Dakota Communications Center

Annual Report 2010

Dakota Communications Center 2860 160th Street W Rosemount, MN 55068

Table of Contents
Page 4 5 Section Member & Non-Member Agencies Leadership Board of Directors Executive Committee Executive Director & Operations Director 9 Organization History Mission Statement Governance & Organizational Charts Public Safety Partners 15 Administration Human Resources Employee Recognition Program & Awards Finance 21 Operations Supervisory & Communications Staff Training Program Performance & Productivity 23 Technical Services Technical Services Team Technical Projects & Implementations 26 Facts & Statistics 2010 Statistics Glossary Acknowledgement

36 37

Membership
Members City of Apple Valley City of Burnsville Dakota County City of Eagan City of Farmington City of Hastings City of Inver Grove Heights City of Lakeville City of Mendota Heights City of Rosemount City of South St. Paul City of West St. Paul

Non-Members, served by the DCC under fee arrangement Miesville Fire Department Randolph-Hampton Fire District

Leadership
Board of Directors One elected official from each of the twelve member jurisdictions serves on the Dakota Communications Center Board of Directors. The Board is the DCC governing body and provides policy leadership and approves general policies relating to budget, finance and legal matters. In 2010, the Board of Directors was chaired by Inver Grove Heights Mayor, George Tourville. Rosemount Mayor, Bill Droste served as ViceChair. At the first meeting in 2010, the DCC said farewell to Burnsville Mayor Elizabeth Kautz and Dakota County Commissioner Nancy Schouweiler. Kautz and Schouweiler both served two 2-year terms on the Board of Directors, Kautz as the Chair. Our gratitude goes out to these and all members who have served or are currently serving on the DCC Board of Directors. City of Apple Valley
Councilmember John Bergman Councilmember Sharon LaCombAlternate

City of Inver Grove Heights

Mayor George Tourville (CHAIR) Councilmember Dennis MaddenAlternate

City of Burnsville
Councilmember Mary Sherry Councilmember Charlie CrichtonAlternate

City of Lakeville
Councilmember Laurie Rieb Councilmember Mark BellowsAlternate

Dakota County
Commissioner Liz Workman Commissioner Tom EganAlternate

City of Mendota Heights

Councilmember Ultan Duggan Councilmember Sandra KrebsbachAlternate

City of Eagan
Councilmember Gary Hansen Councilmember Cyndee FieldsAlternate

City of Rosemount
Mayor Bill Droste (VICE-CHAIR) Councilmember Jeff WeisenselAlternate

City of Farmington
Mayor Todd Larson Councilmember Steve WilsonAlternate

City of South St. Paul

Councilmember Micky Gutzmann Mayor Beth BaumannAlternate

City of Hastings
Councilmember Mike Slavik Mayor Paul HicksAlternate

City of West St. Paul

Councilmember Darlene Lewis Councilmember Aaron VanMoorlehemAlternate

Leadership
Executive Committee The City and County Administrators/Managers from the twelve member jurisdictions comprise the DCC Executive Committee. The committee provides direction and DCC operations oversite subject to policy direction of the Board. In 2010 the Executive Committee was chaired by Hastings City Administrator, Dave Osberg. Inver Grove Heights City Administrator Joe Lynch served as Vice-Chair.

City of Apple Valley

City Administrator Tom Lawell Asst. Administrator Charles GraweAlternate

City of Inver Grove Heights

City Administrator Joe Lynch (VICE-CHAIR) Asst. Administrator Jenelle TeppenAlternate

City of Burnsville
City Manager Craig Ebeling Deputy Manager Tom HansenAlternate

City of Lakeville
City Administrator Steve Mielke Police Chief Tom VonhofAlternate

Dakota County
County Administrator Brandt Richardson Risk/Homeland Security Mgr. BJ BattigAlternate

City of Mendota Heights

City Administrator David McKnight Police Chief Mike AschenbrenerAlternate

City of Eagan
City Administrator Tom Hedges Admin. Svcs. Director Gene VanoverbekeAlternate

City of Rosemount
City Administrator Dwight Johnson Asst. Administrator Emmy FosterAlternate

City of Farmington
City Administrator Peter Herlofsky Admin. Svcs Director Lisa ShadickAlternate

