Department of Buildings and General Services

Agency of Administration

BGS Financial Operations Office of Purchasing & Contracting

10 Baldwin Street Montpelier VT05633-7501 www.bgs.state.vt.us
[phone] [fax]

802-828-2211 802-828-2222

SEALED BID REQUEST FOR PROPOSAL IT Service and Asset Management Software Solution
ISSUE DATE: QUESTIONS DUE BY: DUE DATE and TIME: LOCATION OF BID OPENING: 2/11/2010 2/24/2010 3/19/2010 - 3:00PM 10 BALDWIN STREET, MONTPELIER, VT

PLEASE BE ADVISED THAT ALL NOTIFICATIONS, RELEASES, AND AMENDMENTS ASSOCIATED WITH THIS RFP WILL BE POSTED AT www.bgs.vermont.gov/purchasing/bids. STATE WILL MAKE NO ATTEMPT TO CONTACT VENDORS WITH UPDATED INFORMATION. IT IS THE RESPONSIBILITY OF EACH VENDOR TO PERIODICALLY CHECK FOR ANY AND ALL NOTIFICATIONS, RELEASES AND AMENDMENTS ASSOCIATED WITH THE RFP.

PURCHASING AGENT: TELEPHONE: E-MAIL: FAX:

John McIntyre (802) 828-2210 John.McIntyre@state.vt.us (802) 828-2222

1. OVERVIEW: 1.1. SCOPE AND BACKGROUND: The Vermont Office of Purchasing & Contracting is seeking to establish a purchasing agreement with one company which will provide a software solution to assist the State of Vermont, Department of Information & Innovation (DII) and Agency of Human Services (AHS) information technology (IT) staff with the management of their infrastructure and IT Support Services. CONTRACT PERIOD: Contracts arising from this request for proposal will be for a period of two years with an option to renew for two 12 month extension periods. Proposed start date will be 4/1/2010. SINGLE POINT OF CONTACT: All communications concerning this Request For Proposal (RFP) are to be addressed in writing to the attention of: John McIntyre, Purchasing Agent, State of Vermont, Office of Purchasing & Contracting, 10 Baldwin St, Montpelier, VT 05633-7501. John McIntyre, Purchasing Agent, is the sole contact for this proposal. Actual contact with any other party or attempts by bidders to contact any other party could result in the rejection of their proposal. BIDDERS CONFERENCE: There will be no bidders conference for this RFP. QUESTION AND ANSWER PERIOD: Any vendor requiring clarification of any section of this proposal or wishing to comment or take exception to any requirements or other portion of the RFP must submit specific questions in writing no later than 2/24/2010 at 4:30 PM. Questions may be e-mailed to john.mcintyre@state.vt.us. Any objection to the RFP or to any provision of the RFP that is not raised in writing on or before the last day of the question period will be waived. At the close of the question period a copy of all questions or comments and the State's responses will be posted on the States web site www.bgs.vermont.gov/purchasing/bids . Every effort will be made to have these available as soon after the question period ends, contingent on the number and complexity of the questions. INSTRUCTIONS FOR BIDDERS: see sections 5 and 6.

1.2. 1.3.

1.4. 1.5.

1.6.

1.7. DETAILED REQUIREMENTS: Recently, an independent IT assessment was conducted which found several areas that needed improvement within the State of Vermont (SOV): IT Service Level Management, Configuration Management and Problem Management. In response to the assessment, SOV IT plans to develop a comprehensive, integrated life cycle approach to all areas of IT Service Management (ITSM) and IT Asset Management (ITAM). In order to address the concerns from the assessment, IT management must address a number of industry-wide issues, including: The disciplines of IT operations and security management are converging at the same time that the application systems, products, server consoles and tools keep multiplying, adding more cost and complexity. Simplification of individual applications often means increased overall systems complexity. With increasing dependence on IT to provide effective support for Agency work processes, the storage, access, security and maintenance of information must be managed within a sophisticated technical infrastructure. To provide the quality of service expected by users of the Agency systems, controls must be put in place to design, deploy, and monitor IT services methodically and sustainably. Due to the growth in number and complexity of technical systems, the agency is exceeding its ability to effectively manage the infrastructure manually with existing personnel.

These items, combined with additional pressure to reduce the overall IT operating costs while improving efficiency, have created a critical need to redefine how IT service management support is provided. The Information Technology Infrastructure Library (ITIL), which is widely considered to be "good/best practice" for IT Service and Infrastructure management, is expected to provide a basis for the service management system selected. The State of Vermont is looking for a single integrated console solution to manage IT services in accord with ITIL guidelines. The goal of the solution will be to implement a framework supporting ITSM and ITAM and move toward consistent management processes to increase IT service availability and effectiveness, reduce costs and streamline the support of the IT infrastructure.

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The purpose of this RFP is to identify a solution that can be deployed across the SOV enterprise while providing individual departments or agencies with the flexibility to accommodate specific service support needs. An enterprise-based solution will enable the State to pick one agency or department to host the software while the others will access it across the State of Vermont wide area network (GovNet). For purposes of this RFP, it should be assumed that various departments will access the solution across GovNet. Your proposal should address how your solution can be acquired and implemented at an initial location (e.g., AHS) and then extended for wider deployment at additional agencies or departments. 1.8. Technical Environment Requirements: Compatible with Microsoft Server 2003 or later (Required) Management of MS Windows and UNIX based operating systems(Required) Compatible with Microsoft Exchange 2003 and Exchange 2007 (Required) MS SQL Server 2005 or later (Required) 1000BASE-T (Gigabit Ethernet) (Required) Full compatibility with top 3 commonly used client internet browsers (Internet Explorer, Firefox, Safari) (Required) Smartphone client compatibility (Windows Mobile 5 or 6, IPhone and Blackberry) (Desired) Capable of running within a virtualized environment utilizing VMWare ESX (Desired) Describe how various department interfaces/applications can be partitioned from one another for confidentiality/security purposes. Describe how software (including database) is scalable to accommodate future growth in enterprise environment.

1.9. Project Hardware Requirements: Describe production hardware requirements, including number of servers and other hardware devices required. Be sure that equipment is properly sized and designed to work in an enterprise environment and is both robust and scalable. Describe development hardware requirements, including number of servers and other hardware devices required. Describe LAN/WAN device requirements to implement this solution on an enterprise wide basis.

1.10. Regulatory Compliance Requirements: HIPAA Transmission Security and Encryption (164.312e) (Required) Payment Card Industry Data Security Standard (PCI DSS) (Required) Internal Revenue Service Publication 1075 (Desirable) NIST FIPS 140-2 (Desirable) NIST 800-53 Moderate baseline (Desirable) FDCC - Federal Desktop Core Configuration (http://nvd.nist.gov/fdcc) (Required) ITIL - 3 standard support (Desirable)

1.11. Operational Requirements: Licensing to manage over 10,000 technology related assets. (Required - Provide formula for calculating licenses) Describe what type of IT devices can be managed and whether devices can be managed remotely. This includes services needed to monitor computer systems for performance, failure notifications, and repairs, as well as a solution to assist and track required routine maintenance and support related tasks. (Required Describe what solutions or modules will be used)

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Describe how devices are discovered. Describe your solution for automatic device discovery. (Desired auto device discovery would include desktops, laptops, servers, mobile devices, network endpoints, as well as printers.) Describe how the solution is capable of tracking full life cycle events for all of the technology based assets, hardware devices and software licenses, patches and upgrades. This includes the initial (help desk) tracking of purchase requests, change management events throughout the life of the assets and recording the final disposition. Provide available options for technical support for solution proposed. (Required - specific examples) Describe available training options such as CDs, distance learning, classroom, etc. Include costs per unit and class, local or remote. (Required - specific examples)

