Solution overview

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HP Applications Management Solutions for SAP

Focus on innovation
Your applications are vital to achieving your business objectives, succeeding in the face of fast-paced change, and fueling growth that drives your success. However, the costs and complexity of maintaining your mission-critical SAP systems are escalating. Companies are facing more challenges than ever beforeleading to increased costs, more risk, and less productivity. Anytime, anywhere accessGlobalization and always-on requirements lead to higher applications management costs. Global implementationsWithout centralized standards and controls, large-scale implementations can result in multiple SAP system configurations. Complexity, risks, and costsMultivendor sourcing environments, poorly implemented service-oriented architecture, mobile devices, and the shift to offshore delivery contribute to the complexity of managing an SAP landscape. To address these challenges, you need a partner with proven experience in managing applications for some of the largest and most complex global companies and national governments around the world.

Comprehensive services
Todays marketplace requires security, performance, and consistency across your geographies and implementation sites. It also requires you to control costs and have your SAP systems fully integrated into complex applications environments. HP Applications Management Solutions for SAP delivers a fullservice approach that provides greater flexibility, cost savings, and a balance of performance, reliability, and risk management. We also ensure that your SAP software is optimized and its integrity maintained. This enables cost-effective upgrades and readiness for change and innovation. Using SAPs methods and tools within the HP Applications Management Framework, we provide the best possible solution to meet your business needs. Run SAP is a proven methodology to optimize the implementation and ongoing management of end-to-end operations.

Expertise that spans your footprint HP and SAP have been working together to provide enterprise solutions since 1990. We support more than 1.5 million SAP users in 54 countries and 9 languages. HP offers global applications implementations, management, support, and hosting services around the clock through more than 6,800 SAP professionals in 27 global SAP Competency Centers. HP is one of the largest global SAP Business Suite clients, deploying a single global template that serves more than 210,000 users. Our client dashboard shows that 97 percent of applications management clients rate their overall service as green or fully satisfied. HP servers run approximately 50 percent of all SAPbased installations.

Get best-in-class support

HP keeps applications up and running for businesses in every industry. Our infrastructure and global delivery expertise give you peace of mind that we will keep your business moving forward. Manage for performanceThe holistic HP applications management approachnow executed using SAPs Run SAP methodologydrives services, productivity, and cost decisions that match business priorities and operational requirements while lowering total cost of ownership. Global delivery modelHP offers the right mix of onshore, nearshore, and farshore resources, providing high-quality, lowcost services. Flexible service-level agreementsWe support your need for flexible, scalable, and predictable services by giving you the ability to adjust service. Robust industry knowledgeWe have more than 40 years of experience leveraging industry and technology skills to support hundreds of SAP clients. Services management and governance Our comprehensive metrics and performance reporting give you greater control and visibility into your applications.

Figure 1. HP offers comprehensive SAP Applications Management services

Feasibility studies Applications portfolio health check CMMI appraisal Project management Applications database management Validation & testing Documentation Service continuity planning Service continuity plan testing Service continuity plan execution and validation
Service continuity management Included services Supplemental services

Enterprise program management program governance Program management

Services management

Applications migration Applications transfer

Transition management

Organization transformation Applications functional support Access management Service restoration Environment maintenance Regulatory maintenance Processing support Performance analysis Performance improvement Minor upgrades

SAP Applications management services

Request fulllment

Supplier management

Multisupplier management

Availability management

Applications enhancements

Minor enhancements Major enhancements

Addressing your needs

Service excellence
Guaranteed service levels Best practices

Leading manufacturer extends SAP solution

A leading manufacturing company had grown from a traditional family business to an internationally recognized corporation. It needed to extend its existing SAP solutionalready managed by HPto three new companies. The project scope involved a one-to-one conversion of the process model as well as an upgrade to its current SAP environment, implementation of Unicode to support additional languages, and migration to a more powerful, flexible, and cost-efficient infrastructure. The new SAP environment went live in just nine months, on time and within budget. The smooth and seamless collaboration among the various teams proved critical to a successful completion. Today, an HP applications management team enhances the performance and reliability of this clients SAP investment through knowledgeable and responsive support, helping the company reduce risk, gain flexibility, and improve visibility into operations.

Service-based pricing
Predictable monthly costs Ongoing flexibility to modify service options

Global delivery
Global consistency Worldwide SAP service and support centers Tiered service packages

Security and business continuity

Real-time service and regulatory updates Compliant user access administration

SAP Analytics
Center of Excellence (CoE) AnalyticsIdentify how and where to improve your SAP operational governance for improved delivery Solution AnalyticsIdentify how and where to optimize your SAP environment in preparation for projects and upgrades Run SAPIdentify how and where to improve your SAP operations through our Run SAP program

About the Agility Alliance

The HP Agility Alliance is a unique coalition of market-leading technology and business services providers aligned to build and deliver seamlessly integrated enterprise-wide solutions. Together, our best-in-class, multisourcing approach offers the applications, business processes, and IT solutions you need to meet your requirements for growth, productivity, and innovation from a single business partner.

About SAP
SAP, an HP Agility Alliance partner, is the worlds leading provider of business software. More than 41,200 customers in more than 120 countries run SAP applicationsfrom distinct solutions addressing the needs of small and midsize enterprises to suite offerings for global organizations. Powered by the SAP NetWeaver platform to drive innovation and enable business change, SAP software helps enterprises of all sizes around the world improve customer relationships, enhance partner collaboration, and create efficiencies across their supply chains and business operations. SAP solution portfolios support the unique business processes of more than 25 industries, including high tech, retail, financial services, health care, and the public sector. With subsidiaries in more than 50 countries, the company is listed on several exchanges, including the Frankfurt stock exchange and NYSE under the symbol SAP. Additional information at www.sap.com.

About HP
HP, the worlds largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services, and IT infrastructure. More information about HP (NYSE: HPQ) is available at http://www.hp.com/.

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Copyright 2009-2010, 2012 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. 4AA2-8801ENW, Created August 2009; Updated May 2012, Rev. 3 Share with colleagues