CSR Questionnaire Core Description Basic issues subjects of CSR Organisational The system by Incorporates in practice, the governance

e which an principles of accountability, organisation transparency, ethical makes and conduct, consideration of implements stakeholders interest and decisions. legal compliance Efficient use of financial, natural and human resources , while ensuring representation of historically underrepresented groups in senior positions Balance needs of organisation and stakeholders Establishes 2-way communication between organisation and stakeholders Encourage greater participation of employees in decision making on issues of social responsibility Delegates authority proportionately to employees responsibilities Keep track of decisions to ensure they are followed through

Questions

1. Which of the following audit systems do you operate? Internal Audit External Audit Neither Dont Know

Target Respondent (M, E, P,C, B)** M, E

2. How efficient is the process of accountability in your organization? M, E Highly efficient Efficient Inefficient Do not know M, E 3. Which of the following information do you provide to your employees? Future business prospect and operating climate Human resource report Activities in local communities Competitors Major plan investment Disclosure of the business that Directors do or plan to do with company Others (specify)....... M,E, P . 4. Does the Board always act in good faith without conflict of interest? Yes No Sometimes Never M, E 5. Does the organization practice allow for employees input? Yes No Do not know 6. What is your feedback system from stakeholders? Email Direct/Face to Face Suggestion box None Telephone SMS letters M, P, E

M, P, C

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7. What is the frequency of your forum with stakeholders/ distributors? Monthly Bi-monthly Quarterly Bi-annually Annually Never M, C, E 8. What is the frequency of your forum with consumers/clients? Monthly Bi-monthly Quarterly Bi-annually Annually Never

M, E

9. Does the management meet with the generality of the staff (or representatives) to discuss performance, tasks, targets and goals? Yes No Dont Know M, E 10. If yes, how often are such meetings held? half yearly annually Quarterly

irregularly

M, E

11. Is salary always paid regularly by the end of the month? Yes No missed target date only ------times last year Basic rights to Use scope of influence to 12. Does any of the following affect employment or promotion in your M, E company? which all human support human rights Political connections beings are Due diligence avoid harm Merit Length of service entitled civil to human rights Alumni association Group Interest and political Human rights risk situations Tribalism

Human rights

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Target Respondent (M, E, P,C, B)**

rights (rights to avoid activities that might life and liberty, affect natural resources and equality before disrupt communities, affect or the law & involve children, promote freedom of culture of corruption expression); and Avoid complicity (direct, economic, social beneficial or silent) in abuse and cultural of human rights rights (right to Discrimination and work, right to vulnerable groups race, food ,and right colour, sex, age, marital to education and status, language, religion, social security) political, national, ethnic, social origin, sexual orientation, HIV/AIDS status, disability, pregnancy, etc Resolving grievances Civil and political rights Economic, social and cultural rights Fundamental rights at work (freedom of association, collective bargaining, forced or compulsory labour, child labour, discrimination in employment)

Family ties HIV/AIDS

Gender Religion M, E

13. What is the lowest age for recruitment in your organization? Not specified 18 years Others Dont know 14. Do you encourage membership of any employee union? No Indifferent Dont know Yes

M, E

15. Are considerations given to employees with HIV/AIDS? M, E Yes No Dont know B. Do you have policy to employ people that are physically M, E, challenged? No Dont know Yes 16. Is there HIV/AIDS M, E, Compulsory testing Yes No Dont know

Voluntary testing and counselling Yes No Dont know

Employment of persons living with HIV/AIDS Yes No Dont know

Support for staff living with HIV/AIDS Yes No Dont know

Confidentiality Yes No Dont know M, E

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Target Respondent (M, E, P,C, B)**

17. What occurs when an employee is sexually harassed? Disciplinary action is taken No action is taken Dont know Encompasses Employment and all policies and employment opportunities practices related Conditions of work and social to work protection (wages, work time, performed rest period, holidays, within, by or on disciplinary & dismissal behalf of the practices, maternity organisation protection, work-life balances, Social dialogue recognise social dialogue institutions and collective bargaining structures Health and safety at work Human development skill development and training, respect for family responsibilities, not discriminate on basis of race, sex etc., promote health & well-being

Labour practices

Employment Policy 18. Are employees provided a conducive environment to operate? Yes No Dont know

19. Does your employer show bias /preference for : Male Yes No Dont know No Dont know Female Yes Christians Yes No Dont know Muslims Yes No Dont know Ethnicity Yes No Dont know Single Yes No Dont know Married Yes No Dont know No Dont know Pregnant Women Yes Physically challenged persons Yes No Dont know HIV/AIDS Test Result Yes No Dont know 20. How many employees do you have in your company? Below 100 101 200 201 300 above 300 21. How many are: Contract staff Temporary staff Permanent staff

M, E

M, E

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22. How many of your staff are: Physically challenged Women Men