1.12. User Interface Requirements: One central management console for IT administration functions for all modules (Required) Easy to respond to requests with links in email messages in Outlook (AHS uses Outlook XP, 2003 and 2007) (Desirable) No specific browser, email client, end user plug-ins, application installs, browser modifications, ActiveX, JVM, required for email receivers (Required)

1.13. User Access / Security Requirements: Integrated with multiple MS Active Directory (Required). The State of Vermont has not yet consolidated its Active Directory structure across all agencies, and currently operates with multiple domain forests and only one-way trusts to a resource domain. This means that every proposed solution must be capable of providing the functionality we are seeking within this Active Directory structure. There is no possibility of modifying the structure in order to adopt a solution that requires a consolidated Active Directory environment. Use Active Directory for administrative level controls (Desired) Security access granted for functions by user or user group (Required) Logging of security access level changes (Desired) Must be compliant with AHS and Vermont Department of Information and Innovation (DII) policies including email, passwords, encryption and data protection (See http://humanservices.vermont.gov/policy-legislation/policies/05-information-technology-andelectronic-communications-policies/ and http://dii.vermont.gov/Policy_Central ) (Required) Security updates for critical security issues are included free for life of product (Desirable) Encryption employed in product will be at minimum AES-128 (or equivalent, please specify). (Required) Product employs encryption for data at rest (Desirable) Work with current McAfee virus protection on the desktop (Required) Integrate with existing desktop image software (currently AHS and DII use Ghost). (Desirable - if not able to use Ghost images, describe the replacement solution and any additional cost. Provide version upgrade frequency, major and minor releases and description of how releases are documented, tested and methodology used to deploy product. (Desirable)

1.14. Business Continuity and Recovery Requirements: VM-capable Installation for use with VMware ESX (Desirable) High Availability Solution (fail-over configuration so if primary is unavailable functionality continues) (Desirable)

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1.15. Integration Requirements: Must be able to provide data conversion and import capabilities for asset information in existing spreadsheets and MS SQL database. (Required) DII and AHS currently use help desk software (Track-IT and Footprints) to generate service request tickets. The proposed solution must co-exist with or possibly replace the current software. (Required) An option must be available to purchase and implement modules separately. (Required - state all dependencies)

1.16. Administrative Requirements: Single SOV IT Administrative console to manage configuration of components (Required) Updates will be applied automatically and/or routinely (security fixes, patches) without vendor assistance, significant SOV intervention, or interruption of service during peak hours of operation. (Required)

1.17. Expected Life Span Requirements: Describe the levels of software support available and associated costs. (Required) The solution must not employ machine specific or expiring license keys to avoid downtime or recovery issues (Desirable)

1.18. Documentation Requirements: Comprehensive, clear, accurate installation, disaster recovery, troubleshooting and maintenance documentation shall be provided as part of the solution. (Required) Internal IT user and administrative training documentation materials (e.g., CD-ROM, web accessible) must be provided in electronic format as part of the solution. (Required) Documentation must be able to be copied and distributed for internal use by SOV without additional licensing/intellectual property restriction or additional fees. (Required)

1.19. Installation Assistance Requirements: The vendor must provide on-site implementation assistance including complete documentation of initial configuration in the SOV environment. (Required)

1.20. Training Requirements: Must provide detailed information on all training that is included in the purchase price of all components of this enterprise solution. In addition, provide information and cost of any additional training courses that are available. Must explain how many SOV staff will be required to manage and maintain the system as installed and provide appropriate training. Must provide training to staff at partner locations so they can manage their own Asset Management solution.

1.21. Project Management Requirements: Project Documentation Requirements: Create a comprehensive project plan Create a communication plan Create a risk management plan Create a resource management plan Create a quality assurance plan

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Methodology and approach to accomplish deliverables in this phase, e.g. best practices, checklists, document templates, inventory attributes, etc. Project Approach: It is a requirement that the vendor assign an individual who will be the primary point of contact and be responsible for coordinating all vendor activities in conjunction with an individual to be assigned by DII and AHS to take the lead role on behalf of the State of Vermont. This individual must have the knowledge, experience and background, along with having the authority to make project decisions on behalf of the vendor as they may affect this engagement. Describe how the vendor will meet this requirement, and who will have this role on behalf of the vendor. 1.22. Additional Functional Requirements: See section 4.9, tables A, B, C and D, for vendor response. 2. GENERAL REQUIREMENTS: 2.1. DELIVERY: Liability for product delivery remains with the contractor until the product is properly delivered and signed for in accordance with the Office of Purchasing & Contracting terms and conditions. Shipments shall be securely and properly packed, according to accepted commercial practices, without extra charge for packing cases or other containers. Such containers will remain the property of the State unless otherwise stated. Delivered goods that do not conform to the specifications or are not in good condition upon receipt shall be replaced promptly by the contractor. AHS reserves the right to purchase the series of products as a phased procurement process. 2.2. PRICING: All equipment pricing is to include F.O.D. delivery to the ordering facility. No request for extra delivery cost will be honored. 2.3. QUALITY: All products provided under these agreements will be new and unused, unless otherwise stated. Factory seconds or remanufactured products will not be accepted unless specifically requested by the purchasing agency. All products provided by the contractor must meet all federal, state, and local standards for quality and safety requirements. Products not meeting these standards will be deemed unacceptable and returned to the contractor for credit at no charge to the State. 2.4. PRODUCT SAMPLE DEMONSTRATION UNIT: Provide information on available options for product sample demonstrations, pilot installations or conditions for proof of concept for all products included in proposal. Finalist will be required to provide on-site product demonstration and presentation of products. 2.5. WARRANTY and MAINTENANCE: The manufacturer shall include with their proposals a description of the warranty period and maintenance levels available with costs and recommendation. Define licensing and updates and describe coverage available from licensing fees versus maintenance fees. Provide details and summarize costs on Summary Cost Proposal Form. 2.6. TECHNICAL SUPPORT/TRAINING: The vendor shall describe the options available for vendor-provided on-site implementation and integration assistance including documentation of initial configuration in the SOV environment. Ongoing support should include, at minimum, next-day telephone, email and web support offerings during Eastern Time state business hours (7:45-4:30), Monday through Friday. 2.7. SUPPORT DOCUMENTATION: Vendor shall supply an electronic copy of the product installation and maintenance manuals. 2.8. METHOD OF ORDERING: Purchase orders must be used to order items available under this contract. If verbal orders are given a confirming purchase order must be issued. 2.9. INVOICING: All invoices are to be rendered by the Contractor on the vendor's standard billhead and forwarded directly to the institution or agency ordering materials or services and shall specify the address to which payments will be sent. The state will hold back 10% of each deliverable payment as retainage. Upon completion of all deliverables to the satisfaction of the State, all retainage withheld will be paid to the bidder in full, subject to the terms and conditions of the contract.

2.10. CANCELLATION: The State specifically reserves the right to cancel the contract, or any portion thereof, if, in the opinion of its Commissioner of Buildings and General Services, the services or materials supplied by the contractor are not satisfactory or are not consistent with the terms of the contract.

