Tiltproof Incorporated

Payment Processor Reconciliation for MyWebATM

Document No. Effective Date Revision Date Approval

5.10.8 11/01/2007 GN

1.0 Purpose:

This document establishes how to handle payment processor reconciliation for MyWebATM.

2.0 Persons Affected:

1) Cashier Team Leads 2) Supervisors

3.0 Forms, Checklists, Flowchart: 4.0 Policy:

1) Printable version: \\tpfs1nw\workflow$\HANDBOOK-CASHIER TL AND ABOVE\Print Versions\Cashier TL and Above Handbook\5.10.8 MyWebATM.doc

A) Contact Information 1) The merchant account for deposits is <https://ipaymentgateway.net/cgibin/ipgm.cgi>. 2) The merchant account for withdrawals is <https://www.ebsg.net/IAPManager/XIPAdmin>. 3) Charles Godfrey-Thomas, the Operations Manager, can be reached at 1 818 442 6035. 4) Send reversal requests and all inquiries to <charles@opusfinancials.com> from the <Operations@fulltiltpoker.com> email address. BCC: <scsr@tiltproof.ca> on reversal and inquiry requests.

Include David Quach <dquach@tiltware.com> on all important payment processor related emails (i.e. processor policy inquiries, replenishment requests). 5) MyWebATMs fax number is 1 818 442 6036.

1)

Do not contact tech for anything other than technical support. Tech Support does not have access to financial information.

Tiltproof Incorporated

5.0 Procedure:

A) Deposit Transaction Search 1) Go to <https://ipaymentgateway.net/cgi-bin/ipgm.cgi>. 2) Login with the User ID and Password. 3) Select REPORTS. 4) Select CREDIT CARD. 5) Enter the transfer ix used in WAT in the Reference box. If spaces are pasted in before the transfer ix the end of the transfer ix may be abbreviated in the reference box and will need to be re-entered. 6) If the transaction is older than 24 hours it will be necessary to enter the exact date of the transaction. If the transaction is from the last 24 hours the transaction date may be left blank. To see a list of transactions for a specific date, enter the date needed and leave the reference field blank. Again, the date field may be left blank to see a list of transactions for the last 24 hours. 7) Select Create. 8) Do not click on the Trans ID for any transaction listed on the Credit Card Transactions Report as this will charge the player for a second transaction.

B) ProcessingFailed Deposits 1) Open the Deposit queue in WAT. 2) Check the status of the transaction on the merchant account a) Successful: Enter the MyWebATM Tran ID as Auth Code 1. Leave Auth Code 2 blank. Notate MWA DEP: Approved by processor. Select Accept Deposit. b) Declined: Fail the transaction in WAT. Notate MWA DEP: Declined by processor. c) Not Found on MyWebATM Site: Fail the transaction in WAT. Notate MWA DEP: not found on processor site.

C) Withdrawal Transaction Search 1) Login with User ID and Password. 2) Place cursor over Reports. 3) Select Transactions on drop-down menu. 4) Enter appropriate date range. 5) Select Show. 6) Select Search.

Tiltproof Incorporated

Withdrawals will be listed by date/time card number and amount.

D) ProcessingFailed Withdrawals 1) Look up the withdrawal on the MyWebATM merchant account. 2) If the transaction is found: a) Enter the word MyWebATM in the authcode box in WAT. b) Select Accept Transaction. 3) If the transaction is not found, fail the transaction in WAT: a) Select the Decline tab. b) Select a Reason Code. Presently there is only Other. Enter the Transaction Note: WD declined not found on merchant site. d) Select Decline Withdrawal. 4) If the withdrawal failed, another one must be initiated manually. 5) Email the player wd.manual from Kana to let them know there was an error in their first transaction and we have resubmitted it. E) Manual Withdrawals 1) Find the player in WAT. 2) Select W/D from the Player Shortcuts section. c)

3) Enter the amount of the withdrawal. 4) Select a Reason Code. Presently there is only Other. 5) In the Note box explain why the withdrawal request is being manually initiated. 6) Double check the amount entered and the player ID. 7) Select Submit.

Tiltproof Incorporated F) Technical Emergency 1) If you have a technical emergency, call 818 442 6000, prompt 4. 2) Leave a detailed message including: Your name. Your company name. A call back number. A detailed explanation of the issue. 3) DO NOT hang up after you leave a message. Press #, 1, 1, to mark the message urgent. Then hang up. Someone will return your call within minutes. 4) Alternately, you can send a short message, without attachments, to 8054054968@cingularme.com.

6.0 Definitions:

7.0 Revision History: