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A PROJECT REPORT ON

COMPARATIVE STUDY OF CURRENT ACCOUNT AND SAVING ACCOUNT OF HDFC BANK WITH OTHER PRIVATE BANKS

TABLE OF CONTENTS

TABLE OF CONTENTS
Page No.

CHAPTER I Objective of the Study Need & Scope of Study CHAPTER-II Introduction (Company Profile) 10 - 19

7-9

CHAPTER-III Research Methodology Descriptive work on subtopics CHAPTER-IV Data analysis & Data Interpretation Findings Limitations Conclusions

20 - 91

92 - 99

CHAPTER-V Recommendations & Suggestions Annexure Bibliography

100 104

CHAPTER I
OBJECTIVE

OBJECTIVE OF THE STUDY

To know the services of the other competitor bank in Muzaffarnagar (U.P). To know the charges various banks are charging for their services. Its Comparison with different competitor bank so that it can have a rough idea of its position in the market.

To know the methods of banking. To know the banking and financial terms used in day-to-day life and which plays an important role in our life.

NEED OF THE STUDY

For Bank: The study is useful to HDFC Bank because with the use of the report it can compare itself with other banks and also do some modifications in its services and charges so as to compete with the competitors in both short as well as long run.

For Student: The study is useful for student as he gains knowledge about various services of bank, the working of the bank and also about the competitors of the bank, which plays an important role in the marketing and implementation of the strategy.

SCOPE OF THE STUDY

The scope of study is to understand the problems faced by the bank while maintaining the market position among the competitors. With the help of this project we can introduce new facilities and we can explore new segments of customers with the analytical conclusion of this project. We can better understand what our weaknesses are and what our strengths are; so that we can explore the strengths and remove weaknesses.

CHAPTER II
INTRODUCTION

INTRODUCTION

The Housing Development Finance Corporation Limited (HDFC) was amongst the first to receive an in-principle approval from the Reserve Bank of India (RBI) to set up a bank in the private sector, as part of the RBIs liberalization of the Indian Banking Industry in 1994. The bank was incorporated in August 1994, in the name of HDFC Bank Limited, with its registered office in Mumbai, India. HDFC Bank commenced as a scheduled Commercial Bank in January 1995.

Promoter
HDFC Bank is Indias premier housing finance company and enjoys an impeccable track record in India as well as in international markets. Since its inception in 1977, the Corporation has maintained a consistent and healthy growth in its operations to remain a market leader in mortgages. Its outstanding loan portfolio covers well over a million dwelling units. HDFC has developed significant expertise in retail mortgage loans to different market segments and also has a large corporate client base for its housing related credit facilities. With its experience in the financial markets, a strong market reputation, large shareholder base and unique consumer franchise, HDFC was ideally positioned bank in the Indian environment.

Business Focus
HDFC Banks mission is to be a world class Indian Bank. The banks aim is to build sound customer franchises across distinct businesses so as to be the preferred provider of banking services in the segment that the Bank operates in and to achieve healthy growth in profitability, consistent with the banks risk appetite.

Capital Structure
The authorized capital of HDFC Bank is Rs.450crore (Rs.45 Billion). The paid up capital is Rs.282crore (Rs.28.2 Billion). The HDFC group holds 24.4% of the banks equity while about 13.2% of the equity is held by the depository in respect of the banks issue of American Depository shares (ADS/ADR Issue). The Indian Private Equity Fund, Mauritius (IPEF) and Indocean Financial Holding Ltd, Mauritius (IFHL), both fund advised by J. P. Morgan Partner, formerly Chase Capital Partners, together hold about 5.5% of the banks equity.

Times Bank Amalgamation


As a milestone transaction in the Indian banking industry, Times Bank Limited (another new private sector bank promoted by Bennett, Coleman & Co./Times Group) was merged with HDFC Bank Ltd., effective February 26,2000.

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Distribution Network
HDFC Bank is headquartered in Mumbai. The Bank at present has an enviable network of over branches spread over cities across the country. All branches are linked on an online real-time basis. Customers in 80 locations are also serviced through Phone Banking. The Banks expansion plans take into account the need to have presence in all major industrial and commercial centers where its corporate customer are located as well as the need to build a strong retail customer base for both deposits and loan products.

Management
Mr..Jagdish Kapoor took over as the banks Chairman in July 2001. Prior to this Mr..Kapoor was the Deputy Governor of the Reserve Bank of India. The Managing Director, Mr.Aditya Puri has been a professional banker for over 25 years and before joining HDFC Bank in 1994 was heading Citibanks operations in Malaysia. The Banks board of Director is composed of eminent individual with a wealth of experience in public policy, administration, industry and commercial banking. Senior executives representing HDFC are also on the Board.

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Technology
HDFC Bank operates in a highly automated environment in term of information technology and communication systems. All the banks branches have connectivity, which enables the bank to offer speedy funds transfer facilities to its customers. Multi-branch access is also provided to retail customers through the branch network and Automated Teller Machines (ATMs).

Business Profile
HDFC bank caters to a wide range of banking services covering commercial and investment banking on the wholesale side and transactional branch banking on the retail side. The bank has three key business areas: -

A) Wholesale Banking Services:The banks target market is primarily large. It covers blue-chips manufacturing companies in the Indian corporate sector and to a lesser extent, emerging mid-sized corporate. For these corporate, the bank provides a wide range of commercial and transactional banking services, included working capital finance, trade services, transactional services, cash management, etc.

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B) Retail Banking Services:The objective of the Retail Bank is to provide its target market customers a full range of financial products and banking services, giving the customer a one step window for all his/her banking requirements. The products are backed by world-class services and delivered to the customers through the growing branch network, as well as, through alternative delivery channels like ATMs, Phone Banking, Net Banking and Mobile Banking.

C) Treasury Operations:Within this business, the bank has three main product areas Foreign Exchange and Derivatives, Loan Currency Money Market & Debt Securities and Equities.

With the liberalization of the financial market in India, corporate need more sophisticated risk management information, advice and product structure.

Rating
HDFC Bank has its deposit programs rated by two rating agencies Credit Analysis & Research Limited (CARE) Fitch Rating India Private Limited.

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Corporate government Rating


The Bank was one of the first fort companies which subjected itself to corporate governance and Value Creation (GVC) rating by the rating agency, The Credit Rating Information Services of India Limited (CRISIL).

Awards and Accolades


Over the years, HDFC Bank has received recognition and awards from various leading organization and publication, both national and international. HDFC Bank was selected as the Best Bank-India 1999, Best Domestic Bank India 2000, Best Bank India 2001, Best Bank 2002 by Euro money, Best Domestic Commercial Bank India 1999, Best Domestic Commercial Bank 2000, Best Domestic Commercial Bank India 2001and Best Domestic Commercial Bank India 1999, Best Local bank In India 2002, Best Local bank In India 2003 by Finance Asia. In the October 2000 issue, Forbes Global selected HDFC Bank amongst the top 20 in the Forbes listing of the worlds best small companies. Closer home, HDFC Bank was selected for The Economic Times Award Corporate Excellence for Emerging Company of the Year 2000-01 and as Business Indias Best Bank for the year 2000. For its use of information technology the bank has been recognized as a Computer world honors Laureate and awarded the 21 st Century Achievement Award in 2002 for the Finance, Insurance & real Estate Category by computer world, Inc., USA. HDFC bank was awarded the Best IT User award 2003 (Category: Banking) as per of the IT User Awards 2003 conferred by economictimes.com & Nasscom.