City of South St. Paul

City Administrator Stephen King Police Chief Daniel VujovichAlternate

City of Hastings
City Administrator Dave Osberg (CHAIR) Asst. Administrator Melanie Mesko LeeAlternate

City of West St. Paul

City Manager John Remkus Asst. City Manager Sherrie LeAlternate

Leadership
FarewellKent Therkelsen In January, 2010 the Board of Directors received and accepted Executive Director Therkelsens letter of resignation. Therkelsen was the first Dakota Communications Center employee, serving as Executive Director from June of 2006 to July of 2010. Director Therkelsens commitment to the DCC consortium, its mission and employees is one of the many reasons the DCC has proven to be such a great success. DCC staff thanks Therkelsen for his direction and guidance.

Leadership
Interim Executive Director The Executive Director is the Board of Directors only employee. The Director implements policy direction of the Board and Executive Committee, prepares the annual operating and capital budgets and appoints all other DCC employees. Hired in January, 2007 as the Operations Director, Diane Lind was appointed to the position of Interim Executive Director in July, 2010 . During her appointment, Lind assumed the responsibilities of the Executive Director position including administration and operations of the DCC.

Interim Operations Director The Operations Director provides leadership for the DCCs around the clock dispatch operations, training and technical support. This position supervises the six dispatch supervisory team as well as the training coordinator and two technical support specialists. The Operations Director also works closely with the Joint Operations Committee, made up of members of the Fire/ EMS and Law Enforcement Operations Advisory groups. In July of 2010, Training Coordinator & Dispatch Supervisor Rose Kruchten was appointed to the position of Interim Operations Director. During Kruchtens appointment, she assumed the responsibilities of the Operations Director position and also retained many of her Training Coordinator responsibilities.

Organization
History Dakota Communications Center (DCC) was created in 2005 when eleven city councils and the Dakota County Board entered into a Joint Powers agreement to build and operate a combined 9-1-1 center for all of Dakota County. The Joint Powers Agreement allowed our Members to achieve the operational and financial benefits of a larger center while providing a high level of local control over operations. In December 2007, all public safety dispatching in Dakota County was consolidated into a new state-of-the-art 9-1-1 center in Empire Township. Under the direction of our first Executive Director, Kent Therkelsen, the DCC was able to consolidate and perform work previously carried out in the five centers located throughout Dakota County. 93% of staff from those five centers, some with over thirty years of 9-1-1 dispatch experience within Dakota County, accepted employment with the DCC. With the opening of our doors, the DCC and our members became part of the ARMER radio system allowing for unification of all emergency responders on a shared, metropolitan-wide radio network. The ARMER radio system offers seamless communications across agency borders. As the ARMER system expands, inter-agency radio communications is expected to expand state-wide giving Dakota County responders the ability to talk with our neighbors to the south.

Organization
Mission Statement The mission of the Dakota Communications Center is to serve and protect public safety by providing a vital communications link between the community and their public safety responders. We recognize both as our customers.

In furtherance of our mission, we are committed to: The highest standards of integrity and customer service. Efficient and effective acquisition and dissemination of information. Accountability for performance and conduct. Continuous improvement through professional development.

Organization
Governance Structure

County Board

City Councils

Board of Directors (Elected Officials with Weighted Voting) Executive Committee (Chief Administrative Officers of Member Jurisdictions with Non-Weighted Voting)

Operations Committee (Consensus when possible; When voting, 1 Seat1 Vote from Each Fire & Law Enforcement Agency from JPA Member Communities. Chair is Tiebreaker) Fire/EMS Operations Subcommittee (1 seat1 vote per member Fire Department & County EMS Coordinator) Ad-Hoc Members from Non-JPA Communities Law Enforcement Operations Subcommittee (1 seat1 vote per member Law Enforcement agency) Ad-Hoc Members from Non-JPA Communities

Executive Director (DCC)

See Organizational Chart

Organization
DCC Organizational Chart

Executive Director Executive Assistant Operations Director

Training Supervisor

Technical Support Specialists

Dispatch Supervisor Day Shift Dispatchers

Dispatch Supervisor Day Shift Dispatchers

Dispatch Supervisor Mid Shift Dispatchers

Dispatch Supervisor Mid Shift Dispatchers

Dispatch Supervisor Dog Shift Dispatchers

Dispatch Supervisor Dog Shift Dispatchers

Loading Chart Dispatchers Dispatch Supervisors Executive Assistant Executive Director 52 6 1 1 Operations Director 1 Technical Support Spec. 2 Training Supervisor 1

Organization
Public Safety PartnersFire/EMS

Chief Nealon Thompson Apple Valley Fire Department Chief Steve Harklerode Burnsville Fire Department EMS Director Marty Forseth Dakota County Chief Mike Scott Eagan Fire Department Chief Tim Pietsch Farmington Fire Department Fire Marshal John Powers (CHAIR) (Fire/EMS Ops Committee Rep) Chief Mike Schutt Hastings Fire Department

Chief Judy Thill Inver Grove Heights Fire Department Chief Mike Meyer Lakeville Fire Department Chief John Maczko Mendota Heights Fire Department Chief Scott Aker Rosemount Fire Department Assistant Chief Jim Voelker (Fire/EMS Ops Committee Rep) Chief John Ehret South Metro Fire Department

Organization
Public Safety PartnersLaw Enforcement

Chief Scott Johnson Apple Valley Police Department Chief Bob Hawkins Burnsville Police Department Lynn Lembcke (Law Enforcement Ops Committee Rep) Sheriff Dave Bellows (CHAIR) Dakota County Sheriffs Office Chief Jim McDonald Eagan Police Department Deputy Chief Jeff Johnson (Law Enforcement Ops Committee Rep) Chief Brian Lindquist Farmington Police Department Chief Paul Schnell Hastings Police Department

Chief Chuck Kleckner Inver Grove Heights Police Department Chief Tom Vonhof Lakeville Police Department Chief Mike Aschenbrener Mendota Heights Police Department Chief Gary Kalstabakken Rosemount Police Department Chief Dan Vujovich South St. Paul Police Department Chief Bud Shaver West St. Paul Police Department

Administration
Administrative Offices Diane Lind Rose Kruchten Jen Hildebrandt Interim Executive Director Interim Operations Director/Training Coordinator Executive Assistant

Employment Activity New Hires Tori Bourdages Marnie Chupurdia Nicholas Eilers Andrew Schoo April 5th, 2010 June 7th, 2010 November 1st, 2010 November 10th, 2010

Departures Mike Sattler Elyse Loewenhagen Allena Catchings Charo Kent Therkelsen Chris Tewalt Kathy Krystosek January 5th, 2010 February 16th, 2010 April 26th, 2010 June 30th, 2010 August 4th, 2010 December 17th, 2010

2010 Communications Training Officers Diane Bodeen Jenni Buran Allena Catchings-Charo Jolene Cemensky MaryJo Eilers Tera Hahle Stacey Hansen Rachel Keeler Pat Meyer John OLaughlin

Administration
Employee Recognition Program & Awards The Dakota Communications Center (DCC) Employee Recognition program encourages employees to nominate their co-workers for recognition for service above and beyond the normal call of duty. These nominations are forwarded to an Employee Recognition Committee for further consideration and recommendation to the Executive Director. Awards are presented during a ceremony each April during National Telecommunications Week. The Award of Merit may be given to an employee of the Dakota Communications Center for outstanding self-initiated work or for long-term exceptional performance and dedication to the DCC and public at large. This award may be given for an incident which shows extraordinary expertise, thoroughness, or determination exhibited by an employee of the Dakota Communications Center. The Certificate of Commendation may be given to an employee of the Dakota Communications Center for an act or achievement that is above the normal call of duty or beyond the normal performance required of employees. Dispatch Supervisors have the authority to issue Supervisory Commendations on the spot in situations where they witness outstanding service provided by a dispatcher. Stork Awards are presented to dispatchers by the EMS community for participation in successful deliveries of babies by providing medical direction to callers until responders are able to arrive and assist. Each year Rosemount Legion presents a Dispatcher of the Year award to a Dakota Communications Center dispatcher. This individual is nominated by their DCC peers for their exceptional work.

Administration
Employee Recognition Program & AwardsContinued

2010 Recognitions Award of Merit Stacey Hansen Jen Hildebrandt Gina Jermasek Rachel Keeler Rose Kruchten Dan Kuykendall Anna Letourneau Doris Lake Cheryl Pritzlaff Troy Ruby

Certificate of Commendation Stacie Adamek Diane Bodeen Heidi McQuoid Vicki Nelson

Administration
Employee Recognition Program & AwardsContinued

Stork Awards Stacie Adamek Brent Anderson Mindy Kaltenhauser Dan Kuykendall Anna Letourneau Pat Meyer Megan Prail Mike Whebbe

2010 Dispatcher of the Year Rachel Keeler Lifesaving Awardpresented by Eagan Police Chief Jim McDonald Rachel Keeler

Award of Excellencepresented by Inver Grove Heights Fire Chief Judy Thill

Beth Molstad

Administration
Finance As directed in the Joint Powers Agreement, the Board of Directors is required to adopt an annual operating and capital budget by September 1st each year for the following calendar year. In February, the budgeting process begins. Staff works with the Executive Committee to establish a proposed budget for consideration by the Board. This budgeting process is designed to be completed early in the year to assist member agencies in their budgeting process. As a government Joint Powers entity, the DCC does not have taxing authority. This results in our member agencies sharing the costs associated with DCC operations. Cost allocations are determined by individual agency usage, reflected in the number of assigned CAD events, averaged over three years. The three year averaging is used to moderate any unusual fluctuations in activity. In addition to the member fees, revenues are also received from the State of Minnesota 9-1-1 fund. Adopted 2010 Member Fees
General Fund 851,416 1,109,530 573,519 1,118,909 304,717 314,580 448,808 798,729 139,742 1,307 2,647 325,580 398,948 433,062 Dakota County Start Up Debt Service Obligation 151,515 204,240 81,828 215,596 58,113 46,988 75,829 134,785 17,879 2010 Total 1,002,931 1,313,770 818,597 1,334,505 362,830 361,568 524,637 933,514 157,621 1,307 2,647 383,874 469,278 503,354 8,170,433 Comparison To 2009 Increase/(Decrease) 69,403 47,047 55,103 (452) 2,946 59,756 48,995 86,828 31,150 (95) (96) 19,464 37,429 55,792 513,270

% Apple Valley Burnsville Dakota County Eagan Farmington Hastings Inver Grove Heights Lakeville Mendota Heights Miesville Randolph/Hampton Rosemount South St. Paul West St. Paul Total 12.48% 16.27% 8.41% 16.40% 4.47% 4.61% 6.58% 11.71% 2.05% 0.02% 0.04% 4.77% 5.85% 6.35%

163,250

58,294 70,330 70,292 163,250 1,185,689

100.00% 6,821,494

Administration
Finance In 2010 the DCCs approved operating budget was $7,596,034. This was a reduction of $160,620 from the 2009 operating budget. The majority of the operating expenses are in the area of personnel, followed by facility leasing/management and data processing. The greatest capital expenditure was for the new Computer Aided Dispatch (CAD) system. The DCC retained the contract with LOGIS to provide CAD services. LOGIS recently negotiated with Motorola to replace the Printrak CAD system for the new Premier One CAD system. Installation of the system is slated for 2011. Financing of equipment acquisitions such as this is through the Public Safety Revenue Bonds which were issued in 2007. DCC Major Operating Expense Categories

Administration
Human Resources

Step Up! 2010 Wellness Program Committee Members Stacie Adamek LynAnn Bochniak MaryJo Eilers

Jen Hildebrandt Gino Messina Cheryl Pritzlaff (CHAIR)

The Dakota Communications Center Step Up! Wellness Program was implemented July 1st, 2010. The Step Up! program focuses on providing tools and information to improve employee health and well-being in the work environment. By encouraging and supporting program participation, and celebrating our successes, Dakota Communications Center staff can obtain physical and mental wellness and inspire our families and others to Step Up! Participating in a voluntary wellness program is a choice made by employees that positively impacts the rest of their lives. In 2010 employees were challenged to complete a Health Assessment and six other activities as described in the program. Successful completion of these tasks earned these employees eight wellness hours, and if, at the end of the year, the program had 75% staff participation and successful completion of the challenge, all participants would receive 12 wellness hours. On December 1st, it was confirmed that 80% of DCC staff successfully completed the challenge. The DCC Wellness Committee plans to continue challenging their co-workers to participate in Step Up! and looks forward to growing the program significantly in 2011.

