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Service & Maintenance
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Call Us :
0208 813 4000
Email Us :
info@ramki.co.uk

“Are you ready for

the winter?
Why risk being left
in the cold?

Best time to
service you
boiler is before the
winter months.

“Special offer on
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August”
Service and Maintenance Contracts

MAINTENANCE & SERVICE

LEVELS OF COVER
FREQUENTLY ASKED QUESTION
APPLICATION FORM
TERMS AND CONDITION

TERMS & CONDITIONS Central Heating System Repairs

and Maintenance | Water
General Softeners | Boiler Service and
1. These terms and conditions apply to all maintenance | Corgi Engineer |
Maintenance and Breakdown Care plans. Ramki Landlord Gas Certificate
Heating shall use all reasonable care and skill in Home
providing the labour and parts for repair to |
maintain the equipment as stipulated overleaf. About Ramki | Installations &
Products | Service &
Eligibility Maintenance | Contact us |
Testimonials | Site Map
2. This plan is only available for domestic Testimonials | Site Map
appliances.
3. This plan covers only boilers and systems which
are installed in accordance with the
manufacturer's instructions and subject to a
maximum age and boiler ratings as follows: 3.1
Conventional boilers must be under 15 years of
age at inception and combination/condensing
boilers must be under 8 years of age at inception.
3.2 The domestic boiler heating capacity must not
exceed 150,000 BTU/HR input.

Start date
4. Once your application has been processed you
will receive written notification of the start date
for this plan.
5. Subject to these terms, this plan is valid for a
period of 12 months only.
6. Payment for this plan must be made in total in
advance.

Safety inspections
7. As soon as possible following the
commencement of this plan, we will inspect your
system to make sure it is safe and in good working
order. An engineer will complete an initial safety
inspection form to show you what has been
checked.
8. If the inspection reveals a problem, we may, at
our discretion, either:
8.1 Inform you what work is required and how
much it will cost to complete the work;
8.2 Offer you an alternative plan which will not
include the parts causing the problem; or
8.3 Cancel this plan and refund your money.

Renewals
9. We will contact you before this plan is due to
expire with details of any changes to the price and
terms and conditions, and offer you the chance to
renew it.
10. We reserve the right to refuse renewal of any
plan.

Cancellation
11. We will cancel your plan if:
11.1 You have given false information;
11.2 You do not make an agreed payment;
11.3 We find something wrong at the initial
inspection;
11.4 We are not reasonably able to find parts to
keep your system working safely; or
11.5 Circumstances arise which make it
inappropriate for the plan to continue.
12. Subject to Clause 13, if we cancel this plan at
any time, we will give you a refund calculated
according to the number of complete months
remaining of the plan.
13. If we cancel this plan following the initial
safety inspection, we will give you a full refund.
14. If you cancel this plan with us, you will not be
entitled to a refund.
However, you are entitled to a full refund if you
cancel within seven working days of taking out
this plan, as long as we have not carried out any
work.

Repairs
15. Repairs covered by this plan will be carried
out at no extra charge.
However, if you require us to carry out any
repairs which fall outside the scope of this plan
you will be charged at our normal hourly rate.
Details of such rates are available on request.
16. Subject to availability of an engineer, if a
breakdown or failure is reported before 5.00pm
Mon - Fri, we will endeavor to call the same day.
17. If we decide a repair is considered to be
impossible or uneconomical, we will give an
allowance against the cost of any new boiler
which is supplied and installed by us as follows:
Age of existing boiler (yrs) Allowance (%)
0-4 100
4-8 50
Over 8 20
18. If the spare parts required to repair your
system are not available on the day, we will
endeavor to order the part from our suppliers and
have it available for the following day.
19. We may supply and fit adequate replacement
parts of components which are not the same as the
parts being replaced.
20. We reserve the right to use qualified sub-
contractors.

Landlord's safety records

21. Landlords are legally obliged to carry out an
annual gas safety check on all gas appliances
owned in the property to be let and hold a valid
safety certificate.
22. If you are a landlord with residential tenants,
it is your responsibility, to make sure that you
have a valid certificate to prove your property
meets the gas safety regulations.
23. We can carry out the inspections that are
needed under these regulations at the same time
as the annual inspection. In order for us to do
this, you must have a valid and separate Platinum
Plan with us for every gas appliance you own in
the rented property. After the necessary
inspections on all the gas appliances, we will
provide (for a nominal fee), a written Gas Safety
Record, confirming that we have completed a
safety inspection on all gas appliances you own
and including details of any faults we have found
and any repairs that are required.