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HDFC Bank is one of Forbes Global "Best Under a Billion"

In its issue dated October 27th, 2003, Forbes Global magazine has named HDFC Bank as one of the "Best under a Billion, 200 Best Small Companies for 2003". These 200 successful companies outside the US were selected from some 19,000 companies from Asia & Europe with annual sales below US$1 billion, based on profitability, earnings and sales growth. Forbes Global also talked to fund managers, analysts and industry watchers to spot these 200 best companies with brief operating histories but promising futures.

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HDFC Bank named Best Bank in India for 2003

HDFC Bank, one of Indias leading private sector banks, has been named the Best Bank in India for the year 2003 in a survey conducted by KPMG and leading business magazine, Business Today.

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CHAPTER- III
RESEARCH METHODOLOGIES

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Research Methodology

Several characteristics of modern business encourage the use of marketing research by business. First, the suppliers of products and services need to be informed about the final consumer in order to market their products and services more effectively. Secondly, as a company grows and starts distributing its products in number of different markets, the managers of the company find themselves becoming more separated from the final consumers of their products. Managers need information from their final consumers in order to satisfy the consumers, managers need at least five such information topics, which are of great interest from them. These five topics are:

TARGET MARKET PRODUCT/SERVICES PRICE DISTRIBUTION PROMOTION

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WHAT IS MARKETING RESEARCH?

Marketing research is the function which likes the consumers, customers & public the marketer through information which is used to identify & define marketing opportunities & problems, generate, refine & evaluate marketing action; monitor marketing performances & improve understanding of marketing as a process. According to American Marketing Association, Marketing research is the systematic, gathering, recording, and analyzing of data about problems related to the marketing of goods and services. Marketing research specifies the information required to address these issues, designs & the method of collecting information. It manages & implements the data collecting process, analyses the results & communicates the findings & their implications.

TYPES OF MARKETING RESEARCH


On the basis of fundamental objectives of the research, marketing research projects are classified into two branches: Exploratory Research Conclusive Research

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EXPLORATORY RESEARCH:
It seeks to discover new relationships. All marketing research projects start with it. This is a preliminary phase & is absolutely essential in order to obtain a proper definition of problems at hand. The major emphasis is on the discovery of ideas & insight. Exploratory research looks for hypothesis in well-established fields of study. Hypothesis usually comes from ideas developed in previous researches or are delivered from theory. Hypothesis is tentative answer to the question that serves as guide for most of the research projects. It is sub-divided as: a) Search for secondary data b) Survey

Search for Secondary Data:


Probably, the quickest & the most economical way of research are to depend upon the secondary data or to take advantage of others works & utilize their efforts. Report from research organizations furnishing continuing data, trade association sales data & company records, such as those kept for accounting & sales analysis, are other resources. Also a large volume of basic research reported in professional & trade journals along with Govt. documents are of help that may stimulate the process of hypothesis making. A survey of secondary data can be expedited if it is organized both externally & internally.

Survey:

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All those who have any association with the efforts to market the products in question are potential sources of information in a MR project. Such individuals may include anybody related anyhow to the topic. Individual interviews may be in-depth interview or projective techniques by which respondents are asked to project themselves into a particular situation, group interviews have come to be called focused group interviews.

Project technique is another approach to get respondents to reveal more than


thin surface feelings. Projective devices can be used to help the consumer express the different images they may have of competitive brands of a given product. Focus groups are intended to reveal some of the complex & subtle aspects of the relationship between the consumers on one hand & products, advertising & sales efforts on the other.

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CASE STUDY:
This method has long been considered Soft. The case method has received more attention. Indeed the case method might be considered one variation of the survey of individuals with ideas. It involves the comprehensive study of one or a few specific situation and lends itself particularly to the study of complex situation in which the interrelation of several individuals is important. The emphasis is on obtaining a complete description and understanding of the relationship among factors in each instance regardless of the number involved.

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CONCLUSIVE RESEARCH:
Conclusive research provides information that helps the executive so that he can make a rational decision. This study has done well while attempting to arrive at a more clear description of an apparent problem. Conclusive research study is classified as: a) b) Descriptive study Experimental study

Descriptive Study:
Descriptive study, as the name implies, is designed to describe something. The characteristics of users of a given products and the degree to with the product is used varies with income, age, sex or other characteristic or the number of person who sees a specific television commercials, etc. A majority of marketing research studies is of this type. To be of maximum value, a descriptive must collect the data for a definite purpose. Definite data are commonly used as a direct basis for marketing decisions after analysis of data. The investigator attempts to predict the result of certain actions, they may predict that concentration of advertising on upper income people will increase sales volume.

Descriptive study can be done in two ways:

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1.

CASE STUDY: When the case method is used in exploratory research, the purpose is to discover new ideas about relationship, which are then tested by conclusive research. If any conclusion is drawn from the case studies the testing of these conclusions occurs only as they are put into practice.

2.

STATISTICAL METHOD: The statistical method is the most widely used in marketing research. This method involves the study of a few factors in a large number of cases. As more cases are involved the statistical method must use different methods of analysis, methods designed for mass data, to identify cases and focuses instead on classes average percentage measures of dispersion and more sophisticated statistical procedures.

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Experimental Study
Experiments are much more effective than descriptive techniques in establishing cause and effective relationships. The collection of data in an experiment is organized in such a way as to permit relatively unambiguous interpretation. Design of experiments tends itself more readily to rational analysis and provides an ideal against which other research designs can be compared. There could be laboratory and field experiment. In laboratory experiments, test subject, usually consumers are brought to a particular place and then they are examined while in field experiments variables are taken in the field.

METHODS OF COLLECTING DATA:


Questionnaire and observations are the methods available, for collecting data.

1.

QUESTIONNAIRE METHOD: The greatest advantage of the questionnaire method is its versatility. Almost every problem in marketing research can be studied only by questioning. Questioning is usually faster and cheaper than observation. As a result, less time is typically wasted in questionnaire study.

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QUETIONNAIRE IS OF THE FOLLOWING TYPES:

1.

Structured Non Disguised Questionnaire: Most questionnaire studies made in marketing research are of this type. A

structured interviews of this type introduced gives more reliable results. The purpose of the question is clear and thus undisguised. It is simple to administer and easy to tabulate and analyze. This questionnaire has also got the provision for alternative response that helps in making the questions clear.

2.

Non-Structured None Disguised Questionnaire: Unstructured and undisguised questionnaire is distinguished by the fact that the

purpose of study is clear but the questions remain open-ended.

3.

Non-Structured Disguised Questionnaire: Many people are either unwilling or unable to give accurate response as to their

own attitudes and motivations. To overcome this, disguised methods have been developed.

4.

Structured-Disguised Questionnaire: These are the least used in the marketing research. They emerge as an attempt to

secure the advantage of disguise in revealing the sub-conscious and hidden motives and attitudes along with the advantage in coding and tabulation common to structured disguised approach which typically rests on propositions regarding the role of attitude in persons typical psychological make-up.

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2.

OBSERVATION METHODS: Observation study can broadly be classified in five bases:

1. Whether the situation on which the observation is made natural or contrived. 2. Whether the observation is obtrusive or unobtrusive. 3. Whether the observation is structured or unstructured. 4. Whether the factor of interest is direct or indirect. 5. Whether observation made by observers or by mechanical means. Each of the classification has some impact on the quality of the data collected. 1.

UNIVERSE:
The universe is the entire group of items researchers wishes to study and which

they plan to generalize. This depends on the research objective. 2. SAMPLING: According to a famous statistician YULE the objective of sampling is to get maximum information about the parent population with minimum efforts. Types of Sampling: (a) (b) Probability Sampling, and Non-Probability Sampling.