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2.11. METHOD OF AWARD: Awards will be made under the provisions of 29 V.S.A. 903. The State may award one or more contracts and reserves the right to make additional awards to other compliant bidders at any time during the first year of the contract if such award is deemed to be in the best interest of the State. All other considerations being equal, preference will be given to resident bidders of the state and/or to products raised or manufactured in the state. 2.12. INDEPENDENT REVIEW: Per Vermont statute, all information technology contracts with a value of $500,000 or more must undergo an independent review by an uninvolved party who is engaged by the State Chief Information Officer to review the decision of the contracting agency in its selection of a particular information technology proposal. The cost of the independent review is borne by the State. This review includes the following elements: An acquisition cost assessment A technology architecture review An implementation plan assessment A cost/benefit analysis

2.13. CONFIDENTIALITY: The successful response will become part of the contract file and will become a matter of public record, as will all other responses received. If the response includes material that is considered by the bidder to be proprietary and confidential under 1 VSA, Chapter 5, the bidder shall clearly designate the material as such, explaining why such material should be considered confidential. The bidder must identify each page or section of the response that it believes is proprietary and confidential with sufficient grounds to justify each exemption from release, including the prospective harm to the competitive position of the bidder if the identified material were to be released. Under no circumstances can the entire response or price information be marked confidential. Responses so marked may not be considered. 2.14. CONTRACT TERMS: The selected vendors will sign a contract with the State to provide the items named in their responses, at the prices listed. Minimum support levels, terms, and conditions from this RFP and the vendors response will become part of the contract. This contract will be subject to review throughout its term. The State will consider cancellation upon discovery that a vendor is in violation of any portion of the agreement, including an inability by the vendor to provide the products, support, and/or services offered in their response. The state reserves the right to purchase hardware or software recommended in the vendors proposal from any state contract in force. Vendors planning to submit a bid are advised of the following: 2.14.1. The State of Vermont expects the vendor to agree to the Standard State Provision for Contracts and Grants outlined in Attachment C. 2.14.2. If the vendor wishes to propose an exception to any Standard State Provision for Contracts and Grants, it must notify the State of Vermont in its response to the RFP. Failure to note exceptions will be deemed to be acceptance of the Standard State Provisions for Contracts and Grants as outlined in Attachment C of the RFP. If exceptions are not noted in the RFP but raised during contract negotiations, the State reserves the right to cancel the negotiation if deemed to be in the best interests of the State of Vermont. 2.14.3. All contracts are subject to review and approval by the Attorney General and Secretary of Administration. A separate software license and maintenance support agreement consistent with the restriction noted in number 2 above will be required for all major software, if any, proposed for this project. 2.14.4. Once awarded, the term of the Contract will be from the award date forward through the time period of two (2) years. The Department may renew this Contract for an additional two one-year renewals, subject to and contingent upon the discretionary decision of the Vermont Legislature to appropriate funds for this Contract in each new fiscal year. The Department may renew all or part of this Contract subject to the satisfactory performance of the Contractor and the needs of State of Vermont. The vendor should guarantee their rate offerings, over the term of the contract, are comparable to other customers of similar size and requirements. If offerings are rendered to a comparable customer which improve the pricing agreed to in the contract, the vendor agrees to apply those same discounts and offerings to the State of Vermont.

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2.14.5. The State of Vermont has no legal authority to indemnify a vendor, and that issue is not negotiable. The State of Vermont will not consider additional limitations of liability either for the primary contract or any related software agreement that the Vendor wishes the State to sign, and those issues are not negotiable. Vendors who are not able to legally enter into a contract under those conditions should not submit a bid. Vendors must submit proposed license agreement(s) as part of their proposal. 2.14.6. The State of Vermont will only agree to Termination Liability language that is limited to new circuits and then only for the first twelve months that could be invoiced following installation. No proposal should include the application of any type of Minimum Revenue Commitment. 2.15. STATEMENT OF RIGHTS: The State of Vermont reserves the right to obtain clarification or additional information necessary to properly evaluate a proposal. Vendors may be asked to give a verbal presentation of their proposal after submission. Failure of vendor to respond to a request for additional information or clarification could result in rejection of that vendor's proposal. To secure a project that is deemed to be in the best interest of the State, the State reserves the right to accept or reject any and all bids, in whole or in part, with or without cause, and to waive technicalities in submissions. The State also reserves the right to make purchases outside of the awarded contracts where it is deemed in the best interest of the State. 2.16. NON COLLUSION: The State of Vermont is conscious of and concerned about collusion. It should therefore be understood by all that in signing bid and contract documents they agree that the prices quoted have been arrived at without collusion and that no prior information concerning these prices has been received from or given to a competitive company. If there is sufficient evidence to warrant investigation of the bid/contract process by the Office of the Attorney General, all bidders should understand that this paragraph might be used as a basis for litigation. 2.17. BUSINESS REGISTRATION: To be awarded a contract by the State of Vermont an offeror must be (except an individual doing business in his/her own name) registered with the Vermont Secretary of States office http://www.sec.state.vt.us/tutor/dobiz/forms/fcregist.htm and must obtain a Contractors Business Account Number issued by the Vermont Department of Taxes http://www.state.vt.us/tax/pdf.word.excel/forms/business/s-1&instr.pdf. 2.18. Software License and Maintenance Agreement Requirements: The bidder shall provide State of Vermont with a Contract or Agreement for any System licenses and maintenance support that is part of the proposed requirements. Failure to provide the license and maintenance agreements as part of the RFP response may result in rejection of the vendors proposal. 2.19. Provide the cost of Enterprise and individual department licenses and/or seat and/or user. Be sure to include all licenses so we can accurately budget both for the enterprise portion of this project and at the department level. We will do the math in terms of Required Licenses X Individuals and nodes.

3. ENVIRONMENTAL REQUIREMENTS: The State of Vermont is a national leader in the development and application of environmentally preferable purchasing and control of hazardous material use. Environmentally preferable purchasing (EPP) means the purchase of products and services that have a lesser or reduced effect on human health and the environment when compared with competing products or services that serve the same purpose. This comparison may consider raw material acquisition, production, manufacturing, packaging, distribution, re-use, operation, maintenance, or disposal of the product or service (Presidential Executive Order 13101; US EPA; generally accepted by industry). We have established specific goals and objectives aimed at providing sound environmental stewardship, protecting human health, reducing state operating expenses associated with the use and control of regulated hazardous materials, and reducing potential liability attributable to environmental impact. Therefore, where applicable the following environmental criteria shall be considered for all state purchasing and contracts. 3.1. Mercury Content: To minimize the amount of mercury-containing products utilized in its operations the State of Vermont will eliminate the purchase of products whenever feasible alternatives exist at a reasonable cost and comparable performance. Where mercury-free alternative products do not exist,