Operations
Communications Floor Supervisory Staff Sandy Flategraff Doris Lake Vicki Nelson Cheryl Pritzlaff Troy Ruby Tara Shoemaker

Communications Staff Stacie Adamek Brent Anderson Dawn Anderson Kellie Bailey LynAnn Bochniak Diane Bodeen Tori Bourdages Kelly Bultman Jenni Buran Jolene Cemensky Dave Chilson Marnie Chupurdia Tiffany Collins Ray Egan MaryJo Eilers Nick Eilers Becky Evans Tiffany Germann Tera Hahle Stacey Hansen Katie Hoffman Kris Houlehan Gina Jermasek Mindy Kaltenhauser Rachel Keeler Brian Kluck Dan Kuykendall Anna Letourneau Heidi McQuoid Gino Messina Pat Meyer Beth Molstad Jan OBrien John OLaughlin Megan Prail Theresa Reyer Karen Rinta Rachel Robles Cindy Ryan Vicki Ryan Andy Schoo Karla Schrader Anne Senko Mary Siegler Pascale Smith Jenny Van Putten Holly Vivant Mike Whebbe Jim Zgoda

Operations
Training 2010 Trainers Diane Bodeen Jenni Buran Allena Catchings-Charo Jolene Cemensky MaryJo Eilers Tera Hahle Stacey Hansen Rachel Keeler Pat Meyer John OLaughlin

In 2010, DCC dispatchers had a number of opportunities for training. All dispatchers attended in-house training on the Prairie Island Nuclear Facility, fire dispatching, courtroom testimony, crisis callers and active shooter training. In addition most dispatchers had the opportunity to take part in a COOP (Continuity of Operations Plan) drill, where they reviewed procedures in the event there was a problem on the main dispatch floor and dispatchers had to be relocated temporarily to a more sheltered area in the building. For many dispatchers the most interesting, and educational training experience was a live burn with the Eagan Fire Department. Eagan firefighters invited dispatchers to put on firefighting gear and enter a live burn situation. Those who participated felt they came back with a much better understanding of what the firefighters did at the scene, and some of the difficulties they have to deal with when fighting fires. Other classes attended by DCC staff included: EMD Quality Assurance training Radio Scenario Training with the Metropolitan Emergency Services Board Pipeline Emergency Response Training APCO/NENA Conferences North Memorial Conferences Incident Command System Training CPR Training Risk Management Training BCA Conference Active Shooting Response In addition, when possible, members of the DCC dispatch staff went on ride-alongs with police or fire agencies within Dakota County in order to familiarize themselves with geography or procedures. For 2010, DCC staff, in total, attended more than 1800 hours of training.

Technical Services
Technical Staff Matt Brandenburg John Sutton Technical Support Specialist Technical Support Specialist

EOC/Video Conferencing In December of 2009, the Board of Directors approved Dakota Countys request to designate the DCC training room as the backup Emergency Operations Center (EOC) for Dakota County and its cities. The facility has many attributes that support an EOC including: Physically hardened facility Convergence of voice and data network facilities with a high level of redundancy Easily configurable multi-purpose training room Centrally located within Dakota County The official designation allowed Department of Homeland Security grants, as well as other grant monies to be used to develop the necessary capabilities for EOC use. In 2010 the first of the enhancements, video conferencing equipment, was installed for daily use as well as for emergency situations. DCC Board of Directors Member and Rosemount Mayor, Bill Droste, was the first to use this equipment allowing him to participate in State Radio Board meetings remotely. In addition, staff has used this equipment to attend interactive webinars for training and other events. The capability to attend events via video conferencing allows for more involvement without the associated expenses related to time and travel.

Technical Services
Next Generation 9-1-1 9-1-1 was developed in the late 1960s and early 1970s. In the early 1980s, enhancements were made to send caller location information to the Public Safety Answering Points (PSAP). The current infrastructure is based on the same Plain Old Telephone Service (POTS) as it was forty years ago. However, this technology is changing. The DCC, Ramsey and Washington Counties are in the second year of the Metropolitan Emergency Services Board pilot project which explores the use of internet protocol (IP) technology for the transport of 9-1-1 calls. This migration would allow for the transmission of text messages, videos and photos as well as 9-1-1 calls. In 2010, partners in the project expanded to include the State 9-1-1 Board, the State Division of Emergency Communications Networks, the State Office of Enterprise Technology, the LOGIS organization, and county and local IT personnel. These partners are instrumental in identifying currently unused fiber which can be used in the development of a redundant fiber ring capable of supporting the needs of public safety telephone communications. The DCC and its partners continue to prepare for the technological changes which will soon embrace the 9-1-1 community.

Provided by the Department of Transportation

Technical Services
Radio In 2010, the DCC saw three major radio enhancements. The first was the installation of the remaining two radio consoles located in the dispatch training room. These consoles are designed for training of new employees, overflow in the event of an emergency and backup for other Public Safety Answering Points (PSAPS). Due to limited resources on the state ARMER radio system, the DCC was initially unable to activate these consoles. As the state radio system developed, space became available to complete this project.

The second enhancement was the installation of a fourth Central Electronics Bank (CEB) at Waters Edge in Roseville. This gave the DCC the needed capacity to activate the final two radio consoles bringing the total number of functional consoles to 23, as originally intended. The third enhancement was the addition of a tenth radio tower in southeast Dakota County in Ravenna Township. VHF paging transmitters, used by our fire departments as a method of responder notification, are located at each radio tower site. Due to the terrain in this area of the County, responding departments were experiencing less than ideal radio and paging reception, given the current nine radio tower site locations. In 2010, Dakota County Radio Services began installation of a tenth radio site, addressing responder needs for clear, reliable radio and paging communications. Completion of this site is expected in early 2011.

Facts & Statistics

Facts & Statistics

Facts & Statistics

Facts & Statistics

Dakota Communications Center Monthly Statistics 2010
Jan Apple Valley *49,456 2,090 83 545 2,768 105 667 2,668 95 678 3,046 89 774 3,223 130 829 3,239 122 859 3,059 120 771 2,924 92 693 2,723 106 701 2665 107 667 2442 163 607 33,312 1,332 8,419 Fire/EMS 911 Calls Burnsville *61,393 Law Enforcement 3,802 Fire/EMS 911 Calls Dakota County
*

Feb

March

April

May

June

July

August

Sept

Oct

Nov

Dec

Totals

Law Enforcement 2465 120 628

3,374 395 891

3,630 384 1,030

3,610 378 1,069

3,568 379 1,035

4,117 405 1,282

4,027 389 1137

3,721 394 1128

3,335 372 1003

3,289 394 1020

2906 414 1027

2961 408 905

42,340 4,737 12,502

425 975

59,800 1,724 97 107 1,984 94 87 1,772 99 135 2,003 93 142 2,134 116 112 2,126 124 152 1,956 120 132 2,031 92 137 2,034 87 163 1896 71 112 1559 43 134 23,267 1,171 1,519 135 106

Law Enforcement 2,048 Community Corrections 911 Calls Eagan *67,106 Law Enforcement 3,420 Fire EMS 911 Calls Farmington *18,589 Law Enforcement Fire EMS 911 Calls Hastings *22,436 Law Enforcement 1,164 Fire EMS 911 Calls Inver Grove Heights *33,608 Law Enforcement 1,600 Fire EMS 911 Calls Lakeville *53,829 Law Enforcement 2948 Fire EMS 911 Calls 63 473 87 362 305 384 753 58 136 126 769