Target Respondent (M, E, P,C, B)** M, E

23. Do you pay overtime to your junior staff? Yes No Dont know

M, E

24. What is the practice concerning Health, Safety & Environment M, E (HSE) issues in your workplace? HSE policy is made known to staff Yes No Dont know Strict compliance to HSE policy is advocated Yes No Dont know There is no HSE policy Yes No Dont know Staff Conditions 25. What kind(s) of medical benefit(s) do your employees enjoy? Unlimited medical benefit for staff, spouse and four children Limited medical benefit for staff, spouse and four children Limited medical benefit for staff only Unlimited medical benefit for staff only Compliant with NHIS act Others (specify). . ****Issues on retirement, disengagement, work hours??? M, E

26. What is the practice when staff has accident in the line of duty? Pay full medical bill

M, E

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Target Respondent (M, E, P,C, B)**

Rehabilitate the staff (in case of disability) Pay full salary while undergoing medical treatment Pay half salary while undergoing medical treatment Others (specify) .. 27. What is the practice when staff has accident off duty? Pay full medical bill Rehabilitate the staff (in case of disability) Pay half salary while undergoing medical treatment Not pay any salary Others (specify) .. M, E

28. Is there any in-house policy to monitor training and welfare of M, E outsourced staff? Yes No Dont know 29. Is there any in-house policy to monitor training and welfare of M, E contract staff? Yes No Dont know 30. What is the practice when a member of staff dies? Bear full cost of burial Pay terminal benefit to next of kin Give scholarships to wards Others (specify)............................................................. M, E

31. Does your company comply with the national pension policy? Yes No Dont know 32. Is staff training a practice in your company? No Dont know Yes 33. How many of your staff are trained annually? State number:

M, E

M, E

M, E

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Target Respondent (M, E, P,C, B)** 34. What categories of staff are required to be trained before they are M, E promoted? Junior staff Senior staff Mid-career staff Management staff Executive staff 35. How does the company ensure staff are properly trained? Conduct a pre and post training assessment of staff Conduct an evaluation of staff some months after training Require staff to write a report on training attended Require staff to make a presentation on training attended 36. How much did your company spend on training last year? State: M, E

Questions

37. What system of performance evaluation do you have in place in M, E your company? Open Closed Combined 38. Which of the following maternity leave patterns do your female M, E (FEMALE) employees enjoy? Six weeks before and six weeks after Twelve weeks at the employees pleasure Others (specify). 39. Upon employment, how soon can an employee go on maternity M, E (FEMALE) leave? 6 months 1 year 2 years 3 years No restriction 40. Upon employment, how soon can an employee go on paternity M, E leave? 6 months 1 year 2 years 3 years No restriction NA

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41. How often can an employee access maternity leave? State: 42. Do you encourage your employees to go on annual leave?

Target Respondent (M, E, P,C, B)** M, E (FEMALE) M, E

Yes

No

Dont know
M, E

43. How many working days of leave are your junior staff entitled to? 15 days per annum 20 days per annum 25 days per annum 30 days per annum None Others (specify) 44. How many working days of leave are your senior staff entitled to? 15 days per annum 20 days per annum 25 days per annum 30 days per annum Others (specify) 45A. Do you monetize employees leave? 45B When do you monetize employees leave? When their work can not be delayed When employees do not want to go on leave Never

M, E

M, E

46. Are wages paid by your company comparable with what others in M, E your sector of activity pay? Generally more Comparable Generally lower Dont know 47.47. Are salaries comparable among employees on the same level within your organization? Yes No Dont know
Formatted: Bullets and Numbering

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Core subjects of CSR Environment

Description

Basic issues Prevention of pollution emission to air, discharges to water, preventing waste, preventing the release of toxic and hazardous chemicals, preventing all identifiable forms of pollution Sustainable resource use energy efficiency, water conservation, materials efficiency Climate change mitigation and adaptation Protection and restoration of the natural environment valuing and protecting ecosystem & biodiversity; and use land and natural resources sustainably

Questions

Target Respondent (M, E, P,C, B)**

Impact on natural environment caused by use of energy, natural resources, generation of pollution and waste; and implication of activities, products and services on natural habitats

ENVIRONMENT 48. What is your companys practice on pollution control? M, E Avoid/minimise pollution (emission into the air/release of toxic materials into the environment) Clean up all wastes released into the environment Zero tolerance for any form of pollution Others (specify) 49. Does your organization protect natural resources (soil, water, M, E forest, Air etc)? Yes No Dont know 50. What is your companys practice with respect to use of non M, E biodegradable materials? Do not use non biodegradable materials Implements a programme of collection and disposal Package has a message on disposal options 51. Does your organization recycle waste materials? No Dont know Yes 52. How does your company dispose /recycle waste materials? State 53. What arrangement does your company have for disposal of wastes? Recycling Incineration Evacuation Dont know M, E 54. How do you mitigate the negative impact(s) of your operations or presence on the environment in a particular area? Undertake cleaning up to levels permitted by economic considerations M, E Undertake cleaning up to levels allowed by law Undertake cleaning up to levels that ascertain no residual pollutant in environment Others (specify M, E

M, E

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55. How do you respond to eventualities like spillage of products, waste water, as regards the environment? State:

56. What is your company doing to reduce the effects of air and noise M pollution from generators? Air: Ensure exhaust is discharged at high altitudes Attach system that cleans exhaust gas None M, E Dont know Others (specify) Noise: Attach silencer to generator Place generator where it will reduce nuisance effect None Dont know Others (specify) Fair operating Ethical conduct Anti-corruption offering and Code of Ethics practices in organisations accepting bribe, conflict of 57. Do you have a business code of ethics? dealings with interest, fraud, money Yes No Dont know other laundering, trade influence organisations Responsible political 58. Does your business code of ethics cover: (partners, Sexual harassment involvement avoid suppliers, Gratification behaviour that can erode the contractors, Employing relatives of Directors political process competitors etc.) Fair competition Running companies as personal enterprise Involvement in politics Promote SR (social Using official resources for personal activities responsibility) in sphere of Insider trading/abuse influence ethics in purchasing, distribution and contracting policies and 59. How do you assess the application of the business code of ethics? Good Fair Poor Excellent encourage others to do same

M, E, P

M, E

M, E

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Core subjects of CSR

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Target Respondent (M, E, P,C, B)**

Respect for property rights dont be involved in piracy 60. What is the level of compliance: Management: High Medium counterfeiting etc Medium Staff: High Partners/Suppliers: High Medium Dont know

Low Low Low

M,E

61. How do you ensure and measure compliance? Monitoring and reporting systems in place Encouraging whistle blowing Through staff evaluation Code is explained to stakeholders / partners Code is conspicuously displayed on notice boards Code is communicated to all stakeholders (Awareness creation) Others (specify)..

62. Are there sanctions/penalties for violating the business code of M ethics? Yes No Dont know 63. What is your level of compliance with regulatory guidelines? High Medium Low Dont know 64. What is your level of compliance with professional guidelines? Medium Low Dont know High Control over supply chains 65. Is there a code of ethics for your suppliers/distributors/marketers? Yes No Dont know M, E

M, E

M, E, P

66. Are your suppliers/distributors/marketers aware of your code of M, E, P ethics? Yes No Dont know M, E, P

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Core subjects of CSR

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Target Respondent (M, E, P,C, B)**

67. Do your suppliers/distributors/marketers comply with the code of ethics? M, E, P Yes No Dont know 68. What is the level of compliance? M, E, P High Medium Low Dont know 69. What are the sanctions for non-compliance? Blacklist Others 70. Are your products sold: In traffic? By the road side? On sidewalks? Not applicable 71. What are the rules guiding the location of your branded kiosks/parasols? Kiosks/parasols must be located ---metres from the road Kiosks/parasols must not be located on sidewalks Kiosks/parasols must be located in a conspicuous place Kiosks/parasols can be located indiscriminately Not applicable M, E Companys practice on Inducement and Gifts 72. Have you ever been asked for gratification in your official dealings? Yes No Dont know M, E 73. Have you had cause to gratify public and private sector officials in your official dealings? Never In exceptional cases If need be Yes 74. Under what conditions do you give gifts? When assistance is needed During Festive seasons M, E M, E, P

M, E, P

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Core subjects of CSR

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Target Respondent (M, E, P,C, B)**

During official visits During inspection of facilities Social events Never Others M, E 75. How do you handle demands for gifts/inducement? Ignore such demands Negotiate demand Give demanded gifts Report to appropriate authorities Others M, E 76. Which of these projects do you contribute to? Political Campaign financing Community development projects by politicians or their spouses State Security Trust Fund Others (specify) M, E 77. What is your practice on receipt of gifts by your staff? Can accept Never to accept Accept but declare it Accept but put in a general pool Accept but will be donated to less privileged None M, P, E 78. What is your practice on giving of gifts to clients? Do not give Give during Festive seasons Give during courtesy visits Give company branded items only Give but not more than a certain value None

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Core subjects of CSR

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Target Respondent (M, E, P,C, B)** M, E

79. Do you encourage whistle-blowing (exposure of fraud and abuse by an employee) by other staff? Yes No Dont know Relationship with regulatory agencies 80. Which of the following regulatory agencies do you interact with? NAFDAC CBN SEC NDIC FEPA SON FIRS NCAA SIRS NBC DPR CPC NCC (Copyright) NCC (Communications) LASEPA Others
(** list of names of acronyms under LEGEND)

M, E

M, E

81. What kind(s) of interaction was it? Litigation Warning Commendation Sanction Recognition Fine Temporary closure Supervisory Others (specify).