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preference will be given to the purchase of products with the lowest (documented) total mercury content feasible and products that bear a mercury content warning label as required of product manufacturers under Vermont law, Executive Order #03-02. The State of Vermont urges suppliers to continue to develop, produce, and bring to market appropriate, cost competitive, and effective mercury-free replacements. 3.2. Paper: The state desires to reduce the use of chlorine in the products it purchases to protect the environment from pollution (Executive Order 06-94). Processed Chlorine Free (PCF) paper means paper in which the recycled content is processed unbleached or is bleached without the use of chlorine or chlorine derivatives AND any virgin material contained therein is totally chlorine free (TCF). 3.2.1.Copier Paper: The State of Vermont requires PCF copier paper which contains a minimum of 30% post-consumer recycled material (any virgin material must be TCF). 3.2.2.Printing and Writing Paper: The State of Vermont requires at least 30% post-consumer recycled content for non-coated paper and at least 10% post-consumer recycled content for coated paper. Preference will be given to chlorine free options when suitable choices are available. 3.3. Recycled Content: The Commissioner may, at his/her discretion, spend up to 10% more for comparable products that are made of recycled materials. If products made of recycled materials are to cost more than 10% more than comparable products, the Commissioner shall receive consent of state entities that are to use the product before completing the order in question. 3.4. Sustainable Products: Vendors are encouraged to provide alternate quotations on wood or paper products that are derived from sustainably managed forestlands. Such products must be independently third-party certified to acceptable standards. Sustainable-managed forest lands shall be defined as those lands enrolled and licensed under one of the following: Sustainable Forestry Initiative Program, the American Tree Farm System, the Canadian Standards Association's Sustainable Forest Management System Standards, the Finnish Standard, Forest Stewardship Council, Pan-European Forest Certification, Swedish Standard, the United Kingdom Woodland Assurance Scheme or other such credible programs as they are developed and implemented. Vendors must provide satisfactory documentation of certification with their bid. 3.5. Life-Cycle Cost Evaluation: Life cycle cost analysis shall extend beyond the cost of purchasing, to include installation, operation, maintenance, durability, and disposal of a particular piece of equipment or product. 3.6. Energy Efficiency (Energy Star): To reduce our energy usage, energy-consuming devices must, without compromising quality or performance, meet or exceed Energy Star qualifications or comparable standards established by the U.S. Federal Government. Special exceptions to this requirement can be made only when it is not possible to meet the Energy Star requirements without compromising quality or performance of the contracted goods or service. 3.7. Alternative Fuels: Evaluations for vehicles and other fuel-consuming equipment shall consider not only fuel efficiency, but also the type of fuel, to reduce emissions of greenhouse gases and pollutants. 4. VENDOR RESPONSE CONTENT AND FORMAT: The content and format requirements listed below are the minimum required for our evaluation. They are not intended to limit the content of the proposals; vendors may include additional information or offer alternative solutions which may be considered. 4.1. NUMBER OF COPIES: Submit one original printed bid, two copies, and one electronic copy on CD. 4.2. BACKGROUND AND EXPERIENCE. Provide a full description of the experience you have had in supplying the proposed solution in other state or federal government entities and with other large organizations. 4.3. REFERENCES. Provide the names, addresses, and phone numbers of at least three entities with whom you have transacted similar business in the last 12 months. You must include contact names who can talk knowledgeably about functionality and performance. One of these references must be a state or federal government entity. 4.4. PRICING: Submit pricing information using the format of the Summary Cost Proposal Form on page 15. All modules or must be priced separately. Include pricing discounts that may be available for purchasing modules together or any licensing price points. Provide a description of training offerings and recommendations. Provide details here and summarize costs on Summary Cost Proposal Form.

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SOV reserves the right to purchase as a package, separately and over an extended period of time. The price cost proposal must be firm (i.e., not subject to expiration or increase), fixed price, and include all expenses (e.g., travel, food, and lodging expenses will not be reimbursed). 4.5. CERTIFICATE OF COMPLIANCE: This form must be completed and submitted as part of the response for the proposal to be considered valid. 4.6. ACKNOWLEDGEMENT OF TERMS: Include a statement acknowledging all Customary State Contract Provisions and Purchasing and Contract Administration Terms and Conditions. Any proposed exceptions have to be noted here as part of the RFP response. Vendors must also submit proposed license agreement(s) as part of their RFP response. 4.7. OFFSHORE OUTSOURCING QUESTIONNAIRE: This form must be completed and submitted as part of the response for the proposal to be considered valid. 4.8. ENVIRONMENTAL INFORMATION FORM: This form must be completed and submitted as part of the response for the proposal to be considered valid. 4.9. FUNCTIONAL FORM: The following form (tables A, B, C & D) must be completed and submitted as part of the response for the proposal to be considered valid. Use the reference number for the information provided for each feature. Complete each item and answer with the proposed solution (name of module) for that feature. If the proposed software solution consists of multiple products or a suite of products, then indicate the module name used to provide the function. Give additional information about the proposed solution for each feature in the comments column. If there are multiple available solutions for a function, or if the solution can be organized differently, use the comments section to explain how the proposed solution would provide the functionality. Put all information in feature numeric order and attach the documents to proposal.

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Table A: Asset Management

Ref # Function Name of module used to provide functionality Comments (Include details about how the solution meets the need and any additional benefits or information about feature)

A.1.0 A.1.1

A.1.2 A.1.3 A.1.4 A.1.5 A.1.6 A.1.7 A.2.0 A.2.1 A.2.1 A.2.3 A.2.4 A.3.0 A.3.1 A.3.2 A.3.3 A.3.4 A.4.0 A.4.1 A.4.2 A.4.3 A.4.4 A.4.5 A.4.6 A.5.0 A.5.1 A.5.2 A.5.3 A.5.4 A.5.5 A.6.0 A.6.1 A.6.2

Discovery, Recognition, Inventory and Disposal Auto Inventory Discovery (desktops, laptops, servers, mobile devices or network endpoints, printers) Unmanaged Device Discovery Hardware Inventory Software Inventory Inventory History tracking Custom inventory collection Resource allocation Financial Management Fixed asset tracking by organization structure Inventory aging & replacement budgeting Track and maintain TCO data Depreciation scheduling State transition management Track asset changes in state Enforce state change requirements Audit state changes Trigger automation on state change Procurement Management Generate requests Catalog of standard/non-standard items Purchasing support Track acquisition process/progress Manage multiple vendors Bulk purchase data import Contract Management Link contracts to assets, departments and licenses Track warranties and licenses Track Invoices and Purchase Orders Service information tracking Automatic reminders Software License Management Installation based licensing License grouping

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A.6.3 A.6.4 A.6.5 A.6.6 A.6.7

Software suite recognition Associate multiple EXEs to one application Licenses sharing Software entitlement Physical license tracking

Table B: Service & Support Operations

Ref # Function Name of module used to provide functionality Comments (Include details about how the solution meets the need and any additional benefits or information about feature)

B.1.0 B.1.1 B.1.2 B.1.3 B.1.4 B.1.5 B.1.6 B.2.0 B.2.1 B.2.2 B.2.3 B.2.4 B.2.5 B.2.6 B.3.0 B.3.1 B.3.2 B.3.3 B.4.0 B.4.1 B.4.2 B.4.3 B.4.4 B.4.5 B.4.6 B.4.7

Software Distribution Release and deployment management Electronic distribution Remote deployments and uninstalls Scheduled distribution Policy based Task completion ensures delivery and accurate status Patch and Security Management Vulnerability assessment and remediation Handle/suppress reboots, snooze options, patch behaviors Pre-stage patches Spyware detection and removal Block unwanted applications Control USB, wireless, modems, drives and port access Imaging, OS Deployment and Configuration Key applications Ghost image support Scripting setup and support Application Packaging and Management Create and manage multiple versions of packages Scripted package building Handle multiple reboots in packages Nesting of packages Define software file prerequisites Download restarts and error corrections File level difference detection

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Table C: Service & Support Management

Ref # Function Name of module used to provide functionality Comments (Include details about how the solution meets the need and any additional benefits or information about feature)

C.1.0 C.1.1 C.1.2 C.2.0 C.2.1 C.2.2 C.3.0 C.3.1 C.3.2 C.3.3 C.3.4 C.3.5 C.3.6 C.4.0 C.4.1 C.4.2 C.4.3 C.4.4 C.4.5 C.4.6 C.5.0 C.5.1 C.5.2 C.5.3 C.6.0 C.6.1 C.6.2 C.7.0 C.7.1 C.7.2 C.8.0 C.8.1 C.8.2 C.8.3 C.8.4

Profile Migrations Automated Profile migration with OS deployment User initiated profile migration Inventory Management Hardware profile management Service history Monitoring and Alerting Network server performance monitoring Customizable alert technician grouping and escalation Customizable thresholds Failure tracking Console/dashboards Centralized Software License Monitoring Monitoring/Usage/Tracking by organization structure Application usage monitoring Application launch denial Alerts for pending expiration Alerts for license compliance Reporting Compliance, unused, denials and summary Event Management Disaster Recovery Business Continuity Pandemic problem resolution Service Level Management Monitoring Reporting Preventative maintenance Help Desk self service Knowledge management Remote Assistance and Troubleshooting Remote reboot Remote execute Remote control Power Management

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C.9.0 C.9.1 C.9.2

Help Desk Support Workstation hardware and software configuration info available online Break fix categories

Table D: Administrative Features

Ref # Function Name of module used to provide functionality Comments (Include details about how the solution meets the need and any additional benefits or information about feature)

D.1.0 D.1.1 D.2.0 D.2.1 D.2.2 D.3.0 D.3.1 D.3.2 D.4.0 D.4.1 D.4.2 D.5.0 D.5.1 D.5.2 D.6.0 D.6.1 D.7.0 D.7.1 D.7.2 D.7.3

Policy management Scheduled device maintenance Quality Administration Resolution for repeating events Event tracking from services performed Change Management Track defects, enhancements (requests, upgrade) Categorization of requests (applications, hardware, software & services) Workflow management Configurable escalation procedures Configurable skills based routing Extended Reporting Customizable reports Trend analysis functionality Role Based Support Functionality Role based administration Utilities Purge data and maintain system Scripting tools Task Scheduling

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Summary Cost Proposal Form

Item Base System Software (NOTE: Include licensing break points if applicable) Include per node and per agent costs Any SOV-specific Customization Any SOV-specific Configuration Separate line and price for each module included in solution/proposal Cost

User Documentation for End Users and Administrators Training Sessions and Materials for IT Users and Administrators (NOTE: indicate curriculum, class size restrictions, and number of hours training per class) Miscellaneous Items (include detailed description of item) Annual Support, Maintenance, and Upgrade Fees (Provide multiple options if available). See Section 3.5 Warranty and Maintenance Total Fixed Cost Custom Configurations Provide pricing structure for custom configurations (future Statements of Work). NOTES:
Customization is used to denote modifications to the application requiring changes to the software. Configuration denotes modifications to existing functionality made using standard system settings. Travel and living costs are not billable to the State of Vermont.

METHOD OF AWARD 4.10. CONTRACT AWARD: Awards will be made under the provisions of Administrative Bulletin 3.5. The State may award one or more contracts and reserves the right to make additional awards to the same Vendor or other Vendors who submitted proposals at any time during the first year of the contract if such award is deemed to be in the best interest of State. Contracts will be awarded to vendors whose proposals are determined to be advantageous to the State, taking into account price and other evaluation criteria as set forth in this RFP. SOV reserves the right to reject any and all proposals submitted in response to this RFP. 4.11. EVALUATION CRITERIA: A review team comprised of AHS & DII Information Technology and departmental representatives will be charged with evaluating proposals based on the criteria listed below. During the evaluation process, bidders may be contacted for the purpose of obtaining clarification of their response. However, no clarification will be sought if a bidder completely fails to address a feature contained in the RFP document. If the failure was in response to a required feature, the bidder may be disqualified. During the final review process, all of the finalists may be required to provide additional answers to questions which may arise from the evaluation process. The technical proposals will be evaluated considering the following criteria: 4.11.1. Company background, experience and references (20%) 4.11.2. Responsiveness to RFP, required/desired features (30%) 4.11.3. Quality and clarity of technical proposal (10%) 4.11.4. Cost (30%) 4.11.5. Implementation/ Project Management (10%)

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5. SUBMISSION INSTRUCTIONS: 5.1. CLOSING DATE: The closing date for the receipt of proposals is 4:00 PM, 3/19/2010 at 3:00 PM.. 5.2. The bid opening will be held at 10 Baldwin St, Montpelier, VT and is open to the public. 5.3. SEALED BID INSTRUCTIONS: All bids must be sealed and must be addressed to the State of Vermont, Office of Purchasing & Contracting, 10 Baldwin St, Montpelier, VT 05633-7501. BID ENVELOPES MUST BE CLEARLY MARKED SEALED BID AND SHOW THE REQUISITION NUMBER AND/OR PROPOSAL TITLE, OPENING DATE AND NAME OF BIDDER. 5.3.1.All bidders are hereby notified that sealed bids must be received and time stamped by the Office of Purchasing & Contracting located at 10 Baldwin St. Montpelier, VT 05633-7501 by the time of the bid opening. Bids not in possession of the Office of Purchasing & Contracting at the time of the bid opening will be returned to the vendor, and will not be considered. 5.3.2.Office of Purchasing & Contracting may, for cause, change the date and/or time of bid openings or issue an addendum. If a change is made, the State will make a reasonable effort to inform all bidders by posting at: www.bgs.vermont.gov/purchasing/bids. 5.3.3.All bids will be publically opened. Typically, the Office of Purchasing & Contracting will open the bid, read the name and address of the bidder, and read the bid amount. However, the Office of Purchasing & Contracting reserves the right to limit the information disclosed at the bid opening to the name and address of the bidder when, in its sole discretion, the Office of Purchasing & Contracting determines that the nature, type, or size of the bid is such that the Office of Purchasing & Contracting cannot immediately (at the opening) determine that the bids are in compliance with the RFP. Bid openings are open to members of the public. Bid results are a public record however, the bid results are exempt from disclosure to the public until the award has been made and the contract is executed. 5.4. DELIVERY METHODS: 5.4.1.U.S. MAIL: Bidders are cautioned that it is their responsibility to originate the mailing of bids in sufficient time to ensure bids are received and time stamped by the Office of Purchasing & Contracting prior to the time of the bid opening. 5.4.2.EXPRESS DELIVERY: If bids are being sent via an express delivery service, be certain that the RFP designation is clearly shown on the outside of the delivery envelope or box. Express delivery packages will not be considered received by the State until the express delivery package has been received and time stamped by the Office of Purchasing & Contracting. 5.4.3.HAND DELIVERY: Hand carried bids shall be delivered to a representative of the Division prior to the bid opening. 5.4.4.ELECTRONIC: Electronic bids will not be accepted. 5.4.5.FAX BIDS: Faxed bids will not be accepted.

6. ATTACHMENTS: 6.1. Standard State Contract Provisions Attachment C 6.2. Standard AHS Contract Provisions Attachment F 6.3. Certificate of Compliance 6.4. Offshore Outsourcing Questionnaire 6.5. Environmental Information Form

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ATTACHMENT C CUSTOMARY PROVISIONS FOR CONTRACTS AND GRANTS

1. Entire Agreement. This Agreement, whether in the form of a Contract, State Funded Grant, or Federally
Funded Grant, represents the entire agreement between the parties on the subject matter. All prior agreements, representations, statements, negotiations, and understandings shall have no effect.

2. Applicable Law. This Agreement will be governed by the laws of the State of Vermont. 3. Definitions: For purposes of this Attachment, Party shall mean the Contractor, Grantee or Subrecipient, with
whom the State of Vermont is executing this Agreement and consistent with the form of the Agreement.

4. Appropriations: If appropriations are insufficient to support this Agreement, the State may cancel on a date
agreed to by the parties or upon the expiration or reduction of existing appropriation authority. In the case that this Agreement is funded in whole or in part by federal or other non-State funds, and in the event those funds become unavailable or reduced, the State may suspend or cancel this Agreement immediately, and the State shall have no obligation to fund this Agreement from State revenues.

