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regISter by January 11 to SaVe

Advance Program

For more information, visit www.ena.org.

Dear Health Care Professional,


We would personally like to invite you to attend the ENA Leadership Conference 2012 in New Orleans, February 22-26. You will strengthen your leadership skills and empower your career, your practice and your staff with all this conference has to offer: LEADERSHIP CONFERENCE 2012 PLANNING COMMITTEE Chairperson Linda Arapian MSN, RN, CEN, CPEN, EMT-B Onsite Liaison Alicia Dean MSN, RN, APRN, CNS Members Patricia L. Clutter MEd, RN, CEN, FAEN Melan J. Marsh BSN, RN, CEN Jeff A. Solheim MSN, RN-BC, CEN, CFRN, FAEN Mary Alice Vanhoy MSN, RN, CEN, CPEN, NREMT-P Board Liaison Gail Lenehan EdD, MSN, RN, FAEN, FAAN Gain the knowledge you need by attending educational sessions in six different focus areas and poster sessions. Earn up to 17 contact hours with additional contact hours for presessions. Learn the facts you need with Power Hours where two related content topics are put into one information packed hour. Become inspired with acclaimed feature speakers: James C. Carville and Mary J. Matlin who will offer their unique experience and provide candid and provocative conversation from both sides of the political aisle; LeAnn Thieman will help you learn how to balance your life, live your priorities and make a difference in the world; Laura Schwartz, President Clintons former Director of White House Events, tells you how to use the networking power of every social event. Reconnect with friends and colleagues and make valuable new contacts at the numerous networking events such as: Welcome to New Orleans Party, ENA Foundation Exclusive Event, ENA Town Hall Meeting, ENA Candidates Election Forum, and more. Learn about the latest products and services in the exhibit hall. Take advantage of this unique opportunity to Illuminate and Empower your practice. You will come home with new knowledge you can immediately implement and share with your facility. This advance program provides you a glimpse of the many opportunities waiting for you. We hope these pages will inspire you and you will plan to join us at ENA Leadership Conference in New Orleans.

Gail Lenehan
EdD, MSN, RN, FAEN, FAAN 2012 ENA President

Linda Arapian
MSN, RN, CEN, CPEN, EMT-B ENA Leadership Conference 2012 Planning Committee Chairperson

LEADERSHIP CONFERENCE 2012: ILLUMINATE & EMPOWER


Emergency nurses have the power to make a difference within their departments, hospitals and their communities. Illuminate provides a beacon of light with new information and skills. Empower gives a nurse the support, strength and knowledge to move forward within his or her practice. Illuminate and Empower offers attendees new knowledge and skills that will help them advance their practice and unite as ONE voice for emergency nursing.

Schedule at-a-glance
Wednesday, February 22
2 6 p.m. 4 7 p.m. 7 8:30 p.m. ENA Board of Directors Meeting Registration, Cyber Caf, Marketplace Express and ENA Foundation FUN-raising State and Chapter Leaders Networking Reception

IMPORTANT DATES TO REMEMBER


Registration Opens .................................................Mid-October Early Bird Registration Closes.........................January 11, 2012 ENA Board of Directors Meeting................... February 22, 2012 State and Chapter Leaders Conference ....... February 23, 2012 Presessions ...................................................... February 23, 2012 Educational Sessions.............................. February 24 26, 2012

Thursday, February 23
7 a.m. 6 p.m. Registration, Cyber Caf, Marketplace Express and ENA Foundation FUN-raising 7:30 a.m. 4:15 p.m. State and Chapter Leaders Conference 8 a.m. 5 p.m. Presession* 1 4 p.m. Presession* 7 10:30 p.m. Welcome to New Orleans Party

Saturday, February 25
7:30 7:55 a.m. Continental Breakfast 7:30 a.m. 6:15 p.m. Registration, Cyber Caf, Marketplace Express, ENA Foundation FUN-raising and Poster Sessions 8 9:15 a.m. General Session 9:15 a.m. 1:45 p.m. Exhibit Hall and ENA Discovery Pavilion 10:30 11:30 a.m. Power Hour Sessions 11:30 a.m. 1 p.m. ENA Candidates Election Forum 11:30 a.m. 1 p.m. Box Lunch in the Exhibit Hall 1 1:45 p.m. ENA Town Hall Meeting 1:15 2:30 p.m. Concurrent Sessions 2:45 4 p.m. Concurrent Sessions 4:15 5:30 p.m. Concurrent Sessions

Friday, February 24
7:30 7:55 a.m. 7:30 a.m. 6 p.m. Continental Breakfast Registration, Cyber Caf, Marketplace Express, ENA Foundation FUN-raising and Poster Sessions 8 9:30 a.m. Opening Session 9:30 a.m. 1:30 p.m. Exhibit Hall and ENA Discovery Pavilion 10:30 11:45 a.m. Concurrent Sessions 11:30 a.m. 1 p.m. Box Lunch in the Exhibit Hall 1:45 3 p.m. Concurrent Sessions 3:15 4:30 p.m. Concurrent Sessions 4:45 6 p.m. Concurrent Sessions 7 10 p.m. Masked on the Mighty Miss An ENA Foundation Exclusive Event*

Sunday, February 26
7:30 7:55 a.m. Continental Breakfast 7:30 a.m. 12:45 p.m. Registration, Cyber Caf, Marketplace Express and ENA Foundation FUN-raising 8 9:30 a.m. General Session 9:45 11 a.m. Concurrent Sessions 11:15 a.m. 12:30 p.m. Concurrent Sessions

Scan this QR code with your mobile device to see the most current schedule at-a-glance.

*Additional fee required, limited capacity.

SaVe the date

2012 ENA Annual Conference: San Diego September 1115, 2012 Leadership Conference 2013: Fort Lauderdale, FL February 27March 3, 2013
For the most up-to-date IllumInate & empower information, visit www.ena.org. 3

FocuS grId
F R I D AY, F E B R UA R Y 24 8 9:30 a.m. 10:30 11:45 a.m. 1:45 3 p.m.

EDUCATION

MANAGEMENT

PERSONNEL

M&M: Its Not Just Candy The Role of the Clinical Nurse Specialist in the Emergency Department: Misunderstood and Underutilized

The Scorecard Its a Balancing Act Conducting Research for Practice and Quality Improvement

Whats Going on in Your Emergency Department, and How You Can Finally Fix It A Just Culture Making Right Out of Wrong

3:15 4:30 p.m.

Improving Trauma Care Through Video Review

Recovery in the Emergency Department: Who You Are When No Ones Looking Chronic Pain Management Program in the Emergency Department

Positive Attitudes; Positive Outcomes Get on the Bus, Gus! No Time to Care: Improving Patient Satisfaction in 60 Seconds or Less Next Stop Is for You: Helping Those Staff Who Need to Get Off the Bus

4:45 6 p.m.

From Blueprint to Blooms and Beyond: Constructing Multiple Choice Questions for Nursing Education Puttin the Mojo Back in Your Presentation

Morale and Its Operational Impact Two Years Into Reform Lets Take a Look

S AT U R D AY, F E B R UA R Y 25 8 9:15 a.m. 10:30 11:30 a.m. POWER HOUR 1 The Doctorate of Nursing Practice (DNP): Is It Right for Me? AND Hi, Im Dr. Wolf, and Ill Be Your Nurse Today: Practice and Research Benefits of a PhD POWER HOUR 2 How to Eat an Elephant: Project Management for Educators AND Starting an Ultrasoundguided IV Program in the Emergency Department POWER HOUR 3 What Every CEO Wants From Nurse Leadership AND Shared Success: A Teaching Project to Improve Shared Governance 1:15 2:30 p.m. Simulation: What Your Leaders Need to Know! If Disney Ran Your Emergency Department: 9 Things You Would Do Differently If Disney Ran Your Emergency Department: 9 Things You Would Do Differently High Emergency Department Utilization: Its Not Good I Know Your Name Understanding and Recognizing Workplace Substance Abuse Empower Staff to Be Their Own Change Agent by Developing a Task Force Team Understanding and Recognizing Workplace Substance Abuse Empower Staff to Be Their Own Change Agent by Developing a Task Force Team Managing Your Whine List Skillfully POWER HOUR 4 Learning Styles and Generational Differences AND Generational Differences in Communication

2:45 4 p.m.

Simulation: What Your Leaders Need to Know!

4:15 5:30 p.m.

CSI: Emergency Department Style A Unique Approach to Annual Skills Pull That Patient Out of the River Styx!: Engaging Students in Mock Codes to Increase Competency and Confidence

S U N D AY, F E B R UA R Y 26 8 9:30 a.m. 9:45 11 a.m. Patient Navigation Through the Emergency Department Essential Nurse Leadership Skills: What Your CEO Wants! 11:15 a.m. 12:30 p.m. Cultivating Leaders Facilitating Nurse Manager Skills in Shared Governance Three Rs for a Great Emergency Department: Recruitment, Retention and Recognition of Emergency Nurses

For the most up-to-date IllumInate & empower information, visit www.ena.org.

PROFESSIONAL DEVELOPMENT
Opening Session: Alls Fair in Love, War and Running for President Black Diamond Leadership: Lessons From the Slopes So You Think You Can Speak: Open Mic at ENA Session I The Marriage of Nursing and Medical Leadership in the Emergency Department: Do You Need Counseling? So You Think You Can Speak: Open Mic at ENA Session II You Want Owners, Not Renters Tactical Ways to Engage Your Staff and Medical Staff Inspired Nurse

QUALITY

SAFETY

Regulatory Mythbusting Electronic Nursing Documentation: Stretcherside Challenges

Be a Nurse, Not a Victim: Implementation of a Violence Prevention and Mitigation Program Moving Forward After Tragedy: Implementing an Evidence-based Pediatric Sepsis Screening Tool Shots Fired Tragedy in the Emergency Department and the Lessons Learned Capacity and Queuing: Tackling Overcrowding by Engineering Outcomes

Partnering With Parents in the Emergency Department

Workplace Violence: Case Studies on Implementing Felony Legislation

General Session: Balancing Life in Your War Zones POWER HOUR 5 Career Choices in Nursing Burnout Is Not an Option AND Would You Like Fries With That? Customer Service Lessons Learned From the Food Service Industry POWER HOUR 6 Surviving the Deluge AND Evidence-based Disaster Planning POWER HOUR 7 True Advocacy at Work Passage of HB 1690 AND Creating Peace in the Workplace POWER HOUR 8 Fractured Careers and Bottom Lines: A Toolkit for Injury Prevention

Eat That Cookie: Make Workplace Positivity Pay Off for Individuals, Teams and Organizations Eat That Cookie: Make Workplace Positivity Pay Off for Individuals, Teams and Organizations Did You Hear What I Heard? Organizational Rumors

Code Team Restructure and Innovations Patient Flow Collaborative Support From the Top Down Code Team Restructure and Innovations Patient Flow Collaborative Support From the Top Down Time Critical Diagnosis: Show-me the Way to Go

Fronts of a Perfect Storm: A Fatal Medication Error in the Emergency Department

Fronts of a Perfect Storm: A Fatal Medication Error in the Emergency Department

Building a Stronger Framework: Emergency Department and Psychiatric Renovation for Better Patient Care

General Session: Eat, Drink and Succeed! Climb Your Way to the Top Using the Networking Power of Social Events Inviting Innovation Code Help: One Busy Community Hospitals Response to Extreme Emergency Department Crowding Law and Order Paramedics Are From Mars and Nurses Are From Venus Bridging the Gap Between the Two

Standardized Procedures: Empowering Nurses, Improving Quality and Efficiency in the Emergency Department

FOCUS AREA KEY


Education Mgmt Personnel Prof Dev Quality Safety Power Hour Daily Events

State and chapter leaderS conFerence


Wednesday, February 22
7 8:30 p.m.
State and Chapter Leaders Networking Reception to be held at the Hotel Monteleone, ENAs headquarter hotel.
ENA state and chapter leaders attending the State and Chapter Leaders Conference are invited for an evening of networking and the opportunity to meet with 2012 ENA President, Gail Lenehan, EdD, MSN, RN, FAEN, FAAN. Hors doeuvres and beverages will be served.