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(1.)Probability Sampling (a) Simple random sampling (b)Systematic sampling Stratified sampling (d) Area sampling

(2.)Non-Probability Sampling (a) Convenience sampling (b) Quota sampling (c) Judgment sampling d) Panel sampling

SAMPLING UNIT:
Sampling unit contains the particular units being studied and which generally reflects the desired response that is most of the traits that the universe has.

SAMPLING PROCESS:
Two general classes of methods exist for selecting samples. These are probability method and non-probability methods.

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RESEARCH DESIGN OF PROJECT:

A preliminary study of the mothers using baby soaps was done by this method of research. For this purpose structured and non-structured questionnaire was prepared and administered to various customers in different market segments and income groups. It includes; 1. 2. Survey method, and Personal Interview.

DISCRIPTIVE WORK ON THE STUDY


SOURCES OF INFORMATION:
It is one of the most complicated and tough jobs for my research work though I thoroughly enjoyed it. For data collection the primary and secondary sources of data collection were-

(1) Primary sources:


Primary Source of data collection with mothers who use baby soaps or may be other soaps for their kids. Main source of information is questionnaire with personal interview & other source is Tele calling.

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Questionnaire:
It is the combination of a number of questions, which are of two types such as Open-ended: In it the respondent gives answers in descriptive way. Close ended: In it the respondent gives answers in Yes or No types. I have used Questionnaire as a data collection tool.

(2) Secondary sources:


Past records, Files, Internet,

Sample size:
Sample size refers to the number of item to be selected from the universe to constitute a sample algebraically, let the population size be N, Sample size is n (n<N). Web portals of the Company. Sample size:100

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Discounts on Loans
We enjoy the benefits of preferential rates on our loan products, namely Loans Against Shares, New Car Loans and Used Car Loans, Consumer Loans and Personal Loans. *All loans at the sole discretion of HDFC Bank.

Personalized chequebook:
To provide we added security, our Savings Account cheque book comes with our name printed on it, at no extra cost. In the case of joint accounts, both account holders' names will be printed on the chequebook.

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Pension Account for EPFO Pensioners.


The Employees Provident Fund Organization (EPFO) has appointed the bank as an Additional Disbursement Agency, under the Employees Pension Scheme 1995. This Pension Disbursement Saving Bank account is operational from all the Branches of the Bank throughout the country. HDFC Bank is the only private sector Bank in the country given the mandate to open/service pension accounts for pensioners under Employees Pension Scheme 1995.The pension account will come with a host of attractive features such as: 1. 2. 3.

Zero balance saving account Free International Debit Card Free Fund Transfers

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4. Free facilities of Phone banking and Net banking 5. Free Inter-branch/ Inter-city banking 6. Personalized cheque books

E-Age Savings Account.


We always on the move. Every second counts. And with technology at our disposal, who needs to go to the bank? Presenting e-Age the Savings Freedom Account Account for the from mobile HDFC phone Bank, generation. the

Access our account anytime from anywhere without having to visit the bank from ATMs, Internet, Phone or even our Mobile.

Banking through SMS or WAP, we can avail of all these facilities absolutely FREE. > Zero balance account >Free International Debit Card >Free Inter-city/Inter-branch banking

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Cash withdrawal Cash deposit Demand Draft/ Pay Order issuance Cheque deposit

Kids Account
>Free Fund Transfers >Cash delivery to our office This service is currently available in Mumbai, Delhi, Chennai, Hyderabad, Bangalore, Pune & Ahmedabad. >Cheque Pick-up * A drop box will be installed at the company premises and the cheques will be picked up at designated intervals. This service is currently available in Mumbai, Delhi, Chennai, Hyderabad, Bangalore, Pune & Ahmedabad >Overdraft Facility >Discounts on Loans >Personalized cheque books

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Advantages of Kid's Bank Account:


The Kids Advantage Account is specially designed keeping our child's future in mind.

Free education insurance cover of Rs. 1, 00,000. We can opt for systematic investments in mutual funds to plan for our kid's future. For children of age 7 years and above, an ATM/International Debit Card will be issued in the child's name with our permission, of course. The amount your child is able to withdraw or spend on the ATM/International Debit Card is Rs. 2,500 per day (Rs. 1500 at ATMs, Rs. 1000 at merchant locations).

Personalized Cheque Book for our child. Quarterly statement accounts in your child's name. Free Net Banking for us to monitor our and our kid's account. Free transfer of funds between our HDFC Bank Savings Account and Kid's Advantage Account.

Salary Account
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When our company opts for the HDFC Bank Corporate Salary Account programmed, we get more than just a Savings Account. We get a superior banking experience plus a host of value-added services. An e-Age banking account that is accessible 24 hours a day, 7 days of the week, and 52 weeks of the year. Through free Net Banking, Mobile Banking, Phone Banking facilities, wide network of ATMs and branches across the country. We and our colleagues get the convenience of having our salaries credited directly, a free International Debit Card, Overdraft facility, plus free Demand Drafts* and preferential interest rates on Personal Loans.

*Up to Rs. 25,000 per instrument.

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International Debit Card


Presenting the HDFC Bank International Debit Card that lets us shop and do much more than we could do with our ATM Card. It replaces cash, so when we go shopping, we no longer need to carry cash with us. This card can be used in India and abroad at merchant locations such as shops and restaurants and to withdraw cash from a widespread network of ATMs. The value of the payment made or cash withdrawn is instantly debited from our account. What's more, while all your purchases and cash withdrawals are in the currency of the country we are in, our account is debited in Rupees!

HDFC Bank offers the following Debit Card programs in India: 1. Visa Electron in association with Visa International 2. Mestro in association with MasterCard International

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International Debit Card: Its like an ATM card we can shop with! International Usage : Account Debited in Indian Rupees Widespread domestic and international validity

Merchant Locations Cash withdrawal at select Canara Bank and Bank of India branches (for Visa Electron Program only)

Daily withdrawal limits We can withdraw up to Rs. 15,000/- at ATMs and make purchases upto Rs. 25,000/- at Merchant Locations (Point of Sale) per day. Lost your Debit/ATM Card? We can now hot-list our Debit or ATM Card 24 hours a day, 7 days a week by calling the phone banking numbers . Limited liability of fraudulent usage on lost and stolen cards Worldwide Assistance

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Transaction Fees
Transaction Domestic Visa/ Plus ATMs and Rs.55/Cirrus ATMs International Visa/ Plus ATMs and Rs. 110/Cirrus ATMs Select Canara Bank and Bank of Rs. 100/India locations *

Cash Withdrawal

Balance Inquiry Rs. 15/-**

Rs. 15/-**

NA

Only in case of Visa Electron Debit Card holders.

Services and Tariffs


Worldwide Assistance from Visa International for Visa Electron Debit Cardholders. Services Offered Lost/Stolen Card reporting Emergency Cash Disbursement Charges USD 35 per card USD 175 per disbursement + USD 25 per disbursement only in cases where emergency cash is disbursed by Visa through a member. Cash USD 50

Cancellation of Emergency Disbursement request Miscellaneous customer services USD 5 per enquiries

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Worldwide Assistance from MasterCard if we have a Maestro Debit Card.