Using personal information

24. Information you provide or we hold may be
used by us:
24.1 For identification purposes when you contact
us;
24.2 To help us to detect fraud or loss, and
24.3 To contact you with information about other
services and products we offer. We will not
contact you in this way if you have previously told
us not to do so
25. This plan does not include the following:
25.1 The cost of repairs required due to design
faults or faults which existed prior to the
commencement of this plan.
25.2 The cost of repairs relating to damage caused
by you or any third party.
25.3 Any loss or damage to any property caused
by the boiler or system breaking down for e.g.
damage to carpets or ceilings due to water leaks
(not directly caused by us).
25.4 The cost of any work which is carried out
without our approval, or the cost of repairing the
installation or any fault which someone who does
not work for us causes by damaging or altering it.
25.5 The cost of removing sludge, hard-water
scale or adding a corrosion inhibitor to the
system, including the cost of any associated work.
Signs that work is needed may include a noisy
boiler, cold spots on your radiator(s), sludged-up
pipes or poor circulation.
25.6 The removal of asbestos associated with any
repair to the heating appliance or system,
25.7 The cost of repairing or replacing casings,
decorative parts, paint work, enamel, batteries in
programmers/gas fire ignitions, and any damage
which does not affect the way the system works
including resetting the controls of the central
heating system.
25.8 Any part of the system (including flues, pipes,
ducts and wiring) which are inaccessible in line
with the current Health and Safety standards.
25.9 The gas supply pipe from the meter to the
boiler.
25.10 All domestic water supply pipes, cold water
tanks, taps, electrical immersion heaters, showers
and their associated controls, pumps and booster
pumps and all energy management systems and
associated equipment.
25. 11Any loss you suffer because your system
breaks down and the cost of rectifying faults
caused by willful abuse or incorrect use of the
system.
25.12 Damage caused by fire, lightning,
explosion, flood, storm, freezing weather
conditions or changes to or failure of any utility
supply.
25.13 Accidental damage, theft, attempted theft or
malicious damage.
25.14 Adjustments to time and temperature
controls.
25.15 Any loss suffered due to a delay in the
provision of spare parts by suppliers.
25.16 The replacement of the central heating
appliance(s) or other gas appliance(s) in the event
of spare parts not being reasonably available.
25.17 Any loss or delay caused by an industrial
dispute or any other event outside our reasonable
control.
25.18 The cost of supplying new or replacement
towel radiators.
25.19 Costs protected by any manufacturers,
supplier's, installer's or repairer's guarantee or
warranty.
25.20 Claims arising from using your equipment
in a non-domestic or commercial environment
unless we agree to the use in writing beforehand.
25.21 Cosmetic damage, accidental damage, theft,
attempted theft and malicious damage.
25.22 Routine maintenance, servicing, cleaning,
descaling, turning on or lighting up the equipment
and adjusting the switches and controls, sealed
water pressure systems, except following a repair
protected by the agreement, clearing airlocks and
partially or fully blocked pipes, balancing and
venting radiators or work caused by equipment
which is not installed correctly.
25.23 The cost of replacing any item or accessory
that is intended to be replaceable, including
filters, nozzles and igniters, energy management
systems and immersion heaters.
25.24 Loss or damage caused by your equipment
not working or costs arising from difficulties in
getting to the equipment. This includes pipe work
under floor boards or pipe work contained in the
fabric of the building.
25.25 Fuel lines to the boiler and flue systems
from the boiler, hot water cylinders that hold more
than 182 litres/40 gallons, unvented pressurized
cylinders or boilers which exceed 58.6KW or
200,000 BTU/HR output.
25.26 Costs arising from not following the
manufacturer's instructions.
25.27 Any loss of profits or any special,
consequential or other loss suffered or incurred by
you whether directly or indirectly and whether or
not as a result of negligence.

Home Moves
26. If you move home this plan may be transferred
to the new home owner.
However, no refund will be given for the
unexpired part of this plan and you may not
transfer the benefit of this plan to your new
property.

Third party rights

27. Nobody other than you will be able to benefit
from this plan. Governing
Law and Statutory Rights
28. This plan is governed by English Law.
Purchasing this plan does not affect your statutory
rights.
29. Any changes to these terms and conditions will
be notified to you in writing.

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