Thursday, February 23
7:30 a.m. 4:15 p.m.
State and Chapter Leaders Conference to be held at the New Orleans Convention Center.
ENA invites 2012 state council and chapter presidents, presidents-elect, secretaries, treasurers, board members, chairpersons and all other leaders to participate in the conference. The conference will be held at the New Orleans Convention Center, immediately preceding the ENA Leadership Conference 2012. As state and chapter leaders, many of you are juggling a large number of tasks and obligations to meet the needs of your family, profession and commitment to ENA. As your national association, ENA wants to provide you with the information and leadership skills you need to manage your state or chapter and take it to new heights. Join your fellow leaders in New Orleans. Outstanding learning and networking opportunities await you! The State Council Achievement Awards will be presented at the ENA Leadership Conference 2012.

courSe InFormatIon
CONTACT HOURS
You will receive contact hours for each course you attend. Based on the Board of Certification for Emergency Nursing (BCEN) criteria for categorization of continuing education, offerings may be applied toward CEN, CFRN and CTRN renewal. You may earn more than 17 contact hours (based on a 60-minute credit hour) at ENA Leadership Conference 2012 and additional contact hours by attending the presessions. The number of contact hours you can earn is noted next to each course title.

COURSE TICKETS AND CLASSROOM SEATING


Tickets are not required for every course. Tickets are distributed only for courses with restricted participation and/or an additional fee, such as presessions. All other courses are available on a first-come, first-served basis, so please arrive early if a certain course interests you.

POWER HOUR SESSIONS


A Power Hour session consists of two related topics presented in a concise, 30-minute format to form one information packed hour with the must-knows that are most important to you. Each session is worth 1.0 contact hour. These sessions are marked for ease of identification. Attendees cannot move from one session to another.

ACCREDITATION
The Emergency Nurses Association is accredited as a provider of continuing nursing education by the American Nurses Credentialing Centers Commission on Accreditation. ENAs standards meet most of the required criteria for most State Boards of Nursing. California Statement (per California Regulations 1459.1). ENA is approved by the California Board of Registered Nursing, Provider Number CEP 2322 (California Continuing Education Provider #CEP2322). Note to attendees residing in Washington, D.C. and Florida: The system used to track continuing education in Washington, D.C., and the state of Florida will not accept contact hours for offerings that are less than 50 minutes (.84 contact hours).

COURSE CONTENT
ENA strives to provide educational opportunities that reflect various aspects and opinions to help nurses make informed decisions about pertinent issues affecting emergency nursing. Comments, opinions and/or recommendations expressed by the faculty in ENA programs or by authors of printed and/or visual materials distributed as part of ENA programs are not necessarily reviewed by or endorsed by the association. In the event of unforeseen circumstances, there may be changes in faculty and program content.

POSTER SESSIONS: RESEARCH AND EVIDENCE-BASED PRESENTATIONS


Research and evidence-based practice posters are on display during ENA Leadership Conference. Take advantage of this opportunity to review current studies on relevant emergency nursing topics. The researchers will be present to discuss their studies at specified times. Viewing the poster session earns participants 2.0 contact hours.

SUCCESSFUL COMPLETION
To successfully complete the educational requirements of the ENA Leadership Conference you will be required to provide course evaluation information when you record your contact hours at the Cyber Caf. After each selection is made among the educational offerings, you will be asked a short series of questions regarding the faculty presentation and the success of the course. Upon completion of the evaluation questions, your contact hours for that course selection are then recorded in your electronic file.

For the most up-to-date IllumInate & empower information, visit www.ena.org.

wedneSday, February 22
2 6 p.m.
ENA Board of Directors Meeting
All ENA members welcome.

Marketplace Express

4 7 p.m.
Registration
First things first! Visit registration to check-in, pick up your bag, badge and holder, tickets and ribbons, make a payment or just ask a question.

Stop by Marketplace Express, ENAs specialty bookstore, for the most up-to-date educational products and ENAbranded merchandise. Didnt bring a big enough suitcase? Shipping services are available.

ENA Foundation FUN-raising


Drop by the ENA Foundation booth to see what new and exciting FUN-raising opportunities are available.

Cyber Caf
The Cyber Caf is a self-serve computerized system area available to all attendees. It allows you to access your personal or work e-mail and record the educational sessions you attend and then print out completed certification onsite.

thurSday, February 23
7 a.m. 6 p.m.
Registration, Cyber Caf, Marketplace Express and ENA Foundation FUN-raising

8 a.m. 5 p.m. PRESESSIONS


Key Concepts in Emergency Department Management: Current Challenges
6.5 contact hours
Presession

Linda Laskowski-Jones, MS, RN, ACNS-BC, CEN, FAWM Freda Lyon, MHA, BSN, RN, NE-BC Kirsten Johnson Moore, MSN, RN, PHRN Carl E. Ray, BSN, RN-BC, FAEN Je Strickler, MA, BSN, RN, CEN, CFRN, NE-BC, EMT-P Barbara A. Weintraub, MPH, MSN, RN, APN, CEN, CPEN, FAEN $130 member/$235 nonmember; preregistration required; limited capacity. What is your emergency departments burning question? This presession hopes to help you to have that question answered by leaders in the field of emergency department management. This full-day session utilizes ENA Key Concepts in Emergency Department Management faculty to assist all levels of leaders (managers, directors, educators and charge nurses) to address the challenges currently faced by emergency departments. This interactive session will utilize a case study approach to discuss current recommendations and best practices. Key areas addressed include strategies for enhancing capacity management, improving teamwork and building consensus and addressing safety and security considerations. 8 For the most up-to-date IllumInate & empower information, go to www.ena.org.

thurSday, February 23
1 4 p.m.
Why Wont They Behave?
3.0 contact hours Norma Conley, BA $95 member/$155 nonmember; preregistration required; limited capacity. Every workplace involves conflict, and excessive conflict creates morale problems, decreases collaboration, impedes teamwork, increases absenteeism and negatively affects productivity and profitability. Guided by a human resources expert with more than 25 years of experience in personnel management working for national and Fortune 500 firms, learn the true cost of conflict and your own issues of employment productivity, improving quality standards and implementing effective management strategies. Attendees will complete a Hot Button Exercise in which they answer a series of questions designed to identify personality behaviors that create conflict for them individually. Learn who hits all of your Hot Buttons and what to do about it. Walk away with some specific strategies. Learn how to be cool and stay that way!
Presession

7 10:30 p.m.
Welcome to New Orleans Party
Fee: None, preregistration required In the Carnival Capital of the World, year-round celebrations are the norm. New Orleans loves a parade and what better way to get to Generations Hall for the opening reception than by a police-escorted parade complete with marching band, costumed walkers, Mardi Gras revelers and of course, lots of beads! ENA attendees will gather in their hotel lobbies at the Monteleone and Astor Crowne Plaza Hotels at 7 p.m. for the march to Generations Hall. The highly energetic band Mojeaux will entertain attendees throughout the evening. The party also features great food stations with local favorites including jambalaya, seafood gumbo, po-boys, oyster patties and, of course, New Orleansstyle bread pudding.

FrIday, February 24
7:30 7:55 a.m.
Continental Breakfast

8 9:30 a.m.
Opening Session: Alls Fair in Love, War and Running for President
1.0 contact hour
Prof Dev

7:30 a.m. 6 p.m.


Registration, Cyber Caf, Marketplace Express, ENA Foundation FUN-raising and Poster Sessions

James C. Carville, Jr. Mary J. Matalin Co-authors of the national best seller Alls Fair: Love, War, and Running for President, Matalin and Carville are key players on the national political stage. These New Orleans residents each have over 30 years of experience in politics and have individually worked for Presidents Ronald Reagan, George H.W. Bush, Bill Clinton and George W. Bush. Their unique experiences provide a stimulating, candid and provocative conversation from both sides of the political aisle. These two will candidly share their views on the turbulent political landscape and how it will affect health care in the coming years. Attendees will be invited to pose their own questions in a brief concluding Q & A session.

FOCUS AREA KEY


Education Mgmt Personnel Prof Dev Quality Safety Power Hour Daily Events

FrIday, February 24
9:30 a.m. 1:30 p.m.
Exhibit Hall
The exhibit hall offers an exceptional opportunity for you to meet with more than 100 leading suppliers of products and services for every type of emergency care environment.

Whats Going on in Your Emergency Department, and How You Can Finally Fix It
1.25 contact hours Lisa A. Wolf, PhD, MS, RN, CEN Problems with clinical decision making can be the result of deficits in individual nurses knowledge base or critical application skills. It can also be a result of a hostile environment, poor nurse-physician communication or poor teamwork skills. Regardless of cause, poor decision making leads to poor patient outcomes. Discover a framework that will allow managers and educators to assess the underlying causes of poor decision making and target remediation efforts appropriately to promote safe practice and safe care.
Personnel

ENA Discovery Pavilion


Continue to make the most of your conference experience with this new opportunity to learn about the latest projects and initiatives at ENA. Discover new resources that are available for you during brief 5 10 minute presentations throughout Exhibit Hall hours. In addition you can meet and speak individually with ENA representatives and try out some of these new resources. Make the Discovery Pavilion one of your destinations when visiting the Exhibit Hall.

Black Diamond Leadership: Lessons From the Slopes


1.25 contact hours
Prof Dev

10:30 11:45 a.m. CONCURRENT SESSIONS


M&M: Its Not Just Candy
1.25 contact hours Lisa L. Gilmore, MSN/Ed, RN, CEN, CPEN In the medical community, M&M stands for morbidity and mortality, and M&Ms are the way physicians review adverse events in order to learn, modify behavior and prevent future errors. Often, nursing is not a part of this process. However, nursing M&Ms can provide an excellent way to deliver education (and ensure quality care) to the bedside nurse. This session will provide a recipe for implementation of nursing M&Ms at your facility, ensuring the chocolate melts in your mouth, not on your hands!
Education

Linda Laskowski-Jones, MS, RN, ACNS-BC, CEN, FAWM Using the setting of a ski slope as a jumping off point for a discussion on leadership strategies, participants will learn tips for safely navigating through expert management terrain. The thrills, risks and challenges inherent in skiing will be used as a framework for guiding leadership decisions. The presenters own experience as a long-term member of the National Ski Patrol and as an emergency nurse leader will be blended in a way that illustrates how knowledge and skills gained in recreational pursuits can complement leadership development.

Regulatory Mythbusting
1.25 contact hours Jean A. Proehl, MN, RN, CEN, CPEN, FAEN A myriad of regulatory requirements impact emergency nursing practice, but myths and misinformation abound. Many processes and policies are followed because they say we have to, but are we over-complying based on hearsay? What do they really say about medication reconciliation, medical screening exams, protected information, restraint documentation, billing and documentation requirements, nutritional screening, ambulance restocking, clinical protocols, collection of financial information and more? In addition to addressing these specific issues, strategies for dispelling other myths and misinformation will be discussed.
Quality

The Scorecard Its a Balancing Act


1.25 contact hours
Mgmt

Rhonda M. Morgan, DNP, MSN, RN, CEN, CNRN, CCNS, APN Emergency department leaders often struggle in how to leverage resources and effect change to align with the organizational strategy. Like pilots need an instrument panel, the balanced scorecard serves as both monitor and benchmark for emergency department leaders. This session discusses the theoretical basis of the balanced scorecard as a business model, outlines the essential elements of a balanced scorecard as they pertain to emergency department operation and reveals the scorecard as a valuable tool for emergency department leaders.

10

For the most up-to-date IllumInate & empower information, visit www.ena.org.