Services Offered Lost /Stolen Card reporting Emergency Cash Disbursement Miscellaneous

Charges USD 35 per card USD 95 USD 7.75 per call

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HDFC Bank - Escotel International Debit Card


HDFC Bank and Escotel come together to introduce us to a world of wonderful benefits! The HDFC Bank Escotel International Debit Card offers us the best deals from both HDFC Bank and Escotel. HDFC Bank- Escotel Co-branded International Debit Card Advantages:

Benefits for All customers


o

Free Talk time: Rs.100 on registration and Rs. 50 on first usage within 31 days of issuance of Debit card at Merchant outlets.

Loyalty Points: For every Rs. 100 spent on Debit Card, 1 loyalty point; an additional loyalty point on payment at Escotel outlets through Debit Card, Redemption of loyalty points against talk time.

Personal Accident Insurance: For Rs. 2 Lakhs per card from the following month from the first usage of Debit card at Merchant outlets.

Special Discounts: At Garment stores, restaurants and more.

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SMS Alerts: Introducing shortly for banking transactions.

Benefits for Post-paid Customers Activation fee for New Escotel Connection waived (Worth Rs. 532/-) Free National roaming rental for life (Worth Rs.100/- per month) & Choice of Mobile number
o

o o

Free Standing Instruction facility on HDFC Bank account for Escotel bill payment

Benefits for Pre-paid Customers


o

Rs. 50/- worth of talk time free for 5 top-ups

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Transaction Fees
There is no charge for using the card at HDFC Bank ATMs There is no charge for using the card at a Merchant location (However, at Petrol Pumps and Railway stations transaction charges are levied as per Industry practice) Transaction Cash Withdrawal Domestic Visa/ Plus ATMs Rs.55/International Visa/ Plus ATMs Rs.110/Select Canara Bank and Bank of India Rs.100/locations * Balance Enquiry Rs. 15/Rs. 15/NA

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Services and Tariffs


Worldwide Assistance from Visa International for Visa Electron Debit Card holders. Services Offered Lost/Stolen Card reporting Emergency Cash Disbursement Cancellation of Emergency Cash Charges USD 35 per card USD 175 per disbursement + USD 25 per disbursement only in cases where emergency cash is disbursed by Visa through a member. USD 50 Disbursement request Miscellaneous customer services enquiries USD 5 per call

PRODUCT RANGE
(Saving, Fixed deposits, Current and saving Account, Demat Accounts e.t.c)

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Apart from the usual facilities, you get a free ATM Card, Inter branch banking, Net Banking, Bill Pay, Phone banking, Debit Card and Mobile Banking, among others.

HDFC Bank Preferred:


A preferential Saving Account where you are assigned a dedicated Relationship, who is your one point contact. You also get privilege like fee waivers, enhanced ATM withdrawal limit, privileges locker allotment, fee Demat Account and lower interest rates on loans, to name a few.

Sweep-In Account
A fixed deposit liked to your saving Account. So, even if youre saving Account runs a bit short, you can issue a cheque (or use your ATM Card). The money is automatically swept in form your fixed deposit into your Savings Account.

Super Saver Account


It gives you an overdraft facility up to 75% of your Fixed Deposit. In an emergency, you can across your funds while your Fixed Deposit continues to earn high interest.

HDFC Bank Plus


A part from regular and premium Current accounts we also have HDFC Bank Plus, a current and then some more. You can transfer up to Rs.50 Lakh per month at no extra

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charge, between the four metros. Get cash delivery/ pickup unto Rs. 25,000/-, home delivery of demand Draft, at- per cheque, outstation cheque clearance facility, etc.

Demat Account
Conduct hassle free transaction on your shares. You can also access your Demat Account on the Internet.

International Debit Card


An ATM Card you can shop with all over the country and in over 140 countries with. You can spend in any currency, and pay in Rupees.

Loans for Every Need


Now, loans come to you in easy-to-pay monthly installments, and are available with easy documentation and quick delivery.

Personal Loans
Take a loan of up to Rs. 3 Lakh for a wedding, education, purchase of a computer or an exciting holiday.

New Car Loan and Used Car Loans


Finance up to 90% of the cost of a car, new or used! And the loans come to you with easy documentation and speedy processing at attractive interest rates.

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Loans Against Shares


Get an overdraft up to Rs. 10 lakh at an attractive interest rate against physical share, up to 50% of the market value of your share. In case of Demat share, you get a Loan against Share of up to 65% of the market value of your shares, till Rs.20 lakh.

Two Wheeler & Consumer Loans


To help you buy the best durables for your home.

Demat Account
Protect your share from damage, loss and theft, by maintaining your shares in electronic from. You can also access your Demat Account in the internet.

Current Account
Get a personalized cheque book, monthly account statement; inter branch banking and much more.

Mutual Funds
A part from a wide choice of mutual funds to suits your individual needs, you benefits from expert advice on choosing the right finds based on in-depth market analysis.

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International Credit Card


Get on option of Silver, Gold or health Plus Credit card, accepted worldwide from a world class Bank. If you have outstanding balance on your other credit card, you can transfer that balance to this card at a lower interest etc.

NRI Services
A comprehensive range, backed by unmatched features and world-class services, ensures NRIs all the banking support they need.

Forex Facilities
Avail of foreign currency, travelers cheques, foreign exchange demand draft, to meet your travel needs.

Insurance
HDFC bank now brings you Life insurance and Pension Solution like Risk Cover Scheme, Childrens Plan and Personal Plan from HDFC Standard Life Insurance Co.Ltd.

SERVICES PROVIDING BY THE BANK


Phone Banking
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24-hour automated banking services with 39 Phone Banking Numbers available.

ATM 24 Hour Banking


Apart from routine transactions, you can also pay your utility bills and transfer funds, at any of our ATMs across the country all year round.

Intercity / Inter Branch Banking


Access your account from any of our branches in cities.

Net Banking
Access your bank account from anywhere in the world, at anytime, at your own convenience. You can also view your Demat Account through Net Banking.

Mobile Banking
Access your Bank Account on your Mobile Phone screen at no airtime cost. Use SMS technology to conduct your banking transactions from your cell phone .

Bill Pay
Pay your telephone, electricity and mobile phone bill through our ATMs, Internet, Phone or Mobile Phone. No more standing in long queues or writing cheques.

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CURRENT ACCOUNT CATEGORY I


Money transactions are at the heart of most business relationships. Bank's support and services can make all the difference in closing a deal, and maintaining goodwill with business associates.

The HDFC Bank Current Account gives us access to a large network of branches across India. They also give us 4 direct access channels to our account - the phone, mobile, Internet and through the ATM. So we can do our banking at our convenience, not our banks. The Advantages Useful inter-city banking Safe & convenient intra-city banking ATM Phone Banking Enjoy FREE 24-hour Phone Banking to check our balance, find out the status of our cheque or even stop a cheque

Net Banking Mobile Banking Sweep-In Account Attractive rates for inter-city/inter-branch transactions

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Our funds will be transferred at Rs.1.50/- per Rs.1000/-. The minimum charge is Rs. 50/-. We can also deposit or withdraw cash for an additional charge of Rs. 2.50/- per Rs. 1000/(on full amount, if amount is more than Rs. 50,000) at branches other than the branch where you have opened our account. Acceptance of cash at the home branch is as per branch's discretion Utilise a safe deposit locker (available in select cities and branches) for your valuables and important documents.

FREE Personalised cheque book of 50 leaves for enhanced security. Rs. 2/- per leaf is charged for subsequent cheque books. For banking services that complement your business, open a Regular Current Account with HDFC Bank right away. Fees All we need is to maintain an average balance of Rs.10,000/- per quarter. (Nonmaintenance of this balance entails a nominal charge of Rs. 750/-)

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Particulars Category Min QAB Rs.10,000 Standard Normal Rs.10,000 Rs.500 p.q. ICICI Bank UTI Bank Rs.10,000 Rs.10,000 Rs.10,000 Regular Standard Normal Basic Rs.10,000 IDBI Bank Basic Rs.10,000 Rs.900

HDFC BANK

ICICI BANK

UTI BANK

IDBI BANK

One ATM card per Account Monthly Statement Phone Banking Net Banking

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Anywhere Banking QAB<100%Rs.100 p.q.QAB<75% Rs.200 p.q.QAB<50% Rs.300 p.q.

Doorstep Banking Facility Pay order & DDs

Upcountry Cheque Collection Multicity Cheque Debit Card Mobile Banking

ICICI Bank Normal Particular Service Not Available Category Basic

UTI Bank

IDBI Bank

Standard

HDFC Bank

Service Not Available

Available up to Rs.1lakh per day Rs.125 per pick up per day

Regular

Rs.25 per Visit

Rs.400 per month {1 visit per day}

Service Not Available

Min QAB

Rs.10,000

53

Rs.130 no third party Available up to Rs.1 payment by self cheque lakh per day, Rs.125 per only & a limit of Rs.2 visit per day lakh

Service Not Available

Non Maintenance Charges

Rs.750 per Quarter

Rs.35 per Visit

---

Service Not Available

SERVICES :- CHANNEL SERVICES


UTI Bank Pick Up Normal Basic IDBI Bank Category

Particulars

HDFC Bank Regular

ICICI Bank

Standard

Cash at Metros & Service Not Available Others

Cheque/ Document Service Not Available Free Free Free Delivery At no extra cost At no extra cost Cash at Metros Service Not Available Courier charges Courier charges

54

At no extra cost*

Only courier charges

Rs.20 per charges

Free

Free

Dial a DD [DD charges Service Not Available will be as applicable]

HDFC Bank

Regular

Free*

55

At no extra cost*

Rs.50

Free*

Particulars

Category

PHONE BANKING

Account related information

he previous quarter, will be charged Rs.25 for each transaction done through a phone banker instead of using the Automated interactive Voice Response

56

Request for a cheque book make a F.D. Stop payment Request

Draft charges/ Managers charges

Fax-a-statement

CHEQUE BOOK CHARGES


HDFC BANK Regular Rs.2 per leaf [first 50 Cheque leaves Free cheque book free] Additional cheque Rs.1.50 per leaf Standard Normal Basic Rs.2 per leaf [first cheque book free] ICICI BANK UTI BANK IDBI BANK

Particulars

Category

Local Charges 50 Cheque leaves Free additional Cheque leaves Rs.2 per leaf

At per/ Multicity Cheque Book

Rs.2 per leaf

Rs.2 per leaf

Rs.2 per leaf

Rs.2 per leaf

Stop Payment Charges Range of cheque Rs.100Particular Charges Rs.50

57

Stop Payment Charges

Rs.30 per transaction

Rs.100 transaction

Rs.50 per transaction

Demand Draft: ACCOUNT STATEMENT:


HDFC BANK Free* Rs.1000 per year --Free --Free* Rs.50 per statement Free Rs.500 per quarter ICICI BANK UTI BANK IDBIIDBI Bank BANK Monthly Weekly Free Free Free Drawn on non RBI Drawn on RBI Centers NA Rs.1/1000 Min. Rs.20 Centers --Free --STANDING INSTRUCTIONS: Rs.100 per standing instruction ---

Particulars

Daily (through e-mail)

Daily (hard copy) Rs.25/1000Additional Copy

statements.* Account which maintains AQB LESS THANRs.5000 in the previous quarter will be charged Rs.25 each for the next 3 monthly

58

One time set up charges

Setting up Rs.150 per transaction Rs.25+ remittance charges.

---

Duplicate statement Up to 1 year old Rs.125/st More than 1 year Old Rs.50/st

---

---

---

UTI Bank

Rs.2.5/1000 Mi..Rs.30

Rs.1.5/1000Min. Rs.20 Min. Rs.20 Rs.1/1000

59

Any amount( Subject to daily limits setup by correspondent Centers on UTI bank networks issued from home branch on RBI Centers Drawn on non RBI bank) issued from home branch Outside network Drawn

60

ICICI Bank

Rs.2.5\1000 mon. Rs.40

Rs.1.5\1000 mon. Rs.30

Rs.1\1000 mon. Rs.25 Rs.1\1000 mon. Rs.25

61

Drawn on correspondent bank/other bank

Payable at category C Location Payable at category B LocationPayable at category A location

62

HDFC Bank

1000 or Part thereof (Min. Rs 300)Rs.3/1000 or Part thereofRs.30Rs.25Rs.15or Part thereof (Min. Rs.250,Max.Rs.5000) thereof (Min. Rs.50)Rs.50 Rs.2/1000 Rs.10 Rs.2.50/1000 or Part

63

Drawn on non-branch location

Above Rs. 1 Lakh

Above Rs.25000 to Rs.1 LakhUpto Rs. 25000Drawn on branch location

64

65

PAYMENTS:ICICI BANK Standard UTI BANK Normal IDBI BANK Basic

Free; without limit for self cheques#

Free; limit Rs.50,000 per day Rs.75,000Free: limit Between RBI centers Rs.1 per 1000 min. Rs.25 Between Non-RBI centers & vice versa between Non-RBI centers. Rs.2 per 100; min Rs.25 NA

n Rs.7 per chequeRs1 per 1000/min 7 per chequeFor payment Between category A Location

66

Max. Limit Rs.50000 per day free only for self cheques. pd.Max.limit 1 lakh pd Rs.2 per 1000 above Rs.50000

# Rs.50, 000 per transaction for 3rd party cheques. * Third party cash withdrawal is allowed.

CURRENT ACCOUNT CATEGORY II


Our business needs a partner who can manage our finances while we concentrate on growing our business. Making our funds easily accessible wherever our business expands. Introducing the HDFC Bank Premium Current Account

A Current Account with the benefits of accessing our account from a large network of branches, and through direct access channels - the phone, mobile, Internet and through the ATM. Enter into a profitable relationship and access all the privileges flowing our way.

Its Advantages
We can access our account anytime and anywhere, to withdraw cash, deposit cash, cheques, make balance requests. inquiries or mini statements, and for cheque book

Useful inter-city banking

67

Personalized cheque book for enhanced security o Safe & convenient Intra-city banking o Useful inter-city banking

Deposit and withdraw cash in more than one branch/ATM in a proprietorship companies). So you dont have wherever we go

city (only for sole

to risk carrying money with you,

ATM Get a FREE ATM Card and access your account from the wide network of ATMs, across the country.

Phone Banking Net Banking Mobile Banking Sweep-In Attractive rates for inter-city/inter-branch transactions

Our funds will be transferred at Rs.1.50 per Rs.1000/-, minimum charge being Rs. 50/-. We can also deposit or withdraw cash for an additional charge of Rs. 2.50/-per Rs.1000/- (on full amount, if amount is more than Rs. 50,000) at branches other than the branch where we have opened your account. Acceptance of cash at the home branch is as per branch's discretion Utilise a safe deposit locker (available at select branches) for our valuables and important documents.

68

Essential Balance
To avail the above facilities, all we need is a minimum average balance of Rs. 25.000/- per quarter, the non-maintenance of which entails a fee of Rs. 600/-

Fees
To avail the above facilities, all we need is a minimum average balance of Rs. 25,000/- per quarter, the non-maintenance of which entails a fee of Rs. 900/-.

69

Particulars Category Min QAB UTI Bank Classic Rs.25,000 Rs.750 p.q. NA NA NA NA NA Rs.25,000 Business Advantage Rs.25,000 Rs.25,000 Rs.25,000 ICICI Bank Premium Classic AdvantageBusiness Not Available

HDFC BANK ICICI BANK

UTI BANK

IDBI BANK

Not Available IDBI Bank NA NA Not Available NA NA Not Available NA NA NA

One ATM card per Account

Monthly Statement Phone Banking Net Banking

70

Anywhere Banking Below 25,000 Rs.100 p.q.Below 18,750 Rs.200 p.q.Below 12,500 Rs.350 p.q. Doorstep Banking Facility

Pay order & DDs

Upcountry Cheque Collection

Multicity Cheque Debit Card

Mobile Banking

ICICI Bank Business Advantage Not Available Particular

UTI Bank

IDBI Bank

Classic

HDFC Bank

Service Not Available Not Available

Available up to Rs.1lakh per day Rs.125 per pick up per day

Category

Premium

Rs.25 per Visit NA

Rs.400 per month {1 visit per day} Delivery NA

Min QAB

Rs.25,000

71

Rs.130 no third party Available up to Rs.1 payment by self cheque lakh per day, Rs.125 per only & a limit of Rs.2 visit per day lakh

Non Maintenance Charges

Rs.900 per Quarter

Rs.30 per Visit

---

NA

Particulars Category Pick Up Business Advantage Not Available

HDFC Bank Premium

UTI Bank

IDBI Bank

Cash Pick up Service Not Available

PHONE BANKING Free NA Cheque/ Document Service Not Available

72

At no extra cost

NA

Cash Service Not Available Courier charges NA

Free

NA

Dial a DD [DD charges Service Not Available will be as applicable]

HDFC Bank

ICICI Bank

Premium

Classic

Free*

Free

73

At no extra cost*

At no extra cost*

Rs.50

Only courier charges

Free*

Rs.20 per charges

SERVICES :- CHANNEL SERVICES


Particulars

Category

Account related information

Account which have not maintained the required AQB in the previous quarter, will be charged Rs.25 for each transaction done through a phone banker.

74

Request for a cheque book make a F.D. Stop payment Request

Draft charges/ Managers charges

Fax-a-statement

ACCOUNT STATEMENT:
HDFC BANK Free Rs.1000 per year --Free --Free* Rs.50 per statement Free Rs.500 per quarter NA NA NA Free Free NA ICICI BANK UTI BANK IDBI BANK

Particulars

Monthly

Weekly

Daily (through e-mail)

Daily (hard copy) Rs.25/1000Additional Copy

75

STANDING INSTRUCTIONS: Rs.100 per standing instruction NA

One time set up charges ---

Setting up Rs.150 per transaction Rs.25+ remittance charges.

NA -----

Duplicate statement Up to 1 year old Rs.125/st More than 1 year Old Rs.50/st

PAYMENTS:ICICI BANK Classic Drawn on Outside Network issued correspondent Banks from house branch (Any rs.250 per Rs.100 or amt.sub.to daily limits set Min Rs.40 up by correspondent Bank) Rs.205 per Rs.1000 Min Rs.30 Business Advantage UTI BANK IDBI BANK Not Available NA

76

COLLECTIONS:Upto Rs. 25,000 p.m. Free Upto Rs.75,000 per day Rs.3.5/1000 NA

Free

Free

Free

HDFC BANK Premium

Rs.1 Lakh Rs.2/1000 or thereof Min. Rs.300Above Rs.5000-10000 Rs.30Above Rs.1000-5000 Rs.25Above Rs.50+charges as under Upto Rs.500 Rs.10 Rs.500-1000 Rs.15

77

Upto Rs.50,000 per day Rs.1.5/1000 Min Rs.50 Above Rs.50,000 per day Rs.3.5/1000

Free

Cash Deposit

Category

CURRENT ACCOUNT CATEGORY III


In today's changing business requirements, we need to transfer funds across cities, and time is of the essence. HDFC Bank Trade Current Account gives us the power of intercity banking with a single account. From special cheques that get treated at par with local ones in any city where we have a branch, to free inter-branch transfers of up to 25 lakhs, our priority services have become the benchmark for banking efficiency.

The Advantages
Convenient Inter-city banking across 170 cities: Banks cheques are treated at par with local cheques and get cleared within 2 days instead of 7 for national cheques FREE Funds Transfer. Huge Savings. We can transfer funds* absolutely FREE across all locations,

Cash & local Cheques

78

Local Cheques

Particulars

Easy cash deposit and withdrawal. We can avail of the service FREE, at home branch, as per the branch's discretion. At non-home branches, we can withdraw cash up to 50,000/-, but cannot deposit cash.

FREE Demand Drafts (without any limit) payable at Mumbai, Delhi, Kolkata, Chennai, Ahmedabad, Bangalore, Bhopal, Chandigarh, Jaipur, Hyderabad, Nagpur and Trivandrum.

At all other locations in the HDFC Bank network, demand drafts of value up to Rs. 10 lakhs per day are available FREE. Available free only from Home Branch. In a quarter 30 such drafts are FREE. FREE outstation cheque collection. Collection of cheques drawn on HDFC Bank locations is at no extra cost and crediting to our account will be done on the 4th working day for Metros and 6th working days for other HDFC Bank locations, subject to realisation. For non-HDFC Bank locations, it is at a fee of only Rs. 4/per Rs. 1,000/-, min Rs 25 plus Rs 25 per cheque as courier charges. FREE ATM. Debit Card FREE Net Banking.& Phone banking.

Fees:
To avail of the above facilities, all you need is an Average Quarterly Balance (AQB) of Rs. 40,000/per quarter,

79

non-maintenance of which entails: AQB less than Rs.40,000/-, there is a service charge of Rs.1,200/- per quarter.

80

Particulars Category Min QAB Rs.50,000 Premium NA Not Available NA NA NA NA NA NA NA NA NA NA NA ICICI Bank UTI Bank NA Rs.40,000 Rs.50,000 NA Trade Premium Not Available Special Rs.50,000 IDBI Bank Special 50,000 Rs.1200 per Quarter

HDFC BANK

ICICI BANK

UTI BANK

IDBI BANK

One ATM card per Account Monthly Statement Phone Banking Net Banking

81

Anywhere Banking Below 50,000 Rs.200 p.q.Below 37,500 Rs.450 p.q.Below 25,000 Rs.650 p.q.

Doorstep Banking Facility Pay order & DDs

Upcountry Cheque Collection Multicity Cheque Debit Card Mobile Banking

ICICI Bank Not Available Pick Up NA Service Not Available Category Particular Special

UTI Bank

IDBI Bank

Premium

HDFC Bank

Rs.130 limit of Rs.1 lakh per day at base branch only.

Trade

Rs.25 per Visit

NA

Daily Visit Rs.500 p.m.# Delivery

Min QAB

Rs.40,000

82

Rs.25 per visit

NA

---

Non Maintenance Charges

Rs.1200 per Quarter

# Only for Account resident in Mumbai, Delhi, Calcutta, Chennai, Pune, Ahmadabad, Hyderabad & Bangalore.

Particulars Category

HDFC Bank Trade

UTI Bank

IDBI Bank

Not Available

Special

Cash Pick up Service Not Available

PHONE BANKING NA Free* Cheque/ Document Daily Visit Rs.500 p.m.#

83

NA

At no extra cost*

DD & PO Cheque NA At no extra cost*

---

NA

At no extra cost*

HDFC Bank

ICICI Bank

Trade

Premium

Free*

Free*

84

At no extra cost*

At no extra cost*

At no extra cost*

At no extra cost*

At no extra cost*

At no extra cost*

SERVICES :- CHANNEL SERVICES


Particulars

Category

Account related information

Account which have not maintained the required AQB in the previous quarter, will be charged Rs.25 for each transaction done through a phone banker.