M, E

82. What is/are the reason(s) for the interactions? Breach of enabling laws Employee/employer issues Conflict with customers Good customer service Good quality product Others (specify)

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Core subjects of CSR

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Target Respondent (M, E, P,C, B)** M, E

83. If sanctioned, what action was taken to prevent reoccurrence? State if action is known:

Action not known 84. If commended, what action was taken to sustain performance? State if action is known: M, E

Action not known Consumer issues Offer of sustainable products and service as well as providing consumers with information on goods and services Fair marketing, information and contractual practices Protecting consumers health and safety Sustainable consumption Consumer service, support, and dispute resolution Consumer data protection and privacy Access to essential services Education and awareness Services 85. Are your customers informed of inherent charges on service(s) M, C rendered? Yes No Dont know Not applicable 86. Do you disclose the ingredients of your product on the pack? Yes No Dont know Not applicable M, C

87. Do you display products information, production and expiry dates M, C on the pack? Yes No Dont know Not applicable 88. Do you provide information on contraindications/side effects? No Dont know Not applicable Yes 89. Do you give information on disposal of products packages? Yes No Dont know Not applicable 90. Do you have a toll-free customer service line? Yes No Dont know Not applicable M, C

M, C

M, C

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Core subjects of CSR

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Adverts 91. Do billboards advertising your products/service pose a threat to: Traffic Residential/recreational facilities Other public places 92. Are messages in your advert Explicit Honest Misleading

Target Respondent (M, E, P,C, B)** M, C

M, C Socially useful M, C 93. Do your adverts include any socially beneficial messages on? Corruption Road use None HIV/AIDS Others (Specify) ----------------------------------------------------Community 94. Do you have an annual budget for CSR? No Dont know Yes 95. If yes, who operates the budget? MD CSR Dept. Board

Community involvement and development

Organisations involvement in the development of the communities in which they operate

Community involvement Social involvement Employment creation Technology development Wealth and income Education and culture Health Responsible investment

Others (specify) M

96. Do you use service providers to implement CSR projects? Yes No Dont know 97. Who monitors/evaluates implementation of CSR activities? MD CSR Dept. Consultants Board Others (specify) 98. Who considers and takes decision on the report from monitoring/evaluation activities? Board MD CSR Officer Others (specify)

99. Provide details of community development projects executed in the last financial year (Please attach relevant documents) M, B No Project Location Service provider Cost

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Core subjects of CSR

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Target Respondent (M, E, P,C, B)**

100. What are the criteria for determining your CSR projects? Proposals must fit into earlier identified modules/sectors Consider all proposals sent on individual merit Give priority to applications supported or sponsored by members of the board or management Give priority to projects that will advertise the company Give priority to projects to be located in host communities Others (specify) 101. What is/are your area(s) of focus regarding CSR and how long have you retained the focus?

M Area of Focus Education Sports Health Arts and culture Environment Others None 102. How does your company assess the needs of your beneficiaries? 103. Does your company assess the needs of beneficiaries prior to undertaking CSR project activities? Yes No Dont know 104. What is the process for evaluating CSR proposals? M M Number of years it has been focused

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Core subjects of CSR

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Target Respondent (M, E, P,C, B)** M

Proposal evaluated by a committee Proposal evaluated by CSR Dept. Proposal evaluated by MD Others 105. Who takes final decision on projects to be supported? CSR Dept. MD Board of Directors Others (specify) 106. Does your approval process for projects consider the following? No What other organisations are doing Yes Desire to create synergy with activities of other companies Desire to create synergy with what govt is doing Desire to help community meet MDGs Desire to help community meet NEEDS/SEEDS/LEEDS Desire to impress govt officials or community leaders Desire to ensure that activities of your company do not suffer disruption Desire to align with stakeholders assessment

107. Do you have measures in place to ensure sustainability? Yes No Dont know 108. What is the focus of your community projects? Employment generation Technology improvement/development Wealth creation Social/psychological well-being Health Education Others

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**LEGEND: M Management E Employee/Union Representative P Partners/Suppliers/Distributors B Beneficiaries C Consumers/Customers

NAFDAC National Agency for Food, Drug and Administration Control CBN Central Bank of Nigeria SEC Securities and Exchange Commission NDIC Nigeria Deposit and Insurance Corporation SON Standard Organisation of Nigeria FMOE Federal Ministry of Environment FIRS Federal Internal Revenue Service NCAA Nigeria Civil Aviation Authority SIRS State Internal Revenue Service NBC Nigeria Broadcasting Commission CPC Consumer Protection Council DPR Department of Petroleum Resources NCC (Copyright) Nigeria Copyrights Commission NCC (Communications) Nigeria Communication Commission

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