Be a Nurse, Not a Victim: Implementation of a Violence Prevention and Mitigation Program


1.25 contact hours Tonya Barlow, MSN, RN, CNS-BC, CEN, CPEN Belinda Shaw, MSN, RN, CEN, NE-BC Violence and emergency departments are synonymous. This was the troubling take home message from the ENA General Assembly in 2005. Following that meeting, ENA began to promote a nonviolent environment for emergency nurses, staff and patients. In 2009, Porter Adventist Hospitals emergency department decided to take a proactive stance to prevent violence from occurring in their environment and mitigate it as quickly and safely as possible if it did occur. In this presentation, follow Porter Adventists path to make this change in culture. Learn how to change your emergency department into an environment where violence is an exception, not the rule one where you can be a nurse and not a victim.
Safety

Conducting Research for Practice and Quality Improvement


1.25 contact hours Rosemarie Suhayda, PhD, APRN-BC Rebekah Hamilton, PhD, RN Learn how to collect, analyze and disseminate data to help you make better informed decisions regarding practice and quality improvement in your emergency department. User-friendly research methods will be presented, as well as strategies for writing reports and abstracts for journals and national meetings.
Mgmt

11:30 a.m. 1 p.m.


Box Lunch in the Exhibit Hall
Use your ticket and grab lunch in the exhibit hall. Meet exhibitors to learn about the latest in emergency health care products and services.

1:45 3 p.m. CONCURRENT SESSIONS


The Role of the Clinical Nurse Specialist in the Emergency Department: Misunderstood and Underutilized
1.25 contact hours Janet E. Abbott Eckhart, EdD, MSN, RN Erin A. Eckhart, MSN, RN, CCRN The clinical nurse specialist (CNS) is often misunderstood and underutilized in the emergency department. A CNS can offer greater efficiency, effectiveness, enhanced patient safety, improved patient outcomes, staff satisfaction and system advocacy as well as a great return on your investment. Several case studies will be presented in adult and pediatric settings demonstrating efficient CNS utilization and how your department will benefit with a CNS on staff.
Education

A Just Culture Making Right Out of Wrong


1.25 contact hours
Personnel

Rhonda M. Morgan, DNP, MSN, RN, CEN, CNRN, CCNS, APN By understanding that error, particularly human error, is inevitable but preventable, patient safety efforts have focused on improving systems and creating fail-safe processes that intercept errors as opposed to hiding and blame. This session examines the essential tenets of a just culture, with discussion of requisite organizational duties and individual values that promote such a culture. Explicit levels of behavior, as well as facilitation techniques for each, are investigated, along with conditions that promote a just culture.

FOCUS AREA KEY


Education Mgmt Personnel Prof Dev Quality Safety Power Hour Daily Events

11

FrIday, February 24
1:45 3 p.m. continued
So You Think You Can Speak: Open Mic at ENA Session I
1.25 contact hours Nicki Gilboy, MS, RN, CEN, FAEN Lisa A. Wolf, PhD, MS, RN, CEN Faye P. Everson, RN Have you ever thought I could do that after seeing your colleagues speak during an ENA conference, yet still never took the steps to make it happen? In this two-part course, individuals interested in being mentored as a speaker are invited to submit a short video for a chance to be selected as one of the finalists in this American Idol inspired competition. In a classroom setting, a panel of accomplished and expert faculty will instruct selected contestants as well as audience participants in the dos and donts of presenting. During both sessions the audience will assist the experts in selecting a winner for a chance to speak at ENA Leadership Conference 2013. Session II immediately follows from 3:15 4:30 p.m. Visit the Current Calls and Opportunities section at www.ena.org for instructions on how to send in your video clips now!
Prof Dev

Electronic Nursing Documentation: Stretcherside Challenges


1.25 contact hours Jean A. Proehl, MN, RN, CEN, CPEN, FAEN Electronic nursing documentation is fast becoming a reality in emergency departments around the world. While there are many advantages, there are also challenges and pitfalls and even the best systems are subject to end-user errors. This vendor-neutral presentation will address unintended consequences and pitfalls that may surface after the go-live of an emergency nursing documentation system along with tips on preventing and managing them in the real world of emergency nursing.
Quality

Moving Forward After Tragedy: Implementing an Evidence-based Pediatric Sepsis Screening Tool
1.25 contact hours Aaron B. Wol, BSN, RN, CEN The challenge of identifying pediatric sepsis at triage is compounded by emergency department crowding. Fortunately the clinical consensus on diagnosing and treating this population has been published. Explore the development and implementation of a pediatric sepsis screening tool in the context of a nationally publicized clinical outcome.
Safety

The Marriage of Nursing and Medical Leadership in the Emergency Department: Do You Need Counseling?
1.25 contact hours Bonnie Carl, MBA, RN Jay A. Kaplan, MD, FACEP The relationship between the nurse director and medical director is crucial to the effective functioning of the department. It is like a marriage, and while disagreements will arise, presenting a united front to staff is very important. By role-modeling collaborative practice, emergency department leadership creates a blueprint for success. This session focuses on specific methods to build and maintain teamwork between nursing and medical leadership and on developing a common language between all members of the health care team.
Prof Dev

Shots Fired Tragedy in the Emergency Department and the Lessons Learned
1.25 contact hours Charles Kunkle, MSN, RN, CEN, CCRN, BC-NA Violence against our nations emergency nurses continues to be a serious problem. Using a real-life example in which a DUI suspect in police custody wrestled a gun from an officer and shot three people, killing one officer and seriously wounding another officer and an emergency department technician, we identify the deficiencies we discovered within our internal disaster plan and discuss in detail the changes that were made to ensure the safety of our staff and patients against possible future incidents.
Safety

12

For the most up-to-date IllumInate & empower information, go to www.ena.org.

3:15 4:30 p.m. CONCURRENT SESSIONS


Improving Trauma Care Through Video Review
1.25 contact hours Jennifer Kingsnorth-Fritzeen, MSN, RN The integration of video review into your trauma program can be a solution to process improvement initiatives as well as clinical quality of care. Actually seeing and hearing trauma resuscitation in action allows trauma teams to identify problem areas and develop creative and practical solutions, making change efficient, pointed and meaningful. This lecture will focus on one hospitals process improvement victories through the use of video analysis and structured multidisciplinary trauma video review sessions.
Education

Positive Attitudes; Positive Outcomes. . . Get on the Bus, Gus!


1.25 contact hours Cathy C. Fox, RN, CEN, CPEN Let your staff be the catalyst to make the changes among their peers. Learn how an emergency department turned a lot of their negative Nellies into positive bus riders. Give your staff the tools they need to want to come to work every day and make a real difference in peoples lives. Learn how riding the positive energy bus can change your life. Participants are recommended to take Next Stop Is For You: Helping Those Sta Who Need to Get O the Bus on Friday, 4:45 6 p.m.
Personnel

No Time to Care: Improving Patient Satisfaction in 60 Seconds or Less


1.25 contact hours Charles Kunkle, MSN, RN, CEN, CCRN, BC-NA
Personnel

Recovery in the Emergency Department: Who You Are When No Ones Looking
1.25 contact hours Janet E. Abbott Eckhart, EdD, MSN, RN Erin A. Eckhart, MSN, RN, CCRN Service recovery is an important leadership function when dealing with the emergency departments multidisciplinary team members as well as providing services to patients, families, other departments of the organization, medical staff and the community. Understand the necessary components of a service recovery program and outcome measures to assure successful departmental operations. Several case studies in adult and pediatric emergency departments will be presented.
Mgmt

Emergency departments across the country are overcrowded, and the patients that use emergency services often encounter staff that is grumpy and overwhelmed. We have become task-oriented zombies and have lost our ability to provide compassionate patient-centered care. Staff members will tell you that they dont have the time to do the little things anymore. This program will show you how easy it is to instill compassion back into your practice in 60 seconds or less.

So You Think You Can Speak: Open Mic at ENA Session II


1.25 contact hours Nicki Gilboy, MS, RN, CEN, FAEN Lisa A. Wolf, PhD, MS, RN, CEN Faye P. Everson, RN In part two of this unique interactive session, both participants and audience members continue to gain insight into the secrets of successful presenting. Members of the expert panel provide additional tips and tricks on speaking while they continue to evaluate the entries submitted by aspiring faculty. Dont miss this informative session that culminates in awarding a lucky participant an opportunity to speak at ENA Leadership Conference 2013. This course is a continuation of Session I (immediately prior from 1:45 3 p.m.). Visit the Current Calls and Opportunities section at www.ena.org for instructions on how to send in your video clips now!
Prof Dev

Chronic Pain Management Program in the Emergency Department


1.25 contact hours Melinda Stibal, MSN, MBA, RN Patients presenting with complaints of chronic pain present a challenge in emergency departments across the nation. These patients represent one of our most challenging populations to manage, in addition to their effect on overcrowding, violence and staff satisfaction. The implementation of a chronic pain management program can have a significant impact. This session will provide an overview of one facilitys programs and the steps necessary for implementation. Sample policies will also be presented.
Mgmt

FOCUS AREA KEY


Education Mgmt Personnel Prof Dev Quality Safety Power Hour Daily Events

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FrIday, February 24
3:15 4:30 p.m. continued
You Want Owners, Not Renters Tactical Ways to Engage Your Sta and Medical Sta
1.25 contact hours Bonnie Carl, MBA, RN Jay A. Kaplan, MD, FACEP To change or improve anything, we must focus on both processes and people, on both systems and behaviors. Create great systems without the buy-in of your staff, and they will fall into disarray. Have great people but systems that frustrate them, and they will leave. Either way your patients will suffer. Great work environments are only created when all parties are involved in the process. This course will focus on how to engage your entire staff to be winners, not whiners.
Prof Dev

Putting the Mojo Back in Your Presentation


1.25 contact hours Robert W. Ready, MN, RN, CEN, CPEN, NEA-BC This course will review various tips and tools to enhance and improve teaching methods to meet the needs of your audience. The demonstration of interactive techniques, such as polling the audience and use of video, will be included. These teaching strategies can be applied to a wide variety of audiences such as new grad residency programs, certification reviews and grand rounds to name a few.
Education

Morale and Its Operational Impact


1.25 contact hours John T. Archer, RN, CEN This course presents an overview of morale and its impact on operational effectiveness. Learn proven techniques to assess, interpret and alter the morale of a team to achieve desired outcomes by reducing turnover and increasing employee satisfaction. Additionally, develop skills to alter short- and long-term strategies simply by keeping your finger on the pulse of the department. Finally, you will be able to connect the dots on how the general state of morale is directly tied back to leadership at all levels of an organization.
Mgmt

Capacity and Queuing: Tackling Overcrowding by Engineering Outcomes


1.25 contact hours Aaron B. Wol, BSN, RN, CEN Developing a response to overcrowding and surge using traditional planning and anecdotal evidence will not yield the results our patients need. Experience success in matching capacity to demand using data-driven tools based on constraint and queuing theory. Learn to apply these concepts to patient flow from triage to transfer will engineer the clinical outcomes your patients deserve.
Safety

Two Years Into Reform Lets Take a Look


1.25 contact hours
Mgmt

Rhonda M. Morgan, DNP, MSN, RN, CEN, CNRN, CCNS, APN The Patient Protection and Affordable Care Act (PPACA) of 2010 is now two full years past. What impact has the legislation had on structure, access and reimbursement? A panoramic view of the major themes of reform, where we are now and how the reform act has impacted health care and emergency department operations are topics of this session. New challenges, opportunities and strategies for emergency department leaders continue to unfold as a result of the 2010 legislation.