85

Request for a cheque book make a F.D. Stop payment Request

Draft charges/ Managers charges

Fax-a-statement

PAYMENTS:UTI BANK N.A. IDBI BANK Special

Cash & Local Cheques NA NA

NA NA

NA NA

86

NA

NA

ICICI BANK Premium

Free; without limit for self cheques.

25/1000 Min.Rs.30/-Drawn on correspondent banks/other banksCat C:-Rs.1.5/1000 Min Rs.25per day) 0.40/1000 Min Rs.20Cat A:- FreeDD payable at Cat B:-(free upto Rs.4 lakh

87

HDFC BANK Trade

Free; without limit for self cheques.

88

Max. of Rs.50,000/ Tran. Free

Rs.100 per instruction 10 lakhs per day account without value cap Free Upto Free

Free Rs.50,000 per day Free

89

(Above thiscurrency demand draftfull draft amount min.Rs.25)upto 30,DDp.q. is freeOn SBI location Foreign @ Rs.50/Rs.1000 on

On RBI locationBranch Location:Drawn on

Cash withdrawal at base branch

CURRENT ACCOUNT CATEGORY IV


In today's fast-paced business, we frequently need to transfer funds in and across cities, and time is of the essence. HDFC Bank plus Current Account gives us the power of inter-city banking with a single account.

From special cheques that get treated at par with local ones in any city where bank have a branch, to free inter-branch transfers of up to 100 lakhs,priority services have become the benchmark for banking efficiency. Read on to know the powerful plus points of the HDFC Bank plus Current Account.

90

Cash withdrawal at non-base

Category

Local Cheques

Particulars

DD

The Advantages
Convenient Inter-city banking across 166 cities:

Banks cheques are treated at par with local cheques and get cleared within 2 days instead of 7 for national cheques. They also save nearly 75% of what we would normally spend on Demand Drafts. FREE Funds Transfer. Huge Savings. We can transfer funds* absolutely FREE Easy cash deposit and withdrawal. FREE Demand Drafts (without any limit) FREE cheques and documents pick-up once a day Delivery of Demand Drafts/Pay Orders

Upto Rs. 3 lakh as well as cash pick-up and delivery Up to Rs. 1 lakh is available in 4 metros at a nominal fee FREE outstation cheque collection. Collection of cheques drawn on HDFC Bank locations is at no extra cost and crediting to our account will be done on the 4th working day for Metros and 6th working days for other HDFC Bank locations, subject to realisation. For non-HDFC Bank locations, it is at a fee of only Rs. 4/- per Rs. 1,000/- plus Rs 25 per cheque as courier charges

91

FREE ATM. Debit Card. FREE Net Banking for inquiry

Fees
To avail of the above facilities, all we need is an Average Quarterly Balance (AQB) of Rs. 1,00,000/per quarter,

non-maintenance of which entails: AQB less than 1 lakh and upto Rs.50,000/-, there is a service charge of Rs.1,500/per quarter AQB less than Rs.50,000/-, there is a service charge of Rs.6,000/- per quarter.

92

Particulars Category Min QAB Business Classic Rs.100,000 Rs.100,000 Rs.100,000 Rs.100,000 Plus UTI Bank Gold Business Classic Bronze IDBI Bank Rs.100,000 Bronze Rs.100,000

HDFC BANK

ICICI BANK

UTI BANK

IDBI BANK

One ATM card per Account Monthly Statement Phone Banking Net Banking Anywhere Banking

93

Below 50k Rs.2500 p.q.Rs.50k100k Rs.1500p.q. Below 50k Rs.4,000 p.q.Rs.50k100k Rs.2,500p.q. Doorstep Banking Facility Pay order & DDs

Upcountry Cheque Collection Multicity Cheque Debit Card Mobile Banking

Particular

HDFC Bank

ICICI Bank

Category

Plus

Gold

Min QAB

Rs.100,000

Rs.100,000

94

Below 50k Rs.3000Upto 50k Rs.1500 >75k to <100kRs.450 p.q.>50k to 75k Rs.875 p.q.50,000 Rs.1300 p.q.

Non Maintenance Charges

ICICI Bank Gold Business Classic Bronze Pick Up

UTI Bank

IDBI Bank

Rs.130 limit of Rs.1.5 lakh per Available up to Rs.1lakh per day Rs.125 per Available up to Rs.1lakh per day Rs.125 per day at base branch only. pick up per day pick up per day

Rs.130 limit of Rs.1.5 lakh per day at base branch only.

Rs.400 pick up per Month, I visit per day Available up to Rs.1lakh per day Rs.125 per pick up per day

95

Delivery

Rs.130, No third party payment, 125/per day pick up/ dayUpto Rs.1 lakh/ day 125/per day pick up/ dayUpto Rs.1 lakh/ day by self cheque & limit of Rs.2 lakh Rs.20/ visit

---

---

# Only for Account resident in Mumbai, Delhi, Calcutta, Chennai, Pune, Ahmadabad, Hyderabad & Bangalore.

Particulars Category IDBI Bank Cash Pick up

HDFC Bank Plus

Bronze

Upto Rs.1 lakh/ 100 per visit

PHONE BANKING Free

Cheque/ Document Extra pick up Rs.50 per visitOne visit daily Free

96

At no extra cost

Cash

Upto Rs.1 lakh/ visit Rs.100/visit

At no extra cost

Dail a DD/PO/ Cheque DD Charges applicable

Upto Rs.3 lack Rs.25/ visit

At no extra cost

SERVICES :- CHANNEL SERVICES


Particulars HDFC Bank ICICI Bank UTI Bank

Category

Trade

Premium

Business Classic

Account related information

Free

Free

Free

97

Request for a cheque book make a F.D. Stop payment Request

At no extra cost

At no extra cost

At no extra cost

chargesDraft charges/ Managers

At no extra cost

At no extra cost

At no extra cost

Fax-a-statement

At no extra cost

At no extra cost

At no extra cost

Savings Account
Presenting the only e-Age Savings Account that keeps pace with our growing needs. It is a unique savings account in India, which helps us withdraw or deposit cash through wide network of branches and ATMs acrossIndia.

Enjoy the comforts of FREE Phone Banking, Mobile Banking and Net Banking from practically anywhere, anytime with our savings account.

To use our International Debit Card to shop at over 80 lakh establishments in 140 countries. Pay our electricity, mobile phone and telephone bills through the phone, Internet or the ATM with the unique Bill Pay Facility. All this is ours for a minimum balance of just Rs. 5000/-.

Additionally we get:

3.50% interest per annum* credited to our account, at quarterly intervals.

* We gain this interest based on the minimum balance in the account between the 10th and the last day of the month and credited to our account every quarter (March 31, June 30, September 30 and December 31)

98

Statements

are

mailed

every

quarter,

beginning

March

31st.

Monthly statements, duplicate statements and certificate of balance are also available at a nominal fee.

Fund Transfers & Demand Drafts Free Funds transfers to another HDFC Bank account in any city/branch. Demand draft available at nominal charges.

* All DD/FT requests should be accompanied by a self signed cheque for the amount of DD/FT desired favoring,"HDFC Bank Ltd." or "You".

FREE personalized cheque book for enhanced security.