5. No Employee Benefits For Party: The Party understands that the State will not provide any individual
retirement benefits, group life insurance, group health and dental insurance, vacation or sick leave, workers compensation or other benefits or services available to State employees, nor will the state withhold any state or federal taxes except as required under applicable tax laws, which shall be determined in advance of execution of the Agreement. The Party understands that all tax returns required by the Internal Revenue Code and the State of Vermont, including but not limited to income, withholding, sales and use, and rooms and meals, must be filed by the Party, and information as to Agreement income will be provided by the State of Vermont to the Internal Revenue Service and the Vermont Department of Taxes.

6. Independence, Liability: The Party will act in an independent capacity and not as officers or employees of the
State. The Party shall defend the State and its officers and employees against all claims or suits arising in whole or in part from any act or omission of the Party or of any agent of the Party. The State shall notify the Party in the event of any such claim or suit, and the Party shall immediately retain counsel and otherwise provide a complete defense against the entire claim or suit. The Party shall notify its insurance company and the State within 10 days of receiving any claim for damages, notice of claims, pre-claims, or service of judgments or claims, for any act or omissions in the performance of this Agreement. After a final judgment or settlement the Party may request recoupment of specific defense costs and may file suit in Washington Superior Court requesting recoupment. The Party shall be entitled to recoup costs only upon a showing that such costs were entirely unrelated to the defense of any claim arising from an act or omission of the Party. The Party shall indemnify the State and its officers and employees in the event that the State, its officers or employees become legally obligated to pay any damages or losses arising from any act or omission of the Party.

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7. Insurance: Before commencing work on this Agreement the Party must provide certificates of insurance to
show that the following minimum coverage is in effect. It is the responsibility of the Party to maintain current certificates of insurance on file with the state through the term of the Agreement. No warranty is made that the coverage and limits listed herein are adequate to cover and protect the interests of the Party for the Partys operations. These are solely minimums that have been established to protect the interests of the State. Workers Compensation: With respect to all operations performed, the Party shall carry workers compensation insurance in accordance with the laws of the State of Vermont. General Liability and Property Damage: With respect to all operations performed under the Agreement, the Party shall carry general liability insurance having all major divisions of coverage including, but not limited to: Premises - Operations Products and Completed Operations Personal Injury Liability Contractual Liability The policy shall be on an occurrence form and limits shall not be less than: $1,000,000 Per Occurrence $1,000,000 General Aggregate $1,000,000 Products/Completed Operations Aggregate $ 50,000 Fire/ Legal/Liability Party shall name the State of Vermont and its officers and employees as additional insureds for liability arising out of this Agreement. Automotive Liability: The Party shall carry automotive liability insurance covering all motor vehicles, including hired and non-owned coverage, used in connection with the Agreement. Limits of coverage shall not be less than: $1,000,000 combined single limit. Party shall name the State of Vermont and its officers and employees as additional insureds for liability arising out of this Agreement. Professional Liability: Before commencing work on this Agreement and throughout the term of this Agreement, the Party shall procure and maintain professional liability insurance for any and all services performed under this Agreement, with minimum coverage of $____ _______ per occurrence, and $____ _______ aggregate.

8. Reliance by the State on Representations: All payments by the State under this Agreement will be made in
reliance upon the accuracy of all prior representations by the Party, including but not limited to bills, invoices, progress reports and other proofs of work.

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9. Requirement to Have a Single Audit: In the case that this Agreement is a Grant that is funded in whole or in
part by federal funds, and if this Subrecipient expends $500,000 or more in federal assistance during its fiscal year, the Subrecipient is required to have a single audit conducted in accordance with the Single Audit Act, except when it elects to have a program specific audit. The Subrecipient may elect to have a program specific audit if it expends funds under only one federal program and the federal programs laws, regulating or grant agreements do not require a financial statement audit of the Party. A Subrecipient is exempt if the Party expends less than $500,000 in total federal assistance in one year. The Subrecipient will complete the Certification of Audit Requirement annually within 45 days after its fiscal year end. If a single audit is required, the sub-recipient will submit a copy of the audit report to the primary pass-through Party and any other pass-through Party that requests it within 9 months. If a single audit is not required, the Subrecipient will submit the Schedule of Federal Expenditures within 45 days. These forms will be mailed to the Subrecipient by the Department of Finance and Management near the end of its fiscal year. These forms are also available on the Finance & Management Web page at: http://finance.vermont.gov/forms

10. Records Available for Audit: The Party will maintain all books, documents, payroll papers, accounting
records and other evidence pertaining to costs incurred under this agreement and make them available at reasonable times during the period of the Agreement and for three years thereafter for inspection by any authorized representatives of the State or Federal Government. If any litigation, claim, or audit is started before the expiration of the three year period, the records shall be retained until all litigation, claims or audit findings involving the records have been resolved. The State, by any authorized representative, shall have the right at all reasonable times to inspect or otherwise evaluate the work performed or being performed under this Agreement.

11. Fair Employment Practices and Americans with Disabilities Act: Party agrees to comply with the
requirement of Title 21V.S.A. Chapter 5, Subchapter 6, relating to fair employment practices, to the full extent applicable. Party shall also ensure, to the full extent required by the Americans with Disabilities Act of 1990 that qualified individuals with disabilities receive equitable access to the services, programs, and activities provided by the Party under this Agreement. Party further agrees to include this provision in all subcontracts.

12. Set Off: The State may set off any sums which the Party owes the State against any sums due the Party
under this Agreement; provided, however, that any set off of amounts due the State of Vermont as taxes shall be in accordance with the procedures more specifically provided hereinafter.

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13. Taxes Due to the State:

a. Party understands and acknowledges responsibility, if applicable, for compliance with State tax laws, including income tax withholding for employees performing services within the State, payment of use tax on property used within the State, corporate and/or personal income tax on income earned within the State. b. Party certifies under the pains and penalties of perjury that, as of the date the Agreement is signed, the Party is in good standing with respect to, or in full compliance with, a plan to pay any and all taxes due the State of Vermont. c. Party understands that final payment under this Agreement may be withheld if the Commissioner of Taxes determines that the Party is not in good standing with respect to or in full compliance with a plan to pay any and all taxes due to the State of Vermont.

Party also understands the State may set off taxes (and related penalties, interest and fees) due to the State of Vermont, but only if the Party has failed to make an appeal within the time allowed by law, or an appeal has been taken and finally determined and the Party has no further legal recourse to contest the amounts due.

14. Child Support: (Applicable if the Party is a natural person, not a corporation or partnership.) Party states
that, as of the date the Agreement is signed, he/she: a. is not under any obligation to pay child support; or b. is under such an obligation and is in good standing with respect to that obligation; or c. has agreed to a payment plan with the Vermont Office of Child Support Services and is in full compliance with that plan. Party makes this statement with regard to support owed to any and all children residing in Vermont. In addition, if the Party is a resident of Vermont, Party makes this statement with regard to support owed to any and all children residing in any other state or territory of the United States.

15. Sub-Agreements: Party shall not assign, subcontract or subgrant the performance of his Agreement or any
portion thereof to any other Party without the prior written approval of the State. Party also agrees to include in subcontract or subgrant agreements a tax certification in accordance with paragraph 13 above. Notwithstanding the foregoing, the State agrees that the Party may assign this agreement, including all of the Party's rights and obligations hereunder, to any successor in interest to the Party arising out of the sale of or reorganization of the Party.

16. No Gifts or Gratuities: Party shall not give title or possession of any thing of substantial value (including
property, currency, travel and/or education programs) to any officer or employee of the State during the term of this Agreement.

