Resume

Name: Date of birth:: Birthplace: Address: Edgar Cosme Sosa de la Rosa June 28, 1976 Monterrey, Nuevo Len, Mxico. Sierra Madre 251 Terranova Residencial Juarez, Nuevo Leon, Mex. 52 + 811 386 6699 52+81 1772 7773 Mexican. Married. edgarcsosa@gmail.com edgarcsosa@hotmail.com

Phone (Celular): Phone (Home): Nationality: Civil state: E-mail:

- Objective : To obtain a position as a Technical Support Specialist or Help Desk Representative. - Summary of Qualifications : Help desk technician with three years of experience diagnosing and resolving technical problems in a multi-user environment. Advanced knowledge of Windows NT, Windows 2000 Professional, Microsoft Office, Microsoft Outlook Exchange e-mail client, and Internet access. Over 4 years of experience working in a help desk and call center environment Known for approachability, diplomacy and calm demeanor Demonstrated ability to quickly diffuse heated customer situations Provided a leadership role in a team environment Excellent troubleshooting and logical problem solving skills. - Education : DataMex Del Norte, A.C. Monterrey, Nuevo Leon, Mex Analist Programmer - Skills : Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, E-mail, Internet connections, and hardware/peripherals. Worked with DOS, M.S.Windows 3x, Windows 9x, Windows ME, WinXP and WinVista Microsoft operating environments. Knowledgeable in programs such as, Access, Excel, DBase III and IV, and FoxPro 2.5 (DOS). Experience supporting applications that use MS SQL. Excellent working knowledge of operating systems for trouble shooting in MS WinX and Linux (Ubuntu, Red Hat, Fedora and Debian). Audit in Systems. Knowledge in Hardware, Firewalls, Hub's, Nets. Programming, FoxPro 2.0 (DOS), Pascal, Turbo C, HTML, HTML editors, Internet, FTP, graphic editors, etc. Repair, assemble and configuration of computers, Installation and configuration of Software.

- Experience : Milenio.com Web Operator Duration: Aug.08/Actual Carrying out the Following activities: Monitoring Web Services (Nagios). Testing Systems. Support in databases and performance. Support to New Tech Dept. QualityPost / QP Express IT Manager Duration: Mar.07/Actual Carrying out the Following activities: Network Manager (Dell servers/Win2003Server). Testing Systems. Maintenance and repair IT equipments. Support to New Tech Dept. Brand Scaffold (With temporary work visa Luisiana, USA) Helper (Scaffold Builder) Duration: Oct.05/Jun.06 Carrying out the Following activities: I support carpenter or leadman in job site to passing material. Multimedios Redes / Intercable Technical Support Agent. Duration: Sept.02/Jun.05 Carrying out the Following activities: Team configuration for connection to internet via Cable. Net monitoring. Training and handling personal. Creation of reports. Information about sales and costumer service. Employees' of Call Center supervision (Technician Supports). - Technical achievements : Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software.