What's more we can also avail of:


Safe deposit lockers in different sizes, Sweep-In Account

99

Supersaver Account
We can transfer a part of our Fixed Deposit funds into our Savings Account without breaking the Fixed Deposit or losing interest on it.

Fees
We can open our Savings Account with a minimum deposit of only Rs. 5,000/-. * Alternatively, we automatically gain access to a zero balance Savings Account, when we open a Fixed Deposit for Rs. 50,000/-. When we select this option, we are not charged a service fee, even if we are unable to maintain an average balance of

Rs. 5,000/-.* our minimum average quarterly balance maintained must be Rs. 5,000/-. If our minimum average quarterly balance is less than Rs. 5,000/- a service charge of Rs. 750/- will be levied per quarter.

100

Particulars Min QAB ICICI BANK Rs.5000 Rs.750 p.q. Bet 2500-5000:-300,below 2500 Rs.500 NIL Anywhere Banking NIL Rs.100 Pay order & DDs NIL NIL Rs.5000 Rs.5,000 Rs.5,000 Rs.5,000 UTI BANK

HDFC BANK

ICICI BANK

UTI BANK

SERVICES
Rs.5,000 IDBI BANK Rs.5000 Rs.750 p.q. NIL NIL

IDBI BANK

One ATM card per Account Monthly Statement Phone Banking Net Banking

101

Doorstep Banking Facility

Before 6 months Rs.100. After 6 months NIL

Before 6 months Rs.100. After 6 months NIL

Upcountry Cheque Collectionp.q.Quarterly Free Monthly Rs.200 p.q.Quarterly Free Monthly ---- Monthly Rs.200 Rs.200 p.q.Quarterly Free Multicity Cheque Rs.25 per Page Debit Card Mobile Banking -- -- --

Particulars Min. A.Q.B.

HDFC BANK Rs.5000

Non maintenance Charges

Rs.750 p.q.

Transaction Charges Local Cheques Book Charges

NIL NIL

102

Account Closer

Before 6 months Rs.100. After 6 months NIL

Account Statement

Monthly Rs.200 p.q.Quarterly Free

Duplicate Statement More than 1 yr. Rs.100/statementUpto 1 yr. old Rs.50/statement

CHAPTER- IV
DATA ANALYSIS AND INTERPRETATION

103

DATA ANALYSIS
I have done a survey regarding the selection of bank. This survey does not include any questionnaire or any big list of questions. This was a simple survey that includes only three simple questions i.e. In which bank do you want to open an account whether it is saving or categories of current account. What is your occupation ? What is the reason for selecting the particular bank i.e.

In this survey we have given the option for the following banks i.e. HDFC BANK ICICI BANK UTI BANK IDBI BANK

Sample Size : - 100

104

Result of the survey is as follows :-

Question 1.
In which bank do you want to open an account whether it is saving or categories of current account? 40% people said that they cant say anything without knowing the services of the banks. Remaining 60% people have given their opinion.

CAN'T SAY 40%

HDFC BANK 18%

ICICI BANK 21% IDBI BANK 13% UTI BANK 8%

HDFC BANK 18

ICICI BANK 21

UTI BANK 08

IDBI BANK 13

CANT SAY 40

105

Question 2.
What is your occupation?

BUSINESSMEN 35%

BUSINESSMEN
SERVICEMEN 65%

SERVICEMEN

BUSSINESSMEN 35%

SERVICEMEN 65%

106

Question 3 :What is the reason for selecting the particular bank ? Reason for choosing particular bank is the name & goodwill of the bank. Most of the people have banks customer due to the goodwill & its oldness. Some of the respondents have their account in banks they choose so results are as follows.

40 35 30 25 20 15 10 5 0

36

18

6 GOODWILL SERVICES NEARNESS

Out of 60%; 36(60%) people have selected the bank due to its goodwill, 18(30%) people have selected it due to its services & 06(10%) people have selected it due to nearness or some relationship with banks employees so that their work can easily be done.

107

FINDINGS

As we have seen that all the 4 banks are providing almost the same kind of services to their customers in somewhat more or less numbers. I have done the comparison on the basis of service charges different banks are charging from their following interpretation is drawn : ICICI Bank proves itself the best bank among the 4 banks in Muzaffarnagar(U.P) Because it is providing the best and some extra services and benefits to its customers in comparatively less charges. HDFC Bank got 2nd position because it has less number of product range than ICICI Bank and in some categories of Current A/C some services are not providing by it. UTI Bank got third rank as it is better than each other in some offerings and benefits. IDBI Bank got 4th position as it has not providing much more option to customers in investing their money. It has only few categories of current a/c and its charges very high.

108

Conclusion
Conclusion of study reveals many facts about the bank. Overall conclusion is as follows:-

HDFC bank is a well known bank. Offers attractive schemes to consumers with competitive charges which pull them
to avail the services. Conclusion about services and both favorable and unfavorable Services and charges prove favorable for the services with which it is proving good services in low charges or charges equal to the charges of the main competitor. And proves unfavorable for the services and products not providing by it while providing by any other leading bank. For the example HDFC bank is not providing the service of home delivery and collection with current a/c category-1 while other banks are providing the same service by charging minimum charges. This could prove unfavorable to bank as this service can attract customers. To conclude at last I would conclude HDFC bank is a bank, which provides attractive services, it has got a very good name in the market. I wish that HDFC bank keep up its name & grow with a great speed. It was such a grateful opportunity to get training in such a renowned bank.

109

Limitations

1. 2. 3. 4. 5.

There is time constraint for me. Not exact & true information given by people. Inadequate data. It is tough to take appointment. The members of the bank are loosing trust towards the bank due to less concern attitude of its head office.

6.

HDFC are not properly communicating about the products and schemes to the customers.

7. 8.

HDFC are less motivating towards bankers to sale their product Frequent changes in schemes make bankers & customers confused.

110

CHAPTER V
SUGGESTIONS AND RECOMMENDATION

111

SUGGESTION

As HDFC is providing very good services in terms of the money transaction but they are not having their ATMs in comparison to the other banks if we consider only in Muzaffarnagar(U.P) then ICICI is having 3 ATMs but HDFC is having only 1 ATMs. So HDFC should increase their ATMs services. HDFC bank is having very good policy for the ARMY but they are not having much concentration on the saving a/c then the ICICI bank so HDFC should make some special arrangement for the ARMY saving a/c. HDFC is not having their Internet service in a good manner then ICICI & other banks as ICICI is providing the bill pay facility through internet but HDFC is not having. So HDFC should appoint a team who can make this facility batter. Third Party Pay is a major issue for the HDFC bank because they only having self Pay facility & customer want the Third Party Pay. So HDFC also consider this point. HDFC bank is not having more categories in Current a/c then ICICI bank. The last but not least HDFC banks working hour they close their bank at 3.30 but all other bank providing the facility up to 7-8 pm.

112

Questionnaire

Name of the respondent: ... Contact No: Address:

In which bank do you want to open an account whether it is saving or categories of current account?

What is your occupation ? . What is the reason for selecting the particular bank ? Which account you want to open, Saving or Current?

113

If Saving or Current ,Why?

Are you satisfied with the banks new scheme?

Do you want to continue with the bank?

Have you any A/C with other bank?

Are you satisfied with other bank Yes/No?

114

BIBLIOGRAPHIES
BOOKS: Kothari C.R. Research Methodology in Management 2nd edition. Beri G.C. Research Methodology 3rd Edition. Annual reports of HDFC

MAGAZINES: Business Today Business World.

INTERNET WEBSITE www.google.com www.hdfcbank.com

115