17. Copies: All written reports prepared under this Agreement will be printed using both sides of the paper. 18. Certification Regarding Debarment: Party certifies under pains and penalties of perjury that, as of the date
that this Agreement is signed, neither Party nor Partys principals (officers, directors, owners, or partners) are presently debarred, suspended, proposed for debarment, declared ineligible or excluded from participation in federal programs or programs supported in whole or in part by federal funds.
State of Vermont Attachment C Revised AHS - 4-06-09

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ATTACHMENT F AGENCY OF HUMAN SERVICES CUSTOMARY CONTRACT PROVISIONS 1. Agency of Human Services Field Services Directors will share oversight with the department (or field
office) that is a party to the contract for provider performance using outcomes, processes, terms and conditions agreed to under this contract.

2. 2-1-1 Data Base: The Contractor providing a health or human services within Vermont, or near the border that
is readily accessible to residents of Vermont, will provide relevant descriptive information regarding its agency, programs and/or contact and will adhere to the "Inclusion/Exclusion" policy of Vermont's 2-1-1. If included, the Contractor will provide accurate and up to date information to their data base as needed. The Inclusion/Exclusion policy can be found at www.vermont211.org

3. Medicaid Program Contractors:

Inspection of Records: Any contracts accessing payments for services through the Global Commitment to Health Waiver and Vermont Medicaid program must fulfill state and federal legal requirements to enable the Agency of Human Services (AHS), the United States Department of Health and Human Services (DHHS) and the Government Accounting Office (GAO) to: Evaluate through inspection or other means the quality, appropriateness, and timeliness of services performed; and Inspect and audit any financial records of such Contractor or subcontractor. Subcontracting for Medicaid Services: Having a subcontract does not terminate the Contractor, receiving funds under Vermonts Medicaid program, from its responsibility to ensure that all activities under this agreement are carried out. Subcontracts must specify the activities and reporting responsibilities of the Contractor or subcontractor and provide for revoking delegation or imposing other sanctions if the Contractor or subcontractors performance is inadequate. The Contractor agrees to make available upon request to the Agency of Human Services; the Office of Vermont Health Access; the Department of Disabilities, Aging and Independent Living; and the Center for Medicare and Medicaid Services (CMS) all contracts and subcontracts between the Contractor and service providers. Medicaid Notification of Termination Requirements: Any Contractor accessing payments for services under the Global Commitment to Health Waiver and Medicaid programs who terminates their practice will follow the Office of Vermont Health Access, Managed Care Organization enrollee notification requirements. Encounter Data: Any Contractor accessing payments for services through the Global Commitment to Health Waiver and Vermont Medicaid programs must provide encounter data to the Agency of Human Services and/or its departments and ensure that it can be linked to enrollee eligibility files maintained by the State.

4. Non-discrimination Based on National Origin as evidenced by Limited English Proficiency. The

Contractor agrees to comply with the non-discrimination requirements of Title VI of the Civil Rights Act of 1964, 42 USC Section 2000d, et seq., and with the federal guidelines promulgated pursuant to Executive Order 13166 of 2000, which require that contractors and subcontractors receiving federal funds must assure that persons with limited English proficiency can meaningfully access services. To the extent the Contractor provides assistance to individuals with limited English proficiency through the use of oral or written translation or interpretive services in compliance with this requirement, such individuals cannot be required to pay for such services.

5. Voter Registration. When designated by the Secretary of State, the Contractor agrees to become a voter
registration agency as defined by 17 V.S.A. 2103 (41), and to comply with the requirements of state and federal law pertaining to such agencies.

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6. Drug Free Workplace Act. The Contractor will assure a drug-free workplace in accordance with 45 CFR Part
76.

7. Privacy and Security Standards. Protected Health Information: The Contractor shall maintain the privacy and security of all individually identifiable health information acquired by or provided to it as a part of the performance of this contract. The Contractor shall follow federal and state law relating to privacy and security of individually identifiable health information as applicable, including the Health Insurance Portability and Accountability Act (HIPAA) and its federal regulations. Substance Abuse Treatment Information: The confidentiality of any alcohol and drug abuse treatment information acquired by or provided to the Contractor or subcontractor shall be maintained in compliance with any applicable state or federal laws or regulations and specifically set out in 42 CFR Part 2. Other Confidential Consumer Information: The Contractor agrees to comply with the requirements of AHS Rule No. 08-048 concerning access to information. The Contractor agrees to comply with any applicable Vermont State Statute, including but not limited to 12 VSA 1612 and any applicable Board of Health confidentiality regulations. The Contractor shall ensure that all of its employees and subcontractors performing services under this agreement understand the sensitive nature of the information that they may have access to and sign an affirmation of understanding regarding the informations confidential and non-public nature. Social Security numbers: The Contractor agrees to comply with all applicable Vermont State Statutes to assure protection and security of personal information, including protection from identity theft as outlined in Title 9, Vermont Statutes Annotated, Ch. 62.

8. Abuse Registry. The Contractor agrees not to employ any individual, use any volunteer, or otherwise provide reimbursement to any individual in the performance of services connected with this agreement, who provides care, custody, treatment, transportation, or supervision to children or vulnerable adults if there is a substantiation of abuse or neglect or exploitation against that individual. The Contractor will check the Adult Abuse Registry in the Department of Disabilities, Aging and Independent Living. Unless the Contractor holds a valid child care license or registration from the Division of Child Development, Department for Children and Families, the Contractor shall also check the Central Child Abuse Registry. (See 33 V.S.A. 4919(a)(3) & 33 V.S.A. 6911 (c)(3)).

9. Reporting of Abuse, Neglect, or Exploitation. Consistent with provisions of 33 V.S.A. 4913(a) and 6903, any agent or employee of a Contractor who, in the performance of services connected with this agreement, has contact with clients or is a caregiver and who has reasonable cause to believe that a child or vulnerable adult has been abused or neglected as defined in Chapter 49 or abused, neglected, or exploited as defined in Chapter 69 of Title 33 V.S.A. shall make a report involving children to the Commissioner of the Department for Children and Families within 24 hours or a report involving vulnerable adults to the Division of Licensing and Protection at the Department of Disabilities, Aging, and Independent Living within 48 hours. This requirement applies except in those instances where particular roles and functions are exempt from reporting under state and federal law. Reports involving children shall contain the information required by 33 V.S.A. 4914. Reports involving vulnerable adults shall contain the information required by 33 V.S.A. 6904. The Contractor will ensure that its agents or employees receive training on the reporting of abuse or neglect to children and abuse, neglect or exploitation of vulnerable adults.

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10. Intellectual Property/Work Product Ownership. All data, technical information, materials first gathered, originated, developed, prepared, or obtained as a condition of this agreement and used in the performance of this agreement - including, but not limited to all reports, surveys, plans, charts, literature, brochures, mailings, recordings (video or audio), pictures, drawings, analyses, graphic representations, software computer programs and accompanying documentation and printouts, notes and memoranda, written procedures and documents, which are prepared for or obtained specifically for this agreement - or are a result of the services required under this grant - shall be considered "work for hire" and remain the property of the State of Vermont, regardless of the state of completion - unless otherwise specified in this agreement. Such items shall be delivered to the State of Vermont upon 30 days notice by the State. With respect to software computer programs and / or source codes first developed for the State, all the work shall be considered "work for hire, i.e., the State, not the Contractor or subcontractor, shall have full and complete ownership of all software computer programs, documentation and/or source codes developed. The Contractor shall not sell or copyright a work product or item produced under this agreement without explicit permission from the State. If the Contractor is operating a system or application on behalf of the State of Vermont, then the Contractor shall not make information entered into the system or application available for uses by any other party than the State of Vermont, without prior authorization by the State. Nothing herein shall entitle the State to pre-existing Contractors materials.

