South Lanarkshire Council drives efficiencies with case management upgrade from Civica

Streamlined system standardises processes across the entire legal team

16th January 2012, London: South Lanarkshire Councils Legal Services has awarded Civica, a market leader in specialist systems and business process services that help organisations around the world to transform the way they work, a contract to improve case management, time recording and court bundling using a Civica Legal case management software platform. South Lanarkshire is one of many Scottish councils using Civica Legal. In terms of population it is the fifth largest council in Scotland by area and has over 15,000 employees. It covers an area 1,772 square kilometres in central and southern Scotland, almost 80 percent of which is agricultural. The councils Legal Services are continually seeking efficiencies in order to maintain and improve services as well as performance management and reporting. The Legal Services team had identified a business need for a modern case management recording system to meet the high service demands involved in processing over 200 cases per month in the core legal function. The legal departments new streamlined processes will provide staff with more efficient and accurate access to specific case data. Civica Legal enables the legal teams to deliver more productive case management, increase time recording and performance management as well as delivering a better level of customer focused services across the entire authority. Bill Loughrey, managing director, local government, Civica, commented: Its become clear that pressure to cut costs and lower overheads are here for the duration. Civicas work with South Lanarkshire to streamline processes and administration is an example of how legal departments can achieve cost reductions without compromising on service levels.

About Civica Group Ltd Civica (www.civica.co.uk) is a market leader in specialist systems and business process services that help organisations around the world to transform the way they work. Through experienced people who understand service delivery, the Group applies software, managed services and outsourcing to help customers streamline their activities. Civica supplies more than 2,000 organisations in the UK, Australia, New Zealand, Singapore, Canada and the USA, helping our customers to achieve a successful and more cost-efficient way of working.

Press contacts: Mark Walker/Lucy Houghton/Paul Crouch/Kris Towse Chameleon PR: Tel: 0207 680 5500 civica@chameleonpr.com