4:45 6 p.m. CONCURRENT SESSIONS


From Blueprint to Blooms and Beyond: Constructing Multiple Choice Questions for Nursing Education
1.25 contact hours Marlene Bokholdt, MS, RN, CPEN, CCRN Many people think that multiple-choice questions do not reflect a nurses knowledge. The truth is that a well written multiplechoice question can validate learning, demonstrate knowledge and confirm learning objectives have been met. It is all about constructing a question that demands critical thinking, use of the nursing process and existing knowledge. Learn how to construct a test blueprint, use Blooms taxonomy to create varied cognitive levels in test questions and write good test questions. This session will focus on planning, implementing and evaluating test construction from the ground up. Attend this session and get ready to write for publication, certification examinations and staff and student education.
Education

Next Stop Is for You: Helping Those Sta Who Need to Get O the Bus
1.25 contact hours Cathy C. Fox, RN, CEN, CPEN Often we have difficulty letting people go because we desperately need nurses to staff our emergency departments. Utilize techniques and plans of action to hold your staff accountable and assist them in making the difficult decision to leave. We often work under the 80/20 rule in the health care world; lets strive for 100 percent engagement every day, all the time. Participants are recommended to take Positive Attitudes; Positive Outcomes Get on the Bus, Gus! on Friday, 3:15 4:30 p.m.
Personnel

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Inspired Nurse
1.25 contact hours Rich A. Bluni, RN, LHRM The purpose of this presentation is to help us connect or re-connect to inspiration. Often when we feel burnt out it is not because we lack skill or clinical knowledge, but we have become disconnected from their why. We are so good at the science of our jobs but often at the expense of the art of our work. This fun, fast-paced and thought-provoking presentationand the very easy to apply spiritual stretches discussedconnect us to the why of what we do.
Prof Dev

7 10 p.m.
Masked on the Mighty Miss An ENA Foundation Exclusive Event
Fee: $40; preregistration required, limited capacity. Grab your favorite Mardi Gras mask and join the ENA Foundation for this exclusive dinner cruise on the mighty Mississippi River. Board the Creole Queen paddle wheel boat at 7 p.m. and begin the night with a New Orleans dinner buffet. The Creole Queen will cruise the Mississippi River from 7:45 9:45 p.m. Take this time to enjoy the scenic views or catch up with old friends. Sip your favorite beverage on the promenade deck and enjoy the panoramic view of New Orleans under a canopy of stars. A portion of your ticket price is a direct donation to the ENA Foundation and its mission to provide educational scholarships and research grants in the discipline of emergency nursing.

Partnering With Parents in the Emergency Department


1.25 contact hours Fran J. Damian, MS, RN, NEA-BC Mary Fallon Smith, MSN, RN, CCM Patient satisfaction has become a priority in health care institutions and regulatory agencies. Factors that are most frequently cited as having the greatest impact on satisfaction surround communication. Strategies for improving the patient communication experience with emergency department staff will be reviewed in depth.
Quality

Workplace Violence: Case Studies on Implementing Felony Legislation


1.25 contact hours Rita T. Anderson, RN, CEN Nicholas A. Chmielewski, MSN, RN, CEN Mary A. Leblond, MSN, RN, CEN, CA-CP, SANE ENA has advocated for a choice of legislative approaches to reduce workplace violence against nurses and other health care workers. This course presents case studies of felony laws that have been championed by ENA members in their states as well as presents the struggle to actually secure the outcomes that are expected after legislation is promulgated into law.
Safety

FOCUS AREA KEY


Education Mgmt Personnel Prof Dev Quality Safety Power Hour Daily Events

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Saturday, February 25
7:30 7:55 a.m.
Continental Breakfast

10:30 11:30 a.m.


POWER HOUR 1
1.0 contact hour

7:30 a.m. 6:15 p.m.


Registration, Cyber Caf, Marketplace Express, ENA Foundation FUN-raising and Poster Sessions

The Doctorate of Nursing Practice (DNP): Is It Right for Me?


Scott C. Thigpen, DNP, RN, CEN, CCRN
Education

8 9:15 a.m.
General Session: Balancing Life in Your War Zones
1.0 contact hour
Prof Dev

LeAnn Thieman, LPN, CSP, CPAE Recounting her dramatic experiences from the Vietnam Orphan Airlift, LeAnn shares life-changing lessons for coping in our war zones today. Too much to do, too few resources, too much stress how do we cope? In this poignant, yet humorous presentation, learn how to balance your life, live your priorities, and make a difference in the worldthe tools to care for yourself while caring for others.

The Doctorate of Nursing Practice (DNP) degree educates advanced nurse clinicians for expert practice in leadership and clinical practice roles. This doctoral-level education provides nurses the clinical and management expertise to improve health care outcomes, making them expert collaborators in solving health care problems in systems. This presentation will examine the dynamic roles of the DNP and how they integrate evidence-based practice, health policy and leadership into clinical practice. This practice-focused doctorate prepares graduates for clinical practice, administration, management and teaching. Participants will be provided an overview of the DNP, the history of the rationale for the development of the DNP and the eight essential role competencies. Participants will find answers to the question: Is the DNP for me?

AND Hi, Im Dr. Wolf, and Ill Be Your Nurse Today: Practice and Research Benefits of a PhD
Lisa A. Wolf, PhD, MS, RN, CEN
Education

9:15 a.m. 1:45 p.m.


Exhibit Hall and ENA Discovery Pavilion

Nurses are continually encouraged to return to school to finish or advance their education. The PhD is a research degree that can benefit the nurse in both practice and academia. However, matching the needs of the nurse personally, professionally and logistically can be a challenge. This program will review different types of doctoral programs delivered via a number of modalities and discuss the pros and cons for each type. Identification of fit between the goals of the nurse and the degree/modality sought will also be discussed.

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For the most up-to-date IllumInate & empower information, visit www.ena.org.

POWER HOUR 2
1.0 contact hour

POWER HOUR 4
1.0 contact hour

How to Eat an Elephant: Project Management for Educators


Cam Brandt, MS, RN, CEN, CPEN, CPN
Mgmt

Learning Styles and Generational Dierences


Faye P. Everson, RN
Personnel

You need to get something done, and you need to get it done fast. A good outcome is very important. Where do you start? What resources do you need? How do you know if you succeed? This presentation will address the down and dirty principles of breaking a project into bite-sized pieces to achieve the outcomes you desire.

In this session, we will look at the learning styles and generational differences that are encountered by nursing education/professional development departments. An overview of how to engage and interest employees and provide the education needed by staff when students are varied ages and generations will be discussed.

AND Starting an Ultrasound-guided IV Program in the Emergency Department


Kevin F. McFarlane, ADN, RN, CEN, EMT
Mgmt

AND Generational Dierences in Communication


Christine L. Marshall, MSN, RN, CEN, CPEN
Personnel

In 2008, the University of New Mexico Hospital, an academic level 1 trauma center, started a process to train nurses and technicians to use ultrasound to assist in starting peripheral IVs. This session will discuss the development and maintenance of an ultrasound-guided IV program in the emergency department. We will discuss the process from concept to completion.

There are so many ways to communicateface-to-face, paper, computer, phone, etc. Every generation seems to have its preferences, and leaders need to know how best to communicate with their multi-generational staff. Even clothing styles, accessories and appearance can be a way to communicate and one needs to understand the generational differences and motivations.

POWER HOUR 3
1.0 contact hour

What Every CEO Wants From Nurse Leadership


Kenneth J. Cochran, MBA, BSN, RN, FACHE
Mgmt

The speed of change in the health care management field is fast and furious. To survive, you will need to drive results quickly. This course is designed to give nurse leaders (or future leaders) a short list of skills that will assist in achieving excellent results throughout their careers.

AND Shared Success: A Teaching Project to Improve Shared Governance


Kristine K. Powell, MSN, RN, CEN, NEA-BC
Mgmt

Many emergency departments struggle with implementing effective shared governance models on their units. This session will provide an overview of a successful program that helped turn around one emergency departments shared governance council by increasing trust, providing tools and aligning expectations of management and staff.

FOCUS AREA KEY


Education Mgmt Personnel Prof Dev Quality Safety Power Hour Daily Events

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Saturday, February 25
10:30 11:30 a.m. continued
POWER HOUR 5
1.0 contact hour

POWER HOUR 6
1.0 contact hour

Career Choices in Nursing Burnout Is Not an Option


Maureen C. Moore, MSN, MBA, RN, NP-C, FNC
Prof Dev

Surviving the Deluge


Dottie S. Howard, MSN, RN, CEN
Quality

Nurses are the greatest commodity in our society and nursing is the most flexible profession in the world. We can take our greatest passion and develop a career in nursing. If you are not learning something new every day you work then its time to find a new passion and pursue a new direction.

AND Would You Like Fries With That? Customer Service Lessons Learned From the Food Service Industry
Jack Rodgers, BSN, RN, NREMT-P
Prof Dev

The pediatric emergency department is subject to volatile increases in volume. Due to H1N1 in 2010, the Childrens Medical Center emergency department treated a record 830 children in one day. Although H1N1 was a known anticipated threat, in January 2011, there were high surge days, which included 620 children. In order to meet the needs of these increases, several processes had to be enacted to respond to the demand of unanticipated surges. Changes in personnel, space reallocation and interdepartmental cooperation were critical to mobilize resources in a short amount of time to remain in a state of readiness.

With bed space dwindling and wait times soaring, emergency departments everywhere fight to improve satisfaction scores while treating patients in a timely manner. The folks in the food service industry fight throughput and service issues just like we do. Our methods may be different but our mission is the sameget em in, meet their needs and get em out, while keeping them happy in the process. Learn how one department enlisted the help of a local restaurant pioneer to study its processes and used suggestions to improve its customer service scores.

AND Evidence-based Disaster Planning


Melinda Stibal, MSN, MBA, RN
Quality

Broadly accepted assumptions have always been the basis of disaster planning. This presentation will illustrate what many of these assumptions are and what the reality has been proven to be. This insight will be gained through the use of research and retrospective review of real disaster events.

POWER HOUR 7
1.0 contact hour

True Advocacy at Work Passage of HB 1690


Cathy C. Fox, RN, CEN, CPEN
Safety

Every 11 minutes a health care provider is injured in an emergency setting across this country. To address this issue, Virginia utilized resources from ENAs workplace violence study and from states that were successful in passing bills protecting health care providers in the emergency setting. Learn how grassroots efforts from nurses all across this state were able to have their voices finally heard.

AND Creating Peace in the Workplace


Ecoee Rooney, MSN, RN-BC, SANE-A
Safety

This discussion will address the importance of understanding the phenomenon of workplace violence, methods to mitigate its occurrence in hospital settings and the importance of changing workplace cultures that may unknowingly perpetuate violence in the workplace. This discussion dovetails with the presentation of ENAs Workplace Violence Toolkit to address workplace violence and helps validate the importance of a need for such a tool.

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For the most up-to-date IllumInate & empower information, go to www.ena.org.

POWER HOUR 8
1.0 contact hour

1 1:45 p.m.
ENA Town Hall Meeting
Join 2012 ENA President Gail Lenehan, EdD, MSN, RN, FAEN, FAAN, and the ENA board of directors at this open meeting. Get involved and address your ideas, concerns or comments directly to the ENA board of directors.

Fractured Careers and Bottom Lines: A Toolkit for Injury Prevention


Jeanne M. Fogarty, MBA, BSN, RN, TNS Nancy L. Hughes, MS, RN Vicki A. Keough, PhD, APRN-BC, ACNP, CCRN Ellen H. Encapera, RN, CEN Cydne Perhats, MPH
Safety

1:15 2:30 p.m. CONCURRENT SESSIONS


Simulation: What Your Leaders Need to Know!
1.25 contact hours John C. Davanzo, MBA, RN, CEN, EMT-P/IC Human patient simulation has been proven to improve safety, expand critical thinking and improve education. How do you go about getting traction to start or expand your program? This session will present an overview of how to get your leaders to understand the importance of simulation. We will discuss tools to prove the worth of simulation, grant funding tips and creative ways to move forward while building up to a launch or expansion. Based on a real-world model of a smaller facility simulation program, which provides more than 250 hours per year of primarily in-situ simulation and technical support for a larger system program. Also oered on Saturday, 2:45 4 p.m.
Education

One in five nurses is injured on the job and 38 percent of injured workers in the United States will never return to work. This impacts both the health of the nursing workforce and your bottom line. This presentation will focus on workplace injuries and the toolkit developed by the ENA Emergency Department Workplace Injury Prevention Work Team to create a culture of emergency department workplace safety by supporting safe staffing levels, promoting safety programs, policies and training and improving accessibility to safety equipment and controls. A didactic presentation will be followed by a personal testimonial from a nurse injured on the job, the impact on her health and career, and discussion of emergency department strategies to address the consequences of workplace injuries.

11:30 a.m. 1 p.m.


ENA Candidates Election Forum
All ENA members are invited to attend the ENA Candidates Election Forum. A box lunch will be served. The candidates will provide information about their backgrounds in emergency nursing; their previous ENA involvement at the local, state and national levels; their vision for the future of emergency nursing and for ENA; and their qualifications for holding a national ENA office. Take advantage of this opportunity to get acquainted with your 2012 candidates.

If Disney Ran Your Emergency Department: 9 Things You Would Do Dierently


1.25 contact hours William D. Hampton, DO, MM, BA, AS Based on Fred Lees influential book, this presentation will discuss and explore what is often the bane of emergency department nurse managers and administrators existence: customer service and patient satisfaction. With a focus on the emergency department and special emphasis placed on the role of nurse managers and directors, this lecture is filled with poignant stories and one short (but quite memorable) song. Also oered on Saturday, 2:45 4 p.m.
Mgmt

11:30 a.m. 1 p.m.


Box Lunch in the Exhibit Hall

FOCUS AREA KEY


Education Mgmt Personnel Prof Dev Quality Safety Power Hour Daily Events

19

Saturday, February 25
1:15 2:30 p.m. continued
Understanding and Recognizing Workplace Substance Abuse
1.25 contact hours Allison L. Bolin, BSN, RN, CEN, CPEN Substance abuse is often a poorly understood disease and may be overlooked in the health care setting until significant damage has been done. The use of alcohol and drugs by employees has a significant impact on a company through reduced productivity, higher insurance rates and increased patient care risk along with many other problems. This lecture will provide an overview of the problem and discuss some recognition and prevention strategies. Also oered on Saturday, 2:45 4 p.m.
Personnel

Code Team Restructure and Innovations


1.25 contact hours Cynthia R. Prince, RN An effective code team is one that is efficient in resuscitations with optimal outcomes. Let your Code Team know what you expect of them and give them the means to accomplish it. Each team member is responsible to know exactly what their role is, how to do it and how to troubleshoot if necessary. Learn how to provide your team with the confidence, knowledge, and preparation to ensure they do an efficient, excellent job. Also oered on Saturday, 2:45 4 p.m.
Quality

Empower Sta to Be Their Own Change Agent by Developing a Task Force Team
1.25 contact hours Shelby L. Hunt, MHA, MBA, BSN, RN, CEN We all know staff buy-in can be the key to having a successful department. Creating a multidisciplinary team empowered staff to take on their peers and generate a positive change to tackle department initiatives and boost morale. By having leadership support and oversight but not leadership direction, new team building activities were developed and department initiatives became owned by staff. Also oered on Saturday, 2:45 4 p.m.
Personnel

Patient Flow Collaborative Support From the Top Down


1.25 contact hours Sarah G. White, MSN, RN Discover how various emergency departments and Level I through Level III trauma centers have successfully implemented house-wide initiatives to increase patient flow during times of overcrowding and surge capacity. The support of the emergency department starts from the top down and is the number one contributor to efficient patient flow. Also oered on Saturday, 2:45 4 p.m.
Quality

Eat That Cookie: Make Workplace Positivity Pay O for Individuals, Teams and Organizations
1.25 contact hours Liz Jazwiec, BSN, RN Continuous workplace negativity saps the energy out of an organization and distracts everyone from work and productivity. It is not okay to come to work every day in a bad mood because the job is hard! Through personal storytelling and humor, discover effective tools to manage morale, eliminate victim thinking and have fun. Using reallife examples and anecdotes gain insights to make positive thinking work for you and the shadow you cast on others. This session concludes with a straightforward approach to the connection between job satisfaction and success, creating an enjoyable workplace and choosing to be happy. Also oered on Saturday, 2:45 4 p.m.
Prof Dev

Fronts of a Perfect Storm: A Fatal Medication Error in the Emergency Department


1.25 contact hours Lynne Gagnon, MS, BSN, RN, NEA-BC, CPHQ This course will describe the event of a fatal medication error in a rural hospital emergency department, including the discovery, disclosure to family and the results of the root cause analysis (RCA). How the staff involved and hospital community dealt with the error and lessons learned will also be shared. Also oered on Saturday, 2:45 4 p.m.
Safety

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For the most up-to-date IllumInate & empower information, go to www.ena.org.

2:45 4 p.m. CONCURRENT SESSIONS


Simulation: What Your Leaders Need to Know!
1.25 contact hours John C. Davanzo, MBA, RN, CEN, EMT-P/IC Repeat course. See Saturday 1:15 2:30 p.m. for course description.
Education

If Disney Ran Your Emergency Department: 9 Things You Would Do Dierently


1.25 contact hours William D. Hampton, DO, MM, BA, AS Repeat course. See Saturday 1:15 2:30 p.m. for course description.
Mgmt

Patient Flow Collaborative Support From the Top Down


1.25 contact hours Sarah G. White, MSN, RN
Quality

Understanding and Recognizing Workplace Substance Abuse


1.25 contact hours Allison Bolin, BSN, RN, CEN, CPEN Repeat course. See Saturday 1:15 2:30 p.m. for course description.
Personnel

Repeat course. See Saturday 1:15 2:30 p.m. for course description.

Fronts of a Perfect Storm: A Fatal Medication Error in the Emergency Department


1.25 contact hours Lynne Gagnon, MS, BSN, RN, NEA-BC, CPHQ Repeat course. See Saturday 1:15 2:30 p.m. for course description.
Safety

Empower Sta to Be Their Own Change Agent by Developing a Task Force Team
1.25 contact hours Shelby L. Hunt, MHA, MBA, BSN, RN, CEN Repeat course. See Saturday 1:15 2:30 p.m. for course description.
Personnel

4:15 5:30 p.m. CONCURRENT SESSIONS


CSI: Emergency Department Style A Unique Approach to Annual Skills
1.25 contact hours Cam Brandt, MS, RN, CEN, CPEN, CPN Skills validation is required; it can be costly and difficult to assess the value to the staff. One pediatric hospital struggled with meaningful ways to validate competency in lowvolume skills, such as care of the child with a tracheotomy and gastronomy button, as well as problem areas such as proper body mechanics and assessment of skin integrity and medication calculation. This presentation will explore a costand time-effective method for providing annual skills training while using forensic detective principles made famous by popular television shows.
Education

Eat That Cookie: Make Workplace Positivity Pay O for Individuals, Teams and Organizations
1.25 contact hours Liz Jazwiec, BSN, RN Repeat course. See Saturday 1:15 2:30 p.m. for course description.
Prof Dev

Code Team Restructure and Innovations


1.25 contact hours Cynthia R. Prince, RN Repeat course. See Saturday 1:15 2:30 p.m. for course description.
Quality

FOCUS AREA KEY


Education Mgmt Personnel Prof Dev Quality Safety Power Hour Daily Events

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Saturday, February 25
4:15 5:30 p.m. continued
Pull That Patient Out of the River Styx!: Engaging Students in Mock Codes to Increase Competency and Confidence
1.25 contact hours Lisa A. Wolf, PhD, MS, RN, CEN Engaging junior and senior year student nurses in a series of emergency mock codes has benefits for both the students and emergency nursing. Benefits to students include early exposure to emergency care, increased competence and confidence in assessment and treatment skills. Benefits to emergency nursing include new graduates with better skills and an interest in professional engagement. It also provides emergency educators with important information about the knowledge base and critical thinking skills of graduating students. This program provides a description of the development and outcomes of an ENA chapter-run collaboration with a student nurses association at a university School of Nursing.
Education

Did You Hear What I Heard? Organizational Rumors


1.25 contact hours Scott C. Thigpen, DNP, RN, CEN, CCRN Rumors are a common form of communication in the workplace and increase dramatically during periods of organizational change, economic down turns, uncertainty and stress. They can generate anxiety, foster hostility, create divisiveness, disrupt productivity and cause serious damage to the reputation of individuals or an organization as a whole. Research has found that rumors are accurate at least 85 percent of the time for noncontroversial organizational matters. As a result, employees can engender emotions and reactions that range from optimism to fear, anxiety, challenge, resistance, ambiguity, energy, enthusiasm, helplessness, dread, motivation and pessimism. Telling the truth effectively can disarm the employee looking to gain from the impact of negative rumors. This session will explore the proactive management of rumors and effective ways to manage them for positive organizational outcomes.
Prof Dev

High Emergency Department Utilization: Its Not Good I Know Your Name
1.25 contact hours Melinda Stibal, MSN, MBA, RN Patients who have high emergency department utilization patterns place a drain on already strained resources. Memorial Regional Hospital was experiencing high levels of recidivism, at a great cost to the facility and stress on the medical and nursing staff. Ten patients represented over 400 emergency department visits in calendar year 2010 and a direct cost of $400,000. Review the journey to implement a complex patient management program through the emergency department.
Mgmt

Time Critical Diagnosis: Show-me the Way to Go


1.25 contact hours Lisa L. Gilmore, MSN/Ed, RN, CEN, CPEN We all know trauma, stroke and STEMI patients require definitive and timely treatment for best outcomes. Often these patients arrive in emergency departments that dont have the resources needed, necessitating transport to another facility, delaying timely and definitive care. Missourithe Show-Me Statecreated a process that Shows-the-Way-toGo: emergency medical services identifies the time critical diagnosis (TCD) and transports directly to the designated treatment center. This session will describe TCD system within Missouri and other states who have developed processes for these diagnoses, define the regulations for emergency departments and will review the current process and outcome data.
Quality

Managing Your Whine List Skillfully


1.25 contact hours Suzanne OConnor, MSN, RN, APN Complaints are inevitable; resentment is optional! Discover how to differentiate those who need to vent versus those who need your solutions. Identify proven skills that will allow you to identify issues quickly and engage many types of complainers in seeking solutions leading to stronger relationships of respect and trust. You will gain new insights into how to save time and reduce defensiveness while staying calm and resolving conflicts and preserving relationships.
Personnel

Building a Stronger Framework: Emergency Department and Psychiatric Renovation for Better Patient Care
1.25 contact hours Tammy L. Moore, MS, RN, NEA-BC The emergency department has been referred to as the safety net for psychiatric patients awaiting bed placement and treatment. With more than double the amount of suicides than homicides occurring in the United States, the forecast for continued placement from the emergency department will continue to be a relevant issue. Learn how creating a psychiatric holding space in the emergency department with qualified psychiatric emergency personnel and a focus on care planning, research and disposition has led to improved patient care.
Safety

22

For the most up-to-date IllumInate & empower information, go to www.ena.org.

Sunday, February 26
7:30 7:55 a.m.
Continental Breakfast Essential Nurse Leadership Skills: What Your CEO Wants!
1.25 contact hours Kenneth J. Cochran, MBA, BSN, RN, FACHE The health care management field is ever-changing at a rapid pace. To endure these changes you will need to pilot quick results as a nurse leader. This course is intended to provide techniques to implement and improve overall satisfaction for patients, colleagues and families. Development of strong communication skills are among the list of items that will contribute in achieving exceptional results and relationships throughout your career.
Mgmt

7:30 a.m. 12:45 p.m.


Registration, Cyber Caf, Marketplace Express and ENA Foundation FUN-raising

8 9:30 a.m.
General Session: Eat, Drink and Succeed! Climb Your Way to the Top Using the Networking Power of Social Events
1.0 contact hour Laura Schwartz Speaker and author of the book Eat, Drink and Succeed! Climb Your Way to the Top Using the Networking Power of Social Events, Laura saw firsthand that we can best achieve ourselves by helping others, but that doing so requires us to go beyond our good intentions with a determination and a commitment to building partnerships with those who share our goals and learn to make the most of even simple social opportunities.
Prof Dev

Inviting Innovation
1.25 contact hours Meleah M. Mariani, MSN, RN Health care is entering one of our most challenging eras. Does this bring fear or excitement to nursing leaders? Flexibility, creativity and collaboration will be presented as core leadership competencies for the future. Discover strategies to create a team of forward thinkers to lead your organization in innovative thinking. Concepts such as shared decision-making, autonomy and critical thinking take on a new twist.
Prof Dev

9:45 11 a.m. CONCURRENT SESSIONS


Patient Navigation Through the Emergency Department
1.25 contact hours Diane L. Cassell, MBA, BSN, RN, CEN, NEC-B Patricia A. Hill, MSN, RN, CNS, CEN, CCRN Patients presenting for non-emergency/non-urgent medical care reflect a void within the health care system. Therefore, it is important that access to viable alternatives to the emergency department exist to provide medical care for these patients in a more cost-effective and appropriative venue of care. Patient navigation is a process to re-direct these patients from the emergency department to an alternate venue of care eliminating treatment of these patients in the emergency department. This process improves the efficiency of the emergency department, educates the general population in regards to proper emergency department utilization, provides cost effective care in the most appropriate setting and optimizes the limited capacity of the emergency department for treatment of emergent patients. This course will provide an overview of how one health care system successfully applied these principles to their emergency departments, obtaining remarkable outcomes.
Mgmt

Code Help: One Busy Community Hospitals Response to Extreme Emergency Department Crowding
1.25 contact hours Joan Cooper-Zack, ADN, RN Paula Beaulieu, MM, BSN Despite efforts to improve patient flow and decrease patient boarding in the emergency department, overcrowding remained a serious problem at South Shore Hospital. Code Help, a Massachusetts Department of Public Health mandated procedure, has pushed the emergency department boarding to the medical floors and other patient care areas as patients wait for beds to become available. This session describes South Shores challenges and processes to move emergency department crowding out of the emergency department to other patient care areas.
Quality

FOCUS AREA KEY


Education Mgmt Personnel Prof Dev Quality Safety Power Hour Daily Events

23

Sunday, February 26
9:45 11 a.m. continued
Paramedics Are From Mars and Nurses Are From Venus Bridging the Gap Between the Two
1.25 contact hours Kevin F. McFarlane, ADN, RN, CEN, EMT Communication between nurses and pre-hospital providers can seem almost as difficult as communication between the genders. In this session, commonly forgotten communication principles will be reviewed that make communication between nurses and paramedics a challenge. Through a discussion of common personality traits of both nurses and paramedics, this session will also explore how to use these characteristics to our advantage to increase patient satisfaction and safety.
Safety

Three Rs for a Great Emergency Department: Recruitment, Retention and Recognition of Emergency Nurses
1.25 contact hours Suzanne OConnor, MSN, RN, APN Recruitment, retention and recognition are essential in creating a great emergency department. Learn recruitment techniques such as improving word of mouth referrals, creating an appealing Web site for all potential applicants and improving reputation through leadership. Discover how to retain the best nurses by creating a healthy work environment for busy emergency departments. Find out how recognition keeps team spirit strong and improves morale and service to others. Many low to no cost ideas that are effective in valuing outstanding work and improve staff motivation and teamwork will be presented.
Personnel

11:15 a.m. 12:30 p.m. CONCURRENT SESSIONS


Cultivating Leaders
1.25 contact hours Meleah M. Mariani, MSN, RN Remember the old ways? Work in the department six weeks and guess whatyoure in charge! Weve come a long way. Explore how a 16-hour leadership curriculum promotes succession planning for future emergency department leader roles. Effective leadership behaviors and tools including self assessments will be presented as a foundation for future leaders to build upon.
Education

Law and Order


1.25 contact hours Robert W. Ready, MN, RN, CEN, CPEN, NEA-BC This program will describe some of the high risk and legal concerns facing emergency nurses and steps that can be taken to mitigate risk. As former defendant in a malpractice lawsuit, the presenter will provide a post mortem of a lawsuit and lessons learned.
Quality

Facilitating Nurse Manager Skills in Shared Governance


1.25 contact hours Kristine K. Powell, MSN, RN, CEN, NEA-BC Many emergency department managers are expected to implement an effective shared governance model in their unit yet have been provided with little or no training on how to facilitate shared governance. Effective shared governance can improve quality of care, patient and staff satisfaction and employee engagement and retention. This session will provide an overview of essential knowledge and skills needed by managers to implement and support an emergency department shared governance council.
Mgmt

Standardized Procedures: Empowering Nurses, Improving Quality and Efficiency in the Emergency Department
1.25 contact hours Joshua D. McCabe, BSN, RN Christina M. Ballejos-Campos, MSN, RN, CNS Research has demonstrated that emergency department standardized procedures empower nurses to perform patient care with autonomy, efficiency and quality. This session will review the latest research on standardized procedures and present a case study to demonstrate how to initiate, train and successfully implement standardized procedures in your emergency department.
Safety

24

For the most up-to-date IllumInate & empower information, visit www.ena.org.

Faculty lIStIng
Janet E. Abbott Eckhart, EdD, MSN, RN Assistant Professor of Nursing, King College, Bristol, TN, Nurse Educator and Researcher, Veterans Medical Health System, Mountain Home, TN Rita T. Anderson, RN, CEN Clinical Coordinator, North Peoria Emergency Center, Abrazo HealthCare, Peoria, AZ John T. Archer, RN, CEN, US Army Reserves CSM (Retired) Director, South Emergency Department, CoxHealth, Springfield, MO Christina M. Ballejos-Campos, MSN, RN, CNS Clinical Nurse Specialist, Emergency Department, Sharp Chula Vista Medical Center, San Diego, CA Tonya Barlow, MSN, RN, CNS-BC, CEN, CPEN Emergency Department Clinical Nurse Specialist, Porter Adventist Hospital Centura Health, Denver, CO Paula Beaulieu, MM, BSN Director, Emergency Services, South Shore Hospital, South Weymouth, MA Rich A. Bluni, RN, LHRM National Speaker, Studer Group, Gulf Breeze, FL Marlene Bokholdt, MS, RN, CPEN, CCRN Nursing Education Editor, Emergency Nurses Association, Des Plaines, IL Allison L. Bolin, BSN, RN, CEN, CPEN Rapid Response Nurse, Dominican Hospital, Santa Cruz, CA Cam Brandt, MS, RN, CEN, CPEN, CPN Educator, Emergency Services, Cook Childrens Health Care System, Fort Worth, TX Bonnie Carl, MBA, RN Senior Practice Management Consultant, CEP America/MedAmerica, Emeryville, CA James C. Carville, Jr. Media Personality and American Political Consultant, New Orleans, LA Diane L. Cassell, MBA, BSN, RN, CEN, NEC-B Director, Emergency Services, Presbyterian Healthcare Services, Albuquerque, NM Nicholas A. Chmielewski, MSN, RN, CEN Clinical Information Systems Coordinator, Mount Carmel Health System, Columbus, OH Kenneth J. Cochran, MBA, BSN, RN, FACHE President and Chief Executive Officer, Tri-County Care Systems/East Liverpool City Hospital, East Liverpool, OH Norma Conley, BA Principal, HR Business Partners, LLC, East Providence, RI Joan Cooper-Zack, ADN, RN Emergency Preparedness Manager, South Shore Hospital, Weymouth, MA Fran J. Damian, MS, RN, NEA-BC Director of Nursing/Patient Services Emergency Department, Childrens Hospital Boston, Boston, MA John C. Davanzo, MBA, RN, CEN, EMT-P/IC Director of Emergency and Critical Care Services, St. Joseph Mercy Livingston Hospital, Howell, MI Erin A. Eckhart, MSN, RN, CCRN Critical Care Staff Nurse, Christiana Care Health System, Wilmington, DE Ellen H. Encapera, RN, CEN Retired Emergency and Staff Nurse, Hoag Memorial Hospital, Newport Beach, CA Faye P. Everson, RN Clinical Educator, Emergency Department, University Campus, University of Massachusetts Memorial Medical Center, Worchester, MA Jeanne M. Fogarty, MBA, BSN, RN, TNS Patient Care Manager, Emergency Department, Saint Louis University Hospital, Saint Louis, MO Cathy C. Fox, RN, CEN, CPEN Staff Nurse and Educational Consultant, Sentara Leigh Hospital, Norfolk, VA Lynne Gagnon, MS, BSN, RN, NEA-BC, CPHQ Director of Patient Care Services, Mayo Regional Hospital, Dover-Foxcroft, ME Nicki Gilboy, MS, RN, CEN, FAEN Associate Chief of Nursing for Emergency Medicine, University of Massachusetts Medical Center, Worcester, MA Lisa L. Gilmore, MSN/Ed, RN, CEN, CPEN ETC Education Coordinator, St. Johns Emergency Trauma Center, Springfield, MO Rebekah Hamilton, PhD, RN Associate Professor, Rush University Medical Center, Chicago, IL William D. Hampton, DO, MM, BA, AS Emergency Physician, Holy Family Memorial, Manitowoc, WI Patricia A. Hill, MSN, RN, CNS, CEN, CCRN Emergency Department Clinical Nurse Specialist, Presbyterian Healthcare Services, Albuquerque, NM Dottie S. Howard, MSN, RN, CEN Clinical Emergency Department Manager, Childrens Medical Center, Dallas, TX Nancy L. Hughes, MS, RN Director, Center for Occupational and Environmental Health, American Nurses Association, Silver Springs, MD Shelby L. Hunt, MHA, MBA, BSN, RN, CEN Administrative Director, Emergency Services, Saint Marys Regional Medical Center, Reno, NV Liz Jazwiec, BSN, RN President and Founder, Liz Inc., Oak Lawn, IL Kirsten Johnson Moore, MSN, RN, PHRN Director, Emergency Nursing Services, Transport Team Nursing Director, St. Christophers Hospital for Children, Philadelphia, PA Jay A. Kaplan, MD, FACEP Director of Service and Operational Excellence, CEP America/MedAmerica, Emeryville, CA Vicki A. Keough, PhD, APRN-BC, ACNP, CCRN Dean and Professor, Loyola University Chicago Niehoff School of Nursing, Maywood, IL Jennifer Kingsnorth-Fritzeen, MSN, RN Trauma Program Manager, Childrens National Medical Center, Washington, D.C. Charles Kunkle, MSN, RN, CEN, CCRN, BC-NA Director Nursing Emergency/Trauma, St. Mary Medical Center, Langhorne, PA Linda Laskowski-Jones, MS, RN, ACNS-BC, CEN, FAWM Vice President Emergency and Trauma Services, Christiana Care Health System, Wilmington, DE Mary A. Leblond, MSN, RN, CEN, CA-CP SANE Staff Nurse and SANE, Methodist Hospital, San Antonio, TX Freda Lyon, MHA, BSN, RN, NE-BC Service Line Administrator and Magnet Program Director, Bixler Emergency Center, Tallahassee Memorial Healthcare, Tallahassee, FL Meleah M. Mariani, MSN, RN Magnet Program Director and Clinical Nurse Manager, Allegiance Health, Jackson, MI Christine L. Marshall, MSN, RN, CEN, CPEN Clinical Nurse IV, St. Joseph Hospital, Orange, CA Mary J. Matalin American Political Consultant, New Orleans, LA Joshua D. McCabe, BSN, RN Clinical Lead Nurse, Emergency Services, Sharp Chula Vista Medical Center, San Diego, CA Kevin F. McFarlane, ADN, RN, CEN, EMT Nurse Supervisor, University of New Mexico Hospital, Albuquerque, NM Maureen C. Moore, MSN, MBA, RN, NP-C, FNC Deputy Coroner, Weld County Coroner Office, Greeley, CO Tammy L. Moore, MS, RN, NEA-BC Director, Emergency Services, Chief Nursing Officer, Harding Hospital, The Ohio State University Medical Center, Columbus, OH Rhonda M. Morgan, DNP, MSN, RN, CEN, CNRN, CCNS, APN Vice President Clinical Services, Chief Nurse Executive, Wellmont Holston Valley Medical Center, Kingsport, TN Suzanne OConnor, MSN, RN, APN Clinical Nurse Specialist and Health Care Speaker, Andover, MA Cydne Perhats, MPH Senior Injury Prevention Associate, Emergency Nurses Association, Des Plaines, IL Kristine K. Powell, MSN, RN, CEN, NEA-BC Director, Emergency Services, Baylor University Medical Center, Dallas, TX Cynthia R. Prince, RN Manager, Nursing Services Administration, Ministry Saint Josephs Hospital, Marshfield, WI Jean A. Proehl, MN, RN, CEN, CPEN, FAEN Emergency Clinical Nurse Specialist, Proehl PRN, LLC, Cornish, NH Carl E. Ray, BSN, RN-BC, FAEN Senior Business Advisor, McKesson Performance Transformation Solutions, Virginia Beach, VA Robert W. Ready, MN, RN, CEN, CPEN, NEA-BC Director of Professional Development, Southcoast Hospitals Group, Fall River, MA Jack Rodgers, BSN, RN, NREMT-P Clinical Coordinator/EMS Liaison, St. Francis Hospital, Columbus, GA Ecoee Rooney, MSN, RN-BC, SANE-A Director of Professional Development, Practice Excellence and Clinical Affiliations, Interim Louisiana State University Public Hospital, New Orleans, LA Laura Schwartz Speaker and author of Eat, Drink and Succeed! Climb Your Way to the Top Using the Networking Power of Social Events, Chicago, IL Belinda Shaw, MSN, RN, CEN, NE-BC Associate Chief Nursing Officer and Director of Emergency Department and Critical Care Services, Porter Adventist HospitalCentura Health, Denver, CO Mary Fallon Smith, MSN, RN, CCM Nurse Case Manager, Emergency Department, Childrens Hospital Boston, Boston, MA Melinda Stibal, MSN, MBA, RN Administrative Director, Emergency Department/Trauma/Disaster Recovery, Memorial Healthcare System, Hollywood, FL Jeff Strickler, MA, BSN, RN, CEN, CFRN, NE-BC, EMT-P Clinical Director, Emergency Services, University of North Carolina Hospitals, Chapel Hill, NC Rosemarie Suhayda, PhD, APRN-BC Director of University Assessment; Associate Professor of Nursing, Rush University Medical Center, Chicago, IL LeAnn Thieman, LPN, CSP, CPAE Co-author of Chicken Soup for the Nurses Soul, Fort Collins, CO Scott C. Thigpen, DNP, RN, CEN, CCRN Staff Nurse, Satilla Regional Medical Center, Associate Professor of Nursing, South Georgia College, Waresboro, GA Barbara A. Weintraub, MPH, MSN, RN, APN, CEN, CPEN, FAEN Director, Pediatric and Adult Emergency and Trauma Services, Northwest Community Hospital, Arlington Heights, IL Sarah G. White, MSN, RN Executive Nursing Consultant, Gastonia, NC Lisa A. Wolf, PhD, MS, RN, CEN Clinical Assistant Professor, University of Massachusetts Amherst, Amherst, MA Aaron B. Wolff, BSN, RN, CEN President, Vital Operations, Redding, CA

For the most up-to-date IllumInate & empower information, visit www.ena.org.

25

regIStratIon InFormatIon
FOR CONFERENCE REGISTRATION FEES SEE OUR REGISTRATION FORM.
JOIN ENA AND SAVE!
Join ENA to instantly qualify for member registration rates. A current ENA membership application form along with dues payment must be submitted with your registration to be eligible for member registration fees. Information on ENA member benefits is available at www.ena.org or by calling Member Services at 800-900-9659. Complete the membership application and submit it with your registration.

ONSITE REGISTRATION BADGE PICKUP


All registrants will receive a personalized confirmation e-mail or confirmation letter that they should bring to the conference to receive a name badge and tickets. Please remember to bring this confirmation with you when you register onsite.

TICKETS
Tickets are issued for the following activities and need to be presented: presessions, exhibit hall lunches and special events. Badges and tickets are not mailed; they are available onsite at the registration counter. Bring your bar-coded confirmation letter to onsite registration.

DEPOSIT PLAN
ENA members have an opportunity to place a nonrefundable $100 deposit on a three-day registration. This gives you the option to pay your balance prior to the conference or onsite, giving you the flexibility you need. Any additional special events or presession requires full payment at time of registration.

CHILD CARE
In response to attendees requests and to provide a safe and educational atmosphere at the meeting, children and infants are not allowed in educational sessions, the exhibit hall or special events. If you plan to bring a child under the age of 18, please make arrangements for child care in advance.

PAYMENT INFORMATION
A check or money order payable in U.S. funds to ENA or a credit card authorization (American Express, Discover, MasterCard or Visa) must accompany the registration form. Registration forms received without a method of payment will not be processed. Checks will be processed electronically; they may appear as a debit rather than a check transaction.

RFID CARDS
Radio-frequency identification cards will be issued to all registered attendees. This card contains the information that you provided on your registration form such as employer, address, telephone, fax and e-mail address and is your electronic business card when visiting exhibitor booths in the exhibit hall. When this card is scanned by an exhibitor, they can automatically download the attendee information you provided. The data on the card is encrypted to ensure your privacy.

TRANSFER OF REGISTRATION
In the event that you are unable to attend the meeting, your registration is transferable at no additional charge. Please call 866-320-3203 (toll-free), 514-228-3203 (international calls) or e-mail the registrar at ena@showcare.com.

CONTACT INFORMATION
The information provided on the registration form is available to exhibitors for purchase: if you provide your permission. Exhibitors will use this information to send you pre-show mailers or company information. If you do not wish to receive this information, please check the box which appears on the registration form. (i.e., I do not wish to receive important supplemental ENA Leadership Conference information from partners and vendors.)

CANCELLATIONS AND REFUNDS


You may cancel your registration without cause by notifying the ENA Registration Bureau in writing via fax (866-654-4048), e-mail (ena@showcare.com) or mail (see registration form for mailing address) on or before January 31, 2012. Cancellations received on or before this date will be refunded in full, less a $50 processing fee. After the cancellation deadline, refunds may be considered in the event of extenuating circumstances. Submit your request as outlined above no later than February 29, 2012. You will be notified via fax, e-mail or mail as to the status of your request. If approved, you will be refunded in full, less a $50 processing fee. For ENA members taking advantage of the deposit plan, your $100 deposit is nonrefundable. Membership dues, donations to ENA Foundation and/or those events requiring guaranteed seating including all special events (presessions and ENA Foundation events) are not refundable at any time. Refund requests received after February 29, 2012, will not be considered. Approved refunds will be processed in the name of the original payer within four to six weeks after receipt of the initial request. 26

AMERICANS WITH DISABILITIES ACT


If you require special materials or services as covered under the Americans with Disabilities Act, please advise ENA Meetings and Conferences, 915 Lee Street, Des Plaines, IL 60016-6569. Notice must be received in writing by January 31, 2012.

QUESTIONS?
For registration questions, please call 866-320-3203, 514-228-3203 (international calls) or e-mail the registrar at ena@showcare.com. For educational program information, please call ENA Educational Services staff at 800-900-9659, ext. 4123.

For the most up-to-date IllumInate & empower information, visit www.ena.org.

JoIn uS In new orleanS!


Come and experience the Big Easy. New Orleans, founded in 1718, blends its rich historical past with all that is new. Here you will find world class music and cuisine, numerous shopping opportunities and so much more. New Orleans diversity offers many unique areas you will want to experience from the Garden City to the French Quarter and much more. There is so much to see and explore. Put on your walking shoes and stroll among the diverse crowds, take in the colorful architecture, wonderful food and the easy rhythm of life. For more information on activities in New Orleans and tours visit www.ena.org.
AIRPORT TRANSPORTATION
Shuttles The airport shuttle operates to/from the Louis Armstrong New Orleans Airport to hotels listed on page 28 at a special discounted rate for ENA of $35 per person round-trip. The $3 discount is automatic when you access www.airportshuttleneworleans.com/ena0212. Service is available on a continuous basis with vans departing approximately every 30 minutes. If your flight is delayed you will still have a reservation on the next departing shuttle.

ENA TRAVEL SERVICES


Take advantage of exclusive discounts on American, Delta, Southwest and United. ENA Travel Service is the only place for you to receive up to a 9 percent discount to the meeting. There are two easy ways to book your airline tickets: Visit www.amtrav.com/enat to view all airlines and schedules with one quick search. Easy access is available with your name and e-mail address. There is no charge to search airfare and a $9 charge to ticket. Call AmTrav Corporate Travel at 800-795-8371 and the knowledgeable agents are available 7 a.m. 11 p.m. central time weekdays. There is no charge for questions and a $25 charge to ticket.

Present your Web ticket to an Airport Shuttle Dock Representative at the Ticket Desk, located across from baggage claim areas 3, 6 and 12 after you have retrieved your baggage. Taxicabs Rates vary, but approximate fares from the airport are $33 to the Central Business District for up to two passengers and $14 per passenger for three or more passengers. Pick-up is on the lower level, outside the baggage claim area. There may be an additional charge for extra baggage. While you can often find a cab stand near a major hotel, be sure to call ahead during peak visitor seasons like Jazzfest and Mardi Gras. For a list of cab companies and their phone numbers, visit http://www.tripsmarter.com/neworleans/info/info7.htm.

HOTELS/CONVENTION CENTER TRANSPORTATION


Shuttle service will be available for travel between all ENA contracted hotels. Currently, ENA is using the Hotel Monteleone on Royal Street and the Astor Crowne Plaza Hotel on Bourbon and Canal Streets. Shuttle times will be posted in the onsite program guide as well as in the hotel lobbies.

r regISte11 by Jan. e to SaV

Registration for Leadership Conference 2012 opens Mid-October Early Bird Rates available until January 11, 2012
For the most up-to-date IllumInate & empower information, visit www.ena.org. 27

ena leaderShIp conFerence 2012 hotel Form


February 22-26, 2012 New OrleaNs
To take advantage of the special ENA conference rates, please book your reservation by January 11, 2012.

Instructions Reservations can be made through January 11, 2012, by choosing one of the following methods (based on availability): Online: Visit www.ena.org Look under New Orleans Leadership Conference Fax: 301-694-5124 Phone: 800-424-5250 (US and Canada) 847-996-5880 (International) Mail: ENA Leadership Conference 2012/ Experient Housing PO Box 4088 Frederick, MD 21705 Confirmations Confirmations will be sent after each reservation booking, modification or cancellation. Review it carefully for accuracy. If you do not receive a confirmation via e-mail within 14 days after any transaction, please contact the Housing Bureau via fax. Rates/Taxes and Special Requests To take advantage of the special conference rates, book your reservations by January 11, 2012. Though reservations can be booked after this date and through January 11, 2012, ENA cannot guarantee discounted rates and availability at the conference hotels. All rates are per room per night and are subject to 13% tax for 2 nights (subject to change without notice). Deposits All hotels require a credit card guarantee of one nights room and tax with each reservation request. Housing forms received without a valid credit card will be returned and will not be processed. Credit cards must be valid through March 5 in order to be considered a proper guarantee. NO CASH OR CHECK DEPOSITS ACCEPTED. A first nights deposit is required. Deposits are refundable provided you cancel your room within 72 hours of arrival. Rooms reserved for Monday, February 20, and Tuesday, February 21, will require a non-refundable deposit.

Guest Information (Use one form for each room requested. Make copies as needed.)
Arrival Date First Name: E-mail Address: Daytime Telephone: Company: Address: City/State/Province: Zip/Postal Code, Country: Fax: Departure Date Last Name:

When providing an international telephone number, please include country and city access numbers.

Hotel Information
Hotel Monteleone: 214 Royal Street, $179 single or double occupancy Astor Crowne Plaza Hotel: 739 Canal Street at Bourbon, $159 single or double occupancy, $20 per additional person Please list the names of hotels in order of preference. First: Second: Room rates include a $10/night rebate that will be utilized to offset shuttle costs to the convention center. Reservations will be processed on a first-come, first-served basis. If all hotels are unavailable, comparable reservations will be made at another participating hotel. Please process this reservation according to (please circle one): Comparable room rate. Proximity to convention center. Circle number of occupants:

1 2 3 4

Circle beds requested:

King Double/Double

List all room occupants, include yourself:

Check here if you have a disability requiring special services.

Check here to request a smoking room.

Special requests:

Non-smoking

Smoking

ADA

Other:

(Hotels will assign specific room types upon check in, based upon availability. Please be advised that requests are not guaranteed.)

Payment Information
Due to Mardi Gras there are a limited number of hotel rooms available on Monday, February 20 and Tuesday, February 21. These nights only are subject to a non refundable one nights room and tax deposit.

Changes and Cancellations All hotels require a valid credit card guarantee of one nights room and tax with each reservation request. Before January 11, 2012: Changes Credit cards must be valid through March 5, 2012. to name, dates, address or special American Express Discover MasterCard Visa requests can be made by calling the Housing bureau. Cancellation of hotel Card Number Exp. Date reservations, can be made prior to January 11, 2012, without penalty. Cancellations within 72 hours of arrival Credit Card Billing Address are subject to forfeiture of first nights room and tax deposit. City State Zip Code After January 11, 2012: All changes and cancellations must be made directly with Name as it Appears on Card the assigned hotel. Do not contact the hotel directly until after January 25, 2012.
Authorized Signature (necessary to process reservation)

ena leaderShIp conFerence 2012 regIStratIon Form


February 22-26, 2012 New OrleaNs CONveNtiON CeNter New OrleaNs
Register now and save with early bird rates by January 11, 2012.
Page 1 of 2

Register today using one of these three easy methods:


Fax: 866-654-4048 or 514-380-9363 Mail: 2012 ENA Leadership Conference c/o Showcare Registration 1200 G Street NW, Suite 800 Washington, DC 20005-6705 Online: www.ena.org

Registration Questions: 866-320-3203 US and Canada (toll-free) or 514-228-3203 (international calls)

Contact Information (please type or print legibly)


ENA Member Number Ms. Mrs. Mr. Dr. First Name Credentials Job Title State Council or Chapter Name* Employer Employer Address Employer Telephone Employer City Fax State E-mail Address Zip Country Officer Position* Middle Initial Date Last Name First Name for Badge (optional)

This is my first time attending an ENA Leadership Conference. I do not wish to receive important supplemental ENA Leadership Conference information from partners and vendors.

Step 1 Registration Fees


You must be a current member of ENA to be eligible for member fees. Nonmembers: to qualify for member registration fees, complete the membership application and submit with this form. Three-day fees if postmarked by: 1/11/12 after 1/11/12 For one- or two-day attendees, please check the following: ENA Member $340 $430 Friday Saturday Sunday ENA State Leaders* $285 $285 ENA State and Chapter Leaders Conference only complimentary. Step 1 Subtotal $ Nonmember $455 $540 Two-day fees if postmarked by: 1/11/12 after 1/11/12 *A reduced fee of $285 is available to ENA 2012 state and chapter leaders (officers, directors ENA Member $300 $385 and committee chairs are welcome to attend the state and chapter leaders conference and stay on for ENA Leadership Conference). Nonmember $410 $490 One-day fees if postmarked by: 1/11/12 after 1/11/12 ENA Member $265 $340 Nonmember $365 $445

Step 2 Presessions
Thursday, February 23
Key Concepts in Emergency Department Management: Current Challenges $130 member/$235 nonmember; preregistration required; limited capacity. Why Wont They Behave? $95 member/$155 nonmember; preregistration required; limited capacity.
Presession ONLY Registration and Fee: ENAs practice has been to extend presession registration to ENA Leadership Conference attendees only. However, registration is available for presessions only based on remaining availability as of January 31, 2012. Registration for presessions only will not be accepted before January 31, 2012 or after February 22, 2012. Presession fees are nonrefundable.

Step 2 Subtotal

Step 3 Guest Registration


Guest(s) may accompany a one-, two- or three-day ENA Leadership Conference registrant. Guests may not be ENA members. A name badge is required for social functions, special events and to attend the exhibits. Guests cannot attend educational sessions or earn contact hours. Guests must be 18 and over. Guest Fee includes: Welcome to New Orleans Party, entrance to exhibit hall and lunch in the exhibit hall. 1) _______________________________________________________ 2) _______________________________________________________
Guest fee (per guest) if postmarked by: 1/11/12 $79 after 1/11/12 or onsite $100

Step 3 Subtotal

ena leaderShIp conFerence 2012 regIStratIon Form


Name:
Page 2 of 2

Step 4 Special Events (Nonrefundable)


Please check the box next to all of the following events you plan to attend. Thursday, February 23 Welcome to New Orleans Party; 7 10:30 p.m. (no fee) Friday, February 24 Box Lunch in the Exhibit Hall; 11:30 a.m. 1 p.m. (no fee) Masked on the Mighty Miss An ENA Foundation Exclusive Event; 7 10 p.m. ($40 fee) Saturday, February 25 ENA Candidates Election Forum with Box Lunch; 11:30 a.m. 1 p.m. (no fee) OR Box Lunch in the Exhibit Hall; 11:30 a.m. 1 p.m. (no fee) Step 4 Subtotal $

Step 7 Tell ENA About You (Please circle your responses)


A. Gender: 1. Male 2. Female B. When were you born? 1. 1945 or earlier 2. 1946 1964 3. 1965 1980 4. 1981 or later C. Which title best describes your current position? 1. Chief nurse executive 2. Nurse manager/director 3. Coordinator/charge nurse 4. Trauma coordinator 5. Nurse practitioner 6. Clinical nurse specialist 7. Staff RN 8. Staff LPN 9. Educator/staff development 10. Hospital administrator 11. Faculty 12. Physician 13. Consultant 14. Inactive/retired 15. EMT/paramedic 16. Transport nurse 17. Other: D. Total years in emergency nursing: 1. 0 2 years 2. 3 5 years 3. 6 10 years 4. 11 15 years 5. 16 20 years 6. 20+ years 7. Not applicable E. Highest level of education: 1. Associate degree 2. Bachelors 3. Masters 4. Doctorate 5. Other: F. Which best describes your area of practice: 1. Adult/pediatrics emergency department 2. Pediatrics emergency department 3. Prehospital 4. Quality/risk management 5. Transport nursing 6. Critical care unit 7. Ambulatory care/free standing care center 8. Occupational health 9. Academia/education 10. Administration 11. Other: G. Number of emergency department visits to your institution per year: 1. 0 20,000 2. 20,001 40,000 3. 40,001 60,000 4. 60,001 100,000 5. 100,001+ H. Do you plan to collect product/service information from exhibitors to bring back to your institution? 1. Yes 2. No I. Do you provide exhibitors with information about: (circle all that apply) 1. Your current products/services 2. Your needs for products/ services 3. Trends in emergency health care 4. Contact persons at your institution J. Do you participate in clinical evaluations of products, equipment or services? 1. Yes 2. No K. Do you recommend products and/ or suppliers to your institution? 1. Yes 2. No L. What is the MOST important factor in your decision to attend this meeting? 1. Overall program content 2. General session speakers 3. Networking opportunities 4. Opportunity to speak with vendors 5. Location 6. Cost M. How did you receive information on this meeting? 1. Advance Program in ENA Connection 2. Advance Program in Journal Emergency Nursing 3. Advance Program mailed directly to my attention 4. Other direct mail 5. Director/manager forwarded to my attention 6. www.ena.org 7. ENA e-mail communication 8. Friend/acquaintance N. How far in advance did you plan to attend this meeting? 1. Less than 3 months 2. 3 months 3. 6 months 4. 12 months 5. 18 months or more

Step 5 Liability Waiver and Emergency Contact Information


Please read and sign. I agree and acknowledge that I am undertaking participation in ENA events and activities as my own free and intentional act and I am fully aware that possible physical injury might occur to me as a result of my participation in these events. I give this acknowledgement freely and knowingly and that I am, as a result, able to participate in ENA events and I do hereby assume responsibility for my own well-being. I also agree not to allow any other individual to participate in my place.
Signature Emergency Contact Name Daytime Telephone Date Relationship Evening Telephone

Step 6 Fee Calculation


Step 1: Registration Fees Payment in Full Deposit Plan ($100) Step 2: Presessions nonrefundable Step 3: Guest Registration Step 4: Special Events nonrefundable ENA Foundation 4GB Thumb Drive $30 fee, nonrefundable ENA Foundation Donation tax deductible Step 6 Total $ _______________ $ _______________ $ _______________ $ _______________ $ _______________ $ _______________ $

Prepayment (U.S. funds) is required. ENA accepts checks, money orders, American Express, Discover, MasterCard, Visa. Sorry, no purchase orders. Checks will be processed electronically. If you do not want your check converted electronically, please select another method of payment. Check or money order enclosed (payable to ENA in U.S. funds) American Express Discover MasterCard
Card Number Credit Card Billing Address City Name as it Appears on Card Authorized Signature* State Zip Code Exp. Date

Visa

*ENA registrar is authorized to charge correct amount due based on deadlines and correct totals.

PLEASE NOTE: On occasion, an ENA photographer may take photos of participants at the State Leaders Conference and ENA Leadership Conference 2012, or of people participating in functions or activities. Please be aware that these photos are for ENA use only and may appear in ENAs conference programs, catalogs, brochures, ENA Connection, Journal of Emergency Nursing, on ENAs Web site, in other ENA materials or as part of ENAs media outreach efforts. Your attendance constitutes your permission and consent for this photography and subsequent usage.

Tips for Planning Your Trip for ENA Leadership Conference 2012
Mardi Gras (Fat Tuesday in English), is a carnival celebration well-known throughout the world. The New Orleans Carnival season, with roots in preparing for the start of the Christian season of Lent, starts after Twelfth Night on Epiphany (January 6). It is a season of parades, balls (some of them masquerade balls) and king cake parties. If you would like to experience Mardi Gras prior to the start of ENAs conference, a very limited inventory of guest rooms is available at the ENA contracted hotels at the group rates on Sunday, February 19 and Monday, February 20 and rooms reserved will require a nonrefundable deposit. ENA will attempt to contract additional rooms on these days if the demand increases, however, additional rooms would be subject to higher hotel rates. If you want to experience Mardi Gras, it is best to first check with the ENA housing bureau prior to securing airline reservations. For those arriving on Tuesday, February 21 (Fat Tuesday and the culmination of Mardi Gras), plan to arrive prior to 10 a.m. and anytime after 6 p.m. Mardi Gras festivities will occur throughout the day with a huge amount of foot traffic, yet a very festive atmosphere. Tuesday is the day of parades, parties and family gatherings. Numerous formal parades are scheduled for this day with street closures from 10 a.m. 6 p.m. The parades will end Tuesday evening. There will be a Mardi Gras atmosphere until midnight Tuesday, February 21. On Wednesday morning all streets and businesses are reopened and the city resumes its normal business activities.

Mark Your Calendar

ENA LEA DER SHI P CO NFE

REN CE 201 2

31

three wayS to regISter!


Online: www.ena.org Fax: 866-654-4048 (US and Canada) or 514-380-9363 (International) Mail: c/o Showcare Registration 1200 G Street NW, Suite 800 Washington, DC 20005-6705

Information From Past Attendees*


Thank you for a wonderful conference. Such a renewing experience. I am full of ideas that sparked from the sessions I attended. Heres to happy changes! Thank you again! Ill be looking to attend another conference! I cannot begin to tell you how powerful this conference was for me. I feel as though I am personally and professionally changed by the things I learned and the people I met. I learned so much and treasure all of the pearls of wisdom imparted at Leadership 2011. Thank you for the strength of this organization! I went to learn more and to be better able to support my leaders and educate other nurses to make change easier. Now I am very enthusiastic in working the crowd. Emergency department directors to send their sta when they cant attend is a good idea.

IMPORTANT DATES TO REMEMBER


Registration Opens .................................................Mid-October Early Bird Registration Closes.........................January 11, 2012 ENA Board of Directors Meeting................... February 22, 2012 State and Chapter Leaders Conference ....... February 23, 2012 Presessions ...................................................... February 23, 2012 Educational Sessions.............................. February 24 26, 2012

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*ENA Leadership Conference 2010 survey

For the most up-to-date IllumInate & empower information, visit www.ena.org.

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