CONTINUAL IMPROVEMENT

INVOLVEMENT OF PEOPLE

SYSTEMS APPROACH

LEADERSHIP
Work environment (6.4) Continual improvement (8.5.1) Internal audit (8.2.2) Employee motivation & empowerment (6.2.2.4) Competence, awareness and training (6.2. 2) Assignment of personnel (6.2.1) Internal communication (5.5.3) Responsibilities & authority (5.5.1) Quality Objectives (5.4.1) Quality Policy (5.3) Management commitment (5.1) QMS general requirements (4.1)

Internal audit (8.2.2) Measurement, analysis & improvement planning (8.1) Measurement and monitoring of processes (8.2.3) Provision of resources (6.1)

QMS Performance (5.6.1.1)

Multidisciplinary approach (7.3.1.1) Customer communication (7.2.3) Competence, awareness and training (6.2.2) Assignment of personnel (6.2.1)

Provision of resources (6.1) Management review (5.6) Quality manual (4.2.2) Management representative (5.5.2) QMS planning (5.4.2) Quality objectives (5.4.1) Quality policy (5.3) Documentation requirements (4.2)

Quality objectives (5.4.1) Quality policy (5.3)

Preventive action (8.5.3) Management commitment (5.1) Continual improvement (8.5.1) QMS General requirements (4.1)

Internal communication (5.5.3)

QMS General requirements (4.1)

Planning of realization Purchasing process QMS general requirements (4.1) QMS General Requirements (4.1) processes (7.1) (7.4.1) Engineering specifications (4.2.3.1) Process effciency (5.1.1) Design and development (7.3) Quality objectives (5.4.1) Control of records (4.2.4) Management commitment (5.1) Responsibility and authority (5.5.1) Purchasing (7.4) Management Competence, representative (5.5.2) awareness & training Quality manual (4.2.2) Production and service Customer focus (5.2) (6.2.2) Verification of purchased Control of documents (4.2.3) operations (7.5) product (7.4.3) Quality objectives (5.4.1) Measuring devices Measuring and monitoring of Customer communication (7.2.3) Supplier QMS development (7.6) processes (8.2.3) Provision of resources (6.1) (7.4.1.2) Management representative (5.5.2) Measurement systems Control plan (7.5.1.1) Competence, awareness & analysis (7.6.1) Measurement, analysis & Customer representative (5.5.2.1) training (6.2.2) Measurement and monitoring improvement planning (8.1) of products (8.2.4) Customer related processes (7.2) Infrastructure (6.3) Measurement of Continual improvement Nonconformity control (8.3) processes (8.2.3) Work environment (6.4) (8.5.1) Customer satisfaction (8.2.1) Corrective action (8.5.2) Measurement of Change control 7.1.4 Records retention Problem solving (8.5.2.1) product (8.2.4) Measurement, analysis & Continual improvement (8.5.1) (4.2.4.1) Preventive action (8.5.3) Analysis of data (8.4) improvement planning (8.1)

QUALITY

FACTUAL APPROACH

SUPPLIER RELATIONSHIPS

PROCESS APPROACH

CUSTOMER FOCUS

ISO/TS 16949:2002 CLAUSE ALIGNMENT WITH THE EIGHT QUALITY MANAGEMENT PRINCIPLES
FS025 Rev 1 February 21, 2003 Copyright Transition Support Ltd