2,998 76 672

3,739 79 834

3,442 71 862

3,502 97 826

3,835 91 934

4,058 122 928

3,712 105 943

3,553 80 810

4,013 74 858

3,386 109 821

3476 102 749

43,134 1,132 10,006

819 42 102

949 42 133

918 32 135

959 40 148

1,021 38 244

914 52 194

932 46 205

780 36 122

901 38 156

881 45 167

733 66 137

10,560 535 1,879

1071 227 354

1,270 274 404

1,251 229 455

1,218 242 433

1,248 279 436

1,444 264 472

1,400 227 393

1,490 217 359

1,723 281 406

1640 255 401

1376 256 394

16,295 3,056 4,891

1,489 86 364

1,835 96 393

1,931 113 428

1,862 112 484

1,949 97 447

1,918 97 474

1,865 134 471

1,653 85 412

1,814 109 437

1677 97 373

1489 138 402

21,082 1,251 5,047

2,905 62 388

3,034 54 528

2,844 73 609

3,000 71 608

3,155 66 720

3,417 77 714

2,930 70 652

2,383 68 619

2,832 61 601

2385 76 469

2090 90 573

33,923 831 6,954

Facts & Statistics

Dakota Communications Center Monthly Statistics 2010
Jan Mendota Heights *11,752 517 7 132 512 19 127 658 11 132 664 13 151 615 15 122 696 19 166 833 19 167 657 15 137 676 21 116 731 19 154 574 29 117 542 21 158 7,675 208 1,679 Fire EMS 911 Calls Miesville Fire Fire EMS 911 Calls*** Randolph-Hampton Fire Fire EMS 911 Calls*** Rosemount *20,917 Law Enforcement Fire EMS 911 Calls South St. Paul *20,135 1,311 171 230 1,174 133 194 1,451 141 240 1,632 196 277 1,699 175 304 1,785 1,810 158 335 186 258 1,778 174 251 1,665 173 273 1,764 207 266 1554 186 252 1456 194 283 19,079 2,094 3,163 Fire EMS 911 Calls West St. Paul *18,914 1,981 209 460 1,817 175 375 20,911 1,357 4,301 2,136 190 503 24,630 1,434 5,187 1,835 227 477 23,869 1,484 5,557 2,024 246 492 2,067 2,097 233 509 266 527 1,954 242 487 1,882 250 260 1,865 289 457 1778 258 377 1812 277 446 23,248 2,862 5,370 285,950 18,856 64,659 Fire EMS 911 Calls 939 59 209 841 50 173 1,082 43 221 1,203 45 269 1,101 40 277 1,122 1,201 65 327 48 302 1,130 59 309 990 60 240 1,214 61 266 984 43 212 869 57 237 12,676 630 3,042 12 12 7 7 13 13 9 9 9 9 12 12 9 9 11 11 11 11 12 12 15 15 15 15 135 135 1 1 2 2 2 2 3 3 5 5 4 4 8 8 7 7 3 3 6 6 7 7 5 5 53 53 Law Enforcement Feb March April May June July August Sept Oct Nov Dec Totals

Law Enforcement

Law Enforcement

Law Enforcement Total 23,083 Fire EMS Total 911 Total** 1,643 4,877

24,690 26,468 27,208 25,214 23,454 24,990 22,397 19,036 1,520 5,659 1,597 1,659 6,357 6,201 1,604 5,897 1,468 5,058 1,657 5,503 1,641 5,017 1,792 5,045

*Population as of 04/01/2007 Metropolitan Council Population estimate (www.metrocouncil.org). * Dakota County Population reflects service area for Sheriff's patrol function. ** 911 Totals do not include cell phone or VOIP call numbers *** Per Board policy, Each fire call in Hampton-Randolph or Miesville is assumed as one 9-1-1 call, to be subtracted from Dakota County 9-1-1 total.

Facts & Statistics

2010 CAD Events by Jurisdiction

Apple Valley Burnsville Dakota County Eagan Farmington Hastings Inver Grove Heights Lakeville Mendota Heights Miesville Fire Randolph-Hampton Fire Rosemount South St. Paul West St. Paul 0 1,332 535 3,056 1,251 831 208 53 135 630 2,094 2,862 10,000 20,000 12,676 19,079 23,248 30,000 40,000 50,000 7,675 10,560 16,295 21,082 33,923 Fire/EMS Law 1,332 4,737 24,438 43,134 33,312 42,340

Facts & Statistics

2010 Events Dispatched by Agency Fire/ EMS 1,332 4,737 1,132 535 3,056 1,251 831 53 208 135 630 2,094 2,862 18,856

Agency Apple Valley Burnsville Dakota County Eagan Farmington Hastings Inver Grove Heights Lakeville Miesville Fire Mendota Heights Randolph-Hampton Rosemount South St. Paul West St. Paul Total

Law 33,312 42,340 24,438 43,134 10,560 16,295 21,082 33,923 7,675 12,676 19,079 23,248 287,762

Total 34,644 47,077 24,438 44,266 11,095 19,351 22,333 34,754 53 7,883 135 13,306 21,173 26,110 306,618

Facts & Statistics

2010 CAD Event Averages by Time of Day and Day of Week Mon 12:00 AM 1:00 AM 2:00 AM 3:00 AM 4:00 AM 5:00 AM 6:00 AM 7:00 AM 8:00 AM 9:00 AM 10:00 AM 11:00 AM 12:00 PM 1:00 PM 2:00 PM 3:00 PM 4:00 PM 5:00 PM 6:00 PM 7:00 PM 8:00 PM 9:00 PM 10:00 PM 11:00 PM Average Daily
63 50 40 23 15 10 11 17 26 33 39 39 41 44 44 43 45 47 45 47 45 45 47 42

Tues
32 26 20 13 10 11 16 29 39 44 52 47 48 52 55 55 58 55 53 50 47 47 47 44

Wed
34 28 22 14 12 12 17 32 44 48 45 50 50 52 56 57 58 58 55 53 49 47 46 42

Thur
33 26 21 13 10 10 15 30 43 47 50 50 50 53 59 56 55 57 54 53 49 47 47 44

Fri
36 29 23 13 10 11 15 30 43 46 49 49 49 53 53 56 53 56 53 51 46 47 48 46

Sat
40 32 28 17 11 13 16 28 41 46 52 48 51 53 56 55 58 58 57 59 58 66 69 67

Sun Average
59 47 41 23 14 12 12 21 31 40 45 49 49 47 49 47 47 48 52 52 55 65 73 72 40 32 26 15 11 10 12 23 33 38 41 41 41 44 45 44 46 47 46 45 44 46 49 48

900

950

979

971

965

1079

1050

985

Facts & Statistics

Average Events Per Hour

11:00 PM 10:00 PM 9:00 PM 8:00 PM 7:00 PM 6:00 PM 5:00 PM 4:00 PM 3:00 PM 2:00 PM 1:00 PM 12:00 PM 11:00 AM 10:00 AM 9:00 AM 8:00 AM 7:00 AM 6:00 AM 5:00 AM 4:00 AM 3:00 AM 2:00 AM 1:00 AM 12:00 AM 0 10 20 30 40 50 60

Time of Day

Average Events Per Hour

Facts & Statistics

Most Frequent Call Types

Glossary of Terms
800 MHz 800 megahertz refers to the segment of the radio broadcast spectrum used by all Dakota County public safety agencies for radio communications. Automatic Vehicle Location. A system of hardware and software that communicates with orbiting satellites to provide vehicle location and direction to the PSAP for properly equipped emergency vehicles. Computer Aided Dispatch. A software system used to log calls for service and track responder status changes. Central Electronics Bank. Continuity Of Operations Plan. Dakota Communications Center. A Joint Powers Entity created in 2005 by 11 Dakota County Cities and County government to build and operate a PSAP serving all residents, businesses and public safety agencies within Dakota County. Enhanced 911. A 911 system that provides caller name and location to 911 answering personnel. Emergency Medical Dispatch. A nationally standardized call processing system that is used to classify medical calls by severity. The resulting classification is used to formulate the response and also to provide pre-arrival medical instructions to the caller. Emergency Medical Service. An agency that responds to requests for prehospital medical needs. This could be a law enforcement, fire or private ambulance agency. Federal Emergency Management Agency. The agency of the US government tasked with Disaster Mitigation, Preparedness, Response and Recovery planning. Mobile Computing Device. A computer device, usually a ruggedized laptop used by field units to receive calls, access information data bases and communicate with other field units or the PSAP. Mass Telephone Notification System. A system used to rapidly deliver voice, text and email messages from the PSAP to the Public. Next Generation 911. A set of standards under development nationwide to facilitate 911 communications on all devices including test and video and to allow for instantaneous rerouting of 911 calls during times of equipment failure or activity surges. Plain Old Telephone Service. Public Safety Answering Point. A facility that receives 911 calls from the public.

AVL

CAD

CEB COOP DCC

E-911

EMD

EMS

FEMA

MCD

MTNS

NG-911

POTS PSAP

Acknowledgement
Thanks to Interim Executive Director Lind and Interim Operations Director Kruchten for their contributions to this report. Special acknowledgement to DCC Executive Assistant Jen Hildebrandt for her contribution to and overall management of the effort.