (March 2010 Current) Bullivant Media LTD The role is supporting all aspects of the business. Experience with a wide range of different technologies. Responsible for upkeep of entire network infrastructure. Project Manager of several high-key installations. Requirement to respond to business change quickly and efficiently. Administration of the Windows Based Network Across 4 Sites in the West Midlands. Responsible for Repair and upkeep of all servers, desktops, laptops, network hardware and printers. Project managed WAN infrastructure overhaul using Watchguard XTM 5 Series with redundant Internet Lines. Reducing Costs and increasing functionality and continuity. Introduced the company to a Windows SharePoint based intranet, streamlining inter-team collaboration across the business. This also included an IT Helpdesk system, which improved response and resolution times. Introduced DHCP addressing to minimize administration overhead. Overhauled Active directory to maintain consistency and ease management of AD Objects. Redesigned the entire network to improve speed and reliability, including redundant routing and consolidation of servers, this reduced operating expenditure by 32%. Created and implemented a formal disaster recoveries plan. Created and documented server Backup Procedures with BackupExec and Netgear NAS Devices from scratch. Field Service Engineer Maindec Computer Solutions Office and field based, customer facing on-site troubleshooting, diagnosis and resolution. Diagnosed and repaired many types of hardware with no previous experience. Responding to customers faults on varying SLAs. Visited customer sites across the UK, responding to faults and project work as required. Diagnosed and repaired Servers/Printers/SAN onsite and within a workshop Environment. Repaired many faults on hardware that I had never experienced through a structured and logical approach. Completed several out of hours projects for customers such as Smiths News and AutoData. Completed laptop rollout for high key NHS employees, from migration of data to face-to-face training. Completed training and exams as outlined by the company training schedule. (December 2008 March 2010)

Page 1 of 2

EARLIER CAREER BACKGROUND

IT Technician (August 05 December 08) Arrow Vale High School Technician of 1000 User network alongside interactive whiteboards, printers, projectors, and AV equipment. Designed and implemented a helpdesk call logging system to improve time management and efficiency. Implemented School-Wide wireless network for staff and students. Managed technical team of 10 students on a daily basis to participate in many successful school shows and events. Conducted many IT training sessions to staff, introducing new systems and improving skills and knowledge on current systems.

ACADEMIC BACKGROUND
Foundation Degree IT and Technical Support (Distinction) Newman University College AS Levels - ICT (C), Business Economics (D), Drama (B) Arrow Vale High School GCSE English (C), Mathematics(C), Business Studies (B), Drama (B), Double Science (D) Arrow Vale High School (Sept 01 July 04) (Sept 04 July 05) (Sept 06 July 09)

PROFESSIONAL QUALIFICATIONS AND CERTIFICATES

MCITP Self Study - in Progress CompTIA Server+ Achieved in 2009 Various Hardware training courses such as HP LaserJet technology, Cisco Routing, HP Server, IBM X Server Completed Official Microsoft training of Exchange 2003

TECHNICAL ABILITIES
Full working knowledge of all Windows desktop and server operating systems. Full working knowledge of Microsoft Exchange 2003 and 2007. Active Directory/DNS/DHCP/IIS Proficient. Extensive PC, Server and Printer hardware knowledge for diagnosis, repair and configuration. Terminal Server Administration (Windows Server 2000, 2003 and 2008) Enterprise firewalls and routers (Watchguard/Sonicwall/Cisco). Microsoft Office 2003/2007/2010. Apple IOS (All devices), Mac OS X 10+ Microsoft SQL Server 2000/2005/2008 administration. SharePoint Services Administration. Setup and maintenance of Branch Office VPN Tunnels and Mobile VPN Clients. Some Linux Exposure (Red Hat/Ubuntu/PfSense). VMware ESXi 3.5/4/5 lab experience. Graphics Design Packages (Adobe Suite/Quark Express). Fluent in XHTML and CSS also client side coding abilities (VBScript ,XML, Batch Files).

OTHER INFORMATION
Full UK Driving License. References available upon request
Page 2 of 2