11. Security and Data Transfers. The State shall work with the Contractor to ensure compliance with all applicable State and Agency of Human Services' policies and standards, especially those related to privacy and security. The State will advise the Contractor of any new policies, procedures, or protocols developed during the term of this agreement as they are issued and will work with the Contractor to implement any required. The Contractor will ensure the physical and data security associated with computer equipment - including desktops, notebooks, and other portable devices - used in connection with this agreement. The Contractor will also assure that any media or mechanism used to store or transfer data to or from the State includes industry standard security mechanisms such as continually up-to-date malware protection and encryption. The Contractor will make every reasonable effort to ensure media or data files transferred to the State are virus and spyware free. At the conclusion of this agreement and after successful delivery of the data to the State, the Contractor shall securely delete data (including archival backups) from the Contractor's equipment that contains individually identifiable records, in accordance with standards adopted by the Agency of Human Services.

12. Computing and Communication: The Contractor shall select, in consultation with the Agency of Human Services Information Technology unit, one of the approved methods for secure access to the States systems and data, if required. Approved methods are based on the type of work performed by the Contractor as part of this agreement. Options include, but are not limited to: 1. Contractors provision of certified computing equipment, peripherals and mobile devices, on a separate Contractors network with separate internet access. The Agency of Human Services accounts may or may not be provided. 2. State supplied and managed equipment and accounts to access state applications and data, including State issued active directory accounts and application specific accounts, which follow the National Institutes of Standards and Technology (NIST) security and the Health Insurance Portability & Accountability Act (HIPAA) standards. The State will not supply e-mail accounts to the Contractor.

13. Lobbying. No federal funds under this agreement may be used to influence or attempt to influence an officer or employee of any agency, a member of Congress, an officer or employee of Congress, or an employee of a member of Congress in connection with the awarding of any federal contract, continuation, renewal, amendments other than federal appropriated funds.

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14. Nondiscrimination. The Contractor will prohibit discrimination on the basis of age under the Age Discrimination Act of 1975, on the basis of handicap under section 504 of the Rehabilitation Act of 1973, on the basis of sex under Title IX of the Education Amendments of 1972, or on the basis of race, color or national origin under Title VI of the Civil Rights Act of 1964. No person shall on the grounds of sex (including, in the case of a woman, on the grounds that the woman is pregnant) or on the grounds of religion, be excluded from participation in, be denied the benefits of, or be subjected to discrimination, to include sexual harassment, under any program or activity supported by state and/or federal funds.

15. Environmental Tobacco Smoke. Public Law 103-227, also known as the Pro-children Act of 1994 (Act), requires that smoking not be permitted in any portion of any indoor facility owned or leased or contracted for by an entity and used routinely or regularly for the provision of health, child care, early childhood development services, education or library services to children under the age of 18, if the services are funded by federal programs either directly or through state or local governments, by federal grant, contract, loan or loan guarantee. The law also applies to children's services that are provided in indoor facilities that are constructed, operated, or maintained with such Federal funds. The law does not apply to children's services provided in private residences; portions of facilities used for inpatient drug or alcohol treatment; service providers whose sole source of applicable federal funds is Medicare or Medicaid; or facilities where Women, Infants, & Children (WIC) coupons are redeemed. Failure to comply with the provisions of the law may result in the imposition of a civil monetary penalty of up to $1,000 for each violation and/or the imposition of an administrative compliance order on the responsible entity. Contractors are prohibited from promoting the use of tobacco products for all clients. Facilities supported by state and federal funds are prohibited from making tobacco products available to minors.

Attachment F - Revised AHS -12-08-09

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RFP: DATE:

CERTIFICATE OF COMPLIANCE
This form must be completed in its entirety and submitted as part of the response for the proposal to be considered valid.

TAXES: Pursuant to 32 V.S.A. 3113, bidder hereby certifies, under the pains and penalties of perjury, that the company/individual is in good standing with respect to, or in full compliance with a plan to pay, any and all taxes due to the State of Vermont as of the date this statement is made. A person is in good standing if no taxes are due, if the liability for any tax that may be due is on appeal, or if the person is in compliance with a payment plan approved by the Commissioner of Taxes. INSURANCE: Bidder certifies that the company/individual is in compliance with, or is prepared to comply with, the insurance requirements as detailed in Section 6 of the Standard State Contract Provisions: Commodity Purchases. Certificates of insurance must be provided prior to issuance of a contract and/or purchase order. If the certificate(s) of insurance is/are not received by the Office of Purchasing & Contracting within five (5) days of notification of award, the State of Vermont reserves the right to select another vendor. Please reference the RFP and/or RFQ # when submitting the certificate of insurance. CERTIFICATION FOR APPAREL, FOOTWEAR, AND TEXTILES (SWEATSHOP PROHIBITION): Bidder certifies that the company/individual is in compliance with the requirements as detailed in Section 32 of the Standard State Contract Provisions: Commodity Purchases. The contractor must provide certification from each supplier that meets the requirements of 29 V.S.A. 922(a) as well as a list of the names and addresses of each supplier, as required by 29 V.S.A. 922(b). Contractor certifies that if, at any time during the contract period, there are changes to the information in the certification or to the list of supplier the contractor will promptly inform the Commissioner of Buildings and General Services of such changes. The state reserves the right to ask for additional information and / or certifications any time during the contract period. Failure of the vendor to comply with any provision of this certification will be considered a default of the vendors contract obligations. CONTRACT TERMS: The undersigned hereby acknowledges and agrees to the State of Vermont Standard State Contract Provisions: Commodity Purchases. TERMS OF SALE: The undersigned agrees to furnish the products or services listed at the prices quoted. The Terms of Sales are Net 30 days from receipt of service or invoice, whichever is later. Percentage discounts may be offered for prompt payments of invoices, however such discounts must be in effect for a period of 30 days or more in order to be considered in making awards. FORM OF PAYMENT: Would you accept the Visa Purchasing Card as a form of payment? ____ Yes ____ No

Insurance Certificate(s): Attached ______________ Delivery Offered: _______ days after notice of award Quotation Valid for: _____ days Name of Company: __________________________ Address: ___________________________________ ___________________________________________

Will provide upon notification of award ____________ Terms of Sale: ___________________ (If Discount) Date: __________ Contact Name: ______________________________ Fax Number: ___________________________ E-mail: _______________________________

By: _______________________________________ Signature (Bid Not Valid Unless Signed)

Name: _______________________________ (Type or Print)

All returned quotes and related documents must be identified with our request for quote number.

Offshore Outsourcing Questionnaire Vendors must indicate whether or not any services are or will be performed in a country other than the United Sates. Indicate N/A if not applicable. Services: Proposed Service to be Outsourced

Bid Total

Offshore Dollars

Represents what % of total Contract Dollars

Outsourced Work Location (Country)

Subcontractor

If any or all of the services are or will be outsourced offshore, Vendors are required to provide a cost estimate of what the cost would be to provide the same services onshore and/or in Vermont.

Proposed Service to be Outsourced

Bid Total if provided Onshore

Bid Total if provided in Vermont

Cost Impact

Onshore Work Location

Subcontractor

Name of Bidder:

Signature of Bidder:

Date

ENVIRONMENTAL INFORMATION FORM June 1, 2008

RECYCLED MATERIALS OR PRODUCTS: All bidders are to complete the following information in reference to each item being quoted. Additional pages may be used if necessary.

ITEM #

BRAND/MANUFACTURER

% OF RECYCLED CONTENT

% POST CONSUMER CONTENT

MERCURY CONTENT CERTIFICATION: The undersigned hereby certifies that none of the items quoted in this RFQ/RFP and any contract issued as a result contain mercury except as identified below. Bidders shall also specify the amount of mercury contained in any of the products listed below. Additional pages may be used if necessary.

ITEM

PART #

MERCURY CONTENT

Name of Bidder:

Signature of Bidder:

Date: