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What is ITIL? The IT Infrastructure Library is a set of books comprising an IT service management Best Practices framework. It is an industry of products, services, and organizations. ITIL is Unique: consistent, comprehensive, non-proprietary was created by and for the British government, later expanded for use in all organizations. ITIL Gives a detailed description of important IT practices, with comprehensive checklists, tasks, procedures and responsibilities. And can be tailored to any IT organization. ITIL Objectives Create a set of comprehensive, consistent and coherent codes of Best Practice for quality IT service management, promoting business effectiveness in the use of IT. ITIL Encourage the private sector to develop services and products (training, consultancy and tools) that support ITIL. It provide an approach based on the best examples taken from practice. IT service providers use ITIL concepts and practices to: Increase satisfaction of customers / users with IT services Enhance communication with customers Achieve higher reliability in mission-critical systems and infrastructure Improve the cost/benefit of services Create a common sense among staff
Control Objectives for Information and Related Technology (COBIT) Sponsor: Information Systems Audit and Control Association and the IT Governance Institute What it is: An audit-oriented set of guidelines for IT processes, practices and controls. It is geared to risk reduction, focusing on integrity, reliability and security. Addresses four domains: 1. 2. 3. 4. Planning and organization Acquisition and implementation Delivery and support Monitoring
COBIT Has six maturity levels, similar to CMM's. Strengths: Good checklists for IT. COBIT enables IT to address risks not explicitly addressed by other frameworks and to pass audits. It can work well with other frameworks, especially ITIL. Limitations: Says what to do but not how to do it. It doesn't deal directly with software development or IT services. COBIT doesn't provide road map for continuous process improvement.
Acquire and Maintain Application Software Acquire and Maintain Technology Architecture Develop and Maintain Information Technology Procedures Install and Accredit Systems
Monitoring
COBIT Monitor the process Obtain Independent Assurance Provide for Independent Audit
ITIL