Académique Documents
Professionnel Documents
Culture Documents
Contacting Hertz
When youre renting a car in a place youre not familiar with, a Hertz location is one sight youll be really happy to see. Its not just the most trusted name in the industry, its got the kind of fleet you can feel really good about. Whats more, were just a phone call away 24 hours a day, seven days a week. Thats exactly the kind of support you need in a place thats foreign to you.
Table of Contents
Hertz at your Service
Welcome to Hertz Before you get on the road The Hertz fleet Making a reservation Optional coverages Mandatory tax and fees explaining the charges The rental process 4 5 6 8 9 10 11 12 13 14 16 18 20
Driving in Europe
What to expect when driving in Europe European driving tips European traffic and road signs European map European mileage charts U.S. Embassies in Europe
Affordable help-line number in Europe: 00 800 11 911 911 Emergency Roadside Assistance 24 hours / 7 days
Phone numbers vary by country. A country-specific phone number is listed for your information in your rental agreement.
Welcome to Hertz.
What makes Hertz the perfect traveling companion? Englishspeaking personnel and, of course, Hertz #1 Club Gold, with benefits that include automatic processing and fast pickup. But thats not all. With Hertz partner programs worldwide, you can earn points, miles or credits whenever you rent from Hertz. Whats more, we offer free unlimited mileage, theres no charge for cancellations and perhaps most importantly, we give you the sense of security that comes with 24-hour Emergency Roadside Assistance. for use while walking through major cities. And with Intercity rentals, you can pick up your NeverLost unit in one location and return it to another within the same country (participating locations and drop fees apply).
Additional Drivers
Travel throughout France, Germany, Ireland, Sweden, Switzerland and the United Kingdom in the car of your dreams with a luxury or highperformance coupe, sedan, wagon or convertible from Hertz.
For a small daily fee, additional drivers other than the primary renter can be added at any Hertz counter. The additional driver must be physically present at the counter along with the primary driver, and must also produce his/her own drivers license as well as meet the minimum age requirements for the rented car group. There is no coverage for damages caused by drivers not registered.
Supplementary Equipment
Hertz offers the kind of equipment that makes traveling easy. Cell phones, ski racks, luggage racks, child seats and hand controls are available at participating locations for an additional fee.
Hertz NeverLost
Hertz NeverLost eliminates the worry of getting lost as you travel from one city or country to another. The NeverLost incar satellite navigation system will guide you with clear voice prompts in your choice of 13 languages. With mapping for 27 European countries, NeverLost provides you with turn-by-turn directions. It can be fitted to any Hertz vehicle and installs in less than a minute. It is also portable
With the Hertz Green Collection, you can reserve fuel-efficient, environmentally-friendly cars that are both easy on the wallet and suitable for families and small groups traveling together. These cars can achieve between 42 and 65 miles per gallon. Green Collection cars are available at major locations throughout Europe. They are clearly identified and presented first in the list of vehicles available for your chosen location when booking on hertz.com.
Mercedes C-Class
Full-Size
Comfortable/Maximum
Comfortable number of passengers Hatchback Large suitcase Number of doors Ford Fiesta
Comfortable/Maximum
Comfortable/Maximum
Comfortable/Maximum
4 Compact Wagon
Comfortable/Maximum
Comfortable/Maximum
4 Full-Size Van
Comfortable/Maximum
Comfortable/Maximum
4
6
4
7
Making a reservation.
There are three simple ways to make a reservation with Hertz. You can either call your travel agent, the Hertz international reservations hotline at 1-800-654-3001, or book online at hertz.com. Hertz will need to know your basic travel information. You may be asked to provide: Location, date and time you plan to pick up and return the car Flight information if flying into an airport (we can hold your car if your flight is delayed). The vehicle type of your preference (size, transmission, etc.) Credit card information. If you are a member of Hertz #1 Club. Phone number. If youll be receiving a special discount, the code should be provided at time of reservation. Restrictions can vary by location. Some restrictions that may apply are: Minimum/Maximum age. Credit card requirement. International Drivers Permit may be required. Flight information may be mandatory. Theft protection may be required. Driving from one country into certain other countries may not be allowed.
Optional coverages.
Hertz takes the worry out of renting.
TP is generally an optional service, which, if accepted, limits your liability in the event of damage to the Hertz vehicle (including parts and accessories). Deductibles may apply and vary by country and car group. TP is mandatory in some European countries. Acceptance/Nonacceptance of TP cannot be changed at the end of the rental.
CDW is not insurance. It is an optional service which, if accepted, limits your financial responsibility for damage to the Hertz vehicle other than by theft or vandalism. CDW also covers damage to the vehicle resulting from accidental fire. Deductibles may apply and vary by country and car group. Acceptance/Non-acceptance of CDW cannot be changed at the end of the rental.
Super Cover is an extra optional service that waives your already limited liability in case of damage to, or theft of, the Hertz vehicle or its parts or accessories, including those losses resulting from collision, vandalism, theft or attempted theft.
Online Check-In
Hertz now offers online check-in on hertz.com. Providing a few details now, such as drivers license and date of birth, will save you time in line. To check in online, simply go to Online Check-In located in the navigation of hertz.com. Print your confirmation and bring it with you to the Hertz Express counter at major airport locations.
Personal Insurance
Personal Insurance is optional coverage for any accident providing compensation to the driver/passenger for loss of life and medical expenses. In some countries, it also covers personal belongings of driver and passengers. Please note that some of these coverages may be included in our rental rates. Always consult your travel agent or contact Hertz directly for best alternatives for your coverage needs.
Service Charge
This is a charge levied at certain airport, downtown and railroad locations for use of their facilities.
Normal Return
You can head to the regular rental counter during normal business hours. The counter rep will check the charges, give you a receipt and you are off.
VAT is a country-specific consumption tax. The Service Charge and Value Added Tax amounts or percentages vary by location and will be quoted at time of reservation. These will be automatically added into your rental agreement. Some fees and taxes may be included in your rental rate.
Instant Return
A Hertz representative meets you in the return area and processes the return information using a hand-held computer and provides a receipt instantly.
Express Return
Fuel
All Hertz rentals come with a full tank of gas. If you do not return the car with a full tank, Hertz will charge you for the fuel and service charge at the applicable per-mile or per-gallon rate specified on the rental record. You can also purchase fuel from Hertz at the beginning of your rental by selecting the Fuel Purchase Option. With this option, you prepay the full tank of gas; prices are based on local self-service. There is no refund for unused fuel at the end of the rental.
Just fill in your mileage, return date and time, fuel level and whether fuel was purchased on the rental agreement. The rental agreement and the keys should be dropped in the Hertz Express Return box. A computed copy of the rental agreement will be mailed to you.
Some locations offer after hours Drop-Off Boxes. You just fill in your mileage, return date and time, fuel level and whether fuel was purchased on the rental agreement. The rental agreement and the keys can be dropped in these Hertz Drop-Off Boxes. The type of return varies by location. Please discuss the options available for your destination at the time of reservation or pickup.
10
11
Dont leave money or items of value in an unattended vehicle, and remove all other property whenever possible. Make a couple of copies of your passport and keep them in separate places. When entering your vehicle, be aware of your surroundings.
Conversion Table
12
13
Road narrows
Customs: Stop
ZOLL DOUANE
No stoppinglimit No parking on side 1 on oddtraffic Speed Yield to oncoming days; no parking on side 2 on even days
No parking No entry
No stopping No passing
No parking on side 1 on odd days; No parking End noOpen road: National even days of speed limit parking on side 2 on speed limit applies
Priority road
Beware of pedestrians
End of meters Bicycle lane/path Go to the stop Parking with no passingDistance and direction of car park Parking area/ Rest right
Superhighway exit Camping HI hostel* Parking with meters Distance and direction of car park Parking area/ Rest stop
16
Expressway Camping
Signs and traffic regulations may vary by European country. * Hostelling International
16
Dead end
Expressway
End of expressway
17
14
Signs and traffic regulations may vary by European country. * Hostelling International
15
European Map
Plot your path through Europe
NORWAY
Lillehammer 4 Bergen Kinsarvik 6
SWEDEN
FINLAND
HELSINKI
St. Petersburg
Thurse
9
Larvik
OSLO
132
5
18
TALLINN
3
Norrkoping
9 96
STOCKHOLM
2
6 5
18 Kristiansand
5
6 20
ESTONIA
6
RUSSIA
Inverness
3
Aberdeen
3
4
6 82
SCOTLAND
9 Perth
3 94
Dundee
Gteborg
Frederikshavn 20
3 4
40
2
Jnkping Gotland
Baltic Sea
Glasgow
N. IRELAND Londonderry
A6 Sligo 17 Galway M1
1
74
St. Andrews
3 2
Larne
77
3 4
Stanraer Isle of Man
3 Edinburgh
Carlisle 1 Newcastle
RIGA
Kalmar 4
LATVIA
6
4
4
Belfast 4 A1
Dundalk
DENMARK
Esbjerg
45
COPENHAGEN
20 20
Killarney
Limerick 3 21
IRELAND 4
7 Kildare 8
DUBLIN
Liverpool
11
ENGLAND
2
M62
22
LITHUANIA
7
Koszalin 28
Scarborough
1 47 2
Malmo
M6
2
Leeds
North Sea
45 Kiel
Manchester
M1 M40 Oxford Cambridge M1 Emden
RUSSIA
8
72
VILNIUS
Cork
5 25
Rosslare Fishguard
4 4 2 47
12 29 Bremerhaven
WALES
48 Bristol
Birmingham
M5
2 2
Norwich
22
Hamburg
22
Gdansk
55
BELARUS
M4 Reading
2
20
Harwich Southend-on-Sea
AMSTERDAM
Rotterdam
NETH.2
30
6
Hannover 30
Szczecin
30 4 Southhampton
LONDON
BERLIN
51
5
30 Poznan
POLAND
6 4
30 Lodz 67
18
23 27 Brighton
2 Dover
3
Folkestone
2 2
Utrecht 34
2 3
2
Essen Dusseldorf
Wiedenbruck
30
3 3
Dresden 36
WARSAW
6
A16 Rzeszw 22
English Channel
Cherbourg Le Havre
2
Boulogne 15
2
Lille
40
BRUSSELS
313 Namur 25 40 422
GERMANY
2
40
Leipzig
BEL.
5
4
Cologne Bonn
1 2
3
27 65
Wroclaw
40 Katowice 75 65 55 Brno 462
4
12
3
Caen Chartres 5
LUX. 3
Frankfurt
2 42
Heidelberg Wurzburg 51
PRAGUE
4
50
2 8
77
PARIS
1
Krakow
L'VIV
2
UKRAINE
Reims
33 Nancy
Lorient 60
A11 Nantes
5
19
4 1
Nuremberg Ingolstadt
2
5
2
9
Stuttgart
3
52 Ulm 533
CZECH REPUBLIC
Linz
2
Salzburg 60
SLOVAKIA
BUDAPEST
75
A16
5
15
2 2
3 1
Munich
45 2
VIENNA
2
59 60
BRATISLAVA
75
10
FRANCE
A T L A N T I C O C E A N
La Corua 1
4 5 3
Langres Dijon
Nevers
BERN
Zurich
3
Innsbruck
6
ClermontFerrand 70
Mcon
Geneva Lyon
70
LIECH. SWITZERLAND
6
25
4
55
AUSTRIA
Villach
71
5
64
6
45
1
Lugo 646
Bordeaux 6
4
A66 Oviedo 5 9 72
3 3 6
Toulouse 11 15 Avignon
SLOVENIA LJUBLJANA
3 1 3 1
1 12 Pula Ravenna 55 Zadar Rimini 65 Trieste Venice
HUNGARY
ZAGREB
70
1 Milan 2
62 64
3
71
Rijeka
CROATIA
3
9
22
ROMANIA
BELGRADE
BRSOV
2
3
Vigo
4
Santander
2 Bilbao 2
2 1
Genoa
3
Pamplona
4
15
Nice
3
80
2
Monte Carlo
Savona
33 Portofino Pisa
70
BUCHAREST
11
1
Sienna 35 80
2 1 Ancoana
5 5 6
Kotor 19 75
Porto Valladolid
2
17 1 Coimbra
80
2
5
3 2 5
90 Zaragoza
Marseille
5
Florence
SARAJEVO
SERBIA
65
ANDORRA
804
Spoleto
LISBON
PORTUGAL
90 90
