Some

Key Objec.ves
Appreciate the rapidly changing business environment and the challenges facing modern projects Developing appropriate strategies for successful project comple.on Awareness of wide range of tools and techniques in managing projects Use of methodologies and soLware systems in undertaking projects

Learning Outcomes
Evaluate the project management process Explain the skills required of a project manager Analyse the issues about selec.on & management of a successful project team Iden.fy the problems of rela.onships between team members, and recommend solu.ons Evaluate the rela.onships between the project manager, team members & stakeholders

Agenda
What is a project? Scope of project management Project manager Project team Project stakeholders

What is a Project?
A project is an undertaking that has a beginning and an end, and is carried out to meet established goals within cost, schedule and quality objec.ves [Haynes] Resources are the money, facili.es, supplies, services & people allocated to a project So, what s special about a project?

Projects v Opera.on
Opera.ons On-going Resources used full .me Mixture of many recurring tasks General goals and deadlines Follows organisa.ons or func.onal structure
Projects Dened beginning & end Resources allocated specically oLen shared One o Follows plan to clear goal Cross-organisa.on & cross- func.on

Challenges to Success
Project team eec.veness Expected problems Unexpected problems Sponsor pressure External Specialists Conic.ng expecta.ons

What is Project Management?

Combina.on of systems, techniques and people used to control and monitor the ac.vi.es undertaken within a project Coordinates the resources necessary for successful comple.on of a project

Project Manager
Characteris.cs & Du.es Responsibili.es of a Project Manager Skills Required of a Project Manager Leadership styles & Project Management

Characteris.cs of a Project Manager

Generalists holis.c perspec.ve Experienced many dierent environments technical & management experience Cross-func.on manager Facilitators

Project Management Responsibili.es

To management Ecient resource use Keep informed Eec.ve management Compliance with policies & ethics Customer orienta.on To project team Successful comple.on Resource availability & use Support team member changeover

Project Manager Du.es

Outline planning Detailed planning Teambuilding Communica.on Ac.vity co-ordina.on Monitoring & control Problem resolu.on Quality control

Project Management Skills

Project Big Picture perspec.ve Communicator - to team, managers & stakeholders Persuader Organiser appropriate methods & technologies Resource procurer & allocator Task delega.on Personal Listener Persuader Persistent Crea.ve Pa.ent Lateral thinker exible approach Posi.ve, but realis.c

Leadership Styles

Building a Project Team

Dierent Skills Experiences Backgrounds Costs Availability Workstyles Commitment

Managing a Project Team

Standard Issues Select members Create team Facilitate Team performance Communica.on Accountability Manage conict IS/IT Issues Rapid changing environment Technical skills cri.cal Sta mobility

Team Eec.veness
Standard Issues Communica.ons Purpose & role awareness Group inter-working Mutual support Crea.ve & innova.ve workstyle Able to resolve conicts Goal orienta.on Energe.c & exible Manager s Role Team selec.on Goal focus Pre-emp.ve problem solving Monitor progress Remedial ac.on Resolve conicts Manage change

Managing Conict
Conict is inevitable Resolu.on framework required Open team culture Goal focus Use for psychological eect Forces issues Crea.ve posi.ve tensions

Conict Techniques
Nego.a.on Goal orienta.on Problem focus Clear problem iden.ca.on Iden.fy ALL op.ons Stress posi.ve outcomes Resolu.on Agree courses of ac.on Nego.ate Compromise (win-win) Monitor progress Address dierences, but stress posi.ves Ensure decision

Project Stakeholders

Managing Stakeholder Disputes

Risk Management Sources of risk Probability of risk Extent of risk control Consequences of risk Extent of control of consequences Con.ngency planning Avoidance Reduc.on Transference Absorp.on

Risk Assessment Matrix

Dispute Resolu.on