MADRID
Toledo
CORSICA
Barcelona
ITALY
2
Pescara
ia t
r Ad
80 45 3
ic S
ea
13
SOFIA SKOPJE
75
BULGARIA
MONTENEGRO
55 Bari
Shkoder
ROME
11
1
SPAIN
5
6
234
15
TIRANA
Brindisi
MACEDONIA
Pegradec
79
Naples Valencia
Majorca Menorca
A16 3
1
90
Faro 1
Crdoba
4
3
5
Eivissa
SARDINIA
Tyrrhenian Sea
4
45
Taranto
ALBANIA
Igoumenitsa
4
75
Thessaloniki
3
Larisa
GREECE
6
Seville
Marbella
1 1
Alicante
45
Cdiz
Granada
15
Cartagena
2
Algeciras
M e d i t e r r a n e a n
S e a
90 Trapani
Ionian Sea
Agrnion
Ptrai 65
75
951
Evvoia
Mlaga
Gibraltar
Palermo
3 3
115
ATHENS
3
Agrigento
SICILY
Aegean Sea
Legend
Capitals Major Cities Eurotunnel
16
17
AM S
ZAGREBZAGREB 684 VIENNA VIENNA 730 STOCKHOLM STOCKHOLM 881 ROME ROME 1062 PRAGUEPRAGUE 440 PARIS PARIS 315 OSLO OSLO 850 MONTE MONTE CARLO CARLO 927 MILAN MILAN 495 MADRIDMADRID 1102 LUXEMBOURG 250 LUXEMBOURG LONDON LONDON 329 LISBON LISBON 1437 ISTANBUL ISTANBUL 1724 HELSINKI HELSINKI1117 FRANKFURT FRANKFURT 267 DUBLINDUBLIN 682 COPENHAGEN 475 COPENHAGEN BUDAPEST BUDAPEST874 BRUSSELS BRUSSELS 126 BERN BERN 521 BERLIN BERLIN 410 BELGRADE BELGRADE 1141 BARCELONA BARCELONA 769
670 4367 4367 487 417 642 192 684 670 217 217 487 417 642 1122 1122 409 398 558 700 155 730 849 849 409 398 558 700 2151 1437 1438 1438 1153 1153 1190 881 2151 1437 637 637 980 980 1519 1519 794 955 583 950 775 1062 546 546 794 955 583 950 174 843 461 161 381 435 292 440 174 843 461 161 381 435 1823 1823 1104 1104 366 186 905 315 530 530 665 665 366 186 2145 1335 1426 1426 1116 1116 1178 850 2145 1335 637 637 949 949 1566 1566 840 809 412 797 822 927 319 319 840 809 412 797 909 460 541 525 105 437 496 495 909 460 541 525 105 437 2406 2406 1680 1451 1451 973 1624 1102 300 300 1680 949 949 973 1612 1612 887 487 262 135 744 250 604 604 887 487 262 135 1984 1984 1271 1271 595 230 1091 329 734 734 691 691 595 230 2809 2809 2058 1860 1364 1302 2008 1437 611 611 2058 1860 1364 1302 1724 1389 1389 1438 1420 1643 1643 701 701 620 620 1438 1420 818 2424 1634 1730 1730 1426 1216 1463 1117 2424 1634 905 905 1426 1216 1569 1569 837 348 254 243 601 267 678 678 837 348 254 243 2325 2325 1600 1066 1066 583 1432 682 922 922 1600 942 942 583 1786 1098 1042 1042 963 574 799 475 1786 1098 242 242 963 574 973 946 248 564 701 849 849 874 973 946 248 564 701 1742 1742 1035 1035 416 416 126 671 671 460 460 1562 1562 825 590 590 521 469 469 825 1531 1531 812 812 410 933 933 1141 951 951 725 725 1175 1175 769
699 1128 1128 1072 1072 192 699 457 457 721 645 1277 1277 1303 1303 155 645 464 464 973 1190 1544 1544 273 2046 404 404 906 906 273 1240 1463 1463 1903 1401 775 1240 802 802 1903 388 907 254 822 943 292 388 907 254 822 762 620 264 1432 1705 905 762 620 264 1432 1178 1531 1531 608 2034 373 373 875 875 608 1138 1225 1225 1801 1448 822 1138 642 642 1801 719 888 304 1214 1031 496 719 888 304 1214 1549 1376 1152 2194 2288 1624 1549 1376 1152 2194 606 696 152 1246 1500 744 606 696 152 1246 1091 341 474 1450 1866 807 807 341 474 1450 1885 1779 1531 2542 2691 2008 1885 1779 1531 2542 1662 2207 1438 2319 2319 818 1662 2207 1438 1463 1814 1166 1166 642 642 1814 501 843 843 601 501 1153 1153 1432 799
721 973 2046 1401 943 1705 2034 1448 1031 2288 1500 1866 2691
LIS
1362 1854 2288 1668 1377 1110 2257 1237 1038 402 1336 1438
312 321 963 162 162 675 312 321 963 744 174 716 174 716 1067 1067 1166 1631 1631 675 675 580 580 899 531
18
19
20
21
hertz.com
Hertz rents Fords and other fine cars. Reg. U.S. Pat. Off. 2008 Hertz System, Inc.